SC267 High Voltage Battery – 2015-2019 Kia Soul EV

March 29, 2023 NHTSA CAMPAIGN NUMBER: 23V218000

High-Voltage Battery Pack May Short-Circuit

A battery electrical short-circuit increases the risk of a fire.


NHTSA Campaign Number: 23V218

Manufacturer Kia America, Inc.


Potential Number of Units Affected 2,689



Kia America, Inc. (Kia) is recalling certain 2015-2019 Soul EV vehicles equipped with an E400 battery. The high-voltage battery pack may experience an electrical short-circuit while driving.



Dealers will update the battery management system software, free of charge. The new software will illuminate the EV warning light, limit charging capacity, and reduce vehicle power if abnormal voltage is detected. If this occurs, the battery will be replaced, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC267.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to


Check if your Kia has a Recall


2015-2019MY Soul EV
High Voltage Battery
Basis of Safety Defect Determination 573.6(c)(6)

May 31, 2022
Kia North America (Kia NA) receives Techline case from dealer to report smoke from battery vents located under passenger seat during diagnosis of a 2017 Kia Soul EV (Vehicle #1). Heat damage limited to within the battery case assembly. Kia record shows vehicle’s high voltage battery previously replaced under warranty.

June 13, 2022
Kia NA Safety Office requests Kia Customer Care repurchase subject 2017 Soul EV for further evaluation.

October 5-7, 2022
Kia Canada informs Kia NA Safety Office of thermal damage incident involving the high voltage battery in a 2018 Soul EV (Vehicle #2) where customer reported vehicle began to smoke and slowed to a stop. Dealer inspection noted heat damage limited to within the battery case assembly. Kia NA Safety Office notifies Kia Corporation (Kia HQ) of thermal damage battery incidents and requests investigation assistance.

October 22, 2022
Repurchased Vehicle #1 arrives at Kia NA for further investigation.

October 25-28, 2022
Kia HQ and supplier inspect Vehicle #2. Inspection confirms prior dealer inspection of heat damage limited to within the battery case assembly.

October 31- November 3, 2022
Kia NA Safety Office, Kia HQ and supplier conduct partial teardown of Vehicle #1. Preliminary investigation results are inconclusive. Battery sent to supplier for CT scan and additional tear down analysis.

December 1, 2022
Kia NA receives customer complaint of popping noise and smoke coming from cupholders of a 2018 Soul EV in Hawaii (Vehicle #3).

February 2-6, 2023
Kia NA Safety Office and Kia HQ meet with supplier to review investigation results from CT scans & tear down analysis for Vehicles #1 and #2. CT scans and tear down analysis are inconclusive due to thermal damage and water intrusion from fire suppression (i.e., flooding of high voltage battery).

March 1, 2023
Kia NA Safety Office informs NHTSA of Soul EV high voltage battery investigation.

March 13-17, 2023
Kia NA Safety Office, Kia HQ and supplier inspect Vehicle #3 in Hawaii & perform tear down analysis. Heat damage limited to within the battery case assembly. Preliminary investigation results are inconclusive. Kia NA Safety Office ships high voltage battery to supplier for further evaluation.

March 20, 2023
Kia NA Safety Office conducts field data review and confirms no other potentially related incidents.

March 21, 2023
Kia HQ informs Kia NA Safety Office of its analysis that an electrical short circuit between the anode and cathode of battery cells can occur with the high-voltage battery pack assembly case. Cause of electrical short circuit unknown but believed to be caused by abnormally excessive precipitate within the battery cells.

March 22, 2023
Although cause of electrical short circuit is unknown, Kia NA decides to recall all 2018-2019MY Soul EV vehicles equipped with an E400 battery and certain 2015-2017MY Soul EV vehicles that had the high voltage battery replaced under warranty with E400 battery. Three (3) thermal incidents limited to battery case assembly (two (2) from U.S.; one (1) from Canada), no injuries, no crashes and no fatalities.


5 Affected Products


KIA SOUL EV 2015-2019


3 Associated Documents

Defect Notice 573 Report

RCLRPT-23V218-8936.PDF 214.216KB



Recall Acknowledgement

RCAK-23V218-4749.pdf 645.065KB



2015-2019MY Soul EV High Voltage Battery Chronology

RMISC-23V218-5158.pdf 88.195KB



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Last update on 2023-04-30 / Affiliate links / Images from Amazon Product Advertising API

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