SC232 – Windshield – 2014-2016 Kia Cadenza

March 15, 2022 NHTSA CAMPAIGN NUMBER: 22V158000

Inadequate Windshield Bonding

A front windshield that detaches from a vehicle can increase the risk of a crash or injury.

 

NHTSA Campaign Number: 22V158

Manufacturer KiaeBay logo Motors America

Components VISIBILITY

Potential Number of Units Affected 30,362

 

Summary

KiaeBay logo Motors America (KiaeBay logo) is recalling all 2014-2016 Cadenza vehicles. During manufacturing, the front windshield may not have been properly bonded to the vehicle, allowing it to detach.

 

Remedy

Dealers will inspect the front windshield glass. If necessary, the windshield will be removed and reinstalled. Repairs will be performed free of charge. Owner notification letters were mailed May 13, 2022. Owners may contact KiaeBay logo customer service at 1-800-333-4542. KiaeBay logo’s number for this recall is SC232.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Kia has a Recall

 


May 2022
SC232 (Rev 2, 11/10/2022)

This bulletin provides information to inspect and, if necessary, reattach the front windshield glass on 2014-2016MY Cadenza (VG) vehicles produced from February 1, 2013 through January 7, 2016. Certain sections of the front windshield glass may not have sufficient primer resulting in reduced adhesion of the windshield glass to the vehicle body. Although the exact cause of this condition is unknown, it is believed to be due to a deviation in the application of primer to the front windshield glass at the vehicle assembly plant. Insufficient adhesion can result in loosening of the front windshield glass, causing windshield separation. A separated windshield increases the risk of a crash and/or injury. Follow the procedure outlined in this publication to inspect the windshield for water leakage and, if necessary, remove and reattach the windshield. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.

NOTICE

There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.

 

Inspection Procedure:

BEFORE beginning, inspect the condition of the windshield glass when the vehicle arrives.

Take note of any damage observed, such as large rock chips, cracks, starburst cracks, etc. and document these on the R.O., and attach photos.
If windshield passes the leakage test (OK) but previous damage was noted upon arrival, then the customer is responsible for replacement.

1. Before inspecting for leakage, remove the front pillar trim (A) on both sides of the vehicle by referring to the “Body (Interior and Exterior) → Interior → Interior Trim → Repair procedures” chapter in the applicable Shop Manual on KGIS.

CAUTION

  • When removing the front pillar trim, be careful not to break the two (2) keys (B) at the bottom.
  • After removing the screw and detaching clip (C) and fastener (D) lift the front pillar trim in the direction of the headlining to remove it.

NOTICE

Use a non-marring trim removal tool (such as Snap-on® Part Number PBN5 or equivalent) to avoid damaging trim pieces.

2a. Mix a solution of soap and water into a clean spray bottle as follows:

  • 500ml water
  • 20ml soap

2b. Spray a moderate amount of soapy water along the upper outside seal area of the windshield.
Make sure the solution it is evenly spread across the entire surface and edges.

3. Inside the vehicle, inspect for water leakage along the top (E) and side pillar (F) areas of the windshield.

4. Using an air gun, blow air into these areas from inside the vehicle:
E: Between windshield glass and headliner.
F: Between windshield glass and front pillars.

CAUTION

When using the air gun, be careful NOT to lift or damage the inner tint lining on the windshield.

5. Immediately after blowing with the air gun, check for bubbles appearing on the outside of the windshield glass as shown.

  • If air bubbles are not present, no further action is required. Reinstall all removed parts in the reverse order of removal.
  • If air bubbles are present, proceed to the ‘Repair Procedure’ on page 4 to remove and reattach the front windshield glass.

Note: Be sure to clean off soap water residue from glass and paint surface.

 

Repair Procedure:

IMPORTANT

If the windshield glass is damaged before or after the leakage test, follow the guidelines below for replacement:

  1. Windshield is damaged upon arrival or before test, and passes leakage test (i.e., no water leaks), customer is responsible for the replacement. Inform customer.
  2. Windshield is damaged upon arrival or before test, and fails leakage test (i.e., water leaks are present), KiaeBay logo will pay for the replacement glass.
  3. Windshield fails leakage test (i.e., water leaks present), and is damaged during removal/reattaching (by dealer or subcontractor), KiaeBay logo will pay* for the replacement

Note: If windshield requires removal for reseal or replacement under reasons #2 or #3, open a Techline case online PRIOR to removal.

NOTICE

It is highly recommended to sublet the vehicle to an automotive glass company to perform the removal and reattachment of the windshield glass, if the technician is not equipped or trained to perform the repair.

1. Remove and reattach the windshield glass by referring to the “Body (Interior and Exterior) → Interior → Windshield Glass → Repair procedures” chapter in the applicable Shop Manual on KGIS.

CAUTION

  • Use a rotating wire removal tool during removal to reduce the possibility of damaging the glass.
  • Be careful NOT to damage the windshield glass during If the glass is damaged, it cannot be reused.

2. Perform LDWS calibration by referring to the “Body Electrical System → Lane Departure Warning System (LDWS) → Description and Operation” in the applicable Shop Manual on KGIS. Note: The LDWS/LKAS calibration must be performed by dealer only

 

AFFECTED VEHICLE RANGE:

ModelProduction Date Range
Cadenza (VG)February 1, 2013 to January 7, 2016

 

REQUIRED SUPPLIES:

Part NameComments
Sika Mach 60 Glazing Adhesive*Locally Sourced

*To be used by dealer only if dealer staff is resealing windshield (reattachment/installation).

 

REQUIRED PART:

Part NamePart NumberQty.
OldNew
Windshield Molding86130 3R00086130 3R000QQK1
A-Pillar Trim Fastener**85849 3B00085849 3B000QQK2

**If damaged during inspection/reattachment please replace both fasteners.

 

Part NamePart NumberQty.Comments
OldNew
Windshield Glass***86111 3R80086110 3R800QQK1Refer to Mobis Catalog for the applicable windshield glass part number.
86111 3R18086110 3R820QQK 

1

86111 3R820
86111 3R86086110 3R860QQK 

1

86111 3R230
86111 3R87086110 3R870QQK 

1

86111 3R531

***Windshield Glass part numbers should only be ordered with Techline approval. A VIN control will be active on these part numbers.

CAUTION

If KiaeBay logo is paying for the repair (refer to Important Note on page 4), use ONLY genuine KiaeBay logo parts. Aftermarket parts should never be used for repairs covered under Warranty.

 


SC232 – 2014-2016 MY CADENZA VEHICLES
FRONT WINDSHIELD GLASS SAFETY RECALL CAMPAIGN
Q & A
May 10, 2022

Q1. What type of campaign is KiaeBay logo conducting?

A1. KiaeBay logo America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to remedy a defect that can result in loosening of the front windshield glass and in the worst case, windshield separation.

 

Q2. What vehicles are affected by the recall?

A2. All 2014-2016 MY Cadenza vehicles manufactured from February 1, 2013 through January 7, 2016.

 

Q3. How many customer vehicles are affected by this recall?

A3. Approximately 30,362 vehicles

 

Q4. What is the concern with the windshield?

A4. Certain sections of the front windshield glass for the subject vehicles may not have sufficient primer resulting in reduced adhesion of the windshield glass to the vehicle body. Although the exact cause of this condition is unknown, it is believed to be due to a deviation in the application of primer to the front windshield glass at the vehicle assembly plant. Insufficient adhesion can result in loosening of the front windshield glass and in the worst case, windshield separation, increasing the risk of a crash and/or injury.

 

Q5. Are there any warnings associated with the recall condition?

A5. Yes, wind noise and/or water leaking from the front windshield.

 

Q6. Can you describe the recall campaign and fix?

A6. Dealers will be instructed to inspect the front windshield glass, and if necessary, the front windshield glass will be removed and reattached with sufficient primer.

 

Q7. How will owners of the affected vehicles be notified?

A7. KiaeBay logo will send a letter notifying owners of the affected vehicles by first class mail on May 13, 2022.

 

Q8. What should vehicle owners do when they receive the notification?

A8. Upon receipt of the letter, owners are to contact their authorized KiaeBay logo dealer to arrange to have the recall performed on their vehicle.

 

Q9. How was the issue discovered?

A9. Through the regular monitoring of field information.

 

Q10. Will this cost vehicle owners any money?

A10. No. KiaeBay logo will perform the recall repair at no cost to the customer.

 

Q11. What about customers who may have already paid to have this situation corrected?

A11. If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to KiaeBay logo via the Owners section (Contact KiaeBay logo) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to KiaeBay logo for review and consideration at the following address:

Consumer Assistance Center
KiaeBay logo America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542

 

Q12. Are there any restrictions on an owner’s eligibility?

A12. No.

 

Q13. If a customer has an immediate question, where can they get further information?

A13. The customer can contact their local authorized KiaeBay logo dealership or call KiaeBay logo’s Consumer Assistance Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).

 


2014-2016MY Cadenza
Windshield
Basis of Safety Defect Determination 573.6(c)(6)

 

September 2021

Through regular monitoring of field data, KiaeBay logo North America (KiaeBay logo NA) Safety Office identifies potential front windshield glass looseness complaint on a 2016MY Cadenza. KiaeBay logo NA Safety Office conducts preliminary evaluation of warranty claims of windshield glass leaks, wind noise and flapping.

 

October-November 2021

KiaeBay logo NA Safety Office continues to analyze field data to identify potential loose windshield glass incidents and locates potential vehicle for inspection. No customer complaints of complete windshield glass separation. No reports of injuries or crashes.

 

November 17, 2021

KiaeBay logo NA inspects a 2016MY Cadenza vehicle and identifies windshield glass looseness on certain sections of glass. Following vehicle inspection, windshield glass is removed and shipped to KiaeBay logo NA for further investigation.

 

December 20, 2021

KiaeBay logo NA receives the shipped 2016MY Cadenza windshield glass. KiaeBay logo NA Safety Office inspects windshield glass and identifies insufficient primer application on certain sections of glass.

 

January 25, 2022

KiaeBay logo NA Safety Office locates a 2014MY Cadenza for inspection. Vehicle inspection reveals windshield glass looseness on certain sections of glass. Windshield glass was not removed in order to conduct further investigation. KiaeBay logo NA begins vehicle repurchase process.

 

February 16, 2022

The windshield glass for the 2016MY Cadenza previously inspected is sent to KiaeBay logo Corporation (KiaeBay logo HQ) for its further investigation.

 

February 26, 2022

KiaeBay logo HQ receives the shipped windshield glass from subject 2016MY Cadenza.

 

March 3-4, 2022

KiaeBay logo NA receives repurchased 2014MY Cadenza vehicle. KiaeBay logo NA Safety Office removes windshield glass from the vehicle and confirms insufficient adhesion along certain sections of windshield.

 

March 7-8, 2022

KiaeBay logo HQ informs KiaeBay logo NA Safety Office of its 2016MY Cadenza windshield glass investigation results. KiaeBay logo HQ confirms windshield glass had lower primer thickness along certain sections of the windshield.

KiaeBay logo HQ advises KiaeBay logo NA Safety Office that while exact cause of condition is not known, it is believed to be due to a deviation in the application of primer to the front windshield glass at the vehicle assembly plant.

 

March 8, 2022

KiaeBay logo NA decides to conduct a safety recall of the 2014-2016MY Cadenza vehicles. 256 warranty claims [dates of receipt 8/31/16—10/25/21], 25 techline cases [dates of receipt 4/11/17—1/4/21] and 24 customer complaints [10/26/16—10/6/21] of windshield glass looseness. No complaints of complete windshield glass separation. No fatalities, injuries, crashes or fires.

 


3 Affected Products

Vehicle

MAKEMODELYEAR
KIAeBay logoCADENZA2014-2016

 


13 Associated Documents

Recall Acknowledgement

RCAK-22V158-2529.pdf 780.914KB

 


2014-2016MY Cadenza Windshield Chronology

RMISC-22V158-3906.pdf 83.05KB

 


Defect Notice 573 Report

RCLRPT-22V158-7744.PDF 213.693KB

 


SC232 – 2014-2016 MY CADENZA VEHICLES FRONT WINDSHIELD GLASS SAFETY RECALL CAMPAIGN Q & A: May 10, 2022

RMISC-22V158-8022.pdf 115.16KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V158-1933.pdf 86.133KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V158-0266.pdf 110.149KB

 


Remedy Instructions and TSB

RCRIT-22V158-0894.pdf 356.536KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V158-6378.pdf 242.252KB

 


Remedy Instructions and TSB

RCRIT-22V158-9271.pdf 429.09KB

 


Recall Quarterly Report #1, 2022-2

RCLQRT-22V158-5254.PDF 211.14KB

 


Recall Quarterly Report #2, 2022-3

RCLQRT-22V158-4779.PDF 211.242KB

 


Remedy Instructions and TSB

RCRIT-22V158-4565.pdf 393.19KB

 


Recall Quarterly Report #3, 2022-4

RCLQRT-22V158-9138.PDF 211.336KB

 


Latest Recalls Documents

 


 

Bestseller No. 1
Urethane Windshield Adhesive - Quick Curing & Weather Resistant Auto Glass Adhesive, Vertical & Overhead Application, Windshield Repair Kit with Gloves, Applicator Tip & Cartridge - 310ml Black
  • Specialized Polyurethane Formula: This windshield adhesive provides a quick-curing, robust bond that eliminates drips & mess. Its non-sagging properties make it suitable for vertical & overhead applications.
  • Superior Bonding Strength: Our high-quality polyurethane adhesive ensures a strong hold, absorbing impacts and vibrations to keep your windshield secure, crack-free, & leak-proof even in tough conditions.
  • All-Weather Auto Glass Adhesive: This windshield repair adhesive maintains its grip in both high and low temperatures, providing a watertight seal for protection against moisture and rain.
  • Easy Application, No Primer Needed: Our polyurethane windshield adhesive comes in a 310ml cartridge compatible with standard caulking guns. Ready to use and includes gloves and an applicator tip.
  • Multipurpose Automotive Adhesive: Capable of bonding various parts of vehicles including glass edges, backlights, and sidelights; suitable for cars, trucks, and RVs.
Bestseller No. 2
3M 08609 Window-Weld Super Fast Urethane Windshield Adhesive, High-Strength Fast-Curing One-Part Auto Glass Sealant, 10.5 fl oz (310 mL) Cartridge, Black
4,446 Reviews
3M 08609 Window-Weld Super Fast Urethane Windshield Adhesive, High-Strength Fast-Curing One-Part Auto Glass Sealant, 10.5 fl oz (310 mL) Cartridge, Black
  • PROFESSIONAL AUTO GLASS BOND: High-strength urethane adhesive bonds windshields securely to vehicle frames for a permanent, weatherproof seal. Helps prevent leaks and withstands road vibrations and extreme temperatures.
  • SUPER FAST 1-HOUR CURE: Advanced moisture-curing formula sets quickly with a 10-15 minute work time and achieves safe drive-away strength in as little as one hour (at 73°F). Ideal for professionals to minimize vehicle downtime.
  • EASY, NO-MESS APPLICATION: Medium viscosity, non-sag formula won't drip for controlled application on vertical or overhead surfaces. Use any standard 10.5 oz cartridge caulking gun (manual or powered) for precise adhesive placement.
  • ONE-PART URETHANE, NO MIXING: Ready-to-use single-component polyurethane adhesive requires no mixing or special equipment. Simplifies windshield replacement with consistent bonding performance and no guesswork.
  • VERSATILE & UNIVERSAL USE: Designed for replacing bonded auto glass, including windshields, rear windows, and quarter glass. Also suitable for some non-structural panel bonding applications. Universal fit for cars, trucks, and SUVs.
SaleBestseller No. 3
Polyurethane Windshield Adhesive โ€” Fast Curing Auto Glass Glue with High Bond Strength, Black Windshield Sealant for Vehicle & RV Window Seal, Urethane Adhesive with Gloves, OEM Quality, 10.5 fl oz
1,838 Reviews
Polyurethane Windshield Adhesive — Fast Curing Auto Glass Glue with High Bond Strength, Black Windshield Sealant for Vehicle & RV Window Seal, Urethane Adhesive with Gloves, OEM Quality, 10.5 fl oz
  • FAST-CURING WINDSHIELD ADHESIVE — OEM QUALITY BOND — Professional-strength polyurethane formula bonds windshields, rear windows, and side glass with fast-curing adhesive that reaches handling strength in hours, not days. OEM-level performance for auto glass replacement and repair.
  • HIGH BOND STRENGTH — WON'T SHRINK OR CRACK — Engineered for permanent, flexible adhesion that holds through temperature swings, road vibration, and weather exposure. The cured seal stays flexible without shrinking or cracking over time — critical for maintaining a watertight windshield.
  • WORKS ON VEHICLE & RV GLASS — Use as a windshield sealant, rear view mirror adhesive, or window seal compound on cars, trucks, SUVs, vans, and RVs. Bonds glass to metal, fiberglass, and painted surfaces with equal strength.
  • EASY APPLICATION — STANDARD CAULKING GUN COMPATIBLE — Cartridge loads into any standard caulking gun for controlled, even bead placement. No proprietary tools required. Includes disposable nitrile gloves for clean, professional results.
  • BLACK URETHANE FORMULA — 10.5 FL OZ — Black color matches OEM windshield sealant lines for factory-appearance repairs. One cartridge provides enough adhesive for a full windshield installation on most vehicles.
Bestseller No. 4
Windshield Adhesive – Easy to Apply – Fast Curing & Weather Resistant – High-Strength Bond – Professional Polyurethane Auto Glass Adhesive – Windshield Sealant – Repair Kit for Cars, Trucks & SUVs
  • GREAT HOLDING POWER: Advanced Mattfix polyurethane windshield adhesive technology delivers strong and reliable adhesion to hold the window firmly in place while creating a secure seal that helps prevent leaks during everyday driving.
  • HIGH-STRENGTH BOND: This windshield glue adhesive forms an incredibly strong, durable bond between glass and metal surfaces, ensuring reliable windshield installation without primer while maintaining a permanent holdover time.
  • EASY TO APPLY: Easy-to-dispense windshield urethane adhesive flows evenly when used with manual or electric caulking guns, creating a clean, consistent bead without sagging or excessive mess. This car window adhesive is suitable for both professional glass installation and DIY car, SUV, or truck maintenance.
  • FAST-CURING FORMULA: Quick-setting windshield adhesive sealant with no-sag properties. It cures rapidly to speed up installation. Mattfix auto glass gluereduces vehicle downtime to just a few hours while delivering a lasting performance.
  • WATER & WEATHER RESISTANT: Our car window glue is designed to withstand high and low temperatures, excessive moisture, and road vibrations. This windshield sealant black compound maintains a stable and secure glass positioning during long-term van or motorhome use.
Bestseller No. 5
Polyurethane Windshield Adhesive & Sealant 50ML - High Strength, Fast Curing Formula for Automotive Glass, Car Windscreen, RV Window - Professional Strength, Weather Resistant Crack Repair Glue
  • Strong Adhesion – This windshield glue adhesive absorbs shocks and vibrations to keep windshields securely in place. Prevents cracks and leaks, even on rough roads or under extreme stress.
  • Quick-Curing & Non-Drip – Our urethane adhesives formula sets quickly without sagging or dripping, significantly reducing hold time. This allows you to complete vertical and overhead applications faster and with a cleaner, more professional finish.
  • Weather-Resistant – Whether it’s sweltering summer heat, freezing winter cold, or even extreme temps from -50°C to 180°C, our formula withstands high and low temperatures, UV rays, and moisture—forming an impenetrable seal that shields your vehicle from downpours and humidity, all for long-lasting performance.
  • Easy Application – Our polyurethane windshield adhesive comes in a 300ml cartridge compatible with standard caulking guns. It’s ready to use, includes an applicator tip, and just remember to clean the surface before use for smooth, reliable bonding.
  • Multipurpose Automotive Adhesive – This auto glass adhesive seamlessly bonds windshields, backlights, sidelights, and glass edges on any vehicle—from cars and trucks to RVs. Designed for both DIY enthusiasts and professional repairs, it’s the go-to solution for durable, leak-proof results every time.

 


This product presentation was made with AAWP plugin.

Leave a Comment

Share to...