SC267 High Voltage Battery – 2015-2019 Kia Soul EV

SEOCONTENT-START

Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
IMPORTANT SAFETY RECALL
(NHTSA Recall Number: 23V218)
This notice applies to your vehicle: (Insert VIN) INTERIM NOTICE
May 26, 2023
Dear Kia Soul EV Vehicle Owner:
Kia has identified a defect in your vehicle which relates to motor vehicle safety.
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2015-2019 MY Soul EV vehicles. The defect can result in a fire while driving. A fire increases the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles.
This is only an interim notice as we work on a remedy. The purpose of this notice is to keep you informed of Kia’s recall implementation plan. We will send you another letter when the remedy is available so that you can schedule a dealer appointment to have the recall repair performed free of charge at no cost to you. IN THE MEANTIME, PLEASE SEE THE “WHAT SHOULD YOU DO IN THE INTERIM” SECTION BELOW.
What Is The Problem?
An electrical short circuit can occur within the high voltage battery pack assembly case located underneath your vehicle. If an electrical short circuit occurs, a fire may result while driving, thereby increasing the risk of injury.
Kia Will Update The Software And, If Necessary, Replace The High Voltage Battery Free of Charge At No Cost To You.
When the remedy is available, your authorized Kia dealer will update the vehicle’s battery management system with new software that will detect an abnormal battery cell voltage condition before an electrical short circuit occurs. Following installation of the new software, if abnormal battery cell voltage is detected by the vehicle’s battery management system, the EV warning light will illuminate, charging capacity will be limited to 80% and the vehicle will be placed into a reduced-power limp home mode. If this occurs, the dealer will replace the high voltage battery. This recall will be performed free of charge at no cost to you.
What Should You Do In The Interim?
• WARNING: If your vehicle has an abnormal battery cell voltage condition, you may experience incomplete high voltage battery charging, loss/fluctuating vehicle EV battery range, and/or illumination of the EV warning light. If this occurs, please contact Kia Roadside Assistance at 1-800-333-4542 or online at kia.rsahelp.com to request to have your vehicle towed to the nearest authorized Kia dealership as soon as possible.
• To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
SC267
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Kia Customer Care Center phone number listed below.
What If You Are A Vehicle Lessor?
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Customer Care Department
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
QR Code Use:
• A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
• With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
• Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.

**************************************************************************************************************

A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
GROUP MODEL
Safety Recall Campaign
2015-2019MY
Soul EV (PS EV) NUMBER DATE
SC267 (Rev 3, 09/12/2023)
August 2023
SAFETY RECALL CAMPAIGN HIGH-VOLTAGE BATTERY PACK AND BATTERY MANAGEMENT SYSTEM (SC267)
This bulletin provides information regarding High-Voltage Battery Pack and Battery Management System (BMS) for the subject vehicles below. An electrical short circuit between the anode and cathode of the battery cells can occur within the high-voltage battery pack assembly (BPA) case located underneath the vehicle. If an electrical short circuit occurs, a fire may result while driving, thereby increasing the risk of injury.
For the affected 2015-2017 MY SOUL EV vehicles manufactured from July 15, 2014 through June 30, 2017 that had their high-voltage battery replaced under warranty with an E400 battery (P/N: 37510-E4200/E4200R/E4250/E4250R), dealers are to:
1) First, replace the BMS and the Voltage & Temperature Sensor Wiring Harness (VTSWH),
2) Update the BMS with new software in ‘Manual Mode’ only, and
3) Inspect the High-Voltage Battery and, in necessary, replace it with a new one.
For all 2018-2019 MY SOUL EV vehicles manufactured from July 3, 2017 through September 28, 2018 equipped with an E400 high-voltage battery, dealers are to:
1) Update the BMS with new software, and
2) Inspect the High-Voltage Battery and, if necessary, replace it with a new one
Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
SUBJECT:
There is no charge to the
vehicle owner for this repair. Under applicable law, you may not sell or
otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth
in this bulletin
Repair status for a VIN is provided on
KDealer+ (Service → Warranty Coverage → Warranty
Coverage Inquiry → Campaign Information). Not completed Recall / Service Action reports are
available on KDealer+ (Consumer Affairs → Not Completed Recall → Recall VIN → Select Report),
which includes a list of affe cted vehicles.

NOTICE
This bulletin has
been revised to include additional information. New/revised sections of this
bulletin are indicated by a black bar in the margin area.

NOTICE
HV BATTERY PACK AND BATTERY MANAGEMENT SYSTEM (SC267)
Page 2 of 14
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267 (Rev 3) Soul EV (PS EV) August 2023
SUBJECT:
Flowchart:
Revision 2: ‘BPA Label Inspection’ is no longer required and steps were removed from this publication.
(15-17MY)
BMS + VTSWH
Replacement
(Pg. 9 & 10)
BPA Replacement
(TL PWA Process)
(Pg.12)
(18-19MY)
Perform
BMS S/W Upgrade
(Pg. 3)
Vehicle Out
KDS SCAN
Related DTC(s)
Present?
YES
Vehicle In
(Determine the
Applicable MY)
NO
Related DTC(s):
P1AA7
P1AA8
P1AAB
P1AAC
P1AAD
P1AAE
P1AAF
P1AB1
P1AD1
P1B96
P1B70
Operation Descriptions:
• BMS Software (BMS S/W)
• High Voltage Battery Pack Assembly (HV BPA)
• Voltage & Temperature Sensor Wiring Harness (VTSWH)
• Battery Management System (BMS)
Note: For 15-17MY only, the two (2) VTSWH previously installed on the existing HV BPA will need to
be swapped if a ‘new’ HV BPA if replacement is performed.
TL PWA is required for HV BPA replacement. Dealer should follow the process included in TSB
ELE044 and obtain TL PWA . Claim submission concerns WILL occur if the dealer does not obtain
TL PWA for HV BPA replacement.
 NOTICE
Page 3 of 14
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267 (Rev 3) Soul EV (PS EV) August 2023
HV BATTERY PACK AND BATTERY SUBJECT: MANAGEMENT SYSTEM (SC267)
ECU Upgrade Procedure:
To correct this condition, the ECU should be reprogrammed using the KDS
download, as described in this bulletin.
*Note: Event #696 for 15-17MY PS EV will not appear in the upgrade events list
as it needs to be performed in ‘Manual Mode’ only.
Upgrade Event Name
*696. 15-17MY PS EV BMS Diagnostic Logic Enhancement Touch
697. 18-19MY PS EV BMS Diagnostic Logic Enhancement Touch

•Confirm a Confirm a fully charged batteryfully charged battery (12.3 volts or higher is necessary) is used (12.3 volts or higher is necessary) is used oror utilize a fully utilize a fully charged jump starter box connected to the battery.charged jump starter box connected to the battery.

•Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.

•All ECU upgrades must be performed with the ignition set to theAll ECU upgrades must be performed with the ignition set to the ‘ON’ position unless otherwise ‘ON’ position unless otherwise stated.stated.

•Damaged VCI II units should Damaged VCI II units should notnot be used and promptly replaced.be used and promptly replaced.

•Be careful not to disconnect the VCIBe careful not to disconnect the VCI–II connected to the vehicle during the ECU upgrade II connected to the vehicle during the ECU upgrade procedure.procedure.

•DO NOT start the engine during ECU upgrade.DO NOT start the engine during ECU upgrade.

•DO NOT turDO NOT turn the ignition key ‘OFF’ n the ignition key ‘OFF’ oror interrupt the power supply during ECU upgrade.interrupt the power supply during ECU upgrade.

•When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before starting the engine.starting the engine.

•ONLY use approved ECU upgrade software designated for the correct applicatONLY use approved ECU upgrade software designated for the correct application.ion.

 NOTICENOTICE
It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part
It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to the ECU.the ECU.

 IMPORTANTIMPORTANT
HV BATTERY PACK AND BATTERY MANAGEMENT SYSTEM (SC267)
Page 4 of 14
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267 (Rev 3) Soul EV (PS EV) August 2023
SUBJECT:
ROM ID INFORMATION TABLE:
Upgrade Event #696 (15-17MY) or #697 (18-19MY)
Model SYSTEM IMMO ECU P/No. ROM ID Previous New
PS EV
18-19MY
BMS
Yes
37513 E4350
4400 4500 4600
4700
37513 E4300
4402 4502 4602
4702 PS EV 15-17MY* 37513 E4251 4604 4704* 37513 E4201 4606 4706* Note: *Perform Event #696 in ‘Manual Mode’ only for 15-17MY model.
To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle’s ECM ROM ID and reference the Information Table as necessary.
1.
Connect the VCI-II to the OBD-II connector, located under the driver’s side of the instrument panel.
The ECU upgrade function on KDS
The ECU upgrade function on KDS operates wirelessly. It is not necessary operates wirelessly. It is not necessary to perform the upgrade via USB cable.to perform the upgrade via USB cable.

 NOTICENOTICE
Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the
Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the applicable model is equipped with an immobilizer security system. Failure to follow proper applicable model is equipped with an immobilizer security system. Failure to follow proper procedures may cause the PCM to become inoperative after the upprocedures may cause the PCM to become inoperative after the upgrade and any claims associated grade and any claims associated with this repair may be subject to chargeback.with this repair may be subject to chargeback.

 NOTICENOTICE
Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.
Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.

 NOTICENOTICE
Page 5 of 14
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267 (Rev 3) Soul EV (PS EV) August 2023
HV BATTERY PACK AND BATTERY SUBJECT: MANAGEMENT SYSTEM (SC267)
2.
With the ignition ON, turn ON the KDS tablet. Select ‘KDS’ from the home screen.
3.
Confirm communication with VCI (A) and then configure the vehicle (B) using the ‘AUTO VIN’ (C) feature.
4.
Select ‘ECU Upgrade’.
5.
The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event #697.
KDS screenshot shown above is for demonstration purposes only. Events shown in screenshot are not applicable to this bulletin.
A
B
C
The vehicle must be identified in
The vehicle must be identified in Vehicle Selection to download an Vehicle Selection to download an Event for that vehicle.Event for that vehicle.

 NOTICENOTICE
HV BATTERY PACK AND BATTERY MANAGEMENT SYSTEM (SC267)
Page 6 of 14
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267 (Rev 3) Soul EV (PS EV) August 2023
SUBJECT:
6a.
Select ‘Auto Mode’. (18-19MY)
6b.
Select ‘Manual Mode’ (15-17MY) ONLY
Refer to page 8 for instructions.
7.
Select ‘BMS’ system and confirm the applicable Event #696 or #697.
Note: Event #696 for 15-17MY PS EV will not appear in the upgrade events list as it needs to be performed in ‘Manual Mode’ only.
8.
The ECU upgrade will begin and the progress of the upgrade will appear on the bar graph. Upgrade part (1/2) (E) will download the upgrade event to the VCI-II. Upgrade part (2/2) (F) will upgrade the ECU.
Do NOT attempt to perform a Manual
Do NOT attempt to perform a Manual Mode upgrade UNLESS Auto Mode Mode upgrade UNLESS Auto Mode fails. Always follow the fails. Always follow the instructions instructions given on the KDS in either Auto or given on the KDS in either Auto or Manual mode.Manual mode.
CAUTIONCAUTION
Do not touch the system buttons (like
Do not touch the system buttons (like ‘Back’, ‘Home’, ‘etc.’) while ‘Back’, ‘Home’, ‘etc.’) while performing ECU performing ECU Upgrade.Upgrade.
CAUTIONCAUTION
E
F
D
D
Page 7 of 14
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267 (Rev 3) Soul EV (PS EV) August 2023
HV BATTERY PACK AND BATTERY SUBJECT: MANAGEMENT SYSTEM (SC267)
9.
If a “Communication Fail” screen appears, verify that the VCI-II and KDS are communicating properly. Select ‘OK’ and restart the from step 4.
10.
When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select ‘OK’ to continue.
11.
Once the upgrade is complete, select ‘OK’ to finalize the procedure.
12.
When prompted, select ‘YES’ to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade.
13.
Start the engine to confirm normal operation of the vehicle.
If an error notice continues to appear
If an error notice continues to appear or if the upgrade cannot be or if the upgrade cannot be performed, DO NOT disconnect the performed, DO NOT disconnect the KDS/VCIKDS/VCI–II. Contact GIT America Help II. Contact GIT America Help Desk at (888) 542Desk at (888) 542–4371 or Techline.4371 or Techline.

 NOTICENOTICE
HV BATTERY PACK AND BATTERY MANAGEMENT SYSTEM (SC267)
Page 8 of 14
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267 (Rev 3) Soul EV (PS EV) August 2023
SUBJECT:
Manual Upgrade Procedure:
Manual Mode ECU Upgrade Passwords
Menu Password
PS EV BMS (15~17MY, +electric heater): 37513-E4251
1524
PS EV BMS (15~17MY, -electric heater): 37513-E4201
3751
PS EV BMS (18~19MY, +electric heater): 37513-E4350
0534
PS EV BMS (18~19MY, -electric heater): 37513-E4300
3157
Note: *Perform Event #696 in ‘Manual Mode’ only for 15-17MY model.
1.
Within the ECU Upgrade screen displayed, select Manual Mode.
2.
Select the ‘BMS’ system under the System selection menu. Select Upgrade Event #696 or #697 (if Auto Mode failed) and select Upgrade to continue.
3.
Select the appropriate control unit part number with reference to the ROM ID Information Table on page 3, and select OK.
4.
Enter the appropriate password from the Manual Mode password table above and select OK.
5.
The upgrade will begin and the progress of the upgrade will appear on the bar graph.
6.
When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK.
7.
Once the upgrade is complete, select OK to finalize the procedure.
8.
When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade.
9.
Start the engine to confirm proper operation of the vehicle.
The
The manual upgrade should ONLY be performed if the automatic upgrade failsmanual upgrade should ONLY be performed if the automatic upgrade fails..
If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in
If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in the ‘ON’ position to reset the control unit BEFORE performing manual upgrade.the ‘ON’ position to reset the control unit BEFORE performing manual upgrade.
See tab
See table below for ‘Manual Mode’ passwords.le below for ‘Manual Mode’ passwords.

 NOTICENOTICE
Page 9 of 14
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267 (Rev 3) Soul EV (PS EV) August 2023
HV BATTERY PACK AND BATTERY SUBJECT: MANAGEMENT SYSTEM (SC267)
BMS ECU Replacement Procedure: (15-17MY Only)
1.
Remove the BPA upper case (A) by referring to “EV Battery System → High Voltage Battery System → Case → Repair procedures (Removal)” in the applicable Shop Manual on KGIS. Refer to KGIS for bolt/nut torque specs.
Ground Bolt (E): 6 ea.
Regular Bolt (8): 35 ea. Regular Bolt (8) Ground Bolt (E)
2.
3.
Replace the BMS ECU by referring to “EV Battery System → High Voltage Battery Control System → Battery Management System (BMS) ECU → Repair procedures (Removal)” in the applicable Shop Manual on KGIS.
Proceed to page 10 to replace the Voltage & Temperature Sensor Wiring Harness (VTSWH).
Be sure to read and follow the ‘
Be sure to read and follow the ‘General Safety Information and CautionGeneral Safety Information and Caution’’,, the ‘the ‘High Voltage SHigh Voltage Shuthut–OOff ff ProceduresProcedures’’ and ‘and ‘High Voltage Battery Handling GuideHigh Voltage Battery Handling Guide’ instructions outlined on KGIS’ instructions outlined on KGIS beforebefore doing any work related with the high voltage system. doing any work related with the high voltage system. Failure to follow the safety instructions may Failure to follow the safety instructions may result in serious electrical injuries. result in serious electrical injuries.
WARNINGWARNING
Mark t
Mark the six (6) ‘he six (6) ‘groundground’’ boltbolts and s and theirtheir location to location to preventprevent mixing with mixing with rregular boltegular bolt prior to reassemblyprior to reassembly..
TECH TIPTECH TIP
HV BATTERY PACK AND BATTERY MANAGEMENT SYSTEM (SC267)
Page 10 of 14
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267 (Rev 3) Soul EV (PS EV) August 2023
SUBJECT:
VTSWH Replacement Procedure: (15-17MY Only)
1.
Carefully remove ONLY ONE (1) (left or right) side battery pack assemblies.
Refer to the “EV Battery System → High Voltage Battery System → Battery Pack Assembly → Repair procedures (Removal)” in the applicable Shop Manual on KGIS for detailed instructions.
2.
Note: SST OK375 E4300 and crane jack are required.
Place the battery on a clean and flat bench surface area.
3.
Remove the existing voltage and temperature sensor wiring harness (VTSWH) retaining screws for both (left and right) battery packs.
Page 11 of 14
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267 (Rev 3) Soul EV (PS EV) August 2023
HV BATTERY PACK AND BATTERY SUBJECT: MANAGEMENT SYSTEM (SC267)
4.
Replace the two voltage temperature sensor wire harnesses (VTSWH) with the new parts.
Note: The new harness is different for the removed harness when compared side by side.
5.
During re-assembly, insert the battery temperature sensor into the battery pack lower side area shown.
Connect the outside temperature sensor connector where shown.
Note: Some vehicles may have a remaining temperature sensor connector hole. If so, disregard, no need to connect to it.
6.
7.
8.
9.
Reinstall all removed parts in the reverse order of removal.
Perform the BCM Software Upgrade as outlined on page 3.
Confirm normal vehicle operation.
Using KDS, scan for related DTC described on page 2. Are related DTC(s) present?
• YES (NG) – Related DTC(s) are stored. Replace the BPA Assembly (Page 12)
• NO (OK) – No DTC(s) or Non-Related DTC(s) stored. Campaign is complete.
HV BATTERY PACK AND BATTERY MANAGEMENT SYSTEM (SC267)
Page 12 of 14
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267 (Rev 3) Soul EV (PS EV) August 2023
SUBJECT:
BPA Replacement Procedure: (15-19MY if applicable)
1.
Replace the HV BPA by referring to “EV Battery System → High Voltage Battery System → Battery Pack Assembly → Repair procedures (Removal)” in the applicable Shop Manual on KGIS.
Note: Dealer must obtain TL PWA.
Note: SST OK375 E4300 BPA lifting jig and crane jack (A) are required.
Note: The battery pack assembly (BPA) consists of two (2) (left and right) battery packs.
15
15–17MY ONLY 17MY ONLY new new BPABPA is equipped is equipped with an “old” type harness. with an “old” type harness. Be sure to Be sure to swap/installswap/install the “new” type harness.the “new” type harness.

 IMPORTANTIMPORTANT
Place the removed BPA on a clean flat
Place the removed BPA on a clean flat surfacesurface. . Dealer should follow the Dealer should follow the process included in TSB ELE044 and process included in TSB ELE044 and obtain TL PWAobtain TL PWA..

 NOTICENOTICE
Be sure to read and follow the ‘
Be sure to read and follow the ‘General Safety Information and CautionGeneral Safety Information and Caution’, the ‘’, the ‘High High Voltage ShutVoltage Shut–Off ProceduresOff Procedures’ and ‘’ and ‘High Voltage Battery Handling GuideHigh Voltage Battery Handling Guide’ instructions outlined on KGIS before ’ instructions outlined on KGIS before doing any work related with the high voltage system. Failure to follow the safety instructions may doing any work related with the high voltage system. Failure to follow the safety instructions may result in serious electrical injuries. result in serious electrical injuries.
WARNINGWARNING
1
188–1919MY ONLY MY ONLY new new BPABPA is equipped is equipped with the “new” type harness. with the “new” type harness. There is There is no need to swap.no need to swap.

 IMPORTANTIMPORTANT
Page 13 of 14
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267 (Rev 3) Soul EV (PS EV) August 2023
HV BATTERY PACK AND BATTERY SUBJECT: MANAGEMENT SYSTEM (SC267)
AFFECTED VEHICLE RANGE: Model Production Date Range
15-17MY Soul EV (PS EV)
July 15, 2014 to June 30, 2017
18-19MY Soul EV (PS EV)
July 3, 2017 to September 28, 2018
REQUIRED TOOL:
Tool Name Part Number Figure Comments
BPA Lifting Jig
OK375 E4300
To be used alongwith an engine
crane/hoist.
REQUIRED PART:
Part Name Part Number Figure Qty. Comment
Volt. & Temp. Sensor
Wire Harness (VTSWH)
(New for 15-17MY only)
37561 E4210QQK
1
Left Side
37561 E4220QQK
1
Right Side
Battery Management
System (BMS)
(15-17MY only)
37513 E4201QQK
1
Non-Heated
37513 E4251QQK
Heated
Battery Pack
Assembly (BPA)*
(15-17MY only are equipped
with an original/old VTSWH)
37510 E4202R
1
Non-heated
37510 E4252R
Heated
HV Battery Pack
Assembly (BPA)
(18-19MY)
37510 E4302R
1
Non-heated
37510 E4352R
Heated
*Note: If replacement of the BPA for 15-17MY is required after already having installed the two (2) new VTSWH and BMS, then the ‘new’ BPA (left and right side battery packs) will require the ‘new’ previously installed VTSWH on the existing BPA to be installed/swapped onto the ‘new’ BPA.
IMPORTANT: The parts listed below DO NOT required replacement unless damaged or lost during removal. Case Gasket (15-19MY) 37528 E4000QQK N/A 1 Replace only if damaged Bolt & Washer for BPA 11408 06166PQQK N/A 1 3pc. Included per pack are needed. Nut for VTSWH 37535 E4500QQK N/A 1
HV BATTERY PACK AND BATTERY MANAGEMENT SYSTEM (SC267)
Page 14 of 14
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267 (Rev 3) Soul EV (PS EV) August 2023
SUBJECT:
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Note: Refer to Warranty Bulletin 2023-24 for claim submission procedures. When necessary, manually enter sublet code ‘X2’ for reimbursement of one roundtrip rideshare expense or up to three (3) days for rental for BMS or HV BPA Replacement.
MY Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty.
15-17MY
R
37510 E4000
0
(SC267)
BMS & VTSWH Replacement +
BMS SW Upgrade +
KDS DTC Scan (OK)
231055R1
2.5
M/H
37561 E4210QQK
1
37561 E4220QQK
37528 E4000QQK
37513 E4201QQK
or
37513 E4251QQK
11408 06166PQQK
37535 E4500 QQK
(SC267)
BMS & VTSWH Replacement +
BMS SW Upgrade +
KDS DTC Scan (NG) +
HV BPA Replacement
+ VTSWH Swap
231055R2
5.6
M/H
37561 E4210QQK
1
37561 E4220QQK
37528 E4000QQK
37513 E4201QQK
or
37513 E4251QQK
37510 E4202R
or
37510 E4252R
11408 06166PQQK
37535 E4500 QQK
18-19MY
R
37510 E4000
0
(SC267)
BMS SW Upgrade +
KDS DTC Scan (OK)
231055R3
0.3
M/H
N/A
0
(SC267)
BMS SW Upgrade +
KDS DTC Scan (NG) +
HV BPA Replacement
231055R4
3.0
M/H
37510 E4302R
or
37510 E4352R
1
37528 E4000QQK
11408 06166PQQK
37535 E4500 QQK
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SCSC267267 when accessing the when accessing the KDealer+KDealer+ system.system.

 NOTICENOTICE

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Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
IMPORTANT SAFETY RECALL
(NHTSA Recall Number: 23V218)
This notice applies to your vehicle: (Insert VIN)
FOLLOW-UP NOTICE
August 18, 2023
THE REMEDY FOR YOUR VEHICLE IS NOW AVAILABLE
Dear Kia Soul EV Vehicle Owner:
Kia has identified a defect in your vehicle which relates to motor vehicle safety.
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2015-2017 MY Soul EV vehicles. The defect can result in a fire while driving. A fire increases the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles. The remedy is now available for your vehicle.
What Is The Problem?
An electrical short circuit can occur within the high voltage battery pack assembly case located underneath your vehicle. If an electrical short circuit occurs, a fire may result while driving, thereby increasing the risk of injury.
Kia Will (1) Replace The Battery Management System (BMS), (2) Update That BMS with New Software, (3) Inspect The High Voltage Battery, And, (4) If Necessary, Replace The High Voltage Battery Free of Charge At No Cost To You.
Your authorized Kia dealer will first replace the vehicle’s battery management system (BMS) and then update the vehicle’s newly-installed BMS with new software that will detect an abnormal battery cell voltage condition BEFORE an electrical short circuit occurs. Following installation of the new software, if abnormal battery cell voltage is detected by the vehicle’s BMS, the EV warning light will illuminate, charging capacity will be limited to 80% and the vehicle will be placed into a reduced-power “limp home” mode. If this occurs, the dealer will replace the high voltage battery with a new one. This recall will be performed free of charge at no cost to you.
What Should You Do?
• WARNING: If your vehicle has an abnormal battery cell voltage condition, you may experience incomplete high voltage battery charging, loss/fluctuating vehicle EV battery range, and/or illumination of the EV warning light. If this occurs, please immediately pull over to a safe location and contact Kia Roadside Assistance at 1-800-333-4542 or online at kia.rsahelp.com to request to have your vehicle towed to the nearest authorized Kia dealership as soon as possible.
• To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
SC267
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Kia Customer Care Center phone number listed below.
What If You Are A Vehicle Lessor?
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Customer Care Department
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
QR Code Use:
• A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
• With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
• Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.
REQUEST FOR REIMBURSEMENT FORM
2015-2019 MY SOUL EV VEHICLES – HIGH VOLTAGE BATTERY
SAFETY RECALL CAMPAIGN (SC267)
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for
that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this
link: https://ksupport.kiausa.com/ConsumerAffairs).
If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail
it to the following address for review and consideration, along with backup documentation:
Kia Customer Care Center
Kia America, Inc.
P. O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Please allow at least sixty (60) days for review and response.
Customer First Name: Customer Last Name:
Attach the following:
o Repair Order showing:
o Name & address of person paying for the repair
o Vehicle Identification Number (VIN) of vehicle repaired
o Description of the problem repaired
 Date of repair, mileage at the time of repair and total cost of claimed repair expense
o Evidence of Payment of Repair showing:
o Date of Payment
o Amount Paid (e.g., copies of cancelled check or credit card receipt)
I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a
reimbursement to me under this campaign.
CLAIMANT’S SIGNATURE:
____________________________________________ _________________________________________
Signature Print Name
Customer Address:
Customer City: State: Zip:
Phone #: ( ) – Email:
Vehicle Identification Number:
Mileage at Time of Repair: Date of Repair: / /
Amount of Reimbursement Requested $

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Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
IMPORTANT SAFETY RECALL
(NHTSA Recall Number: 23V218)
This notice applies to your vehicle: (Insert VIN)
FOLLOW-UP NOTICE
August 18, 2023
THE REMEDY FOR YOUR VEHICLE IS NOW AVAILABLE
Dear Kia Soul EV Vehicle Owner:
Kia has identified a defect in your vehicle which relates to motor vehicle safety.
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in all 2018-2019 MY Soul EV vehicles. The defect can result in a fire while driving. A fire increases the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles. The remedy is now available for your vehicle.
What Is The Problem?
An electrical short circuit can occur within the high voltage battery pack assembly case located underneath your vehicle. If an electrical short circuit occurs, a fire may result while driving, thereby increasing the risk of injury.
Kia Will (1) Update The Battery Management System with New Software, (2) Inspect The High Voltage Battery And, (3) If Necessary, Replace The High Voltage Battery Free of Charge At No Cost To You.
Your authorized Kia dealer will update the vehicle’s battery management system with new software that will detect an abnormal battery cell voltage condition BEFORE an electrical short circuit occurs. Following installation of the new software, if abnormal battery cell voltage is detected by the vehicle’s BMS, the EV warning light will illuminate, charging capacity will be limited to 80% and the vehicle will be placed into a reduced-power “limp home” mode. If this occurs, the dealer will replace the high voltage battery with a new one. This recall will be performed free of charge at no cost to you.
What Should You Do?
• WARNING: If your vehicle has an abnormal battery cell voltage condition, you may experience incomplete high voltage battery charging, loss/fluctuating vehicle EV battery range, and/or illumination of the EV warning light. If this occurs, please immediately pull over to a safe location and contact Kia Roadside Assistance at 1-800-333-4542 or online at kia.rsahelp.com to request to have your vehicle towed to the nearest authorized Kia dealership as soon as possible.
• To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
SC267
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Kia Customer Care Center phone number listed below.
What If You Are A Vehicle Lessor?
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Customer Care Department
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
QR Code Use:
• A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
• With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
• Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.
REQUEST FOR REIMBURSEMENT FORM
2015-2019 MY SOUL EV VEHICLES – HIGH VOLTAGE BATTERY
SAFETY RECALL CAMPAIGN (SC267)
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for
that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this
link: https://ksupport.kiausa.com/ConsumerAffairs).
If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail
it to the following address for review and consideration, along with backup documentation:
Kia Customer Care Center
Kia America, Inc.
P. O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Please allow at least sixty (60) days for review and response.
Customer First Name: Customer Last Name:
Attach the following:
o Repair Order showing:
o Name & address of person paying for the repair
o Vehicle Identification Number (VIN) of vehicle repaired
o Description of the problem repaired
 Date of repair, mileage at the time of repair and total cost of claimed repair expense
o Evidence of Payment of Repair showing:
o Date of Payment
o Amount Paid (e.g., copies of cancelled check or credit card receipt)
I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a
reimbursement to me under this campaign.
CLAIMANT’S SIGNATURE:
____________________________________________ _________________________________________
Signature Print Name
Customer Address:
Customer City: State: Zip:
Phone #: ( ) – Email:
Vehicle Identification Number:
Mileage at Time of Repair: Date of Repair: / /
Amount of Reimbursement Requested $

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SC267
August 16, 2023
ATTENTION:
ALL DEALER PRINCIPALS
THIS IS A FOLLOW-UP NOTICE TO ADVISE THAT THE REMEDY IS NOW AVAILABLE.
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on all 2018-2019 MY Soul EV vehicles manufactured from July 3, 2017 through September 28, 2018 equipped with an E400 high voltage battery and certain 2015-2017 MY Soul EV vehicles manufactured from July 15, 2014 through June 30, 2017 that had their high voltage battery replaced under warranty with an E400 battery.
An electrical short circuit between the anode and cathode of the battery cells can occur within the high-voltage battery pack assembly case located underneath the vehicle. If an electrical short circuit occurs, a fire may result while driving, thereby increasing the risk of injury. The cause of the short circuit condition remains unknown, but it is believed to be caused by abnormally excessive precipitate within the battery cells.
For all 2018-2019 MY Soul EV vehicles: Dealers will update the vehicle’s battery management system with new software that will detect an abnormal battery cell voltage condition before an electrical short circuit occurs. Following installation of the new software, if the abnormal battery cell voltage is detected by the vehicle’s battery management system, the EV warning light will illuminate, charging capacity will be limited to 80% and the vehicle will be placed into a reduced-power “limp home” mode. If this occurs, the dealer will replace the high voltage battery with a new one. Customers may experience the following symptoms/warnings indicating this concern: Incomplete high voltage battery charging, loss/fluctuating vehicle range, and/or illumination of the EV warning light.
For affected 2015-2017 MY Soul EV vehicles: Dealers will first replace the vehicle’s battery management system (BMS) and then update the vehicle’s battery management system with new software that will detect an abnormal battery cell voltage condition before an electrical short circuit occurs. Following installation of the new software, if the abnormal battery cell voltage is detected by the vehicle’s battery management system, the EV warning light will illuminate, charging capacity will be limited to 80% and the vehicle will be placed into a reduced-power “limp home” mode. If this occurs, the dealer will replace the high voltage battery with a new one. Customers may experience the following symptoms/warnings indicating this concern: Incomplete high voltage battery charging, loss/fluctuating vehicle range, and/or illumination of the EV warning light.
Your Service Manager was sent a copy of the follow-up owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing follow-up notices to the affected vehicle owners beginning on August 18, 2023.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
FOLLOW-UP NOTICE
If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures

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SC267
August 16, 2023
ATTENTION:
ALL DEALER PARTS & SERVICE MANAGERS
THIS IS A FOLLOW-UP NOTICE TO ADVISE THAT THE REMEDY IS NOW AVAILABLE.
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on all 2018-2019 MY Soul EV vehicles manufactured from July 3, 2017 through September 28, 2018 equipped with an E400 high voltage battery and certain 2015-2017 MY Soul EV vehicles manufactured from July 15, 2014 through June 30, 2017 that had their high voltage battery replaced under warranty with an E400 battery.
An electrical short circuit between the anode and cathode of the battery cells can occur within the high-voltage battery pack assembly case located underneath the vehicle. If an electrical short circuit occurs, a fire may result while driving, thereby increasing the risk of injury. The cause of the short circuit condition remains unknown, but it is believed to be caused by abnormally excessive precipitate within the battery cells.
For all 2018-2019 MY Soul EV vehicles: Dealers will update the vehicle’s battery management system with new software that will detect an abnormal battery cell voltage condition before an electrical short circuit occurs. Following installation of the new software, if the abnormal battery cell voltage is detected by the vehicle’s battery management system, the EV warning light will illuminate, charging capacity will be limited to 80% and the vehicle will be placed into a reduced-power “limp home” mode. If this occurs, the dealer will replace the high voltage battery with a new one. Customers may experience the following symptoms/warnings indicating this concern: Incomplete high voltage battery charging, loss/fluctuating vehicle range, and/or illumination of the EV warning light.
For affected 2015-2017 MY Soul EV vehicles: Dealers will first replace the vehicle’s battery management system (BMS) and then update the vehicle’s battery management system with new software that will detect an abnormal battery cell voltage condition before an electrical short circuit occurs. Following installation of the new software, if the abnormal battery cell voltage is detected by the vehicle’s battery management system, the EV warning light will illuminate, charging capacity will be limited to 80% and the vehicle will be placed into a reduced-power “limp home” mode. If this occurs, the dealer will replace the high voltage battery with a new one. Customers may experience the following symptoms/warnings indicating this concern: Incomplete high voltage battery charging, loss/fluctuating vehicle range, and/or illumination of the EV warning light.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com in the week of August 16,2023.
Enclosed you will find a copy of the follow-up owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail interim notices to the affected vehicle owners beginning on August 18, 2023.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely, Kia Service Department Enclosures

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SC267
May 22, 2023
ATTENTION:
ALL DEALER PRINCIPALS
This is an interim notice as we work on a remedy.
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on all 2018-2019 MY Soul EV vehicles manufactured from July 3, 2017 through September 28, 2018 equipped with an E400 high voltage battery and certain 2015-2017 MY Soul EV vehicles manufactured from July 15, 2014 through June 30, 2017 that had their high voltage battery replaced under warranty with an E400 battery.
An electrical short circuit between the anode and cathode of the battery cells can occur within the high-voltage battery pack assembly case located underneath the vehicle. If an electrical short circuit occurs, a fire may result while driving, thereby increasing the risk of injury. The cause of the short circuit condition remains unknown, but it is believed to be caused by abnormally excessive precipitate within the battery cells.
When the remedy is available, dealers will update the vehicle’s battery management system with new software that will detect an abnormal battery cell voltage condition before an electrical short circuit occurs. Following installation of the new software, if the abnormal battery cell voltage is detected by the vehicle’s battery management system, the EV warning light will illuminate, charging capacity will be limited to 80% and the vehicle will be placed into a reduced-power limp home mode. If this occurs, the dealer will replace the high voltage battery. Customers may experience the following symptoms/warnings indicating this concern: Incomplete high voltage battery charging, loss/fluctuating vehicle range, and/or illumination of the EV warning light.
Your Service Manager was sent a copy of the interim owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing interim notices to the affected vehicle owners beginning on May 26, 2023. A follow-up notice will be mailed once the remedy becomes available.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
INTERIM NOTICE

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SC267
May 22, 2023
ATTENTION:
ALL DEALER PARTS & SERVICE MANAGERS
This is an interim notice as we work on a remedy.
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on all 2018-2019 MY Soul EV vehicles manufactured from July 3, 2017 through September 28, 2018 equipped with an E400 high voltage battery and certain 2015-2017 MY Soul EV vehicles manufactured from July 15, 2014 through June 30, 2017 that had their high voltage battery replaced under warranty with an E400 battery.
An electrical short circuit between the anode and cathode of the battery cells can occur within the high-voltage battery pack assembly case located underneath the vehicle. If an electrical short circuit occurs, a fire may result while driving, thereby increasing the risk of injury. The cause of the short circuit condition remains unknown, but it is believed to be caused by abnormally excessive precipitate within the battery cells.
When the remedy is available, dealers will update the vehicle’s battery management system with new software that will detect an abnormal battery cell voltage condition before an electrical short circuit occurs. Following installation of the new software, if the abnormal battery cell voltage is detected by the vehicle’s battery management system, the EV warning light will illuminate, charging capacity will be limited to 80% and the vehicle will be placed into a reduced-power limp home mode. If this occurs, the dealer will replace the high voltage battery. Customers may experience the following symptoms/warnings indicating this concern: Incomplete high voltage battery charging, loss/fluctuating vehicle range, and/or illumination of the EV warning light.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com when the remedy is available.
Enclosed you will find a copy of the interim owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail interim notices to the affected vehicle owners beginning on May 26, 2023. A follow-up notice will be mailed once the remedy becomes available.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall Campaign represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely, Kia Service Department Enclosures

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-218
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Kia America, Inc. MAR 29, 2023 NHTSA Recall No. : 23V-218 Manufacturer Recall No. : SC267 Manufacturer Information :
Manufacturer Name : Kia America, Inc.
Address : 111 Peters Canyon Road
Irvine CA 92606 Company phone : 800-333-4542
Population :
Number of potentially involved : 2,689 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2015-2019 Kia Soul EV Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : HYBRID ELECTRIC
Descriptive Information : All 2018-2019 model year Soul EV vehicles manufactured from July 3, 2017 through September 28, 2018 equipped with an E400 high voltage battery and certain
2015-2017 model year Soul EV vehicles manufactured from July 15, 2014 through June 30, 2017 that had their high voltage battery replaced under warranty with an E400 battery. The recall population was determined by a review of vehicle production and warranty records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Customer Care Center or their Kia dealer.
Production Dates : JUL 15, 2014 – SEP 28, 2018
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : An electrical short circuit between the anode and cathode of the battery cells can occur within the high-voltage battery pack assembly case located underneath the vehicle. If an electrical short circuit occurs, a fire may result while driving, thereby increasing the risk of injury. The cause of the short circuit condition remains unknown, but it is believed to be caused by abnormally excessive precipitate within the battery cells.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A fire increases the risk of injury.
Description of the Cause : Cause of the electrical short circuit condition remains unknown but is believed
to be caused by abnormally excessive precipitate within the battery cells. Part 573 Safety Recall Report 23V-218 Page 2 Identification of Any Warning
that can Occur : 1) Incomplete high voltage battery charging, 2) loss/fluctuating vehicle range, and/or 3) illumination of EV warning light Involved Components : Component Name 1 : PACK ASSY-BATTERY Component Description : Battery Pack Assembly Component Part Number : 37510-E4300 (2018-19 MY) Component Name 2 : PACK ASSY-BATTERY Component Description : Battery Pack Assembly Component Part Number : 37510-E4350 (2018-19 MY) Component Name 3 : PACK ASSY-BATTERY Component Description : Battery Pack Assembly Component Part Number : 37510-E4200R (2015-17 MY) Component Name 4 : PACK ASSY-BATTERY Component Description : Battery Pack Assembly Component Part Number : 37510-E4250R (2015-17 MY) Supplier Identification : Component Manufacturer
Name : SK On
Address : 325, Expo-ro, Yuseong-gu Daejeon Foreign States 34124
Country : Korea, Republic of Chronology : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-218
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
See attached document titled “2015-2019MY Soul EV High Voltage Battery Chronology.”
Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Kia dealer. Kia will instruct dealers to update the vehicle’s battery management system with new software that will detect abnormal battery cell voltage condition before an electrical short circuit occurs. Following installation of the new software, if the abnormal battery cell voltage is detected by the vehicle’s battery management system, the EV warning light will illuminate, charging capacity will be limited to 80% and the vehicle will be placed into a reduced-power limp home mode. If this occurs, dealer will replace the high voltage battery. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : New software has been added to the battery management system to detect abnormal battery cell voltage condition before an electrical short circuit occurs.
Not applicable. The subject vehicles are no longer in production. In addition, the 2020MY Soul EV was not manufactured for sale in the U.S. Recall Schedule :
Description of Recall Schedule : Dealer notification is scheduled to begin and end on May 22, 2023 and
the Owner notification is scheduled to begin and end on May 26, 2023.
Planned Dealer Notification Date : MAY 22, 2023 – MAY 22, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-218
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Kia America, Inc. AUG 02, 2023 NHTSA Recall No. : 23V-218 Manufacturer Recall No. : SC267 Manufacturer Information :
Manufacturer Name : Kia America, Inc.
Address : 111 Peters Canyon Road
Irvine CA 92606 Company phone : 800-333-4542
Population :
Number of potentially involved : 2,689 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2015-2019 Kia Soul EV Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : HYBRID ELECTRIC
Descriptive Information : All 2018-2019 model year Soul EV vehicles manufactured from July 3, 2017 through September 28, 2018 equipped with an E400 high voltage battery and certain
2015-2017 model year Soul EV vehicles manufactured from July 15, 2014 through June 30, 2017 that had their high voltage battery replaced under warranty with an E400 battery. The recall population was determined by a review of vehicle production and warranty records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Customer Care Center or their Kia dealer.
Production Dates : JUL 15, 2014 – SEP 28, 2018
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : An electrical short circuit between the anode and cathode of the battery cells can occur within the high-voltage battery pack assembly case located underneath the vehicle. If an electrical short circuit occurs, a fire may result while driving, thereby increasing the risk of injury. The cause of the short circuit condition remains unknown, but it is believed to be caused by abnormally excessive precipitate within the battery cells.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A fire increases the risk of injury.
Description of the Cause : Cause of the electrical short circuit condition remains unknown but is believed
to be caused by abnormally excessive precipitate within the battery cells. Part 573 Safety Recall Report 23V-218 Page 2 Identification of Any Warning
that can Occur : 1) Incomplete high voltage battery charging, 2) loss/fluctuating vehicle range, and/or 3) illumination of EV warning light Involved Components : Component Name 1 : PACK ASSY-BATTERY Component Description : Battery Pack Assembly Component Part Number : 37510-E4300 (2018-19 MY) Component Name 2 : PACK ASSY-BATTERY Component Description : Battery Pack Assembly Component Part Number : 37510-E4350 (2018-19 MY) Component Name 3 : PACK ASSY-BATTERY Component Description : Battery Pack Assembly Component Part Number : 37510-E4200R (2015-17 MY) Component Name 4 : PACK ASSY-BATTERY Component Description : Battery Pack Assembly Component Part Number : 37510-E4250R (2015-17 MY) Supplier Identification : Component Manufacturer
Name : SK On
Address : 325, Expo-ro, Yuseong-gu Daejeon Foreign States 34124
Country : Korea, Republic of Chronology : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-218
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
See attached document titled “2015-2019MY Soul EV High Voltage Battery Chronology.”
Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Kia dealer. [For the affected 2018-2019 model year Soul EV vehicles,] Kia will instruct dealers to
update the vehicle’s battery management system with new software that will detect abnormal battery cell voltage condition before an electrical short circuit occurs. [For the affected 2015-2017 model year Soul EV vehicles, Kia will instruct dealers to first replace the vehicle’s battery management system (BMS) and update the BMS with new software that will detect abnormal battery cell voltage condition before an electrical short circuit occurs.] Following installation of the new software, if the abnormal battery cell voltage is detected by the vehicle’s battery management system, the EV warning light will illuminate, charging capacity will be limited to 80% and the vehicle will be placed into a reduced-power limp home mode. If this occurs, dealer will replace the high voltage battery. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : New software has been added to the battery management system to detect abnormal battery cell voltage condition before an electrical short circuit occurs.
Not applicable. The subject vehicles are no longer in production. In addition, the 2020MY Soul EV was not manufactured for sale in the U.S. Recall Schedule :
Description of Recall Schedule : Dealer notification is scheduled to begin and end on May 22, 2023 and
the Owner notification is scheduled to begin and end on May 26, 2023.
Planned Dealer Notification Date : MAY 22, 2023 – MAY 22, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

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