SC246 – Automatic Transmission Shift Lever Assembly – 2016 Kia Sedona & Sorento

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August 10, 2022 NHTSA CAMPAIGN NUMBER: 22V612000

Vehicle Rollaway from Faulty Shift Lever Assembly

A vehicle rollaway increases the risk of a crash and injury.

 

NHTSA Campaign Number: 22V612

Manufacturer Kia America, Inc.

Components POWER TRAIN

Potential Number of Units Affected 28,065

 

Summary

Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.

 

Remedy

Dealers will inspect and replace the automatic transmission shift lever assembly components, as necessary, free of charge. Owner notification letters were mailed October 7, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC246.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Kia has a Recall

 


SC246
October 2022

A/T SHIFT LOCK LEVER AND HOLDER INSPECTION/REPLACEMENT (SC246)

This bulletin provides information to inspect the automatic transmission (A/T) shift lever assembly and, if necessary, replace the shift lock lever and holder set on certain 2016MY Sedona (YP) and Sorento (UMa) vehicles produced in the date ranges listed below. The automatic transmission shift lever assembly contains a shift lock lever and holder. Some shift lock holder components may have been produced out of specification by the supplier. As a result, the shift lock lever may not return to the locked position and the shift lever can be moved out of the “Park” position and into any gear position without pressing the brake pedal, regardless of whether the ignition is on or off. If the transmission gear shifter is moved out of the “Park” position without pressing the brake pedal and the parking brake is not used, a vehicle rollaway can occur thereby increasing the risk of crash and injury. Follow the procedure outlined in this publication to inspect the automatic transmission shift lever assembly and, if necessary, replace the shift lock lever and holder. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.

Model Production Date Range
Sedona (YP) April 27, 2015 to June 27, 2015
Sorento (UMa) April 27, 2015 to July 9, 2015

 

NOTICE

There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.

 

Inspection Procedure:

1. Confirm that gear shifter is in ‘P’ (Park), turn the ignition to ‘ON’ position, and engage the parking brake.

2. Depress the brake pedal (A) three (3x) times.

 

3. Wait 1-2 seconds after releasing the brake pedal, press the shift knob button (B) and attempt to shift the gear shifter from ‘P’ (Park) to ‘D’ (Drive).

CAUTION

Do not use excessive force when shifting gear.

  • Shifting into ‘D’ was not possible (OK).
  • Shifting into ‘D’ was possible (NG).

4. Repeat steps 2 – 3 two (2x) more times to confirm results.

5a. Shifting into ‘D’ was not possible (OK), no further action is needed.

5b. Shifting into ‘D’ was possible (NG), then replace the shift lock lever and holder:

 

Replacement Procedure: Sedona (YP)

1. Remove the floor console assembly (A) by referring to “Body (Interior and Exterior) → Floor Console → Floor Console Assembly → Repair procedures” in the applicable Shop Manual on KGIS.

NOTICE

Use a non marring trim removal tool (such as Snap on ® Part Number PBN5 or equivalent) to avoid damaging trim pieces.

2. Using a flathead screwdriver, remove the shift lock solenoid plastic retaining bracket (C).

3. Using a flathead screwdriver, detach the shift lock solenoid (B) by pulling away on the rod.

4. Loosen the shift lock lever holder retaining screw (E) to replace the shift lock lever and holder set (D).

Tightening torque for screw (E):
0.7-1.4 lb. ft 1.0 2.0 N.m)
DO NOT OVERTIGHTEN

5. Reinstall the shift lock solenoid (B) and retaining bracket (C).

6. Set the ignition to the ‘ON’ position.

7. Depress the brake pedal.

  • The shift lock lever & holder set (D) will turn counterclockwise and return to normal position after releasing the brake pedal.

8. Reinstall all removed parts in reverse order of removal.

9. Confirm normal floor console shifter operation.

 

Replacement Procedure: Sorento (UMa)

1. Remove the floor console assembly (A) by referring to “Body (Interior and Exterior) → Floor Console → Floor Console Assembly → Repair procedures” in the applicable Shop Manual on KGIS.

NOTICE

Use a non
marring trim removal tool (such as Snap on ® Part Number PBN5 or equivalent) to avoid damaging trim pieces.

2. Using a flathead screwdriver, detach the shift lock solenoid (B) by unlocking securing tabs and pulling away on the rod.

3. Loosen the shift lock lever holder (C) retaining screw (D) to replace the shift lock lever and holder set (C).

Tightening torque for screw (C):
0.7-1.4 lb. ft 1.0 2.0 N.m)
DO NOT OVERTIGHTEN

4. Reinstall the shift lock solenoid (B) in the reverse order of removal.

5. Set the ignition to the ‘ON’ position.

6. Depress the brake pedal.

  • The shift lock lever & holder set (C) will turn clockwise and return to normal position after releasing the brake pedal.

7. Reinstall all removed parts in reverse order of removal.

8. Confirm normal floor console shifter operation.

 

REQUIRED PART:

Model Part Name Part Number Qty.
Sedona (YP) Shift Lock Lever & Holder Set 46735 A900XQQK 1
Sorento (UMa) 46735 C5100QQK 1

 


2016 MY SEDONA & 2016 MY SORENTO VEHICLES – ATM SHIFT LEVER ASSEMBLY
SAFETY RECALL CAMPAIGN (SC246)
Q & A
October 3, 2022

Q1. What type of campaign is Kia conducting?

A1. Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to address a condition involving the Automatic Transmission (ATM) Shift Lever

 

Q2. What vehicles are affected by the recall?

A2. Certain 2016 MY Sedona vehicles manufactured from April 27, 2015 to June 27, 2015, and
Certain 2016 MY Sorento vehicles manufactured from April 27, 2015 to July 9, 2015.

 

Q3. How many customer vehicles are affected by this recall?

A3. Approximately 28,065 vehicles (Sedona: 7,263, Sorento: 20,802)

 

Q4. What is the concern with the ATM Shift Lever?

A4. The automatic transmission shift lever assembly contains a shift lock lever and holder. Some shift lock holder components may have been produced out of specification by the supplier. As a result, the shift lock lever may not return to the locked position and the shift lever can be moved out of the “Park” position and into any gear position without pressing the brake pedal, regardless of whether the ignition is on or off. If the transmission gear shifter is moved out of the “Park” position without pressing the brake pedal and the parking brake is not used, a vehicle rollaway can occur thereby increasing the risk of crash and injury.

 

Q5. Can you describe the recall campaign and fix?

A5. Dealers will inspect the automatic transmission shift lever assembly and, if necessary, will replace the shift lock lever and holder

 

Q6. How will owners of the affected vehicles be notified?

A6. Kia will send a letter notifying owners of the affected vehicles by first class mail beginning on October 7, 2022.

 

Q7. What should vehicle owners do when they receive the notification?

A7. Upon receipt of the letter, owners are to contact their authorized Kia dealer to arrange to have the recall performed on their vehicle. Owners are also advised to always fully engage the parking brake when the vehicle is parked, as recommended in the Owner’s Manual.

 

Q8. Where were these vehicles produced?

A8. The affected Sorento vehicles were produced at a Kia assembly plant in the U.S., and the affected Sedona vehicles were produced at a Kia assembly plant in Korea.

 

Q9. Will this cost vehicle owners any money?

A9. No. Kia will perform the recall repair at no cost to the customer.

 

Q10. What about customers who may have already paid to have this situation corrected?

A10. If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia via the Owners section (Contact Kia) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to Kia for review and consideration at the following address:
Kia Customer Care Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542

 

A11. Are there any restrictions on an owner’s eligibility?

A11. No.

 

Q12. If a customer has an immediate question, where can they get further information?

A12. The customer can contact their local authorized Kia dealership or call Kia’s Customer Care Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).

 


2016MY Sedona and Sorento
Automatic Transmission Shift Lever Assembly
Basis of Safety Defect Determination 573.6(c)(6)

 

September 29, 2021

Kia America Consumer Affairs department receives customer complaint involving a 2016 Kia Sedona alleging a rollaway incident (subject vehicle) after child moved transmission gear shifter from Park position with engine off. Consumer Affairs escalates case for further handling.

 

October 18, 2021

Kia North America (Kia NA) Safety Office identifies Vehicle Owner Questionnaire (VOQ) involving the subject vehicle.

 

October 25, 2021 – November 1, 2021

Kia NA Safety Office receives NHTSA pre-investigative request for information (PIR) regarding the subject vehicle. Kia NA Safety Office advises NHTSA that it plans to inspect the subject vehicle.

 

December 1, 2021

Kia NA Safety Office engineer inspects subject vehicle and identifies gear shifter could be shifted into any gear position with ignition off and brake pedal not depressed. Shift lock lever found to be stuck in the unlocked position.

 

December 8, 2021

Kia NA Safety Office presents subject vehicle inspection results to NHTSA during December monthly meeting and advises of plan to replace automatic transmission shift lever assembly and collect part for further investigation (incident part).

 

January 12, 2022

Kia NA Safety Office updates NHTSA during January monthly meeting of subject vehicle incident part collection status. Customer refuses Kia’s repair/repurchase proposals and as a result, Kia is unable to collect incident part.

 

January 13, 2022— March 23, 2022

Kia NA Safety Office continues efforts to collect subject vehicle incident part, ultimately collects part from customer and ships incident part to the supplier for their evaluation.

 

April 7, 2022—July 26, 2022

Supplier receives incident part from Kia NA Safety Office and conducts evaluation. Kia Corporation (Kia HQ) and supplier work together to conduct further durability, environmental testing and analysis to evaluate the issue, determine cause and identify potential scope.

 

July 27, 2022

Kia HQ provides incident part analysis results to Kia NA Safety Office and identifies shift lock lever holder does not meet dimension specification causing the lever holder to be stuck in the unlocked position. Kia HQ also identifies 2016MY Sorento is equipped with same shift lock lever holder as the 2016MY Sedona.

 

July 28, 2022—July 30, 2022

Kia NA Safety Office escalates issue to SEL and conducts field data analysis regarding ability to move gear shifter out of park without depressing the brake pedal. Kia NA Safety Office identifies 5 warranty claims (10/12/15—6/14/19); 2 techline cases (11/4/15—11/18/15) and 2 customer complaints involving a crash with no injury (3/13/18—9/29/21) for 2016MY Sedona. Two (2) warranty claims (5/23/16—4/3/19) and 2 techline cases (3/10/16— 5/26/16) for 2016MY Sorento.

 

August 1, 2022

Kia HQ works with supplier to confirm potential vehicle scope and advises Kia NA Safety Office.

 

August 3, 2022

Kia NA decides to recall certain 2016MY Sedona and Sorento vehicles. No fatalities, injuries or fires.

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
KIA SEDONA 2016
KIA SORENTO 2016

 


11 Associated Documents

2016MY Sedona and Sorento Automatic Transmission Shift Lever Assembly Chronology

RMISC-22V612-1127.pdf 85.061KB

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Defect Notice 573 Report

RCLRPT-22V612-5624.PDF 214.146KB

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Recall Acknowledgement

RCAK-22V612-3859.pdf 645.005KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V612-5532.pdf 110.416KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V612-9053.pdf 86.569KB

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2016 MY SEDONA & 2016 MY SORENTO VEHICLES – ATM SHIFT LEVER ASSEMBLY SAFETY RECALL CAMPAIGN (SC246) Q & A October 3, 2022

RMISC-22V612-3771.pdf 115.719KB

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Remedy Instructions and TSB

RCRIT-22V612-3348.pdf 530.387KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V612-8619.pdf 242.964KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V612-6509.pdf 242.912KB

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Recall Quarterly Report #1, 2022-4

RCLQRT-22V612-0601.PDF 211.154KB

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Recall Quarterly Report #2, 2023-1

RCLQRT-22V612-7180.PDF 211.259KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V612&docType=RCL

 


 

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SaleBestseller No. 8
OBD2 Scanner Code Reader AL600, ABS& SRS Scanner Diagnostic Tool with Active Test, TOPDON Scanner for Car with Oil/BMS/SAS Reset Service, Full OBD2 Functions Automotive Scan Tool, Lifetime Free Update
  • [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
  • 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
  • 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
  • [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
  • [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
Bestseller No. 9
MUCAR OBD2 Scanner Diagnostic Tool, Car Scanner with 6 Systems (ABS SRS ECM TCM BCM TPMS) and 7 Reset Services (Oil EPB SAS ETS TPMS ABS DF), Scan Tool for All Cars and Update Free Lifetime
  • 【Wifi Upgrade】- After you receive our products, for better product experience as well as car diagnositic, please connect to wifi/phone hotspot and accept or take the initiative to update APP operating system and car brand diagnostic software.
  • 【Professional 6 System Diagnosis】- This OBD2 scanner has the most commonly system: ABS, SRS, Transmission, Engine, BCM and TPMS, which offers solution to pinpoint troubles of your cars.
  • 【7 Most Useful Reset Services】- The car scanner can provides 7 hot maintenance reset: Oil EPB SAS ETS TPMS ABS DF. These powerful reset functions will make your car safer and more reliable.
  • 【5" Large HD Touchscreen】- This car diagnostic scanner is equipped with a 5" color HD touchscreen: Compared with other screens, the displayed data and charts will be clearer.
  • 【4 in 1 Live Data Display】- The car scanner tool shows live data of each control module by text or graphs, up to 4 parameters can be displayed at the same time. Test reports are easy to share and print.
SaleBestseller No. 10
BLCKTEC 430 Bluetooth OBD2 Scanner Diagnostic Tool - Car Code Reader for All Cars OBDII Compatible - Read & Clear Engine, ABS, SRS, Oil Light, & More - Subscription Free OBD App On iOS & Android
  • [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
  • [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
  • [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
  • [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
  • [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.

Last update on 2024-04-02 / Affiliate links / Images from Amazon Product Advertising API

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