February 14, 2020 NHTSA CAMPAIGN NUMBER: 20V088000
An electrical short within the ABS Module may cause an engine compartment fire, even when the vehicle is turned off, increasing the risk of an injury.
NHTSA Campaign Number: 20V088
Manufacturer Kia
Motors America
Components SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
Potential Number of Units Affected 228,829
Summary
Kia Motors America (Kia) is recalling certain 2006-2010 Sedona and 2007-2009 Sorento vehicles. Moisture may enter the Anti-lock Brake (ABS) Module and result in an electrical short.
Remedy
Kia will notify owners, and dealers will install a relay in the main junction box to prevent power from being directed to the HECU when the vehicle’s ignition switch is turned off, free of charge. The recall began June 5, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC186.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Kia has a Recall
INTERIM NOTICE
April 3, 2020
Attention: All Dealer Principals
This is an INTERIM notice as Kia is currently working on the remedy part.
The purpose of this communication is to keep you informed of Kia’s recall implementation plan. We will send you another notice as soon as the remedy part becomes available.
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2006-2010 MY Kia Sedona vehicles manufactured from June 15, 2005 through July 15, 2009 and certain 2007-2009 MY Kia Sorento vehicles manufactured from June 15, 2006 through December 15, 2008, to install a relay in the vehicle’s main junction box. When the vehicle is in the key OFF position and parked, the Hydraulic Electronic Control Unit (HECU) remains energized. If moisture enters the HECU, an electrical short circuit could occur even though the vehicle is turned off and parked. An electrical short circuit inside the HECU increases the risk of an engine compartment fire even when the vehicle is turned off, increasing the risk of injury.
Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles.
Kia will mail interim notices to the affected vehicle owners beginning on April 8, 2020. A follow-up notice will be mailed once the remedy parts becomes available.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
What Should You Do
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
Your prompt attention in completing this recall campaign is appreciated. If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC186
INTERIM NOTICE
April 3, 2020
Attention: All Kia Parts & Service Managers
This is an INTERIM notice as Kia is currently working on the remedy part.
The purpose of this communication is to keep you informed of Kia’s recall implementation plan. We will send you another notice as soon as the remedy part becomes available.
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety
Recall Campaign on certain 2006-2010 MY Kia Sedona vehicles manufactured from June 15, 2005 through July 15,
2009 and certain 2007-2009 MY Kia Sorento vehicles manufactured from June 15, 2006 through December 15, 2008, to install a relay in the vehicle’s main junction box. When the vehicle is in the key OFF position and parked, the Hydraulic Electronic Control Unit (HECU) remains energized. If moisture enters the HECU, an electrical short circuit could occur even though the vehicle is turned off and parked. An electrical short circuit inside the HECU increases the risk of an engine compartment fire even when the vehicle is turned off, increasing the risk of injury.
The Technical Service Bulletin (TSB) that provides Vehicle Repair Procedures, Affected VIN Production Range, and Warranty Claim Information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.comonce the remedy part is available.
Enclosed you will find a copy of the interim owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owners who have already paid for repairs related to an electrical short circuit inside the HECU can submit a request for reimbursement online via the Owner’s section of www.kia.com.
Kia will mail interim notices to the affected vehicle owners beginning on April 8, 2020. A follow-up notice will be mailed once the remedy part becomes available.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g. flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Kia Service Department
SC186
IMPORTANT SAFETY RECALL
(Interim Notice)
(NHTSA Recall Number: 20V088)
This notice applies to your vehicle: (Insert VIN)
April 8, 2020
Dear Kia Sedona Owner:
Kia has identified a defect in your vehicle which relates to motor vehicle safety
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia Motors has decided that a defect which relates to motor vehicle safety exists in certain 2006-2010 MY Kia Sedona vehicles. The defect can result in a fire in your vehicle’s engine compartment. Our records indicate that you own or lease one of the potentially affected vehicles.
This is only an interim letter as we work on the remedy parts. The purpose of this letter is to keep you informed of Kia’s recall implementation plan. We will send you another letter when the parts are available, and the repair will be performed at no cost to you. HOWEVER, PLEASE SEE THE “WHAT SHOULD YOU DO IN THE INTERIM” SECTION BELOW.
What Is The Problem?
The Hydraulic Electronic Control Unit (HECU) assembly controls the Anti-Lock Braking System (ABS), Electronic Stability Control System (ESC) and Traction Control System (TCS) in your vehicle. When the vehicle is in the key OFF position and parked, the HECU remains energized. If moisture enters the HECU, an electrical short circuit could occur even though the vehicle is turned off and parked. An electrical short circuit inside the HECU increases the risk of an engine compartment fire, even when the vehicle is turned off, increasing the risk of injury.
What Should You Do In The Interim?
- Park your vehicle outdoors and away from other vehicles or structures until you have the recall repair performed.
- To find your nearest dealer, visit kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
QR Code Use:
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SC186
IMPORTANT SAFETY RECALL
(Interim Notice)
(NHTSA Recall Number: 20V088)
This notice applies to your vehicle: (Insert VIN)
April 8, 2020
Dear Kia Sorento Owner:
Kia has identified a defect in your vehicle which relates to motor vehicle safety
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety
Act. Kia Motors has decided that a defect which relates to motor vehicle safety exists in certain 2007-2009 MY Kia Sorento vehicles. The defect can result in a fire in your vehicle’s engine compartment. Our records indicate that you own or lease one of the potentially affected vehicles.
This is only an interim letter as we work on the remedy parts. The purpose of this letter is to keep you informed of Kia’s recall implementation plan. We will send you another letter when the parts are available, and the repair will be performed at no cost to you. HOWEVER, PLEASE SEE THE “WHAT SHOULD YOU DO IN THE INTERIM” SECTION BELOW.
What Is The Problem?
The Hydraulic Electronic Control Unit (HECU) assembly controls the Anti-Lock Braking System (ABS), Electronic Stability Control System (ESC) and Traction Control System (TCS) in your vehicle. When the vehicle is in the key OFF position and parked, the HECU remains energized. If moisture enters the HECU, an electrical short circuit could occur even though the vehicle is turned off and parked. An electrical short circuit inside the HECU increases the risk of an engine compartment fire, even when the vehicle is turned off, increasing the risk of injury.
What Should You Do In The Interim?
- Park your vehicle outdoors and away from other vehicles or structures until you have the recall repair performed.
- To find your nearest dealer, visit kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
QR Code Use:
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SC186
FOLLOW-UP NOTICE
June 2, 2020
Attention: All Kia Parts & Service Managers
This Is A Follow-Up Notice To Advise That The Remedy Part Is Now Available.
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2006-2010 MY Kia Sedona vehicles manufactured from June 15, 2005 through July 15, 2009 and certain 2007-2009 MY Kia Sorento vehicles manufactured from June 15, 2006 through December 15, 2008, to install a relay in the vehicle’s main junction box. When the vehicle is in the key OFF position and parked, the Hydraulic Electronic Control Unit (HECU) remains energized. If moisture enters the HECU, an electrical short circuit could occur even though the vehicle is turned off and parked. An electrical short circuit inside the HECU increases the risk of an engine compartment fire even when the vehicle is turned off, increasing the risk of injury.
The Technical Service Bulletin (TSB) that provides Vehicle Repair Procedures, Affected VIN Production Range, and Warranty Claim Information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com during the week of June 2, 2020.
PARTS INFORMATION – Parts will become available starting the week of June 2, 2020.
Enclosed you will find a copy of the follow-up owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owners who have already paid for repairs related to an electrical short circuit inside the HECU can submit a request for reimbursement online via the Owner’s section of www.kia.com.
Kia will mail follow-up notices to the affected vehicle owners beginning on June 5, 2020, advising them that the remedy part is now available and for them to contact their Kia dealer to have the recall repair completed.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g. flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Kia Service Department
SC186
FOLLOW-UP NOTICE
June 2, 2020
Attention: All Dealer Principals
This Is A Follow-Up Notice To Advise That The Remedy Part Is Now Available.
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2006-2010 MY Kia Sedona vehicles manufactured from June 15, 2005 through July 15, 2009 and certain 2007-2009 MY Kia Sorento vehicles manufactured from June 15, 2006 through December 15, 2008, to install a relay in the vehicle’s main junction box. When the vehicle is in the key OFF position and parked, the Hydraulic Electronic Control Unit (HECU) remains energized. If moisture enters the HECU, an electrical short circuit could occur even though the vehicle is turned off and parked. An electrical short circuit inside the HECU increases the risk of an engine compartment fire even when the vehicle is turned off, increasing the risk of injury.
Your Service Manager was sent a copy of the follow-up owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles.
Kia will mail follow-up notices to the affected vehicle owners beginning on June 5, 2020.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
What Should You Do
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
Your prompt attention in completing this recall campaign is appreciated. If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC186
SC186 – 2006-2010 MY SEDONA AND 2007-2009 MY SORENTO
HYDRAULIC ELECTRONIC CONTROL UNIT (HECU)
SAFETY RECALL CAMPAIGN
Q & A
June 2, 2020
Q1. What type of campaign is Kia conducting?
A1. Kia is conducting a safety recall campaign to install a relay in the vehicle’s main junction box on certain 2006- 2010 MY Kia Sedona and 2007-2009 MY Kia Sorento vehicles.
Q2. What vehicles are affected by the recall?
A2. Certain 2006-2010 MY Kia Sedona vehicles manufactured from June 15, 2005 through July 15, 2009, and certain 2007-2009 MY Kia Sorento vehicles manufactured from June 15, 2006 through December 15, 2008.
Q3. How many customer vehicles are affected by this recall?
A3. Approximately 228,829 vehicles are affected by this recall. (Sedona: 140,446 / Sorento: 88,383)
Q4. What is the condition?
A4. The Hydraulic Electronic Control Unit (HECU) assembly controls the Anti-Lock Braking System (ABS), Electronic Stability Control System (ESC) and Traction Control System (TCS) in your vehicle. When the vehicle is in the key OFF position and parked, the HECU remains energized. If moisture enters the HECU, an electrical short circuit could occur even though the vehicle is turned off and parked. An electrical short circuit inside the HECU increases the risk of an engine compartment fire even when the vehicle is turned off, increasing the risk of injury.
Q5. Can you describe the recall campaign and fix?
A5. Dealers will be instructed to install a relay in the vehicle’s main junction box at no cost to the vehicle owners.
Q6. How will owners of the affected vehicles be notified?
A6. Kia will send a follow-up letter notifying owners of the affected vehicles by first-class mail beginning on June 5, 2020, advising them that the remedy part is available and for them to contact their authorized Kia dealer to schedule an appointment to have the recall repair performed.
Q7. What should vehicle owners do when they receive the notification?
A7. Vehicle owners are told to park their vehicle outdoors and away from other vehicles or structures until the recall repair has been performed.
Upon receipt of the follow-up notification letter, owners are to contact their Kia dealer to arrange for the repair to be performed.
Q8. How was the issue discovered?
A8. Through the regular monitoring of field information.
Q9. Have there been any deaths, injuries or accidents as a result of this condition?
A9. No.
Q10. Will this cost vehicle owners any money?
A10. No. The installation of the relay will be at no cost to the customer.
Q11. What about customers who may have already paid to have the HECU replaced?
A11. If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section (Contact Kia) of www.kia.com OR mail your documentation with the completed Request for Reimbursement Form included with this letter directly to Kia for review and consideration at the following address:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Q12. How long will the repair take?
A12. The actual time required to perform the inspection procedure will take approximately one (1) to two (2) hours. However, their vehicle may be needed longer. Therefore, it is recommended that owners schedule a service appointment to minimize inconvenience. Owners can also contact their dealer for an exact estimate of how long they may need the vehicle.
Q13. Are there any restrictions on an owner’s eligibility?
A13. No.
Q14. If a customer has an immediate question, where can they get further information?
A14. The customer can contact their local Kia dealership or call Kia’s Consumer Assistance Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Standard Time, or via the internet @ www.kia.com (Owner’s Section).
IMPORTANT SAFETY RECALL
(Follow-Up Notice)
(NHTSA Recall Number: 20V088)
This notice applies to your vehicle: (Insert VIN)
June 5, 2020
Dear Kia Sedona Owner:
Kia has identified a defect in your vehicle which relates to motor vehicle safety
This notice is a follow-up letter sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia Motors has decided that a defect which relates to motor vehicle safety exists in certain 2006-2010 MY Kia Sedona vehicles. The defect can result in a fire in your vehicle’s engine compartment. Our records indicate that you own or lease one of the potentially affected vehicles.
What Is The Problem?
The Hydraulic Electronic Control Unit (HECU) assembly controls the Anti-Lock Braking System (ABS), Electronic Stability Control System (ESC) and Traction Control System (TCS) in your vehicle. When the vehicle is in the key OFF position and parked, the HECU remains energized. If moisture enters the HECU, an electrical short circuit could occur even though the vehicle is turned off and parked. An electrical short circuit inside the HECU increases the risk of an engine compartment fire, even when the vehicle is turned off, increasing the risk of injury.
Kia Will Install a New Relay In The Main Junction Box At No Cost For Parts Or Labor To You.
Kia has advised its authorized dealers to install a new relay in your vehicle’s main junction box. The repair work will be performed at Kia’s expense at no cost to you. The actual time required to perform the repair will be approximately 1 to 2 hours. However, your vehicle may be needed longer, and, therefore, we recommend scheduling a service appointment to minimize inconvenience. Please contact your dealer for an exact estimate of how long they may need your vehicle for this repair.
What Should You Do?
- In the interest of the safety of your passengers, as well as your own safety, please immediately contact your Kia dealer to arrange for the recall repair to be conducted.
- Park your vehicle outdoors and away from any other vehicles or structures until you have the recall repair performed.
- To find your nearest dealer, visit kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
QR Code Use:
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SC186
IMPORTANT SAFETY RECALL
(Follow-Up Notice)
(NHTSA Recall Number: 20V088)
This notice applies to your vehicle: (Insert VIN)
June 10, 2020
Dear Kia Sorento Owner:
Kia has identified a defect in your vehicle which relates to motor vehicle safety
This notice is a follow-up letter sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia Motors has decided that a defect which relates to motor vehicle safety exists in certain 2007-2009 MY Kia Sorento vehicles. The defect can result in a fire in your vehicle’s engine compartment. Our records indicate that you own or lease one of the potentially affected vehicles.
What Is The Problem?
The Hydraulic Electronic Control Unit (HECU) assembly controls the Anti-Lock Braking System (ABS), Electronic Stability Control System (ESC) and Traction Control System (TCS) in your vehicle. When the vehicle is in the key OFF position and parked, the HECU remains energized. If moisture enters the HECU, an electrical short circuit could occur even though the vehicle is turned off and parked. An electrical short circuit inside the HECU increases the risk of an engine compartment fire, even when the vehicle is turned off, increasing the risk of injury.
Kia Will Install a New Relay In The Main Junction Box At No Cost For Parts Or Labor To You.
Kia has advised its authorized dealers to install a new relay in your vehicle’s main junction box. The repair work will be performed at Kia’s expense at no cost to you. The actual time required to perform the repair will be approximately 1 to 2 hours. However, your vehicle may be needed longer, and, therefore, we recommend scheduling a service appointment to minimize inconvenience. Please contact your dealer for an exact estimate of how long they may need your vehicle for this repair.
What Should You Do?
- In the interest of the safety of your passengers, as well as your own safety, please immediately contact your Kia dealer to arrange for the recall repair to be conducted.
- Park your vehicle outdoors and away from any other vehicles or structures until you have the recall repair performed.
- To find your nearest dealer, visit kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
QR Code Use:
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SC186
| GROUP
Safety Recall Campaign | MODEL
2006-2010 | |
| NUMBER SC186 | DATE June 2020 | |
SAFETY RECALL CAMPAIGN | ||
| SUBJECT: ABS RELAY BLOCK KIT INSTALLATION (SC186) | ||
This bulletin provides the procedure to install an Anti-Lock Brake System (ABS) relay block on the Process Control Box (PCB) – Fuse/Junction Box of certain 2006-2010MY Sedona (VQ) vehicles and certain 2007-2009MY Sorento (BL) vehicles (refer to page 8/8 for production dates). When the vehicle is in the key OFF position and parked, the Hydraulic Electronic Control Unit (HECU) remains energized. If moisture enters the HECU, an electrical short circuit could occur even though the vehicle is turned off and parked. An electrical short circuit inside the HECU may increase the risk of an engine compartment key OFF fire. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
Installation Procedure: Sedona (VQ) page 2 – Sorento (BL) page 4.
NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
NOTICE
To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.
Installation Procedure for Sedona (VQ):
1a. Open hood and disconnect the battery Negative (-) cable (A).
1b. Remove the junction box cover (B).
- Remove the following three (3) fuses from the junction box (C):
- Install the relay block (D) to the junction box (C). Be sure to align the bottom connections to the removed fuses on the junction box.
Secure relay block by pressing down firmly.
- Connect the supplied cable (E) from the kit to the back of the relay block (D).
- Connect the opposite end of the cable (E) to the battery negative terminal as shown.
Torque specification for bolt:
14.47 – 21.70 lb.ft (19.61 – 29.42 N.m, 2.00 – 3.00 kgf.m)
- Re-connect the negative (-) battery terminal to the battery post and route the relay block cable (E) around the junction block.
- Install the new junction box cover.
- Turn ignition ON and confirm no warning lamps are displayed on the cluster.
Installation Procedure for Sorento (BL):
- Remove the junction box cover (B).
- Remove the fuse holder (C).
- Remove the following three (3) fuses from the junction box (D):
-
- ECU2 20A (or 15A O2 Sensor)
- ABS 40A
- HEADLAMP 15A
5a. Install the relay block (E) from the kit into the junction box (D). Be sure to align the bottom connections to the removed fuses on the junction box.
5b. Install the previously removed fuse holder (C) to the relay block.
Secure relay block by pressing down firmly.
6a. Insert the supplied cable (F) connector end from the kit to the relay block (E) until a click is heard.
Secure harness wiring to the hook (G).
7a. Run the other end of the cable (F), shown in yellow, to the gasoline box (H) as shown.
7b. Remove the gasoline box (H) cover.
7c. Route the black insulated wire towards the negative (-) post on the battery as shown.
- Remove the ABS2 20A fuse in the gasoline box.
- Insert the yellow cable (F) pin connector end into the bottom 20A output pin as shown below. Note: Check the output pin position and locking direction when installing the connector.
- Reinstall the gasoline box cover (I) and secure the wire using a zip-tie from kit to the existing 12v input harness as shown.
Note: Ensure the yellow cable (F) is routed towards the back of the gasoline box (follow the yellow dotted line).
- Re-connect the battery (-) terminal (A) and secure the black insulated cable end to battery post nut as shown.
Torque specification for bolt:
14.47 – 21.70 lb.ft (19.61 – 29.42 N.m, 2.00 – 3.00 kgf.m)
- Secure the black insulated cable using the supplied zip-ties.
- Install the new supplied junction box cover (J) from the kit.
IMPORTANT
Proper installation of the junction box cover is required, to properly secure the relay block.
IMPORTANT
Run the cable below the two (2) brackets as shown. The yellow cable shown may differ in color.
- Turn ignition ON and confirm no warning lamps are displayed on the cluster.
AFFECTED VEHICLE RANGE:
| Model | Production Date Range |
| Sedona (VQ) | June 15, 2005 to July 15, 2009 |
| Sorento (BL) | June 15, 2006 to December 15, 2008 |
REQUIRED PART:
| Model | Part Name | Part Number | Figure | Qty. |
| Sorento (BL) | ABS / PCB Relay Block Kit | 91940-3E001QQK | 1 | |
| Sedona (VQ) | 91940-4D001QQK |
WARRANTY INFORMATION:
N Code: N99 C Code: C99
| Model | Claim Type | Causal P/N | Qty. | Repair Description | Labor Op Code | Op Time | Replacement P/N | Qty. |
| BL | R | 91161-3E080 | 0 | (SC186) ABS Relay Block Installation | 201021R0 | 0.3 M/H | 91940-3E001QQK | 1 |
| VQ | 91950-4D020 | 201021R1 | 0.3 M/H | 91940-4D001QQK |
Note: Use sublet code ‘RX’ for substitute transportation for one day max allowance. Refer to section 6.11.6 of the SPPM for maximum allowed expense for rental and ride share.
NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SC186 when accessing the WebDCS system.
2006-2010MY Sedona & 2007-2009MY Sorento HECU Chronology Basis of Safety Defect Determination 573.6(c)(6)
| April 2017-May 2017 | Kia Motors America, Inc. (KMA) receives engine compartment fire complaint for 2009 Kia Sorento on April 6, 2017. KMA inspects vehicle on May 18, 2017 and identifies origin of fire near engine room fuse/relay box; cause could not be determined. |
| July 2018-August 2018 | KMA receives complaints of two (2) engine compartment fires involving a 2008 and 2009 Sorento. During this time, KMA conducts broad search of salvage yard vehicles for further investigation. KMA and Kia Motors Corporation (KMC) jointly inspect the available Sorento vehicles. Inspections reveal origin of fire is near area of Hydraulic Electronic Control Unit (HECU) and engine room fuse/relay box. Cause of fire could not be confirmed. Further analysis needed. KMA begins process of recovering parts from inspected vehicles for further evaluation. |
| September-November 2018 | KMA continues to monitor field incidents; no related fire incidents identified. On November 26, 2018, KMA provides part recovered from prior salvage yard inspection to KMC for further analysis. |
| December 2018 | KMC and supplier conduct visual and x-ray evaluation of HECU part received from KMA in November 2018 from salvage yard vehicle. HECU connector B+ area severely damaged from fire. Minor corrosion found on one of the ESC connector wires. Corrosion possibly due to moisture intrusion, but manner of intrusion could not be determined. |
| January 2019 | KMA recovers HECU parts from two (2) Sorento vehicles previously inspected in August 2018 and ships them to KMC for further evaluation. KMC and supplier analyze parts; corrosion of ESC wiring found on one examined part possibly due to moisture intrusion. Examination of second part revealed thermal damage to HECU cover; fire origin suspected to be in relay box area, but cause could not be determined. |
| February 2019 | KMA notified of a fire incident involving a 2008 Sedona on February 12, 2019. KMA inspects vehicle and finds burn damage of HECU connector but cause could not be determined. KMA begins process to repurchase vehicle for further evaluation. KMA continues to monitor. |
| May 2019-June 2019 | KMA notified of fire incident involving a 2007 Sedona on May 7, 2019. KMA inspects vehicle on June 27, 2019. Origin of fire in area of HECU but cause could not be determined. KMA works to collect parts for further examination by KMC. |
| July 2019-November 2019 | KMA continues to monitor incidents and receives 2009 Sorento engine compartment fire claim on August 6, 2019. KMA subsequently inspects vehicle on October 9, 2019 and identifies fire originated in left rear of engine compartment, likely in area near HECU. However, cause could not be determined. |
| December 2019-January 2020 | KMC engineers and KMA engineers conduct joint inspection at KMA headquarters on December 9, 2019 of two (2) previously repurchased incident vehicles and three (3) HECU parts which had been collected by KMA. Inspection confirms visible thermal damage to HECUs. Further X-ray analysis of HECU conducted by supplier in January showed evidence of a short circuit, possibly related to intrusion of moisture. Source of possible moisture intrusion could not be determined. No identifiable trend relating to a design or manufacturing defect could be found. |
| February 10, 2020 | As a precautionary measure, KMC decides to conduct a recall of certain Kia Sedona and Sorento vehicles to prevent key OFF engine compartment fires by depowering the HECU when the vehicle is in the ignition key OFF condition. Two (2) Sedona and five (5) Sorento fire related customer complaints. No known injuries related to this condition. |
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| KIA | SEDONA | 2006-2010 |
| KIA | SORENTO | 2007-2009 |
20 Associated Documents
Miscellaneous Document – REQUEST FOR REIMBURSEMENT FORM – SAFETY RECALL CAMPAIGN SC186 – 2007-2009 MY SORENTO HYDRAULIC ELECTRONIC CONTROL UNIT (HECU)
RMISC-20V088-8530.pdf 23.366KB
Manufacturer Notices(to Dealers,etc)- SC186 INTERIM NOTICE April 3, 2020 Attention: All Kia Parts & Service Managers
RCMN-20V088-1760.pdf 231.667KB
ISSUED Interim Owner Notification Letter(Part 577)- Sedona
RIONL-20V088-1188.pdf 398.828KB
Miscellaneous Document – REQUEST FOR REIMBURSEMENT FORM – SAFETY RECALL CAMPAIGN SC186
RMISC-20V088-2501.pdf 23.405KB
Manufacturer Notices(to Dealers,etc)- SC186 INTERIM NOTICE April 3, 2020 Attention: All Dealer Principals
RCMN-20V088-4672.pdf 222.493KB
Miscellaneous Document – SC186 – 2006-2010 MY SEDONA AND 2007-2009 MY SORENTO – HYDRAULIC ELECTRONIC CONTROL UNIT (HECU) SAFETY RECALL CAMPAIGN Q & A
RMISC-20V088-0855.pdf 377.015KB
ISSUED Interim Owner Notification Letter(Part 577)- Sorento
RIONL-20V088-0238.pdf 398.921KB
ISSUED Owner Notification Letter(Part 577)- Sorento
RCONL-20V088-1951.pdf 156.664KB
Remedy Instructions and TSB
RCRIT-20V088-2139.pdf 1331.556KB
Defect Notice 573 Report
RCLRPT-20V088-8521.PDF 213.797KB
Recall Acknowledgement
RCAK-20V088-4207.pdf 244.878KB
Chronology
RMISC-20V088-2577.pdf 33.467KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V088-4694.PDF 211.145KB
Recall 573 Report – Amendment 1
RCLRPT-20V088-7113.PDF 214.013KB
Manufacturer Notices(to Dealers,etc)- FOLLOW-UP NOTICE June 2, 2020 Attention: All Kia Parts & Service Managers
ISSUED Owner Notification Letter(Part 577)- Sedona
RCONL-20V088-3964.pdf 156.647KB
Manufacturer Notices(to Dealers,etc)- FOLLOW-UP NOTICE June 2, 2020 Attention: All Dealer Principals
Miscellaneous Document – SC186 2006-2010 MY SEDONA AND 2007-2009 MY SORENTO HYDRAULIC ELECTRONIC CONTROL UNIT (HECU) SAFETY RECALL CAMPAIGN Q & A
RMISC-20V088-8983.pdf 100.086KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V088-5092.PDF 211.253KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V088-4022.PDF 211.351KB
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