SC237 – Blank Instrument Cluster LCD Screen – 2022 Kia Telluride

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May 17, 2022 NHTSA CAMPAIGN NUMBER: 22V344000

Blank Instrument Cluster Display Screen/FMVSS 101

A blank instrument cluster display screen will not show critical information, such as the odometer, which can increase the risk of a crash.

 

NHTSA Campaign Number: 22V344

Manufacturer Kia Motors America

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 2,761

 

Summary

Kia Motors America (Kia) is recalling certain 2022 Telluride vehicles. Excess adhesive in a circuit board within the instrument cluster may cause the instrument cluster display screen to be blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, “Control and Displays.”

 

Remedy

Dealers will replace the instrument cluster assembly, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC237.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Kia has a Recall

 


SC237
July 2022

INSTRUMENT CLUSTER ASSEMBLY REPLACEMENT (SC237)

This bulletin provides the procedure to replace the instrument cluster assembly on certain 2022MY Telluride (ON) vehicles equipped with the 3.5-inch Mono TFT LCD or Supervision 7-inch TFT LCD cluster, produced from September 9, 2021 through March 30, 2022. Due to an incorrect die applicator setting at the supplier, excess adhesive was applied to a circuit board within the instrument cluster. Excess adhesive may lead to a poor electrical connection and cause the LCD information display screen to go blank resulting in the driver’s inability to see the odometer. As a result, the subject vehicles fail to comply with the visibility requirements of Federal Motor Vehicle Safety Standard (FMVSS) 101, “Controls and Displays”. This condition does not affect the functionality of the vehicle’s underlying systems or dedicated telltale/warning lamps. Follow the procedure outlined in this publication to replace the instrument cluster. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.

NOTICE

There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.

 

Repair Procedure:

1. Note the original vehicle mileage (A) before removing the instrument cluster.

 

2. Replace the instrument cluster (B) by referring to “Body Electrical System → Indicators and Gauges → Instrument Cluster → Repair procedures” in the applicable Shop Manual on KGIS.

NOTICE

Use a non marring trim removal tool (such as Snap on ® Part Number PBN5 or equivalent) to avoid damaging trim pieces.

 

3. Reassemble all removed parts in reverse order of disassembly.

IMPORTANT

Be sure to follow the CLU Variant Coding procedure in the Shop Manual.

 

4. Confirm proper operation of the instrument cluster.

 

AFFECTED VEHICLE RANGE:

Model Production Date Range
Telluride (ON) September 9, 2021 to March 30, 2022

 

REQUIRED PART:

Part Name Detail Part Number Qty.
3.5” Conventional Cluster LED Headlights 94001 S9500QQK 1
Halogen Headlights 94001 S9510QQK
Supervision Cluster 94011 S9500QQK

*Note: Always check EPC for correct part using the vehicle’s VIN.

 


SC237 – 2022 MY TELLURIDE VEHICLES
BLANK INSTRUMENT CLUSTER LCD SCREEN
NONCOMPLIANCE SAFETY RECALL CAMPAIGN
Q & A
July 11, 2022

Q1. What type of campaign is Kia conducting?

A1. Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Noncompliance Safety Recall Campaign to replace the instrument cluster assembly on certain 2022 MY Telluride vehicles.

 

Q2. What vehicles are affected by the recall?

A2. Certain 2022 MY Telluride vehicles manufactured from September 9, 2021 through March 30, 2022.

 

Q3. How many customer vehicles are affected by this recall?

A3. Approximately 3,596 vehicles.

 

Q4. What is the concern with the instrument cluster assembly?

A4. The vehicle’s instrument cluster contains an LCD screen which displays certain information. Due to an incorrect die applicator setting at the supplier, excess adhesive was applied to a circuit board within the instrument cluster. Excess adhesive may lead to a poor electrical connection and cause the LCD information display screen to go blank resulting in the driver’s inability to see the odometer. As a result, the subject vehicles fail to comply with the visibility requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, “Control and Displays.” This condition does not affect the functionality of the vehicle’s underlying systems or dedicated telltale/warning lamps. The subject condition may increase the risk of a crash.

 

Q5. Can you describe the recall campaign and fix?

A5. Kia will replace the instrument cluster assembly with a new one.

 

Q6. How will owners of the affected vehicles be notified?

A6. Kia will send a letter notifying owners of the affected vehicles by first class mail beginning on July 15, 2022.

 

Q7. What should vehicle owners do when they receive the notification?

A7. Upon receipt of the letter, owners are to contact their authorized Kia dealer to arrange to have their vehicle repaired.

 

Q8. How was the issue discovered?

A8. Through the regular monitoring of field information.

 

Q9. Will this cost vehicle owners any money?

A9. No. Kia will perform the recall repair at no cost to the customer.

 

Q10. What about customers who may have already paid to have this situation corrected?

A10. If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia via the Owners section (Contact Kia) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to Kia for review and consideration at the following address:

Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542

 

A11. Are there any restrictions on an owner’s eligibility?

A11. No.

 

Q12. If a customer has an immediate question, where can they get further information?

A12. The customer can contact their local authorized Kia dealership or call Kia’s Consumer Assistance Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).

 


2022MY Telluride Blank Instrument Cluster LCD Screen
Basis of Safety Defect Determination 573.6(c)(6) [Amended]

 

November 17, 2021
Through normal monitoring of field data, Kia North America (Kia NA) Product Quality identifies two (2) Techline cases regarding blank instrument cluster LCD screen concern.

 

November 18-December 19, 2021
Kia NA Product Quality conducts preliminary review of potential causes but could not duplicate issue or identify cause. Kia NA Product Quality and Kia Georgia (Kia GA) begin to collect instrument cluster assemblies. Kia GA evaluates collected parts but is unable to duplicate concern.

 

December 20, 2021February 23, 2022
Kia GA seeks assistance from supplier and sends instrument cluster assemblies to supplier for further evaluation.  On February 21, 2022 supplier identifies condition may be related to an incorrect setting of the die adhesive applicator which could cause excess adhesive to be applied to the circuit board installed within the instrument cluster. Kia GA requests list of potentially affected parts from supplier to conduct additional analysis.

 

March 8, 2022
Supplier identifies suspect lot issue and provides Kia GA with serial numbers of potentially affected parts.

 

March 16, 2022-April 21, 2022
Kia GA conducts X-ray of warranty returned parts and evaluates whether its analysis is consistent with the excess adhesive condition described by supplier. Kia GA also reviews warranty claims and information from supplier to confirm suspected affected lot.

 

April 22, 2022
Kia GA notifies Kia NA Safety Office of instrument cluster information display issue.

 

May 9, 2022
Kia NA evaluates any potential noncompliance with the Federal Motor Vehicle Safety Standards (FMVSS) and on May 9, 2022 concludes the inability to see the odometer on the LCD screen results in the noncompliance with the visibility requirements of Federal Motor Vehicle Safety Standard 101, §S5.1.2.

 

May 10, 2022
Kia NA decides to conduct a noncompliance FMVSS 101 recall.  No fatalities, injuries, crashes or fires.

 

May 17, 2022
Kia NA submits noncompliance recall notice (Recall 22V344) to NHTSA for blank LCD concern involving the 2022MY Telluride equipped with 3.5″ LCD screens.

 

May 18-June 17, 2022
During the development of the recall remedy part for Recall 22V344, supplier identifies that instrument cluster assemblies equipped with the 7” screen may also contain excess adhesive on the circuit board. Kia GA works with supplier to evaluate issue and scope of potentially affected vehicles.

 

June 21, 2022
Kia GA notifies Kia NA Safety Office that certain 2022MY Telluride vehicles equipped with a 7” LCD screen potentially contain same blank LCD screen concern as previously recalled vehicles under 22V344.

 

June 24, 2022
Kia NA Safety reviews field data and confirms no injuries or crashes due to blank screen condition.

 

June 27, 2022
Kia NA decides to expand the scope of the current FMVSS 101 noncompliance recall to include 2022MY Telluride vehicles equipped with a 7” LCD screen. No injuries or crashes related to the non-compliance.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
KIA TELLURIDE 2022

 


12 Associated Documents

2022MY Telluride Blank Instrument Cluster LCD Screen Chronology

RMISC-22V344-7985.pdf 25.142KB

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Noncompliance Notice 573 Report

RCLRPT-22V344-9484.PDF 214.041KB

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Recall Acknowledgement

RCAK-22V344-5675.pdf 691.228KB

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Recall 573 Report – June 29, 2022

RCLRPT-22V344-9398.PDF 214.197KB

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2022MY Telluride Blank Instrument Cluster LCD Screen Chronology Amended

RMISC-22V344-2510.pdf 86.96KB

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Remedy Instructions and TSB

RCRIT-22V344-9570.pdf 258.858KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V344-0139.pdf 89.577KB

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SC237 – 2022 MY TELLURIDE VEHICLES BLANK INSTRUMENT CLUSTER LCD SCREEN NONCOMPLIANCE SAFETY RECALL CAMPAIGN Q & A: July 11, 2022

RCMN-22V344-4819.pdf 118.68KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V344-0655.pdf 113.113KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V344-1036.pdf 309.662KB

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Recall Quarterly Report #1, 2022-3

RCLQRT-22V344-7212.PDF 211.146KB

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Recall Quarterly Report #2, 2022-4

RCLQRT-22V344-3918.PDF 211.256KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V344&docType=RCL

 


 

Kia Reprogramming

Kia J2534 Diagnostics & Reprogramming

 

https://kiatechinfo.snapon.com/J2534DiagnosticsAndProgramming.aspx

 

What is J2534?

A single set of programming hardware consists of personal computer(PC), standard interface to a device driver and an interface hardware that connects between PC and a programmable ECU of vehicle.

The main purpose of this regulation is to program ECUs for all vehicles using a single set in the field.

 

Device Manufacturers API DLL Firmware
CarDAQ Plus SC237 - Blank Instrument Cluster LCD Screen - 2022 Kia Telluride | small light Drew Technologies Inc. 4.04 1.9.28 1.9.28
ES6510 Vetronix Corporation 4.04 12.00 12.00
Sun PassThru Pro Snap-on Diagnostics 4.04 02.07u 02.07u
PassThru+ XS I+ME Actia GmbH 4.04 02.07u 02.07u
OTTOTEST-VCI OTTO 4.04 1.04 1.34
iFlash Blue Streak 4.04 1.04 1.34
PASS THRU PRO II SC237 - Blank Instrument Cluster LCD Screen - 2022 Kia Telluride | small light Snap-on Diagnostics 4.04 1.9.24 1.9.24
AEZ Flasher AE Tools 4.04 1.9.28 1.9.28
VSI-2534 Dearborn Tech 4.04 2.05.26 2.05.26
Flasher Pro Bosch 4.04 1.9.28 1.9.28
Flash2 Cardone 4.04 2.06.28.2 2.06.28.2
PX3 Dearborn Tech 4.04 1.00.09 1.00.09
CARDAQ-M SC237 - Blank Instrument Cluster LCD Screen - 2022 Kia Telluride | small light Drew Technologies Inc. 4.04 1.0.106 1.0.106
Universal Reprogrammer II EASE Diagnostics 4.04 1.9.28 1.9.28
G-Scan2 SC237 - Blank Instrument Cluster LCD Screen - 2022 Kia Telluride | small light GIT 4.04 3.1 9.03

* API, DLL and Firmware version may be controlled by the device manufacturer. Contact the manufacturer if you are unable to find the version listed above All devices were tested/verified on all Hyundai engine management systems.

 

kiatechinfo.snapon.com

 


 

SC237 - Blank Instrument Cluster LCD Screen - 2022 Kia Telluride | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
SC237 - Blank Instrument Cluster LCD Screen - 2022 Kia Telluride | small light CarDAQ-Plus
SC237 - Blank Instrument Cluster LCD Screen - 2022 Kia Telluride | small light CarDAQ-M
SC237 - Blank Instrument Cluster LCD Screen - 2022 Kia Telluride | small light Drew Tech Mongoose Pro USB to CAN ISO9141 Interface
SC237 - Blank Instrument Cluster LCD Screen - 2022 Kia Telluride | small light Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
SC237 - Blank Instrument Cluster LCD Screen - 2022 Kia Telluride | small light RAP2 OEM J2534 Remote Reprogramming Tool
SC237 - Blank Instrument Cluster LCD Screen - 2022 Kia Telluride | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
SC237 - Blank Instrument Cluster LCD Screen - 2022 Kia Telluride | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
SC237 - Blank Instrument Cluster LCD Screen - 2022 Kia Telluride | small light GODIAG J2534

 


 

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Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API

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