SC259 Front Left Steering Knuckle – 2023 Kia Forte

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-906 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia America, Inc. Submission Date : DEC 08, 2022 NHTSA Recall No. : 22V-906 Manufacturer Recall No. : SC259 Manufacturer Information : Manufacturer Name : Kia America, Inc. Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 939 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Kia Forte Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2023 model year Forte vehicles manufactured from October 21, 2022 to November 7, 2022 at Kia Mexico. The recall population was determined by a review of Kia vehicle production and supplier records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Customer Care Center or their Kia dealer. Production Dates : OCT 21, 2022 – NOV 07, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Due to a manufacturing issue at the supplier, the front left steering knuckle in the subject vehicles may have been cast improperly. An improperly cast knuckle can fracture and may result in the loss of steering control. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of steering control increases the risk of a crash. Description of the Cause : Improper casting of front left steering knuckle. Part 573 Safety Recall Report 22V-906 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : KNUCKLE-FRONT AXLE, LH Component Description : Front Left Steering Knuckle Component Part Number : 51715-F2000 Supplier Identification : Component Manufacturer Name : Hyundai Mobis Mexico Address : Carretera Libre Estatal Pesqueria Los Ramones KM 13-15 Localidad La Arena Pesquería, Nuevo Leon Foreign States 66679 Country : Mexico Chronology : See attached document titled “2023MY Forte Front Left Steering Knuckle Chronology” Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Kia will instruct dealers to inspect the production lot number on the front left steering knuckle. If the knuckle is identified as being part of the affected production lot, the knuckle will be replaced with a new one. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. Part 573 Safety Recall Report 22V-906 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : Properly cast front left steering knuckle Identify How/When Recall Condition was Corrected in Production : Improper casting of the front left steering knuckle at the supplier occurred for one (1) lot manufactured on May 13, 2022. The correct processes for casting resumed at the supplier on May 14, 2022. The recalled component may have been installed in certain 2023MY Forte vehicles produced through November 7, 2022. Model year 2023 Forte vehicles produced after November 7, 2022 are equipped with a properly cast front left steering knuckle. Recall Schedule : Description of Recall Schedule : The dealer notification is scheduled to begin and end on December 13, 2022; and the owner notification is scheduled to begin and end on January 12, 2023. Planned Dealer Notification Date : DEC 13, 2022 – DEC 13, 2022 Planned Owner Notification Date : JAN 12, 2023 – JAN 12, 2023 * NR – Not Reported

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A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2023MY Forte (BDm) NUMBER DATE SC259 December 2022 SAFETY RECALL CAMPAIGN FRONT LEFT STEERING KNUCKLE INSPECTION/REPLACEMENT (SC259) This bulletin provides information to inspect and, if necessary, replace the front left steering knuckle on certain 2023MY Forte (BDm) vehicles produced from October 21, 2022 through November 7, 2022. The front left steering knuckle in the subject vehicles may have been cast improperly during production at the supplier. An improperly cast knuckle can fracture and may result in the loss of steering control. Loss of steering control increases the risk of a crash. Follow the procedure outlined in this publication to inspect the front left steering knuckle and, if necessary, replace it with a new one. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. SUBJECT: To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.  NOTICE There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.  NOTICE FRONT LEFT STEERING KNUCKLE INSPECTION/REPLACEMENT (SC259) Page 2 of 3 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC259 Forte (BDm) December 2022 SUBJECT: Inspection Procedure: 1. 2. Raise the vehicle on a lift so that the tires are not touching the ground. Open the driver door and turn the steering wheel counterclockwise (left). Note: Raise vehicle high enough to view the inside of the wheel area. 3. Inspect the left front knuckle (A) casting lot number to confirm the following condition: • The casting lot number IS NOT 2E13 (OK). No further action is required. • The casting lot number IS 2E13 (NG). Proceeed to the “Replacement Procedure’ below. Replacement Procedure: 1. 2. 3. Replace the front left knuckle assembly (A) by referring to “Driveshaft and Axle → Front Axle Assembly → Repair procedures” in the applicable Shop Manual on KGIS. Note: Drive Lock Hub Nut must be replaced. Perform wheel alignment. (Before and After alignment printout is required for claim). Confirm normal vehicle steering operation. A+ Page 3 of 3 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC259 Forte (BDm) December 2022 FRONT LEFT STEERING SUBJECT: KNUCKLE INSPECTION/REPLACEMENT (SC259) AFFECTED VEHICLE RANGE: Model Production Date Range Forte (BDm) October 21, 2022 to November 7, 2022 REQUIRED TOOL: Tool Name Figure Comments Knuckle Remover SST 09568 34000 Driveshaft Remover SST 09517 4E000 REQUIRED PART: Do not order parts for stocking purposes related to this Campaign. The parts are only needed in cases where the inspection results in a (NG) 2E13 cast knuckle found to be installed on the vehicle. The inspection process does not require the parts to be replaced. Part Name Part Number Figure Qty. Knuckle (LH) 51715 F2000 1 Drive Lock Hub Nut 49551 3X000 1 WARRANTY INFORMATION: N Code: N99 C Code: C99 Attach a complete copy of the alignment sheets, including (before and after alignment specifications”). Use Attachment Type; “AL-Alignment”. Refer to Warranty Bulletin 2022-43 for claim submission procedures. Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. R 51715 F2000 0 (SC259) Front LH Knuckle Inspection 221M16R0 0.3 M/H N/A 0 1 (SC259) Front LH Knuckle + Inspection + Replacement + Wheel Alignment 221M16R1 1.8 M/H 49551 3X000 1 VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SC259 when accessing the WebDCS system.  NOTICE

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SC259 December 12, 2022 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2023 MY Forte vehicles manufactured from October 21, 2022 to November 7, 2022 at a Kia plant in Mexico. Due to a manufacturing issue at the supplier, the front left steering knuckle in the subject vehicles may have been cast improperly. An improperly cast knuckle can fracture and may result in the loss of steering control. Loss of steering control increases the risk of a crash. Dealers will inspect the production lot number on the front left steering knuckle. If the knuckle is identified as being part of the affected production lot, the knuckle will be replaced with a new one. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail notices to the affected vehicle owners beginning on January 12, 2023. Please make personnel in your dealership familiar with the details of this Safety Recall Campaign so they may respond to customer inquiries and requests appropriately. This Safety Recall Campaign is an opportunity for your service department to deliver an exceptional service experience to customers who may not have otherwise scheduled service. Providing customers with easy scheduling and timely service increases the chance they will return to your service department for future service needs. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your facing Kia District Parts and Service Manager. Sincerely, Kia Service Department Enclosures

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SC259 December 12, 2022 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2023 MY Forte vehicles manufactured from October 21, 2022 to November 7, 2022 at a Kia plant in Mexico. Due to a manufacturing issue at the supplier, the front left steering knuckle in the subject vehicles may have been cast improperly. An improperly cast knuckle can fracture and may result in the loss of steering control. Loss of steering control increases the risk of a crash. Dealers will inspect the production lot number on the front left steering knuckle. If the knuckle is identified as being part of the affected production lot, the knuckle will be replaced with a new one. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners beginning on January 12, 2023. What Should You Do? Please make personnel in your dealership familiar with the details of this Safety Recall Campaign so they may properly address recall related issues and promptly respond to customer inquiries and requests. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your facing Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures

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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V906) This notice applies to your vehicle: (Insert VIN) January 12, 2023 Dear Kia Forte Vehicle Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2023 MY Forte vehicles. The defect can result in the loss of steering control, thereby increasing the risk of a crash. Our records indicate that you own or lease one of the potentially affected vehicles. What Is The Problem? The front left steering knuckle in your vehicle may crack, due to a manufacturing error, which can result in the loss of steering control. Loss of steering control increases the risk of a crash. Kia Will Inspect And, If Necessary, Replace The Knuckle With A New One Free Of Charge At No Cost To You. Kia dealers will inspect and replace the front left steering knuckle, as necessary. This recall will be performed free of charge at no cost to you. The estimated time required to perform the recall will be approximately one (1) to two (2) hours. We recommend scheduling a service appointment to minimize your inconvenience. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be performed on your vehicle. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Kia Customer Care Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 SC259 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Kia Customer Care Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Customer Care Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM 2023 MY FORTE VEHICLES – FRONT LEFT STEERING KNUCKLE SAFETY RECALL CAMPAIGN (SC259) If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Kia Customer Care Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired  Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $

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