SC245 – Headliner Plate – 2012-2013 Kia Optima

SEOCONTENT-START

A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2012-2013MY Optima (QF) NUMBER DATE SC245 September 2022 SAFETY RECALL CAMPAIGN ADHESIVE TAPE APPLICATION ON HEADLINER PLATES (SC245) This bulletin provides information to further secure the headliner plates with adhesive tape on certain 2012-2013MY Optima (QF) vehicles produced at Kia Georgia from August 12, 2011 through September 27, 2013. The subject vehicles are equipped with headliner plates designed as part of the energy absorbing structure of the headliner. Under certain circumstances, the headliner plate(s) may detach from the headliner upon deployment of the side curtain airbag(s), increasing the risk of injury to an occupant. If the headliner plate(s) become detached upon deployment of the side curtain airbag(s), an occupant may be injured. Follow the procedure outlined in this publication to add the supplied adhesive tape in the specified locations. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. Location of Adhesive Tape Application on Headliner Plate SUBJECT: To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.  NOTICE There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.  NOTICE ADHESIVE TAPE APPLICATION ON HEADLINER PLATES (SC245) Page 2 of 5 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC245 Optima (QF) September 2022 SUBJECT: Repair Procedure: 1. Carefully remove the headliner clips (A). 2. Remove the front pillar trim (B) by referring to “Body (Interior and Exterior) → Interior → Interior Trim → Repair procedures (Front Pillar Trim)” in the applicable Shop Manual on KGIS. Note: Fasteners/Clip replacement: • Replace 85815 3S100 Clip/Tether. (May not be re-used) • Replace 82315 33020 Fastener (Only if broken or damaged).  •WWeear disposable latex gloves to ar disposable latex gloves to prevent soiling the headliner.prevent soiling the headliner.  •Be careful Be careful notnot to damage trim to damage trim panels or covers while panels or covers while removing/installingremoving/installing CAUTIONCAUTION Use a non Use a non–marring trim removal tool marring trim removal tool (such as Snap(such as Snap–onon®® Part Number PBN5 Part Number PBN5 or equivalent) to avoid damaging trim or equivalent) to avoid damaging trim pieces.pieces.   NOTICENOTICE B+ 82315 33020 85815 3S100 82315 33020 When the front pillar trim is pulled When the front pillar trim is pulled away from pillar, the away from pillar, the clipclip/tether may /tether may be cut be cut in the area shown so it may bein the area shown so it may be removeremovedd. . The remaiThe remaining ning clip in the clip in the trim trim can be twisted off once the trim can be twisted off once the trim is removedis removed frofrom the vehicle.m the vehicle. TECH TIPTECH TIP DO NOT REUSE Page 3 of 5 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC245 Optima (QF) September 2022 ADHESIVE TAPE SUBJECT: APPLICATION ON HEADLINER PLATES (SC245) 3. Refer to “Body (Interior and Exterior) → Interior → Roof Trim → Repair procedures” in the Shop Manual on KGIS to remove the following parts: E. Sunvisors (2) F. Sunvisor Retainers (2) G. Assistant Handles (2) Front 4. Partially detach the upper section of the door weather strip (H). 5a. 5b. Carefully and gently pull down the headliner from the (LH and RH) front door openings to expose the metal plates (I) in the front areas shown. Note: Insert a pair of 1.5” (40mm) thick foam blocks (J) to prevent damage to headliner and provide working space between the headliner and vehicle roof. E+ F+ G+ H+ I+ I+ J+ ADHESIVE TAPE APPLICATION ON HEADLINER PLATES (SC245) Page 4 of 5 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC245 Optima (QF) September 2022 SUBJECT: 6a. 6b. 7a. 7b. Using a ruler/measuring tape, measure the metal plate and add 1” inch to the front and rear of the metal plate and ¾” inch to both sides of the metal plate. Cut out a piece of the adhesive tape to cover the plate including excess area measured as noted above. The adhesive tape will exceed coverage over the metal plate shown. Adhere the tape over the plate and carefully apply pressure not to exceed the headliner from lowering below the foam pad thickness of 1.5” (40mm). Note: Ensure no excess adhesive tape is exposed from headliner edge area. 8. Reinstall all removed parts in the reverse order of removal. Note: Replace any broken clips that may have broken during removal. Use one hand to apply downward Use one hand to apply downward pressure and the other hand to push pressure and the other hand to push upward, against the applied pressure upward, against the applied pressure area.area. TECH TIPTECH TIP K+ Page 5 of 5 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC245 Optima (QF) September 2022 ADHESIVE TAPE SUBJECT: APPLICATION ON HEADLINER PLATES (SC245) AFFECTED VEHICLE RANGE: Model Production Date Range Optima (QF) August 12, 2011 to September 27, 2013 REQUIRED PART: *Only replace if damaged or broken. Part Name Part Number Figure Qty. Comments Industrial-grade Adhesive Tape 85365 4C200QQK 2 One per Side (LH & RH) Clip (Tether) 85815 3S100 2 Fastener 82315 33020* 4 1-4 fasteners (If needed) WARRANTY INFORMATION: N Code: N99 C Code: C99 Refer to Warranty Bulletin 2022-36 for claim submission procedures. Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. R 85310 4C00087 0 (SC245) Adhesive Tape Application on Headliner Plates 221A16R0 0.5 M/H 85365 4C200QQK 2 85815 3S100 2 82315 33020 Up to 4 VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SSCC245245 when accessing the WebDCS system.when accessing the WebDCS system.   NOTICENOTICE

**************************************************************************************************************

Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V560) This notice applies to your vehicle: (Insert VIN) September 26, 2022 Dear Kia Optima Vehicle Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2012-2013 MY Optima vehicles. The defect can result in headliner plate detachment, thereby increasing the risk of injury to an occupant. Our records indicate that you own or lease one of the potentially affected vehicles. What Is The Problem? Your vehicle is equipped with headliner plates designed as part of the energy absorbing structure of the headliner. The headliner plate(s) may detach from the headliner upon deployment of the side curtain airbag(s), increasing the risk of injury to an occupant. Kia Will Apply Adhesive Tape Over The Headliner Plates At No Cost To You. Dealers will add an industrial-grade adhesive tape over the left and right headliner plates to further secure the plates to the headliner. This recall will be performed at no cost to you. The estimated time required to perform the recall will be approximately one (1) hour. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be performed on your vehicle. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: SC245 Kia Customer Care Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Customer Care Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Customer Care Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM 2012-2013 MY OPTIMA VEHICLES – HEADLINER PLATES SAFETY RECALL CAMPAIGN (SC245) If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Kia Customer Care Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired  Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $

**************************************************************************************************************

SC245 September 22, 2022 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on all 2012-2013 MY Optima (QF) vehicles manufactured at Kia Georgia from August 12, 2011 through September 27, 2013. The subject vehicles are equipped with headliner plates designed as part of the energy absorbing structure of the headliner. Under certain circumstances, the headliner plate(s) may detach from the headliner upon deployment of the side curtain airbag(s), increasing the risk of injury to an occupant. Dealers will add an industrial-grade adhesive tape over the left and right headliner plates to further secure the plates to the headliner. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners beginning on September 26, 2022 What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures

**************************************************************************************************************

SC245 September 22, 2022 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on all 2012-2013 MY Optima (QF) vehicles manufactured at Kia Georgia from August 12, 2011 through September 27, 2013. The subject vehicles are equipped with headliner plates designed as part of the energy absorbing structure of the headliner. Under certain circumstances, the headliner plate(s) may detach from the headliner upon deployment of the side curtain airbag(s), increasing the risk of injury to an occupant. Dealers will add an industrial-grade adhesive tape over the left and right headliner plates to further secure the plates to the headliner. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail notices to the affected vehicle owners beginning on September 26, 2022. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department Enclosures

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-560 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia Motors America Submission Date : AUG 01, 2022 NHTSA Recall No. : 22V-560 Manufacturer Recall No. : SC245 Manufacturer Information : Manufacturer Name : Kia Motors America Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 257,998 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2012-2013 Kia Optima Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : All 2012-2013 model year Optima vehicles manufactured at Kia Georgia from August 12, 2011 through September 27, 2013. The recall population was determined by a review of vehicle production and supplier records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : AUG 12, 2011 – SEP 27, 2013 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with headliner plates designed as part of the energy absorbing structure of the headliner. Under certain circumstances, the headliner plate(s) may detach from the headliner upon deployment of the side curtain airbag(s), increasing the risk of injury to an occupant. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the headliner plate(s) become detached upon deployment of the side curtain airbag(s), an occupant may be injured. Part 573 Safety Recall Report 22V-560 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Cause : Potentially insufficient adhesive applied to the headliner plate(s) Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : HEADLINING ASSEMBLY Component Description : HEADLINER Component Part Number : 85310-4C000 Component Name 2 : HEADLINING ASSEMBLY Component Description : HEADLINER Component Part Number : 85410-4C000 Component Name 3 : HEADLINING ASSEMBLY Component Description : HEADLINER Component Part Number : 85410-4C001 Component Name 4 : HEADLINING ASSEMBLY Component Description : HEADLINER Component Part Number : 85410-4C500 Supplier Identification : Component Manufacturer Name : Daehan Solution Address : 791 Progress Parkway West Point Georgia 31833 Country : United States Part 573 Safety Recall Report 22V-560 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : See attached document titled “2012-2013MY Optima Headliner Plates Chronology” Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will add an industrial-grade adhesive tape over the left and right headliner plates to further secure the plates to the headliner. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. How Remedy Component Differs from Recalled Component : The headliner plates will have an industrial-grade adhesive tape applied to the plates to provide additional adhesion to the headliner. Identify How/When Recall Condition was Corrected in Production : The industrial adhesive tape was applied to the headliner plates at the start of the 2014MY Optima production at Kia Georgia. Recall Schedule : Description of Recall Schedule : The dealer mailing is scheduled to begin and end on September 22, 2022, and the owner mailing is scheduled to begin on September 26, 2022 and end of September 30, 2022. Planned Dealer Notification Date : SEP 22, 2022 – SEP 22, 2022 Planned Owner Notification Date : SEP 26, 2022 – SEP 30, 2022 * NR – Not Reported

SEOCONTENT-END