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March 20, 2024 NHTSA CAMPAIGN NUMBER: 24V214000
Vehicle Roll Away from Disengaged Driveshaft
A vehicle roll away increases the risk of a crash or injury.
NHTSA Campaign Number: 24V214
Manufacturer Kia America, Inc.
Components POWER TRAIN
Potential Number of Units Affected 427,407
Summary
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.
Remedy
Owners are advised to manually engage the emergency parking brake prior to exiting the vehicle until the recall remedy is performed. Dealers will update the electronic parking brake software and replace any damaged intermediate shafts as necessary, free of charge. Owner notification letters are expected to be mailed May 15, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC303.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Kia has a Recall
2020-2024MY Telluride
Driveshaft Assembly
Basis of Safety Defect Determination 573.6(c)(6)
April 12, 2022
During routine data monitoring, Kia North America (Kia NA) Safety Office identifies customer complaints of transmission not holding in Park or unintended vehicle movement; customers describe grinding noise, vibration, inability to place transmission in Drive or Reverse, or noise when hitting bump and/or while turning. Kia NA Safety Office continues to monitor complaints.
June 23, 2022
Kia NA Safety Office escalates issue to SEL for further investigation.
August 10, 2022—November 29, 2023
Kia continues to monitor and investigate potentially related incidents, including collection of parts for further evaluation. Kia NA Safety Office updates field data and findings to National Highway Traffic Safety Administration’s Office of Defects Investigation (ODI) during regular meetings through end of November 2023. No common failure pattern identified.
December 11, 2023—March 6, 2024
Kia NA Safety Office continues collection and shipment of parts to Kia HQ for further evaluation. Kia HQ shares investigation results with Kia NA Safety Office and notes spline wear found on certain collected intermediate shafts, consistent with partial engagement of intermediate shaft and right-hand front axle. Kia HQ provides duplication testing results to Kia NA Safety Office that identify artificially created partial engagement of the right-hand front axle can result in intermediate shaft spline wear.
March 12, 2024
Kia NA Safety Office updates field data analysis and identifies ten (10) warranty claims, three (3) techline cases and four (4) customer complaints, totaling 16 unique VINs that describe unintended vehicle movement while in Park with grinding noise and/or will not engage Drive or Reverse potentially associated with intermediate shaft spline wear (dates of receipt 11/27/2019—12/15/2023). Six (6) of 16 cases confirmed by Kia NA Safety Office to have spline damage/wear on intermediate shaft consistent with intermediate shaft and right-hand front axle partial engagement.
March 13, 2024
Kia NA decides to recall all 2020-2023MY and certain 2024MY Telluride vehicles. No injuries, crashes, or fatalities.
5 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| KIA | TELLURIDE | 2020-2024 |
4 Associated Documents
2020-2024MY Telluride Driveshaft Assembly Chronology
RMISC-24V214-6943.pdf 80.389KB
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Recall 573 Report – March 26, 2024
RCLRPT-24V214-9846.PDF 214.106KB
Defect Notice 573 Report
RCLRPT-24V214-7532.PDF 214.051KB
Recall Acknowledgement
RCAK-24V214-7630.pdf 645.464KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V214&docType=RCL
Kia Reprogramming
Kia J2534 Diagnostics & Reprogramming
https://kiatechinfo.snapon.com/J2534DiagnosticsAndProgramming.aspx
What is J2534?
A single set of programming hardware consists of personal computer(PC), standard interface to a device driver and an interface hardware that connects between PC and a programmable ECU of vehicle.
The main purpose of this regulation is to program ECUs for all vehicles using a single set in the field.
| Device | Manufacturers | API | DLL | Firmware |
|---|---|---|---|---|
CarDAQ Plus  |
Drew Technologies Inc. | 4.04 | 1.9.28 | 1.9.28 |
| ES6510 | Vetronix Corporation | 4.04 | 12.00 | 12.00 |
| Sun PassThru Pro | Snap-on Diagnostics | 4.04 | 02.07u | 02.07u |
| PassThru+ XS | I+ME Actia GmbH | 4.04 | 02.07u | 02.07u |
| OTTOTEST-VCI | OTTO | 4.04 | 1.04 | 1.34 |
| iFlash | Blue Streak | 4.04 | 1.04 | 1.34 |
| PASS THRU PRO II | Snap-on Diagnostics | 4.04 | 1.9.24 | 1.9.24 |
| AEZ Flasher | AE Tools | 4.04 | 1.9.28 | 1.9.28 |
| VSI-2534 | Dearborn Tech | 4.04 | 2.05.26 | 2.05.26 |
| Flasher Pro | Bosch | 4.04 | 1.9.28 | 1.9.28 |
| Flash2 | Cardone | 4.04 | 2.06.28.2 | 2.06.28.2 |
| PX3 | Dearborn Tech | 4.04 | 1.00.09 | 1.00.09 |
| CARDAQ-M |
Drew Technologies Inc. | 4.04 | 1.0.106 | 1.0.106 |
| Universal Reprogrammer II | EASE Diagnostics | 4.04 | 1.9.28 | 1.9.28 |
| G-Scan2 |
GIT | 4.04 | 3.1 | 9.03 |
* API, DLL and Firmware version may be controlled by the device manufacturer. Contact the manufacturer if you are unable to find the version listed above All devices were tested/verified on all Hyundai engine management systems.
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Last update on 2024-06-17 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-214
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Kia America, Inc. MAR 26, 2024 NHTSA Recall No. : 24V-214 Manufacturer Recall No. : SC303 Manufacturer Information :
Manufacturer Name : Kia America, Inc.
Address : 111 Peters Canyon Road
Irvine CA 92606 Company phone : 800-333-4542
Population :
Number of potentially involved : 427,407 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2020-2024 Kia Telluride Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : All 2020-2023 model year and certain 2024 model year Telluride vehicles manufactured from January 9, 2019 through October 19, 2023 (427,407 units). The recall population was determined by a review of vehicle and supplier production records. The vehicles subject to this recall were not produced in VIN order.
Customers seeking information about their specific vehicle will be referred to Kia’s Customer Care Center or their Kia dealer. Production Dates : JAN 09, 2019 – OCT 19, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The intermediate shaft and right front driveshaft may not be fully engaged due to suspected improper assembly by the supplier. Over time, partial engagement can cause damage to the intermediate shaft splines. Damaged shaft splines may result in unintended vehicle movement while in Park if the parking brake is not engaged.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Unintended vehicle movement increases the risk of a crash.
Description of the Cause : Partial engagement due to suspected improper assembly by the supplier.
Identification of Any Warning
that can Occur :
Grinding noise and/or reduced motive power. Part 573 Safety Recall Report 24V-214 Page 2 Involved Components : Component Name 1 : BEARING BRACKET & SHAFT ASSEMBLY
Component Description : Bearing Bracket & Shaft Assembly
Component Part Number : 2020-2022MY: 49560-C5430 (2WD) / 49560-C5480 (4WD) Component Name 2 : BEARING BRACKET & SHAFT ASSEMBLY
Component Description : Bearing Bracket & Shaft Assembly
Component Part Number : 2023-2024MY: 49560-S9420 (2WD) / 49560-S9480 (4WD) Supplier Identification : Component Manufacturer
Name : Mobis Alabama, LLC Address : 7001 Kia Pkwy
West Point Georgia 31833
Country : United States Chronology :
See attached document titled “2020-2024MY Telluride Driveshaft Assembly Chronology”. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-214
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Kia dealer. Kia dealers will install updated Electronic Parking Brake (EPB) software to automatically engage the EPB to prevent unintended vehicle movement when the gear shifter is in the “P” (Park) position and the engine is turned off, or when the vehicle is stopped in any gear shifter position and the driver’s door opens. [If, after installation of the EPB software, damage to the intermediate shaft is found, Kia will replace it.]
To prevent any unintended vehicle movement prior to completion of this recall, Kia advises vehicle owners to move the gear shifter in the “P” (Park) position and always manually engage the EPB prior to exiting the vehicle. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
N/A 2024MY Telluride vehicles manufactured beginning on 10/20/2023 are equipped with a driveshaft assembly inspected with an additional computer vision process at the supplier to ensure the driveshaft assembly is fully engaged. Recall Schedule :
Description of Recall Schedule : The planned dealer notification begin and end date is May 13, 2024. The
planned owner notification begin date is May 15, 2024, and end date is May 17, 2024.
Planned Dealer Notification Date : MAY 13, 2024 – MAY 13, 2024
Planned Owner Notification Date : MAY 15, 2024 – MAY 17, 2024
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-214
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Kia America, Inc. MAR 20, 2024 NHTSA Recall No. : 24V-214 Manufacturer Recall No. : SC303 Manufacturer Information :
Manufacturer Name : Kia America, Inc.
Address : 111 Peters Canyon Road
Irvine CA 92606 Company phone : 800-333-4542
Population :
Number of potentially involved : 427,407 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2020-2024 Kia Telluride Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : All 2020-2023 model year and certain 2024 model year Telluride vehicles manufactured from January 9, 2019 through October 19, 2023 (427,407 units). The recall population was determined by a review of vehicle and supplier production records. The vehicles subject to this recall were not produced in VIN order.
Customers seeking information about their specific vehicle will be referred to Kia’s Customer Care Center or their Kia dealer. Production Dates : JAN 09, 2019 – OCT 19, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The intermediate shaft and right front driveshaft may not be fully engaged due to suspected improper assembly by the supplier. Over time, partial engagement can cause damage to the intermediate shaft splines. Damaged shaft splines may result in unintended vehicle movement while in Park if the parking brake is not engaged.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Unintended vehicle movement increases the risk of a crash.
Description of the Cause : Partial engagement due to suspected improper assembly by the supplier.
Identification of Any Warning
that can Occur :
Grinding noise and/or reduced motive power. Part 573 Safety Recall Report 24V-214 Page 2 Involved Components : Component Name 1 : BEARING BRACKET & SHAFT ASSEMBLY
Component Description : Bearing Bracket & Shaft Assembly
Component Part Number : 2020-2022MY: 49560-C5430 (2WD) / 49560-C5480 (4WD) Component Name 2 : BEARING BRACKET & SHAFT ASSEMBLY
Component Description : Bearing Bracket & Shaft Assembly
Component Part Number : 2023-2024MY: 49560-S9420 (2WD) / 49560-S9480 (4WD) Supplier Identification : Component Manufacturer
Name : Mobis Alabama, LLC Address : 7001 Kia Pkwy
West Point Georgia 31833
Country : United States Chronology :
See attached document titled “2020-2024MY Telluride Driveshaft Assembly Chronology”. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-214
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Kia dealer. Kia dealers will install updated Electronic Parking Brake (EPB) software to automatically engage the EPB to prevent unintended vehicle movement when the gear shifter is in the “P” (Park) position and the engine is turned off, or when the vehicle is stopped in any gear shifter position and the driver’s door opens.
To prevent any unintended vehicle movement prior to completion of this recall, Kia advises vehicle owners to move the gear shifter in the “P” (Park) position and always manually engage the EPB prior to exiting the vehicle. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
N/A 2024MY Telluride vehicles manufactured beginning on 10/20/2023 are equipped with a driveshaft assembly inspected with an additional computer vision process at the supplier to ensure the driveshaft assembly is fully engaged. Recall Schedule :
Description of Recall Schedule : The planned dealer notification begin and end date is May 13, 2024. The
planned owner notification begin date is May 15, 2024, and end date is May 17, 2024.
Planned Dealer Notification Date : MAY 13, 2024 – MAY 13, 2024
Planned Owner Notification Date : MAY 15, 2024 – MAY 17, 2024
* NR – Not Reported
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