July 19, 2022 NHTSA CAMPAIGN NUMBER: 22V509000
Incorrect Spare Tire Size/FMVSS 110
Impaired anti-lock braking or traction control systems can increase the risk of a crash.
NHTSA Campaign Number: 22V509
Manufacturer Kia
Motors America
Components TIRES
Potential Number of Units Affected 8
Summary
Kia
Motors America (Kia
) is recalling certain 2022 Sorento and Telluride vehicles. The vehicles may be equipped with an incorrect spare tire which, when installed, can impair the anti-lock braking system (ABS) and the traction control system (TCS). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, “Tire Selection and Rims.”
Remedy
Dealers will inspect and replace the spare tire, as necessary, free of charge. Owner notification letters were mailed July 27, 2022. Owners may contact Kia
customer service at 1-800-333-4542. Kia
’s number for this recall is SC244.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Kia has a Recall
| GROUP | MODEL |
| Safety Recall Campaign | 2022MY
Sorento (MQ4a) Telluride (ON) |
| NUMBER | DATE |
| SC244 | July 2022 |
| SAFETY RECALL CAMPAIGN | |
| SUBJECT:
SPARE TIRE INSPECTION & REPLACEMENT (SC244) | |
This bulletin provides information to inspect and, if necessary, replace the spare tire on certain 2022MY Sorento (MQ4a) vehicles produced from March 28, 2022 through June 10, 2022 and certain Telluride (ON) vehicles produced from June 10, 2022 through June 13, 2022. The affected vehicles may have been equipped with an incorrect-size spare tire during assembly. An incorrect-size spare tire can adversely affect the antilock braking system (ABS) and/or traction control system (TCS), thereby increasing the risk of a crash. Follow the procedure outlined in this publication to inspect the spare tire and if necessary, replace it with the correct-size part. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. The correct spare tire sizes are as follows:
Sorento (MQ4a): 17” in. Spare Tire Size: T135/90D17
Telluride (ON): 18” in. Spare Tire Size: T155/90R18
NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
Inspection Procedure:
1. Locate the spare tire underneath the rear of the vehicle.
2. Confirm that the correct tire size is equipped on the vehicle.
- Sorento (MQ4a): T135/90D17
- Telluride (ON): T155/90R18
Note: Tire size should match the stated number on the door jamb label.
3. Is the vehicle equipped with the correct spare Affected Models – VIN List tire size applicable for that model?
- YES: It is the correct tire. No further action is needed.
- NO: It is the incorrect tire. Order the correct spare tire using the part number provided in the ‘Required Part’s table on page 3 and replace it.
Affected Models – VIN List
| Sorento (MQ4a) VINs | Telluride (ON) VINs |
| 5XYRGDLC6NG114182 | 5XYP6DHC6NG297392 |
| 5XYRHDLF7NG129636 | 5XYP3DHC1NG297972 |
| 5XYRLDLC2NG131444 | 5XYP6DHC8NG298138 |
| 5XYRG4LC3NG132025 | |
| 5XYRL4LC8NG131948 |
Replacement Procedure:
1. Using a ratchet and 3/8” socket, loosen the spare tire retaining bracket bolt (A) to remove the incorrect spare tire.
CAUTION
Use a hand tool to remove the bolt (A). Do not use an impact gun.
2. Install the correct spare tire for the applicable model.
AFFECTED VEHICLE RANGE:
| Model | Production Date Range |
| Sorento (MQ4a) | March 28, 2022 to June 10, 2022 |
| Telluride (ON) | June 10, 2022 to June 13, 2022 |
REQUIRED PART:
Dealer to order from PDC.
| Model | Part Name | Part Number | Qty. |
| Sorento (MQ4a) | Continental Tire | T135/90D17 | 1 |
| Telluride (ON) | Kumho Tire | T155/90R18 | |
| All | Valve Stem | N/A | 1 |
Dealer to order tire from Dealer Tire at: (866) 542-8473. Valve stem can be sourced locally.
SC244 – 2022 MY TELLURIDE AND 2022 MY SORENTO VEHICLES
INCORRECT SPARE TIRE
NONCOMPLIANCE SAFETY RECALL CAMPAIGN
Q & A
July 20, 2022
Q1. What type of campaign is Kia
conducting?
Kia
America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Noncompliance Safety Recall Campaign to inspect and, if necessary, replace the spare tire included in certain 2022 MY Telluride and certain 2022 MY Sorento vehicles.
Q2. What vehicles are affected by the recall?
Certain 2022 MY Telluride vehicles manufactured from June 10, 2022 through June 13, 2022.
Certain 2022 MY Sorento vehicles manufactured from March 28, 2022 through June 10, 2022.
Q3. How many customer vehicles are affected by this recall?
Approximately 8 vehicles.
Q4. What is the concern with the instrument cluster assembly?
An incorrect-size spare tire may have been included in the subject vehicles during production. As a result, the subject vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 110 “Tire Selection and Rims.” An incorrect-size spare tire can adversely affect the anti-lock braking system (ABS) and/or traction control system (TCS), thereby increasing the risk of a crash.
Q5. Can you describe the recall campaign and fix?
Kia
will inspect and, if necessary, replace the spare tire with a new one of the correct size.
Q6. How will owners of the affected vehicles be notified?
Kia
will send a letter notifying owners of the affected vehicles by first class mail beginning on July 27, 2022.
Q7. What should vehicle owners do when they receive the notification?
Upon receipt of the letter, owners are to contact their authorized Kia
dealer to arrange to have their vehicle repaired.
Q8. How was the issue discovered?
Through Kia
’s internal inspection process and review of vehicle production records.
Q9. Will this cost vehicle owners any money?
No. Kia
will perform the recall repair at no cost to the customer.
Q10. What about customers who may have already paid to have this situation corrected?
If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia
via the Owners section (Contact Kia
) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to Kia
for review and consideration at the following address:
Consumer Assistance Center Kia
America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Q11. Are there any restrictions on an owner’s eligibility?
No.
Q12. If a customer has an immediate question, where can they get further information? A12.
The customer can contact their local authorized Kia
dealership or call Kia
’s Consumer Assistance Center at 1-800333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).
2022MY Telluride and Sorento
Incorrect Spare Tire Installation
FMVSS 110 Noncompliance Basis of Safety Defect Determination 573.6(c)(6)
June 22, 2022
Kia
Georgia (KaGA) identifies incorrect spare tire on a 2022MY Telluride vehicle during its post-assembly vehicle inspection process.
June 23, 2022
KaGA begins plant vehicle stock inspection and internal investigation to identify vehicles that may have been equipped with an incorrect size spare tire.
June 28, 2022
KaGA notifies Kia
North America Product Quality (Kia
NA PQ) of the issue and identifies eight (8) vehicles, including three 2022MY Telluride and five 2022MY Sorento, have been shipped to U.S. Kia
dealers that may be equipped with an incorrect size spare tire.
Kia
NA PQ notifies Kia
NA Safety Office.
July 11, 2022
Kia
NA evaluates potential noncompliance with the Federal Motor Vehicle Safety Standards (FMVSS) and concludes the difference between the spare tire’s actual size and the spare tire size information on the tire placard violates Federal Motor Vehicle Safety Standard 110, §S4.3.
July 12, 2022
Kia
NA decides to conduct a FMVSS 110 noncompliance recall. No customer complaints, techline cases or warranty claims. No fatalities, injuries, crashes or fires.
2 Affected Products
Vehicles
13 Associated Documents
Chronology 2022MY Telluride and Sorento Incorrect Spare Tire FMVSS 110 Noncompliance
Non-Compliance Notice 573 Report
RCLRPT-22V509-7806.PDF 215.04KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V509-9479.pdf 110.291KB
SC244 – 2022 MY TELLURIDE AND 2022 MY SORENTO VEHICLES INCORRECT SPARE TIRE NONCOMPLIANCE SAFETY RECALL CAMPAIGN Q & A: July 20, 2022
RMISC-22V509-8208.pdf 115.375KB
Remedy Instructions and TSB
RCRIT-22V509-4182.pdf 318.903KB
Recall 573 Report – July 22, 2022
RCLRPT-22V509-7302.PDF 215.178KB
Recall Acknowledgement
RCAK-22V509-6927.pdf 651.257KB
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-22V509-1871.pdf 245.072KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V509-6997.pdf 245.194KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V509-7653.PDF 211.13KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V509-4588.PDF 211.231KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V509-3138.PDF 211.313KB
Latest Recalls Documents
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Carnival, 2021-2026 Kia
Sportagea, 2011-2026 Kia
Sorento, a spare tire kit specially designed for the model. An additional upgraded carrying case, designed to hold the spare tire. - Wheel Parameters: 18x4 Wheel Size; 5x4.5" (5x114.3mm) Bolt Pattern; 67.1mm Hub Bore.
- Perfect Adaptability: The spare tire wheel of 155/90R18 is compatible with the Hyundai and Kia
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Niro, 2014-2026 Kia
Soul, 2021-2026 Hyundai Sonata a spare tire kit specially designed for the model. An additional upgraded carrying case, designed to hold the spare tire. - Wheel Parameters: 18x4 Wheel Size; 5x4.5" (5x114.3mm) Bolt Pattern; 67.1mm Hub Bore.
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and Hyundai model, The diameter of the tire is 25.5". DOT Speed Rating of 104M. - High-quality tool set: Including 1x 2T Scissor jack; 1x Ratchet Wrench; 1x Lug Wrench; 2x socket(17/19mm 21/23mm). he all-inclusive kit fits perfectly in your trunk or garage, ready to tackle any emergency tire replacement job.
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Engineered specifically for Kia
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SEOCONTENT-START
A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2022MY Sorento (MQ4a) Telluride (ON) NUMBER DATE SC244 July 2022 SAFETY RECALL CAMPAIGN SPARE TIRE INSPECTION & REPLACEMENT (SC244) This bulletin provides information to inspect and, if necessary, replace the spare tire on certain 2022MY Sorento (MQ4a) vehicles produced from March 28, 2022 through June 10, 2022 and certain Telluride (ON) vehicles produced from June 10, 2022 through June 13, 2022. The affected vehicles may have been equipped with an incorrect-size spare tire during assembly. An incorrect-size spare tire can adversely affect the anti-lock braking system (ABS) and/or traction control system (TCS), thereby increasing the risk of a crash. Follow the procedure outlined in this publication to inspect the spare tire and if necessary, replace it with the correct-size part. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. The correct spare tire sizes are as follows: SUBJECT: There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin. To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer. NOTICE Telluride (ON): 18” in. Spare Tire Size: T155/90R18 Sorento (MQ4a): 17” in. Spare Tire Size: T135/90D17 SPARE TIRE INSPECTION & REPLACEMENT (SC244) Page 2 of 3 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC244 Sorento (MQ4a), Telluride (ON) July 2022 SUBJECT: Inspection Procedure: 1. 2. Locate the spare tire underneath the rear of the vehicle. Confirm that the correct tire size is equipped on the vehicle. • Sorento (MQ4a): T135/90D17 • Telluride (ON): T155/90R18 Note: Tire size should match the stated number on the door jamb label. 2. Is the vehicle equipped with the correct spare tire size applicable for that model? • YES: It is the correct tire. No further action is needed. • NO: It is the incorrect tire. Order the correct spare tire using the part number provided in the ‘Required Part’s table on page 3 and replace it. Affected Models – VIN List Sorento (MQ4a) VINs Telluride (ON) VINs 5XYRGDLC6NG114182 5XYP6DHC6NG297392 5XYRHDLF7NG129636 5XYP3DHC1NG297972 5XYRLDLC2NG131444 5XYP6DHC8NG298138 5XYRG4LC3NG132025 5XYRL4LC8NG131948 Replacement Procedure: 1. 2. Using a ratchet and 3/8” socket, loosen the spare tire retaining bracket bolt (A) to remove the incorrect spare tire. Install the correct spare tire for the applicable model. Sorento (MQ4a) Telluride (ON) Use a hand tool to remove the bolt Use a hand tool to remove the bolt (A). (A). Do notDo not use an impact gunuse an impact gun.. CAUTIONCAUTION A Page 3 of 3 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC244 Sorento (MQ4a), Telluride (ON) July 2022 SPARE TIRE SUBJECT: INSPECTION & REPLACEMENT (SC244) AFFECTED VEHICLE RANGE: Model Production Date Range Sorento (MQ4a) March 28, 2022 to June 10, 2022 Telluride (ON) June 10, 2022 to June 13, 2022 REQUIRED PART: Dealer to order from PDC. Dealer to order tire from Dealer Tire at: (866) 542-8473. Valve stem can be sourced locally. Model Part Name Part Number Qty. Sorento (MQ4a) Steel Wheel 52919 R5100 1 Telluride (ON) 52919 L0950 Model Part Name Part Number Qty. Sorento (MQ4a) Continental Tire T135/90D17 1 Telluride (ON) Kumho Tire T155/90R18 All Valve Stem N/A 1 WARRANTY INFORMATION: N Code: N99 C Code: C99 *Refer to Warranty Bulletin 2022-28 for claim submission procedures. Model Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. MQ4a R 52919 R5100 0 (SC244) Spare Tire Inspection 221A12I0 0.2 M/H N/A 0 ON 52919 L0950 MQ4a 52919 R5100 1 (SC244) Spare Tire Inspection + Spare Wheel & Tire Replacement* 221A12RO 0.5 M/H N/A 0 ON 52919 L0950 VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SSCC244244 when accessing the WebDCS system.when accessing the WebDCS system. NOTICENOTICE
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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V509) This notice applies to your vehicle: (Insert VIN) July 27, 2022 Dear Kia Sorento Vehicle Owner: Kia has identified a defect in your vehicle which relates to a noncompliance with a Federal Motor Vehicle Safety Standard (FMVSS). This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided certain 2022 MY Sorento vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 110, “Tire Selection and Rims.” An incorrect-size spare tire can impair the anti-lock braking system (ABS) and/or traction control system (TCS), thereby increasing the risk of a crash. Our records indicate that you own or lease one of the potentially affected vehicles. What Is The Problem? An incorrect-size spare tire may have been included in your vehicle during production. The spare tire included in your vehicle may not match the spare tire size printed on the placard affixed to the driver’s door pillar. Driving with an incorrect-size spare tire installed may impair your vehicle’s anti-lock braking system (ABS) and/or traction control system (TCS), thereby increasing the risk of a crash. Kia Will Inspect and, If Necessary, Replace The Spare Tire At No Cost To You. Dealers will inspect and, if necessary, replace the spare tire in your vehicle with a new one of the correct size. This recall will be performed at no cost to you. The estimated time required to perform the recall will be approximately one (1) hour. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be performed on your vehicle. • If your vehicle currently has its spare tire installed at one of the four road wheel positions, or if you encounter a flat tire before having the recall repair performed by your authorized Kia dealer, make sure to check the spare tire dimensions on the tire’s sidewall. If the dimensions do not match the dimensions in the placard affixed to the driver’s door pillar, do not use the spare tire. Instead, please contact Kia Roadside Assistance at kia.rsahelp.com or by phone at 800.333.4Kia (4542) to provide towing assistance. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC244 What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Consumer Assistance Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM SC244 – 2022 MY TELLURIDE AND 2022 MY SORENTO VEHICLES INCORRECT SPARE TIRE NONCOMPLIANCE SAFETY RECALL CAMPAIGN If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $
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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V509) This notice applies to your vehicle: (Insert VIN) July 27, 2022 Dear Kia Telluride Vehicle Owner: Kia has identified a defect in your vehicle which relates to a noncompliance with a Federal Motor Vehicle Safety Standard (FMVSS). This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided certain 2022 MY Telluride vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 110, “Tire Selection and Rims.” An incorrect-size spare tire can impair the anti-lock braking system (ABS) and/or traction control system (TCS), thereby increasing the risk of a crash. Our records indicate that you own or lease one of the potentially affected vehicles. What Is The Problem? An incorrect-size spare tire may have been included in your vehicle during production. The spare tire included in your vehicle may not match the spare tire size printed on the placard affixed to the driver’s door pillar. Driving with an incorrect-size spare tire installed may impair your vehicle’s anti-lock braking system (ABS) and/or traction control system (TCS), thereby increasing the risk of a crash. Kia Will Inspect and, If Necessary, Replace The Spare Tire At No Cost To You. Dealers will inspect and, if necessary, replace the spare tire in your vehicle with a new one of the correct size. This recall will be performed at no cost to you. The estimated time required to perform the recall will be approximately one (1) hour. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be performed on your vehicle. • If your vehicle currently has its spare tire installed at one of the four road wheel positions, or if you encounter a flat tire before having the recall repair performed by your authorized Kia dealer, make sure to check the spare tire dimensions on the tire’s sidewall. If the dimensions do not match the dimensions in the placard affixed to the driver’s door pillar, do not use the spare tire. Instead, please contact Kia Roadside Assistance at kia.rsahelp.com or by phone at 800.333.4Kia (4542) to provide towing assistance. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC244 What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Consumer Assistance Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM SC244 – 2022 MY TELLURIDE AND 2022 MY SORENTO VEHICLES INCORRECT SPARE TIRE NONCOMPLIANCE SAFETY RECALL CAMPAIGN If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $
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SC244 July 20, 2022 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Noncompliance Safety Recall Campaign on certain 2022 MY Telluride vehicles manufactured from June 10, 2022 through June 13, 2022 and certain 2022 MY Sorento vehicles manufactured from March 28, 2022 through June 10, 2022. An incorrect-size spare tire may have been included in the subject vehicles during production. As a result, the subject vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 110 “Tire Selection and Rims.” An incorrect-size spare tire can adversely affect the anti-lock braking system (ABS) and/or traction control system (TCS), thereby increasing the risk of a crash. Dealers will be instructed to inspect and, if necessary, replace the spare tire with a new one of the correct size. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners on July 27, 2022 What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this noncompliance safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures
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SC244 July 20, 2022 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Noncompliance Safety Recall Campaign on certain 2022 MY Telluride vehicles manufactured from June 10, 2022 through June 13, 2022 and certain 2022 MY Sorento vehicles manufactured from March 28, 2022 through June 10, 2022. An incorrect-size spare tire may have been included in the subject vehicles during production. As a result, the subject vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 110 “Tire Selection and Rims.” An incorrect-size spare tire can adversely affect the anti-lock braking system (ABS) and/or traction control system (TCS), thereby increasing the risk of a crash. Dealers will be instructed to inspect and, if necessary, replace the spare tire with a new one of the correct size. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail notices to the affected vehicle owners on July 27, 2022. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Noncompliance Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this noncompliance safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department Enclosures
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-509 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia Motors America Submission Date : JUL 19, 2022 NHTSA Recall No. : 22V-509 Manufacturer Recall No. : SC244 Manufacturer Information : Manufacturer Name : Kia Motors America Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 8 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Kia Sorento Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2022 model year Sorento vehicles manufactured from March 28, 2022 through June 10, 2022. (5 vehicles) The recall population was determined by a review of vehicle production and inspection records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : MAR 28, 2022 – JUN 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-509 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Kia Telluride Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2022 model year Telluride vehicles manufactured from June 10, 2022 through June 13, 2022. (3 vehicles) The recall population was determined by a review of vehicle production and inspection records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : JUN 10, 2022 – JUN 13, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (FMVSS) 110, §S4.3 requires, among other things, that each vehicle’s placard identify the tire size designation for the tires and spare tires. Some of the subject vehicles were manufactured with a spare tire of the incorrect size and thus the placard does not accurately indicate the spare tire size. As a result, the subject vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard 110, §S4.3. FMVSS 1 : 110 – Tire selection and rims FMVSS 2 : NR Description of the Safety Risk : An incorrect-size spare tire can adversely affect the anti-lock braking system (ABS) and or traction control system (TCS) thereby increasing the risk of a crash. Description of the Cause : Assembly worker installed the incorrect-sized spare tire at the production line. Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : WHEEL ASSY-TEMPORARY Component Description : Spare Tire (Telluride) Component Part Number : 52919-L0950 Part 573 Safety Recall Report 22V-509 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : WHEEL ASSY-TEMPORARY Component Description : Spare Tire (Sorento) Component Part Number : 52919-R5100 Supplier Identification : Component Manufacturer Name : Kia Georgia, Inc. Address : 7777 Kia Parkway West Point Georgia 31833 Country : United States Chronology : See attached document titled “Chronology_2022MY Telluride and Sorento Incorrect Spare Tire FMVSS 110 Noncompliance” Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will inspect and, if necessary, replace the temporary wheel assembly (spare tire) with a new one of the correct size. How Remedy Component Differs from Recalled Component : The new spare tire will be the correct size for the vehicle. Identify How/When Recall Condition was Corrected in Production : A new protocol at Kia Georgia assembly line was instituted on June 22, 2022, to ensure the correct vehicle spare tire is installed in the subject vehicles. Recall Schedule : Description of Recall Schedule : The Dealer Notification is scheduled to begin and end on July 20, 2022 and the Owner Notification is scheduled to begin and end on July 27, 2022. Planned Dealer Notification Date : JUL 20, 2022 – JUL 20, 2022 Planned Owner Notification Date : JUL 27, 2022 – JUL 27, 2022 Part 573 Safety Recall Report 22V-509 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-509 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia Motors America Submission Date : JUL 22, 2022 NHTSA Recall No. : 22V-509 Manufacturer Recall No. : SC244 Manufacturer Information : Manufacturer Name : Kia Motors America Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 8 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Kia Telluride Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2022 model year Telluride vehicles manufactured from June 10, 2022 through June 13, 2022. (3 vehicles) The recall population was determined by a review of vehicle production and inspection records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : JUN 10, 2022 – JUN 13, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-509 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Kia Sorento Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2022 model year Sorento vehicles manufactured from March 28, 2022 through June 10, 2022. (5 vehicles) The recall population was determined by a review of vehicle production and inspection records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : MAR 28, 2022 – JUN 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (FMVSS) 110, §S4.3 requires, among other things, that each vehicle’s placard identify the tire size designation for the tires and spare tires. Some of the subject vehicles were manufactured with a spare tire of the incorrect size and thus the placard does not accurately indicate the spare tire size. As a result, the subject vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard 110, §S4.3. FMVSS 1 : 110 – Tire selection and rims FMVSS 2 : NR Description of the Safety Risk : An incorrect-size spare tire can adversely affect the anti-lock braking system (ABS) and or traction control system (TCS) thereby increasing the risk of a crash. Description of the Cause : Assembly worker installed the incorrect-sized spare tire at the production line. Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : WHEEL ASSY-TEMPORARY Component Description : Spare Tire (Telluride) Component Part Number : 52919-L0950 Part 573 Safety Recall Report 22V-509 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : WHEEL ASSY-TEMPORARY Component Description : Spare Tire (Sorento) Component Part Number : 52919-R5100 Supplier Identification : Component Manufacturer Name : Kia Georgia, Inc. Address : 7777 Kia Parkway West Point Georgia 31833 Country : United States Chronology : See attached document titled “Chronology_2022MY Telluride and Sorento Incorrect Spare Tire FMVSS 110 Noncompliance” Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will inspect and, if necessary, replace the temporary wheel assembly (spare tire) with a new one of the correct size. [ Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. ] How Remedy Component Differs from Recalled Component : The new spare tire will be the correct size for the vehicle. Identify How/When Recall Condition was Corrected in Production : A new protocol at Kia Georgia assembly line was instituted on June 22, 2022, to ensure the correct vehicle spare tire is installed in the subject vehicles. Recall Schedule : Description of Recall Schedule : The Dealer Notification is scheduled to begin and end on July 20, 2022 and the Owner Notification is scheduled to begin and end on July 27, 2022. Part 573 Safety Recall Report 22V-509 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : JUL 20, 2022 – JUL 20, 2022 Planned Owner Notification Date : JUL 27, 2022 – JUL 27, 2022 * NR – Not Reported
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