SC270 Blank Instrument Cluster Screen – 2023 Kia

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SC270 May 1, 2023 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Noncompliance Safety Recall Campaign on certain 2023MY vehicles equipped with a digital instrument cluster containing a 4.2” LCD screen listed below: • Sportage vehicles manufactured at a Kia assembly plant in South Korea from September 16, 2022 through February 13, 2023 • Sportage vehicles manufactured at a Kia assembly plant in the U.S. from September 20, 2022 through February 28, 2023 • Sportage Hybrid and Sportage Plug-in Hybrid vehicles manufactured from September 19, 2022 through February 13, 2023 • Niro Hybrid and Plug-in Hybrid vehicles manufactured from September 14, 2022 through March 8, 2023 • Soul vehicles manufactured from September 15, 2022 through February 13, 2023 • Telluride vehicles manufactured from September 2, 2022 through February 22, 2023 The instrument cluster software installed in the subject vehicles, in combination with electrical noise due to voltage instability while the vehicle is starting, may result in cluster booting errors. Such booting errors can cause the instrument cluster screen to become blank resulting in the driver’s inability to see the telltales and indicators required by certain Federal Motor Vehicle Safety Standards (FMVSS). As a result, the subject vehicles fail to comply with the visibility and illumination requirements of FMVSS No. 101 (‘Controls and Displays’), FMVSS No. 138 (‘Tire Pressure Monitoring System’) and FMVSS No. 208 (‘Occupant Crash Protection’). The failure to illuminate certain telltales and indicators may increase the risk of a crash. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer to have their instrument cluster updated with improved software as necessary. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com during the week of May 1, 2023. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail notices to the affected vehicle owners beginning on May 26, 2023. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this noncompliance safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department Enclosures

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SC270 May 1, 2023 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Noncompliance Safety Recall Campaign on certain 2023MY vehicles equipped with a digital instrument cluster containing a 4.2” LCD screen listed below: • Sportage vehicles manufactured at a Kia assembly plant in South Korea from September 16, 2022 through February 13, 2023 • Sportage vehicles manufactured at a Kia assembly plant in the U.S. from September 20, 2022 through February 28, 2023 • Sportage Hybrid and Sportage Plug-in Hybrid vehicles manufactured from September 19, 2022 through February 13, 2023 • Niro Hybrid and Plug-in Hybrid vehicles manufactured from September 14, 2022 through March 8, 2023 • Soul vehicles manufactured from September 15, 2022 through February 13, 2023 • Telluride vehicles manufactured from September 2, 2022 through February 22, 2023 The instrument cluster software installed in the subject vehicles, in combination with electrical noise due to voltage instability while the vehicle is starting, may result in cluster booting errors. Such booting errors can cause the instrument cluster screen to become blank resulting in the driver’s inability to see the telltales and indicators required by certain Federal Motor Vehicle Safety Standards (FMVSS). As a result, the subject vehicles fail to comply with the visibility and illumination requirements of FMVSS No. 101 (‘Controls and Displays’), FMVSS No. 138 (‘Tire Pressure Monitoring System’) and FMVSS No. 208 (‘Occupant Crash Protection’). The failure to illuminate certain telltales and indicators may increase the risk of a crash. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer to have their instrument cluster updated with improved software as necessary. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners beginning on May 26, 2023. What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this noncompliance safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-298 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia America, Inc. Submission Date : APR 26, 2023 NHTSA Recall No. : 23V-298 Manufacturer Recall No. : SC270 Manufacturer Information : Manufacturer Name : Kia America, Inc. Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 108,936 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Kia Sportage Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2023MY Sportage vehicles manufactured at Autoland Gwangju Kia from September 16, 2022 through February 13, 2023 (4,851 units), certain 2023MY Sportage vehicles manufactured at Kia Georgia from September 20, 2022 through February 28, 2023 (25,873 units) equipped with a digital instrument cluster containing a 4.2” LCD screen. The recall population was determined by a review of vehicle and supplier production records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : SEP 16, 2022 – FEB 28, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-298 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2023-2023 Kia Sportage Hybrid and Sportage Plug-in Hybrid Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : HYBRID ELECTRIC Descriptive Information : Certain 2023MY Sportage Hybrid and Sportage Plug-in Hybrid vehicles manufactured from September 19, 2022 through February 13, 2023 (10,866 units) equipped with a digital instrument cluster containing a 4.2” LCD screen. The recall population was determined by a review of vehicle and supplier production records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : SEP 19, 2022 – FEB 13, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2023-2023 Kia Niro Hybrid and Niro Plug-in Hybrid Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : HYBRID ELECTRIC Descriptive Information : Certain 2023MY Niro Hybrid and Niro Plug-in Hybrid vehicles manufactured from September 14, 2022 through March 8, 2023 (12,132 units) equipped with a digital instrument cluster containing a 4.2” LCD screen. The recall population was determined by a review of vehicle and supplier production records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : SEP 14, 2022 – MAR 08, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2023-2023 Kia Soul Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2023MY Soul vehicles manufactured from September 15, 2022 through February 13, 2023 (30,113 units) equipped with a digital instrument cluster containing a 4.2” LCD screen. The recall population was determined by a review of vehicle and supplier production records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : SEP 15, 2022 – FEB 13, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-298 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 5 : 2023-2023 Kia Telluride Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2023MY Telluride vehicles manufactured from September 2, 2022 through February 22, 2023 (25,101 units) equipped with a digital instrument cluster containing a 4.2” LCD screen. The recall population was determined by a review of vehicle and supplier production records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : SEP 02, 2022 – FEB 22, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The instrument cluster software installed in the subject vehicles, in combination with electrical noise due to voltage instability while the vehicle is starting, may result in cluster booting errors. Such booting errors can cause the instrument cluster screen to become blank resulting in the driver’s inability to see the telltales and indicators required by certain Federal Motor Vehicle Safety Standards (FMVSS). As a result, the subject vehicles fail to comply with the visibility and illumination requirements of FMVSS 101, §§S5.1.2 and 5.3.1 and other illumination requirements of FMVSS 138 and FMVSS 208. FMVSS 1 : 101 – Control and displays FMVSS 2 : 138 – Tire pressure monitoring systems Description of the Safety Risk : The failure to illuminate certain telltale and indicators may increase the risk of a crash. Description of the Cause : Cluster booting errors caused by a combination of the instrument cluster software with electrical noise due to voltage instability while vehicle is starting. Identification of Any Warning that can Occur : N/A Involved Components : Part 573 Safety Recall Report 23V-298 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : CLUSTER ASSY-INSTRUMENT Component Description : Instrument Cluster Assembly Component Part Number : Sportage: 94003-DW000 Component Name 2 : CLUSTER ASSY-INSTRUMENT Component Description : Instrument Cluster Assembly Component Part Number : Sportage: 94003-P1000 Component Name 3 : CLUSTER ASSY-INSTRUMENT Component Description : Instrument Cluster Assembly Component Part Number : Sportage Hybrid/Plug-In Hybrid: 94003-CH000 Component Name 4 : CLUSTER ASSY-INSTRUMENT Component Description : Instrument Cluster Assembly Component Part Number : Niro Hybrid/Plug-In Hybrid: 94001-AT000 Component Name 5 : CLUSTER ASSY-INSTRUMENT Component Description : Instrument Cluster Assembly Component Part Number : Niro Hybrid/Plug-In Hybrid: 94003-AT000 Component Name 6 : CLUSTER ASSY-INSTRUMENT Component Description : Instrument Cluster Assembly Component Part Number : Niro Hybrid/Plug-In Hybrid: 94001-AT100 Component Name 7 : CLUSTER ASSY-INSTRUMENT Component Description : Instrument Cluster Assembly Component Part Number : Soul: 94023-K0000 Part 573 Safety Recall Report 23V-298 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 8 : CLUSTER ASSY-INSTRUMENT Component Description : Instrument Cluster Assembly Component Part Number : Telluride: 94051-S9000 Supplier Identification : Component Manufacturer Name : TYW Address : #9 Kunshan Road Economic and Technological Dev Area Suihua City, Heilongjang Foreign States 152000 Country : China Chronology : See attached document titled “2023MY Blank Instrument Cluster Screen (Multiple Kia Models) Chronology”. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer to have their instrument cluster updated with improved software. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. How Remedy Component Differs from Recalled Component : The instrument cluster software was improved to prevent the digital instrument cluster screen from going blank. Part 573 Safety Recall Report 23V-298 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : The improved instrument cluster software was applied in production as follows: Sportage [Autoland Gwangju Kia]: 2/14/2023 Sportage [Kia Georgia]: 3/1/2023 Sportage Hybrid / Plug-In Hybrid: 2/14/2023 Niro Hybrid / Plug-in Hybrid: 3/9/2023 Soul: 2/14/2022 Telluride: 2/23/2023 Recall Schedule : Description of Recall Schedule : The dealer notification mailing begins and ends on May 1, 2023 and the owner notification mailing is scheduled to begin and end on May 26, 2023. Planned Dealer Notification Date : MAY 01, 2023 – MAY 01, 2023 Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023 * NR – Not Reported

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A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2023MY Multiple Models Listed on Page 9. NUMBER DATE SC270 May 2023 SAFTEY RECALL CAMPAIGN CLUSTER DISPLAY LOGIC IMPROVEMENT (SC270) This bulletin provides the procedure to inspect and, if necessary, upgrade the software logic of the cluster (CLU) system on certain 2023MY vehicles listed in the table on page 9, which may exhibit cluster booting errors. Such booting errors can cause the instrument cluster screen to become blank resulting in the driver’s inability to see the telltales and indicators required by certain Federal Motor Vehicle Safety Standards (FMVSS). As a result, the subject vehicles fail to comply with the visibility and illumination requirements of FMVSS No. 101, “Controls and Displays”, and other illumination requirements of FMVSS No. 138, “Tire Pressure Monitoring Systems” and FMVSS No. 208, “Occupant Crash Protection”. The failure to illuminate certain telltales and indicators may increase the risk of a crash. Follow the procedure outlined in this publication to apply the improved logic to the ‘Cluster’ system using the KDS ECU Upgrade function as described in this bulletin. For confirmation that the latest reflash has been applied to a vehicle you are working on, verify the ROM ID using the table on page(s) 3-4 of this bulletin. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. SUBJECT: There is no charge to the vehicle owne r for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.  NOTICE To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.  NOTICE CLUSTER DISPLAY LOGIC IMPROVEMENT (SC270) Page 2 of 10 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC270 Multiple Models May 2023 SUBJECT: ECU Upgrade Procedure: To correct this condition, the ECU should be reprogrammed using the KDS download, as described in this bulletin. Note: Some of the affected vehicles included in the VIN list may NOT REQUIRE the S/W upgrade. If so, only claim the ‘Cluster Display Inspection’ Op Code if the message below (or similar) is diplayed during the software upgrade procedure on KDS. Upgrade Event Name 668. SK3 PE CLU BOOT LOGIC IMPROVEMENT 670. SG2 HEV/PHEV CLU BOOT LOGIC IMPROVEMENT 673. NQ5, NQ5 HEV CLU BOOT LOGIC IMPROVEMENT 675. NQ5, NQ5 PHEV CLU BOOT LOGIC IMPROVEMENT 672. ON PE CLU BOOT LOGIC IMPROVEMENT  •Confirm a Confirm a fully charged batteryfully charged battery (12.3 volts or higher is necessary) is used (12.3 volts or higher is necessary) is used oror utilize a fully utilize a fully charged jump starter box connected to the battery.charged jump starter box connected to the battery.  •Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.  •All ECU upgrades must be All ECU upgrades must be performed with the ignition set to the ‘ON’ position unless otherwise performed with the ignition set to the ‘ON’ position unless otherwise stated.stated.  •Damaged VCI II units should Damaged VCI II units should notnot be used and promptly replaced.be used and promptly replaced.  •Be careful not to disconnect the VCIBe careful not to disconnect the VCI–II connected to the vehicle during the ECU upgrade II connected to the vehicle during the ECU upgrade procedure.procedure.  •DO NOT start theDO NOT start the engine during ECU upgrade.engine during ECU upgrade.  •DO NOT turn the ignition key ‘OFF’ DO NOT turn the ignition key ‘OFF’ oror interrupt the power supply during ECU upgrade.interrupt the power supply during ECU upgrade.  •When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before starting the engine.starting the engine.  •ONLY use approved ECU upgrade softwaONLY use approved ECU upgrade software designated for the correct application.re designated for the correct application.   NOTICENOTICE It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to affixed to the ECU.the ECU.   IMPORTANTIMPORTANT Page 3 of 10 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC270 Multiple Models May 2023 SUBJECT: CLUSTER DISPLAY LOGIC IMPROVEMENT (SC270) ROM ID INFORMATION TABLE: Upgrade Event #668 (SK3) Model System ECU P/No. ROM ID Previous New SK3 CLU 94023 K0000 94023 K0010 1.04 1.05 Upgrade Event #670 (SG2 P/HEV) Model System ECU P/No. ROM ID Previous New SG2 HEV CLU 94003 AT000 94003 AT010 94003 AT020 94003 AT030 94001 AT000 94001 AT010 94001 AT020 94001 AT030 1.08 1.09 SG2 PHEV 94003 AT100 94003 AT110 94003 AT120 94003 AT130 94001 AT100 94001 AT110 94001 AT120 94001 AT130 1.03 1.04 Continued on page 4… CLUSTER DISPLAY LOGIC IMPROVEMENT (SC270) Page 4 of 10 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC270 Multiple Models May 2023 SUBJECT: Upgrade Event #673 (NQ5, NQ5 HEV) Model System ECU P/No. ROM ID Previous New NQ5 CLU 94003 P1000 94003 P1010 94003 P1500 94003 P1510 94003 P1600 94003 P1610 1.10 1.11 1.12 NQ5 HEV 94003 CH000 94003 CH500 94003 CH510 Upgrade Event #675 (NQ5 PHEV) Model System ECU P/No. ROM ID Previous New NQ5 PHEV CLU 94003 CJ100 94003 CJ510 94003 CJ610 94003 CH100 94003 CH600 1.10 1.11 1.12 Upgrade Event #675 (NQ5 PHEV) Model System ECU P/No. ROM ID Previous New ON CLU 94051 S9000 1.01 1.02 To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle’s ECM ROM ID and reference the Information Table as necessary. Page 5 of 10 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC270 Multiple Models May 2023 SUBJECT: CLUSTER DISPLAY LOGIC IMPROVEMENT (SC270) 1. Connect the VCI-II to the OBD-II connector, located under the driver’s side of the instrument panel. 2. With the ignition ON, turn ON the KDS tablet. Select ‘KDS’ from the home screen. 3. Confirm communication with VCI (A) and then configure the vehicle (B) using the ‘AUTO VIN’ (C) feature. 4. Select ‘ECU Upgrade’. Prior to performing the ECU upgrade, be Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.sure to check that the KDS is fully charged.   NOTICENOTICE The ECU upgrade function on KDS The ECU upgrade function on KDS operates wirelessly. It is not necessary operates wirelessly. It is not necessary to to perform the upgrade via USB cable.perform the upgrade via USB cable.   NOTICENOTICE A B C CLUSTER DISPLAY LOGIC IMPROVEMENT (SC270) Page 6 of 10 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC270 Multiple Models May 2023 SUBJECT: 5. The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event #668, 670, 672, 673, or 675. 6. Select Auto Mode. 7. Select the CLU system under the System selection menu. Touch ID Check (D) and confirm that the latest update is available. Select Upgrade Event: #688, 670, 672, 673, or 675 and select ‘Upgrade’ to continue. Note: If the S/W upgrade is not required to be installed, only claim the inspection Op Code for the applicable model. 8. The ECU upgrade will begin and the progress of the upgrade will appear on the bar graph. Upgrade part (1/2) (E) will download the upgrade event to the VCI-II. Upgrade part (2/2) (F) will upgrade the ECU. KDS screenshot shown above is for demonstration purposes only. Events shown in screenshot are not applicable to this bulletin. The vehicle must be identified in The vehicle must be identified in Vehicle Selection to download an Vehicle Selection to download an Event for that vehicle.Event for that vehicle.   NOTICENOTICE Do NOT attempt to perform a Manual Do NOT attempt to perform a Manual Mode upgrade UNLESS Auto Mode Mode upgrade UNLESS Auto Mode fails. Always follow the fails. Always follow the instructions instructions given on the KDS in either Auto or given on the KDS in either Auto or Manual mode.Manual mode. CAUTIONCAUTION Do not touch the system buttons (like Do not touch the system buttons (like ‘Back’, ‘Home’, ‘etc.’) while ‘Back’, ‘Home’, ‘etc.’) while performing ECU Upgrade.performing ECU Upgrade. CAUTIONCAUTION E F D D Page 7 of 10 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC270 Multiple Models May 2023 SUBJECT: CLUSTER DISPLAY LOGIC IMPROVEMENT (SC270) 9. If a “Communication Fail” screen appears, verify that the VCI-II and KDS are communicating properly. Select ‘OK’ and restart the from step 4. 10. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select ‘OK’ to continue. 11. Once the upgrade is complete, select ‘OK’ to finalize the procedure. 12. When prompted, select ‘YES’ to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade. 13. Start the engine to confirm normal operation of the vehicle. If an error notice continues to appear If an error notice continues to appear or if the upgrade cannot be or if the upgrade cannot be performed, DO NOT disconnect the performed, DO NOT disconnect the KDS/VCIKDS/VCI–II. Contact GIT America Help II. Contact GIT America Help Desk at (888) 542Desk at (888) 542–4371 or Techline.4371 or Techline.   NOTICENOTICE CLUSTER DISPLAY LOGIC IMPROVEMENT (SC270) Page 8 of 10 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC270 Multiple Models May 2023 SUBJECT: Manual Upgrade Procedure: Manual Mode ECU Upgrade Passwords Event No. Menu Password #668 SK3 PE CLU: 94023-K0000/010 3204 #670 SG2 HEV CLU: 94001/03-AT000/010/020/030 3010 SG2 PHEV CLU: 94001/03-AT100/110/120/130 3130 #672 ON PE CLU: 94051-S9000 5190 #673 NQ5 CLU: 94003-P1000/010/500/510/600/610 0161 NQ5 HEV CLU: 94003-CH000/500/510 0153 #675 NQ5a CLU: 94003-DW000/500 0050 NQ5 PHEV CLU: 94003-CJ100/510/610, CH100/600 0063 1. Within the ECU Upgrade screen displayed, select Manual Mode. 2. Select the CLU system under the System selection menu. Select Upgrade Event #668, 670, 672, 673, or 675 and select Upgrade to continue. 3. Select the appropriate control unit part number with reference to the ROM ID Information Table on page 3, and select OK. 4. Enter the appropriate password from the Manual Mode password table above and select OK. 5. The upgrade will begin and the progress of the upgrade will appear on the bar graph. 6. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK. 7. Once the upgrade is complete, select OK to finalize the procedure. 8. When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade. 9. Start the engine to confirm proper operation of the vehicle. The manual upgrade should ONLY be performed if the automatic upgrade fails The manual upgrade should ONLY be performed if the automatic upgrade fails.. If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in the ‘ON’ position to reset the control unit the ‘ON’ position to reset the control unit BEFORE performing manual upgrade.BEFORE performing manual upgrade. See table below for ‘Manual Mode’ passwords. See table below for ‘Manual Mode’ passwords.   NOTICENOTICE Page 9 of 10 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC270 Multiple Models May 2023 SUBJECT: CLUSTER DISPLAY LOGIC IMPROVEMENT (SC270) AFFECTED VEHICLE RANGE: Model Production Date Range Soul (SK3) September 15, 2022 to February 13, 2023 Niro HEV, PHEV (SG2 P/HEV) September 14, 2022 to March 8, 2023 Sportage (NQ5) September 16, 2022 to February 13, 2023 Sportage (NQ5a) September 20, 2022 to February 28, 2023 Sportage HEV, PHEV (NQ5 P/HEV) September 19, 2022 to February 13, 2023 Telluride (ON) September 2, 2022 to February 22, 2023 REQUIRED TOOL: Tool Name Figure Comments KDS Kia Diagnostic System WARRANTY INFORMATION: N Code: N99 C Code: C99 Note: Refer to Warranty Bulletin 2023-13 for claim submission procedures. Continued on page 10… Model Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. SK3 V 94023 K0000 0 (SC270) Cluster Display Inspection 231031R0 0.2 M/H N/A 0 SG2 HEV 94001 AT000 SGE PHEV 94001 AT100 NQ5 94003 P1000 NQ5 P/HEV 94003 CH000 VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SSC270C270 when accessing the WebDCS system.when accessing the WebDCS system.   NOTICENOTICE CLUSTER DISPLAY LOGIC IMPROVEMENT (SC270) Page 10 of 10 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC270 Multiple Models May 2023 SUBJECT: WARRANTY INFORMATION: N Code: N99 C Code: C99 Model Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. SK3 V 94023 K0000 0 (SC270) Cluster Display Inspection + S/W Upgrade 231031R1 0.4 M/H N/A 0 SG2 HEV 94001 AT000 SGE PHEV 94001 AT100 NQ5 94003 P1000 NQ5 P/HEV 94003 CH000 Note: Refer to Warranty Bulletin 2023-13 for claim submission procedures. Model Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. NQ5a V 94003 DW000 0 (SC270) Cluster Display Inspection 231A12R0 0.2 M/H N/A 0 ON 94051 S9000 NQ5a 94003 DW000 0 (SC270) Cluster Display Inspection + S/W Upgrade 231A12R1 0.4 M/H N/A 0 ON 94051 S9000 VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SSC270C270 when accessing the WebDCS system.when accessing the WebDCS system.   NOTICENOTICE

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