NHTSA ID Number: 10162000
Manufacturer Communication Number: TSBELE180_R1
Summary
TSB: SERVICE ACTION: AVN 5 WIDE SOFTWARE UPDATE BLUETOOTH MEMORY ISSUE (SA386) – This bulletin provides the procedure for updating the AVN 5 WIDE software on some 2020MY Telluride (ON) produced from March 23, 2019 through April 30, 2019 and Soul (SK3) vehicles produced from February 18, 2019 to May 2, 2019, which may experience Bluetooth and navigation connection and/or memory issues.
2 Affected Products
Vehicles
| GROUP
ELE | MODEL
2020MY | |
| NUMBER
180 (Rev 1, 06/20/2019) | DATE
May 2019 | |
| TECHNICAL SERVICE BULLETIN | ||
| SUBJECT:
SERVICE ACTION: AVN 5 WIDE SOFTWARE UPDATE BLUETOOTH MEMORY ISSUE (SA386) | ||
NOTICE
This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure for updating the AVN 5 WIDE software on some 2020MY Telluride (ON) produced from March 23, 2019 through April 30, 2019 and Soul (SK3) vehicles produced from February 18, 2019 to May 2, 2019, which may experience Bluetooth and navigation connection and/or memory issues. To correct this concern, perform the head unit software update procedure outlined in this bulletin. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
A Service Action is a repair program without customer notification that is performed during the warranty period. Any dealer requesting to perform this repair outside the warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service → Warranty Coverage → Warranty Coverage Inquiry → Campaign Information). Not completed Recall / Service Action reports are available on WebDCS (Consumer Affairs → Not Completed Recall → Recall VIN → Select Report), which includes a list of affected vehicles.
This issue number is SA386.
Software Update Procedure:
- Turn engine ON and record customer radio presets.
- Press the SETUP hard key on the head Telluride (ON) shown; Soul (SK3) will be similar.
NOTICE
All images used throughout this service bulletin are for reference use only. Disregard time and date displayed in each step.
- Select “General”.
- Select “System Info” and then select “SW Info/Update”.
- Verify that an earlier software version is currently installed. Refer to “Software Version” table on page 5.
- Confirm the available software version is applicable to either (ON) or (SK3) model:
ON.USA.S5W_M.V001.002.190508
SK3.USA.S5W_M.V002.002.190508
Select “Yes”.
- Select “Quick Update” from the list and then select “OK”.
- Select “Yes” to begin software update.
TSB: SA386 Telluride (ON) May 2019
Allow for the following nine (9) screen sequences to complete.
Do NOT press any hard keys or touch screen unless instructed to do so. (Example: On screen six (6) select “Confirm” to continue.
- Select “OK” to complete update.
- Repeat steps 2 and 3 of the Update Software Procedure outlined on page two (2) of this bulletin. Select “Reset”.
- Select “Yes” to reset system settings to factory defaults.
- The “Reset to Factory Defaults” message will appear for a few seconds and clear.
- Select “System Info” and then select “SW Info/Update”.
- Repeat steps 2 through 4 of the Update Software Procedure outline on page two (2) of this bulletin to confirm SW Ver. was installed correctly.
- Tap the “clock time display”
- If applicable, confirm that the “Daylight Saving Time” check box is selected. Verify normal radio operation.
- Restore radio presets recorded in step 1 and shut engine off.
| Model | Software Version (SW Ver.) | |
| ON | Before | ON.USA.S5W_M.V001.001.190125 |
| After | ON.USA.S5W_M.V001.002.190508 | |
| SK3 | Before | SK3.USA.S5W_M.V002.001.190125 |
| After | SK3.USA.S5W_M.V002.002.190508 |
AFFECTED VEHICLE RANGE:
| Model | Production Date Range |
| Telluride (ON) | March 23, 2019 through April 30, 2019 |
| Soul (SK3) | February 18, 2019 through May 2, 2019 |
REQUIRED TOOL:
| Tool Name | Figure | Comments |
| USB Drive | Includes both (ON) and (SK3) model Software Updates
Auto-shipped to Dealers. Additional USB upgrade sticks can be ordered through Snap-on Business Solutions at (888) 542-1011. |
WARRANTY INFORMATION:
N Code: N99 C Code: C99
| Claim Type | Causal P/N | Qty. | Repair Description | Labor Op Code | Op Time | Replacement P/N | Qty. |
| V | 96560 S9020CDD | 0 | (SA386) AVN 5 Wide Bluetooth Memory Issue (ON) | 190A20R0 | 0.4 M/H | N/A | 0 |
| 96560 K0030FHV | (SA386) AVN 5 Wide Bluetooth Memory Issue (SK3) | 190045R0 | 0.4 M/H |
NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia
retailers should reference SA386 when accessing the WebDCS system.
NUMBER 180 (Rev 1, 06/20/2019)
DATE May 2019
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