SC299 – High Beam Headlights May Fail – 2020 Kia Telluride

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February 26, 2024 NHTSA CAMPAIGN NUMBER: 24V148000

High Beam Headlights May Fail

Inoperable high beam headlights may reduce visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 24V148000

Manufacturer Kia America, Inc.

Components EXTERIOR LIGHTING

Potential Number of Units Affected 35,031

 

Summary

Kia America, Inc. (Kia) is recalling certain 2020 Telluride vehicles. The high beam headlights may fail.

 

Remedy

Dealers will inspect and repair or replace the high beam headlights, as necessary free of charge. Owner notification letters are expected to be mailed April 25, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC299.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Kia has a Recall

 


2020MY Telluride
Halogen Headlamp Assembly
Basis of Safety Defect Determination 573.6(c)(6)

January 4, 2023
NHTSA’s Office of Defects Investigation (ODI) contacts Kia North America (Kia NA) Safety Office regarding complaints of loss of high beams involving the 2020MY Telluride.

January 11, 2023
Kia NA Safety Office provides technical information pertaining to 2020MY Telluride headlamp assembly, overview of inoperable high beam condition and how condition does not impact low beam operation, and its analysis of the VOQs.

January 27, 2023
ODI opens Preliminary Evaluation (PE23-002) to investigate complete loss of high beams with no re-engagement or warning resulting in reduced visibility.

February 15, 2023
ODI issues PE23-002 information request (IR) letter to Kia NA Safety Office.

March 1, 2023
Kia NA Safety Office provides additional engineering information of inoperable high beam condition to ODI during meeting and identifies plan to extend warranty to 15 years / 150,000 miles to address customer satisfaction issue.

March 29, 2023
Kia NA Safety Office submits its response to PE23-002 IR letter and concludes loss of high beams does not create an unreasonable risk to motor vehicle safety given the low customer usage rate of high beams, the continued operability of the low beams, and NHTSA’s precedent and enforcement history of issue.

April 25, 2023
Kia NA notifies owners of warranty extension campaign. Kia NA Safety Office continues to monitor field data.

October 13, 2023
In an effort to increase customer awareness, Kia NA renotifies owners of the extended warranty campaign.

January 24, 2024 – February 18, 2024
ODI meets with Kia NA Safety Office to review data received after IR response. ODI requests Kia NA Safety Office consider conducting recall of the 2020MY Telluride equipped with halogen headlamps in light of continuing customer complaints and new approach to evaluating loss of high beams issues. Kia NA Safety Office updates field data and identifies 4,975 warranty claims, 839 techline cases and 543 customer complaints [dates of receipt 3/1/2019—2/15/2024]. No injuries or fatalities. Three (3) alleged but unconfirmed deer strikes.

February 19, 2024
Kia NA decides to recall certain 2020MY Telluride vehicles equipped with halogen headlamp assemblies.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
KIA TELLURIDE 2020

 


3 Associated Documents

2020MY Telluride Halogen Headlamp Assembly Chronology

RMISC-24V148-1227.pdf 83.416KB

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Defect Notice 573 Report

RCLRPT-24V148-8879.PDF 214.025KB

 


Recall Acknowledgement

RCAK-24V148-8311.pdf 645.092KB

 


Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V148&docType=RCL

 


 

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Last update on 2024-06-14 / Affiliate links / Images from Amazon Product Advertising API

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