SC257 Side Curtain Airbag – 2023 Kia Sportage

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A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2023MY Sportage (NQ5a) NUMBER DATE SC257 December 2022 SAFETY RECALL CAMPAIGN CURTAIN AIRBAG INSPECTION/REINSTALLATION (SC257) This bulletin provides information to inspect both LH and RH curtain airbags and, if necessary, to reinstall the curtain airbags(s) on certain 2023MY Sportage (NQ5a) vehicles produced at Kia Georgia from January 12, 2022 (SOP) through November 17, 2022. The subject vehicles are equipped with curtain airbags that may have been assembled with a twisted condition during vehicle assembly. As a result, the curtain airbag(s) may not deploy properly in a crash sufficient to warrant such a deployment. An improper deployment of the curtain airbag(s) increases the risk of injury in a crash. Follow the procedure outlined in this publication to inspect both RH and LH curtain airbags in the affected vehicles for a twisted/folded condition and, if necessary, reinstall properly. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. SUBJECT: To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.  NOTICE There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.  NOTICE CURTAIN AIRBAG INSPECTION/REINSTALLATION (SC257) Page 2 of 4 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC257 Sportage (NQ5a) November 2022 SUBJECT: Inspection Procedure: 1. 2. Open the driver (LH) and partially detach the door weatherstrip (A) as shown. Note: Inspection area shown by the red line. Carefully, pull down on the headliner (B) trim as shown (about 1.0 – 1.5 inches) to view/access the curtain airbag (C). 3. Inspect the curtain airbag (D) along the inspection area (use a flashlight if needed) and confirm one of the following conditions: Do Not attempt to remove the ‘A’ pillar trim (C) for this inspection. • The curtain airbag (D) does not appear to be installed twisted and the black stitching is not visible (OK), repeat steps 1-3 for passenger (RH) side, then skip to step 5. • The curtain airbag (D) does appear to be installed twisted and the black stitching is visible (NG). Take a photo using KDS and open a Techline Case. Repeat Steps 1-3 for passenger (RH) side, then proceed to step 4. 4. 5. Repair the affected side curtain(s) if applicable, by referring to ‘Repair Procedure’ outlined on Pg. 3. Reinstall the door weatherstrip. A + C + B + D + D + S c a n For additional tips, information, click the icon or scan the QR code to watch the ‘Curtain Airbag Inspection’ video (Steps 1-3). Click Page 3 of 4 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC257 Sportage (NQ5a) November 2022 CURTAIN AIRBAG INSPECTION/SUBJECT: REINSTALLATION (SC257) Repair Procedure: 1a. 1b. Contact Techline prior to starting this repair procedure. Upload pictures in KVID (Under Warranty Claim Attachment). Refer to the User Guide located on the KVID app home screen and on KDealer for additional information. NOTE: DO NOT proceed until instructed by Techline agent. 2. 3. Disconnect the battery negative (-) terminal and wait for at least 3 1/2 minutes. Remove the front ‘A’ pillar trim by referring to “Body (Interior and Exterior) → Interior Trim → Front Pillar Trim → Removal and Installation” in the applicable Shop Manual on KGIS. Note: The tether clip will need to be cut in the dotted line area shown to remove the ‘A’ pillar. Remove the remaining body side clip end piece. 4. 5. Remove the three (3) front curtain airbag (A) retaining bolts (C). Carefully, untwist the curtain airbag (A) so that the black stitching is facing the interior of the vehicle. Image shown is for reference use only. The headliner does not need to be removed. 6. 7. Reinstall the three (3) curtain airbag retaining bolts (B). Reinstall all removed parts in the reverse order of removal. Image shown is for reference use only. The headliner does not need to be removed. Replace both front ‘A’ pillar trim clip and fastener from step 1, as they are not reusable parts.  NOTICE Tightening torque for bolts: 5.8 – 8.7 lb.ft (7.8 – 11.8 N.m) B A + A + Twisted Curtain Airbag Sample (NG): Airbag is twisted and the black stitching is partially facing the ‘outside’ of the vehicle. Untwisted Curtain Airbag Sample (OK): Black stitching facing the ‘inside’ of the vehicle. CURTAIN AIRBAG INSPECTION/REINSTALLATION (SC257) Page 4 of 4 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC257 Sportage (NQ5a) November 2022 SUBJECT: AFFECTED VEHICLE RANGE: Model Production Date Range Sportage (NQ5a) January 12, 2022 to November 17, 2022 REQUIRED PART: Do not order parts for stocking purposes related to this Campaign. The parts are only needed in cases where the airbag inspection result is NG and require repair. The inspection process itself does not require the parts to be replaced. Prior to any repair, a Techline case must be submitted for further review. Part Name Part Number Figure Qty. ‘A’ Pillar Trim Tether Clip 85815 P1000 1 per side ‘A’ Pillar Trim Fastener 82315 2P000 1 per side WARRANTY INFORMATION: N Code: N99 C Code: C99 Refer to Warranty Bulletin 2022-42 for claim submission procedures. For Labor Op(s) 221A25R0 and 221A25R1, a photo of the NG curtain airbag must be attached using the KVID App. Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. R 80410 DW000 0 Curtain Airbag Inspection Both Sides (OK) 221A25I0 0.2 M/H N/A 0 Curtain Airbag Inspection + Curtain Airbag Reinstallation One Side (NG) 221A25R0 0.3 M/H 85815 P1000 1 82315 2P000 Curtain Airbag Inspection + Curtain Airbag Reinstallation Both Sides (NG) 221A25R1 0.4 M/H 85815 P1000 2 82315 2P000 VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SC257 when accessing the WebDCS system.  NOTICE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-878 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia America, Inc. Submission Date : NOV 28, 2022 NHTSA Recall No. : 22V-878 Manufacturer Recall No. : SC257 Manufacturer Information : Manufacturer Name : Kia America, Inc. Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 76,918 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Kia Sportage Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2023 model year Sportage vehicles manufactured from January 12, 2022 to November 17, 2022 at Kia Georgia. The recall population was determined by a review of vehicle production records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : JAN 12, 2022 – NOV 17, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Due to a worker error, the side curtain airbag(s) may have been assembled with a twisted condition during vehicle assembly at the Kia Georgia plant. As a result, the side curtain airbag(s) may not deploy properly in a crash sufficient to warrant such a deployment. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An improper deployment of the side curtain airbag(s) increases the risk of injury in a crash. Description of the Cause : Improper assembly of the side curtain airbag by worker at the vehicle assembly plant. Part 573 Safety Recall Report 22V-878 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Curtain Airbag Module Component Description : Curtain Airbag Module Component Part Number : 80410-DW000 (LH) Component Name 2 : Curtain Airbag Module Component Description : Curtain Airbag Module Component Part Number : 80420-DW000 (RH) Supplier Identification : Component Manufacturer Name : Kia Georgia Address : 7777 Kia Parkway West Point Georgia 31833 Country : United States Chronology : See attached document titled “2023MY Sportage Side Curtain Airbag Chronology” Part 573 Safety Recall Report 22V-878 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Kia will instruct dealers to inspect the assembled condition of the side curtain airbags and if necessary, reinstall the side curtain airbag(s) correctly. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. How Remedy Component Differs from Recalled Component : A properly assembled side curtain airbag. Identify How/When Recall Condition was Corrected in Production : The inspection and verification processes to confirm the proper assembly of the side curtain airbags were updated on 11/17/2022. Recall Schedule : Description of Recall Schedule : The planned date for the dealer notification to start and end is 12/1/2022. The planned date for the owner notification to start and end is 12/28/2022. Planned Dealer Notification Date : DEC 01, 2022 – DEC 01, 2022 Planned Owner Notification Date : DEC 28, 2022 – DEC 28, 2022 * NR – Not Reported

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SC257 December 1, 2022 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2023 MY Sportage vehicles manufactured at a Kia assembly plant in the U.S. from January 12, 2022 to November 17, 2022. The side curtain airbag(s) may have been assembled with a twisted condition during vehicle production. As a result, the side curtain airbag(s) may not deploy properly in a crash sufficient to warrant such a deployment. An improper deployment of the side curtain airbag(s) increases the risk of injury in a crash. Dealers will inspect the assembled condition of the side curtain airbags and, if necessary, reinstall the side curtain airbag(s) correctly. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail notices to the affected vehicle owners beginning on December 28, 2022. Please make personnel in your dealership familiar with the details of this Safety Recall Campaign so they may respond to customer inquiries and requests appropriately. This Safety Recall Campaign is an opportunity for your service department to deliver an exceptional service experience to customers who may not have otherwise scheduled service. Providing customers with easy scheduling and timely service increases the chance they will return to your service department for future service needs. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your facing Kia District Parts and Service Manager. Sincerely, Kia Service Department Enclosures

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SC257 December 1, 2022 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2023 MY Sportage vehicles manufactured at a Kia assembly plant in the U.S. from January 12, 2022 to November 17, 2022. The side curtain airbag(s) may have been assembled with a twisted condition during vehicle production. As a result, the side curtain airbag(s) may not deploy properly in a crash sufficient to warrant such a deployment. An improper deployment of the side curtain airbag(s) increases the risk of injury in a crash. Dealers will inspect the assembled condition of the side curtain airbags and, if necessary, reinstall the side curtain airbag(s) correctly. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners beginning on December 28, 2022. What Should You Do? Please make personnel in your dealership familiar with the details of this Safety Recall Campaign so they may properly address recall related issues and promptly respond to customer inquiries and requests. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your facing Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures

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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V878) This notice applies to your vehicle: (Insert VIN) December 28, 2022 Dear Kia Sportage Vehicle Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2023 MY Sportage vehicles. The defect can impair the side curtain airbag function and may cause improper deployment of the side curtain airbag(s), thereby increasing the risk of injury in a crash where deployment is warranted. Our records indicate that you own or lease one of the potentially affected vehicles. What Is The Problem? The side curtain airbag(s) in your vehicle may have been assembled with a twisted condition during vehicle production. As a result, the side curtain airbag(s) may not deploy properly in a crash sufficient to warrant such a deployment. An improper deployment of the side curtain airbag(s) increases the risk of injury in a crash. Kia Will Inspect and, If Necessary, Reinstall the Side Curtain Airbag(s) Correctly Free of Charge At No Cost To You. Kia dealers will inspect the assembled condition of the side curtain airbags and, if necessary, reinstall the side curtain airbag(s) correctly. This recall will be performed free of charge at no cost to you. The estimated time required to perform the recall will be approximately one (1) to two (2) hours. We recommend scheduling a service appointment to minimize your inconvenience. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be performed on your vehicle. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: SC257 Kia Customer Care Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Kia Customer Care Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Customer Care Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM 2023 MY SPORTAGE VEHICLES – SIDE CURTAIN AIRBAG SAFETY RECALL CAMPAIGN (SC257) If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Kia Customer Care Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired  Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $

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