January 29, 2023 NHTSA CAMPAIGN NUMBER: 23V035000
Second Row Side Air Bags May Not Deploy
Air bags that do not deploy as intended can increase the risk of injury in a crash.
NHTSA Campaign Number: 23V035
Manufacturer Kia
America, Inc.
Components AIR BAGS
Potential Number of Units Affected 31,943
Summary
Kia America, Inc. (Kia) is recalling certain 2023 Telluride vehicles. Due to a manufacturing error, the wire harness for the second row seat side air bags may become damaged, causing them not to deploy in the event of a crash.
Remedy
Dealers will inspect and replace, or secure the air bag wire harnesses, as necessary, free of charge. Owner notification letters were mailed February 28, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC262.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Kia has a Recall
SC262
February 2023
2ND ROW SEAT SAB WIRE HARNESS INSPECTION/REPAIR (SC262)
This bulletin provides information to inspect and, if necessary, secure or replace the LH and RH 2nd-row seat side airbag (SAB) wire harness on certain 2023MY Telluride (ON) vehicles produced from September 1, 2022 through January 23, 2023. The side airbag wire harness contained in the second-row seat cushion assembly in the subject vehicles was manufactured with the incorrect length. As a result, the wire harness can become damaged if it contacts the seat frame when the seat is folded or adjusted. If the wire harness is damaged, the second-row seat side airbag(s) may not deploy in a crash sufficient to warrant such a deployment. Non-deployment of the second-row seat side airbag(s) increases the risk of injury. Follow the procedure outlined in this publication to inspect and secure or replace the 2nd row seat SRS wire harness. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
Inspection Procedure:
1. Locate the 2nd row seat SAB wire harnesses (A).
Note: There are two (2) per vehicle, left (LH) and right (RH) sides.
2. Inspect the SAB wire harness (A) plastic conduit flex tubing for damage. (Both LH & RH sides)
If damage to the SAB harness (A) conduit flex tubing is not present (OK), proceed to step 3.
If damage to the conduit flex tubing (A) is present (NG) (as shown), disconnect the battery (-) terminal and refer to the shop manual in KGIS to tilt the seat backwards. Carefully cut the plastic conduit flex tubing (as to not damage the enclosed wires) and inspect the two (2) inner wires:
If damage to the wire(s) is not present (as shown) (OK), close the SAB harness (A) conduit flex tubing by wrapping it with 3M™ electrical tape, and then proceed to step 3.
If damage to the wire(s) is present (wires are cut/exposed) (NG), proceed to the ‘Repair Procedure’ on page 4 to replace the SRS seat harness.
3. Verify that the SAB wire harness is zip-tied to the adjacent wire harness/seat frame as shown, to prevent the wire harness from contacting or getting caught on the seat mechanism.
IMPORTANT
Ensure there is sufficient clearance between the seat side frame and SAB wire harness before securing harnesses with a zip tie.
Repair Procedure:
1. Disconnect negative (-) battery terminal.
2. Remove the rear seat back cover referring to the “Body (Interior and Exterior) → Rear Seat → Rear Seat Back Cover → Removal and Installation” chapter in the applicable Shop Manual on KGIS.
3. Detach the SAB wire harness clips from the bottom and back of the seat frame.
WARNING
There are several sharp locations on the seat frame which may result in injuries or damage to the harness.
4. Disconnect the SAB wire harness connector on the bottom and back of the seat.
Replace the seat wire harness in the reverse order of removal.
Note: Ensure proper routing and that all retaining clips are properly seated onto the seat frame.
5. Secure the SAB wire harness to the adjacent seat cushion wire harness/seat frame as shown using a zip-tie, to prevent the wire harness from contacting or getting caught on the seat mechanism.
6. Reinstall all removed parts in the reverse order of removal. Refer to KGIS as needed.
7. Confirm normal operation of the 2nd row seats.
AFFECTED VEHICLE RANGE:
| Model | Production Date Range |
| Telluride (ON) | September 1, 2022 to January 23, 2023 |
REQUIRED PART:
| Part Name | Part Number | Figure | Qty. | Comments |
| 2nd Row Cushion
Wire Harness (Left Side) | 89551 S9510QQK | 1 | Bench (Non-Vent) | |
| 89551 S9610QQK | Captain (Non-Vent) | |||
| 89551 S9710QQK | Captain (Vent) | |||
| 2nd Row Cushion Wire Harness
(Right Side) | 89651 S9510QQK | Bench & Captain (Non-Vent) | ||
| 89651 S9710QQK | Captain (Vent) | |||
| Zip-tie | N/A | 1 | Locally Sourced | |
| Electrical Tape 3M™ | N/A* |
*Dealers should source 3M™Scotch® electrical tape and zip-ties at local parts store.
2023 MY TELLURIDE VEHICLES
SECOND-ROW SEAT SIDE AIRBAG WIRE HARNESS – SAFETY RECALL CAMPAIGN (SC262)
Q & A
February 23, 2023
Q1. What type of campaign is Kia conducting?
A1. Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to address a defect involving the second-row seat side airbag wire harness.
Q2. What vehicles are affected by the recall?
A2. Certain 2023 MY Telluride vehicles manufactured from September 1, 2022 to January 23, 2023.
Q3. How many customer vehicles are affected by this recall?
A3. Approximately 31,943 vehicles.
Q4. What is the concern with the Second-Row Seat Side Airbag Wire Harness?
A4. The side airbag wire harness contained in the second-row seat cushion assembly was manufactured by the supplier with the incorrect length. As a result, the wire harness can become damaged if it contacts the seat frame when the seat is folded or adjusted. If the wire harness is damaged, the second-row seat side airbag(s) may not deploy in a crash sufficient to warrant such a deployment, thereby increasing the risk of injury
Q5. Can you describe the recall campaign and fix?
A5. Dealers will inspect the left and right second-row seat side airbag wire harnesses for damage. If damage is found, the wire harness(es) will be replaced with a new one. If no damage is found, the wire harness(es) will be secured to avoid contact with the seat frame when the seat is folded or adjusted.
Q6. How will owners of the affected vehicles be notified?
A6. Kia will send a letter notifying owners of the affected vehicles by first class mail on February 28, 2023.
Q7. What should vehicle owners do when they receive the notification?
A7. Upon receipt of the letter, owners are to contact their authorized Kia dealer to arrange to have the recall performed on their vehicle.
Q8. Where were these vehicles produced?
A8. The affected vehicles were produced at a Kia assembly plant in the United States.
Q9. Will this cost vehicle owners any money?
A9. No. Kia will perform the recall repair free of charge at no cost to the customer.
Q10. What about customers who may have already paid to have this situation corrected?
A10. If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia via the Owners section (Contact Kia) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to Kia for review and consideration at the following address:
Kia Customer Care Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542
Q11. Are there any restrictions on an owner’s eligibility?
A11. No.
Q12. If a customer has an immediate question, where can they get further information?
A12. The customer can contact their local authorized Kia dealership or call Kia’s Customer Care Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).
2023MY Kia Telluride
2nd Row Seat Side Airbag Wire Harness
Basis of Safety Defect Determination 573.6(c)(6)
December 27, 2022
Kia North America (Kia NA) receives Technical Assistance Center case report from dealer involving damage to second row seat side airbag wire harness in 2023MY Telluride due to contact with seat frame resulting in illumination of the airbag warning light.
January 4, 2023
Kia NA Safety Office informs Kia Georgia of incident and requests further investigation.
January 5 – January 12, 2023
Kia Georgia stops shipping 2023MY Telluride vehicles and conducts yard inspection of 2,219 vehicles at plant. 20 out of 2,219 vehicles exhibit wire harness contact with seat frame, but no damage to wire harness is identified, and no illumination of airbag warning light. No wire harness contact with seat frame is found in the remaining inspected vehicles. Kia Georgia informs Kia NA Safety Office of inspection results.
January 9 – January 10, 2023
Kia NA Safety Office conducts preliminary field data analysis and finds no customer complaints, warranty claims or techline cases other than the one previously identified on December 27, 2022. Field data review also confirms no airbag non-deployment incidents involving this condition.
January 13 – January 19, 2023
Kia NA Safety Office requests Kia Corporation (Kia HQ) to evaluate issue. Evaluation identifies if wire harness is damaged, the second row seat side airbag(s) may not deploy in a crash sufficient to warrant such a deployment. Kia HQ informs Kia NA Safety Office of its evaluation. Kia NA Safety Office escalates issue to SEL.
January 20, 2023
Kia NA Safety Office conducts updated field data analysis and confirms no customer complaints, warranty claims or techline cases other than the one previously identified on December 27, 2022. Field data review also confirms no airbag non-deployment incidents involving this condition.
January 24, 2023
Kia NA decides to recall certain 2023MY Kia Telluride vehicles to address potential airbag non-deployment condition. No fatalities, injuries, crashes or fires.
1 Affected Product
Vehicle
11 Associated Documents
2023MY Telluride 2nd Row Seat Side Airbag Wire Harness Chronology
RMISC-23V035-9353.pdf 77.812KB
Recall Acknowledgement
RCAK-23V035-6726.pdf 645.189KB
Defect Notice 573 Report
RCLRPT-23V035-6346.PDF 213.944KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V035-7691.pdf 106.418KB
Remedy Instructions and TSB
RCRIT-23V035-9679.pdf 760.584KB
Manufacturer Notices(to Dealers,etc)
2023 MY TELLURIDE VEHICLES SECOND-ROW SEAT SIDE AIRBAG WIRE HARNESS – SAFETY RECALL CAMPAIG (SC262) Q & A, February 23, 2023
RMISC-23V035-2715.pdf 110.963KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V035-4658.pdf 239.649KB
Recall Quarterly Report #1, 2023-1
RCLQRT-23V035-8540.PDF 211.14KB
Recall Quarterly Report #2, 2023-2
RCLQRT-23V035-0788.PDF 211.246KB
Recall Quarterly Report #3, 2023-3
RCLQRT-23V035-7336.PDF 211.479KB
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SEOCONTENT-START
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
GROUP
Safety Recall Campaign NUMBER
SC262
MODEL
2023MY
Telluride (ON)
DATE
February 2023
SAFETY RECALL CAMPAIGN
2ND ROW SEAT SAB WIRE HARNESS INSPECTION/REPAIR (SC262)
This bulletin provides information to inspect and, if necessary, secure or replace the LH and RH 2nd-row seat side airbag (SAB) wire harness on certain 2023MY Telluride (ON) vehicles produced from September 1, 2022 through January 23, 2023. The side airbag wire harness contained in the second-row seat cushion assembly in the subject vehicles was manufactured with the incorrect length. As a result, the wire harness can become damaged if it contacts the seat frame when the seat is folded or adjusted. If the wire harness is damaged, the second-row seat side airbag(s) may not deploy in a crash sufficient to warrant such a deployment. Non- deployment of the second-row seat side airbag(s) increases the risk of injury. Follow the procedure outlined in this publication to inspect and secure or replace the 2nd row seat SRS wire harness. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. SUBJECT: To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.
🗎
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
🗎 Page 2 of 6
SUBJECT: 2ND ROW SEAT WIRE HARNESS INSPECTION/REPAIR (SC262) Flowchart: Vehicle In Inspect bottom seat harness (plastic
conduit flex tubing) for damage. Damage found to plasticNO
conduit flex tubing. YES Remove the Affected Seat(s)
(Refer to KGIS shop manual) Carefully open the plastic conduit and inspect the enclosed wires for damage. NO Are the wires damaged? YES Close the plastic conduit flex tubing and seal with 3M electrical tape. Replace 2ⁿᵈ row SRS wire harness (Page 4) If zip-tie is not present, secure the wire harness using a zip-tie.
(Page 3, Step 3) Vehicle Out Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC262 Telluride (ON) February 2023 SUBJECT: 2nd ROW SEAT WIRE HARNESS INSPECTION/REPAIR (SC262)
Page 3 of 6 Inspection Procedure: 1. Locate the 2nd row seat SAB wire harnesses (A). Note: There are two (2) per vehicle, left (LH) and right (RH) sides. 2. Inspect the SAB wire harness (A) plastic conduit A
flex tubing for damage. (Both LH & RH sides) If damage to the SAB harness (A) conduit flex tubing is not present (OK), proceed to step 3.
A
If damage to the conduit flex tubing (A) is
present (NG) (as shown), disconnect the battery (-) terminal and refer to the shop manual in KGIS to tilt the seat backwards. Carefully cut the plastic conduit flex tubing (as to not damage the enclosed wires) and inspect the two (2) inner wires:
If damage to the wire(s) is not present (as shown) (OK), close the SAB harness
(A) conduit flex tubing by wrapping it
with 3M™ electrical tape, and then A
proceed to step 3. If damage to the wire(s) is present (wires are cut/exposed) (NG), proceed to the ‘Repair Procedure’ on page 4 to replace the SRS seat harness.
3. Verify that the SAB wire harness is zip-tied to the adjacent wire harness/seat frame as shown, to prevent the wire harness from contacting or getting caught on the seat mechanism. 🛈 IMPORTANT A Note: 3M™ electrical tape application. Ensure there is sufficient clearance between the seat side-frame and SAB wire harness before securing harnesses with a zip-tie. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC262 Telluride (ON) February 2023 Page 4 of 6
SUBJECT: 2ND ROW SEAT WIRE HARNESS INSPECTION/REPAIR (SC262) Repair Procedure: 1. Disconnect negative (-) battery terminal. 2. Remove the rear seat back cover referring to the “Body (Interior and Exterior) → Rear Seat → Rear Seat Back Cover → Removal and Installation” chapter in the applicable Shop Manual on KGIS. 3. Detach the SAB wire harness clips from the bottom and back of the seat frame. WARNING
There are several sharp locations on the seat frame which may result in injuries or damage to the harness. 4. Disconnect the SAB wire harness connector on the bottom and back of the seat. Replace the seat wire harness in the reverse order of removal. Note: Ensure proper routing and that all retaining clips are properly seated onto the seat frame. 5. Secure the SAB wire harness to the adjacent seat cushion wire harness/seat frame as shown using a zip-tie, to prevent the wire harness from contacting or getting caught on the seat mechanism. 6. Reinstall all removed parts in the reverse order of removal. Refer to KGIS as needed. 7. Confirm normal operation of the 2nd row seats. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC262 Telluride (ON) February 2023 SUBJECT: 2nd ROW SEAT WIRE HARNESS INSPECTION/REPAIR (SC262)
Page 5 of 6 AFFECTED VEHICLE RANGE:
Model Production Date Range
Telluride (ON) September 1, 2022 to January 23, 2023 REQUIRED PART:
Part Name Part Number Figure Qty. Comments 2nd Row Cushion Wire Harness (Left Side) 2nd Row Cushion Wire Harness (Right Side) 89551 S9510QQK
89551 S9610QQK
89551 S9710QQK 89651 S9510QQK 89651 S9710QQK Bench (Non-Vent) Captain (Non-Vent)
Captain (Vent)
1
Bench & Captain (Non-Vent) Captain (Vent) Zip-tie Electrical Tape 3M™ N/A N/A* 1 Locally Sourced *Dealers should source 3M™Scotch® electrical tape and zip-ties at local parts store. WARRANTY INFORMATION:
N Code: N99 C Code: C99 Claim Type R Causal P/N 89551 S9510 89551 S9510 Qty. 0 Repair Description
(SC262)
2ⁿᵈ Row Seat Harness Inspection (OK) (Zip-tie present)
(SC262)
2ⁿᵈ Row Seat Harness Inspection (OK) + (Zip-tie not present) (LH and/or RH) (SC262)
2ⁿᵈ Row Seat Harness Inspection and Wire (NG) + Add 3M tape + Zip-tie (One side)
(SC262)
2ⁿᵈ Row Seat Harness Inspection and Wire (NG) + Add 3M tape + Zip-tie (Both sides) Labor Op Code 230A04I0 230A04I1 230A04R0 230A04R1 Op Time 0.2
M/H 0.3
M/H 0.4
M/H 0.6
M/H Replacement P/N N/A N/A Qty. 0 0 Continued page 6… Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC262 Telluride (ON) February 2023 2ND ROW SEAT WIRE HARNESS INSPECTION/REPAIR (SC262)
Page 6 of 6
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC262 Telluride (ON) February 2023
SUBJECT:
Note: Refer to Warranty Bulletin 2023-05 for claim submission procedures. For locally sourced 3M™electrical tape and zip-ties, use sublet code ‘X1’ with a maximum of $0.20 for bench seat or for each captain chair, to complete SC262.
Claim Type
Causal P/N
Qty.
Repair Description
Labor Op Code
Op Time
Replacement P/N
Qty.
R
89551 S9510 (SC262)
2ⁿᵈ Row Seat Harness Inspection (NG) +
Harness Wire Replacement
+ Add Zip-tie (Captain Chair, One Side) (SC262)
2ⁿᵈ Row Seat Harness Inspection (NG) +
Harness Wire Replacement
+ Add Zip-tie (Captain Chair, Both Sides) 230A04R2 230A04R3 1.2
M/H 1.9
M/H
89551 S9610QQK
or
89551 S9710QQK
or
89651 S9510QQK
or
89651 S9710QQK 89551 S9610QQK
or
89551 S9710QQK 89651 S9510QQK
or
89651 S9710QQK 1 1 1
R 89551 S9510
(SC262)
2ⁿᵈ Row Seat Harness Inspection (NG) +
Harness Wire Replacement
+ Add Zip-tie (Bench Seat, One Side) 230A04R4 1.5
M/H 89551 S9510QQK
or 1
89651 S9510QQK (SC262)
2ⁿᵈ Row Seat Harness Inspection (NG) +
Harness Wire Replacement
+ Add Zip-tie (Bench Seat, Both Sides) 230A04R5 2.4
M/H 89551 S9510QQK 1 89651 S9510QQK
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SC262 when accessing the WebDCS system.
🗎
**************************************************************************************************************
Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA February 28, 2023 Dear Kia Telluride Vehicle Owner: IMPORTANT SAFETY RECALL
(NHTSA Recall Number: 23V035)
This notice applies to your vehicle: (Insert VIN) Kia has identified a defect in your vehicle which relates to motor vehicle safety.
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2023 MY Telluride vehicles. The defect can impair the vehicle’s airbag(s) function and cause the second-row seat side airbag(s) not to deploy in a crash sufficient to warrant such a deployment, increasing the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles.
What Is The Problem?
The side airbag wire harnesses contained in the second-row seat cushion assemblies of your vehicle were manufactured with
the incorrect length, which may damage the wire harnesses if they contact the seat frame when the seat is folded or adjusted. If a wire harness is damaged, the second-row seat side airbag(s) may not deploy as intended, thereby increasing the risk of injury. Kia Will Inspect And, If Necessary, Replace or Secure The Wire Harness(es) Free of Charge At No Cost To You. Kia dealers will inspect the left and right second-row seat side airbag wire harnesses for damage. If damage is found, the wire harness(es) will be replaced with a new one. If no damage is found, the wire harness(es) will be secured to avoid contact with the seat frame when the seat is folded or adjusted. This recall will be performed free of charge at no cost to you. The estimated time required to perform the recall will be approximately one (1) to two (2) hours. We recommend scheduling a service appointment to minimize your inconvenience.
What Should You Do?
• WARNING: If the Airbag Warning Light stays illuminated for longer than approximately 6 seconds after your vehicle is turned ON or at any time during vehicle operation, pull over to a safe location, do not drive your vehicle, and contact Kia Roadside Assistance (online at kia.rsahelp.com or by phone 1-800-333-4542 available 24 hours/day, 365 days/year) to request to have your vehicle towed to the nearest authorized Kia dealership as soon as possible. • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be performed on your vehicle. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Kia Customer Care Center Kia America, Inc.
P.O. Box 52410 Irvine, CA 92619-2410
1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Kia Customer Care Center phone number listed above. What If You Are A Vehicle Lessor? Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely,
Customer Care Department QR Code Use:
• A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
• With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
• Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. SC262 REQUEST FOR REIMBURSEMENT FORM
2023 MY TELLURIDE VEHICLES – SECOND-ROW SEAT SIDE AIRBAG WIRE HARNESS
SAFETY RECALL CAMPAIGN (SC262)
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation:
Kia Customer Care Center Kia America, Inc.
P. O. Box 52410 Irvine, CA 92619-2410
1-800-333-4542
Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name:
Attach the following:
o Repair Order showing:
o Name & address of person paying for the repair
o Vehicle Identification Number (VIN) of vehicle repaired
o Description of the problem repaired
▪ Date of repair, mileage at the time of repair and total cost of claimed repair expense
o Evidence of Payment of Repair showing:
o Date of Payment
o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign.
CLAIMANT’S SIGNATURE: Signature Print Name
Customer Address:
Customer City:
State:
Zip: Phone #: ( ) – Email: Vehicle Identification Number:
Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $
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SC262
February 23, 2023 ATTENTION: ALL DEALER PRINCIPALS
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act conducting a Safety Recall Campaign on
certain 2023 MY Telluride vehicles manufactured from September 1, 2022 to January 23, 2023. The side airbag wire harness contained in the second-row seat cushion assembly was manufactured with the incorrect length. As a result, the wire harness can become damaged if it contacts the seat frame when the seat is folded or adjusted. If the wire harness is damaged, the second-row seat side airbag(s) may not deploy in a crash sufficient to warrant such a deployment, thereby increasing the risk of injury. Customers may experience illumination of the Airbag Warning Light. Dealers will inspect the left and right second-row seat side airbag wire harnesses for damage. If damage is found, the wire harness(es) will be replaced with a new one. If no damage is found, the wire harness(es) will be secured to avoid contact with the seat frame when the seat is folded or adjusted. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners beginning on February 28, 2023. What Should You Do?
Please ensure personnel in your dealership are familiar with the details of this Safety Recall Campaign so they may properly address recall related issues and promptly respond to customer inquiries and requests. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm- Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your facing Kia District Parts & Service Manager.
Sincerely, Kia Service Department
Enclosures
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SC262
February 23, 2023
ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act conducting a Safety Recall Campaign on certain 2023 MY Telluride vehicles manufactured from September 1, 2022 to January 23, 2023. The side airbag wire harness contained in the second-row seat cushion assembly was manufactured with the incorrect length. As a result, the wire harness can become damaged if it contacts the seat frame when the seat is folded or adjusted. If the wire harness is damaged, the second-row seat side airbag(s) may not deploy in a crash sufficient to warrant such a deployment, thereby increasing the risk of injury. Customers may experience illumination of the Airbag Warning Light. Dealers will inspect the left and right second-row seat side airbag wire harnesses for damage. If damage is found, the wire harness(es) will be replaced with a new one. If no damage is found, the wire harness(es) will be secured to avoid contact with the seat frame when the seat is folded or adjusted. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at http://www.kiatechinfo.com.
Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of http://www.kia.com. Kia will mail notices to the affected vehicle owners beginning on February 28, 2023. Please ensure personnel in your dealership are familiar with the details of this Safety Recall Campaign so they may respond to customer inquiries and requests appropriately. This Safety Recall Campaign is an opportunity for your service department to deliver an exceptional service experience to customers who may not have otherwise scheduled service.
Providing customers with easy scheduling and timely service increases the chance they will return to your service department for future service needs. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm- Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your facing Kia District Parts and Service Manager.
Sincerely, Kia Service Department
Enclosures
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-035
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Kia America, Inc. JAN 29, 2023 NHTSA Recall No. : 23V-035 Manufacturer Recall No. : SC262 Manufacturer Information :
Manufacturer Name : Kia America, Inc.
Address : 111 Peters Canyon Road
Irvine CA 92606 Company phone : 800-333-4542
Population :
Number of potentially involved : 31,943 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2023-2023 Kia Telluride Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Certain 2023 model year Telluride vehicles manufactured from September 1, 2022 to January 23, 2023. The recall population was determined by a review of Kia vehicle production and supplier records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Customer Care Center or their Kia dealer. Production Dates : SEP 01, 2022 – JAN 23, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The side airbag wire harness contained in the second row seat cushion assembly was manufactured by the supplier with the incorrect length. As a result, the wire harness can become damaged if it contacts the seat frame when the seat is folded or adjusted. If the wire harness is damaged, the second row seat side airbag(s) may not deploy in a crash sufficient to warrant such a deployment, thereby increasing the risk of injury. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Non-deployment of the second row seat side airbag(s) increases the risk of Part 573 Safety Recall Report 23V-035 Page 2 Description of the Safety Risk : injury. Description of the Cause : Incorrect length of second row seat side airbag wire harness allows contact to seat frame when seat is folded/adjusted. Identification of Any Warning
that can Occur : Illumination of the Airbag Warning Light Involved Components : Component Name 1 : WIRE ASSY-RR SEAT CUSHION, LH
Component Description : 2nd-Row Seat Cushion Wire Harness Assembly (LH) Component Part Number : 89551-S9510, 89551-S9610, 89551-S9710 Component Name 2 : WIRE ASSY-RR SEAT CUSHION, RH
Component Description : 2nd-Row Seat Cushion Wire Harness Assembly (RH) Component Part Number : 89651-S9510, 89651-S9710 Supplier Identification : Component Manufacturer
Name : Adient
Address : 1700 S. Progress Parkway West Point Georgia 31833
Country : United States Chronology :
See attached document titled “2023MY Telluride 2nd Row Seat Side Airbag Wire Harness Chronology” The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-035
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Kia dealer. Kia will instruct dealers to inspect the left and right second row seat side airbag wire harnesses for damage. If damage is found, the wiring harness(es) will be replaced with a new one. If no damage is found, the wire harness(es) will be secured to avoid contact with the seat frame when the seat is folded or adjusted. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy component is manufactured with the correct length. The second row seat cushion side airbag wire harness length was corrected in production on January 23, 2023. Recall Schedule :
Description of Recall Schedule : The dealer notification is scheduled to begin and end on February 23,
2023 and the owner notification is scheduled to begin and end on February 28, 2023.
Planned Dealer Notification Date : FEB 23, 2023 – FEB 23, 2023
Planned Owner Notification Date : FEB 28, 2023 – FEB 28, 2023
* NR – Not Reported
SEOCONTENT-END
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