| “This site contains affiliate links for which OEMDTC may be compensated” |
April 23, 2024 NHTSA CAMPAIGN NUMBER: 24V287000
A loss of power steering assist increases the risk of a crash.
NHTSA Campaign Number: 24V287
Manufacturer Kia America, Inc.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 95
Summary
Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.
Remedy
Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters are expected to be mailed May 7, 2024. Kia’s number for this recall is SC309.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Kia has a Recall
SC309
April 2024
MDPS WIRE HARNESS INSPECTION AND REPAIR (SC309)
This bulletin provides information to inspect Motor Driven Power Steering (MDPS) main wire harness retaining clip location and, if necessary, repair or replace the MDPS wire harness on certain 2024MY Sorento (MQ4a) vehicles produced from January 7, 2024 through February 28, 2024. The MDPS wire harness may become damaged due to improper assembly by the supplier. This may result in either a reduction or loss of power steering assist. A loss of power steering assist requires higher steering effort by the driver, especially at low speeds, which increases the risk of a crash.
The replacement wire harness assembly is not yet available. When it becomes available, this TSB will be updated with the part and labor op code information accordingly. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
Loading...
Reload document 
Open in new tab
2024 MY SORENTO VEHICLES – MOTOR DRIVEN POWER STEERING (MDPS) WIRE HARNESS
SAFETY RECALL CAMPAIGN (SC309)
Q & A
April 26, 2024
Q1. What type of campaign is Kia conducting?
A1. Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to address a condition involving the Motor Driven Power Steering (MDPS) wire harness.
Q2. What vehicles are affected by the recall?
A2. Certain 2024 MY Sorento vehicles manufactured from January 7, 2024 through February 28, 2024.
Q3. How many customer vehicles are affected by this recall?
A3. 95 vehicles.
Q4. What is the concern with the MDPS wire harness?
A4. The Motor Driven Power Steering (MDPS) wire harness in the subject vehicles may become damaged due to improper assembly by the supplier. This may result in either a reduction or loss of power steering assist. A loss of power steering assist requires higher steering effort by the driver, especially at low speeds, which increases the risk of a crash. Customers may experience illumination of the Electric Power Steering (EPS) warning light.
Q5. Can you describe the recall campaign and fix?
A5. Kia dealers will inspect the MDPS wire harness and, if necessary, re-route the harness to the correct location. In addition, if any damage is found, the MDPS wire harness will either be repaired or, if necessary, replaced with a new one.
Q6. How will owners of the affected vehicles be notified?
A6. All owners of the subject vehicles will be notified by first class mail with instructions to contact their authorized Kia dealer to have the recall campaign performed beginning on May 7, 2024.
Q7. What should vehicle owners do when they receive the notification?
A7. Upon receipt of the letter, owners are to contact their authorized Kia dealer to arrange to have the recall campaign performed on their vehicle free of charge at no cost to them.
Q8. Where were these vehicles produced?
A8. The affected vehicles were produced at a Kia assembly plant in the U.S.
Q9. Will this cost vehicle owners any money?
A9. No. Kia will perform the recall repair free of charge at no cost to the customer.
A10. Are there any restrictions on an owner’s eligibility?
A10. No.
Q11. If a customer has an immediate question, where can they get further information?
A11. The customer can contact their local authorized Kia dealership or call Kia’s Customer Care Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).
2024MY Sorento
Motor Driven Power Steering (MDPS)
Basis of Safety Defect Determination 573.6(c)(6)
February 7, 2024—February 9, 2024
Kia North America (Kia NA) receives Techline case involving a 2024MY Sorento (subject vehicle) with complaint of vehicle stall and noise while turning the steering wheel during dealer pre-delivery inspection. Dealer inspection identifies damage to motor-driven power steering (MDPS) wire harness due to chafing between harness and steering shaft. Kia NA Safety Office begins monitoring issue.
March 29, 2024
Kia NA Safety Office identifies warranty claim with complaint of loss of power steering during dealer pre-delivery inspection. Dealer inspection identifies damage to MDPS wire harness.
April 1, 2024
Kia NA Safety Office discusses issue with Kia HQ and Kia Georgia and requests an evaluation of any potential safety consequence and associated warnings.
April 5, 2024
Kia HQ informs Kia NA Safety Office that the MDPS communication circuits or power circuit may be damaged due to this condition, resulting in reduced power steering assist. Evaluation of exemplar vehicle with artificially disconnected circuits confirms condition does not result in loss of motive power.
April 11, 2024
Kia NA Safety Office and supplier perform exemplar vehicle test with artificially disconnected circuits to evaluate any potential safety consequence and determine there is a potential for a reduction or complete loss of power steering assist depending on whether the MDPS communication circuits or MDPS power circuit is disconnected. If complete loss of steering assist occurs, manual steering is still available. The condition does not occur in unintended self-steering.
April 15, 2024—April 16, 2024
Kia NA Safety Office field data analysis finds no additional incidents other than the two (2) previously identified incidents. No crashes, injuries, fatalities, or fires. Kia Georgia and Kia HQ confirm potentially affected population with direct VIN traceability and inform Kia NA Safety Office.
April 16, 2024
Kia NA decides to recall certain 2024MY Sorento vehicles. No injuries, crashes, fatalities or fires.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| KIA | SORENTO | 2024 |
7 Associated Documents
Recall Acknowledgement
RCAK-24V287-5247.pdf 645.325KB
Defect Notice 573 Report
RCLRPT-24V287-4205.PDF 213.67KB
2024MY Sorento Motor-Driven Power Steering (MDPS) Chronology
RMISC-24V287-1509.pdf 78.037KB
Loading...
Manufacturer Notices(to Dealers,etc)
Loading...
Manufacturer Notices(to Dealers,etc)
Loading...
Manufacturer Notices(to Dealers,etc)
Loading...
Remedy Instructions and TSB
RCRIT-24V287-3667.pdf 736.719KB
Loading...
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V287&docType=RCL
- ✔️【PREMIUM QUALITY】Thick copper barrel ensures strong secure crimping every time, providing minimal voltage drop, high current flow, and less heat. These will prevent short circuits and problematic wiring that inferior connectors are known for
- ✔️【DURABILITY】Each terminal features a thick tinned copper barrel that resists corrosion to hold the wire tight when crimped. The barrel is created from one seamless piece of copper that eliminates the problem of the barrel opening. Your wire will never slip out of the connector
- ✔️【WATERPROOF】Insulation tubing has unique dual-walled design. High quality 3:1 shrinkage tubing has a heat-activated sealant lining to provide a 360 degree secure seal. It's flame-retardant, waterproof, and can be used underground
- ✔️【WIDE APPLICATIONS】Compliant with all electrical standards, Perfect for marine and automobile applications, whether you are working on your boat, Vehicle, Home or scientific project, our electrical crimp connector will ensure strong watertight seal to make sure everything bond correctly. The connector assortment includes red (AWG 22 – 16), blue (AWG 16 – 14) and yellow (AWG 12 – 10) butt connectors that can be used on wire AWG from 22 to 10
- ✔️【TICONN BRAND QUALITY COMMITMENT】We stand behind the quality of our products. If for any reason you are not satisfied with your purchase, please contact us. We provide 30-day money back and 24-month warranty. 100% Satisfaction Guarantee for risk-free shopping!
- PREMIUM MATERIAL: High-quality tinned copper barrel makes the butt connectors have strong conductivity and stable performance. In addition, the outer tube is made of polyolefin, which is heat-shrinkable and insulating.
- EASY TO USE: Insert the stripped wire into the butt connectors, use tool to crimp the barrel of the butt connectors, then heat with hot gun until the tube is firmly attached to the wire. The operation is simple and the great shrink ratio (3:1) makes a good weather seal.
- WIDE APPLICATIONS: The heat shrink butt connectors can be widely used in marine, boat, automotive, etc. In addition, the butt connectors are waterproof and solid to meet your circuit connection needs.
- DURABILITY AND CONVENIENCE: Translucent tube enables you to observe the connection condition and improve efficiency. The use of heat shrink butt connectors is convenient, good material ensures the safety and prolongs the service life.
- WHAT YOU GET: 60PCS heat shrink butt connectors, 12-10AWG Yellow. Please feel free to contact us if you have any problems.
- [PREMIUM QUALITY] Copper barrel ensures strong secure crimping every time, providing minimal voltage drop, high current flow, and less heat. These will prevent short circuits and problematic wiring that inferior connectors are known for
- [DURABILITY] Each butt terminal features a tinned copper barrel that resists corrosion to hold the wire tight when crimped. The barrel is created from one seamless piece of copper that eliminates the problem of the barrel opening. Your wire will never slip out of the connector
- [WATERPROOF] Insulation tubing has unique dual-walled design. High quality 3:1 shrinkage tubing has a heat-activated sealant lining to provide a 360 degree secure seal. It's flame-retardant, waterproof, and can be used underground
- [WIDE APPLICATIONS] Compliant with all electrical standards, Perfect for marine and automobile applications, whether you are working on your boat, Vehicle, Home or scientific project, our electrical crimp connector will ensure strong watertight seal to make sure everything bond correctly. The connector assortment includes white (AWG 24 – 22), red (AWG 22 – 16), blue (AWG 16 – 14) and yellow (AWG 12 – 10) butt connectors that can be used on wire AWG from 24 to 10
- [TICONN BRAND QUALITY COMMITMENT] We stand behind the quality of our products. If for any reason you are not satisfied with your purchase, please contact us. We provide 30-day money back and 24-month warranty. 100% Satisfaction Guarantee for risk-free shopping!
- Tinned Copper Core: Butt connectors use a heavy-duty copper core, strong crimp, higher conductivity.
- Package Includes: 100 Red heat shrink butt connectors that can be used on wire AWG from 22 to 16.
- Solderless Crimping: Insert the wires to be connected, crimp both sides with crimping pliers, and then heat with a heat gun.
- 3:1 Shrink Ratio: Marine grade heat shrink tubing provides high tensile strength and enough hot melt adhesive inside the tubing to ensure waterproof performance, your wires will never slip out of the wire connectors.
- Wide Application: Wire connectors are waterproof, stable, and corrosion resistant and are used in the automotive, marine, electrical, and electronic industries.
- 【MARINE GRADE BUTT CONNECTORS】: Heat Shrink Butt Connectors adopt high quality tinned copper and heat shrink tubing with adhesive. With higher thickness rating to provide good conductivity, minimize voltage drop, increase current to prevent short circuits and make your connection projects safer and better.
- 【STRONG CRIMPS&WATERPROOF】: These butt connectors use 3:1 shrink tubing and thick seamless copper barrels with a heat-activated sealant liner that provides a 360 degree secure seal. It is flame retardant, waterproof and can be used underground. Your wires won't pull out of these butt splices after crimping.
- 【GREAT VALUE】: This value pack includes 60 PCS blue heat shrink butt connectors that will work with any stranded or solid wire ranging from 16 to 14 AWG. If for any reason you are not satisfied with your purchase, please contact us. We provide 60-day money back .
- 【EASY TO USE】: Just make a crimp and apply heat. These wire connectors require less heat to recover, and will form an airtight seal.
- 【WIDE APPLICATIONS】: Our electrical crimp connector compliant with all electrical standards, perfect for marine and automobile applications. Whether you are working on your boat, vehicle, home or scientific project, it can ensure strong watertight seal to make sure everything bond correctly
- ♥ PREMIUM COPPER CORE AND HEAT SHRINK TUBE: Made of high quality tinned copper and adhesive lined heat shrink tubing. These professoinal butt connectors ensure protection against the elements. Heat shrink tubing provides high tensile strength and resistance to stretch and mechanical damage, high thickness copper core ensure protection against the elements.
- ♥ STRONG CRIMPS - These butt connectors use thick, seamless copper barrels. Your wire will not pull out of these butt splices when crimping.
- ♥ EXCELLENT WIRE CONTACT - The copper barrel provides increased current flow, and ensures less voltage drop, preventing wiring failures and reducing equipment downtime.
- ♥ RELIABLE CONNECTION: Adhesive lined inside the 3:1 butt heat shrink connector will exude hot melt adhesive when evenly heated, shrinks quickly and adheres to wire insulation. Guarantees good environmental sealing, waterproof and wear-resistant.
- ♥ WIDE APPLICATIONS: Excellent stability, water resistance and electrical conductivity provide durable connection for motorcycle, off-road vehicles, lawn tractors,RVs,fish finder and marine application. Widely used on multiple projects of your Christmas lights,ships with high waterproof requirements motorcycle stereo, boat electronics, equipment switches.
- Time Saver - solderless, crimpless, all you need is just a heat gun to finish the connection, much faster and easier than the old way.
- High Temperature Proof in A Short Time: use exclusive material in the butt connectors to avoid shrink tubing melting before solder ring.
- Insulated & Sealed: dual-walled design, polyolefin tubing provides Insulation & improve Pullout Strength.Hot Melt Adhesive & Solder inside ensures wires tightly connected and avoids wires slipping out of the terminal.
- Fit for Confined and Narrow Spaces - can be bent after connection and no need to crimp or solder in the confined area, just control the temperature via a heat gun.
- Waterproof butt connectors - prevent wires from corrosion and can be widefy use on marine project.
- ✔ HIGH QUAILTY COPPER CORE: Core Heat shrink butt connectors use the copper core with high thickness, which is up to 0. 8mm. Make connection project safer! High thickness copper core calls the attention of buyers!
- ✔HIGH QUALITY HEAT SHRINK: Translucent heat shrink tubing provides high tensile strength and resistance to stretch and mechanical damage. Thick barrel ensures strong crimp every time. The inner wall of heat-shrinkable tube has enough hot melt adhesive to ensure waterproof performance. Your wire will never slip out of these heat shrink butt connectors.
- APPLICATION AREAS-Application in areas such as automotive, watercraft, electrical and electronics industries, with 3 different sizes, So that repair work is much easier
- COMPLIANT WITH ALL RELEVANT STANDARDS: Our heat shrink butt connectors are compliant with ROHS, ISO 9001: 2008, SGS and CE standards.
- RECOGNIZABLE: tubings of different colors with the mark of wire gauge are easy to recognize. Measure the wiring, and by checking the mark of wire gauge of the polyolefin tubing, you can choose the right connector very easily.
- 【Easy Connection within 10s】 No crimping or soldering required，our heat shrink wire connectors can be connected with just a heat gun - an ideal time saver for both beginners and pros.
- 【Reliable Connection】 The self soldering ring and hot melt adhesive can be easily melted and solidified, creating strong welds, perfect seals, and durable wiring splices.
- 【Waterproof and Insulated】 The marine grade solder stick wire connectors are IP67 waterproof and corrosion-resistant, suitable for outdoor or harsh environment electrical connections, ensuring a secure connection and extending the lifespan of your electrical equipment.
- 【Wide Application】 The 200PCS electrical splice terminals include four most common butt splices: white (26-24 AWG), red (22-18 AWG), blue (16-14 AWG), and yellow (12-10 AWG), suitable for various wire gauge sizes, applicable to RV Trailer, Stereo, Motorcycle, Watercraft, Electronics, and more.
- 【Lifetime Warranty】 NECAMOCU butt terminals complies with ROHS, SGS, and CE certification requirements. We stand behind the quality of our products and offer them a lifetime warranty. Our commitment is to provide you with a hassle-free shopping experience.
- [EXECELLENT QUALITY] : Direct factory with excellent quality control, STRONG & DURABLE. The copper core of our heat shrinkable joints is made of high quality tinned copper, in addition to being extremely conductive, it is easier to flatten and grip the wire
- [EASY USE] : Take two wires you wish to join. Remove the wire insulator, pick the terminal color you want. Insert the wire into the terminal one at the time and crimp by crimping tool, insert another terminal and crimp. Use air gun to apply heat on the heat shrink connectors.
- [PRACTICAL DESIGN] : Double-wall design, outer layer of polyolefin tube, inner layer of hot melt adhesive, precise crimping and good contact. Electrical butt connectors provide high tensile strength and adequate hot melt adhesive inside the tube. After shrinking, the wiring is firm and not loose, and it can ensure that the current continues to flow smoothly.
- [WIDE APPLICATIONS] : Our waterproof terminals are perfect for marine, automobile applications, electrical and electronics industries. Whether working on your Boat, Vehicle, Home, or Scientific project, the electrical crimp connector will ensure a strong waterproof seal to make sure everything bonds correctly.
- [PACKAGE INCLUDED] : 25 pcs red connector ( 22-16 AWG ), 15 pcs blue connector ( 16-14 AWG ), 10 pcs yellow connector ( 12-10 AWG ).
Last update on 2024-06-28 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-287
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Kia America, Inc. APR 23, 2024 NHTSA Recall No. : 24V-287 Manufacturer Recall No. : SC309 Manufacturer Information :
Manufacturer Name : Kia America, Inc.
Address : 111 Peters Canyon Road
Irvine CA 92606 Company phone : 800-333-4542
Population :
Number of potentially involved : 95 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2024-2024 Kia Sorento Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Certain 2024 model year Sorento vehicles manufactured from January 7, 2024 through February 28, 2024. The recall population was determined by a review of vehicle and supplier production records. The vehicles subject to this recall were not produced in VIN order.
Customers seeking information about their specific vehicle will be referred to Kia’s Customer Care Center or their Kia dealer. Production Dates : JAN 07, 2024 – FEB 28, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The Motor Driven Power Steering (MDPS) wire harness may become damaged due to improper assembly by the supplier. This may result in either a reduction or loss of power steering assist. A loss of power steering assist requires higher steering effort by the driver, especially at low speeds.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A loss of power steering assist especially at low speeds increases the risk of a crash.
Description of the Cause : Improper assembly of the MDPS wire harness by the supplier.
Identification of Any Warning
that can Occur :
Illumination of the MDPS warning light. Part 573 Safety Recall Report 24V-287 Page 2 Involved Components : Component Name 1 : WIRING ASSY-MAIN Component Description : Main Wiring Harness Assembly Component Part Number : 91150-R5*** Supplier Identification : Component Manufacturer
Name : Mobis Alabama, LLC—Georgia Plant Address : 7001 Kia Pkwy
West Point Georgia 31833
Country : United States Chronology :
See attached document titled “2024MY Sorento Motor-Driven Power Steering (MDPS) Chronology”. Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Kia dealer. Kia dealers will be instructed to inspect the MDPS wire harness and if necessary, re-route the harness to the correct location. In addition, if any damage is found, the MDPS wire harness will either be repaired or, if necessary, replaced with a new one. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Not applicable. 2024MY Sorento vehicles manufactured beginning on 2/29/2024 are equipped with a correctly routed MDPS wire harness. Recall Schedule :
Description of Recall Schedule : The planned dealer notification begin and end date is April 26, 2024. The
planned owner notification begin and end date is May 7, 2024.
Planned Dealer Notification Date : APR 26, 2024 – APR 26, 2024 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-287
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : MAY 07, 2024 – MAY 07, 2024
* NR – Not Reported
**************************************************************************************************************
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
GROUP MODEL
Safety Recall Campaign
2024MY
Sorento (MQ4a) NUMBER DATE
SC309
April 2024
SAFETY RECALL CAMPAIGN MDPS WIRE HARNESS INSPECTION AND REPAIR (SC309)
This bulletin provides information to inspect Motor Driven Power Steering (MDPS) main wire harness retaining clip location and, if necessary, repair or replace the MDPS wire harness on certain 2024MY Sorento (MQ4a) vehicles produced from January 7, 2024 through February 28, 2024. The MDPS wire harness may become damaged due to improper assembly by the supplier. This may result in either a reduction or loss of power steering assist. A loss of power steering assist requires higher steering effort by the driver, especially at low speeds, which increases the risk of a crash.
The replacement wire harness assembly is not yet available. When it becomes available, this TSB will be updated with the part and labor op code information accordingly. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
SUBJECT:
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
Repair status for a VIN is provided on KDealer+ (Service → Warranty Coverage → Warranty Coverage Inquiry → Campaign Information). Not completed Recall / Service Action reports are available on KDealer+ (Consumer Affairs → Not Completed Recall → Recall VIN → Select Report), which includes a list of affected vehicles.
NOTICE
MDPS WIRE HARNESS INSPECTION AND REPAIR (SC309)
Page 2 of 4
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC309 Sorento (MQ4a) April 2024
SUBJECT:
Inspection Procedure:
1.
Under the dash (driver side) lower crash pad, locate the steering wire harness and the “L” bracket shown.
2.
NOTE: The “L” bracket has two holes.
Confirm the steering harness clip location:
1.
Correct location (OK)
2.
Incorrect location (NG)
•
If the harness is secured to the correct (OK) bracket hole (1), then no further action is required.
•
If the harness is secured to the incorrect (NG) bracket hole (2), proceed to the ‘Repair Procedure’ on page 3.
1
2
Page 3 of 4
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC309 Sorento (MQ4a) April 2024
MDPS WIRE HARNESS INSPECTION SUBJECT: AND REPAIR (SC309)
Repair Procedure:
1.
Using a pair of thin pliers, press in the harness clip tabs from behind to detach the clip from the incorrect “L” bracket hole location (2).
2.
Relocate the clip by inserting and securing it into the correct “L” bracket hole (1) location.
NOTE: Push in and pull 2-3 times to confirm it is clipped in securely.
3a.
3b.
If minor damage to the wire harness insulated wrapping is present (as shown), use a 6” inch strip of Tesa (or 3M vinyl) electrical tape to repair and insulate the open area.
If major damage to the wire harness insulated wrapping/wires is present (as shown), park the vehicle until the replacement wire harness assembly becomes available.
3c.
If no damage to the wire harness insulation is present, no further action is required.
Refer to the ‘Inspection Procedure’ “L” bracket locations 1 & 2 on page 2.
NOTICE
MDPS WIRE HARNESS INSPECTION AND REPAIR (SC309)
Page 4 of 4
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC309 Sorento (MQ4a) April 2024
SUBJECT:
AFFECTED VEHICLE RANGE: Model Production Date Range
Sorento (MQ4a)
January 7, 2024 to February 28, 2024
REQUIRED PART:
Part Name Part Number Figure Qty.
Main Wire Harness
TBD
N/A
1
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Note: Refer to Warranty Bulletin 2024-26 for claim submission procedures. Use sublet code ‘X2’ for 3 day rental reimbursement if vehicle is to be parked, waiting for a wire harness assembly replacement.
Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty.
R
91150 R5010
0
(SC309)
Wire Harness Inspection (OK)
241A17I0
0.2 M/H
N/A
0
(SC309)
Wire Harness Inspection (NG)
+ Harness Clip Relocation
241A17I1
0.2
M/H
(SC309)
Wire Harness Inspection (NG)
+ Harness Clip Relocation
+ Insulation Repair
241A17I2
0.4
M/H (SC309) Wire Harness Inspection (NG) +Harness Clip Relocation + Main Harness Replacement TBD – TBD –
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SC309 when accessing the KDealer+ system.
NOTICE
**************************************************************************************************************
SC309
April 26, 2024
ATTENTION: ALL DEALER PRINCIPALS
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign regarding the Motor Driven Power Steering (MDPS) wire harness on certain 2024 MY Sorento vehicles manufactured from January 7, 2024 through February 28, 2024.
The Motor Driven Power Steering (MDPS) wire harness in the subject vehicles may become damaged due to improper assembly by the supplier. This may result in either a reduction or loss of power steering assist. A loss of power steering assist requires higher steering effort by the driver, especially at low speeds, which increases the risk of a crash. Customers may experience illumination of the Electric Power Steering (EPS) warning light.
All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will inspect the MDPS wire harness and, if necessary, re-route the harness to the correct location. In addition, if any damage is found, the MDPS wire harness will either be repaired or, if necessary, replaced with a new one.
Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners beginning on May 7, 2024.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely, Kia Service Department
Enclosures
**************************************************************************************************************
SC309
April 26, 2024
ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign regarding the Motor Driven Power Steering (MDPS) wire harness on certain 2024 MY Sorento vehicles manufactured from January 7, 2024 through February 28, 2024.
The Motor Driven Power Steering (MDPS) wire harness in the subject vehicles may become damaged due to improper assembly by the supplier. This may result in either a reduction or loss of power steering assist. A loss of power steering assist requires higher steering effort by the driver, especially at low speeds, which increases the risk of a crash. Customers may experience illumination of the Electric Power Steering (EPS) warning light.
All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will inspect the MDPS wire harness and, if necessary, re-route the harness to the correct location. In addition, if any damage is found, the MDPS wire harness will either be repaired or, if necessary, replaced with a new one.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com during the week of April 26, 2024.
Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail notices to the affected vehicle owners beginning on May 7, 2024.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely, Kia Service Department Enclosures
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
