SC296 – Engine Valve Spring – 2024 Kia Telluride

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-077
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Kia America, Inc. FEB 07, 2024 NHTSA Recall No. : 24V-077 Manufacturer Recall No. : SC296 Manufacturer Information :
Manufacturer Name : Kia America, Inc.
Address : 111 Peters Canyon Road
Irvine CA 92606 Company phone : 800-333-4542
Population :
Number of potentially involved : 2,872 Estimated percentage with defect : 3 %
Vehicle Information : Vehicle 1 : 2024-2024 Kia Telluride Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Certain 2024 model year Telluride vehicles manufactured from October 1, 2023 through December 6, 2023. The recall population was determined by a review of vehicle and supplier production records. The vehicles subject to this recall were not produced in VIN order.
Customers seeking information about their specific vehicle will be referred to Kia’s Customer Care Center or their Kia dealer.
Production Dates : OCT 01, 2023 – DEC 06, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The engine valve springs may break while driving due to fatigue cracking as a result of damage to the springs during manufacture by the supplier. A broken valve spring may result in a loss of motive power. In rare cases, a hole in the engine block may occur due to a broken valve entering the combustion chamber.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A loss of motive power increases the risk of a crash. A hole in the engine
block increases the risk of a fire.
Description of the Cause : Fatigue cracking due to damage to the valve spring during manufacture by the
supplier. Part 573 Safety Recall Report 24V-077 Page 2 Identification of Any Warning
that can Occur : Abnormal engine noise, check engine light illumination, and engine running rough. Involved Components : Component Name 1 : SPRING-VALVE Component Description : Valve Spring Component Part Number : 22221-3L310 Supplier Identification : Component Manufacturer
Name : Daewonkangup
Address : 63 Hamansandan 5-gil, Gunbuk-myeon, Gyeongsangnam-do Haman-gun Foreign States 52601
Country : Korea, Republic of Chronology :
See attached document titled “2024MY Telluride Engine Valve Spring Chronology.” Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Kia dealer. Kia dealers will replace the engine sub-assembly. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. How Remedy Component Differs from Recalled Component : The remedy engine sub-assembly contains valve springs that are not damaged and thus not susceptible to fatigue cracking. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-077
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Engines installed in vehicles produced beginning on 12/11/2023 contain valves springs that were not damaged during manufacture and thus not susceptible to fatigue cracking. Vehicles produced from 12/7/2023 through 12/10/2023 that may be equipped with the recall component will be repaired at the plant before distribution to dealers. As a result, vehicles produced after 12/6/2023 are not included in the recall scope. Recall Schedule :
Description of Recall Schedule : The dealer notification begin and end date is February 12, 2024. The
owner notification begin and end date is April 5, 2024.
Planned Dealer Notification Date : FEB 12, 2024 – FEB 12, 2024
Planned Owner Notification Date : APR 05, 2024 – APR 05, 2024
* NR – Not Reported

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SC296
February 12, 2024
ATTENTION: ALL DEALER PRINCIPALS
Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2024 MY Telluride vehicles manufactured from October 1, 2023 through December 6, 2023.
The engine valve springs may break while driving due to fatigue cracking as a result of damage to the springs during manufacture by the supplier. A broken valve spring may result in a loss of motive power, increasing the risk of a crash. Customers may experience abnormal engine noise, check engine light illumination, and engine running rough. In rare cases, a hole in the engine block may occur due to a broken valve entering the combustion chamber, increasing the risk of a fire.
All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Kia dealers will replace the engine sub-assembly.
Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners beginning on April 5, 2024.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely, Kia Service Department
Enclosures

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SC296
February 12, 2024
ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS
Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2024 MY Telluride vehicles manufactured from October 1, 2023 through December 6, 2023.
The engine valve springs may break while driving due to fatigue cracking as a result of damage to the springs during manufacture by the supplier. A broken valve spring may result in a loss of motive power, increasing the risk of a crash. Customers may experience abnormal engine noise, check engine light illumination, and engine running rough. In rare cases, a hole in the engine block may occur due to a broken valve entering the combustion chamber, increasing the risk of a fire.
All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Kia dealers will replace the engine sub-assembly.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com on or soon after February 12, 2024.
Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail notices to the affected vehicle owners beginning on April 5, 2024.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely, Kia Service Department Enclosures

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