Recall SC233 – Turbocharger Oil Feed Pipe Replacement – 2022 Kia Sorento

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A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2022MY Sorento (MQ4a) w/2.5L T-GDI NUMBER DATE SC233 March 2022 SAFETY RECALL CAMPAIGN TURBOCHARGER OIL FEED PIPE REPLACEMENT (SC233) This bulletin provides information to replace the turbocharger oil feed pipe on some 2022MY Sorento (MQ4a) vehicles equipped with Theta III 2.5L T-GDI engines and produced from March 3, 2022 through March 8, 2022. During the production of the turbocharger oil feed pipe, a crack may have occurred at the eye joint of the oil feed pipe. If a crack occurred, oil may leak and contact certain hot surfaces in the engine compartment, increasing the risk of a fire. Follow the procedure outlined in this publication to replace the turbo oil feed pipe. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. VIN List for 26 Affected Vehicles 5XYRH4LF8NG110402 5XYRKDLF4NG110348 5XYRKDLF3NG110034 5XYRK4LFXNG109849 5XYRH4LF9NG109761 5XYRKDLF5NG110228 5XYRKDLF4NG109992 5XYRKDLF0NG110590 5XYRK4LF9NG109812 5XYRKDLF7NG110568 5XYRKDLF8NG109994 5XYRKDLF1NG110341 5XYRK4LFXNG110533 5XYRKDLF0NG110475 5XYRKDLF9NG110331 5XYRKDLF1NG110307 5XYRKDLF1NG110520 5XYRKDLF1NG110548 5XYRKDLF9NG110345 5XYRKDLF3NG109773 5XYRKDLF3NG109921 5XYRKDLF2NG110204 5XYRKDLFXNG110354 5XYRKDLF4NG109720 5XYRKDLF2NG110543 5XYRK4LF5NG109855 To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.  NOTICE There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.  NOTICE SUBJECT: TURBOCHARGER OIL FEED PIPE REPLACEMENT (SC233) Page 2 of 4 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC233 Sorento (MQ4a) March 2022 SUBJECT: Replacement Procedure: 1. Disconnect the negative (-) battery terminal. 2. Remove the engine cover. 3. Remove the engine room under cover (B). 4. Remove the front muffler (C) mounting nuts (D). 5. Remove the three (3) heat protector retaining bolts (E). A B C D E Page 3 of 4 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC233 Sorento (MQ4a) March 2022 TURBOCHARGER SUBJECT: OIL FEED PIPE REPLACEMENT (SC233) 6. Remove the three (3) lower heat protector retaining bolts (F). 7. Remove the V-clamp (G) and the Warm-Up Catalytic Converter (WCC) (H). Additional information is available by referring to the ‘Engine Mechanical System → Intake and Exhaust System → Turbo Manifold Modul → Repair procedures’ shop manual in KGIS. 8. Remove the turbocharger oil feed pipe (I). 9a. 9b. Install the new turbocharger oil feed pipe (incl. new copper washer and gasket) and all other removed parts in the reverse order of removal. If the removed turbocharger oil feed tube was leaking due to a crack, ensure to confirm the oil level is topped off. Allows engine to run after installation and confirm no oil leak is present. F G HF Tightening torque Tightening torque specifications:specifications: Eyebolt Eyebolt — 20.3 20.3 –– 23.1 lb23.1 lb–ft ft ((27.5 27.5 –– 31.4 N.m31.4 N.m)) Mounting Nut Mounting Nut –– 7.2 7.2 –– 8.7 lb.ft (98.7 lb.ft (9.8 .8 –– 11.8 N.m11.8 N.m)) Bracket Bolt: Bracket Bolt: –– 7.2 7.2 –– 8.7 lb.ft (98.7 lb.ft (9.8 .8 –– 11.8 N.m11.8 N.m)) IF Ensure to wipe clean any remaining oil that may have leaked from the turbocharger oil feed Ensure to wipe clean any remaining oil that may have leaked from the turbocharger oil feed pipe areas surrounpipe areas surrounding parts/components.ding parts/components.   NOTICENOTICE TURBOCHARGER OIL FEED PIPE REPLACEMENT (SC233) Page 4 of 4 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC233 Sorento (MQ4a) March 2022 SUBJECT: AFFECTED VEHICLE RANGE: Model Production Date Range Sorento (MQa4) March 3, 2022 to March 8, 2022. REQUIRED PART: Part Name Part Number Figure Qty. Comments Turbocharger Oil Feed Pipe Assy 28240 2S304 N/A 1 Parts were Auto-Shipped to Dealers Gasket 17512 10000 2 Oil Drain Gasket 28246 2T000 1 WARRANTY INFORMATION: N Code: N99 C Code: C99 When necessary, manually enter sublet code ‘X2’ for reimbursement of one roundtrip rideshare expense or up to one (1) day of rental for the replacement of the oil feed pipe for retail vehicles only. Attach supporting documentation. Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. R 28240 2S304 0 (SC233) Turbocharger Oil Feed Pipe Replacement 221A01R0 1.5 M/H 28240 2S304 1 17512 10000 2 28246 2T000 1 VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SSCC233233 when accessing the WebDCS system.when accessing the WebDCS system.   NOTICENOTICE

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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V202) This notice applies to your vehicle: (Insert VIN) April 22, 2022 Dear Kia Sorento Vehicle Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2022 MY Sorento vehicles equipped with 2.5L Turbo Gasoline Direct Injection (T-GDI) engines. The defect can result in engine oil leaking, thereby increasing the risk of an engine compartment fire. Our records indicate that you own or lease one of the potentially affected vehicles. What Is The Problem? During the production of the turbocharger oil feed pipe, a crack may occur at the eye joint of the oil feed pipe. If a crack occurs, oil may leak and contact certain hot surfaces in the engine compartment, increasing the risk of a fire. Kia Will Replace the Oil Feed Pipe At No Cost To You. Your authorized Kia dealer will replace the oil feed pipe assembly in your vehicle with a new one. This recall will be performed at no cost to you. The estimated time required to perform the recall will be approximately two (2) to three (3) hours depending on your dealer’s schedule. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be performed on your vehicle. • WARNING: If this condition occurs, you may notice oil leaking under your vehicle, smoke and/or burn odor. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: SC233 Consumer Assistance Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM SC233 – 2022 MY SORENTO 2.5L T-GDI VEHICLES – OIL FEED PIPE SAFETY RECALL CAMPAIGN If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired  Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $

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SC233 March 31, 2022 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2022 MY Sorento vehicles equipped with 2.5L T-GDI engines and manufactured from March 3, 2022 through March 8, 2022. During the production of the turbocharger oil feed pipe by the supplier, a crack may occur at the eye joint of the oil feed pipe. If a crack occurs, oil may leak and contact certain hot surfaces in the engine compartment, increasing the risk of a fire. Dealers will replace the oil feed pipe assembly with a new one. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners on April 22, 2022 What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures

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SC233 March 31, 2022 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2022 MY Sorento vehicles equipped with 2.5L T-GDI engines and manufactured from March 3, 2022 through March 8, 2022. During the production of the turbocharger oil feed pipe by the supplier, a crack may occur at the eye joint of the oil feed pipe. If a crack occurs, oil may leak and contact certain hot surfaces in the engine compartment, increasing the risk of a fire. Dealers will replace the oil feed pipe assembly with a new one. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail notices to the affected vehicle owners on April 22, 2022. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-202 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia Motors America Submission Date : MAR 29, 2022 NHTSA Recall No. : 22V-202 Manufacturer Recall No. : SC233 Manufacturer Information : Manufacturer Name : Kia Motors America Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 26 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 KIA Sorento Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2022 model year Sorento vehicles equipped with 2.5L Turbo Gasoline Direct Injection (T-GDI) engines manufactured from March 3, 2022 through March 8, 2022. The recall population was determined by a review of vehicle production and supplier records. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : MAR 03, 2022 – MAR 08, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : During the production of the turbocharger oil feed pipe by the supplier, a crack may occur at the eye joint of the oil feed pipe. If a crack occurs, oil may leak and contact certain hot surfaces in the engine compartment, increasing the risk of a fire. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Oil that contacts hot surfaces in the engine compartment increases the risk of fire. Part 573 Safety Recall Report 22V-202 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Cause : Cracking at the eye joint of the turbocharger oil feed pipe caused during the stamping part marking process due to insufficient thickness of part in forging mold. Identification of Any Warning that can Occur : Oil leaking under vehicle, smoke, burn odor. Involved Components : Component Name 1 : PIPE ASSY-OIL FEED Component Description : Oil Feed Pipe Assembly Component Part Number : 28240-2S304 Supplier Identification : Component Manufacturer Name : Korea Flange Co., Ltd Address : 63, Hansan-gil, Cheongbuk-eup, Pyeongtaek-si Gyeonggi-do Foreign States 17792 Country : Korea, Republic of Chronology : See attached document titled “2022MY Sorento Oil Feed Pipe Chronology” Part 573 Safety Recall Report 22V-202 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will be instructed to replace the oil feed pipe assembly with a new one. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 11, 2020. How Remedy Component Differs from Recalled Component : The remedy component does not have a crack at the eye joint of the oil feed pipe. Identify How/When Recall Condition was Corrected in Production : The improved component without any potential crack was installed in vehicles produced from March 9, 2022. Recall Schedule : Description of Recall Schedule : The dealer notification is scheduled for March 31, 2022 and the owner notification is scheduled for April 22, 2022. Planned Dealer Notification Date : MAR 31, 2022 – MAR 31, 2022 Planned Owner Notification Date : APR 22, 2022 – APR 22, 2022 * NR – Not Reported

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