SC267 High Voltage Battery – 2015-2019 Kia Soul EV

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March 29, 2023 NHTSA CAMPAIGN NUMBER: 23V218000

High-Voltage Battery Pack May Short-Circuit

A battery electrical short-circuit increases the risk of a fire.

 

NHTSA Campaign Number: 23V218

Manufacturer Kia America, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 2,689

 

Summary

Kia America, Inc. (Kia) is recalling certain 2015-2019 Soul EV vehicles equipped with an E400 battery. The high-voltage battery pack may experience an electrical short-circuit while driving.

 

Remedy

Dealers will update and/or replace the battery management system and software, as necessary, free of charge. The new software will illuminate the EV warning light, limit charging capacity, and reduce vehicle power if abnormal voltage is detected. If this occurs, the battery will be replaced, free of charge. Owner notification letters were mailed August 18, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC267.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Kia has a Recall

 


SC267 (Rev 3, 09/12/2023)
August 2023

HIGH-VOLTAGE BATTERY PACK AND BATTERY MANAGEMENT SYSTEM (SC267)

This bulletin provides information regarding High-Voltage Battery Pack and Battery Management System (BMS) for the subject vehicles below. An electrical short circuit between the anode and cathode of the battery cells can occur within the high-voltage battery pack assembly (BPA) case located underneath the vehicle. If an electrical short circuit occurs, a fire may result while driving, thereby increasing the risk of injury.

 

For the affected 2015-2017 MY SOUL EV vehicles manufactured from July 15, 2014 through June 30, 2017 that had their high-voltage battery replaced under warranty with an E400 battery (P/N: 37510E4200/E4200R/E4250/E4250R), dealers are to:

  • First, replace the BMS and the Voltage & Temperature Sensor Wiring Harness (VTSWH),
  • Update the BMS with new software in ‘Manual Mode’ only, and
  • Inspect the High-Voltage Battery and, in necessary, replace it with a new one.

For all 2018-2019 MY SOUL EV vehicles manufactured from July 3, 2017 through September 28, 2018 equipped with an E400 high-voltage battery, dealers are to:

  • Update the BMS with new software, and
  • Inspect the High-Voltage Battery and, if necessary, replace it with a new one

Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.

 

Operation Descriptions:

  • BMS Software (BMS S/W)
  • High Voltage Battery Pack Assembly (HV BPA)
  • Voltage & Temperature Sensor Wiring Harness (VTSWH)
  • Battery Management System (BMS)

Note: For 15-17MY only, the two (2) VTSWH previously installed on the existing HV BPA will need to be swapped if a ‘new’ HV BPA if replacement is performed.

ECU Upgrade Procedure:

To correct this condition, the ECU should be reprogrammed using the KDS  download, as described in this bulletin.

Upgrade Event Name
*696. 15-17MY PS EV BMS Diagnostic Logic Enhancement Touch
697. 18-19MY PS EV BMS Diagnostic Logic Enhancement Touch

*Note: Event #696 for 15-17MY PS EV will not appear in the upgrade events list as it needs to be performed in ‘Manual Mode’ only.

 

AFFECTED VEHICLE RANGE:

Model Production Date Range
15-17MY Soul EV (PS EV) July 15, 2014 to June 30, 2017
18-19MY Soul EV (PS EV) July 3, 2017 to September 28, 2018

 

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2015-2019 MY SOUL EV VEHICLES – HIGH VOLTAGE BATTERY
SAFETY RECALL CAMPAIGN (SC267)
Q & A – FOLLOW-UP NOTICE (REMEDY AVAILABLE)
May 22, 2023

Q1. What type of campaign is Kia conducting?

A1. Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to address a condition involving the high voltage battery.

 

Q2. What vehicles are affected by the recall?

A2. All 2018-2019 MY Soul EV vehicles manufactured from July 3, 2017 through September 28, 2018 equipped with an E400 high voltage battery and certain 2015-2017 MY Soul EV vehicles manufactured from July 15, 2014 through June 30, 2017 that had their high voltage battery replaced under warranty with an E400 battery.

 

Q3. How many customer vehicles are affected by this recall?

A3. Approximately 2,689 vehicles.

 

Q4. What is the concern with the High Voltage Battery?

A4. An electrical short circuit can occur within the high-voltage battery pack assembly case located underneath the vehicle. If an electrical short circuit occurs, a fire may result while driving, thereby increasing the risk of injury. The cause of the short circuit condition remains unknown, but it is believed to be caused by abnormally excessive precipitate within the battery cells.

 

Q5. Can you describe the recall campaign and fix?

A5. For all 2018-2019 MY Soul EV vehicles: Dealers will update the vehicle’s battery management system with new software that will detect an abnormal battery cell voltage condition before an electrical short circuit occurs. Following installation of the new software, if the abnormal battery cell voltage is detected by the vehicle’s battery management system, the EV warning light will illuminate, charging capacity will be limited to 80% and the vehicle will be placed into a reduced-power “limp home” mode. If this occurs, the dealer will replace the high voltage battery with a new one. Customers may experience the following symptoms/warnings indicating this concern: Incomplete high voltage battery charging, loss/fluctuating vehicle range, and/or illumination of the EV warning light.
For affected 2015-2017 MY Soul EV vehicles: Dealers will first replace the vehicle’s battery management system (BMS) and then update the vehicle’s battery management system with new software that will detect an abnormal battery cell voltage condition before an electrical short circuit occurs. Following installation of the new software, if the abnormal battery cell voltage is detected by the vehicle’s battery management system, the EV warning light will illuminate, charging capacity will be limited to 80% and the vehicle will be placed into a reduced-power “limp home” mode. If this occurs, the dealer will replace the high voltage battery with a new one. Customers may experience the following symptoms/warnings indicating this concern: Incomplete high voltage battery charging, loss/fluctuating vehicle range, and/or illumination of the EV warning light.

 

Q6. How will owners of the affected vehicles be notified?

A6. Kia will send a follow-up letter notifying owners of the affected vehicles by first class mail beginning on August 18, 2023.

 

Q7. What should vehicle owners do when they receive the notification?

A7. Upon receipt of the follow-up notice, owners are to contact their authorized Kia dealer to arrange to have the recall performed on their vehicle. If an electrical short circuit occurs within the high voltage battery, owners may experience incomplete high voltage battery charging, loss/fluctuating vehicle range, and/or illumination of the EV warning light. If this occurs, owners are instructed to pull over to a safe location, turn OFF the engine, and contact Kia Roadside Assistance at 1-800-333-4542.

 

Q8. Where were these vehicles produced?

A8. The affected vehicles were produced at a Kia assembly plant in South Korea.

 

Q9. Will this cost vehicle owners any money?

A9. No. Kia will perform the recall repair free of charge at no cost to the customer.

 

Q10. Are there any restrictions on an owner’s eligibility?

A10. No.

 

Q11. If a customer has an immediate question, where can they get further information?

A11. The customer can contact their local authorized Kia dealership or call Kia’s Customer Care Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).

 


2015-2019MY Soul EV
High Voltage Battery
Basis of Safety Defect Determination 573.6(c)(6)

May 31, 2022
Kia North America (Kia NA) receives Techline case from dealer to report smoke from battery vents located under passenger seat during diagnosis of a 2017 Kia Soul EV (Vehicle #1). Heat damage limited to within the battery case assembly. Kia record shows vehicle’s high voltage battery previously replaced under warranty.

June 13, 2022
Kia NA Safety Office requests Kia Customer Care repurchase subject 2017 Soul EV for further evaluation.

October 5-7, 2022
Kia Canada informs Kia NA Safety Office of thermal damage incident involving the high voltage battery in a 2018 Soul EV (Vehicle #2) where customer reported vehicle began to smoke and slowed to a stop. Dealer inspection noted heat damage limited to within the battery case assembly. Kia NA Safety Office notifies Kia Corporation (Kia HQ) of thermal damage battery incidents and requests investigation assistance.

October 22, 2022
Repurchased Vehicle #1 arrives at Kia NA for further investigation.

October 25-28, 2022
Kia HQ and supplier inspect Vehicle #2. Inspection confirms prior dealer inspection of heat damage limited to within the battery case assembly.

October 31- November 3, 2022
Kia NA Safety Office, Kia HQ and supplier conduct partial teardown of Vehicle #1. Preliminary investigation results are inconclusive. Battery sent to supplier for CT scan and additional tear down analysis.

December 1, 2022
Kia NA receives customer complaint of popping noise and smoke coming from cupholders of a 2018 Soul EV in Hawaii (Vehicle #3).

February 2-6, 2023
Kia NA Safety Office and Kia HQ meet with supplier to review investigation results from CT scans & tear down analysis for Vehicles #1 and #2. CT scans and tear down analysis are inconclusive due to thermal damage and water intrusion from fire suppression (i.e., flooding of high voltage battery).

March 1, 2023
Kia NA Safety Office informs NHTSA of Soul EV high voltage battery investigation.

March 13-17, 2023
Kia NA Safety Office, Kia HQ and supplier inspect Vehicle #3 in Hawaii & perform tear down analysis. Heat damage limited to within the battery case assembly. Preliminary investigation results are inconclusive. Kia NA Safety Office ships high voltage battery to supplier for further evaluation.

March 20, 2023
Kia NA Safety Office conducts field data review and confirms no other potentially related incidents.

March 21, 2023
Kia HQ informs Kia NA Safety Office of its analysis that an electrical short circuit between the anode and cathode of battery cells can occur with the high-voltage battery pack assembly case. Cause of electrical short circuit unknown but believed to be caused by abnormally excessive precipitate within the battery cells.

March 22, 2023
Although cause of electrical short circuit is unknown, Kia NA decides to recall all 2018-2019MY Soul EV vehicles equipped with an E400 battery and certain 2015-2017MY Soul EV vehicles that had the high voltage battery replaced under warranty with E400 battery. Three (3) thermal incidents limited to battery case assembly (two (2) from U.S.; one (1) from Canada), no injuries, no crashes and no fatalities.

 


5 Affected Products

Vehicle

MAKE MODEL YEAR
KIA SOUL EV 2015-2019

 


19 Associated Documents

Defect Notice 573 Report

RCLRPT-23V218-8936.PDF 214.216KB

 


Recall Acknowledgement

RCAK-23V218-4749.pdf 645.065KB

 


2015-2019MY Soul EV High Voltage Battery Chronology

RMISC-23V218-5158.pdf 88.195KB

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2015-2019 MY SOUL EV VEHICLES – HIGH VOLTAGE BATTERY SAFETY RECALL CAMPAIGN (SC267) Q & A – INTERIM NOTICE May 22, 2023

RMISC-23V218-2623.pdf 111.921KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V218-3100.pdf 115.917KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V218-3050.pdf 84.154KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-23V218-8442.pdf 132.527KB

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Recall 573 Report – August 2, 2023

RCLRPT-23V218-4975.PDF 214.303KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-23V218-4256.pdf 86.949KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V218-9794.pdf 118.743KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V218-0163.pdf 133.542KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V218-4308.pdf 347.688KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V218-0736.pdf 347.442KB

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Remedy Instructions and TSB

RCRIT-23V218-3300.pdf 1624.244KB

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Remedy Instructions and TSB

RCRIT-23V218-4648.pdf 1667.354KB

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Remedy Instructions and TSB

RCRIT-23V218-2991.pdf 1610.637KB

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Remedy Instructions and TSB

RCRIT-23V218-2441.pdf 1557.542KB

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Recall Quarterly Report #1, 2023-3

RCLQRT-23V218-6581.PDF 211.286KB

 


Recall Quarterly Report #2, 2023-4

RCLQRT-23V218-5963.PDF 211.38KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V218&docType=RCL

 


 

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  • Universal Compatibility: Suitable for all EV cars and plug-in hybrids, it's compact, durable, and perfect for home use. Enjoy the convenience of a 23ft cable, ideal for most driveways or garages, The EV charger is perfect for multi-vehicle owners or buildings with EV charging docks. Enjoy the flexibility of charging different electric vehicles with one reliable charger.
  • Excellent Protection:With an intelligent chip, the Level 2 EV charger offers comprehensive protection including lightning, leakage, grounding, over voltage, under voltage, over charge, over current, and overheat protection. CE certification, IP66 control box and EV connector ensure safe and secure charging.
  • Portable & Convenient:Effortlessly carry and store the EV charger with the included portable bag. Simply plug into a NEMA 6-20 outlet, the NEMA 5-15 Outlet is included , and the compact size, along with the 23 ft extra-long charging cable, ensures compatibility with most driveways or garages
  • EVDANCE 12 Months Warranty: EVDANCE covers a period of 12 months from the date of purchase. During this time, if you encounter any issues with your charger that are due to manufacturing defects or workmanship, Our dedicated team will assist you in resolving the matter promptly.
Bestseller No. 9
EG evgoer Electric Vehicle Charger Level 2 & Level 1, 40Amp 110V-240V Schedule Timer Portable EV Home Charging Station, 12/16/24/32A/40A Adjustable Current 30ft Cable,Compatible with All SAE J1772 EVs
  • 【FASTER CHARGING】Our Level 2 (40Amps, 240V) EV charger charges up to 7 times faster than a standard wall outlet (Level 1), making it quick and effortless to charge your electric vehicle.
  • 【UL STANDARD & SAFE EV CHARGER】The 40A EV charger uses high-quality raw materials, and both the charging gun and the cable are in compliance with UL standards , so you can use it with confidence and safety. Our level 2 EV charger features advanced S-PROTECH technology for safe and smart charging at maximum speed. It is designed to protect against short-circuit, current leakage, grounding, thermal overload, over-charging, and over-current.
  • 【SMARTER CHARGING AND ADJUSTABLE CURRENT】EV charger comes equipped with adjustable current mode and timer feature for more cost-effective charging. The current of Level 2 charger can be adjusted from 12A to 16A for 110V, and from 12A to 40A for 240V (with options of12A,16A,24A, 32A, 40A).Auto Mode maximizes current output for fast charging, while Manual Mode optimizes current output to prolong battery life. Set a timer to charge during off-peak hours and save even more on electricity costs.
  • 【IP66 WATERPROOF AND PORTABLE CHARGING】The 40A EV charger is waterproof and dustproof (IP66) for reliable use in all weather conditions, both indoors and outdoors. It comes with a 110V cable and a custom protective case for safe storage in your vehicle, so you can recharge your EV anywhere - whether you're on a business trip,interviewing family and friends,or traveling. With a 30 FT (9.1 M) cable length from plug to charging gun, giving you the flexibility to park your car wherever you need to.
  • 【WORK WITH ANY EV AND 3-YEAR WARRANTY】The portable EV charger is compatible with all electric vehicles and plug-in hybrids with J1772 connectors, including leading brands such as Tesla charger (need SEAJ1772 adapter,not include), Ford, Hyundai, Kia, Nissan, Chevrolet and more. Our residential EV chargers come with a 3-year limited warranty and lifetime technical support for added peace of mind. We provide 24-hour sales service and free return exchange service.
Bestseller No. 10
Portable EV Charger Level 1, 15Amp 110V, Electric Vehicle Charger with 21Ft Extension Cord,NEMA 5-15P for Plug-in Home EV Charging Station,Compatible with SAE J1772 EVs
  • 【LEVEL 1 EV CHARGER】 - The AplysiaTec Level 1 Charger is designed for charge your EV with a standard 110V outlet at home or at work; You get 15 amps and max 1.65 kw of power for the standard full-charge time for your car.If you think 1.65kw is too slowly for your car,please choose the AplysiaTech Level 1+2 charger to access max 3.8kw power when you plug-in 6-20 outlet with 240V Level 2 .You can also choose AplysiaTech Level 2 charger with 50Amp to get your EV fully charged within few hours when you have 14-50R outlet with 6AWG cable. We understand Level 1 charging is slowly,but sometimes that's all available at home.
  • 【CONVENIENT FOR HOME ADN OFFICE CHARGER】 - The Aplysiatech 15 Amp EV Charger is designed for affordable and convenient charging option compared to other Level 2 EV chargers,just plug in 5-15R outlet and then delivering an extra 40-50 miles of overnight charge at home.Super convenient choice for all EV owners.
  • 【SAFE FOR HOME AND OFFICE CHARGER】- AplysiaTech 15 Amp EV charger is IP65 weather-resistant, and with built-in protection against overvoltage, overcurrent, and short circuits;14AWG charing cable for safe and reliable charging at home and office.
  • 【HIGH COMPATIBILITY CHARGER】AplysiaTech EV charger is compatible with electric vehicles that meet SAE J1772 standards. You will need AplysiaTech J1772 to Tesla charger adapter if you are Tesla owner.
  • 【EASY TO CARRY EV CHARGER】No worry about charging while traveling or on business,AplysiaTech 15Amp portable EV charger included storage bag to makes it easy to carry around and stay organized in your car, allowing you to charge anywhere and anytime, no need to find an EV charging station outside.

Last update on 2024-04-29 / Affiliate links / Images from Amazon Product Advertising API

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