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August 10, 2022 NHTSA CAMPAIGN NUMBER: 22V612000
Vehicle Rollaway from Faulty Shift Lever Assembly
A vehicle rollaway increases the risk of a crash and injury.
NHTSA Campaign Number: 22V612
Manufacturer Kia America, Inc.
Components POWER TRAIN
Potential Number of Units Affected 28,065
Summary
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
Remedy
Dealers will inspect and replace the automatic transmission shift lever assembly components, as necessary, free of charge. Owner notification letters were mailed October 7, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC246.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Kia has a Recall
SC246
October 2022
A/T SHIFT LOCK LEVER AND HOLDER INSPECTION/REPLACEMENT (SC246)
This bulletin provides information to inspect the automatic transmission (A/T) shift lever assembly and, if necessary, replace the shift lock lever and holder set on certain 2016MY Sedona (YP) and Sorento (UMa) vehicles produced in the date ranges listed below. The automatic transmission shift lever assembly contains a shift lock lever and holder. Some shift lock holder components may have been produced out of specification by the supplier. As a result, the shift lock lever may not return to the locked position and the shift lever can be moved out of the “Park” position and into any gear position without pressing the brake pedal, regardless of whether the ignition is on or off. If the transmission gear shifter is moved out of the “Park” position without pressing the brake pedal and the parking brake is not used, a vehicle rollaway can occur thereby increasing the risk of crash and injury. Follow the procedure outlined in this publication to inspect the automatic transmission shift lever assembly and, if necessary, replace the shift lock lever and holder. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
Model | Production Date Range |
Sedona (YP) | April 27, 2015 to June 27, 2015 |
Sorento (UMa) | April 27, 2015 to July 9, 2015 |
NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
Inspection Procedure:
1. Confirm that gear shifter is in ‘P’ (Park), turn the ignition to ‘ON’ position, and engage the parking brake.
2. Depress the brake pedal (A) three (3x) times.
3. Wait 1-2 seconds after releasing the brake pedal, press the shift knob button (B) and attempt to shift the gear shifter from ‘P’ (Park) to ‘D’ (Drive).
CAUTION
Do not use excessive force when shifting gear.
- Shifting into ‘D’ was not possible (OK).
- Shifting into ‘D’ was possible (NG).
4. Repeat steps 2 – 3 two (2x) more times to confirm results.
5a. Shifting into ‘D’ was not possible (OK), no further action is needed.
5b. Shifting into ‘D’ was possible (NG), then replace the shift lock lever and holder:
Replacement Procedure: Sedona (YP)
1. Remove the floor console assembly (A) by referring to “Body (Interior and Exterior) → Floor Console → Floor Console Assembly → Repair procedures” in the applicable Shop Manual on KGIS.
NOTICE
Use a non marring trim removal tool (such as Snap on ® Part Number PBN5 or equivalent) to avoid damaging trim pieces.
2. Using a flathead screwdriver, remove the shift lock solenoid plastic retaining bracket (C).
3. Using a flathead screwdriver, detach the shift lock solenoid (B) by pulling away on the rod.
4. Loosen the shift lock lever holder retaining screw (E) to replace the shift lock lever and holder set (D).
Tightening torque for screw (E):
0.7-1.4 lb. ft 1.0 2.0 N.m)
DO NOT OVERTIGHTEN
5. Reinstall the shift lock solenoid (B) and retaining bracket (C).
6. Set the ignition to the ‘ON’ position.
7. Depress the brake pedal.
- The shift lock lever & holder set (D) will turn counterclockwise and return to normal position after releasing the brake pedal.
8. Reinstall all removed parts in reverse order of removal.
9. Confirm normal floor console shifter operation.
Replacement Procedure: Sorento (UMa)
1. Remove the floor console assembly (A) by referring to “Body (Interior and Exterior) → Floor Console → Floor Console Assembly → Repair procedures” in the applicable Shop Manual on KGIS.
NOTICE
Use a non
marring trim removal tool (such as Snap on ® Part Number PBN5 or equivalent) to avoid damaging trim pieces.
2. Using a flathead screwdriver, detach the shift lock solenoid (B) by unlocking securing tabs and pulling away on the rod.
3. Loosen the shift lock lever holder (C) retaining screw (D) to replace the shift lock lever and holder set (C).
Tightening torque for screw (C):
0.7-1.4 lb. ft 1.0 2.0 N.m)
DO NOT OVERTIGHTEN
4. Reinstall the shift lock solenoid (B) in the reverse order of removal.
5. Set the ignition to the ‘ON’ position.
6. Depress the brake pedal.
- The shift lock lever & holder set (C) will turn clockwise and return to normal position after releasing the brake pedal.
7. Reinstall all removed parts in reverse order of removal.
8. Confirm normal floor console shifter operation.
REQUIRED PART:
Model | Part Name | Part Number | Qty. |
Sedona (YP) | Shift Lock Lever & Holder Set | 46735 A900XQQK | 1 |
Sorento (UMa) | 46735 C5100QQK | 1 |
2016 MY SEDONA & 2016 MY SORENTO VEHICLES – ATM SHIFT LEVER ASSEMBLY
SAFETY RECALL CAMPAIGN (SC246)
Q & A
October 3, 2022
Q1. What type of campaign is Kia conducting?
A1. Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to address a condition involving the Automatic Transmission (ATM) Shift Lever
Q2. What vehicles are affected by the recall?
A2. Certain 2016 MY Sedona vehicles manufactured from April 27, 2015 to June 27, 2015, and
Certain 2016 MY Sorento vehicles manufactured from April 27, 2015 to July 9, 2015.
Q3. How many customer vehicles are affected by this recall?
A3. Approximately 28,065 vehicles (Sedona: 7,263, Sorento: 20,802)
Q4. What is the concern with the ATM Shift Lever?
A4. The automatic transmission shift lever assembly contains a shift lock lever and holder. Some shift lock holder components may have been produced out of specification by the supplier. As a result, the shift lock lever may not return to the locked position and the shift lever can be moved out of the “Park” position and into any gear position without pressing the brake pedal, regardless of whether the ignition is on or off. If the transmission gear shifter is moved out of the “Park” position without pressing the brake pedal and the parking brake is not used, a vehicle rollaway can occur thereby increasing the risk of crash and injury.
Q5. Can you describe the recall campaign and fix?
A5. Dealers will inspect the automatic transmission shift lever assembly and, if necessary, will replace the shift lock lever and holder
Q6. How will owners of the affected vehicles be notified?
A6. Kia will send a letter notifying owners of the affected vehicles by first class mail beginning on October 7, 2022.
Q7. What should vehicle owners do when they receive the notification?
A7. Upon receipt of the letter, owners are to contact their authorized Kia dealer to arrange to have the recall performed on their vehicle. Owners are also advised to always fully engage the parking brake when the vehicle is parked, as recommended in the Owner’s Manual.
Q8. Where were these vehicles produced?
A8. The affected Sorento vehicles were produced at a Kia assembly plant in the U.S., and the affected Sedona vehicles were produced at a Kia assembly plant in Korea.
Q9. Will this cost vehicle owners any money?
A9. No. Kia will perform the recall repair at no cost to the customer.
Q10. What about customers who may have already paid to have this situation corrected?
A10. If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia via the Owners section (Contact Kia) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to Kia for review and consideration at the following address:
Kia Customer Care Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542
A11. Are there any restrictions on an owner’s eligibility?
A11. No.
Q12. If a customer has an immediate question, where can they get further information?
A12. The customer can contact their local authorized Kia dealership or call Kia’s Customer Care Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).
2016MY Sedona and Sorento
Automatic Transmission Shift Lever Assembly
Basis of Safety Defect Determination 573.6(c)(6)
September 29, 2021
Kia America Consumer Affairs department receives customer complaint involving a 2016 Kia Sedona alleging a rollaway incident (subject vehicle) after child moved transmission gear shifter from Park position with engine off. Consumer Affairs escalates case for further handling.
October 18, 2021
Kia North America (Kia NA) Safety Office identifies Vehicle Owner Questionnaire (VOQ) involving the subject vehicle.
October 25, 2021 – November 1, 2021
Kia NA Safety Office receives NHTSA pre-investigative request for information (PIR) regarding the subject vehicle. Kia NA Safety Office advises NHTSA that it plans to inspect the subject vehicle.
December 1, 2021
Kia NA Safety Office engineer inspects subject vehicle and identifies gear shifter could be shifted into any gear position with ignition off and brake pedal not depressed. Shift lock lever found to be stuck in the unlocked position.
December 8, 2021
Kia NA Safety Office presents subject vehicle inspection results to NHTSA during December monthly meeting and advises of plan to replace automatic transmission shift lever assembly and collect part for further investigation (incident part).
January 12, 2022
Kia NA Safety Office updates NHTSA during January monthly meeting of subject vehicle incident part collection status. Customer refuses Kia’s repair/repurchase proposals and as a result, Kia is unable to collect incident part.
January 13, 2022— March 23, 2022
Kia NA Safety Office continues efforts to collect subject vehicle incident part, ultimately collects part from customer and ships incident part to the supplier for their evaluation.
April 7, 2022—July 26, 2022
Supplier receives incident part from Kia NA Safety Office and conducts evaluation. Kia Corporation (Kia HQ) and supplier work together to conduct further durability, environmental testing and analysis to evaluate the issue, determine cause and identify potential scope.
July 27, 2022
Kia HQ provides incident part analysis results to Kia NA Safety Office and identifies shift lock lever holder does not meet dimension specification causing the lever holder to be stuck in the unlocked position. Kia HQ also identifies 2016MY Sorento is equipped with same shift lock lever holder as the 2016MY Sedona.
July 28, 2022—July 30, 2022
Kia NA Safety Office escalates issue to SEL and conducts field data analysis regarding ability to move gear shifter out of park without depressing the brake pedal. Kia NA Safety Office identifies 5 warranty claims (10/12/15—6/14/19); 2 techline cases (11/4/15—11/18/15) and 2 customer complaints involving a crash with no injury (3/13/18—9/29/21) for 2016MY Sedona. Two (2) warranty claims (5/23/16—4/3/19) and 2 techline cases (3/10/16— 5/26/16) for 2016MY Sorento.
August 1, 2022
Kia HQ works with supplier to confirm potential vehicle scope and advises Kia NA Safety Office.
August 3, 2022
Kia NA decides to recall certain 2016MY Sedona and Sorento vehicles. No fatalities, injuries or fires.
2 Affected Products
Vehicles
MAKE | MODEL | YEAR |
KIA | SEDONA | 2016 |
KIA | SORENTO | 2016 |
11 Associated Documents
2016MY Sedona and Sorento Automatic Transmission Shift Lever Assembly Chronology
RMISC-22V612-1127.pdf 85.061KB
Defect Notice 573 Report
RCLRPT-22V612-5624.PDF 214.146KB
Recall Acknowledgement
RCAK-22V612-3859.pdf 645.005KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V612-5532.pdf 110.416KB
Manufacturer Notices(to Dealers,etc)
2016 MY SEDONA & 2016 MY SORENTO VEHICLES – ATM SHIFT LEVER ASSEMBLY SAFETY RECALL CAMPAIGN (SC246) Q & A October 3, 2022
RMISC-22V612-3771.pdf 115.719KB
Remedy Instructions and TSB
RCRIT-22V612-3348.pdf 530.387KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V612-8619.pdf 242.964KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V612-6509.pdf 242.912KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22V612-0601.PDF 211.154KB
Recall Quarterly Report #2, 2023-1
RCLQRT-22V612-7180.PDF 211.259KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V612&docType=RCL
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A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2016MY Sedona (YP) Sorento (UMa) NUMBER DATE SC246 October 2022 SAFETY RECALL CAMPAIGN A/T SHIFT LOCK LEVER AND HOLDER INSPECTION/REPLACEMENT (SC246) This bulletin provides information to inspect the automatic transmission (A/T) shift lever assembly and, if necessary, replace the shift lock lever and holder set on certain 2016MY Sedona (YP) and Sorento (UMa) vehicles produced in the date ranges listed below. The automatic transmission shift lever assembly contains a shift lock lever and holder. Some shift lock holder components may have been produced out of specification by the supplier. As a result, the shift lock lever may not return to the locked position and the shift lever can be moved out of the “Park” position and into any gear position without pressing the brake pedal, regardless of whether the ignition is on or off. If the transmission gear shifter is moved out of the “Park” position without pressing the brake pedal and the parking brake is not used, a vehicle rollaway can occur thereby increasing the risk of crash and injury. Follow the procedure outlined in this publication to inspect the automatic transmission shift lever assembly and, if necessary, replace the shift lock lever and holder. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. Model Production Date Range Sedona (YP) April 27, 2015 to June 27, 2015 Sorento (UMa) April 27, 2015 to July 9, 2015 SUBJECT: To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer. NOTICE There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin. NOTICE A/T SHIFT LOCK LEVER AND HOLDER INSPECTION/REPLACEMENT (SC246) Page 2 of 6 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC246 Sedona (YP), Sorento (UMa) October 2022 SUBJECT: Inspection Procedure: 1. Confirm that gear shifter is in ‘P’ (Park), turn the ignition to ‘ON’ position, and engage the parking brake. 2. Depress the brake pedal (A) three (3x) times. 3. Wait 1-2 seconds after releasing the brake pedal, press the shift knob button (B) and attempt to shift the gear shifter from ‘P’ (Park) to ‘D’ (Drive). • Shifting into ‘D’ was not possible (OK). • Shifting into ‘D’ was possible (NG). 4. 5a. 5b. Repeat steps 2 – 3 two (2x) more times to confirm results. • Shifting into ‘D’ was not possible (OK), no further action is needed. • Shifting into ‘D’ was possible (NG), then replace the shift lock lever and holder: Replacement Procedures: Sedona (YP) page 3. Sorento (UMa) page 4. Repeat 3x times: B Press 3 times Press & Attempt to Shift Press 3 times Press & Attempt to Shift Do not use excessive force when shifting gear. CAUTION A Page 3 of 6 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC246 Sedona (YP), Sorento (UMa) October 2022 A/T SHIFT LOCK LEVER AND HOLDER SUBJECT: INSPECTION/REPLACEMENT (SC246) Replacement Procedure: Sedona (YP) 1. Remove the floor console assembly (A) by referring to “Body (Interior and Exterior) → Floor Console → Floor Console Assembly → Repair procedures” in the applicable Shop Manual on KGIS. 2. 3. 4. 5. 6. Using a flathead screwdriver, remove the shift lock solenoid plastic retaining bracket (C). Using a flathead screwdriver, detach the shift lock solenoid (B) by pulling away on the rod. Loosen the shift lock lever holder retaining screw (E) to replace the shift lock lever and holder set (D). Reinstall the shift lock solenoid (B) and retaining bracket (C). Set the ignition to the ‘ON’ position. 7. 8. 9. Depress the brake pedal. • The shift lock lever & holder set (D) will turn counterclockwise and return to normal position after releasing the brake pedal. Reinstall all removed parts in reverse order of removal. Confirm normal floor console shifter operation. A C B Use a non Use a non–marring trim removal tool marring trim removal tool (such as Snap(such as Snap–onon®® Part Number PBN5 Part Number PBN5 or equivalent) to avoid damaging trim or equivalent) to avoid damaging trim pieces.pieces. NOTICENOTICE Tightening torque for Tightening torque for ssccrewrew (E)(E):: 0.7 0.7 –– 1.41.4 lb.lb.ftft ((1.0 1.0 –– 2.02.0 N.m)N.m) D DO NOTO NOT OOVERTIGHTENVERTIGHTEN.. E B D D A/T SHIFT LOCK LEVER AND HOLDER INSPECTION/REPLACEMENT (SC246) Page 4 of 6 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC246 Sedona (YP), Sorento (UMa) October 2022 SUBJECT: Replacement Procedure: Sorento (UMa) 1. Remove the floor console assembly (A) by referring to “Body (Interior and Exterior) → Floor Console → Floor Console Assembly → Repair procedures” in the applicable Shop Manual on KGIS. 3. Using a flathead screwdriver, detach the shift lock solenoid (B) by unlocking securing tabs and pulling away on the rod. 4. Loosen the shift lock lever holder (C) retaining screw (D) to replace the shift lock lever and holder set (C). A Use a non Use a non–marring trim removal tool marring trim removal tool (such as Snap(such as Snap–onon®® Part Number PBN5 Part Number PBN5 or equivalent) to avoid damaging trim or equivalent) to avoid damaging trim pieces.pieces. NOTICENOTICE B Tightening torque for Tightening torque for sscrew (crew (CC)):: 0.7 0.7 –– 1.41.4 lb.lb.ftft ((1.0 1.0 –– 2.02.0 N.m)N.m) D DO NOTO NOT OOVERTIGHTENVERTIGHTEN.. C D Page 5 of 6 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC246 Sedona (YP), Sorento (UMa) October 2022 A/T SHIFT LOCK LEVER AND HOLDER SUBJECT: INSPECTION/REPLACEMENT (SC246) 5. Reinstall the shift lock solenoid (B) in the reverse order of removal. 7. Set the ignition to the ‘ON’ position. 8. Depress the brake pedal. • The shift lock lever & holder set (C) will turn clockwise and return to normal position after releasing the brake pedal. 9. 10. Reinstall all removed parts in reverse order of removal. Confirm normal floor console shifter operation. B C A/T SHIFT LOCK LEVER AND HOLDER INSPECTION/REPLACEMENT (SC246) Page 6 of 6 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC246 Sedona (YP), Sorento (UMa) October 2022 SUBJECT: AFFECTED VEHICLE RANGE: Model Production Date Range Sedona (YP) April 27, 2015 to June 27, 2015 Sorento (UMa) April 27, 2015 to July 9, 2015 REQUIRED PART: Model Part Name Part Number Figure Qty. Sedona (YP) Shift Lock Lever & Holder Set 46735 A900XQQK 1 Sorento (UMa) 46735 C5100QQK 1 WARRANTY INFORMATION: N Code: N99 C Code: C99 Refer to Warranty Bulletin 2022-35 for claim submission procedures. Model Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. YP R 46735 A9000 0 (SC246) A/T Shift Lever Assembly Inspection 221103R0 0.2 M/H N/A 0 UMa 46735 C5100 221A19I0 YP 46735 A9000 0 (SC246) A/T Shift Lever Inspection and Replacement of the Shift Lock Lever & Holder Set 221103R2 0.6 M/H 46735 A900XQQK 1 UMa 46735 C5100 221A19R0 0.5 M/H 46735 C5100QQK VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SSCC246246 when accessing the WebDCS system.when accessing the WebDCS system. NOTICENOTICE
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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V612) This notice applies to your vehicle: (Insert VIN) October 7, 2022 Dear Kia Sedona Vehicle Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2016 MY Sedona vehicles. The defect can result in a vehicle rollaway, thereby increasing the risk of crash and injury. Our records indicate that you own or lease one of the potentially affected vehicles. What Is The Problem? The automatic transmission shift lever assembly in your vehicle contains a shift lock lever and holder. Some shift lock holder components may not have been produced to specification. As a result, the shift lock lever may not return to the locked position. If this occurs, the shift lever can be moved out of the “Park” position and into any gear position without pressing the brake pedal, regardless of whether the ignition is on or off. This can result in a vehicle rollaway increasing the risk of crash and injury. Kia Will Inspect And, If Necessary, Replace The Shift Lock Lever And Holder At No Cost To You. Dealers will inspect the automatic transmission shift lever assembly and, if necessary, will replace the shift lock lever and holder. This recall will be performed at no cost to you. The estimated time required to perform the recall will be approximately one (1) to two (2) hours. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be performed on your vehicle. • WARNING: As recommended in your Owner’s Manual, always fully engage the parking brake when you park your vehicle to prevent vehicle rollaway and possible injury. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC246 What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Kia Customer Care Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Customer Care Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Customer Care Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM 2016 MY SEDONA & 2016 MY SORENTO VEHICLES – ATM SHIFT LEVER ASSEMBLY SAFETY RECALL CAMPAIGN (SC246) If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Kia Customer Care Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $
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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V612) This notice applies to your vehicle: (Insert VIN) October 7, 2022 Dear Kia Sorento Vehicle Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2016 MY Sorento vehicles. The defect can result in a vehicle rollaway, thereby increasing the risk of crash and injury. Our records indicate that you own or lease one of the potentially affected vehicles. What Is The Problem? The automatic transmission shift lever assembly in your vehicle contains a shift lock lever and holder. Some shift lock holder components may not have been produced to specification. As a result, the shift lock lever may not return to the locked position. If this occurs, the shift lever can be moved out of the “Park” position and into any gear position without pressing the brake pedal, regardless of whether the ignition is on or off. This can result in a vehicle rollaway increasing the risk of crash and injury. Kia Will Inspect And, If Necessary, Replace The Shift Lock Lever And Holder At No Cost To You. Dealers will inspect the automatic transmission shift lever assembly and, if necessary, will replace the shift lock lever and holder. This recall will be performed at no cost to you. The estimated time required to perform the recall will be approximately one (1) to two (2) hours. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be performed on your vehicle. • WARNING: As recommended in your Owner’s Manual, always fully engage the parking brake when you park your vehicle to prevent vehicle rollaway and possible injury. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC246 What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Kia Customer Care Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Customer Care Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Customer Care Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM 2016 MY SEDONA & 2016 MY SORENTO VEHICLES – ATM SHIFT LEVER ASSEMBLY SAFETY RECALL CAMPAIGN (SC246) If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Kia Customer Care Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $
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SC246 October 3, 2022 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2016 MY Sedona vehicles manufactured from April 27, 2015 to June 27, 2015 and certain 2016 MY Sorento vehicles manufactured from April 27, 2015 to July 9, 2015. The automatic transmission shift lever assembly contains a shift lock lever and holder. Some shift lock holder components may have been produced out of specification by the supplier. As a result, the shift lock lever may not return to the locked position and the shift lever can be moved out of the “Park” position and into any gear position without pressing the brake pedal, regardless of whether the ignition is on or off. If the transmission gear shifter is moved out of the “Park” position without pressing the brake pedal and the parking brake is not used, a vehicle rollaway can occur thereby increasing the risk of crash and injury. Dealers will be instructed to inspect the automatic transmission shift lever assembly and, if necessary, will replace the shift lock lever and holder. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail notices to the affected vehicle owners beginning on October 7, 2022. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department Enclosures
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SC246 October 3, 2022 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2016 MY Sedona vehicles manufactured from April 27, 2015 to June 27, 2015 and certain 2016 MY Sorento vehicles manufactured from April 27, 2015 to July 9, 2015. The automatic transmission shift lever assembly contains a shift lock lever and holder. Some shift lock holder components may have been produced out of specification by the supplier. As a result, the shift lock lever may not return to the locked position and the shift lever can be moved out of the “Park” position and into any gear position without pressing the brake pedal, regardless of whether the ignition is on or off. If the transmission gear shifter is moved out of the “Park” position without pressing the brake pedal and the parking brake is not used, a vehicle rollaway can occur thereby increasing the risk of crash and injury. Dealers will be instructed to inspect the automatic transmission shift lever assembly and, if necessary, will replace the shift lock lever and holder. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners beginning on October 7, 2022 What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-612 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia America, Inc. Submission Date : AUG 10, 2022 NHTSA Recall No. : 22V-612 Manufacturer Recall No. : SC246 Manufacturer Information : Manufacturer Name : Kia America, Inc. Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 28,065 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2016-2016 KIA Sedona Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2016 model year Sedona vehicles manufactured from April 27, 2015 to June 27, 2015 (7,263 units). The recall population was determined by a review of vehicle production and supplier records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : APR 27, 2015 – JUN 27, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2016-2016 KIA Sorento Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2016 model year Sorento vehicles manufactured from April 27, 2015 to July 9, 2015 (20,802 units). The recall population was determined by a review of vehicle production and supplier records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : APR 27, 2015 – JUL 09, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-612 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The automatic transmission shift lever assembly contains a shift lock lever and holder. Some shift lock holder components may have been produced out of specification by the supplier. As a result, the shift lock lever may not return to the locked position and the shift lever can be moved out of Park and into any gear position without pressing the brake pedal, regardless of whether the ignition is on or off. If the transmission gear shifter is moved out of the Park position without pressing the brake pedal and the parking brake is not used, a vehicle rollaway can occur thereby increasing the risk of crash and injury. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A vehicle rollaway increases the risk of crash and injury. Description of the Cause : Shift lock holder components may have been manufactured out of specification by the supplier. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : LEVER ASSY-ATM Component Description : AUTOMATIC TRANSMISSION SHIFT LEVER ASSEMBLY Component Part Number : 46700-A9100 (Sedona) Component Name 2 : LEVER ASSY-ATM Component Description : AUTOMATIC TRANSMISSION SHIFT LEVER ASSEMBLY Component Part Number : 46700-C5130 (Sorento) Supplier Identification : Component Manufacturer Name : Dong Won Address : 47, Beomjigi 141beon-gil, Danwon-gu Ansan-si, Gyeonggi-do Foreign States 15434 Country : Korea, Republic of Part 573 Safety Recall Report 22V-612 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : See attached document titled “2016MY Sedona and Sorento Automatic Transmission Shift Lever Assembly Chronology” Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will inspect the automatic transmission shift lever assembly and if necessary, will replace the shift lock lever and holder. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. How Remedy Component Differs from Recalled Component : The remedy shift lock lever and holder are manufactured with the proper dimensional specification. Identify How/When Recall Condition was Corrected in Production : The recall condition was corrected in production by the supplier on 6/10/2015. 2016 model year Sedona vehicles manufactured beginning on 6/28/2015 and 2016 model year Sorento vehicles manufactured beginning on 7/10/2015 were equipped with a corrected shift lock lever and holder. Recall Schedule : Description of Recall Schedule : The dealer notice is scheduled to begin and end on October 3, 2022, and the owner notice is scheduled to begin and end on October 7, 2022. Planned Dealer Notification Date : OCT 03, 2022 – OCT 03, 2022 Planned Owner Notification Date : OCT 07, 2022 – OCT 07, 2022 * NR – Not Reported
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