SC246 – Automatic Transmission Shift Lever Assembly – 2016 Kia Sedona & Sorento

August 10, 2022 NHTSA CAMPAIGN NUMBER: 22V612000

Vehicle Rollaway from Faulty Shift Lever Assembly

A vehicle rollaway increases the risk of a crash and injury.

 

NHTSA Campaign Number: 22V612

Manufacturer KiaeBay logo America, Inc.

Components POWER TRAIN

Potential Number of Units Affected 28,065

 

Summary

KiaeBay logo America, Inc. (KiaeBay logo) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.

 

Remedy

Dealers will inspect and replace the automatic transmission shift lever assembly components, as necessary, free of charge. Owner notification letters were mailed October 7, 2022. Owners may contact KiaeBay logo customer service at 1-800-333-4542. KiaeBay logo’s number for this recall is SC246.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Kia has a Recall

 


SC246
October 2022

A/T SHIFT LOCK LEVER AND HOLDER INSPECTION/REPLACEMENT (SC246)

This bulletin provides information to inspect the automatic transmission (A/T) shift lever assembly and, if necessary, replace the shift lock lever and holder set on certain 2016MY Sedona (YP) and Sorento (UMa) vehicles produced in the date ranges listed below. The automatic transmission shift lever assembly contains a shift lock lever and holder. Some shift lock holder components may have been produced out of specification by the supplier. As a result, the shift lock lever may not return to the locked position and the shift lever can be moved out of the “Park” position and into any gear position without pressing the brake pedal, regardless of whether the ignition is on or off. If the transmission gear shifter is moved out of the “Park” position without pressing the brake pedal and the parking brake is not used, a vehicle rollaway can occur thereby increasing the risk of crash and injury. Follow the procedure outlined in this publication to inspect the automatic transmission shift lever assembly and, if necessary, replace the shift lock lever and holder. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.

ModelProduction Date Range
Sedona (YP)April 27, 2015 to June 27, 2015
Sorento (UMa)April 27, 2015 to July 9, 2015

 

NOTICE

There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.

 

Inspection Procedure:

1. Confirm that gear shifter is in ‘P’ (Park), turn the ignition to ‘ON’ position, and engage the parking brake.

2. Depress the brake pedal (A) three (3x) times.

 

3. Wait 1-2 seconds after releasing the brake pedal, press the shift knob button (B) and attempt to shift the gear shifter from ‘P’ (Park) to ‘D’ (Drive).

CAUTION

Do not use excessive force when shifting gear.

  • Shifting into ‘D’ was not possible (OK).
  • Shifting into ‘D’ was possible (NG).

4. Repeat steps 2 – 3 two (2x) more times to confirm results.

5a. Shifting into ‘D’ was not possible (OK), no further action is needed.

5b. Shifting into ‘D’ was possible (NG), then replace the shift lock lever and holder:

 

Replacement Procedure: Sedona (YP)

1. Remove the floor console assembly (A) by referring to “Body (Interior and Exterior) → Floor Console → Floor Console Assembly → Repair procedures” in the applicable Shop Manual on KGIS.

NOTICE

Use a non marring trim removal tool (such as Snap on ® Part Number PBN5 or equivalent) to avoid damaging trim pieces.

2. Using a flathead screwdriver, remove the shift lock solenoid plastic retaining bracket (C).

3. Using a flathead screwdriver, detach the shift lock solenoid (B) by pulling away on the rod.

4. Loosen the shift lock lever holder retaining screw (E) to replace the shift lock lever and holder set (D).

Tightening torque for screw (E):
0.7-1.4 lb. ft 1.0 2.0 N.m)
DO NOT OVERTIGHTEN

5. Reinstall the shift lock solenoid (B) and retaining bracket (C).

6. Set the ignition to the ‘ON’ position.

7. Depress the brake pedal.

  • The shift lock lever & holder set (D) will turn counterclockwise and return to normal position after releasing the brake pedal.

8. Reinstall all removed parts in reverse order of removal.

9. Confirm normal floor console shifter operation.

 

Replacement Procedure: Sorento (UMa)

1. Remove the floor console assembly (A) by referring to “Body (Interior and Exterior) → Floor Console → Floor Console Assembly → Repair procedures” in the applicable Shop Manual on KGIS.

NOTICE

Use a non
marring trim removal tool (such as Snap on ® Part Number PBN5 or equivalent) to avoid damaging trim pieces.

2. Using a flathead screwdriver, detach the shift lock solenoid (B) by unlocking securing tabs and pulling away on the rod.

3. Loosen the shift lock lever holder (C) retaining screw (D) to replace the shift lock lever and holder set (C).

Tightening torque for screw (C):
0.7-1.4 lb. ft 1.0 2.0 N.m)
DO NOT OVERTIGHTEN

4. Reinstall the shift lock solenoid (B) in the reverse order of removal.

5. Set the ignition to the ‘ON’ position.

6. Depress the brake pedal.

  • The shift lock lever & holder set (C) will turn clockwise and return to normal position after releasing the brake pedal.

7. Reinstall all removed parts in reverse order of removal.

8. Confirm normal floor console shifter operation.

 

REQUIRED PART:

ModelPart NamePart NumberQty.
Sedona (YP)Shift Lock Lever & Holder Set46735 A900XQQK1
Sorento (UMa)46735 C5100QQK1

 


2016 MY SEDONA & 2016 MY SORENTO VEHICLES – ATM SHIFT LEVER ASSEMBLY
SAFETY RECALL CAMPAIGN (SC246)
Q & A
October 3, 2022

Q1. What type of campaign is KiaeBay logo conducting?

A1. KiaeBay logo America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to address a condition involving the Automatic Transmission (ATM) Shift Lever

 

Q2. What vehicles are affected by the recall?

A2. Certain 2016 MY Sedona vehicles manufactured from April 27, 2015 to June 27, 2015, and
Certain 2016 MY Sorento vehicles manufactured from April 27, 2015 to July 9, 2015.

 

Q3. How many customer vehicles are affected by this recall?

A3. Approximately 28,065 vehicles (Sedona: 7,263, Sorento: 20,802)

 

Q4. What is the concern with the ATM Shift Lever?

A4. The automatic transmission shift lever assembly contains a shift lock lever and holder. Some shift lock holder components may have been produced out of specification by the supplier. As a result, the shift lock lever may not return to the locked position and the shift lever can be moved out of the “Park” position and into any gear position without pressing the brake pedal, regardless of whether the ignition is on or off. If the transmission gear shifter is moved out of the “Park” position without pressing the brake pedal and the parking brake is not used, a vehicle rollaway can occur thereby increasing the risk of crash and injury.

 

Q5. Can you describe the recall campaign and fix?

A5. Dealers will inspect the automatic transmission shift lever assembly and, if necessary, will replace the shift lock lever and holder

 

Q6. How will owners of the affected vehicles be notified?

A6. KiaeBay logo will send a letter notifying owners of the affected vehicles by first class mail beginning on October 7, 2022.

 

Q7. What should vehicle owners do when they receive the notification?

A7. Upon receipt of the letter, owners are to contact their authorized KiaeBay logo dealer to arrange to have the recall performed on their vehicle. Owners are also advised to always fully engage the parking brake when the vehicle is parked, as recommended in the Owner’s Manual.

 

Q8. Where were these vehicles produced?

A8. The affected Sorento vehicles were produced at a KiaeBay logo assembly plant in the U.S., and the affected Sedona vehicles were produced at a KiaeBay logo assembly plant in Korea.

 

Q9. Will this cost vehicle owners any money?

A9. No. KiaeBay logo will perform the recall repair at no cost to the customer.

 

Q10. What about customers who may have already paid to have this situation corrected?

A10. If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to KiaeBay logo via the Owners section (Contact KiaeBay logo) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to KiaeBay logo for review and consideration at the following address:
KiaeBay logo Customer Care Center KiaeBay logo America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542

 

A11. Are there any restrictions on an owner’s eligibility?

A11. No.

 

Q12. If a customer has an immediate question, where can they get further information?

A12. The customer can contact their local authorized KiaeBay logo dealership or call KiaeBay logo’s Customer Care Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).

 


2016MY Sedona and Sorento
Automatic Transmission Shift Lever Assembly
Basis of Safety Defect Determination 573.6(c)(6)

 

September 29, 2021

KiaeBay logo America Consumer Affairs department receives customer complaint involving a 2016 KiaeBay logo Sedona alleging a rollaway incident (subject vehicle) after child moved transmission gear shifter from Park position with engine off. Consumer Affairs escalates case for further handling.

 

October 18, 2021

KiaeBay logo North America (KiaeBay logo NA) Safety Office identifies Vehicle Owner Questionnaire (VOQ) involving the subject vehicle.

 

October 25, 2021 – November 1, 2021

KiaeBay logo NA Safety Office receives NHTSA pre-investigative request for information (PIR) regarding the subject vehicle. KiaeBay logo NA Safety Office advises NHTSA that it plans to inspect the subject vehicle.

 

December 1, 2021

KiaeBay logo NA Safety Office engineer inspects subject vehicle and identifies gear shifter could be shifted into any gear position with ignition off and brake pedal not depressed. Shift lock lever found to be stuck in the unlocked position.

 

December 8, 2021

KiaeBay logo NA Safety Office presents subject vehicle inspection results to NHTSA during December monthly meeting and advises of plan to replace automatic transmission shift lever assembly and collect part for further investigation (incident part).

 

January 12, 2022

KiaeBay logo NA Safety Office updates NHTSA during January monthly meeting of subject vehicle incident part collection status. Customer refuses KiaeBay logo’s repair/repurchase proposals and as a result, KiaeBay logo is unable to collect incident part.

 

January 13, 2022— March 23, 2022

KiaeBay logo NA Safety Office continues efforts to collect subject vehicle incident part, ultimately collects part from customer and ships incident part to the supplier for their evaluation.

 

April 7, 2022—July 26, 2022

Supplier receives incident part from KiaeBay logo NA Safety Office and conducts evaluation. KiaeBay logo Corporation (KiaeBay logo HQ) and supplier work together to conduct further durability, environmental testing and analysis to evaluate the issue, determine cause and identify potential scope.

 

July 27, 2022

KiaeBay logo HQ provides incident part analysis results to KiaeBay logo NA Safety Office and identifies shift lock lever holder does not meet dimension specification causing the lever holder to be stuck in the unlocked position. KiaeBay logo HQ also identifies 2016MY Sorento is equipped with same shift lock lever holder as the 2016MY Sedona.

 

July 28, 2022—July 30, 2022

KiaeBay logo NA Safety Office escalates issue to SEL and conducts field data analysis regarding ability to move gear shifter out of park without depressing the brake pedal. KiaeBay logo NA Safety Office identifies 5 warranty claims (10/12/15—6/14/19); 2 techline cases (11/4/15—11/18/15) and 2 customer complaints involving a crash with no injury (3/13/18—9/29/21) for 2016MY Sedona. Two (2) warranty claims (5/23/16—4/3/19) and 2 techline cases (3/10/16— 5/26/16) for 2016MY Sorento.

 

August 1, 2022

KiaeBay logo HQ works with supplier to confirm potential vehicle scope and advises KiaeBay logo NA Safety Office.

 

August 3, 2022

KiaeBay logo NA decides to recall certain 2016MY Sedona and Sorento vehicles. No fatalities, injuries or fires.

 


2 Affected Products

Vehicles

MAKEMODELYEAR
KIAeBay logoSEDONA2016
KIAeBay logoSORENTO2016

 


11 Associated Documents

2016MY Sedona and Sorento Automatic Transmission Shift Lever Assembly Chronology

RMISC-22V612-1127.pdf 85.061KB

 


Defect Notice 573 Report

RCLRPT-22V612-5624.PDF 214.146KB

 


Recall Acknowledgement

RCAK-22V612-3859.pdf 645.005KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V612-5532.pdf 110.416KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V612-9053.pdf 86.569KB

 


2016 MY SEDONA & 2016 MY SORENTO VEHICLES – ATM SHIFT LEVER ASSEMBLY SAFETY RECALL CAMPAIGN (SC246) Q & A October 3, 2022

RMISC-22V612-3771.pdf 115.719KB

 


Remedy Instructions and TSB

RCRIT-22V612-3348.pdf 530.387KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V612-8619.pdf 242.964KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V612-6509.pdf 242.912KB

 


Recall Quarterly Report #1, 2022-4

RCLQRT-22V612-0601.PDF 211.154KB

 


Recall Quarterly Report #2, 2023-1

RCLQRT-22V612-7180.PDF 211.259KB

 


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