March 15, 2022 NHTSA CAMPAIGN NUMBER: 22V158000
A front windshield that detaches from a vehicle can increase the risk of a crash or injury.
NHTSA Campaign Number: 22V158
Manufacturer Kia
Motors America
Components VISIBILITY
Potential Number of Units Affected 30,362
Summary
Kia
Motors America (Kia
) is recalling all 2014-2016 Cadenza vehicles. During manufacturing, the front windshield may not have been properly bonded to the vehicle, allowing it to detach.
Remedy
Dealers will inspect the front windshield glass. If necessary, the windshield will be removed and reinstalled. Repairs will be performed free of charge. Owner notification letters were mailed May 13, 2022. Owners may contact Kia
customer service at 1-800-333-4542. Kia
’s number for this recall is SC232.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Kia has a Recall
May 2022
SC232 (Rev 2, 11/10/2022)
This bulletin provides information to inspect and, if necessary, reattach the front windshield glass on 2014-2016MY Cadenza (VG) vehicles produced from February 1, 2013 through January 7, 2016. Certain sections of the front windshield glass may not have sufficient primer resulting in reduced adhesion of the windshield glass to the vehicle body. Although the exact cause of this condition is unknown, it is believed to be due to a deviation in the application of primer to the front windshield glass at the vehicle assembly plant. Insufficient adhesion can result in loosening of the front windshield glass, causing windshield separation. A separated windshield increases the risk of a crash and/or injury. Follow the procedure outlined in this publication to inspect the windshield for water leakage and, if necessary, remove and reattach the windshield. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
Inspection Procedure:
BEFORE beginning, inspect the condition of the windshield glass when the vehicle arrives.
Take note of any damage observed, such as large rock chips, cracks, starburst cracks, etc. and document these on the R.O., and attach photos.
If windshield passes the leakage test (OK) but previous damage was noted upon arrival, then the customer is responsible for replacement.
1. Before inspecting for leakage, remove the front pillar trim (A) on both sides of the vehicle by referring to the “Body (Interior and Exterior) → Interior → Interior Trim → Repair procedures” chapter in the applicable Shop Manual on KGIS.
CAUTION
- When removing the front pillar trim, be careful not to break the two (2) keys (B) at the bottom.
- After removing the screw and detaching clip (C) and fastener (D) lift the front pillar trim in the direction of the headlining to remove it.
NOTICE
Use a non-marring trim removal tool (such as Snap-on® Part Number PBN5 or equivalent) to avoid damaging trim pieces.
2a. Mix a solution of soap and water into a clean spray bottle as follows:
- 500ml water
- 20ml soap
2b. Spray a moderate amount of soapy water along the upper outside seal area of the windshield.
Make sure the solution it is evenly spread across the entire surface and edges.
3. Inside the vehicle, inspect for water leakage along the top (E) and side pillar (F) areas of the windshield.
4. Using an air gun, blow air into these areas from inside the vehicle:
E: Between windshield glass and headliner.
F: Between windshield glass and front pillars.
CAUTION
When using the air gun, be careful NOT to lift or damage the inner tint lining on the windshield.
5. Immediately after blowing with the air gun, check for bubbles appearing on the outside of the windshield glass as shown.
- If air bubbles are not present, no further action is required. Reinstall all removed parts in the reverse order of removal.
- If air bubbles are present, proceed to the ‘Repair Procedure’ on page 4 to remove and reattach the front windshield glass.
Note: Be sure to clean off soap water residue from glass and paint surface.
Repair Procedure:
IMPORTANT
If the windshield glass is damaged before or after the leakage test, follow the guidelines below for replacement:
- Windshield is damaged upon arrival or before test, and passes leakage test (i.e., no water leaks), customer is responsible for the replacement. Inform customer.
- Windshield is damaged upon arrival or before test, and fails leakage test (i.e., water leaks are present), Kia
will pay for the replacement glass. - Windshield fails leakage test (i.e., water leaks present), and is damaged during removal/reattaching (by dealer or subcontractor), Kia
will pay* for the replacement
Note: If windshield requires removal for reseal or replacement under reasons #2 or #3, open a Techline case online PRIOR to removal.
NOTICE
It is highly recommended to sublet the vehicle to an automotive glass company to perform the removal and reattachment of the windshield glass, if the technician is not equipped or trained to perform the repair.
1. Remove and reattach the windshield glass by referring to the “Body (Interior and Exterior) → Interior → Windshield Glass → Repair procedures” chapter in the applicable Shop Manual on KGIS.
CAUTION
- Use a rotating wire removal tool during removal to reduce the possibility of damaging the glass.
- Be careful NOT to damage the windshield glass during If the glass is damaged, it cannot be reused.
2. Perform LDWS calibration by referring to the “Body Electrical System → Lane Departure Warning System (LDWS) → Description and Operation” in the applicable Shop Manual on KGIS. Note: The LDWS/LKAS calibration must be performed by dealer only
AFFECTED VEHICLE RANGE:
| Model | Production Date Range |
| Cadenza (VG) | February 1, 2013 to January 7, 2016 |
REQUIRED SUPPLIES:
| Part Name | Comments |
| Sika Mach 60 Glazing Adhesive* | Locally Sourced |
*To be used by dealer only if dealer staff is resealing windshield (reattachment/installation).
REQUIRED PART:
| Part Name | Part Number | Qty. | |
| Old | New | ||
| Windshield Molding | 86130 3R000 | 86130 3R000QQK | 1 |
| A-Pillar Trim Fastener** | 85849 3B000 | 85849 3B000QQK | 2 |
**If damaged during inspection/reattachment please replace both fasteners.
| Part Name | Part Number | Qty. | Comments | |
| Old | New | |||
| Windshield Glass*** | 86111 3R800 | 86110 3R800QQK | 1 | Refer to Mobis Catalog for the applicable windshield glass part number. |
| 86111 3R180 | 86110 3R820QQK |
1 | ||
| 86111 3R820 | ||||
| 86111 3R860 | 86110 3R860QQK |
1 | ||
| 86111 3R230 | ||||
| 86111 3R870 | 86110 3R870QQK |
1 | ||
| 86111 3R531 | ||||
***Windshield Glass part numbers should only be ordered with Techline approval. A VIN control will be active on these part numbers.
CAUTION
If Kia
is paying for the repair (refer to Important Note on page 4), use ONLY genuine Kia
parts. Aftermarket parts should never be used for repairs covered under Warranty.
SC232 – 2014-2016 MY CADENZA VEHICLES
FRONT WINDSHIELD GLASS SAFETY RECALL CAMPAIGN
Q & A
May 10, 2022
Q1. What type of campaign is Kia
conducting?
A1. Kia
America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to remedy a defect that can result in loosening of the front windshield glass and in the worst case, windshield separation.
Q2. What vehicles are affected by the recall?
A2. All 2014-2016 MY Cadenza vehicles manufactured from February 1, 2013 through January 7, 2016.
Q3. How many customer vehicles are affected by this recall?
A3. Approximately 30,362 vehicles
Q4. What is the concern with the windshield?
A4. Certain sections of the front windshield glass for the subject vehicles may not have sufficient primer resulting in reduced adhesion of the windshield glass to the vehicle body. Although the exact cause of this condition is unknown, it is believed to be due to a deviation in the application of primer to the front windshield glass at the vehicle assembly plant. Insufficient adhesion can result in loosening of the front windshield glass and in the worst case, windshield separation, increasing the risk of a crash and/or injury.
Q5. Are there any warnings associated with the recall condition?
A5. Yes, wind noise and/or water leaking from the front windshield.
Q6. Can you describe the recall campaign and fix?
A6. Dealers will be instructed to inspect the front windshield glass, and if necessary, the front windshield glass will be removed and reattached with sufficient primer.
Q7. How will owners of the affected vehicles be notified?
A7. Kia
will send a letter notifying owners of the affected vehicles by first class mail on May 13, 2022.
Q8. What should vehicle owners do when they receive the notification?
A8. Upon receipt of the letter, owners are to contact their authorized Kia
dealer to arrange to have the recall performed on their vehicle.
Q9. How was the issue discovered?
A9. Through the regular monitoring of field information.
Q10. Will this cost vehicle owners any money?
A10. No. Kia
will perform the recall repair at no cost to the customer.
Q11. What about customers who may have already paid to have this situation corrected?
A11. If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia
via the Owners section (Contact Kia
) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to Kia
for review and consideration at the following address:
Consumer Assistance Center
Kia
America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Q12. Are there any restrictions on an owner’s eligibility?
A12. No.
Q13. If a customer has an immediate question, where can they get further information?
A13. The customer can contact their local authorized Kia
dealership or call Kia
’s Consumer Assistance Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).
2014-2016MY Cadenza
Windshield
Basis of Safety Defect Determination 573.6(c)(6)
September 2021
Through regular monitoring of field data, Kia
North America (Kia
NA) Safety Office identifies potential front windshield glass looseness complaint on a 2016MY Cadenza. Kia
NA Safety Office conducts preliminary evaluation of warranty claims of windshield glass leaks, wind noise and flapping.
October-November 2021
Kia
NA Safety Office continues to analyze field data to identify potential loose windshield glass incidents and locates potential vehicle for inspection. No customer complaints of complete windshield glass separation. No reports of injuries or crashes.
November 17, 2021
Kia
NA inspects a 2016MY Cadenza vehicle and identifies windshield glass looseness on certain sections of glass. Following vehicle inspection, windshield glass is removed and shipped to Kia
NA for further investigation.
December 20, 2021
Kia
NA receives the shipped 2016MY Cadenza windshield glass. Kia
NA Safety Office inspects windshield glass and identifies insufficient primer application on certain sections of glass.
January 25, 2022
Kia
NA Safety Office locates a 2014MY Cadenza for inspection. Vehicle inspection reveals windshield glass looseness on certain sections of glass. Windshield glass was not removed in order to conduct further investigation. Kia
NA begins vehicle repurchase process.
February 16, 2022
The windshield glass for the 2016MY Cadenza previously inspected is sent to Kia
Corporation (Kia
HQ) for its further investigation.
February 26, 2022
Kia
HQ receives the shipped windshield glass from subject 2016MY Cadenza.
March 3-4, 2022
Kia
NA receives repurchased 2014MY Cadenza vehicle. Kia
NA Safety Office removes windshield glass from the vehicle and confirms insufficient adhesion along certain sections of windshield.
March 7-8, 2022
Kia
HQ informs Kia
NA Safety Office of its 2016MY Cadenza windshield glass investigation results. Kia
HQ confirms windshield glass had lower primer thickness along certain sections of the windshield.
Kia
HQ advises Kia
NA Safety Office that while exact cause of condition is not known, it is believed to be due to a deviation in the application of primer to the front windshield glass at the vehicle assembly plant.
March 8, 2022
Kia
NA decides to conduct a safety recall of the 2014-2016MY Cadenza vehicles. 256 warranty claims [dates of receipt 8/31/16—10/25/21], 25 techline cases [dates of receipt 4/11/17—1/4/21] and 24 customer complaints [10/26/16—10/6/21] of windshield glass looseness. No complaints of complete windshield glass separation. No fatalities, injuries, crashes or fires.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| KIA | CADENZA | 2014-2016 |
13 Associated Documents
Recall Acknowledgement
RCAK-22V158-2529.pdf 780.914KB
2014-2016MY Cadenza Windshield Chronology
Defect Notice 573 Report
RCLRPT-22V158-7744.PDF 213.693KB
SC232 – 2014-2016 MY CADENZA VEHICLES FRONT WINDSHIELD GLASS SAFETY RECALL CAMPAIGN Q & A: May 10, 2022
RMISC-22V158-8022.pdf 115.16KB
Manufacturer Notices(to Dealers,etc)
Manufacturer Notices(to Dealers,etc)
RCMN-22V158-0266.pdf 110.149KB
Remedy Instructions and TSB
RCRIT-22V158-0894.pdf 356.536KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V158-6378.pdf 242.252KB
Remedy Instructions and TSB
RCRIT-22V158-9271.pdf 429.09KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V158-5254.PDF 211.14KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V158-4779.PDF 211.242KB
Remedy Instructions and TSB
RCRIT-22V158-4565.pdf 393.19KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V158-9138.PDF 211.336KB
Latest Recalls Documents
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SEOCONTENT-START
A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2014-2016MY Cadenza (VG) NUMBER DATE SC232 (Rev 2, 11/10/2022) May 2022 SAFETY RECALL CAMPAIGN WINDSHIELD INSPECTION & REATTACHMENT (SC232) This bulletin provides information to inspect and, if necessary, reattach the front windshield glass on 2014-2016MY Cadenza (VG) vehicles produced from February 1, 2013 through January 7, 2016. Certain sections of the front windshield glass may not have sufficient primer resulting in reduced adhesion of the windshield glass to the vehicle body. Although the exact cause of this condition is unknown, it is believed to be due to a deviation in the application of primer to the front windshield glass at the vehicle assembly plant. Insufficient adhesion can result in loosening of the front windshield glass, causing windshield separation. A separated windshield increases the risk of a crash and/or injury. Follow the procedure outlined in this publication to inspect the windshield for water leakage and, if necessary, remove and reattach the windshield. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. SUBJECT: To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer. NOTICE There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin. NOTICE This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. NOTICE WINDSHIELD INSPECTION AND REATTACHMENT (SC232) Page 2 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC232 (Rev 2) Cadenza (VG) May 2022 SUBJECT: Inspection Procedure: 1. Before inspecting for leakage, remove the front pillar trim (A) on both sides of the vehicle by referring to the “Body (Interior and Exterior) → Interior → Interior Trim → Repair procedures” chapter in the applicable Shop Manual on KGIS. 2a. 2b. Mix a solution of soap and water into a clean spray bottle as follows: • 500ml water • 20ml soap Spray a moderate amount of soapy water along the upper outside seal area of the windshield. Make sure the solution it is evenly spread across the entire surface and edges. BEFORE beginning, inspect the condition of the windshield glass when the vehicle arrives. Take note of any damage observed, such as large rock chips, cracks, starburst cracks, etc. and document these on the R.O., and attach photos. If windshield passes the leakage test (OK) but previous damage was noted upon arrival, then the customer is responsible for replacement. NOTICE Use a non-marring trim removal tool (such as Snap-on® Part Number PBN5 or equivalent) to avoid damaging trim pieces. NOTICE • When removing the front pillar trim, be careful not to break the two (2) keys (B) at the bottom. • After removing the screw and detaching clip (C) and fastener (D) lift the front pillar trim in the direction of the headlining to remove it. CAUTION A B C D Page 3 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC232 (Rev 2) Cadenza (VG) May 2022 WINDSHIELD INSPECTION A SUBJECT: ND REATTACHMENT (SC232) 3. Inside the vehicle, inspect for water leakage along the top (E) and side pillar (F) areas of the windshield. 4. Using an air gun, blow air into these areas from inside the vehicle: E: Between windshield glass and headliner. F: Between windshield glass and front pillars. 5. Immediately after blowing with the air gun, check for bubbles appearing on the outside of the windshield glass as shown. • If air bubbles are not present, no further action is required. Reinstall all removed parts in the reverse order of removal. • If air bubbles are present, proceed to the ‘Repair Procedure’ on page 4 to remove and reattach the front windshield glass. Note: Be sure to clean off soap water residue from glass and paint surface. E F When using the air gun, be careful NOT to lift or damage the inner tint lining on the windshield. CAUTION F F E WINDSHIELD INSPECTION AND REATTACHMENT (SC232) Page 4 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC232 (Rev 2) Cadenza (VG) May 2022 SUBJECT: Repair Procedure: 1. Remove and reattach the windshield glass by referring to the “Body (Interior and Exterior) → Interior → Windshield Glass → Repair procedures” chapter in the applicable Shop Manual on KGIS. *Use ONLY genuine Kia parts. Aftermarket parts should never be used for repairs covered under Warranty. 2. Perform LDWS calibration by referring to the “Body Electrical System → Lane Departure Warning System (LDWS) → Description and Operation” in the applicable Shop Manual on KGIS. Note: The LDWS/LKAS calibration must be performed by dealer only. It is highly recommended to sublet the vehicle to an automotive glass company to perform the removal and reattachment of the windshield glass, if the technician is not equipped or trained to perform the repair. NOTICE •Use a rotating wire removal tool during removal to reduce the possibility of damaging the glass. •Be careful NOT to damage the windshield glass during removal. If the glass is damaged, it cannot be reused. CAUTION If the windshield glass is damaged before or after the leakage test, follow the guidelines below for replacement: 1.Windshield is damaged upon arrival or before test, and passes leakage test (i.e., no water leaks), customer is responsible for the replacement. Inform customer. 2.Windshield is damaged upon arrival or before test, and fails leakage test (i.e., water leaks are present), Kia will pay for the replacement glass. 3.Windshield fails leakage test (i.e., water leaks present), and is damaged during removal/reattaching (by dealer or subcontractor), Kia will pay* for the replacement glass. Note: If windshield requires removal for reseal or replacement under reasons #2 or #3, open a Techline case online PRIOR to removal. IMPORTANT Page 5 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC232 (Rev 2) Cadenza (VG) May 2022 WINDSHIELD INSPECTION A SUBJECT: ND REATTACHMENT (SC232) AFFECTED VEHICLE RANGE: Model Production Date Range Cadenza (VG) February 1, 2013 to January 7, 2016 REQUIRED SUPPLIES: Part Name Figure Comments Sika Mach 60 Glazing Adhesive* Locally Sourced *To be used by dealer only if dealer staff is resealing windshield (reattachment/installation). REQUIRED PART: **If damaged during inspection/reattachment please replace both fasteners. Part Name Part Number Qty. Old New Windshield Molding 86130 3R000 86130 3R000QQK 1 A-Pillar Trim Fastener** 85849 3B000 85849 3B000QQK 2 ***Windshield Glass part numbers should only be ordered with Techline approval. A VIN control will be active on these part numbers. Part Name Part Number Qty. Comments Old New Windshield Glass*** 86111 3R800 86110 3R800QQK 1 Refer to Mobis Catalog for the applicable windshield glass part number. 86111 3R180 86110 3R820QQK 1 86111 3R820 86111 3R860 86110 3R860QQK 1 86111 3R230 86111 3R870 86110 3R870QQK 1 86111 3R531 If Kia is paying for the repair (refer to Important Note on page 4), use ONLY genuine Kia parts. Aftermarket parts should never be used for repairs covered under Warranty. CAUTION WINDSHIELD INSPECTION AND REATTACHMENT (SC232) Page 6 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC232 (Rev 2) Cadenza (VG) May 2022 SUBJECT: WARRANTY INFORMATION: (DEALER) N Code: N99 C Code: C99 *Use this Labor Op Code only if windshield is removed and reattached/installed by dealer. Kia strongly recommends 3rd party windshield reattachment or installation procedure be performed by a reputable automotive glass company. **The LDWS/LKAS calibration must be performed by dealer only. Note: Use sublet code ‘X1’ with a maximum allowed amount of $50.00 for locally sourced items required to successfully and safely remove/install the windshield (e.g. adhesive, wire, razor blades). Refer to Warranty Bulletin 2022-14 for claim submission procedures. Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. R 86111 3R150 0 (SC232) Dealer performed Windshield Inspection 221051R0 0.3 M/H 85849 3B000QQK (Up to 2) 2 (SC232) Dealer performed Windshield Inspection + Windshield Reattachment* 221051R3 2.2 M/H 86130 3R000QQK and 85849 3B000QQK (Up to 2) 1 (SC232) Dealer performed Windshield Inspection + Windshield Reattachment* + Calibration w/LDWS/LKAS** 221051R4 2.5 M/H (SC232) Dealer performed Windshield Inspection + Install New Windshield* 221051R7 2.2 M/H 86130 3R000QQK and 86110 3R800QQK or 86110 3R820QQK or 86110 3R860QQK or 86110 3R870QQK and 85849 3B000QQK (Up to 2) 1 (SC232) Dealer performed Windshield Inspection + Install New Windshield* + Calibration w/LDWS/LKAS** 221051R8 2.5 M/H VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SC232 when accessing the WebDCS system. NOTICE Page 7 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC232 (Rev 2) Cadenza (VG) May 2022 WINDSHIELD INSPECTION A SUBJECT: ND REATTACHMENT (SC232) WARRANTY INFORMATION: (3RD PARTY) N Code: N99 C Code: C99 *Use this Labor Op Code only if windshield is removed and reattached/installed by dealer. Kia strongly recommends 3rd party windshield reattachment or installation procedure be performed by a reputable automotive glass company. **The LDWS/LKAS calibration must be performed by dealer only. Note: Use sublet code ‘X1’ with a maximum allowed amount of $50.00 for locally sourced items required to successfully and safely remove/install the windshield (adhesive, wire, razor blades). Refer to Warranty Bulletin 2022-14 for claim submission procedures. Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. R 86111 3R150 0 (SC232) Dealer performed Windshield Inspection + 3rd Party Windshield Reattachment 221051R1 0.3 M/H 86130 3R000QQK and 85849 3B000QQK (Up to 2) 1 (SC232) Dealer performed Windshield Inspection + 3rd Party Windshield Reattachment + Dealer performed Calibration w/LDWS/LKAS** 221051R2 0.6 M/H (SC232) Dealer performed Windshield Inspection + 3rd Party Install New Windshield 221051R5 0.3 M/H 86130 3R000QQK and 86110 3R800QQK or 86110 3R820QQK or 86110 3R860QQK or 86110 3R870QQK and 85849 3B000QQK (Up to 2) 1 (SC232) Dealer performed Windshield Inspection + 3rd Party Install New Windshield + Dealer performed Calibration w/LDWS/LKAS** 221051R6 0.6 M/H VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SC232 when accessing the WebDCS system. NOTICE
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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V158) This notice applies to your vehicle: (Insert VIN) May 13, 2022 Dear Kia Cadenza Vehicle Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in 2014-2016 MY Cadenza vehicles. The defect can result in loosening of the front windshield glass and in the worst case, windshield separation, thereby increasing the risk of a crash and/or injury. Our records indicate that you own or lease one of the potentially affected vehicles. What Is The Problem? Certain sections of the front windshield glass for your vehicle may not have sufficient primer resulting in reduced adhesion of the windshield glass to the vehicle body. Although the exact cause of this condition is unknown, it is believed to be due to a deviation in the application of primer to the front windshield glass at the vehicle assembly plant. Insufficient adhesion can result in loosening of the front windshield glass and in the worst case, windshield separation, increasing the risk of a crash and/or injury. Kia Will Inspect And If Necessary Reinstall The Windshield At No Cost To You. Your authorized Kia dealer will inspect the front windshield glass, and if necessary, the front windshield glass will be removed and reattached with sufficient primer. This recall will be performed at no cost to you. The estimated time required to perform the recall will be approximately one (1) to two (2) hours depending on your dealer’s schedule. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be performed on your vehicle. • WARNING: If this condition occurs, you may experience excessive wind noise and/or water leaking from the front windshield glass. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC232 What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Consumer Assistance Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM SC232 – 2014-2016 MY CADENZA VEHICLES FRONT WINDSHIELD GLASS SAFETY RECALL CAMPAIGN If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $
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SC232 May 10, 2022 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on 2014-2016 MY Cadenza vehicles manufactured from February 1, 2013 through January 7, 2016. Certain sections of the front windshield glass for the subject vehicles may not have sufficient primer resulting in reduced adhesion of the windshield glass to the vehicle body. Although the exact cause of this condition is unknown, it is believed to be due to a deviation in the application of primer to the front windshield glass at the vehicle assembly plant. Insufficient adhesion can result in loosening of the front windshield glass and in the worst case, windshield separation, increasing the risk of a crash and/or injury. Dealers will inspect the front windshield glass, and if necessary, the front windshield glass will be removed and reattached with sufficient primer. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail notices to the affected vehicle owners on May 13, 2022. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department
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SC232 May 10, 2022 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on 2014-2016 MY Cadenza vehicles manufactured from February 1, 2013 through January 7, 2016. Certain sections of the front windshield glass for the subject vehicles may not have sufficient primer resulting in reduced adhesion of the windshield glass to the vehicle body. Although the exact cause of this condition is unknown, it is believed to be due to a deviation in the application of primer to the front windshield glass at the vehicle assembly plant. Insufficient adhesion can result in loosening of the front windshield glass and in the worst case, windshield separation, increasing the risk of a crash and/or injury. Dealers will inspect the front windshield glass, and if necessary, the front windshield glass will be removed and reattached with sufficient primer. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners on May 13, 2022 What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-158 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia Motors America Submission Date : MAR 15, 2022 NHTSA Recall No. : 22V-158 Manufacturer Recall No. : SC232 Manufacturer Information : Manufacturer Name : Kia Motors America Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 30,362 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2014-2016 Kia Cadenza Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : All 2014-2016 model year Cadenza (VG) vehicles manufactured from February 1, 2013 through January 7, 2016. The recall population was determined by a review of vehicle production records. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : FEB 01, 2013 – JAN 07, 2016 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Certain sections of the front windshield glass for the subject vehicles may not have sufficient primer resulting in reduced adhesion of the windshield glass to the vehicle body. Although the exact cause of this condition is unknown, it is believed to be due to a deviation in the application of primer to the front windshield glass at the vehicle assembly plant. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Insufficient adhesion can result in loosening of the front windshield glass and in the worst case, windshield separation, increasing the risk of a crash and/or injury. Description of the Cause : The exact cause of the reduced adhesion of the front windshield glass is unknown. However, it is believed to be due to a deviation in the application of primer to the windshield glass at the vehicle assembly plant. Part 573 Safety Recall Report 22V-158 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Wind noise and/or water leak from the front windshield glass. Involved Components : Component Name 1 : Glass-Windshield Component Description : Front Windshield Glass Component Part Number : 86111-3R150 & 86111-3R*** Supplier Identification : Component Manufacturer Name : Kia Corporation-Hwasung Assembly Plant Address : Autoland Hwaseong 95 Kiajadongcha-ro, Gyeonggi-do Hwaseong-si Foreign States 18571 Country : Korea, Republic of Chronology : See attached document titled “2014-2016MY Cadenza Windshield Chronology” Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. The front windshield glass will be removed and reattached with sufficient primer if necessary, following inspection of the windshield glass. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 11, 2020. How Remedy Component Differs from Recalled Component : The front windshield glass will be reinstalled with sufficient primer application. Identify How/When Recall Condition was Corrected in Production : The 2017 model year Cadenza (YG) is a different vehicle generation than the 2016 model year Cadenza (VG). As a result, the front windshield glass for the 2016 and 2017 model year Cadenza is different. The windshield glass primer application process was also changed beginning with the 2017 model year Cadenza. Part 573 Safety Recall Report 22V-158 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : The dealer notification is planned for May 10, 2022. The owner notification is planned for May 13, 2022. Planned Dealer Notification Date : MAY 10, 2022 – MAY 10, 2022 Planned Owner Notification Date : MAY 13, 2022 – MAY 13, 2022 * NR – Not Reported
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