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August 15, 2022 NHTSA CAMPAIGN NUMBER: 22V626000
Tow Hitch Harness Fire While Parked or Driving
A fire while parked or driving can increase the risk of injury.
NHTSA Campaign Number: 22V626
Manufacturer Kia
America, Inc.
Components TRAILER HITCHES
Potential Number of Units Affected 36,417
Summary
Kia America, Inc. (Kia) is recalling certain 2020-2022 Telluride vehicles potentially equipped with a Genuine Kia 4-pin tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will install a new fuse and a wiring harness extension. Dealers will also inspect and replace the tow hitch harness assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed April 12, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC247.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Kia has a Recall
SC247 (Rev 2, 04/11/2023)
TRAILER TOW HITCH HARNESS REPAIR AND FUSE/LABEL REPLACEMENT (SC247)
This bulletin provides information to inspect the tow hitch harness assembly and, based on the inspection, either repair the tow hitch harness assembly with a protective harness extension or replace the tow hitch harness assembly with a new one on certain 2020-2022MY Telluride (ON) vehicles produced from January 9, 2019 through August 12, 2022, equipped with a Genuine Kia 4-pin Tow Hitch harness accessory (Refer to page 8). In addition, this bulletin also provides information to replace the TRAILER 1 ‘30A’ fuse with a new ‘15A’ fuse if fuse has not been previously replaced. A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition OFF. Foreign materials and moisture contamination on the tow hitch harness module printed circuit board (PCB) may result in an electrical short circuit, increasing the risk of a tow hitch harness module fire. A fire increases the risk of injury. Follow the procedure outlined in this publication to inspect and, as necessary, repair or replace the tow hitch harness assembly and, if not previously done, install the lower amperage fuse and junction box cover label. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
Inspection Procedure: SC247E and SC247F
NOTICE
VINs under SC247E & SC247F ONLY Dealer Installed Option DIO vehicles require an inspection of the trailer tow hitch option on the vehicle.
Inspect the rear of the vehicle (SC247E&F).
Vehicle is not equipped with a tow hitch harness. No further action is required.
Vehicle is equipped with a ‘Genuine Kia’ 7-Pin tow hitch harness. No further action is required.
Vehicle is equipped with an aftermarket tow hitch harness, (4 or 7 Pin). No further action is required.
Vehicle is equipped with a ‘Genuine Kia’ 4-Pin tow hitch harness. If so, proceed to the ‘Repair Procedure’ on page 3.
Repair Procedure:
1. Open the hood and remove the engine room fuse block cover and set aside.
2a. Remove the ‘TRAILER’ 15A or 30A fuse from the area in the fuse block, if not already removed.
2b. Note: It may be necessary to use a set of pliers to remove a 15A fuse if previously installed under SC247A/B.
- If a 30A fuse was present, discard it.
- If a 15A fuse was previously installed, place it aside for now for later use.
3. Using a digital multimeter (DMM), turn the selection knob and set it to Milliamps (mA).
(When using SC197 multimeter) PN: DT-830D
IMPORTANT
This test procedure must be performed with the ignition ‘OFF’. (DO NOT ‘START’ the engine at any time during the test procedure.
4. Using the two (2) SST Multimeter jumper leads, carefully contact the two (2) exposed pin contacts on the ‘TRAILER’ fuse location as shown.
5. Upon touching the two (2) fuse insert pin contacts, the DMM will display between 0 and 20mA and then start to decrease towards 0mA as the circuit goes back to sleep.
Measure the Multimeter value/reading for at least 5-6 seconds.
- If the DMM displays 13mA or less, proceed to repair the trailer hitch harness ‘extension’. Continue to step 6.
- If the DMM displays 13mA or more, then replace the trailer hitch harness ‘assembly’ by referring to:
“Service Materials → Accessory Information → Body (Interior and Exterior) → 2020 – Telluride (ON) Tow Hitch Harness (S9F67 AC001) Isheet” on KGIS and then skip to step 16.
6. Raise the vehicle on a lift to gain access to the trailer hitch harness at the rear of the vehicle.
7a. Cut the one (1) or two (2) cable ties securing the trailer hitch harness to the vehicle.
7b. Loosen the four (4) trailer hitch harness bracket retaining bolts.
8a. Detach the 4-pin trailer hitch harness from the trailer hitch and allow to hang down freely.
8b. Align the ‘new’ 4-pin trailer hitch harness extension against the existing 4-pin trailer harness on the vehicle.
9a. Mark the existing 4-pin trailer harness and carefully, cut the existing harness’s outer corrugate/insulation tubing on the vehicle.
9b. Using wire cutters, cut-off the end of the existing trailer harness from the vehicle.
10. Strip 12mm (0.5” in.) off each of the four (4) wires and then twist the loose wire strands together.
11. Take the new 4-pin wire harness extension, match the corresponding colors and crimp each of the four (4) wires butt-connectors to the vehicle harness.
Note: Crimp each butt-connector individually and gently pull on each wire after crimping to ensure it is secured.
12. Using a heat gun, direct hot air to the butt-connectors to allow them to shrink tight for a water-proof seal.
13. Slide the loose corrugated/insulation tubing from the new wire harness extension over the repair area (butt-connectors) and align the markings.
14. Using electrical tape, wrap the loose wire harness corrugated/insulation tubing around both corrugated/insulation tube ends.
15. Reinstall the trailer hitch 4-pin connector to the tow hitch on the vehicle in the reverse order of removal.
Note: Be sure to secure the harness to the same location of the previously removed cable ties from step 7a. (Refer to iSheet)
- If a 15A fuse was previously removed, re-install the 15A fuse (X).
- If a 30A fuse was removed, replaced with a ‘new’ 15A fuse (X).
IMPORTANT
Ensure to replace the TRAILER 1 ‘30A’ fuse with the new ‘15A’ fuse.
17. Adhere the new ‘15A’ label (X) to the bottom of the junction fuse box cover, where shown.
18. Reinstall the junction box cover and close the hood.
19. Perform the trailer lighting Function Check List below and confirm normal operation.
AFFECTED VEHICLE RANGE:
| Model | Production Date Range |
| Telluride (ON) | January 9, 2019 to August 12, 2022 |
REQUIRED TOOL:
| Tool Name | Part Number | Comments |
| Multimeter
DT-830D* | SC197Meter | Only one (1) multimeter set was auto shipped to each dealer by MPA, P/N: KQ589 4C100QQK.
Additional warrantable concerns will be handled by Snap-On Business Solutions*. |
| SC197Leads | ||
| 4-Pin Trailer Light
Wire Circuit Tester** | N/A | Locally Sourced |
*Call Snap-on Business Solutions at (888) 542-1011 for lead replacements or defective meter. ** Dealers will receive a one-time reimbursement for the purchase of a 4-Pin Trailer Light Wire Circuit Tester. A credit of $10.00 will be issued in the Dealer statement.
REQUIRED PART:
| Part Name | Part Number | Qty. |
| 15A Fuse & Label Kit | 18790 04930QQK | 1 |
| 4-Pin Trailer Tow Hitch Extension Harness | S9F67 AC900QQK | 1 |
| 4-Pin Trailer Tow Hitch Harness Assembly | S9F67 AC400 | 1 |
2020-2022 MY TELLURIDE VEHICLES – TOW HITCH HARNESS
SAFETY RECALL CAMPAIGN (SC247)
Q & A – INTERIM NOTICE
October 10, 2022
Q1. What type of campaign is Kia conducting?
A1. Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to address a condition involving the 4-pin tow hitch harness accessory.
Q2. What vehicles are affected by the recall?
A2. Certain 2020-2022 MY Telluride vehicles manufactured from January 9, 2019 to August 12, 2022.
Q3. How many customer vehicles are affected by this recall?
A3. Approximately 36,417 vehicles
(27,744 units of 2020MY Telluride vehicles equipped with a 4-pin tow hitch harness as PIO: 27,744 and 8,673 units of 2020-2022 MY Telluride vehicles equipped with a 4-pin tow hitch harness as DIO, according to part sales records)
Q4. What is the concern with the Tow Hitch Harness?
A4. A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition off. Foreign material and moisture contamination on the tow hitch harness module printed circuit board (PCB) may result in an electrical short circuit, thereby increasing the risk of a tow hitch harness module fire. The origin of PCB contamination is currently unknown but is under investigation. A fire increases the risk of injury.
Q5. Can you describe the recall campaign and fix?
A5. Kia dealers will install a new fuse with a different capacity, as an initial remedy, to mitigate fire risk. When the final remedy becomes available, Kia will send a follow-up notice to dealers and customers. The new fuse installation and the final remedy will be performed free of charge at no cost to the customer.
Q6. How will owners of the affected vehicles be notified?
A6. Kia will send an interim notice of this recall to owners of the affected 2020-2022 MY Telluride vehicles that may be equipped with a Genuine Kia 4-pin tow hitch harness installed as optional equipment. The purpose of this letter is to keep owners informed of Kia’s recall implementation plan. Kia will send a follow-up notice when the final remedy becomes available.
Q7. What should vehicle owners do when they receive the notification?
A7. Upon receipt of the letter, owners are to verify whether or not their vehicle is equipped with a tow hitch harness and, if it is, which type (7-pin or 4-pin) it is equipped with in order to determine the eligibility of this recall. Eligible vehicle owners are instructed to bring their vehicles to an authorized Kia Dealer to have the initial repair performed on their vehicles free of charge at no cost to them. Customers are advised to park their vehicles outdoors and away from other vehicles or structures until the new fuse is installed. Upon receipt of the follow up notice, owners are to contact their authorized Kia dealer to arrange to have to have the final recall repair performed.
Q8. Where were these vehicles produced?
A8. The affected Telluride vehicles were produced at a Kia assembly plant in the U.S.
Q9. Will this cost vehicle owners any money?
A9. No. Kia will perform the recall repair free of charge at no cost to the customer.
Q10. Are there any restrictions on an owner’s eligibility?
A10. Only 2020-2022 MY Telluride vehicles that have a Genuine Kia 4-pin tow hitch harness installed are eligible.
Q11. If a customer has an immediate question, where can they get further information?
A11. The customer can contact their local authorized Kia dealership or call Kia’s Customer Care Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).
2020-2022 MY TELLURIDE VEHICLES – TOW HITCH HARNESS
SAFETY RECALL CAMPAIGN (SC247)
Q & A – FOLLOW-UP NOTICE
April 10, 2023
Q1. What type of campaign is Kia conducting?
A1. Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to address a condition involving the 4-pin tow hitch harness accessory.
Q2. What vehicles are affected by the recall?
A2. Certain 2020-2022 MY Telluride vehicles manufactured from January 9, 2019 to August 12, 2022.
Q3. How many customer vehicles are affected by this recall?
A3. Approximately 36,417 vehicles
(27,744 units of 2020MY Telluride vehicles equipped with a 4-pin tow hitch harness as a port installed option PIO and 8,673 units of 2020-2022 MY Telluride vehicles equipped with a 4-pin tow hitch harness as a dealer installed option DIO, according to part sales records)
Q4. What is the concern with the Tow Hitch Harness?
A4. A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition off. Foreign material and moisture contamination on the tow hitch harness module printed circuit board (PCB) may result in an electrical short circuit, thereby increasing the risk of a tow hitch harness module fire. A fire increases the risk of injury.
Q5. Can you describe the recall campaign and fix?
A5. If the customer had the initial remedy completed (fuse replacement): Kia dealers will inspect and, if necessary, replace the tow hitch harness assembly. In addition, dealers will install a wiring harness extension to prevent moisture intrusion into the tow hitch module.
If the customer has not had the initial remedy completed: Kia dealers will inspect and, if necessary, replace the tow hitch harness assembly. In addition, Kia dealers will install a new fuse with a different capacity to address the fire risk while the vehicle is in operation or parked and also install a wiring harness extension to prevent moisture intrusion into the tow hitch module.
Q6. How will owners of the affected vehicles be notified?
A6. Kia will send a follow-up notice of this recall to owners of the affected 2020-2022 MY Telluride vehicles that may be equipped with a Genuine Kia 4-pin tow hitch harness installed as optional equipment beginning on April 12, 2023.
Q7. What should vehicle owners do when they receive the notification?
A7. Upon receipt of the letter, owners are to verify whether or not their vehicle is equipped with a tow hitch harness and, if it is, which type (7-pin or 4-pin) it is equipped with in order to determine the eligibility of this recall. Eligible vehicle owners are instructed to bring their vehicles to an authorized Kia Dealer to have the recall performed on their vehicles free of charge at no cost to them. Customers are advised to park their vehicles outdoors and away from other vehicles or structures until the recall is performed.
Q8. Where were these vehicles produced?
A8. The affected Telluride vehicles were produced at a Kia assembly plant in the U.S.
Q9. Will this cost vehicle owners any money?
A9. No. Kia will perform the recall repair free of charge at no cost to the customer.
Q10. Are there any restrictions on an owner’s eligibility?
A10. Only 2020-2022 MY Telluride vehicles that have a Genuine Kia 4-pin tow hitch harness installed are eligible.
Q11. If a customer has an immediate question, where can they get further information?
A11. The customer can contact their local authorized Kia dealership or call Kia’s Customer Care Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).
2020-2022MY Telluride
Tow Hitch Harness
Basis of Safety Defect Determination 573.6(c)(6)
October 18, 2021
Kia Canada (KCA) notifies Kia North America (Kia NA) Safety Office of fire incident in Canada potentially originating from area of trailer hitch harness in a 2020MY Telluride. Kia NA Safety Office begins to monitor field data.
October 19, 2021
Kia NA Safety Office places Telluride trailer harness on automatic warranty return part request.
November 22, 2021
Kia America Consumer Affairs department receives customer complaint in the U.S. alleging fire in the lefthand rear of the 2020MY Telluride (“incident vehicle”) after vehicle parked for one hour.
December 1, 2021
Kia NA Safety Office engineer inspects incident vehicle and identifies fire originating from trailer hitch module. Trailer hitch harness collected for further investigation. Automatic warranty return part request continues.
December 6, 2021— April 5, 2022
Kia NA Safety Office collects two (2) additional warranty returned parts. Visual examination of collected parts show localized melting at trailer hitch module.
April 8, 2022
Kia NA Safety Office escalates issue to SEL.
April 22-27, 2022
Kia NA Safety Office contacts and meets with supplier to review findings, collected parts, data and to provide incident vehicle part for supplier’s analysis.
May 6, 2022
Supplier provides Kia NA Safety Office its analysis of parts collected independently from Canadian market. Supplier identifies findings are inconclusive.
May 11, 2022
Kia NA Safety Office presents issue to NHTSA during May monthly meeting and advises that it will continue to investigate.
June 3, 2022Supplier provides Kia NA Safety Office with its detailed evaluation of parts collected from the U.S. and Canadian markets. X-rays of U.S. collected part indicates origin of thermal damage near an unused portion of PCB. X-rays of Canadian collected part indicates electrical activity near power and ground terminals.
June 8, 2022
Kia NA Safety Office presents supplier investigation results to NHTSA during June monthly meeting and that Kia’s investigation of cause continues.
June 22—July 21, 2022
Kia NA Safety Office retains third-party engineering firm and ships incident vehicle part, exemplar parts, and warranty returned parts to engineering firm for investigation. Kia NA Safety Office advises NHTSA during July monthly meeting of retention of a third-party engineering firm to further investigate and determine root cause.
June 24—July 29, 2022
Kia’s third-party engineering firm conducts various scans, x-rays and fault recreation analyses and provides preliminary investigation results of three (3) parts showing two separate fire propagation patterns. Parts with each propagation pattern are identified to contain contamination on the printed circuit boards (PCBs) indicated by elevated Chloride concentrations. Fire propagation patterns are duplicated with two (2) sample PCBs.
August 1—August 4, 2022
Kia NA Safety Office and Kia’s third-party engineering firm meet with supplier to discuss findings. Kia’s third-party engineering firm provides additional details regarding incident vehicle part and identifies Chloride and Tin in the presence of moisture can, over time, result in a resistive fault which can lead to fire but that the source of contamination is unknown.
August 8, 2022
Kia NA decides to recall certain 2020-2022MY Telluride vehicles equipped with the Kia Genuine 4-pin tow hitch harness accessory. Six (6) fires (5 of 6 “fires” involve localized melting only) involving the 2020MY Telluride. Although there are no fires involving the 2021-2022MY Telluride vehicles, Kia is also including certain 2021-2022MY Telluride vehicles as a precautionary measure since the 4-pin tow hitch harness could have been installed in these vehicles as a dealer installed option. No fatalities, injuries or crashes.
3 Affected Products
Vehicle
19 Associated Documents
2020-2022MY Telluride Tow Hitch Harness Chronology
RMISC-22V626-6531.pdf 90.233KB
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Defect Notice 573 Report
RCLRPT-22V626-4406.PDF 214.19KB
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Recall Acknowledgement
RCAK-22V626-5277.pdf 645.865KB
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Recall 573 Report – 9/29/22
RCLRPT-22V626-8636.PDF 214.844KB
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Recall 573 Report
RCLRPT-22V626-8456.PDF 214.844KB
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Manufacturer Notices(to Dealers,etc)
RCMN-22V626-3692.pdf 112.577KB
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Manufacturer Notices(to Dealers,etc)
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2020-2022 MY TELLURIDE VEHICLES – TOW HITCH HARNESS SAFETY RECALL CAMPAIGN (SC247) Q & A – INTERIM NOTICE October 10, 2022
RMISC-22V626-7113.pdf 133.051KB
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Remedy Instructions and TSB
RCRIT-22V626-1607.pdf 654.745KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V626-3826.pdf 180.283KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V626-8883.pdf 278.706KB
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Recall 573 Report – February 15, 2023
RCLRPT-22V626-9236.PDF 214.955KB
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2020-2022 MY TELLURIDE VEHICLES – TOW HITCH HARNESS SAFETY RECALL CAMPAIGN (SC247) Q & A – FOLLOW-UP NOTICE April 10, 2023
RMISC-22V626-4864.pdf 153.91KB
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Manufacturer Notices(to Dealers,etc)
RCMN-22V626-3930.pdf 135.455KB
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Manufacturer Notices(to Dealers,etc)
RCMN-22V626-4187.pdf 111.825KB
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Remedy Instructions and TSB
RCRIT-22V626-5773.pdf 1533.39KB
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Remedy Instructions and TSB
RCRIT-22V626-3229.pdf 1573.835KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-22V626-6018.PDF 242.686KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-22V626-3102.PDF 327.227KB
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- EASY TO INSTALL. This hitch offers a custom, factory fit on select model years of the Kia Telluride
SEOCONTENT-START
Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V626) This notice applies to your vehicle: (Insert VIN) INTERIM NOTICE October 11, 2022 Dear Kia Telluride Vehicle Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020–2022 MY Telluride vehicles equipped with a Genuine Kia 4-pin tow hitch harness accessory. The defect can cause a fire, increasing the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles. This is an interim notice as we work on identifying the cause and developing a final remedy. In the meantime, Kia has developed an initial remedy to mitigate fire risk. We will send you another letter when a final remedy is available. The purpose of this letter is to keep you informed of Kia’s recall implementation plan. PLEASE SEE THE “WHAT SHOULD YOU DO IN THE INTERIM” SECTION BELOW. What Is The Problem? A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition off. Debris and moisture contamination on the tow hitch harness module printed circuit board (PCB) may cause an electrical short circuit, increasing the risk of a fire. A fire increases the risk of injury. Kia Will Install A New Fuse. This Initial Remedy Will Be Performed Free of Charge At No Cost To You. If your vehicle is equipped with a Genuine Kia 4-Pin Tow Hitch Harness, Kia will install a new fuse with a different capacity, as an initial remedy, to mitigate fire risk. When the final remedy becomes available, Kia will send you a follow-up notice. The new fuse installation and the final remedy will be performed free of charge at no cost to you. What Should You Do In The Interim? • Please see the images below to verify the type of harness that may be installed on your vehicle: NO HITCH INSTALLED 7-PIN TOW HITCH HARNESS 4-PIN TOW HITCH HARNESS NO FURTHER ACTION REQUIRED (ROUNDED SELF CLOSING LID) NO FURTHER ACTION REQUIRED (OVAL CAP, NOT SELF CLOSING) AFFECTED BY THIS RECALL! CONTACT KIA DEALER o NO HITCH INSTALLED: If your vehicle is NOT equipped with a tow hitch harness accessory, no further action is required. o 7-PIN TOW HITCH HARNESS: If your vehicle is equipped with a 7-pin tow hitch harness accessory, no further action is required. o 4-PIN TOW HITCH HARNESS: If your vehicle is equipped with a Genuine Kia 4-pin tow hitch harness, in the interest of the safety of your passengers, as well as your own safety, contact your authorized Kia dealer to SC247 schedule a service appointment to have the new fuse installed in your vehicle. Also, park your vehicle outdoors and away from other vehicles or structures until you have the new fuse installed. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Kia Customer Care Center phone number listed below. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Customer Care Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.
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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V626) This notice applies to your vehicle: (Insert VIN) INTERIM NOTICE October 14, 2022 Dear Kia Telluride Vehicle Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020 MY Telluride vehicles equipped with a Genuine Kia 4-pin tow hitch harness accessory. The defect can cause a fire, increasing the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles. This is an interim notice as we work on identifying the cause and developing a final remedy. In the meantime, Kia has developed an initial remedy to mitigate fire risk. We will send you another letter when a final remedy is available. The purpose of this letter is to keep you informed of Kia’s recall implementation plan. PLEASE SEE THE “WHAT SHOULD YOU DO IN THE INTERIM” SECTION BELOW. What Is The Problem? A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition off. Debris and moisture contamination on the tow hitch harness module printed circuit board (PCB) may cause an electrical short circuit, increasing the risk of a fire. A fire increases the risk of injury. Kia Will Install A New Fuse. This Initial Remedy Will Be Performed Free of Charge At No Cost To You. Kia will install a new fuse with a different capacity, as an initial remedy, to mitigate fire risk. When the final remedy becomes available, Kia will send you a follow-up notice. The new fuse installation and the final remedy will be performed free of charge at no cost to you. What Should You Do In The Interim? • In the interest of the safety of your passengers, as well as your own safety, contact your authorized Kia dealer to schedule a service appointment to have the new fuse installed in your vehicle. • Park your vehicle outdoors and away from other vehicles or structures until you have the new fuse installed. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC247 Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Kia Customer Care Center phone number listed below. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Customer Care Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.
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A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP Safety Recall Campaign NUMBER SC247 (Rev 2, 04/11/2023) MODEL 2020-2022MY Telluride (ON) DATE October 2022 SAFETY RECALL CAMPAIGN TRAILER TOW HITCH HARNESS REPAIR AND FUSE/LABEL REPLACEMENT (SC247) This bulletin provides information to inspect the tow hitch harness assembly and, based on the inspection, either repair the tow hitch harness assembly with a protective harness extension or replace the tow hitch harness assembly with a new one on certain 2020-2022MY Telluride (ON) vehicles produced from January 9, 2019 through August 12, 2022, equipped with a Genuine Kia 4-pin Tow Hitch harness accessory (Refer to page 8). In addition, this bulletin also provides information to replace the TRAILER 1 ‘30A’ fuse with a new ‘15A’ fuse if fuse has not been previously replaced. A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition OFF. Foreign materials and moisture contamination on the tow hitch harness module printed circuit board (PCB) may result in an electrical short circuit, increasing the risk of a tow hitch harness module fire. A fire increases the risk of injury. Follow the procedure outlined in this publication to inspect and, as necessary, repair or replace the tow hitch harness assembly and, if not previously done, install the lower amperage fuse and junction box cover label. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer. 🗎 There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin. 🗎 This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. 🗎 E Page 2 of 10 SUBJETCTR: AILER TOW HITCH HARNESS REPAIR AND FUSE/LABEL REPLACEMENT (SC247) Inspection Procedure: SC247E and SC247F 🗎 NOTICE VINs under SC247E & SC247F ONLY – Dealer Installed Option (DIO) vehicles require an inspection of the trailer tow hitch option on the vehicle. Inspect the rear of the vehicle (SC247E&F). • Vehicle is not equipped with a tow hitch harness. No further action is required. Claim as: (SC247B Completed) A5211RR9 (SC247B Open) A5211R12 • Vehicle is equipped with a ‘Genuine Kia’ 7-Pin tow hitch harness. No further action is required. • Vehicle is equipped with an aftermarket tow hitch harness, (4 or 7 Pin). No further action is required. (SC247B Completed) A5211RR9 (SC247B Open) A5211R12 • Vehicle is equipped with a ‘Genuine Kia’ 4-Pin tow hitch harness. If so, proceed to the ‘Repair Procedure’ on page 3. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC247 (Rev 2) Telluride (ON) October 2022 Page 3 of 10 SUBJETCTR: AILER TOW HITCH HARNESS REPAIR AND FUSE/LABEL REPLACEMENT (SC247) Repair Procedure: 1. 2a. 2b. Open the hood and remove the engine room fuse block cover and set aside. Remove the ‘TRAILER’ 15A or 30A fuse from the area in the fuse block, if not already removed. Note: It may be necessary to use a set of pliers to remove a 15A fuse if previously installed under SC247A/B. • If a 30A fuse was present, discard it. • If a 15A fuse was previously installed, place it aside for now for later use. 3. Using a digital multimeter (DMM), turn the selection knob and set it to Milliamps (mA). (When using SC197 multimeter) PN: DT-830D Reading Milliamps: Select 200m setting (Milliamps) Meter Setting 20mA 200mA 10A Displayed Value X DO NOT USE 0-200 DO NOT USE X 🛈 IMPORTANT This test procedure must be performed with the ignition ‘OFF’. (DO NOT ‘START’ the engine at any time during the test procedure. 4. Using the two (2) SST Multimeter jumper leads, carefully contact the two (2) exposed pin contacts on the ‘TRAILER’ fuse location as shown. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC247 (Rev 2) Telluride (ON) October 2022 Page 4 of 10 SUBJETCTR: AILER TOW HITCH HARNESS REPAIR AND FUSE/LABEL REPLACEMENT (SC247) 5. Upon touching the two (2) fuse insert pin contacts, the DMM will display between 0 and 20mA and then start to decrease towards 0mA as the circuit goes back to sleep. Measure the Multimeter value/reading for at least 5-6 seconds. • If the DMM displays 13mA or less, proceed to repair the trailer hitch harness ‘extension’. Continue to step 6. • If the DMM displays 13mA or more, then replace the trailer hitch harness ‘assembly’ by referring to: “Service Materials → Accessory Information → Body (Interior and Exterior) → 2020 – Telluride (ON) Tow Hitch Harness (S9F67 AC001) Isheet” on KGIS and then skip to step 16. 6. Raise the vehicle on a lift to gain access to the trailer hitch harness at the rear of the vehicle. 7a. 7b. Cut the one (1) or two (2) cable ties securing the trailer hitch harness to the vehicle. Loosen the four (4) trailer hitch harness bracket retaining bolts. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC247 (Rev 2) Telluride (ON) October 2022 Page 5 of 10 SUBJETCTR: AILER TOW HITCH HARNESS REPAIR AND FUSE/LABEL REPLACEMENT (SC247) 8a. 8b. Detach the 4-pin trailer hitch harness from the trailer hitch and allow to hang down freely. Align the ‘new’ 4-pin trailer hitch harness extension against the existing 4-pin trailer harness on the vehicle. 9a. 9b. Mark the existing 4-pin trailer harness and carefully, cut the existing harness’s outer corrugate/insulation tubing on the vehicle. Using wire cutters, cut-off the end of the existing trailer harness from the vehicle. 10. Strip 12mm (0.5” in.) off each of the four (4) wires and then twist the loose wire strands together. 11. Take the new 4-pin wire harness extension, match the corresponding colors and crimp each of the four (4) wires butt-connectors to the vehicle harness. Note: Crimp each butt-connector individually and gently pull on each wire after crimping to ensure it is secured. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC247 (Rev 2) Telluride (ON) October 2022 Page 6 of 10 SUBJETCTR: AILER TOW HITCH HARNESS REPAIR AND FUSE/LABEL REPLACEMENT (SC247) 12. Using a heat gun, direct hot air to the butt- connectors to allow them to shrink tight for a water-proof seal. 13. Slide the loose corrugated/insulation tubing from the new wire harness extension over the repair area (butt-connectors) and align the markings. 14. Using electrical tape, wrap the loose wire harness corrugated/insulation tubing around both corrugated/insulation tube ends. 15. Reinstall the trailer hitch 4-pin connector to the tow hitch on the vehicle in the reverse order of removal. Note: Be sure to secure the harness to the same location of the previously removed cable ties from step 7a. (Refer to iSheet) 16. 30A FUSE → 15A FUSE (X) X • If a 15A fuse was previously removed, re-install the 15A fuse (X). • If a 30A fuse was removed, replaced with a ‘new’ 15A fuse (X). 🛈 IMPORTANT Ensure to replace the TRAILER 1 ‘30A’ fuse with the new ‘15A’ fuse. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC247 (Rev 2) Telluride (ON) October 2022 Page 7 of 10 SUBJETCTR: AILER TOW HITCH HARNESS REPAIR AND FUSE/LABEL REPLACEMENT (SC247) 17. Adhere the new ‘15A’ label (X) to the bottom of the junction fuse box cover, where shown. X 18. Reinstall the junction box cover and close the hood. 19. Perform the trailer lighting Function Check List below and confirm normal operation. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC247 (Rev 2) Telluride (ON) October 2022 Page 8 of 10 SUBJETCTR: AILER TOW HITCH HARNESS REPAIR AND FUSE/LABEL REPLACEMENT (SC247) GENUINE KIA 4-PIN HARNESS CLAIM GUIDELINES 🛈 IMPORTANT SC247 A/B will remain active with an ‘effective to’ date of 4/10/2023 to complete/close campaign. VINs that have had the repair performed on or prior to this date, will still be able to submit their claims. Claims on or after 4/11/2023 are required to be completed by performing SC247 C/D/E/F. Installation Type PIO DIO Not Installed PIO SC247A Completed PIO SC247A Open DIO SC247B Completed DIO SC247B Open Claim Type No Inspection Required / 100% Replacement Inspection + Fuse Replacement Inspection Only With 15A Fuse/Label + Harness Extension Repair With 15A Fuse/Label + Harness Replacement Install 15A Fuse/Label + Harness Extension Repair Install 15A Fuse/Label + Harness Replacement With 15A Fuse/Label + Harness Extension Repair With 15A Fuse/Label + Harness Replacement Not Kia Genuine 4-Pin Harness (Inspection Only) Install 15A Fuse/Label + Harness Extension Repair Install 15A Fuse/Label + Harness Replacement Not Kia Genuine 4-Pin Harness (Inspection Only) Campaign VINs SC247A SC247B SC247C SC247D SC247E SC247F AFFECTED VEHICLE RANGE: Model Production Date Range Telluride (ON) January 9, 2019 to August 12, 2022 REQUIRED TOOL: Tool Name Figure Part Number Comments Multimeter DT-830D* 4-Pin Trailer Light Wire Circuit Tester** SC197Meter SC197Leads N/A Only one (1) multimeter set was auto shipped to each dealer by MPA, P/N: KQ589 4C100QQK. Additional warrantable concerns will be handled by Snap-On Business Solutions*. Locally Sourced *Call Snap-on Business Solutions at (888) 542-1011 for lead replacements or defective meter. ** Dealers will receive a one-time reimbursement for the purchase of a 4-Pin Trailer Light Wire Circuit Tester. A credit of $10.00 will be issued in the Dealer statement. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC247 (Rev 2) Telluride (ON) October 2022 Page 9 of 10 SUBJETCTR: AILER TOW HITCH HARNESS REPAIR AND FUSE/LABEL REPLACEMENT (SC247) REQUIRED PART: Part Name Part Number Figure Qty. 15A Fuse & Label Kit 4-Pin Trailer Tow Hitch Extension Harness 4-Pin Trailer Tow Hitch Harness Assembly 18790 04930QQK S9F67 AC900QQK S9F67 AC400 1 1 N/A 1 WARRANTY INFORMATION: SC247C & SC247D (PIO) N Code: N99 C Code: C99 Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. R S9F67 AC000 R S9F67 AC000 (SC247C) With 15A Fuse/Label + Harness Extension Repair (PIO Equipped) 0 (SC247C) With 15A Fuse/Label + Harness Replacement (PIO Equipped) (SC247D) Install 15A Fuse/Label + Harness Extension Repair (PIO Equipped) 0 (SC247D) Install 15A Fuse/Label + Harness Replacement (PIO Equipped) A5211RR3 A5211RR4 A5211RR5 A5211RR6 0.8 M/H 0.6 M/H 0.8 M/H 0.6 M/H S9F67 AC900QQK 1 S9F67 AC400 1 18790 04930QQK 1 S9F67 AC900QQK 18790 04930QQK 1 S9F67 AC400 Note: Refer to Warranty Bulletin 2022-38 for claim submission procedures. Continued on page 10. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC247 (Rev 2) Telluride (ON) October 2022 ETCT: Page 10 of 10 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC247 (Rev 2) Telluride (ON) October 2022 SUBJ WARRANTY INFORMATION: SC247E & SC247F (DIO) N Code: N99 C Code: C99 Note: Refer to Warranty Bulletin 2022-38 for claim submission procedures. Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. S9F67 AC000 0 (SC247E) With 15A Fuse/Label + Harness Extension Repair (DIO Equipped) A5211RR7 0.8 M/H S9F67 AC900QQK 1 (SC247E) With 15A Fuse/Label + Harness Replacement (DIO Equipped) A5211RR8 0.6 M/H S9F67 AC400 1 (SC247E) Tow Hitch Harness Inspection Only (DIO Not Equipped) A5211RR9 0.1 M/H N/A 0 S9F67 AC000 0 (SC247F) Install 15A Fuse/Label + Harness Extension Repair (DIO Equipped) A5211R10 0.8 M/H 18790 04930QQK 1 S9F67 AC900QQK (SC247F) Install 15A Fuse/Label + Harness Replacement A5211R11 0.6 M/H 18790 04930QQK 1 400 (SC247F) Tow Hitch Harness Inspection Only (DIO Not Equipped) A5211R12 0.1 M/H N/A 0 VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SC247 when accessing the WebDCS system. 🗎 E
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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V626) This notice applies to your vehicle: (Insert VIN) FOLLOW-UP NOTICE April 12, 2023 Dear Kia Telluride Vehicle Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020 MY Telluride vehicles equipped with a Genuine Kia 4-pin tow hitch harness accessory. The defect can cause a fire, increasing the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles. The final remedy is now available for your vehicle. If you did not have the initial remedy performed, it will be performed at the same time as the final remedy. What Is The Problem? A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition off. Debris and moisture contamination on the tow hitch harness module printed circuit board (PCB) may cause an electrical short circuit, increasing the risk of a fire. A fire increases the risk of injury. Kia Will Inspect And, If Necessary, Replace the Tow-Hitch Harness Assembly. In Addition, Kia Will Install A New Fuse (If Not Previously Done) and Wiring Harness Extension Free of Charge At No Cost To You. If you had the initial remedy completed: Kia dealers will inspect and, if necessary, replace the tow hitch harness assembly. In addition, dealers will install a wiring harness extension to prevent moisture intrusion into the tow hitch module. This recall will be performed free of charge at no cost to you. The estimated time required to perform this recall will be approximately one (1) to two (2) hours. We recommend scheduling a service appointment to minimize your inconvenience. If you have not had the initial remedy completed: Kia dealers will inspect and, if necessary, replace the tow hitch harness assembly. In addition, Kia dealers will install a new fuse with a different capacity to address the fire risk while the vehicle is in operation or parked and also install a wiring harness extension to prevent moisture intrusion into the tow hitch module. This recall will be performed free of charge at no cost to you. The estimated time required to perform this recall will be approximately one (1) to two (2) hours. We recommend scheduling a service appointment to minimize your inconvenience. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, contact your authorized Kia dealer to arrange for the recall to be performed on your vehicle. • Park your vehicle outdoors and away from other vehicles or structures until you can have the recall performed. SC247CD • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Kia Customer Care Center phone number listed below. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Customer Care Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM 2020-2022 MY TELLURIDE VEHICLES – TOW HITCH HARNESS SAFETY RECALL CAMPAIGN (SC247) If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Kia Customer Care Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $
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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V626) This notice applies to your vehicle: (Insert VIN) FOLLOW-UP NOTICE April 12, 2023 Dear Kia Telluride Vehicle Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020–2022 MY Telluride vehicles equipped with a Genuine Kia 4-pin tow hitch harness accessory. The defect can cause a fire, increasing the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles. The final remedy is now available for those vehicles equipped with a Genuine Kia 4-pin tow hitch harness accessory. PLEASE SEE THE “WHAT SHOULD YOU DO?” SECTION BELOW. What Is The Problem? A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition off. Debris and moisture contamination on the tow hitch harness module printed circuit board (PCB) may cause an electrical short circuit, increasing the risk of a fire. A fire increases the risk of injury. Kia Will Inspect And, If Necessary, Replace the Tow-Hitch Harness Assembly. In Addition, Kia Will Install A New Fuse (If Not Previously Done) and Wiring Harness Extension Free of Charge At No Cost To You. If your vehicle is equipped with a Genuine Kia 4-Pin Tow Hitch Harness and you had the initial remedy completed: Kia dealers will inspect and, if necessary, replace the tow hitch harness assembly. In addition, dealers will install a wiring harness extension to prevent moisture intrusion into the tow hitch module. This recall will be performed free of charge at no cost to you. The estimated time required to perform this recall will be approximately one (1) to two (2) hours. We recommend scheduling a service appointment to minimize your inconvenience. If your vehicle is equipped with a Genuine Kia 4-Pin Tow Hitch Harness and you have not had the initial remedy completed: Kia dealers will inspect and, if necessary, replace the tow hitch harness assembly. In addition, Kia dealers will install a new fuse with a different capacity to address the fire risk while the vehicle is in operation or parked and also install a wiring harness extension to prevent moisture intrusion into the tow hitch module. This recall will be performed free of charge at no cost to you. The estimated time required to perform this recall will be approximately one (1) to two (2) hours. We recommend scheduling a service appointment to minimize your inconvenience. What Should You Do? • Please see the images below to verify the type of harness that may be installed on your vehicle, if any: NO HITCH INSTALLED 7-PIN TOW HITCH HARNESS 4-PIN TOW HITCH HARNESS NO FURTHER ACTION REQUIRED (ROUNDED SELF CLOSING LID) NO FURTHER ACTION REQUIRED (OVAL CAP, NOT SELF CLOSING) AFFECTED BY THIS RECALL! CONTACT KIA DEALER o NO HITCH INSTALLED: If your vehicle is NOT equipped with a tow hitch harness accessory, no further action is required. o 7-PIN TOW HITCH HARNESS: If your vehicle is equipped with a 7-pin tow hitch harness accessory, no further action is required. o 4-PIN TOW HITCH HARNESS: If your vehicle is equipped with a Genuine Kia 4-pin tow hitch harness, in the interest of the safety of your passengers, as well as your own safety, contact your authorized Kia dealer to schedule a service appointment to have the recall performed on your vehicle. Also, park your vehicle outdoors and away from other vehicles or structures until you have the recall performed. SC247EF • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Kia Customer Care Center phone number listed below. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Customer Care Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM 2020-2022 MY TELLURIDE VEHICLES – TOW HITCH HARNESS SAFETY RECALL CAMPAIGN (SC247) If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Kia Customer Care Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $
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SC247 October 10, 2022 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS This is an interim notice as we work on identifying the cause and developing a final remedy. In the meantime, Kia has developed an initial remedy to mitigate fire risk. The purpose of this communication is to keep you informed of Kia‘s recall implementation plan. Kia will send you another notice when a final remedy is available. Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2020-2022 model year Telluride vehicles manufactured from January 9, 2019 to August 12, 2022 equipped with a Genuine Kia 4-pin tow hitch harness accessory supplied by Mobis Parts America. A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition off. Foreign material and moisture contamination on the tow hitch harness module printed circuit board (PCB) may result in an electrical short circuit, thereby increasing the risk of a tow hitch harness module fire. The origin of PCB contamination is currently unknown but is under investigation. A fire increases the risk of injury. Kia will notify certain 2020-2022MY Telluride owners regardless of whether their vehicle was equipped with 4-pin or 7-pin tow hitch harness as a port installed option (PIO) in effort to capture those vehicles that may have had a 4-pin trailer tow harness installed as a dealer installed option (DIO). Kia dealers will install a new fuse with a different capacity, as an initial remedy, to mitigate fire risk. When the final remedy becomes available, Kia will send a follow-up notice to dealers and customers. The new fuse installation and the final remedy will be performed free of charge at no cost to the customer. Kia dealers have been advised not to sell the 4-pin tow hitch harnesses and to return any unsold harnesses to Kia America. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the interim owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail interim notices to the affected vehicle owners beginning on October 11, 2022. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department Enclosures INTERIM NOTICE
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SC247CDEF April 10, 2023 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS THIS IS A FOLLOW-UP NOTICE TO ADVISE THAT THE FINAL REMEDY IS NOW AVAILABLE Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2020-2022 model year Telluride vehicles manufactured from January 9, 2019 to August 12, 2022 equipped with a Genuine Kia 4-pin tow hitch harness accessory supplied by Mobis Parts America. A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition off. Foreign material and moisture contamination on the tow hitch harness module printed circuit board (PCB) may result in an electrical short circuit, thereby increasing the risk of a tow hitch harness module fire. A fire increases the risk of injury. Kia will notify certain 2020-2022MY Telluride owners regardless of whether their vehicle was equipped with a 4-pin or 7-pin tow hitch harness as a port installed option (PIO) in an effort to capture those vehicles that may have had a 4-pin trailer tow harness installed as a dealer installed option (DIO). • If the customer had the initial remedy completed (fuse replacement): Kia dealers will inspect and, if necessary, replace the tow hitch harness assembly. In addition, dealers will install a wiring harness extension to prevent moisture intrusion into the tow hitch module. • If the customer has not had the initial remedy completed: Kia dealers will inspect and, if necessary, replace the tow hitch harness assembly. In addition, Kia dealers will install a new fuse with a different capacity to address the fire risk while the vehicle is in operation or parked and also install a wiring harness extension to prevent moisture intrusion into the tow hitch module. REMINDER: Kia dealers have been advised not to sell the 4-pin tow hitch harnesses and to return any unsold harnesses to Kia America. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the follow-up owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail follow-up notices to the affected vehicle owners beginning on April 12, 2023. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department Enclosures FOLLOW-UP NOTICE
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SC247CDEF April 10, 2023 ATTENTION: ALL DEALER PRINCIPALS THIS IS A FOLLOW-UP NOTICE TO ADVISE THAT THE FINAL REMEDY IS NOW AVAILABLE Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2020-2022 model year Telluride vehicles manufactured from January 9, 2019 to August 12, 2022 equipped with a Genuine Kia 4-pin tow hitch harness accessory supplied by Mobis Parts America. A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition off. Foreign material and moisture contamination on the tow hitch harness module printed circuit board (PCB) may result in an electrical short circuit, thereby increasing the risk of a tow hitch harness module fire. A fire increases the risk of injury. Kia will notify certain 2020-2022MY Telluride owners regardless of whether their vehicle was equipped with a 4-pin or 7-pin tow hitch harness as a port installed option (PIO) in an effort to capture those vehicles that may have had a 4-pin trailer tow harness installed as a dealer installed option (DIO). • If the customer had the initial remedy completed (fuse replacement): Kia dealers will inspect and, if necessary, replace the tow hitch harness assembly. In addition, dealers will install a wiring harness extension to prevent moisture intrusion into the tow hitch module. • If the customer has not had the initial remedy completed: Kia dealers will inspect and, if necessary, replace the tow hitch harness assembly. In addition, Kia dealers will install a new fuse with a different capacity to address the fire risk while the vehicle is in operation or parked and also install a wiring harness extension to prevent moisture intrusion into the tow hitch module. REMINDER: Kia dealers have been advised not to sell the 4-pin tow hitch harnesses and to return any unsold harnesses to Kia America. Your Service Manager was sent a copy of the follow-up owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing follow-up notices to the affected vehicle owners beginning on April 12, 2023. What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures FOLLOW-UP NOTICE
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SC247 October 10, 2022 ATTENTION: ALL DEALER PRINCIPALS This is an interim notice as we work on identifying the cause and developing a final remedy. In the meantime, Kia has developed an initial remedy to mitigate fire risk. The purpose of this communication is to keep you informed of Kia‘s recall implementation plan. Kia will send you another notice when a final remedy is available. Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2020-2022 model year Telluride vehicles manufactured from January 9, 2019 to August 12, 2022 equipped with a Genuine Kia 4-pin tow hitch harness accessory supplied by Mobis Parts America. A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition off. Foreign material and moisture contamination on the tow hitch harness module printed circuit board (PCB) may result in an electrical short circuit, thereby increasing the risk of a tow hitch harness module fire. The origin of PCB contamination is currently unknown but is under investigation. A fire increases the risk of injury. Kia will notify certain 2020-2022MY Telluride owners regardless of whether their vehicle was equipped with 4-pin or 7-pin tow hitch harness as a port installed option (PIO) in effort to capture those vehicles that may have had a 4-pin trailer tow harness installed as a dealer installed option (DIO). Kia dealers will install a new fuse with a different capacity, as an initial remedy, to mitigate fire risk. When the final remedy becomes available, Kia will send a follow-up notice to dealers and customers. The new fuse installation and the final remedy will be performed free of charge at no cost to the customer. Kia dealers have been advised not to sell the 4-pin tow hitch harnesses and to return any unsold harnesses to Kia America. Your Service Manager was sent a copy of the interim owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing interim notices to the affected vehicle owners beginning on October 11, 2022. A follow-up notice will be mailed once the remedy is available. What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures INTERIM NOTICE
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-626 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia America, Inc. Submission Date : FEB 15, 2023 NHTSA Recall No. : 22V-626 Manufacturer Recall No. : SC247 Manufacturer Information : Manufacturer Name : Kia America, Inc. Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 36,417 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2022 Kia Telluride Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2020-2022 model year Telluride vehicles manufactured from January 9, 2019 to August 12, 2022 equipped with a Genuine Kia 4-pin tow hitch harness accessory supplied by Mobis Parts America. The recall population was determined by a review of vehicle production and part sales records. Kia installed the 4-pin tow hitch harness as a port-installed option (PIO) for the 2020MY Telluride. The 4-pin tow hitch harness was discontinued as a port-installed option at the end of the 2020MY Telluride production. Kia installed a 7-pin tow hitch harness as a PIO beginning with the 2021MY Telluride. A total of 27,744 model year 2020 Telluride vehicles are equipped with a port-installed 4-pin tow hitch harness. Based on parts sales data, a total of 8,673 4-pin tow hitch harnesses were sold to Kia dealers for potential installation as a dealer installed option (DIO). Although exact VINs are unknown, these DIOs could have been installed in a 2020-2022MY Telluride vehicle. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : JAN 09, 2019 – AUG 12, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-626 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition off. Foreign material and moisture contamination on the tow hitch harness module printed circuit board (PCB) may result in an electrical short circuit, thereby increasing the risk of a tow hitch harness module fire. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A fire increases the risk of injury Description of the Cause : [[ Moisture contamination on the tow hitch harness module printed circuit board (PCB) caused by water intrusion at the 4-pin connector of the tow hitch harness module. ]] Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : TOW HITCH HARNESS Component Description : TOW HITCH HARNESS (4-pin) Component Part Number : S9F67-AC000 Component Name 2 : TOW HITCH HARNESS Component Description : TOW-HITCH HARNESS (4-pin) Component Part Number : S9F67-AC001 Supplier Identification : Component Manufacturer Name : Mobis Parts America Address : 10550 Talbert Avenue Part 573 Safety Recall Report 22V-626 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Fountain Valley California 92708 Country : United States Chronology : See attached document titled “2020-2022MY Telluride Tow Hitch Harness Chronology” Description of Remedy : Description of Remedy Program : [[ All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will inspect the tow hitch harness assembly and replace if necessary. In addition, dealers will install a new fuse with a different capacity to address the fire risk while vehicle is in operation or parked and will install a wiring harness extension to prevent moisture intrusion into the tow hitch module. Customers are advised to park their vehicle outside and away from structures until the recall repair is conducted. ]] [ Kia will notify certain 2020-2022MY Telluride owners regardless of whether their vehicle was equipped with 4-pin or 7-pin tow hitch harness as a PIO in effort to capture those vehicles that may have had a 4-pin trailer tow harness installed as a dealer installed option. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. ] Kia dealers have been advised not to sell the 4-pin tow hitch harness and to return any unsold harnesses to Kia America. How Remedy Component Differs from Recalled Component : [[ The final remedy component has a different capacity fuse and a wiring harness extension. ]] Identify How/When Recall Condition was Corrected in Production : The 4-pin tow hitch harness was discontinued as a port-installed option (PIO) beginning with the 2021MY Telluride. Beginning with the 2021MY Telluride, only the 7-pin tow hitch harness was installed as a PIO. Recall Schedule : Description of Recall Schedule : The dealer notification is scheduled to start and end on October 10, 2022 Part 573 Safety Recall Report 22V-626 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 and the owner notification is scheduled to begin and end on October 14, 2022. Planned Dealer Notification Date : OCT 10, 2022 – OCT 10, 2022 Planned Owner Notification Date : OCT 14, 2022 – OCT 14, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-626 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia America, Inc. Submission Date : SEP 29, 2022 NHTSA Recall No. : 22V-626 Manufacturer Recall No. : SC247 Manufacturer Information : Manufacturer Name : Kia America, Inc. Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 36,417 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2022 Kia Telluride Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2020-2022 model year Telluride vehicles manufactured from January 9, 2019 to August 12, 2022 equipped with a Genuine Kia 4-pin tow hitch harness accessory supplied by Mobis Parts America. The recall population was determined by a review of vehicle production and part sales records. Kia installed the 4-pin tow hitch harness as a port-installed option (PIO) for the 2020MY Telluride. The 4-pin tow hitch harness was discontinued as a port-installed option at the end of the 2020MY Telluride production. Kia installed a 7-pin tow hitch harness as a PIO beginning with the 2021MY Telluride. A total of 27,744 model year 2020 Telluride vehicles are equipped with a port-installed 4-pin tow hitch harness. Based on parts sales data, a total of 8,673 4-pin tow hitch harnesses were sold to Kia dealers for potential installation as a dealer installed option (DIO). Although exact VINs are unknown, these DIOs could have been installed in a 2020-2022MY Telluride vehicle. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : JAN 09, 2019 – AUG 12, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-626 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition off. Foreign material and moisture contamination on the tow hitch harness module printed circuit board (PCB) may result in an electrical short circuit, thereby increasing the risk of a tow hitch harness module fire. The origin of PCB contamination is currently unknown but is under investigation. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A fire increases the risk of injury Description of the Cause : Foreign material and moisture contamination on the tow hitch harness module printed circuit board (PCB). Kia is still investigating origin of PCB contamination. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : TOW HITCH HARNESS Component Description : TOW HITCH HARNESS (4-pin) Component Part Number : S9F67-AC000 Component Name 2 : TOW HITCH HARNESS Component Description : TOW-HITCH HARNESS (4-pin) Component Part Number : S9F67-AC001 Supplier Identification : Component Manufacturer Name : Mobis Parts America Address : 10550 Talbert Avenue Part 573 Safety Recall Report 22V-626 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Fountain Valley California 92708 Country : United States Chronology : See attached document titled “2020-2022MY Telluride Tow Hitch Harness Chronology” Description of Remedy : Description of Remedy Program : [ Final remedy is still under evaluation. However, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. As an initial remedy, dealers will install a new fuse with a different capacity to address the fire risk while vehicle is in operation or parked. Customers are advised to park their vehicle outside and away from structures until the recall repair is conducted. Kia will notify certain 2020-2022MY Telluride owners regardless of whether their vehicle was equipped with 4-pin or 7-pin tow hitch harness as a PIO in effort to capture those vehicles that may have had a 4-pin trailer tow harness installed as a dealer installed option. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. ] Kia dealers have been advised not to sell the 4-pin tow hitch harness and to return any unsold harnesses to Kia America. How Remedy Component Differs from Recalled Component : [ The initial remedy component has a different capacity fuse. ] Identify How/When Recall Condition was Corrected in Production : The 4-pin tow hitch harness was discontinued as a port-installed option (PIO) beginning with the 2021MY Telluride. Beginning with the 2021MY Telluride, only the 7-pin tow hitch harness was installed as a PIO. Recall Schedule : Description of Recall Schedule : The dealer notification is scheduled to start and end on October 10, 2022 and the owner notification is scheduled to begin and end on October 14, 2022. Part 573 Safety Recall Report 22V-626 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : OCT 10, 2022 – OCT 10, 2022 Planned Owner Notification Date : OCT 14, 2022 – OCT 14, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-626 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia America, Inc. Submission Date : AUG 15, 2022 NHTSA Recall No. : 22V-626 Manufacturer Recall No. : SC247 Manufacturer Information : Manufacturer Name : Kia America, Inc. Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 36,417 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2022 Kia Telluride Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2020-2022 model year Telluride vehicles manufactured from January 9, 2019 to August 12, 2022 equipped with a Genuine Kia 4-pin tow hitch harness accessory supplied by Mobis Parts America. The recall population was determined by a review of vehicle production and part sales records. Kia installed the 4-pin tow hitch harness as a port-installed option (PIO) for the 2020MY Telluride. The 4-pin tow hitch harness was discontinued as a port-installed option at the end of the 2020MY Telluride production. Kia installed a 7-pin tow hitch harness as a PIO beginning with the 2021MY Telluride. A total of 27,744 model year 2020 Telluride vehicles are equipped with a port-installed 4-pin tow hitch harness. Based on parts sales data, a total of 8,673 4-pin tow hitch harnesses were sold to Kia dealers for potential installation as a dealer installed option (DIO). Although exact VINs are unknown, these DIOs could have been installed in a 2020-2022MY Telluride vehicle. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : JAN 09, 2019 – AUG 12, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-626 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : A fire may occur in the area of the tow hitch harness module while driving or while the vehicle is parked with the ignition off. Foreign material and moisture contamination on the tow hitch harness module printed circuit board (PCB) may result in an electrical short circuit, thereby increasing the risk of a tow hitch harness module fire. The origin of PCB contamination is currently unknown but is under investigation. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A fire increases the risk of injury Description of the Cause : Foreign material and moisture contamination on the tow hitch harness module printed circuit board (PCB). Kia is still investigating origin of PCB contamination. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : TOW HITCH HARNESS Component Description : TOW HITCH HARNESS (4-pin) Component Part Number : S9F67-AC000 Component Name 2 : TOW HITCH HARNESS Component Description : TOW-HITCH HARNESS (4-pin) Component Part Number : S9F67-AC001 Supplier Identification : Component Manufacturer Name : Mobis Parts America Address : 10550 Talbert Avenue Part 573 Safety Recall Report 22V-626 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Fountain Valley California 92708 Country : United States Chronology : See attached document titled “2020-2022MY Telluride Tow Hitch Harness Chronology” Description of Remedy : Description of Remedy Program : Remedy is under evaluation. In the meantime, customers are advised to park their vehicle outside and away from structures until the recall repair is conducted. Once the remedy is available, Kia will notify certain 2020-2022MY Telluride owners regardless of whether their vehicle was equipped with 4- pin or 7-pin tow hitch harness as a PIO in effort to capture those vehicles that may have had a 4-pin trailer tow harness installed as a dealer installed option. Kia dealers have been advised not to sell the 4-pin tow hitch harness and to return any unsold harnesses to Kia America. How Remedy Component Differs from Recalled Component : TBD Identify How/When Recall Condition was Corrected in Production : The 4-pin tow hitch harness was discontinued as a port-installed option (PIO) beginning with the 2021MY Telluride. Beginning with the 2021MY Telluride, only the 7-pin tow hitch harness was installed as a PIO. Recall Schedule : Description of Recall Schedule : The dealer notification is scheduled to start and end on October 10, 2022 and the owner notification is scheduled to begin and end on October 14, 2022. Planned Dealer Notification Date : OCT 10, 2022 – OCT 10, 2022 Planned Owner Notification Date : OCT 14, 2022 – OCT 14, 2022 * NR – Not Reported
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