SC266 Power Sliding Door – 2023 Kia Carnival

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-236 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Kia America, Inc. MAR 31, 2023 NHTSA Recall No. : 23V-236 Manufacturer Recall No. : SC266 Manufacturer Information : Manufacturer Name : Kia America, Inc. Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 51,568 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2023 Kia Carnival Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : All 2022 model year and certain 2023 model year Carnival vehicles manufactured from January 4, 2021 through February 22, 2023. The recall population was determined by a review of vehicle production records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Customer Care Center or their Kia dealer. Production Dates : JAN 04, 2021 – FEB 22, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : [ The power sliding door (PSD) auto-reverse feature in the subject vehicles is a supplemental feature and may not activate in all situations. Kia has become aware of a small number of injuries during closure of the PSD. Although a cause related to a manufacturing or design issue has not been identified, Kia believes the cause of injuries may be associated with customers’ unawareness that the PSD is closing. As a result, Kia is conducting this recall in an effort to increase customers’ awareness that the PSD is closing in order to mitigate the risk of injury. ] FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Contact between the PSD and a vehicle occupant during closure can increase the risk of injury. Description of the Cause : None identified. Part 573 Safety Recall Report 23V-236 Page 2 Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : CONTROL MODULE ASSY-POWER SLIDING DOOR Component Description : Power Sliding Door Control Module Assembly Component Part Number : 83870-R0002 Component Name 2 : CONTROL MODULE ASSY-POWER SLIDING DOOR Component Description : Power Sliding Door Control Module Assembly Component Part Number : 83870-R0003 Component Name 3 : CONTROL MODULE ASSY-POWER SLIDING DOOR Component Description : Power Sliding Door Control Module Assembly Component Part Number : 83870-R0004 Supplier Identification : Component Manufacturer Name : STRATTEC Power Access Systems Address : 2998 Dutton Rd. Auburn Hills Michigan 48326 Country : United States Chronology : See attached document titled “2022-2023MY Carnival Power Sliding Door Chronology.” The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-236 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will reprogram the power sliding door control module with an updated software that adds two (2) warning chimes when the power sliding door begins to open or close. The updated software will also change the door speed to move more slowly as the door approaches its latching point. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The remedy component has updated power sliding door software. The updated power sliding door control module software was applied to 2023MY Carnival vehicles that were manufactured beginning on March 1, 2023. Model year 2023 Carnival vehicles produced from February 23, 2023 to February 28, 2023 received the updated software prior to being distributed to Kia dealers and thus are not within the scope of this action. Recall Schedule : Description of Recall Schedule : Dealer notification is scheduled to begin and end on April 6, 2023 and the Owner notification is scheduled to begin and end on April 28, 2023. Planned Dealer Notification Date : APR 06, 2023 – APR 06, 2023 Planned Owner Notification Date : APR 28, 2023 – APR 28, 2023 * NR – Not Reported

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A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2022-2023MY Carnival (KA4) NUMBER DATE SC266 April 2023 SAFETY RECALL CAMPAIGN POWER SLIDE DOOR (PSD) OPERATION SOFTWARE LOGIC IMPROVEMENT (SC266) This bulletin provides the procedure to reprogram the Power Slide Door (PSD) control module with updated software in certain 2022-2023MY Carnival (KA4) vehicles produced from January 4, 2021 through February 22, 2023 in order to increase customers’ awareness that the PSD is closing. The updated software will add two (2) warning chimes when the power sliding door begins to open or close and will also change the door speed to move more slowly as the door approaches its latching point. Follow the procedure outlined in this publication to apply the improved logic to the ‘PSD’ system using the KDS ECU Upgrade function as described in this bulletin. For confirmation that the latest reflash has been applied to a vehicle you are working on, verify the ROM ID using the table on page(s) 3 of this bulletin. Kia Diagnostic System SUBJECT: There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.  NOTICE To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.  NOTICE PSD OPERATION SOFTWARE LOGIC IMPROVEMENT (SC266) Page 2 of 8 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC266 Carnival (KA4) April 2023 SUBJECT: ECU Upgrade Procedure: To correct this condition, the ECU should be reprogrammed using the KDS download, as described in this bulletin. Upgrade Event Name 664. KA4 PSD OPERATION LOGIC IMPROVEMENT  •Confirm a Confirm a fully charged batteryfully charged battery (12.3 volts or higher is necessary) is used (12.3 volts or higher is necessary) is used oror utilize a fully utilize a fully charged jump starter box connected to the battery.charged jump starter box connected to the battery.  •Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.  •All ECU upgrades must be All ECU upgrades must be performed with the ignition set to the ‘ON’ position unless otherwise performed with the ignition set to the ‘ON’ position unless otherwise stated.stated.  •Damaged VCI II units should Damaged VCI II units should notnot be used and promptly replaced.be used and promptly replaced.  •Be careful not to disconnect the VCIBe careful not to disconnect the VCI–II connected to the vehicle during the ECU upgrade II connected to the vehicle during the ECU upgrade procedure.procedure.  •DO NOT start theDO NOT start the engine during ECU upgrade.engine during ECU upgrade.  •DO NOT turn the ignition key ‘OFF’ DO NOT turn the ignition key ‘OFF’ oror interrupt the power supply during ECU upgrade.interrupt the power supply during ECU upgrade.  •When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before starting the engine.starting the engine.  •ONLY use approved ECU upgrade softwaONLY use approved ECU upgrade software designated for the correct application.re designated for the correct application.   NOTICENOTICE It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to affixed to the ECU.the ECU.   IMPORTANTIMPORTANT Page 3 of 8 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC266 Carnival (KA4) April 2023 PSD OPERATION SUBJECT: SOFTWARE LOGIC IMPROVEMENT (SC266) ROM ID INFORMATION TABLE: Upgrade Event #664 Model System IMMO ECU P/No. ROM ID Previous New KA4 PSD Yes 83870 R0000 83870 R0001 83870 R0002 83870 R0003 1.00 1.01 1.02 1.03 1.04 To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle’s ECM ROM ID and reference the Information Table as necessary. Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the applicable model is equipped with an immobilizer security system. Failure to follow proper applicable model is equipped with an immobilizer security system. Failure to follow proper procedures may cause the PCM to become inoperative after the upgrade and any claims associated procedures may cause the PCM to become inoperative after the upgrade and any claims associated with this repair may be subject to chargeback.with this repair may be subject to chargeback.   NOTICENOTICE PSD OPERATION SOFTWARE LOGIC IMPROVEMENT (SC266) Page 4 of 8 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC266 Carnival (KA4) April 2023 SUBJECT: 1. Connect the VCI-II to the OBD-II connector, located under the driver’s side of the instrument panel. 2. With the ignition ON, turn ON the KDS tablet. Select ‘KDS’ from the home screen. 3. Confirm communication with VCI (A) and then configure the vehicle (B) using the ‘AUTO VIN’ (C) feature. 4. Select ‘ECU Upgrade’. Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged. Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.   NOTICENOTICE The ECU upgrade function on The ECU upgrade function on KDS KDS operates wirelessly. It is not necessary operates wirelessly. It is not necessary to perform the upgrade via USB cable.to perform the upgrade via USB cable.   NOTICENOTICE A B C Page 5 of 8 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC266 Carnival (KA4) April 2023 PSD OPERATION SUBJECT: SOFTWARE LOGIC IMPROVEMENT (SC266) 5. The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event #664. 6. Select Auto Mode. 7. Select the ‘PSD’ system per the applicable TSB (D) and select 664. KA4 PSD OPERATION LOGIC IMPROVEMENT. 8. The ECU upgrade will begin, and the progress of the upgrade will appear on the bar graph. Upgrade part (1/2) (E) will download the upgrade event to the VCI-II. Upgrade part (2/2) (F) will upgrade the ECU. KDS screenshot shown above is for demonstration purposes only. Events shown in screenshot are not applicable to this bulletin. The vehicle must be identified in The vehicle must be identified in Vehicle Selection to download an Vehicle Selection to download an Event for that vehicle.Event for that vehicle.   NOTICENOTICE Do NOT attempt to perform a Manual Do NOT attempt to perform a Manual Mode upgrade UNLESS Auto Mode Mode upgrade UNLESS Auto Mode fails. Always follow the instructions fails. Always follow the instructions given on the KDS given on the KDS in either Auto or in either Auto or Manual mode.Manual mode. CAUTIONCAUTION Do not touch the system buttons (like Do not touch the system buttons (like ‘Back’, ‘Home’, ‘etc.’) while ‘Back’, ‘Home’, ‘etc.’) while performing ECU Upgrade.performing ECU Upgrade. CAUTIONCAUTION D D E F PSD OPERATION SOFTWARE LOGIC IMPROVEMENT (SC266) Page 6 of 8 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC266 Carnival (KA4) April 2023 SUBJECT: 9. If a “Communication Fail” screen appears, verify that the VCI-II and KDS are communicating properly. Select ‘OK’ and restart the from step 4. 10. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select ‘OK’ to continue. 11. Once the upgrade is complete, select ‘OK’ to finalize the procedure. 12. When prompted, select ‘YES’ to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, TPMS, and others that may have been set during the upgrade. 13. Start the engine to confirm normal operation of the vehicle. If an error notice continues to appear If an error notice continues to appear or if the upgrade cannot be or if the upgrade cannot be performed, DO NOT disconnect the performed, DO NOT disconnect the KDS/VCIKDS/VCI–II. Contact GIT America Help II. Contact GIT America Help Desk at (888) 542Desk at (888) 542–4371 or Techline.4371 or Techline.   NOTICENOTICE Page 7 of 8 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC266 Carnival (KA4) April 2023 PSD OPERATION SUBJECT: SOFTWARE LOGIC IMPROVEMENT (SC266) Manual Upgrade Procedure: Manual Mode ECU Upgrade Passwords Menu Password KA4 PSD: 83870-R0000/R0001/R0002/R0003 6641 1. Within the ECU Upgrade screen displayed, select Manual Mode. 2. Select the PSD system under the System selection menu. Select Upgrade Event #664 and select Upgrade to continue. 3. Select the appropriate control unit part number with reference to the ROM ID Information Table on page 3, and select OK. 4. Enter the appropriate password from the Manual Mode password table above and select OK. 5. The upgrade will begin and the progress of the upgrade will appear on the bar graph. 6. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK. 7. Once the upgrade is complete, select OK to finalize the procedure. 8. When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade. 9. Start the engine to confirm proper operation of the vehicle. The manual upgrade should ONLY be performed if the automatic upgrade fails The manual upgrade should ONLY be performed if the automatic upgrade fails.. If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in the ‘ON’ position to reset the control unit the ‘ON’ position to reset the control unit BEFORE performing manual upgrade.BEFORE performing manual upgrade. See table below for ‘Manual Mode’ passwords. See table below for ‘Manual Mode’ passwords.   NOTICENOTICE PSD OPERATION SOFTWARE LOGIC IMPROVEMENT (SC266) Page 8 of 8 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC266 Carnival (KA4) April 2023 SUBJECT: AFFECTED VEHICLE RANGE: Model Production Date Range Carnival (KA4) January 4, 2021 to February 22, 2023 REQUIRED TOOL: Tool Name Figure Comments KDS Kia Diagnostic System WARRANTY INFORMATION: N Code: N99 C Code: C99 Note: Refer to Warranty Bulletin 2023-10 for claim submission procedures. Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. R 83870 R0002 0 (SC266) PSD Operation Logic Improvement 231021R0 0.3 M/H N/A 0 VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SSC266C266 when accessing the WebDCS system.when accessing the WebDCS system.   NOTICENOTICE

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SC266 April 6, 2023 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on all 2022 MY and certain 2023 MY Carnival vehicles manufactured from January 4, 2021 through February 22, 2023. The power sliding door (PSD) auto-reverse feature in the subject vehicles is a supplemental feature and may not activate in all situations. Kia has become aware of a small number of injuries during closure of the PSD. Although a cause related to a manufacturing design issue has not been identified, Kia believes the cause of injuries may be associated with customers’ unawareness that the PSD is closing. As a result, Kia is conducting this recall in an effort to increase customers’ awareness that the PSD is closing in order to mitigate the risk of injury. Contact between the PSD and a vehicle occupant during closure can increase the risk of injury. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will reprogram the power sliding door control module with an updated software that adds two (2) warning chimes when the power sliding door begins to open or close. The updated software will also change the door speed to move more slowly as the door approaches its latching point. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com in the week of April 6, 2023. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail notices to the affected vehicle owners beginning on April 28, 2023. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department Enclosures

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SC266 April 6, 2023 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on all 2022 MY and certain 2023 MY Carnival vehicles manufactured from January 4, 2021 through February 22, 2023. The power sliding door (PSD) auto-reverse feature in the subject vehicles is a supplemental feature and may not activate in all situations. Kia has become aware of a small number of injuries during closure of the PSD. Although a cause related to a manufacturing design issue has not been identified, Kia believes the cause of injuries may be associated with customers’ unawareness that the PSD is closing. As a result, Kia is conducting this recall in an effort to increase customers’ awareness that the PSD is closing in order to mitigate the risk of injury. Contact between the PSD and a vehicle occupant during closure can increase the risk of injury. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will reprogram the power sliding door control module with an updated software that adds two (2) warning chimes when the power sliding door begins to open or close. The updated software will also change the door speed to move more slowly as the door approaches its latching point. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners beginning on April 28, 2023. What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures

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