SC237 – Blank Instrument Cluster LCD Screen – 2022 Kia Telluride

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A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL FMVSS Noncompliance Recall Campaign 2022MY Telluride (ON) NUMBER DATE SC237 July 2022 FMVSS NONCOMPLIANCE RECALL CAMPAIGN INSTRUMENT CLUSTER ASSEMBLY REPLACEMENT (SC237) This bulletin provides the procedure to replace the instrument cluster assembly on certain 2022MY Telluride (ON) vehicles equipped with the 3.5-inch Mono TFT LCD or Supervision 7-inch TFT LCD cluster, produced from September 9, 2021 through March 30, 2022. Due to an incorrect die applicator setting at the supplier, excess adhesive was applied to a circuit board within the instrument cluster. Excess adhesive may lead to a poor electrical connection and cause the LCD information display screen to go blank resulting in the driver’s inability to see the odometer. As a result, the subject vehicles fail to comply with the visibility requirements of Federal Motor Vehicle Safety Standard (FMVSS) 101, “Controls and Displays”. This condition does not affect the functionality of the vehicle’s underlying systems or dedicated telltale/warning lamps. Follow the procedure outlined in this publication to replace the instrument cluster. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. SUBJECT: To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.  NOTICE There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bull etin.  NOTICE INSTRUMENT CLUSTER ASSEMBLY REPLACEMENT (SC237) Page 2 of 3 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC237 Telluride (ON) July 2022 SUBJECT: Repair Procedure: 1. Note the original vehicle mileage (A) before removing the instrument cluster. 2. Replace the instrument cluster (B) by referring to “Body Electrical System → Indicators and Gauges → Instrument Cluster → Repair procedures” in the applicable Shop Manual on KGIS. 3. Reassemble all removed parts in reverse order of disassembly. 4. Confirm proper operation of the instrument cluster. Be sure to follow the CLU Variant Be sure to follow the CLU Variant Coding procedure in the Shop Coding procedure in the Shop Manual.Manual.   IMPORTANTIMPORTANT B A Use a non Use a non–marring trim removal tool marring trim removal tool (such as (such as SnapSnap–onon®® Part Number PBN5 Part Number PBN5 or equivalent) to avoid damaging trim or equivalent) to avoid damaging trim pieces.pieces.   NOTICENOTICE Page 3 of 3 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC237 Telluride (ON) July 2022 INSTRUMENT CLUSTER SUBJECT: ASSEMBLY REPLACEMENT (SC237) AFFECTED VEHICLE RANGE: Model Production Date Range Telluride (ON) September 9, 2021 to March 30, 2022 REQUIRED PART: *Note: Always check EPC for correct part using the vehicle’s VIN. Part Name Detail Part Number Figure Qty. 3.5” Conventional Cluster LED Headlights 94001 S9500QQK 1 Halogen Headlights 94001 S9510QQK Supervision Cluster – 94011 S9500QQK WARRANTY INFORMATION: N Code: N99 C Code: C99 Refer to Warranty Bulletin 2022-25 for claim submission procedures. Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. R 94001 S9500 0 (SC237) 3.5” Cluster Replacement (w/LED headlights) 220A07R0 0.6 M/H 94001 S9500QQK 1 94001 S9510 (SC237) 3.5” Cluster Replacement (w/Halogen headlights) 94001 S9510QQK 94011 S9500 (SC237) Supervision Cluster Replacement 94011 S9500QQK VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SSCC237237 when accessing the WebDCS system.when accessing the WebDCS system.   NOTICENOTICE

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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V344) This notice applies to your vehicle: (Insert VIN) July 15, 2022 Dear Kia Telluride Owner: Kia has identified a defect in your vehicle which relates to a noncompliance with a Federal Motor Vehicle Safety Standard (FMVSS). This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided certain 2022 MY Telluride vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 101, “Controls and Displays.” The LCD information display screen may go blank. A blank LCD information display results in the inability to see the odometer, which can increase the risk of a crash. Our records indicate that you own or lease one of the potentially affected vehicles. What Is the Problem? The vehicle’s instrument cluster contains an LCD screen which displays certain information. Excess adhesive was applied to a circuit board within the instrument cluster. Excess adhesive may cause the LCD information display screen to go blank. A blank LCD information display results in the inability to see the odometer, which can increase the risk of a crash. This condition does not affect the functionality of the vehicle’s underlying systems or warning lights. Kia Will Replace The Instrument Cluster Assembly At No Cost To You. Kia will replace the instrument cluster assembly with a new one. This recall will be performed at Kia’s expense at no cost to you. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall to be performed. The estimated time required will be approximately one (1) to two (2) hours, depending on your dealer’s schedule. We recommend that you contact your Kia dealer to schedule a service appointment by phone or online to minimize inconvenience. • If the LCD information display screen on your vehicle goes blank prior to completion of this safety recall, please contact your authorized Kia dealer to arrange a service appointment as soon as possible. Kia Roadside Assistance is available online at kia.rsahelp.com or by phone at 800.333.4Kia (4542) to provide towing assistance. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC237 What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Consumer Assistance Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM SC237 – 2022 MY TELLURIDE VEHICLES BLANK INSTRUMENT CLUSTER LCD SCREEN NONCOMPLIANCE SAFETY RECALL CAMPAIGN If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired  Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $

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SC237 July 11, 2022 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Noncompliance Safety Recall Campaign on certain 2022 MY Telluride vehicles manufactured from September 9, 2021 through March 30, 2022. The vehicle’s instrument cluster contains an LCD screen which displays certain information. Due to an incorrect die applicator setting at the supplier, excess adhesive was applied to a circuit board within the instrument cluster. Excess adhesive may lead to a poor electrical connection and cause the LCD information display screen to go blank resulting in the driver’s inability to see the odometer. As a result, the subject vehicles fail to comply with the visibility requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, “Controls and Displays.” This condition does not affect the functionality of the vehicle’s underlying systems or dedicated telltale/warning lamps. The subject condition may increase the risk of a crash. Kia will replace the instrument cluster assembly with a new one. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners on July 15, 2022 What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this noncompliance safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures

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SC237 July 11, 2022 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Noncompliance Safety Recall Campaign on certain 2022 MY Telluride vehicles manufactured from September 9, 2021 through March 30, 2022. The vehicle’s instrument cluster contains an LCD screen which displays certain information. Due to an incorrect die applicator setting at the supplier, excess adhesive was applied to a circuit board within the instrument cluster. Excess adhesive may lead to a poor electrical connection and cause the LCD information display screen to go blank resulting in the driver’s inability to see the odometer. As a result, the subject vehicles fail to comply with the visibility requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, “Control and Displays.” This condition does not affect the functionality of the vehicle’s underlying systems or dedicated telltale/warning lamps. The subject condition may increase the risk of a crash. Kia will replace the instrument cluster assembly with a new one. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail notices to the affected vehicle owners on July 15, 2022. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Noncompliance Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this noncompliance safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department Enclosures

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-344 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia Motors America Submission Date : MAY 17, 2022 NHTSA Recall No. : 22V-344 Manufacturer Recall No. : SC237 Manufacturer Information : Manufacturer Name : Kia Motors America Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 2,761 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Kia Telluride Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2022 model year Telluride vehicles manufactured from September 9, 2021 through March 14, 2022. The recall population was determined by a review of vehicle and supplier production records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : SEP 09, 2021 – MAR 14, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The vehicle’s instrument cluster contains an LCD screen which displays certain information. Due to an incorrect die applicator setting at the supplier, excess adhesive was applied to a circuit board within the instrument cluster. Excess adhesive may lead to a poor electrical connection and cause the LCD information display screen to go blank resulting in the driver’s inability to see the odometer. As a result, the subject vehicles fail to comply with the visibility requirements of Federal Motor Vehicle Safety Standard 101, §S5.1.2. This condition does not affect the functionality of the vehicle’s underlying systems or dedicated telltale/warning lamps. FMVSS 1 : 101 – Control and displays Part 573 Safety Recall Report 22V-344 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : The subject condition may increase the risk of a crash. Description of the Cause : Poor electrical connection due to excess adhesive to a circuit board within the instrument cluster. Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : Cluster Assy-Instrument Component Description : Instrument Cluster Assembly Component Part Number : 94001-S9500 Component Name 2 : Cluster Assy-Instrument Component Description : Instrument Cluster Assembly Component Part Number : 94001-S9510 Supplier Identification : Component Manufacturer Name : Hyundai Mobis Company (Jincheon Plant) Address : 95, Sayang 2-gil, Munbeak-myeon Jincheon-gun Chungcheongbuk-do Foreign States 27862 Country : Korea, Republic of Chronology : See attached document titled “2022MY Telluride Blank Instrument Cluster LCD Screen Chronology” Part 573 Safety Recall Report 22V-344 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will be instructed to replace the instrument cluster assembly with a new one. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. How Remedy Component Differs from Recalled Component : The circuit board in the instrument cluster assembly does not contain excess adhesive. Identify How/When Recall Condition was Corrected in Production : The supplier changed its adhesive application inspection process on 2/28/2022. Vehicles produced after 3/14/2022 were not equipped with an instrument cluster assembly produced before the supplier’s inspection process change was made. As a result, vehicles produced after 3/14/2022 do not contain the recall condition. Recall Schedule : Description of Recall Schedule : The Dealer Notification is scheduled to begin and end on July 11, 2022 and the Owner Notification is scheduled to begin and end on July 15, 2022. Planned Dealer Notification Date : JUL 11, 2022 – JUL 11, 2022 Planned Owner Notification Date : JUL 15, 2022 – JUL 15, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-344 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia Motors America Submission Date : JUN 29, 2022 NHTSA Recall No. : 22V-344 Manufacturer Recall No. : SC237 Manufacturer Information : Manufacturer Name : Kia Motors America Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 3,596 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Kia Telluride Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2022 model year Telluride vehicles manufactured from September 9, 2021 through March [30], 2022 [ 3,596 vehicles equipped with 3.5″ and 7″ LCD screen ]. The recall population was determined by a review of vehicle and supplier production records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : SEP 09, 2021 – MAR 30, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The vehicle’s instrument cluster contains an LCD screen which displays certain information. Due to an incorrect die applicator setting at the supplier, excess adhesive was applied to a circuit board within the instrument cluster. Excess adhesive may lead to a poor electrical connection and cause the LCD information display screen to go blank resulting in the driver’s inability to see the odometer. As a result, the subject vehicles fail to comply with the visibility requirements of Federal Motor Vehicle Safety Standard 101, §S5.1.2. This condition does not affect the functionality of the vehicle’s underlying systems or dedicated telltale/warning lamps. FMVSS 1 : 101 – Control and displays Part 573 Safety Recall Report 22V-344 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : The subject condition may increase the risk of a crash. Description of the Cause : Poor electrical connection due to excess adhesive to a circuit board within the instrument cluster. Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : Cluster Assy-Instrument Component Description : Instrument Cluster Assembly [ with 3.5″ LCD screen ] Component Part Number : 94001-S9500 Component Name 2 : Cluster Assy-Instrument Component Description : Instrument Cluster Assembly [ with 3.5″ LCD screen ] Component Part Number : 94001-S9510 Component Name 3 : [ Cluster Assy-Instrument ] Component Description : [ Instrument Cluster Assembly with 7″ LCD screen ] Component Part Number : [ 94011-S9500 ] Supplier Identification : Component Manufacturer Name : Hyundai Mobis Company (Jincheon Plant) Address : 95, Sayang 2-gil, Munbeak-myeon Jincheon-gun Chungcheongbuk-do Foreign States 27862 Country : Korea, Republic of Part 573 Safety Recall Report 22V-344 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : See attached document titled “2022MY Telluride Blank Instrument Cluster LCD Screen Chronology Amended” Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will be instructed to replace the instrument cluster assembly with a new one. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. How Remedy Component Differs from Recalled Component : The circuit board in the instrument cluster assembly does not contain excess adhesive. Identify How/When Recall Condition was Corrected in Production : The supplier changed its adhesive application inspection process on 2/28/2022. Vehicles produced after 3/[30]/2022 were not equipped with an instrument cluster assembly produced before the supplier’s inspection process change was made. As a result, vehicles produced after 3/ [30]/2022 do not contain the recall condition. Recall Schedule : Description of Recall Schedule : The Dealer Notification is scheduled to begin and end on July 11, 2022 and the Owner Notification is scheduled to begin and end on July 15, 2022. Planned Dealer Notification Date : JUL 11, 2022 – JUL 11, 2022 Planned Owner Notification Date : JUL 15, 2022 – JUL 15, 2022 * NR – Not Reported

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