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February 18, 2022 NHTSA CAMPAIGN NUMBER: 22V096000
Front air bags that do not deploy as intended can increase the risk of injury in a crash.
NHTSA Campaign Number: 22V096
Manufacturer Kia Motors America
Components AIR BAGS
Potential Number of Units Affected 128,280
Summary
Kia Motors America (Kia) is recalling certain 2014 Soul vehicles. The front air bags may not deploy during a crash if the Air Bag Control Unit (ACU) loses communication with the front impact sensors.
Remedy
Dealers will update the ACU software, free of charge. Owner notification letters were mailed April 4, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC229.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Kia has a Recall
SC229
March 2022
AIRBAG CONTROL UNIT (ACU) SOFTWARE LOGIC IMPROVEMENT (SC229)
This bulletin provides information to update the Airbag Control Unit (ACU) software logic on 2014MY Soul (PS) produced from July 21, 2013 through June 20, 2014. In the rare event that communication to the ACU from both the left and right front impact sensors is simultaneously lost early in a severe crash, before frontal airbag deployment is commended by the ACU, the front airbags will not deploy. Non-deployment of the frontal airbags increases the risk of injury.
Follow the procedure outlined in this publication to update the ACU software logic. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bullet in.
ECU Upgrade Procedure:
To correct this condition, the ECU should be reprogrammed using the KDS download, as described in this bulletin.
Upgrade Event Name |
606. PS ACU OPERATION LOGIC IMPROVEMENT |
NOTICE
- Confirm a fully charged battery (12.3 volts or higher is necessary) is used or utilize a fully charged jump starter box connected to the battery.
- Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.
- All ECU upgrades must be performed with the ignition set to the ‘ON’ position unless otherwise stated.
- Damaged VCI II units should not be used and promptly replaced.
- Be careful not to disconnect the VCI-II connected to the vehicle during the ECU upgrade procedure.
- DO NOT start the engine during ECU upgrade.
- DO NOT turn the ignition key ‘OFF’ or interrupt the power supply during ECU upgrade.
- When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before starting the engine.
- ONLY use approved ECU upgrade software designated for the correct application.
IMPORTANT
It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to the ECU.
NOTICE
Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the applicable model is equipped with an immobilizer security system. Failure to follow proper procedures may cause the PCM to become inoperative after the upgrade and any claims associated with this repair may be subject to chargeback.
ROM ID INFORMATION TABLE:
Upgrade Event #606
Model | Controller | ECU P/No. | RO | M ID |
Previous | New | |||
PS | ACU | 95910 B2000
95910 B2010 95910 B2100 95910 B2200 95910 B2300 95910 B2400 95910 B2500 |
471H6B9C
473H6B9C 481H6D9D |
483H6D9D |
H00H6B9C
493H6D9D |
494H6D9D |
To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle’s ECM ROM ID and reference the Information Table as necessary.
NOTICE
Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.
1. Connect the VCI-II to the OBD-II connector, located under the driver’s side of the instrument panel.
NOTICE
The ECU upgrade function on KDS operates wirelessly. It is not necessary to perform the upgrade via USB cable.
2. With the ignition ON, turn ON the KDS tablet. Select ‘KDS’ from the home screen.
3. Confirm communication with VCI (A) and then configure the vehicle (B) using the ‘AUTO VIN’ (C) feature.
4. Select ‘ECU Upgrade’.
5. The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event(s) #606.
NOTICE
The vehicle must be identified in Vehicle Selection to download an Event for that vehicle.
6. Select Auto Mode.
CAUTION
Do NOT attempt to perform a Manual Mode upgrade UNLESS Auto Mode fails. Always follow the instructions given on the KDS in either Auto or Manual mode.
7. Select AIRBAG system and the corresponding software event for the vehicle.
- 606. PS ACU OPERATION LOGIC IMPROVEMENT
8. The ECU upgrade will begin and the progress of the upgrade will appear on the bar graph. Upgrade part (1/2) (E) will download the upgrade event to the VCI-II. Upgrade part (2/2) (F) will upgrade the ECU.
CAUTION
Do not touch the system buttons (like ‘Back’, ‘Home’, ‘etc.’) while performing ECU Upgrade.
9. If a “Communication Fail” screen appears, verify that the VCI-II and KDS are communicating properly. Select ‘OK’ and restart the from step 4.
NOTICE
If an error notice continues to appear or if the upgrade cannot be performed, DO NOT disconnect the KDS/VCI II. Contact GIT America Help Desk at (888) 542 4371 or Techline.
10. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select ‘OK’ to continue.
11. Once the upgrade is complete, select ‘OK’ to finalize the procedure.
12. When prompted, select ‘YES’ to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade.
13. Start the engine to confirm normal operation of the vehicle.
Manual Upgrade Procedure:
NOTICE
The manual upgrade should ONLY be performed if the automatic upgrade fails
If the automatic upgrade fails, DO NOT turn the ignition ‘OFF’. Proceed to the ‘Manual Mode’ upgrade with the ignition ‘ON’
See table below for ‘Manual Mode’ passwords.
Manual Mode ECU Upgrade Passwords
Menu | Password |
PS ACU: 95910-B2000/010 [471H6B9C/473H6B9C/481H6D9D] | 2000 |
PS ACU: 95910-B2000/010 [H00H6B9C/493H6D9D] | 2010 |
PS ACU: 95910-B2100/200/300/400 [471H6B9C/473H6B9C/481H6D9D] | 2100 |
PS ACU: 95910-B2100/200/300/400 [H00H6B9C/493H6D9D] | 2200 |
PS ACU: 95910-B2500 [471H6B9C/473H6B9C/481H6D9D] | 2500 |
PS ACU: 95910-B2500 [H00H6B9C/493H6D9D] | 2600 |
1. Within the ECU Upgrade screen displayed, select Manual Mode.
2. Select the AIRBAG system under the System selection menu. Select Upgrade Event #606 and select Upgrade to continue.
3. Select the appropriate control unit part number with reference to the ROM ID Information Table on page 3, and select OK.
4. Enter the appropriate password from the Manual Mode password table above and select OK.
5. The upgrade will begin and the progress of the upgrade will appear on the bar graph.
6. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK.
7. Once the upgrade is complete, select OK to finalize the procedure.
8. When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade.
9. Start the engine to confirm proper operation of the vehicle.
AFFECTED VEHICLE RANGE:
Model | Production Date Range |
2014MY Soul (PS) | July 21, 2013 to June 20, 2014 |
SC229 – 2014 MY SOUL VEHICLES AIRBAG CONTROL UNIT (ACU)
SAFETY RECALL CAMPAIGN
Q & A
March 31, 2022
Q1. What type of campaign is Kia conducting?
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall
Campaign to remedy a defect that impairs the vehicle’s airbag function.
Q2. What vehicles are affected by the recall?
All 2014 MY Soul vehicles manufactured from July 21, 2013 through June 20, 2014.
Q3. How many customer vehicles are affected by this recall?
Approximately 128,280 vehicles
Q4. What is the concern with the ACU?
In the rare event that communication to the Airbag Control Unit (ACU) from both the left and right front impact
sensors is simultaneously lost early in a severe crash, before frontal airbag deployment is commanded by the ACU,
the front airbags will not deploy. Nondeployment of the frontal airbags increases the risk of injury.
Q5. Can you describe the recall campaign and fix?
Dealers will be instructed to update the ACU software to an improved version that will enable deployment of the
frontal airbags even if communication from both left and right front impact sensors to the ACU is lost early in the
crash sequence.
Q6. How will owners of the affected vehicles be notified?
Kia will send a letter notifying owners of the affected vehicles by first class mail beginning on March 30, 2022.
Q7. What should vehicle owners do when they receive the notification?
Upon receipt of the letter, owners are to contact their authorized Kia dealer to arrange to have the recall performed
on their vehicle.
Q8. How was the issue discovered?
Through the regular monitoring of field information.
Q9. Will this cost vehicle owners any money?
No. Kia will perform the recall repair at no cost to the customer.
Q10. What about customers who may have already paid to have this situation corrected?
If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia via the Owners section (Contact Kia) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to Kia for review and consideration at the following address:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Q11. Are there any restrictions on an owner’s eligibility?
No.
Q12. If a customer has an immediate question, where can they get further information?
The customer can contact their local authorized Kia dealership or call Kia’s Consumer Assistance Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).
2014MY Soul Airbag Control Unit (ACU)
Basis of Safety Defect Determination 573.6(c)(6)
August 2019
Kia Motors America, Inc. (KMA) receives lawsuit complaint alleging non-deployment of the frontal airbags in a 2014MY Soul.
October 29, 2020
Event Data Recorder (EDR) data downloaded from subject 2014MY Soul. Data confirms curtain airbags, side airbags and driver’s seatbelt pretensioner deployed. Front airbags did not deploy.
March-June 2021
Inspections of the subject 2014MY Soul conducted confirming the left and right front impact sensors were compromised and severed during impact-induced deformation likely resulting in loss of communication to the Airbag Control Unit from the front impact sensors early in the crash.
June 20-27, 2021
Based on the subject vehicle inspections results, Kia Corporation (Kia HQ) conducts two (2) vehicle crash tests in an attempt to duplicate frontal airbag non-deployment with similar incident crash conditions. Kia HQ unable to duplicate non-deployment. Front airbags deployed before both left and right front impact sensors were severed during crash sequence.
January 15, 2022
Kia HQ conducts additional vehicle crash test to duplicate nondeployment of frontal airbags with a more severe set of crash conditions than previously tested in June 2021. Non-deployment of the front airbags could not be duplicated. Front airbags deployed before both left and right front impact sensors were severed during crash sequence.
January 17-February 7, 2022
Kia HQ further conducts simulation testing, including review of frontal airbag deployment logic, to evaluate possible crash incident scenarios that could result in non-deployment of frontal airbags. Testing identifies very rare scenario that if communication to the Airbag Control Unit (ACU) from both the left and right front impact sensors is simultaneously lost extremely early in a crash, before frontal airbag deployment is commanded by the ACU, the front airbags will not deploy. Kia HQ also confirms no other similar incidents reported globally.
February 8-10, 2022
Kia HQ informs Kia North America Safety Office of test results and global field data. Kia NA Safety Office reviews field data and also confirms no similar non-deployment incidents other than the incident identified by the lawsuit.
February 11, 2022
Even though the simultaneous loss of communication from both left and right front impact sensors to the ACU before frontal airbag deployment is commanded by the ACU is a rare crash event, as a precautionary measure, Kia NA decides to conduct a safety recall for the 2014MY Soul. One (1) crash and (1) injury related to single lawsuit incident identified above. No fatalities or fires.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
KIA | SOUL | 2014 |
11 Associated Documents
Recall Acknowledgement
RCAK-22V096-7259.pdf 644.939KB
RMISC-22V096-1955.pdf 82.341KB
Defect Notice 573 Report
RCLRPT-22V096-4964.PDF 213.68KB
Remedy Instructions and TSB
RCRIT-22V096-3668.pdf 605.081KB
SC229 – 2014 MY SOUL VEHICLES AIRBAG CONTROL UNIT (ACU) SAFETY RECALL CAMPAIGN Q & A: March 31, 2022
RMISC-22V096-7803.pdf 114.375KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V096-8850.pdf 109.607KB
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-22V096-8221.pdf 242.773KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V096-0518.PDF 211.141KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V096-8262.PDF 211.25KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V096-5503.PDF 211.349KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V096&docType=RCL
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A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2014MY Soul (PS) NUMBER DATE SC229 March 2022 SAFETY RECALL CAMPAIGN AIRBAG CONTROL UNIT (ACU) SOFTWARE LOGIC IMPROVEMENT (SC229) This bulletin provides information to update the Airbag Control Unit (ACU) software logic on 2014MY Soul (PS) produced from July 21, 2013 through June 20, 2014. In the rare event that communication to the ACU from both the left and right front impact sensors is simultaneously lost early in a severe crash, before frontal airbag deployment is commended by the ACU, the front airbags will not deploy. Non-deployment of the frontal airbags increases the risk of injury. Follow the procedure outlined in this publication to update the ACU software logic. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. SUBJECT: To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Scre en (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer. NOTICE There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bullet in. NOTICE AIRBAG CONTROL UNIT (ACU) SOFTWARE LOGIC IMPROVEMENT (SC229) Page 2 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC229 Soul (PS) March 2022 SUBJECT: ECU Upgrade Procedure: To correct this condition, the ECU should be reprogrammed using the KDS download, as described in this bulletin. Upgrade Event Name 606. PS ACU OPERATION LOGIC IMPROVEMENT ROM ID INFORMATION TABLE: Upgrade Event #606 Model Controller ECU P/No. ROM ID Previous New PS ACU 95910 B2000 95910 B2010 95910 B2100 95910 B2200 95910 B2300 95910 B2400 95910 B2500 471H6B9C 473H6B9C 481H6D9D 483H6D9D H00H6B9C 493H6D9D 494H6D9D To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle’s ECM ROM ID and reference the Information Table as necessary. •Confirm a Confirm a fully charged batteryfully charged battery (12.3 volts or higher is necessary) is used (12.3 volts or higher is necessary) is used oror utilize a fully charged utilize a fully charged jump starter box connected to the battery.jump starter box connected to the battery. •Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash. •All ECU upgrades must be performed with the ignition set to theAll ECU upgrades must be performed with the ignition set to the ‘ON’ position unless otherwise ‘ON’ position unless otherwise stated.stated. •Damaged VCI II units should Damaged VCI II units should notnot be used and promptly replaced.be used and promptly replaced. •Be careful not to disconnect the VCIBe careful not to disconnect the VCI–II connected to the vehicle during the ECU upgrade procedure.II connected to the vehicle during the ECU upgrade procedure. •DO NOT start the engine during ECU upgrade.DO NOT start the engine during ECU upgrade. •DO NOT turDO NOT turn the ignition key ‘OFF’ n the ignition key ‘OFF’ oror interrupt the power supply during ECU upgrade.interrupt the power supply during ECU upgrade. •When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before starting When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before starting the engine.the engine. •ONLY use approved ECU upgrade software designated for the correct applicatONLY use approved ECU upgrade software designated for the correct application.ion. NOTICENOTICE It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part Number It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to the ECU.respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to the ECU. IMPORTANTIMPORTANT Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the applicable model is equipped with an immobilizer applicable model is equipped with an immobilizer security system. Failure to follow proper security system. Failure to follow proper procedures may cause the PCM to become inoperative after the procedures may cause the PCM to become inoperative after the upgrade and any claims associated with upgrade and any claims associated with this repair may be subject to chargeback.this repair may be subject to chargeback. Page 3 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC229 Soul (PS) March 2022 AIRBAG CONTROL UNIT (ACU) SOFTWARE SUBJECT: LOGIC IMPROVEMENT (SC229) Connect the VCI-II to the OBD-II connector, located under the driver’s side of the instrument panel. With the ignition ON, turn ON the KDS tablet. Select ‘KDS’ from the home screen. Confirm communication with VCI (A) and then configure the vehicle (B) using the ‘AUTO VIN’ (C) feature. Select ‘ECU Upgrade’. Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged. Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged. NOTICENOTICE The ECU upgrade function on The ECU upgrade function on KDS KDS operates wirelessly. It is not necessary operates wirelessly. It is not necessary to perform the upgrade via USB cable.to perform the upgrade via USB cable. NOTICENOTICE A B C AIRBAG CONTROL UNIT (ACU) SOFTWARE LOGIC IMPROVEMENT (SC229) Page 4 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC229 Soul (PS) March 2022 SUBJECT: The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event(s) #606. Select Auto Mode. Select AIRBAG system and the corresponding software event for the vehicle. • 606. PS ACU OPERATION LOGIC IMPROVEMENT The ECU upgrade will begin and the progress of the upgrade will appear on the bar graph. Upgrade part (1/2) (E) will download the upgrade event to the VCI-II. Upgrade part (2/2) (F) will upgrade the ECU. KDS screenshot shown above is for demonstration purposes only. Events shown in screenshot are not applicable to this bulletin. The vehicle must be identified in The vehicle must be identified in Vehicle Selection to download an Vehicle Selection to download an Event for that vehicle.Event for that vehicle. NOTICENOTICE Do NOT attempt to perform a Manual Do NOT attempt to perform a Manual Mode upgrade UNLESS Auto Mode Mode upgrade UNLESS Auto Mode fails. Always follow the instructions fails. Always follow the instructions given on the KDS given on the KDS in either Auto or in either Auto or Manual mode.Manual mode. CAUTIONCAUTION 0 D D Do not touch the system buttons (like Do not touch the system buttons (like ‘Back’, ‘Home’, ‘etc.’) while ‘Back’, ‘Home’, ‘etc.’) while performing ECU Upgrade.performing ECU Upgrade. CAUTIONCAUTION E F Page 5 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC229 Soul (PS) March 2022 AIRBAG CONTROL UNIT (ACU) SOFTWARE SUBJECT: LOGIC IMPROVEMENT (SC229) If a “Communication Fail” screen appears, verify that the VCI-II and KDS are communicating properly. Select ‘OK’ and restart the from step 4. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select ‘OK’ to continue. Once the upgrade is complete, select ‘OK’ to finalize the procedure. When prompted, select ‘YES’ to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade. Start the engine to confirm normal operation of the vehicle. Manual Upgrade Procedure: If an error notice continues to appear If an error notice continues to appear or if the upgrade cannot be or if the upgrade cannot be performed, DO NOT disconnect the performed, DO NOT disconnect the KDS/VCIKDS/VCI–II. Contact GIT America Help II. Contact GIT America Help Desk at (888) 542Desk at (888) 542–4371 or Techline.4371 or Techline. NOTICENOTICE AIRBAG CONTROL UNIT (ACU) SOFTWARE LOGIC IMPROVEMENT (SC229) Page 6 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC229 Soul (PS) March 2022 SUBJECT: Manual Mode ECU Upgrade Passwords Menu Password PS ACU: 95910-B2000/010 [471H6B9C/473H6B9C/481H6D9D] 2000 PS ACU: 95910-B2000/010 [H00H6B9C/493H6D9D] 2010 PS ACU: 95910-B2100/200/300/400 [471H6B9C/473H6B9C/481H6D9D] 2100 PS ACU: 95910-B2100/200/300/400 [H00H6B9C/493H6D9D] 2200 PS ACU: 95910-B2500 [471H6B9C/473H6B9C/481H6D9D] 2500 PS ACU: 95910-B2500 [H00H6B9C/493H6D9D] 2600 Within the ECU Upgrade screen displayed, select Manual Mode. Select the AIRBAG system under the System selection menu. Select Upgrade Event #606 and select Upgrade to continue. Select the appropriate control unit part number with reference to the ROM ID Information Table on page 3, and select OK. Enter the appropriate password from the Manual Mode password table above and select OK. The upgrade will begin and the progress of the upgrade will appear on the bar graph. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK. Once the upgrade is complete, select OK to finalize the procedure. When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade. Start the engine to confirm proper operation of the vehicle. The manual upgrade should ONLY be The manual upgrade should ONLY be performed if the automatic upgrade failsperformed if the automatic upgrade fails.. If the automatic upgrade fails, If the automatic upgrade fails, DO NOTDO NOT turn the ignition ‘OFF’turn the ignition ‘OFF’. Proceed to the ‘M. Proceed to the ‘Manualanual Mode’Mode’ upgradeupgrade with the ignition ‘ON’with the ignition ‘ON’.. See table below for ‘Manual Mode’ passwords. See table below for ‘Manual Mode’ passwords. NOTICENOTICE Page 7 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC229 Soul (PS) March 2022 AIRBAG CONTROL UNIT (ACU) SOFTWARE SUBJECT: LOGIC IMPROVEMENT (SC229) AFFECTED VEHICLE RANGE: Model Production Date Range 2014MY Soul (PS) July 21, 2013 to June 20, 2014 WARRANTY INFORMATION: N Code: N99 C Code: C99 Model Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. Soul (PS) R 95910 B2000 0 (SC229) ACU S/W Update 221040R0 0.3 M/H N/A 0 VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SSCC222299 when accessing the WebDCS system.when accessing the WebDCS system. NOTICENOTICE
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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V096) This notice applies to your vehicle: (Insert VIN) April 4, 2022 Dear Kia Soul Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2014 MY Soul vehicles. The defect can impair the vehicle’s airbag function and cause the front airbags not to deploy, thereby increasing the risk of injury in a crash where airbag deployment is necessary. Our records indicate that you own or lease one of the potentially affected vehicles. What Is The Problem? In the event that communication to the Airbag Control Unit (ACU) from both the left and right front impact sensors is simultaneously lost in a crash, the front airbags will not deploy. Nondeployment of the frontal airbags increases the risk of injury. Kia Will Update the Airbag Control Unit Software At No Cost To You. Dealers will update the ACU software to enable deployment of the frontal airbags even if communication from both left and right front impact sensors to the ACU is lost. This software update will be performed at no cost to you. The estimated time required to perform the diagnosis and repair will be approximately one (1) to two (2) hours. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the software update to be performed on your vehicle. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: SC229 Consumer Assistance Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM SC229 – 2014 MY SOUL VEHICLES AIRBAG CONTROL UNIT (ACU) SAFETY RECALL CAMPAIGN If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $
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SC229 March 31, 2022 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on all 2014 MY Soul vehicles manufactured from July 21, 2013 through June 20, 2014. In the rare event that communication to the Airbag Control Unit (ACU) from both the left and right front impact sensors is simultaneously lost early in a severe crash, before frontal airbag deployment is commanded by the ACU, the front airbags will not deploy. Nondeployment of the frontal airbags increases the risk of injury. Dealers will be instructed to update the ACU software to an improved version that will enable deployment of the frontal airbags even if communication from both left and right front impact sensors to the ACU is lost early in the crash sequence. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners on March 30, 2022 What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures
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SC229 March 31, 2022 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on all 2014 MY Soul vehicles manufactured from July 21, 2013 through June 20, 2014. In the rare event that communication to the Airbag Control Unit (ACU) from both the left and right front impact sensors is simultaneously lost early in a severe crash, before frontal airbag deployment is commanded by the ACU, the front airbags will not deploy. Nondeployment of the frontal airbags increases the risk of injury. Dealers will update the ACU software to an improved version that will enable deployment of the frontal airbags even if communication from both left and right front impact sensors to the ACU is lost early in the crash sequence. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail notices to the affected vehicle owners on March 30, 2022. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-096 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia Motors America Submission Date : FEB 18, 2022 NHTSA Recall No. : 22V-096 Manufacturer Recall No. : SC229 Manufacturer Information : Manufacturer Name : Kia Motors America Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 128,280 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2014-2014 Kia Soul Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : All 2014 model year Soul vehicles manufactured from July 21, 2013 through June 20, 2014. The recall population was determined by a review of vehicle production and supplier records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : JUL 21, 2013 – JUN 20, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : In the rare event that communication to the Airbag Control Unit (ACU) from both the left and right front impact sensors is simultaneously lost early in a severe crash, before frontal airbag deployment is commanded by the ACU, the front airbags will not deploy. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Nondeployment of the frontal airbags increases the risk of injury. Description of the Cause : The rare simultaneous loss of communication to the ACU from both the left and Part 573 Safety Recall Report 22V-096 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 right front impact sensors due to a severe frontal crash. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : MODULE-ASSY AIR BAG CONTROL Component Description : Airbag Control Unit Component Part Number : 95910-B2000 Supplier Identification : Component Manufacturer Name : Hyundai Mobis Address : 95, Sayang 2-gil, Munbaek-myeon, Jincheon-gun, Chungcheongbuk-do Foreign States 27862 Country : Korea, Republic of Chronology : See attached document titled “2014MY Soul ACU Chronology” Part 573 Safety Recall Report 22V-096 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will update the ACU software to enable deployment of the frontal airbags even if communication from both left and right front impact sensors to the ACU is lost early in the crash sequence. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 11, 2020. How Remedy Component Differs from Recalled Component : Improved ACU software logic to enable deployment of the frontal airbags even if communication from both left and right front impact sensors to the ACU is lost early in the crash sequence. Identify How/When Recall Condition was Corrected in Production : ACU deployment logic was changed beginning with the 2015MY Soul. Recall Schedule : Description of Recall Schedule : Dealer Notification is planned for April 7, 2022 and Owner Notification is planned for April 15, 2022. Planned Dealer Notification Date : APR 07, 2022 – APR 07, 2022 Planned Owner Notification Date : APR 15, 2022 – APR 15, 2022 * NR – Not Reported
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