July 28, 2021 NHTSA CAMPAIGN NUMBER: 21V577000
A blank LCD display may be missing information, such as the digital speedometer, gear selection indicator, and odometer, which may increase the risk of a crash.
NHTSA Campaign Number: 21V577
Manufacturer Kia Motors America
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 5,143
Summary
Kia Motors America (Kia) is recalling certain 2022 Telluride vehicles. The LCD display screen may remain blank after startup. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, “Control and Displays.”
Remedy
Dealers will update the instrument cluster’s software, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC215.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Kia has a Recall
LCD CLUSTER LOGIC IMPROVEMENT (SC215)
This bulletin provides the procedure to improve the logic of the Cluster (CLU) on some 2022MY Telluride (ON) vehicles equipped with the 3.5” LCD Cluster, produced from May 26, 2021 through July 16, 2021. Due to an instrument cluster’s software error and under certain starting conditions, the LCD screen will remain blank, resulting in the driver’s inability to see the odometer. As a result, the subject vehicles fail to comply with the visibility requirement of Federal Motor Vehicles Safety Standard (FMVSS) 101, “Controls and Display”. This condition does not affect the functionality of the vehicle’s underlying systems or dedicated telltale/warning lamps. In order to improve the cluster operation, apply the improved software logic to the ‘Cluster’ system using the KDS ECU Upgrade function as described in this bulletin. For confirmation that the latest reflash has been applied to a vehicle you are working on, verify the ROM ID using the table on page 3 of this bulletin. Before conducting the procedure, verify the vehicle is included in the list of affected VINs.
ROM ID INFORMATION TABLE:
Upgrade Event #565
| Model | MY | System | ECU P/No. | ROM ID | |
| Previous | New | ||||
| Telluride (ON) | 2022 | Cluster (3.5 Mono TFT-LCD) | 94001 S9500
94001 S9510 94002 S9500 94002 S9510 94003 S9500 94003 S9510 94003 S9520 94003 S9530 |
2.00 | 2.01 |
NOTICE
Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.
1. Connect the VCI-II to the OBD-II connector, located under the driver’s side of the instrument panel.
NOTICE
The ECU upgrade function on KDS operates wirelessly. It is not necessary to perform the upgrade via USB cable.
2. With the ignition ON, turn ON the KDS tablet. Select ‘KDS’ from the home screen.
3. Confirm communication with VCI (A) and then configure the vehicle (B) using the ‘AUTO VIN’ (C) feature.
4. Select ‘ECU Upgrade’.
5. The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event #565.
NOTICE
The vehicle must be identified in Vehicle Selection to download an Event for that vehicle.
6. Select Auto Mode.
CAUTION
Do NOT attempt to perform a Manual Mode upgrade UNLESS Auto Mode fails. Always follow the instructions given on the KDS in either Auto or Manual mode.
7. Select the CLU system under the System selection menu.
Touch ID Check (D) and confirm that the latest update is available.
Select Upgrade Event #565 and select Upgrade to continue.
8. The ECU upgrade will begin and the progress of the upgrade will appear on the bar graph. Upgrade part (1/2) (E) will download the upgrade event to the VCI-II. Upgrade part (2/2) (F) will upgrade the ECU.
CAUTION
Do not touch the system buttons (like ‘Back’, Home’, ‘etc.’) while performing ECU Upgrade.
9. If a “Communication Fail” screen appears, verify that the VCI-II and KDS are communicating properly. Select ‘OK’ and restart the procedure from step 4.
NOTICE
If an error notice continues to appear or if the upgrade cannot be performed, DO NOT disconnect the KDS/VCI II. Contact GIT America Help Desk at (888) 542 4371 or Techline.
10. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select ‘OK’ to continue.
11. Once the upgrade is complete, select ‘OK’ to finalize the procedure.
12. When prompted, select ‘YES’ to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade.
13. Start the engine to confirm normal operation of the vehicle and the cluster.
Manual Upgrade Procedure:
NOTICE
The manual upgrade should ONLY be performed if the automatic upgrade fails
If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in the ‘ON’ position to reset the control unit BEFORE performing manual upgrade.
See table below for ‘Manual Mode’
Manual Mode ECU Upgrade Passwords
| Menu | Password |
| ON CLU (3.5 Mono TFT-LCD) : 94001/2-S9500/10, 94003-S9500/10/20/30 | 9500 |
1. Within the ECU Upgrade screen displayed, select Manual Mode.
2. Select the CLU system under the System selection menu. Select Upgrade Event #565 and select Upgrade to continue.
3. Select the appropriate control unit part number with reference to the ROM ID Information Table on page 3, and select OK.
4. Enter the appropriate password from the Manual Mode password table above and select OK.
5. The upgrade will begin and the progress of the upgrade will appear on the bar graph.
6. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK.
7. Once the upgrade is complete, select OK to finalize the procedure.
8. When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade.
9. Start the engine to confirm proper operation of the vehicle.
SC215 – 2022 MY KIA TELLURIDE BLANK LCD CLUSTER SCREEN
FMVSS NONCOMPLIANCE RECALL CAMPAIGN Q & A
July 29, 2021
What type of campaign is Kia conducting?
Kia is conducting a Noncompliance Recall to update the Instrument Cluster’s software with an improved version on certain 2022 MY Kia Telluride vehicles that do not comply with Federal Motor Vehicle Safety Standard (FMVSS) 101.
What vehicles are affected by the recall?
Certain 2022 MY Kia Telluride vehicles equipped with 3.5” LCD instrument cluster screen manufactured from May 26, 2021 through July 16, 2021.
How many customer vehicles are affected by this recall?
Approximately 5,143 vehicles are affected by this recall.
What is the concern with the LCD screen in Instrument Cluster?
The vehicle’s instrument cluster contains an LCD screen which displays certain information once the vehicle is started. Due to a software error and under certain starting conditions (if the vehicle is started after the vehicle’s welcome graphic one the LCD screen has completed), the LCD screen will remain blank resulting in the driver’s inability to see the odometer. As a result, the subject vehicles fail to comply with the visibility requirements of Federal Motor Vehicle Safety Standard (FMVSS) 101, “Controls and Displays”. This condition does not affect the functionality of the vehicle’s underlying systems or dedicated telltale/warning lamps.
Can you describe the recall campaign fix?
Kia has advised its authorized dealers to update the instrument cluster’s software with an improved version. The repair work will be performed at Kia’s expense at no cost to the customer.
How was the issue discovered?
Through the regular monitoring of field information.
What should vehicle owners do when they receive the notification?
Contact a Kia dealer to arrange for the recall repair to be conducted.
What should vehicle owners do if they experience a blank LCD screen and the odometer reading is not displayed after the customer starts the vehicle before the recall repair is completed?
The customer may correct the problem by taking either of these actions:
- Turn off the vehicle, open and close the driver’s door, and start the vehicle again, or
- Open a window, and then turn off and restart the vehicle. After this, the window may be closed.
There are also ways to avoid the problem from the initial startup:
- Start the vehicle before the welcome graphic has completed (within roughly 5 seconds of first opening the driver’s door), or
- Start your vehicle remotely using the remote start feature.
Will this cost vehicle owners any money?
No. Kia will perform the recall repair at no cost to the customer.
What about customers who may have already paid to have this issue remedied?
If the customer has incurred expense to have this issue remedied prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia via the Owners section of www.kia.com or mail their receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
How long will the repair take?
The estimated time required to update the instrument cluster software is approximately one hour. However, the vehicle may be needed longer; therefore, it is recommended that the customer contact the dealer for an estimate of how long they may need the vehicle and schedule a service appointment to minimize inconvenience. (Most Kia dealers have online appointment scheduling via their dealership web sites to maximize convenience).
How will owners of the affected vehicles be notified?
Kia will be notifying owners of the affected vehicles by first-class mail on August 3, 2021.
Are there any restrictions on an owner’s eligibility?
No.
If a customer has an immediate question, where can they get further information?
The customer can contact their local Kia dealership or call Kia’s Consumer Assistance Center at 1800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet @ www.kia.com (Owner’s Section).
2022MY Telluride Blank LCD Cluster Screen Chronology
Basis of Safety Defect Determination 573.6(c)(6)
July 12, 2021
Kia North America’s (Kia NA) Product Quality department issues report regarding intermittent operation of the LCD screen instrument cluster display. Difficulty to duplicate condition is noted.
July 14, 2021
Kia NA Product Quality notifies Kia NA Safety Office regarding intermittent blank LCD screen issue and identifies driver unable to view odometer, gear selector indicator and other supplemental user functions.
July 16-July 22, 2021
Kia NA and Kia Georgia (Kia GA) work together to further investigate issue and define failure effects. Kia Corporation (Kia HQ) simultaneously investigates cause of condition. Investigation efforts reveal condition is limited to situations where vehicle is started after vehicle’s welcome message is completed. Kia HQ identifies LCD blank screen condition caused by increased loading time of welcome animation due to larger file size of the animation. Condition does not affect the functionality of the vehicle’s underlying systems or dedicated telltale/warning lamps.
Kia NA further evaluates any potential noncompliance with the Federal Motor Vehicle Safety Standards (FMVSS) and on July 22, 2021 concludes the inability to see the odometer on the LCD screen results in the noncompliance with the visibility requirements of Federal Motor Vehicle Safety Standard 101, §S5.1.2.
July 22, 2021
Kia NA decides to conduct a noncompliance FMVSS 101 recall. No fatalities, injuries, crashes or fires.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| KIA | TELLURIDE | 2022 |
11 Associated Documents
Chronology
RMISC-21V577-3326.pdf 75.032KB
RMISC-21V577-3326
Recall Acknowledgement
RCAK-21V577-1739.pdf 678.049KB
RCAK-21V577-1739
Noncompliance Notice 573 Report
RCLRPT-21V577-8390.PDF 213.977KB
RCLRPT-21V577-8390
Remedy Instructions and TSB
RCRIT-21V577-0834.pdf 707.335KB
RCRIT-21V577-0834
ISSUED Owner Notification Letter(Part 577)
RCONL-21V577-9345.pdf 273.241KB
RCONL-21V577-9345
Manufacturer Notices(to Dealers, etc) – 7/29/2021
RCMN-21V577-2801.pdf 113.818KB
RCMN-21V577-2801
Manufacturer Notices(to Dealers, etc) – 7/29/2021
RCMN-21V577-9853.pdf 113.386KB
RCMN-21V577-9853
Miscellaneous Document – SC215 2022 MY KIA TELLURIDE BLANK LCD CLUSTER SCREEN FMVSS NONCOMPLIANCE RECALL CAMPAIGN Q & A
RMISC-21V577-7763.pdf 103.769KB
Recall 573 Report – AMENDMENT 1
RCLRPT-21V577-4963.PDF 213.994KB
RCLRPT-21V577-4963
Recall Quarterly Report #2, 2021-4
RCLQRT-21V577-8541.PDF 211.237KB
RCLQRT-21V577-8541
Recall Quarterly Report #3, 2022-1
RCLQRT-21V577-4883.PDF 211.324KB
RCLQRT-21V577-4883
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V577&docType=RCL
Kia J2534 Diagnostics & Reprogramming
https://kiatechinfo.snapon.com/J2534DiagnosticsAndProgramming.aspx
Kia J2534 Diagnostic Tool Software:
The Kia J2534 Diagnostic Tool software is available for use on 2018 model year and newer Kia vehicles sold in the United States market. Utilizing Kia’s J2534 Diagnostic Tool software to diagnosis Kia vehicles requires a current paid Kia J2534 Diagnostic Tool subscription and a compatible SAE J2534-1/2 compliant pass-thru vehicle communication interface (VCI) device.
Compatible SAE J2534-1/2 compliant pass-thru VCI devices, firmware, and Application Program Interface (API) that have been tested and approved by Kia Motors America, Inc. (KMA) as of this software’s publication date (as noted below in the “Software Details”). KMA does not recommend the use of non-approved SAE J2534-1/2 compliant pass-thru VCI devices.
NOTE: The Kia J2534 Diagnostic Tool software does not provide access to Kia Immobilizer and Smart Key systems. These systems must be accessed by a Vehicle Security Professional (VSP). For additional information, please visit the NASTF website: www.nastf.org.
Compatible SAE J2534-1/2 Compliant Pass-thru VCI Devices:
Version Information
| Manufacturer | VCI Name | Firmware | J2534API |
| Drewtech | CarDAQ Plus 3  |
0.1.0.8 | 04.04 |
NOTE: KMA does not provide technical support for the above SAE J2534-1/2 compliant pass-thru VCI devices.
Minimum PC Requirements for Kia J2534 Diagnostic Tool software:
| Processor (CPU) Speed | 2.4 GHz or greater |
| Memory (RAM) | 4 GB or greater |
| Hard Drive Space | 20 GB free |
| Network | 10/100 Mbps Ethernet or Wi-Fi equivalent with internet access |
| Operating System | Microsoft Windows 7, or 10 Pro (32-bit or 64-bit) |
| Internet Browser | Internet Explorer 11 or greater |
Latest Software Details:
Version:J-N-K-02-00-0045
Date Published: 3/10/2022
Kia J2534 Reprogramming System
What is J2534?
A single set of programming hardware consists of personal computer(PC), standard interface to a device driver and an interface hardware that connects between PC and a programmable ECU of vehicle.
The main purpose of this regulation is to program ECUs for all vehicles using a single set in the field.
| Device | Manufacturers | API | DLL | Firmware |
|---|---|---|---|---|
| CarDAQ Plus |
Drew Technologies Inc. | 4.04 | 1.9.28 | 1.9.28 |
| ES6510 | Vetronix Corporation | 4.04 | 12.00 | 12.00 |
| Sun PassThru Pro | Snap-on Diagnostics | 4.04 | 02.07u | 02.07u |
| PassThru+ XS | I+ME Actia GmbH | 4.04 | 02.07u | 02.07u |
| OTTOTEST-VCI | OTTO | 4.04 | 1.04 | 1.34 |
| iFlash | Blue Streak | 4.04 | 1.04 | 1.34 |
| PASS THRU PRO II |
Snap-on Diagnostics | 4.04 | 1.9.24 | 1.9.24 |
| AEZ Flasher | AE Tools | 4.04 | 1.9.28 | 1.9.28 |
| VSI-2534 | Dearborn Tech | 4.04 | 2.05.26 | 2.05.26 |
| Flasher Pro | Bosch | 4.04 | 1.9.28 | 1.9.28 |
| Flash2 | Cardone | 4.04 | 2.06.28.2 | 2.06.28.2 |
| PX3 | Dearborn Tech | 4.04 | 1.00.09 | 1.00.09 |
| CARDAQ-M |
Drew Technologies Inc. | 4.04 | 1.0.106 | 1.0.106 |
| Universal Reprogrammer II | EASE Diagnostics | 4.04 | 1.9.28 | 1.9.28 |
| G-Scan2 |
GIT | 4.04 | 3.1 | 9.03 |
* API, DLL and Firmware version may be controlled by the device manufacturer. Contact the manufacturer if you are unable to find the version listed above All devices were tested/verified on all Hyundai engine management systems.
kiatechinfo.snapon.com
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- Currently covers BMW, Chrysler, Ford, GM, Toyota, Honda, Hyundai / Kia, Mercedes and Nissan.
- 🚩🚩【2 YEARS FREE UPDATE, SAVING $1295 than Maxisys Elite II】Autel Maxisys Elite, more advanced than MS908S Pro & MK908P, but costs much less due to its extended 2 YEARS subscription-free updates; also is almost the same function-wise as Autel scanner Ultra yet more budget-friendly: J2534 ECU Programming & Coding, 10,000+ Car Models Coverage (include Luxury cars), 38+ Hot Functions, Active Tests, Autel Cloud, Repair Data, Remote Expert … aimed at professionals with tons of pro features to match.
- 🚩🚩【J2534 ECU PROGRAMMING, SAME AS MS909/MS919/Ultra】As one of the few Autel scan tools that are designed with a fully-compliant SAE J2534-1/-2 MaxiFlash box, this diagnostic scanner supports Online ECU Programming for all-chassis Benz/BMW users to upgrade the existing software/firmware (till July 2019); ECU Programming for any vehicle with J2534 protocol (manufacturer’s software required); and Online Coding for VW/Audi, Seat, Porsche, Renault, etc. It also allows Online SCN for Benz.
- 🚩🚩【38+ HOT FUNCTIONS, Advanced than MS908SP/MK908P】This professional OBD2 scanner is loaded with 38+ service functions being a one-stop solution to meet ALL your needs for various scheduled repairs or maintenance. It includes Oil, SAS, EPB, TPMS Reset, Injector Coding, SAS, Bleeding, DPF, Battery, Throttle & Anti-theft Matching plus many more that are super beneficial and can be updated constantly with more functions and wider car coverage. *Menus vary by vehicle specifics.
- 🚩🚩【WIDE COMPATIBILITY RATES】Covering 80+ car brands, 150+ makes, 10000+ models, this Autel diagnostic tool’s vehicle coverage will continue to grow with simple internet-ready updates accessible to you via WiFi, and we highly recommend its registration upon the purchase to get 2 YEARS of subscription-free upgrade. More, thanks to the MaxiFix platform with cloud-based Remote Expert, you can ask for help from peers and experienced experts online to fix complex issues even programming or coding.
- 🚩🚩【SUPERIOR HARDWARE, UPGRATED Ver. of MK908P/MS908S Pro】 This 2022 version Autel scanner Elite boasts a 9.7” retina display (2048*1536) as an iPad; quad-core 1.8GHz NVIDIA’s Tegra running 3X faster than competitors under its Android KitKat 4.4; and a set of solid hardware including USB3.0/2.4 & 5GHz Dual WLAN/BT/HDMI/Ethernet Connection; 15400mAh Battery; 8M Rear/2M Front Camera to maximize diagnostic convenience; along with one-stop multitasking to keep intertwined procedures well organized.
- VXDIAG SVCI J2534 can compatible with SAE J2534-1 and partly compatible with SAE J2534-2. It supports most of vehicle communication protocols and can be used as PassThru device for many dealer level diagnostic software. And it can be used as a ELM327 device also, support most of ELM327 software.
- High speed host communication and Stable host communication. (with RTS/CTS flow control).Host communication is high-speed and stable, keeping the diagnosis smooth. And the programming function requires the original online account .（Not work for the Ford F serial cars, like F150,F250,F350,F450）
- [Switch on the Interface] There is a switch button on the interface. Please do press the switch button for the Module you want enter in. Pressed: works as ELM327 mode Released: works as J2534 mode
- VXDIAG SVCI J2534 is compatible with Ford / Mazda IDS,Only need to do two steps to Installs software. First,Install FVDI J2534 start software,then install the original brand vehicle software,For example, Ford, Mazda.(Before install the software,pls turn off your antivirus software )
- For software installation, please feel free to contact our online customer service.
Last update on 2022-08-11 / Affiliate links / Images from Amazon Product Advertising API
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