May 5, 2022 NHTSA CAMPAIGN NUMBER: 22V304000
Loss of steering control can increase the risk of a crash.
NHTSA Campaign Number: 22V304
Manufacturer Kia
Motors America
Components STEERING
Potential Number of Units Affected 30
Summary
Kia
Motors America (Kia
) is recalling certain 2021-2022 Rio and Forte vehicles. A bolt in the steering column may not be secured properly, which can cause the steering column to detach from the steering rack and result in a loss of steering control.
Remedy
Dealers will tighten the lower steering column u-joint retention bolt, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Kia
customer service at 1-800-333-4542. Kia
’s number for this recall SC235.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Kia has a Recall
SC235
May 2022
LOWER STEERING COLUMN U-JOINT BOLT TIGHTENING (SC235)
This bulletin provides information to tighten the lower steering column shaft u-joint bolt on certain 20212022MY Forte (BDm) produced from May 28, 2021 through March 8, 2022 and certain 2021-2022MY Rio (SC) vehicles produced from September 8, 2021 through February 21, 2022. The lower steering column bolt in the affected vehicles did not receive proper tightening torque by the supplemental wrench during vehicle production. An improperly tightened lower steering column bolt may loosen over time, and in the worst case scenario can lead to a detachment of the steering column from the steering rack, resulting in a loss of steering control. Loss of steering control increases the risk of a crash. Follow the procedure outlined in this publication to tighten the u-joint bolt to the specified torque specification. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
NOTICE
To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.
Repair Procedure:
1. Locate the steering column u-joint (A) in the driver foot area and tighten the M10 bolt (B) to the specification listed below.
Tightening torque for bolt (B)
36.2 – 43.4 lb.ft ( 49.1 58.8 N.m)
AFFECTED VEHICLE RANGE:
| Model | Production Date Range |
| Forte (BDm) | May 28, 2021 to March 8, 2022 |
| Rio (SC) | September 8, 2021 to February 21, 2022 |
SC235 – 2021-2022 MY RIO AND 2021-2022 MY FORTE VEHICLES LOWER STEERING COLUMN U-JOINT BOLT
SAFETY RECALL CAMPAIGN
Q & A
May 19, 2022
Q1. What type of campaign is Kia
conducting?
Kia
America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to remedy a defect that can result in a loss of steering.
Q2. What vehicles are affected by the recall?
Certain 2021-2022 MY Rio vehicles manufactured from September 8, 2021 through February 21, 2022. Certain 2021-2022 MY Forte vehicles manufactured from May 28, 2021 through March 8, 2022.
Q3. How many customer vehicles are affected by this recall?
Approximately 30 vehicles (Rio: 6, Forte: 24)
Q4. What is the concern with the Lower Steering Column U-Joint Bolt?
The lower steering column u-joint bolt in the affected vehicles did not receive proper tightening torque by the supplemental wrench during vehicle assembly. An improperly tightened lower steering column u-joint bolt may loosen over time and, in the worst case scenario, can lead to a detachment of the steering column from the steering rack, resulting in a loss of steering control. A loss of steering control increases the risk of a crash.
Q5. Can you describe the recall campaign and fix?
Dealers will be instructed to tighten the lower steering column u-joint bolt to the correct specification.
Q6. How will owners of the affected vehicles be notified?
Kia
will send a letter notifying owners of the affected vehicles by first class mail on May 27, 2022.
Q7. What should vehicle owners do when they receive the notification?
Upon receipt of the letter, owners are to contact their authorized Kia
dealer to arrange to have the recall performed on their vehicle.
Q8. How was the issue discovered?
Through the regular monitoring of field information.
Q9. Will this cost vehicle owners any money?
No. Kia
will perform the recall repair at no cost to the customer.
Q10. What about customers who may have already paid to have this situation corrected?
If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia
via the Owners section (Contact Kia
) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to Kia
for review and consideration at the following address:
Consumer Assistance Center
Kia
America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Q11. Are there any restrictions on an owner’s eligibility?
No.
Q12. If a customer has an immediate question, where can they get further information?
The customer can contact their local authorized Kia
dealership or call Kia
’s Consumer Assistance Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).
2021-2022MY Rio & Forte
Lower Steering Column U-Joint Bolt
Basis of Safety Defect Determination 573.6(c)(6)
March 24, 2022
Kia
Mexico (KMX) identifies noise in the steering column during a test drive at the plant of a 2022MY Kia
Rio.
April 13, 2022
KMX investigates noise issue and identifies issue in subject 2022MY Kia
Rio was due to low torque applied to steering column U-joint bolt with supplemental torque wrench at the vehicle assembly plant.
April 21, 2022
KMX notifies Kia
North America (Kia
NA) Product Quality (PQ) and Kia
NA Safety Office of potential low torque condition in certain 2021-2022MY Kia
Rio and Forte.
April 25, 2022
Kia
NA Safety Office completes review of field data and confirms no related complaints or warranty claims associated with condition for either the 2021-2022MY Rio or Forte vehicles.
April 28, 2022
Kia
NA decides to conduct a safety recall for certain 20212022MY Rio and certain 2021-2022MY Forte vehicles. No customer complaints, warranty claims or techline cases. No fatalities, injuries, crashes or fires.
4 Affected Products
Vehicles
13 Associated Documents
2021-2022MY Rio and Forte Lower Steering Column U-Joint Bolt Chronology
RMISC-22V304-4239.pdf 23.125KB
Recall Acknowledgement
Defect Notice 573 Report
RCLRPT-22V304-3578.PDF 214.381KB
Recall 573 Report – May 11, 2022
RCLRPT-22V304-9025.PDF 214.449KB
Remedy Instructions and TSB
RCRIT-22V304-3587.pdf 317.801KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V304-1898.pdf 109.923KB
SC235 ? 2021-2022 MY RIO AND 2021-2022 MY FORTE VEHICLES LOWER STEERING COLUMN U-JOINT BOLT SAFETY RECALL CAMPAIGN Q & A May 19, 2022
RMISC-22V304-1722.pdf 337.593KB
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-22V304-9139.pdf 242.674KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V304-4732.pdf 242.687KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V304-9375.PDF 211.12KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V304-0292.PDF 211.222KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V304-0651.PDF 211.31KB
Latest Recalls Documents
- PRECISE & HIGH QUALITY - Manufactured in Taiwan, our torque wrench is engineered for superior precision. It ships pre-calibrated to +/- 4% accuracy, ensuring dependable results every time. Includes a calibration certificate with a trackable serial number for your assurance.
- DURABLE - Built to last, featuring a reinforced ratchet gear head made from hardened, heat-treated Chrome Vanadium alloy steel for maximum strength and durability.
- LONGEVITY - Protect your investment with our proprietary Electro-Black finish, providing advanced rust and corrosion resistance for extended tool life.
- PERFORMANCE - Easily read and set torque levels with our patent-pending dual-range scale. The high-contrast, yellow-on-black markings are designed for easy visibility, even in low-light conditions.
- OMFORT - Equipped with a reversible ratchet head that drives in both directions and measures torque in a clockwise direction. The ergonomic, knurled handle ensures a non-slip, comfortable grip, reducing hand fatigue.
- 【9-in-1 Torque Solution】Complete set includes 1/4", 3/8", and 1/2" drive click torque wrenches plus 6 essential adapters (extension bars, universal joint, drive adapters) securely stored in a sturdy portable case.
- 【High Precision & Dual Scales】Factory-calibrated to ±3% accuracy with included certificate; features dual-range scales (1/4": 10-220 in.lb, 3/8": 5-45 ft.lb, 1/2": 10-170 ft.lb) for versatile application coverage.
- 【Clear & Safe Audible Click】Upgraded loud "Click" sound provides a distinct, reliable signal (strong over 5 N.m, subtle under) when preset torque is reached, preventing overtightening and ensuring safety.
- 【Smooth 72-Tooth Ratchet & Quick Release】Reversible 72-tooth ratchet head offers a low 5° arc swing for use in tight spaces and smooth operation in both directions. Quick-release button ensures secure socket changes.
- 【Durable Construction & Wide Use】Hardened Cr-V steel ratchet heads and phosphated adapters resist wear; aerospace aluminum handles ensure lightweight strength and corrosion resistance. Ideal for precise torque on bikes, motorcycles, cars, trucks, wheels, and industrial applications. Backed by 24-month support.
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- LONG-LASTING - Rust & corrosion protection with our unique and newly invented Electro-Black finish treatment.
- PERFORMANCE - Features an easy-to-read, highlighted yellow print dual-range scale. Identify the markings even in low-light conditions.
- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- 【8-in-1 Torque Wrench Set】 Includes 1/4, 3/8, 1/2 inch drive torque wrenches that meet your different needs. 5Pcs Adapter: 1/4"Extension bar(4''), 3/8"Extension bar(6''), 1/2"Extension bar(5''), 3/8" Universal Joint, 1/2" to 3/8" Adapter with a sturdy plastic case for storage and portability
- 【Dual range scale & High Precision】 1/4 inch 10-230in.lb/1.1-26.0Nm with 1 in.lb micro-adjustment, 3/8 inch 5-50ft.lb/6.8-67.8Nm with 0.25 ft.lb micro-adjustment, 1/2 inch 10-180ft.lb/13.6-244.1Nm with 1 ft. lb micro-adjustment. Each wrench undergoes strict and specialized instrument testing before leaving the factory to ensure accuracy within ±3% and is provided with a formal calibration certificate
- 【Safe & Reliable】 This torque wrench set has been upgraded to have a louder "Click" sound, ensuring a clear and stronger click sound when the torque value exceeds 5 Nm, subtler click at lower than 5 Nm. The distinct click sound indicates that the preset torque has been reached, signaling you to stop applying force
- 【Releasable & Dual Direction】These torque wrenches has a quick release button with which accessories can easily be installed and removed, the accessories can grip and is not easy to fall down. With 72-tooth reversible ratchet head, it can be used in both clockwise and counterclockwise directions
- 【High Quality and Durable】 The torque wrench ratchet head is made from hardened treated Cr-Mo Steel for longevity. Handle crafted from high-grade aerospace aluminum for durability, and corrosion resistance. All adapters are treated with phosphating, with stronger wear resistance and a longer lifespan
A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2021-2022MY Forte (BDm) Rio (SC) NUMBER DATE SC235 May 2022 SAFETY RECALL CAMPAIGN LOWER STEERING COLUMN U-JOINT BOLT TIGHTENING (SC235) This bulletin provides information to tighten the lower steering column shaft u-joint bolt on certain 2021-2022MY Forte (BDm) produced from May 28, 2021 through March 8, 2022 and certain 2021-2022MY Rio (SC) vehicles produced from September 8, 2021 through February 21, 2022. The lower steering column bolt in the affected vehicles did not receive proper tightening torque by the supplemental wrench during vehicle production. An improperly tightened lower steering column bolt may loosen over time, and in the worst case scenario can lead to a detachment of the steering column from the steering rack, resulting in a loss of steering control. Loss of steering control increases the risk of a crash. Follow the procedure outlined in this publication to tighten the u-joint bolt to the specified torque specification. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. SUBJECT: To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer. NOTICE There is no charge to the vehicle owner for this repair. Under applicable law, you ma y not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin. NOTICE LOWER STEERING COLUMN U-JOINT BOLT TIGHTENING (SC235) Page 2 of 3 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC235 Forte (BDm), Rio (SC) May 2022 SUBJECT: Repair Procedure: 1. Locate the steering column u-joint (A) in the driver foot area and tighten the M10 bolt (B) to the specification listed below. Tightening torque for Tightening torque for bolt (B)bolt (B):: 36.2 36.2 –– 43.4 43.4 lb.ft (lb.ft (49.149.1 –– 58.858.8 N.m)N.m) A B B Page 3 of 3 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC235 Forte (BDm), Rio (SC) May 2022 LOWER STEERING COLUMN U-SUBJECT: JOINT BOLT TIGHTENING (SC235) AFFECTED VEHICLE RANGE: Model Production Date Range Forte (BDm) May 28, 2021 to March 8, 2022 Rio (SC) September 8, 2021 to February 21, 2022 WARRANTY INFORMATION: N Code: N99 C Code: C99 Refer to Warranty Bulletin 2022-16 for claim submission procedures. Model Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. BDm R 56415 3Q000 0 (SC235) Lower Steering Column Shaft U-Joint Bolt Tightening 221M05R0 0.2 M/H N/A 0 SC 56415 1M000 221M06R0 VIN inquiry data for this repair is provided for tracking purposes only. Kia
retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia
retailers should reference SSCC235235 when accessing the WebDCS system.when accessing the WebDCS system. NOTICENOTICE
**************************************************************************************************************
Kia
America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V304) This notice applies to your vehicle: (Insert VIN) May 27, 2022 Dear Kia
Rio Vehicle Owner: Kia
has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia
America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 MY Rio vehicles. The defect can result in a loss of steering control, thereby increasing the risk of a crash. Our records indicate that you own or lease one of the potentially affected vehicles. What Is The Problem? The lower steering column u-joint bolt in your vehicle did not receive proper tightening torque during vehicle assembly. An improperly tightened lower steering column u-joint bolt may loosen over time and can cause a detachment of the steering column from the steering rack, resulting in a loss of steering control. A loss of steering control increases the risk of a crash. Kia
Will Tighten The Lower Steering Column U-Joint Bolt At No Cost To You. Your authorized Kia
dealer will tighten the lower steering column u-joint bolt to the correct specification in your vehicle. This recall will be performed at no cost to you. The estimated time required to perform the recall will be approximately one (1) hour depending on your dealer’s schedule. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia
dealer to arrange for the recall repair to be performed on your vehicle. • WARNING: Due to this condition, you may notice squeaking and/or rattling noise from the steering column. If this should occur, please contact your authorized Kia
dealer to arrange a service appointment as soon as possible. Kia
Roadside Assistance is available online at kia.rsahelp.com or by phone at 800.333.4Kia(4542) to provide towing assistance. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC235 What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia
via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia
for review and consideration: Consumer Assistance Center Kia
America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia
pursuant to Federal Regulation 49 CFR 573.13, Kia
will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia
may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia
? If you have changed your home address, sold your Kia
vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia
’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM SC235 – 2021-2022 MY RIO VEHICLES – LOWER STEERING COLUMN U-JOINT BOLT SAFETY RECALL CAMPAIGN If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia
via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia
America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $
**************************************************************************************************************
Kia
America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V304) This notice applies to your vehicle: (Insert VIN) May 27, 2022 Dear Kia
Forte Vehicle Owner: Kia
has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia
America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 MY Forte vehicles. The defect can result in a loss of steering control, thereby increasing the risk of a crash. Our records indicate that you own or lease one of the potentially affected vehicles. What Is The Problem? The lower steering column u-joint bolt in your vehicle did not receive proper tightening torque during vehicle assembly. An improperly tightened lower steering column u-joint bolt may loosen over time and can cause a detachment of the steering column from the steering rack, resulting in a loss of steering control. A loss of steering control increases the risk of a crash. Kia
Will Tighten The Lower Steering Column U-Joint Bolt At No Cost To You. Your authorized Kia
dealer will tighten the lower steering column u-joint bolt to the correct specification in your vehicle. This recall will be performed at no cost to you. The estimated time required to perform the recall will be approximately one (1) hour depending on your dealer’s schedule. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia
dealer to arrange for the recall repair to be performed on your vehicle. • WARNING: Due to this condition, you may notice squeaking and/or rattling noise from the steering column. If this should occur, please contact your authorized Kia
dealer to arrange a service appointment as soon as possible. Kia
Roadside Assistance is available online at kia.rsahelp.com or by phone at 800.333.4Kia(4542) to provide towing assistance. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC235 What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia
via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia
for review and consideration: Consumer Assistance Center Kia
America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia
pursuant to Federal Regulation 49 CFR 573.13, Kia
will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia
may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia
? If you have changed your home address, sold your Kia
vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia
’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM SC235 – 2021-2022 MY FORTE VEHICLES – LOWER STEERING COLUMN U-JOINT BOLT SAFETY RECALL CAMPAIGN If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia
via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia
America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $
**************************************************************************************************************
SC235 May 19, 2022 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia
America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2021-2022 MY Rio vehicles manufactured from September 8, 2021 through February 21, 2022 and certain 2021-2022 MY Forte vehicles manufactured from May 28, 2021 through March 8, 2022. The lower steering column u-joint bolt in the affected vehicles did not receive proper tightening torque by the supplemental wrench during vehicle assembly. An improperly tightened lower steering column u-joint bolt may loosen over time and, in the worst case scenario, can lead to a detachment of the steering column from the steering rack, resulting in a loss of steering control. A loss of steering control increases the risk of a crash. Dealers will tighten the lower steering column u-joint bolt to the correct specification. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia
Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia
will mail notices to the affected vehicle owners on May 27, 2022. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia
America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia
vehicle purchasers and owners, including but not limited to warranty claim information. Kia
dealers may use such owner information for the sole purpose of conducting and performing this recall campaign, and for no other purpose. If you have any questions, please contact your Kia
District Parts and Service Manager. Sincerely, Kia
Service Department
**************************************************************************************************************
SC235 May 19, 2022 ATTENTION: ALL DEALER PRINCIPALS Kia
America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2021-2022 MY Rio vehicles manufactured from September 8, 2021 through February 21, 2022 and certain 2021-2022 MY Forte vehicles manufactured from May 28, 2021 through March 8, 2022. The lower steering column u-joint bolt in the affected vehicles did not receive proper tightening torque by the supplemental wrench during vehicle assembly. An improperly tightened lower steering column u-joint bolt may loosen over time and, in the worst case scenario, can lead to a detachment of the steering column from the steering rack, resulting in a loss of steering control. A loss of steering control increases the risk of a crash. Dealers will tighten the lower steering column u-joint bolt to the correct specification. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia
will start mailing notices to the affected vehicle owners on May 27, 2022 What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-304 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia Motors America Submission Date : MAY 11, 2022 NHTSA Recall No. : 22V-304 Manufacturer Recall No. : SC235 Manufacturer Information : Manufacturer Name : Kia Motors America Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 30 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Kia Rio Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2021-2022 model year Rio vehicles manufactured from September 8, 2021 through February 21, 2022. (6 vehicles) The recall population was determined by a review of specific VINs with traceability of the issue identified by vehicle production records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : SEP 08, 2021 – FEB 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-304 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2022 Kia Forte Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2021-2022 model year Forte vehicles manufactured from May 28, 2021 through March 8, 2022. (24 vehicles) The recall population was determined by a review of specific VINs with traceability of the issue identified by vehicle production records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : MAY 28, 2021 – MAR 08, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The lower steering column u-joint bolt in certain vehicles did not receive proper tightening torque by the supplemental wrench during vehicle assembly. An improperly tightened lower steering column u-joint bolt may loosen over time, [in the worst case scenario can lead to a detachment of the steering column from the steering rack,] resulting in a loss of steering control. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A loss of steering control increases the risk of a crash. Description of the Cause : Improperly tightened lower steering column u-joint bolt during vehicle assembly. Identification of Any Warning that can Occur : Squeaking and/or rattling noise from steering column. Involved Components : Component Name 1 : Bolt Component Description : Lower Steering Column U-Joint Bolt Component Part Number : 56415-L1000 Part 573 Safety Recall Report 22V-304 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Kia Mexico Address : Boulevard Kia N. 777 Pesquería Nuevo Leon Foreign States 66679 Country : Mexico Chronology : See attached document titled “2021-2022MY Rio and Forte Lower Steering Column U-Joint Bolt Chronology” Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will be instructed to tighten the lower steering column u-joint bolt to the correct specification. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 11, 2020. How Remedy Component Differs from Recalled Component : The lower column steering u-joint bolt will be torqued to the correct specification. Identify How/When Recall Condition was Corrected in Production : The supplemental torque wrench with the improper torque specification was not used on any 2022 model year Rio or Forte vehicles produced as of March 9, 2022. Recall Schedule : Description of Recall Schedule : The Dealer Notification will begin and end on May 19, 2022. The Owner Notification will begin and end on May 27, 2022. Planned Dealer Notification Date : MAY 19, 2022 – MAY 19, 2022 Planned Owner Notification Date : MAY 27, 2022 – MAY 27, 2022 * NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-304 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia Motors America Submission Date : MAY 05, 2022 NHTSA Recall No. : 22V-304 Manufacturer Recall No. : SC235 Manufacturer Information : Manufacturer Name : Kia Motors America Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 30 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Kia Rio Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2021-2022 model year Rio vehicles manufactured from September 8, 2021 through February 21, 2022. (6 vehicles) The recall population was determined by a review of specific VINs with traceability of the issue identified by vehicle production records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : SEP 08, 2021 – FEB 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-304 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2022 Kia Forte Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2021-2022 model year Forte vehicles manufactured from May 28, 2021 through March 8, 2022. (24 vehicles) The recall population was determined by a review of specific VINs with traceability of the issue identified by vehicle production records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : MAY 28, 2021 – MAR 08, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The lower steering column u-joint bolt in certain vehicles did not receive proper tightening torque by the supplemental wrench during vehicle assembly. An improperly tightened lower steering column u-joint bolt may loosen over time resulting in a loss of steering. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A loss of steering increases the risk of a crash. Description of the Cause : Improperly tightened lower steering column u-joint bolt during vehicle assembly. Identification of Any Warning that can Occur : Squeaking and/or rattling noise from steering column. Involved Components : Component Name 1 : Bolt Component Description : Lower Steering Column U-Joint Bolt Component Part Number : 56415-L1000 Part 573 Safety Recall Report 22V-304 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Kia Mexico Address : Boulevard Kia N. 777 Pesquería Nuevo Leon Foreign States 66679 Country : Mexico Chronology : See attached document titled “2021-2022MY Rio and Forte Lower Steering Column U-Joint Bolt Chronology” Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will be instructed to tighten the lower steering column u-joint bolt to the correct specification. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 11, 2020. How Remedy Component Differs from Recalled Component : The lower column steering u-joint bolt will be torqued to the correct specification. Identify How/When Recall Condition was Corrected in Production : The supplemental torque wrench with the improper torque specification was not used on any 2022 model year Rio or Forte vehicles produced as of March 9, 2022. Recall Schedule : Description of Recall Schedule : The Dealer Notification will begin and end on May 19, 2022. The Owner Notification will begin and end on May 27, 2022. Planned Dealer Notification Date : MAY 19, 2022 – MAY 19, 2022 Planned Owner Notification Date : MAY 27, 2022 – MAY 27, 2022 * NR – Not Reported
SEOCONTENT-END
This product presentation was made with AAWP plugin.





