SC229 – Airbag Control Unit (ACU) – 2014 Kia Soul

February 18, 2022 NHTSA CAMPAIGN NUMBER: 22V096000

Front Air Bags May Not Deploy

Front air bags that do not deploy as intended can increase the risk of injury in a crash.

 

NHTSA Campaign Number: 22V096

Manufacturer KiaeBay logo Motors America

Components AIR BAGS

Potential Number of Units Affected 128,280

 

Summary

KiaeBay logo Motors America (KiaeBay logo) is recalling certain 2014 Soul vehicles. The front air bags may not deploy during a crash if the Air Bag Control Unit (ACU) loses communication with the front impact sensors.

 

Remedy

Dealers will update the ACU software, free of charge. Owner notification letters were mailed April 4, 2022. Owners may contact KiaeBay logo customer service at 1-800-333-4542. KiaeBay logo’s number for this recall is SC229.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Kia has a Recall

 


SC229
March 2022

AIRBAG CONTROL UNIT (ACU) SOFTWARE LOGIC IMPROVEMENT (SC229)

This bulletin provides information to update the Airbag Control Unit (ACU) software logic on 2014MY Soul (PS) produced from July 21, 2013 through June 20, 2014. In the rare event that communication to the ACU from both the left and right front impact sensors is simultaneously lost early in a severe crash, before frontal airbag deployment is commended by the ACU, the front airbags will not deploy. Non-deployment of the frontal airbags increases the risk of injury.

Follow the procedure outlined in this publication to update the ACU software logic. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.

NOTICE

There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bullet in.

 

ECU Upgrade Procedure:

To correct this condition, the ECU should be reprogrammed using the KDS download, as described in this bulletin.

Upgrade Event Name
606. PS ACU OPERATION LOGIC IMPROVEMENT

 

NOTICE

  • Confirm a fully charged battery (12.3 volts or higher is necessary) is used or utilize a fully charged jump starter box connected to the battery.
  • Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.  
  • All ECU upgrades must be performed with the ignition set to the ‘ON’ position unless otherwise stated.
  • Damaged VCI II units should not be used and promptly replaced.
  • Be careful not to disconnect the VCI-II connected to the vehicle during the ECU upgrade procedure.  
  • DO NOT start the engine during ECU upgrade.
  • DO NOT turn the ignition key ‘OFF’ or interrupt the power supply during ECU upgrade.  
  • When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before starting the engine.    
  • ONLY use approved ECU upgrade software designated for the correct application.

 

IMPORTANT

It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to the ECU.

NOTICE

Before attempting an ECU upgrade on any KiaeBay logo model, make sure to first determine whether the applicable model is equipped with an immobilizer security system. Failure to follow proper procedures may cause the PCM to become inoperative after the upgrade and any claims associated with this repair may be subject to chargeback.

 

ROM ID INFORMATION TABLE:

Upgrade Event #606

ModelControllerECU P/No.ROM ID
PreviousNew
PSACU95910 B2000

95910 B2010

95910 B2100

95910 B2200

95910 B2300

95910 B2400

95910 B2500

471H6B9C

473H6B9C

481H6D9D

483H6D9D
H00H6B9C

493H6D9D

494H6D9D

To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle’s ECM ROM ID and reference the Information Table as necessary.

 

NOTICE

Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.

1. Connect the VCI-II to the OBD-II connector, located under the driver’s side of the instrument panel.

NOTICE

The ECU upgrade function on KDS operates wirelessly. It is not necessary to perform the upgrade via USB cable.

2. With the ignition ON, turn ON the KDS tablet. Select ‘KDS’ from the home screen.

3. Confirm communication with VCI (A) and then configure the vehicle (B) using the ‘AUTO VIN’ (C) feature.

4. Select ‘ECU Upgrade’.

5. The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event(s) #606.

NOTICE

The vehicle must be identified in Vehicle Selection to download an Event for that vehicle.

6. Select Auto Mode.

CAUTION

Do NOT attempt to perform a Manual Mode upgrade UNLESS Auto Mode fails. Always follow the instructions given on the KDS in either Auto or Manual mode.

7. Select AIRBAG system and the corresponding software event for the vehicle.

  • 606. PS ACU OPERATION LOGIC IMPROVEMENT

8. The ECU upgrade will begin and the progress of the upgrade will appear on the bar graph. Upgrade part (1/2) (E) will download the upgrade event to the VCI-II. Upgrade part (2/2) (F) will upgrade the ECU.

CAUTION

Do not touch the system buttons (like ‘Back’, ‘Home’, ‘etc.’) while performing ECU Upgrade.

9. If a “Communication Fail” screen appears, verify that the VCI-II and KDS are communicating properly. Select ‘OK’ and restart the from step 4.

NOTICE

If an error notice continues to appear or if the upgrade cannot be performed, DO NOT disconnect the KDS/VCI II. Contact GIT America Help Desk at (888) 542 4371 or Techline.

10. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select ‘OK’ to continue.

11. Once the upgrade is complete, select ‘OK’ to finalize the procedure.

12. When prompted, select ‘YES’ to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade.

13. Start the engine to confirm normal operation of the vehicle.

 

Manual Upgrade Procedure:

NOTICE

The manual upgrade should ONLY be performed if the automatic upgrade fails

If the automatic upgrade fails, DO NOT turn the ignition ‘OFF’. Proceed to the ‘Manual Mode’ upgrade with the ignition ‘ON’

See table below for ‘Manual Mode’ passwords.

 

Manual Mode ECU Upgrade Passwords

MenuPassword
PS ACU: 95910-B2000/010 [471H6B9C/473H6B9C/481H6D9D]2000
PS ACU: 95910-B2000/010 [H00H6B9C/493H6D9D]2010
PS ACU: 95910-B2100/200/300/400 [471H6B9C/473H6B9C/481H6D9D]2100
PS ACU: 95910-B2100/200/300/400 [H00H6B9C/493H6D9D]2200
PS ACU: 95910-B2500 [471H6B9C/473H6B9C/481H6D9D]2500
PS ACU: 95910-B2500 [H00H6B9C/493H6D9D]2600

 

1. Within the ECU Upgrade screen displayed, select Manual Mode.

2. Select the AIRBAG system under the System selection menu. Select Upgrade Event #606 and select Upgrade to continue.

3. Select the appropriate control unit part number with reference to the ROM ID Information Table on page 3, and select OK.

4. Enter the appropriate password from the Manual Mode password table above and select OK.

5. The upgrade will begin and the progress of the upgrade will appear on the bar graph.

6. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK.

7. Once the upgrade is complete, select OK to finalize the procedure.

8. When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade.

9. Start the engine to confirm proper operation of the vehicle.

 

AFFECTED VEHICLE RANGE:

ModelProduction Date Range
2014MY Soul (PS)July 21, 2013 to June 20, 2014

 


SC229 – 2014 MY SOUL VEHICLES AIRBAG CONTROL UNIT (ACU)
SAFETY RECALL CAMPAIGN
Q & A
March 31, 2022

Q1. What type of campaign is KiaeBay logo conducting?

KiaeBay logo America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall
Campaign to remedy a defect that impairs the vehicle’s airbag function.

 

Q2. What vehicles are affected by the recall?

All 2014 MY Soul vehicles manufactured from July 21, 2013 through June 20, 2014.

 

Q3. How many customer vehicles are affected by this recall?

Approximately 128,280 vehicles

 

Q4. What is the concern with the ACU?

In the rare event that communication to the Airbag Control Unit (ACU) from both the left and right front impact
sensors is simultaneously lost early in a severe crash, before frontal airbag deployment is commanded by the ACU,
the front airbags will not deploy. Nondeployment of the frontal airbags increases the risk of injury.

 

Q5. Can you describe the recall campaign and fix?

Dealers will be instructed to update the ACU software to an improved version that will enable deployment of the
frontal airbags even if communication from both left and right front impact sensors to the ACU is lost early in the
crash sequence.

 

Q6. How will owners of the affected vehicles be notified?

KiaeBay logo will send a letter notifying owners of the affected vehicles by first class mail beginning on March 30, 2022.

 

Q7. What should vehicle owners do when they receive the notification?

Upon receipt of the letter, owners are to contact their authorized KiaeBay logo dealer to arrange to have the recall performed
on their vehicle.

 

Q8. How was the issue discovered?

Through the regular monitoring of field information.

 

Q9. Will this cost vehicle owners any money?

No. KiaeBay logo will perform the recall repair at no cost to the customer.

 

Q10. What about customers who may have already paid to have this situation corrected?

If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to KiaeBay logo via the Owners section (Contact KiaeBay logo) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to KiaeBay logo for review and consideration at the following address:

Consumer Assistance Center
KiaeBay logo America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542

 

Q11. Are there any restrictions on an owner’s eligibility?

No.

 

Q12. If a customer has an immediate question, where can they get further information?

The customer can contact their local authorized KiaeBay logo dealership or call KiaeBay logo’s Consumer Assistance Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).

 

 


2014MY Soul Airbag Control Unit (ACU)
Basis of Safety Defect Determination 573.6(c)(6)

 

August 2019

KiaeBay logo Motors America, Inc. (KMA) receives lawsuit complaint alleging non-deployment of the frontal airbags in a 2014MY Soul.

 

October 29, 2020

Event Data Recorder (EDR) data downloaded from subject 2014MY Soul. Data confirms curtain airbags, side airbags and driver’s seatbelt pretensioner deployed. Front airbags did not deploy.

 

March-June 2021

Inspections of the subject 2014MY Soul conducted confirming the left and right front impact sensors were compromised and severed during impact-induced deformation likely resulting in loss of communication to the Airbag Control Unit from the front impact sensors early in the crash.

 

June 20-27, 2021

Based on the subject vehicle inspections results, KiaeBay logo Corporation (KiaeBay logo HQ) conducts two (2) vehicle crash tests in an attempt to duplicate frontal airbag non-deployment with similar incident crash conditions. KiaeBay logo HQ unable to duplicate non-deployment.  Front airbags deployed before both left and right front impact sensors were severed during crash sequence.

 

January 15, 2022

KiaeBay logo HQ conducts additional vehicle crash test to duplicate nondeployment of frontal airbags with a more severe set of crash conditions than previously tested in June 2021. Non-deployment of the front airbags could not be duplicated. Front airbags deployed before both left and right front impact sensors were severed during crash sequence.

 

January 17-February 7, 2022

KiaeBay logo HQ further conducts simulation testing, including review of frontal airbag deployment logic, to evaluate possible crash incident scenarios that could result in non-deployment of frontal airbags. Testing identifies very rare scenario that if communication to the Airbag Control Unit (ACU) from both the left and right front impact sensors is simultaneously lost extremely early in a crash, before frontal airbag deployment is commanded by the ACU, the front airbags will not deploy. KiaeBay logo HQ also confirms no other similar incidents reported globally.

 

February 8-10, 2022

KiaeBay logo HQ informs KiaeBay logo North America Safety Office of test results and global field data. KiaeBay logo NA Safety Office reviews field data and also confirms no similar non-deployment incidents other than the incident identified by the lawsuit.

 

February 11, 2022

Even though the simultaneous loss of communication from both left and right front impact sensors to the ACU before frontal airbag deployment is commanded by the ACU is a rare crash event, as a precautionary measure, KiaeBay logo NA decides to conduct a safety recall for the 2014MY Soul.  One (1) crash and (1) injury related to single lawsuit incident identified above. No fatalities or fires.

 


1 Affected Product

Vehicle

MAKEMODELYEAR
KIAeBay logoSOUL2014

 


11 Associated Documents

Recall Acknowledgement

RCAK-22V096-7259.pdf 644.939KB

 


2014MY Soul ACU Chronology

RMISC-22V096-1955.pdf 82.341KB

 


Defect Notice 573 Report

RCLRPT-22V096-4964.PDF 213.68KB

 


Remedy Instructions and TSB

RCRIT-22V096-3668.pdf 605.081KB

 


SC229 – 2014 MY SOUL VEHICLES AIRBAG CONTROL UNIT (ACU) SAFETY RECALL CAMPAIGN Q & A: March 31, 2022

RMISC-22V096-7803.pdf 114.375KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V096-8850.pdf 109.607KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V096-2391.pdf 85.487KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V096-8221.pdf 242.773KB

 


Recall Quarterly Report #1, 2022-2

RCLQRT-22V096-0518.PDF 211.141KB

 


Recall Quarterly Report #2, 2022-3

RCLQRT-22V096-8262.PDF 211.25KB

 


Recall Quarterly Report #3, 2022-4

RCLQRT-22V096-5503.PDF 211.349KB

 


Latest Recalls Documents

 


 

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