August 13, 2019 NHTSA CAMPAIGN NUMBER: 19V594000
Incorrect Seat Belt Assemblies Installed/FMVSS 208
If a child seat is not properly secured, there is an increased risk of injury to the occupant in a crash.
NHTSA Campaign Number: 19V594
Manufacturer Kia
Motors America
Components SEAT BELTS
Potential Number of Units Affected 30,168
Summary
Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles. The seat belt assemblies in the front passenger, second, and/or third row seats may not tightly secure a child restraint system in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”
Remedy
Kia will notify owners, and dealers will inspect the vehicles and replace any incorrect seat belt assemblies. The repair will also include replacing the driver’s seat belt which has a non-U.S. specified label, with a U.S. specification seat belt. The repairs will be performed free of charge. The recall began August 30, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC181.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Kia has a Recall
| GROUP
Safety Recall Campaign | MODEL
2020MY | |
| NUMBER
SC181 (Rev 2, 04/22/2019) | DATE
August 2019 | |
| SAFETY RECALL CAMPAIGN | ||
| SUBJECT:
SEAT BELT INSPECTION AND/OR REPLACEMENT (SC181) | ||
NOTICE
This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure to inspect and, if necessary, replace the seat belt assemblies of some 2020MY Telluride (ON) vehicles produced from January 9, 2019 through August 5, 2019. Seat belt assemblies designed for Telluride vehicles for the non-U.S. market may have been inadvertently installed in the driver, front passenger, second and/or third row seats of the affected U.S. vehicles. The affected driver seat belt assemblies are non-U.S. specification seat belt assemblies. The affected front passenger, second and third row seat belt assemblies are not equipped with an automatic locking retractor (ALR) feature and do not comply with S7.1.1.5 (a) of FMVSS 208, ‘Occupant crash protection’ which requires that each designated seating position that is forward facing (except the driver’s position) have a seat belt assembly whose lap belt portion is lockable so that the seat belt assembly can be used to tightly secure a child restraint system.
Dealers are to have technicians inspect and, if incorrect seat belt assemblies are identified, replace them with correct ones as outlined in this bulletin. If an incorrect seat belt assembly is identified, the technician must open a Techline case and submit photos, and then replace with the correct seat belt(s) applicable to the vehicle. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
NOTICE
To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
Inspection Procedure – Seat Belts:
Locate the seat belt assemblies outlined in this bulletin to identify the laser markings shown below and verify if the vehicle is affected: No Good (NG). If so, replace the seat belt assembly part(s) with the correct (OK) seat belt assembly part(s) found on the parts table, page 6.
NOTE: The laser marking may not be as visible on lighter colored seat belt tongue. Inspect the part number on the seat belt tongue to confirm if the vehicle is affected.
- Inspect all of the following seat belt assemblies, except for the 2nd row center seat belt (if applicable):
2a. If all seat belts assemblies are the correct ones (OK), no further action is required.
2b. If one or more seat belt assemblies are found to be incorrect (NG), proceed to page 3 for instructions and replacement procedure of the affected seat belt(s).
NG Instructions:
Follow the steps outlined below in the order provided:
- Open Techline case.
- Upload photo and note position of the (NG) position.
IMPORTANT
Record radio presets. Disconnect the negative (-) battery terminal and wait 30 seconds before proceeding with any of the following procedures.
Replacement Procedure – Front Driver and/or Passenger Seat Belt(s):
- Replace the driver and/or passenger seat belt by referring to “Body (Interior and Exterior) → Front Seat Belt → Front Seat Belt Pretensioner → Repair procedures” chapter in the applicable Shop manual on KGIS.
Replacement Procedure – Rear Seat(s) 2nd and/or 3rd row Seat Belt(s):
- Replace the passenger seat belt by referring to “Body (Interior and Exterior) → Rear Seat Belt → Rear Seat Belt Retractor → Repair procedures” chapter in the applicable Shop manual on KGIS.
Modified Replacement Procedure – 3rd row Center Seat Belt:
- Remove the two (2) rear roof assist handles by referring to “Body (Interior and Exterior) → Roof Trim → Assist Handle (rear only) → Repair procedures” chapter in the applicable Shop manual on KGIS.
- Remove the center pillar upper trim retaining bolt (A) and pull off the top of the center pillar upper trim (Do not remove the trim).
NOTICE
Be careful not to damage or stain the roof trim/headliner.
- Using a trim tool, carefully release the top of the rear pillar trim as shown.
NOTICE
Be careful not to damage or stain the roof trim/headliner.
- Carefully remove the two (2) rear headliner retaining clips (B).
NOTICE
Damage to roof trim clips may occur, replace as needed. Max. Qty. Two (2). Refer to EPC.
- Lift the rear door weatherstrip to expose the back of the headliner. Using a trim tool, pull down on the headliner to release the center area.
NOTICE
Be careful to not get the black butyl sealant on the headliner or the headliner may need to be replaced.
- Pull down on the back of the headliner assembly (approximately 2”- 3.5” inches, 50.8 – 88.9mm) as shown.
NOTICE
Be careful not to damage or stain the roof trim/headliner.
6a. Carefully, insert a ratchet with a short 14mm socket and remove the center seat belt retaining bolts (C).
Torque specification for bolts (C):
28.9 – 39.8 ft.lb. (39.2 – 53.9 Nm,
4.0 – 5.5 kgf.m)
6b. Carefully, insert a ratchet with a short 14mm swivel socket and remove the center seat belt retaining bolts (D).
Torque specification for bolts (D):
28.9 – 39.8 ft.lb. (39.2 – 53.9 Nm,
4.0 – 5.5 kgf.m)
- Replace the rear 3rd row center seat belt retractor assembly with the correct part.
NOTICE
The seat belt retractor assembly will slide out from the back of the headliner opening. Do not lower the headliner more than 3.5” inches as damage may occur.
- Torque the seat belt retaining bolts (C) and (D) to specification.
Torque specification for bolts (C & D):
28.9 – 39.8 ft.lb. (39.2 – 53.9 Nm,
4.0 – 5.5 kgf.m)
- Replace all removed parts in the reverse order of removal, clean any fingerprints or grease stains if needed.
- Reprogram radio presets.
AFFECTED VEHICLE RANGE:
| Model | Production Date Range |
| Telluride (ON) | January 9, 2019 through August 5, 2019 |
REQUIRED PART:
| Part Name | Part Number | Comments |
| S/BELT ASSY-FR P/TENSR 3PT,LH | 88810 S9500LBR | Refer to EPC
Replacement part numbers will not auto-populate and must be entered manually during claim entry. |
| S/BELT ASSY-FR P/TENSR 3PT,LH | 88810 S9500ONW | |
| S/BELT ASSY-FR P/TENSR 3PT,LH | 88810 S9500WK | |
| S/BELT ASSY-FR P/TENSR 3PT,RH | 88820 S9500LBR | |
| S/BELT ASSY-FR P/TENSR 3PT,RH | 88820 S9500ONW | |
| S/BELT ASSY-FR P/TENSR 3PT,RH | 88820 S9500WK | |
| S/BELT ASSY-2ND C.L.R 3PT,LH | 89810 S9500LBR | Refer to EPC
Replacement part numbers will not auto-populate and must be entered manually during claim entry. |
| S/BELT ASSY-2ND C.L.R 3PT,LH | 89810 S9500ONW | |
| S/BELT ASSY-2ND C.L.R 3PT,LH | 89810 S9500WK | |
| S/BELT ASSY-2nd C.L.R 3PT,RH | 89820 S9500LBR | |
| S/BELT ASSY-2ND C.L.R 3PT,RH | 89820 S9500ONW | |
| S/BELT ASSY-2ND C.L.R 3PT,RH | 89820 S9500WK | |
| S/BELT ASSY-3RD C.L.R 3PT,LH | 89813 S9500LBR | Refer to EPC
Replacement part numbers will not auto-populate and must be entered manually during claim entry. |
| S/BELT ASSY-3RD C.L.R 3PT,LH | 89813 S9500ONW | |
| S/BELT ASSY-3RD C.L.R 3PT,LH | 89813 S9500WK | |
| S/BELT ASSY-3RD C.L.R 3PT,RH | 89823 S9500LBR | |
| S/BELT ASSY-3RD C.L.R 3PT,RH | 89823 S9500ONW | |
| S/BELT ASSY-3RD C.L.R 3PT,RH | 89823 S9500WK | |
| S/BELT ASSY-3RD C.L.R 3PT CTR | 89853 S9500LBR | |
| S/BELT ASSY-3RD C.L.R 3PT CTR | 89853 S9500ONW | |
| S/BELT ASSY-3RD C.L.R 3PT CTR | 89853 S9500WK |
WARRANTY INFORMATION:
N Code: N99 C Code: C99
| Claim Type | Causal P/N | Qty | Repair Description | Labor Op Code | Op Time | Replacement P/N | Qty |
| R | 11251 06161 | 0 | Inspection of Seatbelts (Except 2nd row center) | 191A25I0 | 0.2 M/H | N/A | 0 |
| Inspect & Replace One (Excludes 3rd row center) | 191A25R0 | 1.2 M/H | *From the Required Parts List, select the ONE seat belt assembly installed | 1 | |||
| Inspect & Replace Two (Excludes 3rd row center) | 191A25R1 | 1.5 M/H | *From the Required Parts List, select the TWO seat belt assemblies installed | 2 | |||
| Inspect & Replace Three (Excludes 3rd row center) | 191A25R2 | 1.9 M/H | *From the Required Parts List, select the THREE seat belt assemblies installed | 3 | |||
| Inspect & Replace Four (Excludes 3rd row center) | 191A25R3 | 2.3 M/H | *From the Required Parts List, select the FOUR seat belt assemblies installed | 4 | |||
| Inspect & Replace Five (Excludes 3rd row center) | 191A25R4 | 2.7 M/H | *From the Required Parts List, select the FIVE seat belt assemblies installed | 5 | |||
| Inspect & Replace Six (Excludes 3rd row center) | 191A25R5 | 3.1 M/H | *From the Required Parts List, select the SIX seat belt assemblies installed | 6 | |||
| Inspect & Replace 3rd Row Center | 191A25R6 | 0.9 M/H | *From the Required Parts List, select the ONE 3rd row center seat belt assembly | 1 | |||
| Inspect & Replace One with 3rd Row Center | 191A25R7 | 1.8 M/H | *From the Required Parts List, select ONE 3rd row center seat belt assembly, and ONE other seat belt assembly installed | 2 | |||
| Inspect & Replace Two with 3rd Row Center | 191A25R8 | 2.1 M/H | *From the Required Parts List, select ONE 3rd row center seat belt assembly, and TWO other seat belt assemblies installed | 3 | |||
| Inspect & Replace Three with 3rd Row Center | 191A25R9 | 2.5 M/H | *From the Required Parts List, select ONE 3rd row center seat belt assembly, and THREE other seat belt assemblies installed | 4 | |||
| Inspect & Replace Four with 3rd Row Center | 191A25RA | 2.9 M/H | *From the Required Parts List, select ONE 3rd row center seat belt assembly, and FOUR other seat belt assemblies installed | 5 | |||
| Inspect & Replace Five with 3rd Row Center | 191A25RB | 3.3 M/H | *From the Required Parts List, select ONE 3rd row center seat belt assembly, and FIVE other seat belt assemblies installed | 6 | |||
| Inspect & Replace Six with 3rd Row Center | 191A25RC | 3.7 M/H | *From the Required Parts List, select ONE 3rd row center seat belt assembly, and SIX other seat belt assemblies installed | 7 |
Note: A Techline case is required to be opened, with a clear photo of the incorrect seat belt tongue with wrong markings. The dealership parts department will need to order the replacement part(s). Make sure to list the seating position (Example: 1st /2nd /3rd row left or right) where the incorrect seat belt assembly was found listed in the Techline case. When necessary, sublet code ‘X2’ can be used to submit rental expense (3 days max) in conjunction with a Replacement Labor Op. The repair procedures to replace the 3rd row center seat belt assembly has been modified from the original repair procedures outlined in KGIS (removal of certain parts as currently shown in the service procedures on KGIS is not necessary to complete the replacement of the seat belt). As a result, the labor time for this repair has been adjusted as listed in the Warranty Information table above.
NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SC181 when accessing the WebDCS system.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC181 (Rev 2) Telluride (ON) August 2019
IMPORTANT SAFETY RECALL
(NHTSA Recall Number: 19V594)
This notice applies to your vehicle: (Insert VIN)
August 30, 2019
Kia has identified a defect in your vehicle which relates to motor vehicle safety
This letter is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia Motors has determined a defect which relates to motor vehicle safety exists in some 2020 MY Telluride vehicles that may not comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 208, “Occupant crash protection.” The affected vehicles may contain non-U.S. specification driver seat belt assembly and/or non-automatic locking retractor (non-ALR) seat belt assemblies in the front passenger, second and/or third row seats, increasing the risk of injury to a child seat occupant in a crash. Our records indicate that you own or lease one of the potentially affected vehicles.
What Is The Problem?
Seat belt assemblies designed for Telluride vehicles in another market may have been inadvertently installed in the driver, front passenger, second and/or third row seats of some 2020 MY Telluride U.S. vehicles. The affected seat belt assemblies for the driver seat are non-U.S. specification seat belt assemblies. The affected front passenger, second and third row seat belt assemblies are not equipped with an automatic locking retractor (ALR) feature and do not comply with FMVSS 208, Occupant crash protection. If a non-ALR seat belt is used to secure a child seat in the front passenger, second or third row seats, it may not tightly secure a child restraint system, increasing the risk of injury to a child seat occupant in a crash.
Kia will inspect the driver, front passenger, second and third row seat belt assemblies and if any incorrect seat belt assembly(s) is identified, the dealer will replace it with the correct one at no cost to you.
Kia has advised its authorized dealers to inspect the seat belt assemblies for the driver, front passenger, and second and third row seat belt assemblies. If an incorrect seat belt assembly is identified, the dealer will replace it with the correct one. The work will be performed at Kia’s expense at no cost to you.
What Should You Do?
- In the interest of the safety of your passengers, as well as your own safety, please immediately contact your Kia dealer to arrange for the recall repair to be conducted. The estimated time required to inspect and perform necessary repairs will be approximately one (1) to five (5) hours. However, your vehicle may be needed longer; therefore, we recommend scheduling a service appointment to minimize any inconvenience.
- If you notice that the seat belt assemblies in the front passenger, second or third row seating positions do not have the ALR feature, (see photos below) do not use those seating positions to install a child restraint system until you have had this recall repair performed.
- To find your nearest dealer, visit kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia Motors America, Inc
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
The Kia Consumer Assistance Center is available at the number listed above if you have any questions or require assistance in submitting your claim.
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
QR Code Use:
- A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code QR contains, such as URLs, text, photos, videos.
- With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or
- Open the QR Code Reader App on your mobile device.in the camera viewing area. With some apps, the URL or other information will automatically load when the code is The app will utilize your device’s camera. Center the code recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.
SC181
August 15, 2019
Attention: All Kia Parts & Service Managers
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on some 2020 MY Kia Telluride vehicles, manufactured from January 9, 2019 through August 5, 2019. Seat belt assemblies designed for Telluride vehicles for the Middle East market may have been inadvertently installed in the driver, front passenger, and second and/or third row seats of the affected U.S. vehicles. The affected driver seat belt assemblies are non-U.S. specification seat belt assemblies. The affected front passenger, second and third row seat belt assemblies are not equipped with an automatic locking retractor (ALR) feature and do not comply with S7.1.1.5 (a) of Federal Motor Vehicle Safety Standard (FMVSS) Number 208, “Occupant crash protection”, which requires that each designated seating position that is forward facing (except the driver’s position) have a seat belt assembly whose lap belt portion is lockable so that the seat belt assembly can be used to tightly secure a child restraint system. If a non-ALR seat belt is used to secure a child seat, it may not tightly secure a child restraint system, increasing the risk of injury to a child seat occupant in a crash.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com on August 15, 2019.
PARTS INFORMATION – Part supply will be limited due to the scope of the campaign. A Techline case is required to be open, with clear photo of the incorrect seat belt tongue with wrong markings to allocate any orders.
Enclosed you will find a draft copy of the owner notification letter (pending approval from the NHTSA) and a Q&A Guide for recall questions, both of which describe the issue. A list of Kia Telluride vehicle owners affected by this recall can be accessed on WEBDCS. Log onto the site, select the Campaigns Tab, click on Open Campaign Report in the left side menu, and select SC181 to generate the list.
Notices to the affected 2020 MY Telluride vehicle owners will be mailed on August 30, 2019. Please start performing the repairs immediately on any affected vehicles currently in your inventory.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their 2020 MY Telluride vehicles. This Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g. flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
Your prompt attention in completing this recall is appreciated. If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC181
August 15, 2019
Attention: All Dealer Principals
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on some 2020 MY Kia Telluride vehicles, manufactured from January 9, 2019 through August 5, 2019. Seat belt assemblies designed for Telluride vehicles for the Middle East market may have been inadvertently installed in the driver, front passenger, and second and/or third row seats of the affected U.S. vehicles. The affected driver seat belt assemblies are non-U.S. specification seat belt assemblies. The affected front passenger, second and third row seat belt assemblies are not equipped with an automatic locking retractor (ALR) feature and do not comply with S7.1.1.5 (a) of Federal Motor Vehicle Safety Standard (FMVSS) Number 208, “Occupant crash protection”, which requires that each designated seating position that is forward facing (except the driver’s position) have a seat belt assembly whose lap belt portion is lockable so that the seat belt assembly can be used to tightly secure a child restraint system. If a non-ALR seat belt is used to secure a child seat, it may not tightly secure a child restraint system, increasing the risk of injury to a child seat occupant in a crash.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com on August 15, 2019.
Your Service Manager was sent a draft copy of the owner notification letter (pending approval from the NHTSA) and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected 2020 MY Telluride vehicles. Kia will notify the vehicle owners on August 30, 2019.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the recall campaign performed on their 2020 MY Kia Telluride vehicles.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
Your prompt attention in completing this recall campaign is appreciated. If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC181
2020 MY TELLURIDE SEAT BELT
SAFETY RECALL CAMPAIGN
Q & A
August 15, 2019
Q1. What type of campaign is Kia conducting?
A1. Kia Motors is conducting a recall on some 2020 MY Kia Telluride vehicles that may contain incorrect seat belt assemblies.
Q2. What vehicles are affected by the recall?
A2. Some 2020 MY Kia Telluride vehicles produced January 9, 2019 through August 5, 2019.
Q3. How many customer vehicles are affected by this recall?
A3. Approximately 30,168 vehicles are included in this campaign.
Q4. What is the concern with the Seat Belt Assemblies?
A4. Kia has determined that seat belt assemblies designed for Telluride vehicles in another market may have been inadvertently installed in the driver, front passenger, second and/or third row seats of some 2020 MY Telluride U.S. vehicles. The affected seat belt assemblies for the driver seat are non-U.S. specification seat belt assemblies. The affected front passenger, second and third row seat belt assemblies are not equipped with an automatic locking retractor (ALR) feature and do not comply with FMVSS 208, Occupant crash protection. If a non-ALR seat belt is used to secure a child seat in the front passenger, second or third row seats, it may not tightly secure a child restraint system, increasing the risk of injury to a child seat occupant in a crash.
Q5. Can you describe the recall campaign and fix?
A5. Kia has advised its authorized dealers to inspect the driver, front passenger, second and third row seat belt assemblies. If any incorrect seat belt assembly(s) is identified, the dealer will replace it with the correct one. The work will be performed at Kia’s expense at no cost to you.
Q6. How was the issue discovered?
A6. Through the regular monitoring of field information.
Q7. What should vehicle owners do when they receive the notification?
A7. In the interest of the safety of their passengers, as well as their own safety, customers should immediately contact their Kia dealer to arrange for the recall repair to be conducted.
Q8. Have there been any deaths or injuries as a result of this condition?
A8. There have been no deaths or injuries.
Q9. Has Kia had any litigation regarding this condition?
A9. No.
Q10. Will this cost vehicle owners any money?
A10. No. Kia will perform the recall repair at no cost to the customer.
Q11. What about customers who may have already paid to have this issue remedied?
A11. If the customer has incurred expense to have this issue remedied prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia via the Owners section of www.kia.com or mail their receipts with a cover letter directly to Kia for review and consideration:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Q12. How long will the repair take?
A12. The estimated time required to inspect and perform necessary repairs will be approximately one (1) to five (5) hours. However, the vehicle may be needed longer; therefore, we recommend that the customer contact the dealer for an estimate of how long they may need the vehicle and schedule a service appointment to minimize inconvenience. (Most Kia dealers have online appointment scheduling via their dealership web sites to maximize convenience).
Q13. How will owners of the affected vehicles be notified?
A13. Kia will be notifying owners of the affected vehicles by first-class mail beginning on August 30, 2019.
Q14. Are there any restrictions on an owner’s eligibility?
A14. No.
Q15. If a customer has an immediate question, where can they get further information?
A15. The customer can contact their local Kia dealership or call Kia’s Consumer Assistance Center at 1800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Standard Time, or via the internet @ www.kia.com (Owner’s Section).
SC181
2020 MY Kia Telluride Seatbelt Chronology
Basis of Safety Defect Determination 573.6(c)(6)
| July 26, 2019 | Through normal vehicle inspection procedures, Kia Motors Manufacturing Georgia (KMMG) identifies a Telluride vehicle manufactured for sale in U.S. with a non-automatic locking retractor (non-ALR) seatbelt assembly installed. |
| July 29-August 5, 2019 | KMMG and supplier investigate. Determined that seatbelt assemblies designed for Middle East vehicles may have been inadvertently installed in the driver, front passenger, second and/or third row seats of a small number of Telluride vehicles manufactured for sale in the U.S. |
| August 8, 2019 | KMC makes decision to conduct recall. No customer complaints, warranty claims, or injury. |
1 Affected Product
Vehicle
15 Associated Documents
Recall Quarterly Report #2, 2019-4
RCLQRT-19V594-9806.PDF 211.259KB
Recall Quarterly Report #3, 2020-1
RCLQRT-19V594-7378.PDF 211.351KB
Recall Quarterly Report #1, 2019-3
RCLQRT-19V594-7898.PDF 211.15KB
Recall Quarterly Report #4, 2020-2
RCLQRT-19V594-3377.PDF 211.457KB
Remedy Instructions and TSB
RCRIT-19V594-5345.pdf 888.004KB
Recall 573 Report – Amendment 1
RCLRPT-19V594-8072.PDF 214.163KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V594-8103.pdf 85.987KB
Remedy Instructions and TSB
RCRIT-19V594-9615.pdf 966.446KB
Manufacturer Notices(to Dealers,etc)
Chronology
RMISC-19V594-3492.pdf 25.658KB
Miscellaneous Document- Questions & Answers
RMISC-19V594-7233.pdf 49.806KB
Remedy Instructions and TSB
RCRIT-19V594-0098.pdf 903.947KB
Defect Notice 573 Report
RCLRPT-19V594-9790.PDF 213.768KB
Recall Acknowledgement
RCAK-19V594-4059.pdf 244.867KB
Manufacturer Notices(to Dealers,etc)
Latest Recalls Documents
- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- MAINTAIN PEAK PERFORMANCE AND SAFETY ON THE ROAD - Easily find and fix the problem with your vehicle using the INNOVA 5610 bidirectional scan tool. This OBD2 scanner diagnostic tool provides real-time solutions to troubleshoot issues. Access OBD2 and OEM live data with ease, making it an essential car scanner diagnostic tool. Perfect for those seeking reliable car diagnostic scanner and code readers & scan tools for vehicles.
- PRO-LEVEL FUNCTIONALITIES - Use the INNOVA 5610’s Enhanced Data Stream to view live data for advanced systems like ABS, SRS, transmission, and engine. The Special Reset Function lets you use dealership-level re-learn procedures. This car diagnostic scanner is ideal for those needing a bidirectional scan tool or mechanic tools automotive for professional repairs. Compatible with select vehicle makes and models; not universal.
- COMMAND WITH BIDIRECTIONAL CONTROLS - The INNOVA 5610 bidirectional scan tool sends commands to test functions such as fuel pump on/off or retracting the electronic parking brake. With this car scanner diagnostic for all cars, you can operate like a pro. Ideal for those seeking a car code reader and reset tool or advanced fixd car diagnostic tool capabilities. Compatible with select vehicle makes and models; not universal.
- EASY TO USE - The INNOVA 5610 OBD2 scanner diagnostic tool supports English, Spanish, and French. Easily use this scanner for car on most 1996 - 2023 (2024 coming soon) OBD2 vehicles to verify repairs. Designed for ease of operation, it’s a dependable code reader for cars and trucks and check engine code reader. To confirm vehicle coverage, please utilize Innova's Coverage Checker.
- BUY AND DRIVE WITH CONFIDENCE - Backed by ASE-Certified support, this car scanner pairs with the RepairSolutions2 app, trusted by 4M users, for wireless OBD scanner functionality. With free updates and no subscription fees, this durable car computer diagnostic reader ensures you’re prepared for any repair. A must-have diagnostic scanner for vehicles.
- 【Full Systems Automotive Diagnostic】 More than checking engine, ABS and SRS, OBDMATE OM970 obd2 scanner performs comprehensive diagnostics on all electric modules. It quickly scans and clears fault codes, turns off warning lights, reads live data, and features Auto-VIN technology.
- 【Live Datastream&4-in-1 Graph】 Easily view live sensor data such as RPM, fuel trims, ATF temperature, wheel speed sensor, battery voltage and so on. OM970 scan tool also supports 4-in-1 trend graphing. Spend just 3 minutes to check – and you'll know exactly what's going wrong, helping you avoid hundreds in dealership diagnostic fees.
- 【One-Click I/M Readiness&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether your vehicle's emissions-related systems are operating properly. Help you get smog-check ready quickly. OM970 obd2 diagnostic tool supports all essential OBD2 functions you need. Plus, it features battery voltage test and DLC 16-PIN test.
- 【Straightforward Menus with Easy Navigation】 All functions are easy to understand without obscure decriptions. 3.5" Large screen delivers clear readings while keeping one-hand operation. The car diagnostic tool comes with a silicone protective case and a hard-shell carrying case, ensuring long-lived durability and drop resistance.
- 【Budget-Friendly, No Subscriptions, Free Software Updates】 Plug and play: no bluetooth pairing, monthly fees, Wi-Fi connection, or any other troublesome initial settings. OM970 obd2 scanner works out of the box with the latest software. Lifetime free upgrade.
- [Brand-New ArtiDiag500] We've got everything you're looking for! Forget basic OBD2 scanners; TOPDON's ArtiDiag500 car scanner offers more. The all-new ArtiDiag500 not only includes full OBD2 functions and 4-system diagnostics but also provides DIYers with 6 maintenance services. The brand-new, cost effective AD500 is back in full swing!
- [4-System Diagnostics] DIY enthusiasts, take notice! Will these 4-system diagnostics be the treasure you've been seeking? The ArtiDiag500 code reader offers in-depth testing for the engine, transmission, ABS, and SRS systems, reading fault codes and data streams. It also visualizes real-time data in chart form, simplifying complex data for storage and future playback, aiding DIY users in problem detection.
- [6 Reset Functions] Hey, hang tight for a moment. With these 6 reset functions, the ArtiDiag500 has got you covered. It offers throttle adaptation along with reset capabilities for Oil, SAS, TPMS, BMS, and EPB. Seamlessly aligning the throttle, battery, tires, and brake pads with your vehicle, it also adjusts the steering angle and turns off the oil light. Looking to restore your car to its original condition? Look no further than the ArtiDiag500.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Wide Vehicle Coverage] ArtiDiag500 currently supports 67+ car brands, 10,000+ models, covering most vehicles worldwide. Supports cutting-edge CAN FD protocols, making it compatible with modern vehicles including 2020+ GM & Chrysler. It supports FCA AutoAuth (official Secure Gateway access) to stay up to date with newer models from Chrysler, Jeep, Fiat, and others. Plus, it's fully compatible with Android 11 for smoother use.
- [All System Diagnostics, Professional-Level Scanner] - BLCKTEC 460T is the ultimate OBD2 diagnostic tool for home mechanics and professionals. It supports all 10 OBD2 modes, reads and clears Engine/Transmission/ABS/SRS codes, performs All-System Diagnostics, offers workshop reset tools, and provides real-time live data. It helps you pinpoint issues, assess your car's condition, and prepare for SMOG checks with ease. NOTE: Function availability depends on your vehicle. Before you buy, be sure to use the Compatibility Checker on BLCKTEC website or contact our customer support to verify that the features you need are supported for your vehicle’s specific year, make, and model.
- [12+ Most Popular Reset Functions] - BLCKTEC 460T OBD2 scanner offers 12+ dealer-level service functions, including Oil Maintenance Reset, ABS Bleeding, EPB Reset, SAS(Steering Angle Sensor) Recalibration, DPF(Diesel Particulate Filter) Reset, Throttle Body Relearn, Battery Reset/Initialization, TPMS Relearn, Transmission Reset, Fluid Change Reset, Maintenance Reset and more, enabling you to perform workshop services like a pro. NOTE: Function availability depends on your vehicle. Be sure to use the Compatibility Checker on BLCKTEC website to verify that the features you need are supported for your vehicle.
- [Real-Time OBD2 and OEM Live Data, Freeze Frame Data] - BLCKTEC 460T helps diagnose vehicle issues when warning lights like Check Engine Light or ABS/SRS Light appear. It offers detailed DTC info, ECU Freeze Frame Data, and real-time OBD2 and advanced OEM live data, including Engine, Transmission, ABS, SRS, and more, making it easy to diagnose and resolve vehicle problems. You can view, graph, record, replay, and overlay up to four live data streams in a single graph for better analysis.
- [AutoVIN, AutoReLink, AutoScan, 3X Faster] - Equipped with AutoVIN technology, 460T automatically retrieves the VIN to save you time. Its AutoScan and AutoReLink features scan all of the vehicle's ECUs and detect any fault codes immediately after you plug the scanner into the vehicle's OBD2 port - no button presses required. Additionally, it regathers DTC and I/M readiness information every 30 seconds, simplifying monitor tests. 460T's advanced technology makes it 3X faster than other products.
- [Get RepairSolutions2, the #1 Auto Repair App for Free] - When paired with RepairSolutions2(RS2) App, 460T becomes even more powerful. RS2's Verified Fix Database built by master technicians, provides the parts needed for the repair. Additionally, RS2 gives you access to OEM warranty info, maintenance schedules, TSB, and dealership recall info, making car care easier than ever. RS2 is free with no subscription fees and it stores your car scan reports in the cloud, allowing you to access, share, or print them anytime and anywhere.
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