SC309 – Motor Driven Power Steering (MDPS) – 2024 Kia Sorento

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April 23, 2024 NHTSA CAMPAIGN NUMBER: 24V287000

Loss of Power Steering Assist

A loss of power steering assist increases the risk of a crash.

 

NHTSA Campaign Number: 24V287

Manufacturer Kia America, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 95

 

Summary

Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.

 

Remedy

Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters are expected to be mailed May 7, 2024. Kia’s number for this recall is SC309.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Kia has a Recall

 


SC309
April 2024

MDPS WIRE HARNESS INSPECTION AND REPAIR (SC309)

This bulletin provides information to inspect Motor Driven Power Steering (MDPS) main wire harness retaining clip location and, if necessary, repair or replace the MDPS wire harness on certain 2024MY Sorento (MQ4a) vehicles produced from January 7, 2024 through February 28, 2024. The MDPS wire harness may become damaged due to improper assembly by the supplier. This may result in either a reduction or loss of power steering assist. A loss of power steering assist requires higher steering effort by the driver, especially at low speeds, which increases the risk of a crash.

The replacement wire harness assembly is not yet available. When it becomes available, this TSB will be updated with the part and labor op code information accordingly. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.

 

NOTICE

There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.

 

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2024 MY SORENTO VEHICLES – MOTOR DRIVEN POWER STEERING (MDPS) WIRE HARNESS
SAFETY RECALL CAMPAIGN (SC309)
Q & A
April 26, 2024

Q1. What type of campaign is Kia conducting?

A1. Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to address a condition involving the Motor Driven Power Steering (MDPS) wire harness.

 

Q2. What vehicles are affected by the recall?

A2. Certain 2024 MY Sorento vehicles manufactured from January 7, 2024 through February 28, 2024.

 

Q3. How many customer vehicles are affected by this recall?

A3. 95 vehicles.

 

Q4. What is the concern with the MDPS wire harness?

A4. The Motor Driven Power Steering (MDPS) wire harness in the subject vehicles may become damaged due to improper assembly by the supplier. This may result in either a reduction or loss of power steering assist. A loss of power steering assist requires higher steering effort by the driver, especially at low speeds, which increases the risk of a crash. Customers may experience illumination of the Electric Power Steering (EPS) warning light.

 

Q5. Can you describe the recall campaign and fix?

A5. Kia dealers will inspect the MDPS wire harness and, if necessary, re-route the harness to the correct location. In addition, if any damage is found, the MDPS wire harness will either be repaired or, if necessary, replaced with a new one.

 

Q6. How will owners of the affected vehicles be notified?

A6. All owners of the subject vehicles will be notified by first class mail with instructions to contact their authorized Kia dealer to have the recall campaign performed beginning on May 7, 2024.

 

Q7. What should vehicle owners do when they receive the notification?

A7. Upon receipt of the letter, owners are to contact their authorized Kia dealer to arrange to have the recall campaign performed on their vehicle free of charge at no cost to them.

 

Q8. Where were these vehicles produced?

A8. The affected vehicles were produced at a Kia assembly plant in the U.S.

 

Q9. Will this cost vehicle owners any money?

A9. No. Kia will perform the recall repair free of charge at no cost to the customer.

 

A10. Are there any restrictions on an owner’s eligibility?

A10. No.

 

Q11. If a customer has an immediate question, where can they get further information?

A11. The customer can contact their local authorized Kia dealership or call Kia’s Customer Care Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).

 


2024MY Sorento
Motor Driven Power Steering (MDPS)
Basis of Safety Defect Determination 573.6(c)(6)

February 7, 2024—February 9, 2024
Kia North America (Kia NA) receives Techline case involving a 2024MY Sorento (subject vehicle) with complaint of vehicle stall and noise while turning the steering wheel during dealer pre-delivery inspection. Dealer inspection identifies damage to motor-driven power steering (MDPS) wire harness due to chafing between harness and steering shaft. Kia NA Safety Office begins monitoring issue.

March 29, 2024
Kia NA Safety Office identifies warranty claim with complaint of loss of power steering during dealer pre-delivery inspection. Dealer inspection identifies damage to MDPS wire harness.

April 1, 2024
Kia NA Safety Office discusses issue with Kia HQ and Kia Georgia and requests an evaluation of any potential safety consequence and associated warnings.

April 5, 2024
Kia HQ informs Kia NA Safety Office that the MDPS communication circuits or power circuit may be damaged due to this condition, resulting in reduced power steering assist. Evaluation of exemplar vehicle with artificially disconnected circuits confirms condition does not result in loss of motive power.

April 11, 2024
Kia NA Safety Office and supplier perform exemplar vehicle test with artificially disconnected circuits to evaluate any potential safety consequence and determine there is a potential for a reduction or complete loss of power steering assist depending on whether the MDPS communication circuits or MDPS power circuit is disconnected. If complete loss of steering assist occurs, manual steering is still available. The condition does not occur in unintended self-steering.

April 15, 2024—April 16, 2024
Kia NA Safety Office field data analysis finds no additional incidents other than the two (2) previously identified incidents. No crashes, injuries, fatalities, or fires. Kia Georgia and Kia HQ confirm potentially affected population with direct VIN traceability and inform Kia NA Safety Office.

April 16, 2024
Kia NA decides to recall certain 2024MY Sorento vehicles. No injuries, crashes, fatalities or fires.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
KIA SORENTO 2024

 


7 Associated Documents

Recall Acknowledgement

RCAK-24V287-5247.pdf 645.325KB

 


Defect Notice 573 Report

RCLRPT-24V287-4205.PDF 213.67KB

 


2024MY Sorento Motor-Driven Power Steering (MDPS) Chronology

RMISC-24V287-1509.pdf 78.037KB

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Manufacturer Notices(to Dealers,etc)

RCMN-24V287-9865.pdf 69.254KB

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Manufacturer Notices(to Dealers,etc)

RCMN-24V287-4528.pdf 45.11KB

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Manufacturer Notices(to Dealers,etc)

RCMN-24V287-6555.pdf 62.065KB

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Remedy Instructions and TSB

RCRIT-24V287-3667.pdf 736.719KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V287&docType=RCL

 


 

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Last update on 2024-05-29 / Affiliate links / Images from Amazon Product Advertising API

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