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February 17, 2022 NHTSA CAMPAIGN NUMBER: 22V093000
Low Pressure Fuel Hose May Leak
A fuel leak can increase the risk of a fire.
NHTSA Campaign Number: 22V093
Manufacturer Kia Motors America
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 72,848
Summary
Kia Motors America (Kia
) is recalling certain 2013-2014 Optima vehicles that were previously repaired under NHTSA recall number 20V-100. The low pressure fuel hose may be damaged, or missing heat-protective tape, which can result in a fuel leak.
Remedy
Dealers will replace the low pressure fuel hose, free of charge. Owner notification letters were mailed August 2, 2022. Owners may contact Kia customer service at 1-800-33-4542. Kia
’s number for this recall is SC228.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Kia has a Recall
SC228
July 2022
LOW PRESSURE FUEL FEED TUBE REPLACEMENT (SC228)
This bulletin provides the procedure to replace the low-pressure fuel feed tube assembly on certain 2013-2014MY Optima (QF) vehicles produced at Kia Georgia (KaGA) from November 15, 2012 through December 18, 2013. The remedy for previous recall 20V100 (Kia
’s internal campaign no. SC187) may not have been properly performed in all cases. In some cases, the low-pressure fuel tube may not have been properly repaired with heat protective tape after inspection revealed no damage or leak. In some other cases, the low-pressure fuel tube was repaired with heat protective tape instead of being replaced even though damage might be present. In either case, a subsequent fuel leak can occur. Leaking fuel increases the risk of a fire. Dealers are to replace the low-pressure fuel tube with a new improved one. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
Replacement Procedure:
NOTICE
Ensure that the engine is not running, and the ignition is in the OFF position. Vehicle will need to be lifted and lowered on a lift during this procedure. Refer to the applicable Shop Manual on KGIS for more details and/or 2.0L T application. Note: 2.4L GDI show n for demonstration purposes.
1. On the fuse box located next to the air cleaner assembly, remove the 20A Fuel Pump relay (A).
2. Remove the air cleaner assembly (B).
3a. Disconnect the high-pressure fuel pump (C) electrical connector (D).
3b. Attempt to start the engine to relieve fuel system pressure.
4. Place a clean rag underneath and disconnect the fuel line (E) from the high-pressure fuel pump (C).
5. Remove/detach the three (3) upper fuel line (E) retaining brackets (2.4L shown).
Note: Fuel line bracket(s) routing for 2.0L-T may differ.
6a. Raise vehicle on lift.
6b. Remove the two (2) bottom engine covers.
7. Remove the left (driver side) bottom cover.
8. Detach the front bottom fuel line guard/cover and lower as shown.
9a. Detach the fuel line (E) from the retaining bracket.
9b. Press the blue tabs to disconnect/release and remove the fuel line (E).
10. Install the new fuel line (F) in the reverse order of removal.
Note: Ensure fuel line is fully engaged.
11. Reinstall the fuel pump relay.
12. Start the engine and allow it to idle.
13. Confirm that no leak is present.
14. Install the engine cover.
15. Check for any DTC’s stored during the procedure.
AFFECTED VEHICLE RANGE:
Model | Production Date Range |
Optima (QF) | November 15, 2012 to December 18, 2013 |
REQUIRED PART:
SC228 – 2013-2014 MY OPTIMA VEHICLES LOW-PRESSURE FUEL TUBE
SAFETY RECALL CAMPAIGN
FOLLOW-UP NOTICE
Q & A
July 28, 2022
Q1. What type of campaign is Kia conducting?
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to remedy a defect that can result in a fire in the vehicle’s engine compartment.
Q2. What vehicles are affected by the recall?
Certain 2013-2014 MY Optima vehicles manufactured at Kia Georgia from November 15, 2012 through December 18, 2013 that received the heat protective tape repair under NHTSA Recall 20V100 (Kia
internal campaign no. SC187).
Q3. How many customer vehicles are affected by this recall?
Approximately 72,848 vehicles.
Q4. What is the concern with the Low-Pressure Fuel Tube?
The remedy for previous recall 20V100 may not have been properly performed in all cases by dealers. In some cases, the low-pressure fuel tube may not have been properly repaired with heat protective tape after inspection revealed no damage or leak. In some other cases, the low-pressure fuel tube was repaired with heat protective tape instead of being replaced even though damage might be present. In either case, a subsequent fuel leak can occur. Leaking fuel increases the risk of a fire.
Q5. Can you describe the recall campaign and fix?
Dealers will replace the low-pressure fuel tube with a new improved one. The remedy part has a different tube material with a protective sleeve and connector structure for increased stress and heat resistance.
Q6. How will owners of the affected vehicles be notified?
Kia will send a follow-up letter notifying owners of the affected vehicles by first class mail beginning on August 2, 2022, advising customers that the remedy part is now available.
Q7. What should vehicle owners do when they receive the notification?
Upon receipt of the follow up notice, owners are to contact their authorized Kia dealer to arrange to have the recall performed on their vehicle. If at any time prior to having the recall repair conducted, owners detect a fuel smell and/or fuel leakage, owners are instructed to turn off the engine and discontinue driving their vehicle.
Q8.How was the issue discovered?
Through the regular monitoring of field information.
Q9. Will this cost vehicle owners any money?
No. Kia will perform the recall repair at no cost to the customer.
Q10.What about customers who may have already paid to have this situation corrected?
If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia via the Owners section (Contact Kia
) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to Kia
for review and consideration at the following address:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Q11. Are there any restrictions on an owner’s eligibility?
No.
Q12. If a customer has an immediate question, where can they get further information?
The customer can contact their local authorized Kia dealership or call Kia
’s Consumer Assistance Center at 1-800333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).
2013-2014MY Optima Low Pressure Fuel Tube
Basis of Safety Defect Determination 573.6(c)(6)
February 21, 2020Kia Motors America, Inc. (KMA) files recall of 2013-2014MY Optima produced at Kia Motors Manufacturing Georgia (KMMG) due to fuel leak from low pressure fuel tube (20V100).
May 15, 2020
Kia amends its 573 notice for recall 20V100 with updated information, including recall repair remedy. Dealers instructed to inspect the low-pressure fuel tube for damage and/or leaking. If damage and/or leaking is found, the low-pressure tube is to be replaced with a new one. If no damage or leaking is found, a heatprotective tape is to be installed at the connection between the lowpressure fuel tube and fuel pump for added protection.
November 5 – December 8, 2020
Kia North America (Kia
NA) Product Quality department issues report identifying a fuel leak in a 2013MY Optima following completion of 20V100 recall heat protective tape application repair. Kia
NA Product Quality department requests KMMG investigate issue. Issue may be caused by quick connect fitting rotation at GDI pump.
December 9, 2020
Based on understanding of quick connect fitting rotation at GDI pump, Kia NA issues revised Technical Service Bulletin for Recall 20V100 instructing dealers to inspect rotation of quick connect fitting and replace low pressure fuel tube if fitting rotates with low resistance.
November 11 – December 17, 2021
As part of its regular monitoring of field data, Kia NA Safety Office conducts preliminary review of post-recall repairs involving fuel tube leaks after heat-protective tape was applied.
December 2021 – January 24, 2022
Kia NA Safety Office reviews possible causes of post recall repair fuel leaks following application of the heat protective tape with Kia
Corporation (Kia
HQ). Exact cause unknown, however, it is believed remedy for previous recall 20V100 may not have been properly performed in all cases by dealers.
February 10, 2022
Kia NA decides to conduct a safety recall for 2013-2014MY Optima vehicles that had the heat protective tape applied. 155 warranty claims (dates of receipt 7/20/20—1/10/22); 12 customer complaints (dates of receipt 7/25/20—1/3/22); 8 techline cases (dates of receipt 7/24/20—12/7/21). No post-recall remedy fires, fatalities, injuries, or crashes.
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
KIA![]() | OPTIMA | 2013-2014 |
14 Associated Documents
Defect Notice 573 Report
RCLRPT-22V093-1046.PDF 213.739KB
Recall Acknowledgement
RCAK-22V093-7697.pdf 644.948KB
2013-2014MY Optima Low Pressure Fuel Tube – Basis of Safety Defect Determination 573.6(c)(6)
RMISC-22V093-1496.pdf 82.445KB
SC228 – 2013-2014 MY OPTIMA VEHICLES LOW-PRESSURE FUEL TUBE SAFETY RECALL CAMPAIGN INTERIM NOTICE Q & A: April 12, 2022
RMISC-22V093-0655.pdf 132.867KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V093-1057.pdf 116.478KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V093-6307.pdf 111.323KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V093-5616.pdf 184.254KB
Remedy Instructions and TSB
RCRIT-22V093-7572.pdf 800.518KB
SC228 – 2013-2014 MY OPTIMA VEHICLES LOW-PRESSURE FUEL TUBE SAFETY RECALL CAMPAIGN FOLLOW-UP NOTICE Q & A July 28, 2022
RMISC-22V093-4629.pdf 133.009KB
Manufacturer Notices(to Dealers,etc)
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-22V093-1253.pdf 245.463KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V093-6185.PDF 211.14KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V093-6184.PDF 211.249KB
Recalls Documents
- NO MORE WIGGLE: With the STA-TITE Fastening System your seat will never come loose
- INSTALLS WITH A SNAP: The STA-TITE Seat Fastening System is easy to install with just a wrench
- CLASSIC CHROME HINGES: Accent bath hardware finishes
- RESISTS CHIPPING AND SCRATCHING: Durable enameled wood seat provides a superior high-gloss finish
- FITS ALL ROUND TOILETS: Including Kohler, American Standard, TOTO and many more
- Deep Cleans GDI (Gasoline Direct Injection) / PFI (Port Fuel Injection) Intake Valves, As Well As, The Throttle Body, Intake Ports, Fuel Injectors and Combustion Chambers
- Helps Restore Fuel Economy and Maximize Horse Power
- Removing Carbon and Fuel Deposits From Gasoline Engines Intake Valves, Intake Ports and Turbos Is Essential to Ensuring Optimal Vehicle Performance.
- Made with Carbon Clear and Trade, the Most Advanced P.E.A. Cleaning Agent Available
- Strong Enough to Cut Through Thick Carbon Deposits, Even at Extreme Engine Temperatures
- Formulated for Use In All Fuel-Injected Gasoline Engines, Including GDI
- Contains Polyetheramine (“PEA”) to Dissolve Carbon Buildup in Combustion Chambers
- Cleans ALL Types of Intake Valves, Including Those Found in PFI, TBI, and GDI Engines
- Safe On Catalytic Converters and Oxygen Sensors
- Not For Use In Diesel Engines
- Restores MPG
- Restores engine performance
- Restores power
- Reduces harmful emissions
- Requires pressurized tool
- Increases power output
- Restores fuel efficiency
- Restores performance
- BG Platinum Air Intake, Valve & Combustion Chamber Cleaner is a diverse blend of cleaning ingredients that break through the nearly impenetrable deposit exterior and deliver potent detergents to the vulnerable center
- 【 Maintain Engine Performance 】 Perfect for air intake system, combustion chamber, EGR Valves, intake valves and oxygen sensors. Easy operation for making the fuel injectors spray smoothly and properly.
- 【 Easy to Use 】 Simply fill with air intake cleaning liquids and connect the vacuum hose of vehicle vacuum system. Reduce carbon deposits easily.
- 【 Multiple Applications 】 Use to clean the intake valve, combustion chamber, vacuum system and test the vacuum system pressure. Provides more thorough cleaning than other methods. Effectively remove engine carbon deposits and increase gas mileage performance.
- 【 Equipped with Negative Pressure Gauge 】 The liquid-filled gauge for accurate vacuum pressure reading and monitoring chemical flow.
- 【 Gasoline Engine / Petrol Cars Use 】 Used for gasoline engine injection and petrol cars. "NOT" for diesel injector. And solution liquid is "NOT" included.
- Cleans intake system by dissolving carbon and oil deposits
- Helps eliminate rough idle, hard starting, loss of power and pinging
- Smoke free, catalytic converter and O2 sensor safe formula
- Recommended for fuel injected engines, critical for direct injected engines
- Easy to use aerosol application, Includes vacuum Hose and multi-adapter fitting
SEOCONTENT-START
Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V093) This notice applies to your vehicle: (Insert VIN) INTERIM NOTICE April 15, 2022 Dear Kia Optima Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2013-2014 MY Optima vehicles. The defect can result in a fire in your vehicle’s engine compartment, thus increasing the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles. This is only an interim letter as we work to obtain the remedy part. The purpose of this letter is to keep you informed of Kia’s recall implementation plan. We will send you another letter when the remedy part is available so that you can schedule a dealer appointment to have the repair performed at no cost to you. IN THE MEANTIME, PLEASE SEE THE “WHAT SHOULD YOU DO IN THE INTERIM” SECTION BELOW. What Is The Problem? The remedy for previous recall 20V100 involving the low-pressure fuel tube may not have been properly performed in all cases by dealers. Following inspection, the low-pressure fuel tube may not have been properly repaired with heat protective tape after the inspection revealed no damage or leak. In some other cases, the low-pressure fuel tube was repaired with heat protective tape instead of being replaced even though damage to the low-pressure fuel tube may have been present. Should either condition exist, a subsequent fuel leak can occur. Leaking fuel increases the risk of a fire. Kia Will Replace the Low-Pressure Fuel Tube At No Cost To You. When the remedy part becomes available, your authorized Kia dealer will replace the low-pressure fuel tube with a new improved one. This recall will be performed at no cost to you. The estimated time required to perform the recall will be approximately two (2) to three (3) hours. What Should You Do? • WARNING: If fuel smell and/or leakage is detected, immediately TURN OFF your engine, and do not drive your vehicle. Instead, please contact Kia Roadside Assistance at 1-800-333-4542 or online at kia.rsahelp.com to request to have your vehicle towed to the nearest authorized Kia dealership as soon as possible. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC228 What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Consumer Assistance Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.
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A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2013-2014MY Optima (QF) with 2.4L/2.0L T-GDI NUMBER DATE SC228 July 2022 SAFETY RECALL CAMPAIGN LOW PRESSURE FUEL FEED TUBE REPLACEMENT (SC228) This bulletin provides the procedure to replace the low-pressure fuel feed tube assembly on certain 2013-2014MY Optima (QF) vehicles produced at Kia Georgia (KaGA) from November 15, 2012 through December 18, 2013. The remedy for previous recall 20V100 (Kia’s internal campaign no. SC187) may not have been properly performed in all cases. In some cases, the low-pressure fuel tube may not have been properly repaired with heat protective tape after inspection revealed no damage or leak. In some other cases, the low-pressure fuel tube was repaired with heat protective tape instead of being replaced even though damage might be present. In either case, a subsequent fuel leak can occur. Leaking fuel increases the risk of a fire. Dealers are to replace the low-pressure fuel tube with a new improved one. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. SUBJECT: To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer. NOTICE There is no charge to the vehicle owner for this repair. Under applicable law, y ou may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin. NOTICE LOW PRESSURE FUEL FEED TUBE REPLACEMENT (SC228) Page 2 of 5 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC228 Optima (QF) July 2022 SUBJECT: Replacement Procedure: 1. On the fuse box located next to the air cleaner assembly, remove the 20A Fuel Pump relay (A). 2. Remove the air cleaner assembly (B). 3a. 3b. Disconnect the high-pressure fuel pump (C) electrical connector (D). Attempt to start the engine to relieve fuel system pressure. Use a non Use a non–marring trim removal tool marring trim removal tool (such as (such as SnapSnap–onon®® Part Number PBN5 Part Number PBN5 or equivalent) to avoid damaging trim or equivalent) to avoid damaging trim pieces.pieces. NOTICENOTICE Kia Kia Signature BoldSignature Bold, 1, 100, Justified, Justified Text box border: 1. Text box border: 1.0000 pt.pt. IMPORTANTIMPORTANT Ensure Ensure that the engine is not running, and the ignition is in the OFF position.that the engine is not running, and the ignition is in the OFF position. Vehicle will need to be Vehicle will need to be lifted and lowered on a lift during this procedure.lifted and lowered on a lift during this procedure. Refer to the applicable Shop Manual on KGIS for Refer to the applicable Shop Manual on KGIS for more details and/or 2.0Lmore details and/or 2.0L–T application. Note: 2.4L GDI showT application. Note: 2.4L GDI shown for demonstration purposes.n for demonstration purposes. NOTICENOTICE A B C D Page 3 of 5 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC228 Optima (QF) July 2022 LOW PRESSURE SUBJECT: FUEL FEED TUBE REPLACEMENT (SC228) 4. Place a clean rag underneath and disconnect the fuel line (E) from the high-pressure fuel pump (C). 5. Remove/detach the three (3) upper fuel line (E) retaining brackets (2.4L shown). Note: Fuel line bracket(s) routing for 2.0L-T may differ. 6a. 6b. Raise vehicle on lift. Remove the two (2) bottom engine covers. 7. Remove the left (driver side) bottom cover. C E LOW PRESSURE FUEL FEED TUBE REPLACEMENT (SC228) Page 4 of 5 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC228 Optima (QF) July 2022 SUBJECT: 8. Detach the front bottom fuel line guard/cover and lower as shown. 9a. 9b. Detach the fuel line (E) from the retaining bracket. Press the blue tabs to disconnect/release and remove the fuel line (E). 10. Install the new fuel line (F) in the reverse order of removal. Note: Ensure fuel line is fully engaged. 11. 12. 13. 14. 15. Reinstall the fuel pump relay. Start the engine and allow it to idle. Confirm that no leak is present. Install the engine cover. Check for any DTC’s stored during the procedure. E F Page 5 of 5 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC228 Optima (QF) July 2022 LOW PRESSURE SUBJECT: FUEL FEED TUBE REPLACEMENT (SC228) AFFECTED VEHICLE RANGE: Model Production Date Range Optima (QF) November 15, 2012 to December 18, 2013 REQUIRED PART: Part Name Part Number Figure Qty. Fuel Line 2.4L 31310 3Q901QQK 1 Fuel Line 2.0L-T 31310 3Q101QQK WARRANTY INFORMATION: N Code: N99 C Code: C99 Note: If necessary, use sublet code ‘X2’ for rental expense reimbursement (up to 3 days maximum). Refer to Warranty Bulletin 2022-29 for claim submission procedures. ENG Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. 2.4L GDI R 31310 3Q900 0 (SC228) Low Pressure Fuel Feed Tube Replacement 211A28R0 1.3 M/H 31310 3Q901QQK 1 2.0L T-GDI 31310 3Q101QQK VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SSCC228228 when accessing the WebDCS system.when accessing the WebDCS system. NOTICENOTICE
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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V093) This notice applies to your vehicle: (Insert VIN) FOLLOW-UP NOTICE August 2, 2022 THE REMEDY PART FOR YOUR VEHICLE IS NOW AVAILABLE Dear Kia Optima Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2013-2014 MY Optima vehicles. The defect can result in a fire in your vehicle’s engine compartment, thus increasing the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles. The remedy part is now available to be installed in your vehicle. What Is The Problem? The remedy for previous recall 20V100 involving the low-pressure fuel tube may not have been properly performed in all cases by dealers. Following inspection, the low-pressure fuel tube may not have been properly repaired with heat protective tape after the inspection revealed no damage or leak. In some other cases, the low-pressure fuel tube was repaired with heat protective tape instead of being replaced even though damage to the low-pressure fuel tube may have been present. Should either condition exist, a subsequent fuel leak can occur. Leaking fuel increases the risk of a fire. Kia Will Replace the Low-Pressure Fuel Tube At No Cost To You. Your authorized Kia dealer will replace the low-pressure fuel tube with a new improved one. This recall will be performed at no cost to you. The estimated time required to perform the recall will be approximately two (2) to three (3) hours. What Should You Do? • WARNING: If fuel smell and/or leakage is detected, immediately TURN OFF your engine, and do not drive your vehicle. Instead, please contact Kia Roadside Assistance at 1-800-333-4542 or online at kia.rsahelp.com to request to have your vehicle towed to the nearest authorized Kia dealership as soon as possible. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC228 What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Consumer Assistance Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM SC228 – 2013-2014 MY OPTIMA VEHICLES LOW-PRESSURE FUEL TUBE SAFETY RECALL CAMPAIGN If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $
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SC228 July 28, 2022 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS THIS IS A FOLLOW UP NOTICE TO ADVISE THAT THE REMEDY PART IS NOW AVAILABLE. Kia America, Inc. is conducting a Safety Recall Campaign on certain 2013-2014 MY Optima vehicles manufactured at Kia Georgia from November 15, 2012 through December 18, 2013 that received the heat protective tape repair under NHTSA Recall 20V100 (Kia internal campaign no. SC187). The remedy for previous recall 20V100 may not have been properly performed in all cases by dealers. In some cases, the low-pressure fuel tube may not have been properly repaired with heat protective tape after inspection revealed no damage or leak. In some other cases, the low-pressure fuel tube was repaired with heat protective tape instead of being replaced even though damage might be present. In either case, a subsequent fuel leak can occur. Leaking fuel increases the risk of a fire. Dealers will replace the low-pressure fuel tube with a new improved one. The remedy part, which is now available, has a different tube material with a protective sleeve and connector structure for increased stress and heat resistance. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the follow-up owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail follow-up notices to the affected vehicle owners on August 2, 2022 advising them that the remedy part is now available and to contact their Kia dealer to have the repair completed. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department FOLLOW-UP NOTICE
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SC228 April 12, 2022 ATTENTION: ALL DEALER PRINCIPALS This is an INTERIM notice as Kia is currently working on obtaining the remedy part. The purpose of this communication is to keep you informed of Kia’s recall implementation plan. Kia will send you another notice as soon as the remedy part becomes available. Kia America, Inc. is conducting a Safety Recall Campaign on certain 2013-2014 MY Optima vehicles manufactured at Kia Georgia from November 15, 2012 through December 18, 2013 that received the heat protective tape repair under NHTSA Recall 20V100 (Kia internal campaign no. SC187). The remedy for previous recall 20V100 may not have been properly performed in all cases by dealers. In some cases, the low-pressure fuel tube may not have been properly repaired with heat protective tape after inspection revealed no damage or leak. In some other cases, the low-pressure fuel tube was repaired with heat protective tape instead of being replaced even though damage might be present. In either case, a subsequent fuel leak can occur. Leaking fuel increases the risk of a fire. When the remedy part becomes available, dealers will replace the low-pressure fuel tube with a new improved one. The remedy part has a different tube material with a protective sleeve and connector structure for increased stress and heat resistance. Your Service Manager was sent a copy of the interim owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing interim notices to the affected vehicle owners on April 15, 2022. What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures INTERIM NOTICE
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SC228 July 28, 2022 ATTENTION: ALL DEALER PRINCIPALS THIS IS A FOLLOW UP NOTICE TO ADVISE THAT THE REMEDY PART IS NOW AVAILABLE. Kia America, Inc. is conducting a Safety Recall Campaign on certain 2013-2014 MY Optima vehicles manufactured at Kia Georgia from November 15, 2012 through December 18, 2013 that received the heat protective tape repair under NHTSA Recall 20V100 (Kia internal campaign no. SC187). The remedy for previous recall 20V100 may not have been properly performed in all cases by dealers. In some cases, the low-pressure fuel tube may not have been properly repaired with heat protective tape after inspection revealed no damage or leak. In some other cases, the low-pressure fuel tube was repaired with heat protective tape instead of being replaced even though damage might be present. In either case, a subsequent fuel leak can occur. Leaking fuel increases the risk of a fire. Dealers will replace the low-pressure fuel tube with a new improved one. The remedy part, which is now available, has a different tube material with a protective sleeve and connector structure for increased stress and heat resistance. Your Service Manager was sent a copy of the follow-up owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing follow-up notices to the affected vehicle owners on August 2, 2022 advising them that the remedy part is now available and to contact their Kia dealer to have the repair completed. What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures FOLLOW-UP NOTICE
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SC228 April 12, 2022 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS This is an INTERIM notice as Kia is currently working on obtaining the remedy part. The purpose of this communication is to keep you informed of Kia’s recall implementation plan. Kia will send you another notice as soon as the remedy part becomes available. Kia America, Inc. is conducting a Safety Recall Campaign on certain 2013-2014 MY Optima vehicles manufactured at Kia Georgia from November 15, 2012 through December 18, 2013 that received the heat protective tape repair under NHTSA Recall 20V100 (Kia internal campaign no. SC187). The remedy for previous recall 20V100 may not have been properly performed in all cases by dealers. In some cases, the low-pressure fuel tube may not have been properly repaired with heat protective tape after inspection revealed no damage or leak. In some other cases, the low-pressure fuel tube was repaired with heat protective tape instead of being replaced even though damage might be present. In either case, a subsequent fuel leak can occur. Leaking fuel increases the risk of a fire. When the remedy part becomes available, dealers will replace the low-pressure fuel tube with a new improved one. The remedy part has a different tube material with a protective sleeve and connector structure for increased stress and heat resistance. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the interim owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail interim notices to the affected vehicle owners on April 15, 2022. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department INTERIM NOTICE
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-093 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia Motors America Submission Date : FEB 17, 2022 NHTSA Recall No. : 22V-093 Manufacturer Recall No. : SC228 Manufacturer Information : Manufacturer Name : Kia Motors America Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 72,848 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2013-2014 Kia Optima Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2013-2014 model year Kia Optima vehicles equipped with 2.4L Gasoline Direct Injection (GDI) and 2.0L GDI Turbo engines manufactured at Kia Georgia from November 15, 2012 through December 18, 2013 that received the heat protective tape repair under Recall 20V100. The recall population was determined by a review of recall completion records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : NOV 15, 2012 – DEC 18, 2013 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-093 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The remedy for previous recall 20V100 may not have been properly performed in all cases by dealers. In some cases, the low pressure fuel tube may not have been properly repaired with heat protective tape after inspection revealed no damage or leak. In some other cases, the low pressure fuel tube was repaired with heat protective tape instead of being replaced even though damage might be present. In either case, a subsequent fuel leak can occur. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Leaking fuel increases the risk of a fire Description of the Cause : Improper recall remedy repair Identification of Any Warning that can Occur : Fuel smell and/or leaking fuel. Involved Components : Component Name 1 : Fuel Feed Tube Component Description : Fuel Feed Tube for 2.0L T-GDI Component Part Number : Fuel Feed Tube for 2.0L T-GDI: 31310-3Q100 Component Name 2 : Fuel Feed Tube Component Description : Fuel Feed Tube for 2.4L GDI Component Part Number : Fuel Feed Tube for 2.4L GDI: 31310-3Q900 Supplier Identification : Component Manufacturer Name : Hanil Tube USA Address : 50 Hanil Dr. Tallassee Alabama 36078 Part 573 Safety Recall Report 22V-093 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Country : United States Chronology : See attached document titled “2013-2014 Optima Low Pressure Fuel Tube Chronology” Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will replace the low pressure fuel tube with a new improved one. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 11, 2020. How Remedy Component Differs from Recalled Component : The remedy part has a different tube material with a protective sleeve and connector structure for increased stress and heat resistance. Identify How/When Recall Condition was Corrected in Production : Not applicable. Recall Schedule : Description of Recall Schedule : The Dealer Notification is planned for April 12, 2022 and the Owner Notification is planned for April 15, 2022 Planned Dealer Notification Date : APR 12, 2022 – APR 12, 2022 Planned Owner Notification Date : APR 15, 2022 – APR 15, 2022 * NR – Not Reported
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