October 11, 2022 NHTSA CAMPAIGN NUMBER: 22V760000
Loss of drive power increases the risk of a crash.
NHTSA Campaign Number: 22V760
Manufacturer Kia
America, Inc.
Components POWER TRAIN
Potential Number of Units Affected 69,038
Summary
Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle’s “fail-safe” limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
Remedy
Dealers will inspect and replace the transmission, as necessary. Dealers will also update the transmission control unit software. All repairs will be performed free of charge. Owner notification letters were mailed December 9, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC250.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Kia has a Recall
SC250 (Rev 2, 06/28/2023)
SAFETY RECALL CAMPAIGN
8-SPEED DCT (DTC P1C2D03) INSPECTION / REPLACEMENT / LOGIC IMPROVEMENT (SC250)
This bulletin provides the procedure to inspect and, if necessary, replace the transmission on certain 2021-2022 Sorento (MQ4a) vehicles produced from October 26, 2020 through August 25, 2022 and certain K5 (DL3a) vehicles produced from November 16, 2020 through August 12, 2022, equipped with a 2.5L T-GDI / 8-speed dual clutch transmission (DCT). Also, this bulletin provides the procedure to improve the transmission control unit (TCU) logic with updated software on the subject vehicles. The electric oil pump within the 8-speed dual-clutch transmission (DCT) may experience an internal fault due to a quality deviation issue at the supplier. As a result, the subject vehicle may set a diagnostic trouble code (DTC) P1C2D03. This condition will cause the malfunction indicator lamp (MIL) to illuminate and a “stop safely immediately” message on the instrument cluster as well as audible chimes. If this condition occurs, the vehicle can be driven normally for 20-30 seconds before complete loss of motive power due to disengagement of the transmission drive gears occurs. Loss of motive power increases the risk of a crash. Follow the procedure outlined in this publication to scan the TCU and confirm if DTC P1C2D03 is stored. If the DTC is not stored, apply the improved logic to the ‘TCU’ system using the KDS ECU Upgrade function as described in this bulletin. If DTC P1C2D03 is stored, then replace the transmission and apply the improved logic to the ‘TCU’ system using the KDS ECU Upgrade function as described in this bulletin. For confirmation that the latest reflash has been applied to a vehicle you are working on, verify the ROM ID using the table on pages 5-6 of this bulletin.
DTC Description:
P1C2D03: HP EOP Motor Position Sensor
Inspection Procedure:
Using KDS, scan TCU for DTC P1C2D03:
If DTC is stored, replace the DCT assembly and update A/T System software.
If DTC is not stored, update A/T System software only.
After A/T System S/W update is completed, perform the Air Bleeding and Transmission Learning procedure via KDS and confirm normal vehicle operation.
Replacement Procedure:
1. Replace the Dual Clutch Transmission (DCT) Assembly by referring to “2.5 T-GDI Theta III → DCT (Dual Clutch Transmission) System → DCT (Dual Clutch Transmission) → Repair procedures” in the applicable Shop Manual on KGIS.
2. Proceed to update the applicable TCU software by referring to the ‘ECU Upgrade Procedure’ outlined on pages 4 through 10.
IMPORTANT
Be sure to upgrade the TCU software that is applicable to the DCT assembly received/installed on the vehicle.
Refer to the flowchart on page 2 as a different part number DCT assembly may be sent instead of the part number ordered
3. Perform ‘Air Bleeding and Transmission Learning’ procedure via KDS shown on page 10.
4. Confirm normal vehicle operation.
ECU Upgrade Procedure:
To correct this condition, the ECU should be reprogrammed using the KDS download, as described in this bulletin.
| Upgrade Event Name |
| 640. MQ4a 8DCT GEAR SHIFT & LEARNING LOGIC IMPROVEMENT |
| 641. DL3a 8DCT GEAR SHIFT & LEARNING LOGIC IMPROVEMENT |
| 649. MQ4a 8DCT TOUCH POINT LEARNING LOGIC IMPROVEMENT & UPGRADE |
| 650. DL3a 8DCT TOUCH POINT LEARNING LOGIC IMPROVEMENT & UPGRADE |
Note: Events #649 & #650 are applied after DCT Assy replacement.
NOTICE
- Confirm a fully charged battery (12.3 volts or higher is necessary) is used or utilize a fully charged jump starter box connected to the battery.
- Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.
- All ECU upgrades must be performed with the ignition set to the ‘ON’ position unless otherwise stated.
- Damaged VCI II units should not be used and promptly replaced.
- Be careful not to disconnect the VCI II connected to the vehicle during the ECU upgrade procedure.
- DO NOT start the engine during ECU upgrade.
- DO NOT turn the ignition key ‘OFF’ or interrupt the power supply during ECU upgrade.
- When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before starting the engine.
- ONLY use approved ECU upgrade software designated for t he correct application.
IMPORTANT
It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to the ECU.
NOTICE
Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the applicable model is equipped with an immobilizer security system. Failure to follow proper procedures may cause the PCM to become inoperative after the upgrade and any claims associated with this repair may be subject to chargeback.
ROM ID INFORMATION TABLE:
Upgrade Event #649 (MQ4a), #650 (DL3a)
| Model | Engine | TM | Type | ECU P/N | ROM ID | |
| Previous | NEW | |||||
| MQ4a | Theta 2.5TGDI | 8DCT | SBC | 954A0 2N181 954A1 2N181 | WMQ4T25XXX700NS0
WMQ4T25XXX700NS1 WMQ4T25XXX720NS2 WMQ4T25XXX720NS3 WMQ4T25XXX720NS4 WMQ4T25XXX730NS5 WMQ4T25XXX800NS6 WMQ4T25XXX800NS7 WMQ4T25XXX800NS8 WMQ4T25XXX832NS9 WMQ4T25XXX900NSB WMQ4T25XXX900NSD WMQ4T25XXX900NSC WMQ4T25XXW900NS0 | WMQ4T25XXW900NS1 |
| DL3a | 954A0 2N301
954A1 2N301 954A2 2N000 | WDL3T25XXX720NS0
WDL3T25XXX720NS1 WDL3T25XXX730NS2 WDL3T25XXX800NS3 WDL3T25XXX832NS4 WDL3T25XXX900NS6 WDL3T25XXX900NS8 WDL3T25XXX900NS7 WDL3T25XXW900NS0 | WDL3T25XXW900NS1 | |||
To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle’s ECM ROM ID and reference the Information Table as necessary.
NOTICE
Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the applicable model is equipped with an immobilizer security system. Failure to follow proper procedures may cause the PCM to become inoperative after the upgrade and any claims associated with this repair may be subject to chargeback.
ROM ID INFORMATION TABLE:
Upgrade Event #640 (MQ4a), #641 (DL3a)
| Model | Engine | TM | Type | ECU P/N | ROM ID | |
| Previous | NEW | |||||
| MQ4a | Theta 2.5TGDI | 8DCT | SBC | 954A0 2N180 954A1 2N180 | WMQ4T25XXX700NS0
WMQ4T25XXX700NS1 WMQ4T25XXX720NS2 WMQ4T25XXX720NS3 WMQ4T25XXX720NS4 WMQ4T25XXX730NS5 WMQ4T25XXX800NS6 WMQ4T25XXX800NS7 WMQ4T25XXX800NS8 WMQ4T25XXX832NS9 WMQ4T25XXX900NSB | WMQ4T25XXX900NSD |
| DL3a | 954A0 2N300
954A1 2N300 954A2 2N000 | WDL3T25XXX720NS0
WDL3T25XXX720NS1 WDL3T25XXX730NS2 WDL3T25XXX800NS3 WDL3T25XXX832NS4 WDL3T25XXX900NS6 | WDL3T25XXX900NS8 | |||
To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle’s ECM ROM ID and reference the Information Table as necessary.
NOTICE
Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.
1. Connect the VCI-II to the OBD-II connector, located under the driver’s side of the instrument panel.
NOTICE
The ECU upgrade function on KDS operates wirelessly. It is not necessary to perform the upgrade via USB cable.
2. With the ignition ON, turn ON the KDS tablet. Select ‘KDS’ from the home screen.
3. Confirm communication with VCI (A) and then configure the vehicle (B) using the ‘AUTO VIN’ (C) feature.
4. Select ‘ECU Upgrade’.
5. The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event #640 or #649 (MQ4a) or #641 or #650 (DL3a).
NOTICE
The vehicle must be identified in Vehicle Selection to download an Event for that vehicle.
6. Select Auto Mode.
CAUTION
Do NOT attempt to perform a Manual Mode upgrade UNLESS Auto Mode fails. Always follow the instructions given on the KDS in either Auto or Manual mode.
7. Select ‘A/T’ and then select ‘Upgrade’.
The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event #640. MQ4a or #641 DL3a 8DCT Gear Shift & Learning Logic Improvement or #649. MQ4a or #650 DL3a 8DCT TOUCH POINT LEARNING LOGIC IMPROVEMENT & UPGRADE (per the applicable model)
8. The ECU upgrade will begin and the progress of the upgrade will appear on the bar graph. Upgrade part (1/2) (E) will download the upgrade event to the VCI-II. Upgrade part (2/2) (F) will upgrade the ECU.
CAUTION
Do not touch the system buttons (like ‘Back’, ‘Home’, ‘etc.’) while performing ECU Upgrade.
9. If a “Communication Fail” screen appears, verify that the VCI-II and KDS are communicating properly. Select ‘OK’ and restart the from step 4.
NOTICE
If an error notice continues to appear or if the upgrade cannot be performed, DO NOT disconnect the KDS/VCI II. Contact GIT America Help Desk at (888) 542-4371 or Techline.
10. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select ‘OK’ to continue.
11. Once the upgrade is complete, select ‘OK’ to finalize the procedure.
12. When prompted, select ‘YES’ to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade.
13. After TCU S/W update is completed, perform ‘Air Bleeding’ and ‘Transmission Learning’ procedure(s) via KDS.
14. Start the engine to confirm normal operation of the vehicle.
Manual Upgrade Procedure:
The manual upgrade should ONLY be performed if the automatic upgrade fails.
If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in the ‘ON’ position to reset the control unit BEFORE performing manual upgrade.
See table below for ‘Manual Mode’ passwords.
Manual Mode ECU Upgrade Passwords
| Event | Menu | Password |
| #640 | MQ4a Theta 2.5T 8DCT (SBC): 954A0/A1-2N180 | 2180 |
| #641 | DL3a Theta 2.5T 8DCT (SBC): 954A0/A1-2N300 | 2000 |
| #649 | MQ4a Theta 2.5T 8DCT (SBC): 954A0/A1-2N181 | 2181 |
| #650 | DL3a Theta 2.5T 8DCT (SBC): 954A0/A1-2N301 | 2001 |
1. Within the ECU Upgrade screen displayed, select Manual Mode.
2. Select the TCU system under the System selection menu. Select Upgrade Event #640 or #649 (MQ4a) or #641 or #650 (DL3a) and select Upgrade to continue.
3. Select the appropriate control unit part number with reference to the ROM ID Information Table on page 3, and select OK.
4. Enter the appropriate password from the Manual Mode password table above and select OK.
5. The upgrade will begin and the progress of the upgrade will appear on the bar graph.
6. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK.
7. Once the upgrade is complete, select OK to finalize the procedure.
8. When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade.
9. Start the engine to confirm proper operation of the vehicle.
AFFECTED VEHICLE RANGE:
| Model | Production Date Range |
| Sorento (MQ4a) | October 26, 2020 to August 25, 2022 |
| K5 (DL3a) | November 16, 2020 to August 12, 2022 |
REQUIRED TOOL:
| Tool Name | Comments |
| KDS | Kia Diagnostic System |
REQUIRED PART:
| Model | Drive Type | Part Name | Part Number | Qty. |
| Sorento (MQ4a) | FWD | 8-Speed
DCT Assembly (Remanufactured) | 43000 2N024QQKR* | 1 |
| AWD | 43000 2N026QQKR* | |||
| K5 (DL3a) | FWD | 43000 2N053QQKR* | ||
| ALL | ALL | 75W Gear Oil | UM020 CH264 | 3 |
| Hyd. Control Oil | UM020 CH266 | 4 | ||
| *Note: Beginning June 28, 2023, dealers must order the applicable Part Number from the Parts table above. The above part numbers require ‘Auto-Mode’ S/W upgrade. **Note: Dealers may receive the Part Number shown in the Parts table below if the above ordered part is on backorder. DO NOT place orders using the part numbers listed in the table below. The below part numbers require ‘Manual-Mode’ S/W upgrade. | ||||
| Sorento (MQ4a) | FWD | 8-Speed
DCT Assembly (Remanufactured) | 43000 2N020QQKR** | 1 |
| AWD | 43000 2N022QQKR** | |||
| K5 (DL3a) | FWD | 43000 2N051QQKR** | ||
2021-2022 MY SORENTO & 2021-2023 MY K5 VEHICLES w. 2.5L T-GDI ENGINES
8-SPEED DUAL-CLUTCH TRANSMISSION (DCT) ELECTRIC OIL PUMP- SAFETY RECALL CAMPAIGN (SC250)
Q & A
December 6, 2022
Q1. What type of campaign is Kia conducting?
A1. Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to address a condition involving the electric oil pump within the 8-speed dual-clutch transmission (DCT).
Q2. What vehicles are affected by the recall?
A2. Certain 2021-2022 MY Sorento vehicles manufactured from October 26, 2020 through August 25, 2022 and
certain 2021-2023 MY K5 vehicles manufactured from November 16, 2020 through August 12, 2022 at a Kia assembly plant in the U.S. and equipped with 2.5L turbocharged gasoline direct injection (T-GDI) engines and 8-speed dual-clutch transmissions (DCT).
Q3. How many customer vehicles are affected by this recall?
A3. Approximately 69,038 vehicles
(65,612 Sorento vehicles & 3,426 K5 vehicles)
Q4. What is the concern with the electric oil pump within the 8-speed dual-clutch transmission (DCT)?
A4. The electric oil pump within the 8-speed dual-clutch transmission (DCT) may experience an internal fault due to a quality deviation issue at the supplier. As a result, the subject vehicle may set a diagnostic trouble code which will cause the check engine light to come on as well as a “stop safely immediately” message and an audible chime sound. If this occurs, the vehicle can be driven normally for 20-30 seconds before complete loss of motive power due to disengagement of the transmission drive gears occurs. Loss of motive power increases the risk of a crash.
Q5. Can you describe the recall campaign and fix?
A5. Dealers will inspect and, if necessary, replace the transmission. Kia dealers will also reprogram the transmission control unit with updated software.
Q6. How will owners of the affected vehicles be notified?
A6. Kia will send a letter notifying owners of the affected vehicles by first class mail beginning on December 9, 2022.
Q7. What should vehicle owners do when they receive the notification?
A7. Upon receipt of the letter, owners are to contact their authorized Kia dealer to arrange to have the recall performed on their vehicle.
Q8. Where were these vehicles produced?
A8. The affected vehicles were produced at a Kia assembly plant in the United States.
Q9. Will this cost vehicle owners any money?
A9. No. Kia will perform the recall repair free of charge at no cost to the customer.
Q10. What about customers who may have already paid to have this situation corrected?
A10. If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia via the Owners section (Contact Kia) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to Kia for review and consideration at the following address:
Kia Customer Care Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542
Q11. Are there any restrictions on an owner’s eligibility?
A11. No.
Q12. If a customer has an immediate question, where can they get further information?
A12. The customer can contact their local authorized Kia dealership or call Kia’s Customer Care Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).
2021-2022MY Sorento and 2021-2023MY K5
8-Speed Dual Clutch Transmission Electric Oil Pump
Basis of Safety Defect Determination 573.6(c)(6)
September 28, 2022
Kia Corporation (Kia HQ) informs Kia North America (Kia NA) of a potential loss of motive power concern in certain Hyundai models equipped with 8-speed dual-clutch transmission due to possible internal fault with electric oil pump. Kia HQ also informs Kia NA Safety Office that the 8-speed dual clutch transmission electric oil pump equipped in certain Hyundai models is the same component used in the 2021-2022MY Sorento and 2021-2023MY K5 vehicles.
September 29, 2022
Kia NA Safety Office begins its review of field data involving 2021-2022MY Sorento and 2021-2023MY K5 vehicles.
September 30—October 4, 2022
Kia NA Safety Office completes review and analysis of field data and identifies 1) 29 alleged incidents of loss of motive power due to internal fault with electric oil pump involving the 2021-2022MY Sorento [dates of receipt 10/19/21—9/30/22] and 2) seven (7) alleged incidents of loss of motive power due to internal fault with electric oil pump involving the 2021-2023MY K5 [dates of receipt 8/4/2021—7/22/22]. Kia NA Safety Office escalates issue to SEL.
Kia NA Safety Office works with Kia Georgia to confirm scope of potentially affected vehicles.
October 4, 2022
Kia NA decides to recall certain 2021-2022MY Sorento and certain 2021-2023MY K5 vehicles equipped with 2.5L turbocharged gasoline direct injection (T-GDI) engines and 8speed dual-clutch transmissions (DCT). No fatalities, fires, injuries or crashes.
5 Affected Products
Vehicles
13 Associated Documents
2021-2022MY Sorento and 2021-2023MY K5 8-Speed Dual Clutch Transmission Electric Oil Pump Chronology
RMISC-22V760-0130.pdf 77.062KB
Defect Notice 573 Report
RCLRPT-22V760-3227.PDF 215.489KB
Recall Acknowledgement
RCAK-22V760-2899.pdf 645.243KB
Remedy Instructions and TSB
RCRIT-22V760-7823.pdf 918.41KB
Manufacturer Notices(to Dealers,etc)
Remedy Instructions and TSB
RCRIT-22V760-0664.pdf 919.991KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V760-4340.pdf 106.663KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V760-0271.pdf 240.017KB
2021-2022 MY SORENTO & 2021-2023 MY K5 VEHICLES w. 2.5L T-GDI ENGINES 8-SPEED DUAL-CLUTCH TRANSMISSION (DCT) ELECTRIC OIL PUMP- SAFETY RECALL CAMPAIGN (SC250) Q & A December 6, 2022
RMISC-22V760-0851.pdf 112.228KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22V760-9086.PDF 211.131KB
Recall Quarterly Report #2, 2023-1
RCLQRT-22V760-1609.PDF 211.238KB
Remedy Instructions and TSB
RCRIT-22V760-9682.pdf 983.124KB
Recall Quarterly Report #3, 2023-2
RCLQRT-22V760-9058.PDF 211.328KB
Latest Recalls Documents
Kia Reprogramming
Kia J2534 Diagnostics & Reprogramming
https://kiatechinfo.snapon.com/J2534DiagnosticsAndProgramming.aspx
What is J2534?
A single set of programming hardware consists of personal computer(PC), standard interface to a device driver and an interface hardware that connects between PC and a programmable ECU of vehicle.
The main purpose of this regulation is to program ECUs for all vehicles using a single set in the field.
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|---|---|---|---|---|
| CarDAQ Plus | Drew Technologies Inc. | 4.04 | 1.9.28 | 1.9.28 |
| ES6510 | Vetronix Corporation | 4.04 | 12.00 | 12.00 |
| Sun PassThru Pro | Snap-on Diagnostics | 4.04 | 02.07u | 02.07u |
| PassThru+ XS | I+ME Actia GmbH | 4.04 | 02.07u | 02.07u |
| OTTOTEST-VCI | OTTO | 4.04 | 1.04 | 1.34 |
| iFlash | Blue Streak | 4.04 | 1.04 | 1.34 |
| PASS THRU PRO II | Snap-on Diagnostics | 4.04 | 1.9.24 | 1.9.24 |
| AEZ Flasher | AE Tools | 4.04 | 1.9.28 | 1.9.28 |
| VSI-2534 | Dearborn Tech | 4.04 | 2.05.26 | 2.05.26 |
| Flasher Pro | Bosch | 4.04 | 1.9.28 | 1.9.28 |
| Flash2 | Cardone | 4.04 | 2.06.28.2 | 2.06.28.2 |
| PX3 | Dearborn Tech | 4.04 | 1.00.09 | 1.00.09 |
| CARDAQ-M | Drew Technologies Inc. | 4.04 | 1.0.106 | 1.0.106 |
| Universal Reprogrammer II | EASE Diagnostics | 4.04 | 1.9.28 | 1.9.28 |
| G-Scan2 | GIT | 4.04 | 3.1 | 9.03 |
* API, DLL and Firmware version may be controlled by the device manufacturer. Contact the manufacturer if you are unable to find the version listed above All devices were tested/verified on all Hyundai engine management systems.
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A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2021-2022MY K5 (DL3a) and Sorento (MQ4a) NUMBER DATE SC250 (Rev 2, 06/28/2023) December 2022 SAFETY RECALL CAMPAIGN 8-SPEED DCT (DTC P1C2D03) INSPECTION / REPLACEMENT / LOGIC IMPROVEMENT (SC250) This bulletin provides the procedure to inspect and, if necessary, replace the transmission on certain 2021-2022 Sorento (MQ4a) vehicles produced from October 26, 2020 through August 25, 2022 and certain K5 (DL3a) vehicles produced from November 16, 2020 through August 12, 2022, equipped with a 2.5L T-GDI / 8-speed dual clutch transmission (DCT). Also, this bulletin provides the procedure to improve the transmission control unit (TCU) logic with updated software on the subject vehicles. The electric oil pump within the 8-speed dual-clutch transmission (DCT) may experience an internal fault due to a quality deviation issue at the supplier. As a result, the subject vehicle may set a diagnostic trouble code (DTC) P1C2D03. This condition will cause the malfunction indicator lamp (MIL) to illuminate and a “stop safely immediately” message on the instrument cluster as well as audible chimes. If this condition occurs, the vehicle can be driven normally for 20-30 seconds before complete loss of motive power due to disengagement of the transmission drive gears occurs. Loss of motive power increases the risk of a crash. Follow the procedure outlined in this publication to scan the TCU and confirm if DTC P1C2D03 is stored. If the DTC is not stored, apply the improved logic to the ‘TCU’ system using the KDS ECU Upgrade function as described in this bulletin. If DTC P1C2D03 is stored, then replace the transmission and apply the improved logic to the ‘TCU’ system using the KDS ECU Upgrade function as described in this bulletin. For confirmation that the latest reflash has been applied to a vehicle you are working on, verify the ROM ID using the table on pages 5-6 of this bulletin. DTC Description: P1C2D03: HP EOP Motor Position Sensor SUBJECT: There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin. To assure complete customer satisfaction, always remember to refer to KDealer+ Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be per formed on the vehicle before returning it to the customer. NOTICE This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. NOTICE 8-SPEED DCT (DTC P1C2D03) INSPECTION / REPLACEMENT / LOGIC IMPROVEMENT (SC250) Page 2 of 12 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC250 (Rev 2) K5 (DL3a), Sorento (MQ4a) December 2022 SUBJECT: Inspection Procedure: Using KDS, scan TCU for DTC P1C2D03: If DTC is stored, replace the DCT assembly and update A/T System software. If DTC is not stored, update A/T System software only. After A/T System S/W update is completed, perform the Air Bleeding and Transmission Learning procedure via KDS and confirm normal vehicle operation. Note: If the replacement transmission assembly PN ordered is on backorder, you may receive a replacement transmission from the second parts table which will require a different S/W upgrade to be installed in ‘Manual Mode’ only. Refer to the applicable parts and warranty tables. Vehicle In DTC P1C2D03 Stored? TCU S/W Update Refer to ROM ID Table Event #649 (MQ4a) or #650 (DL3a) Perform upgrade in Manual Mode ONLY. Transmission Replacement 43000 2N024QQK(R) 43000 2N026QQK(R) 43000 2N053QQK(R) Confirm Normal Vehicle Operation YES NO Perform Air Bleeding and Transmission Learning via KDS S/W Management Vehicle Out Transmission Replacement 43000 2N020QQK(R) 43000 2N022QQK(R) 43000 2N051QQK(R) TCU S/W Update Refer to ROM ID Table Event #640 (MQ4a) or #641 (DL3a) Perform upgrade in Auto-Mode If backorder and received. If the replacement Transmission Assy PN received is from this list, follow this path. Order the applicable Transmission Assy PN for the vehicle from this list. A Vehicle Diagnosis Number (VDN) must be created with DTC P1C2D03 listed above, prior to DCT assembly replacement. If a VDN is not created, Parts Ordering and Warranty claim submission issues WILL occur. Once the repair is performed, SC250 is complete. Any subsequent or followup concerns must be addressed according to normal Service/Warranty Guidelines. Any claims for replacement parts are subject to Warranty review and chargeback. IMPORTANT Page 3 of 12 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC250 (Rev 2) K5 (DL3a), Sorento (MQ4a) December 2022 8-SPEED DCT (DTC P1C2D03) INSPECTION / REPLACEMENT / LOGIC IMPROVEMENT (SC250) SUBJECT: Replacement Procedure: 1. Replace the Dual Clutch Transmission (DCT) Assembly by referring to “2.5 T-GDI Theta III → DCT (Dual Clutch Transmission) System → DCT (Dual Clutch Transmission) → Repair procedures” in the applicable Shop Manual on KGIS. 2. Proceed to update the applicable TCU software by referring to the ‘ECU Upgrade Procedure’ outlined on pages 4 through 10. 3. Perform ‘Air Bleeding and Transmission Learning’ procedure via KDS shown on page 10. 4. Confirm normal vehicle operation. Be sure to upgrade the TCU software Be sure to upgrade the TCU software that is applicable to thethat is applicable to the DCT assembly DCT assembly received/inreceived/insstalledtalled on the vehicleon the vehicle. . Refer to the flowchart on page 2 as a Refer to the flowchart on page 2 as a ddifferent part number DCT assembly ifferent part number DCT assembly may be sent instead of the part may be sent instead of the part number orderednumber ordered.. IMPORTANTIMPORTANT 8-SPEED DCT (DTC P1C2D03) INSPECTION / REPLACEMENT / LOGIC IMPROVEMENT (SC250) Page 4 of 12 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC250 (Rev 2) K5 (DL3a), Sorento (MQ4a) December 2022 SUBJECT: ECU Upgrade Procedure: To correct this condition, the ECU should be reprogrammed using the KDS download, as described in this bulletin. Note: Events #649 & #650 are applied after DCT Assy replacement. Upgrade Event Name 640. MQ4a 8DCT GEAR SHIFT & LEARNING LOGIC IMPROVEMENT 641. DL3a 8DCT GEAR SHIFT & LEARNING LOGIC IMPROVEMENT 649. MQ4a 8DCT TOUCH POINT LEARNING LOGIC IMPROVEMENT & UPGRADE 650. DL3a 8DCT TOUCH POINT LEARNING LOGIC IMPROVEMENT & UPGRADE •Confirm a Confirm a fully charged fully charged batterybattery (12.3 volts or higher is necessary) is used (12.3 volts or higher is necessary) is used oror utilize a fully utilize a fully charged jump starter box connected to the battery.charged jump starter box connected to the battery. •Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash. •All ECU upgrades must be performed with the All ECU upgrades must be performed with the ignition set to the ‘ON’ position unless otherwise ignition set to the ‘ON’ position unless otherwise stated.stated. •Damaged VCI II units should Damaged VCI II units should notnot be used and promptly replaced.be used and promptly replaced. •Be careful not to disconnect the VCIBe careful not to disconnect the VCI–II connected to the vehicle during the ECU upgrade II connected to the vehicle during the ECU upgrade procedure.procedure. •DO NOT start the engine during ECU DO NOT start the engine during ECU upgrade.upgrade. •DO NOT turn the ignition key ‘OFF’ DO NOT turn the ignition key ‘OFF’ oror interrupt the power supply during ECU upgrade.interrupt the power supply during ECU upgrade. •When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before starting the engine.starting the engine. •ONLY use approved ECU upgrade software designated for tONLY use approved ECU upgrade software designated for the correct application.he correct application. NOTICENOTICE It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to the ECU.the ECU. IMPORTANTIMPORTANT Page 5 of 12 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC250 (Rev 2) K5 (DL3a), Sorento (MQ4a) December 2022 8-SPEED DCT (DTC P1C2D03) INSPECTION / REPLACEMENT / LOGIC IMPROVEMENT (SC250) SUBJECT: ROM ID INFORMATION TABLE: Upgrade Event #649 (MQ4a), #650 (DL3a) Model Engine TM Type ECU P/N ROM ID Previous NEW MQ4a Theta 2.5TGDI 8DCT SBC 954A0 2N181 954A1 2N181 WMQ4T25XXX700NS0 WMQ4T25XXX700NS1 WMQ4T25XXX720NS2 WMQ4T25XXX720NS3 WMQ4T25XXX720NS4 WMQ4T25XXX730NS5 WMQ4T25XXX800NS6 WMQ4T25XXX800NS7 WMQ4T25XXX800NS8 WMQ4T25XXX832NS9 WMQ4T25XXX900NSB WMQ4T25XXX900NSD WMQ4T25XXX900NSC WMQ4T25XXW900NS0 WMQ4T25XXW900NS1 DL3a 954A0 2N301 954A1 2N301 954A2 2N000 WDL3T25XXX720NS0 WDL3T25XXX720NS1 WDL3T25XXX730NS2 WDL3T25XXX800NS3 WDL3T25XXX832NS4 WDL3T25XXX900NS6 WDL3T25XXX900NS8 WDL3T25XXX900NS7 WDL3T25XXW900NS0 WDL3T25XXW900NS1 To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle’s ECM ROM ID and reference the Information Table as necessary. Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the applicable model is equipped with an immobilizer security system. Failure to follow proper applicable model is equipped with an immobilizer security system. Failure to follow proper procedures may cause the PCM to become procedures may cause the PCM to become inoperative after the upgrade and any claims associated inoperative after the upgrade and any claims associated with this repair may be subject to chargeback.with this repair may be subject to chargeback. NOTICENOTICE 8-SPEED DCT (DTC P1C2D03) INSPECTION / REPLACEMENT / LOGIC IMPROVEMENT (SC250) Page 6 of 12 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC250 (Rev 2) K5 (DL3a), Sorento (MQ4a) December 2022 SUBJECT: ROM ID INFORMATION TABLE: Upgrade Event #640 (MQ4a), #641 (DL3a) Model Engine TM Type ECU P/N ROM ID Previous NEW MQ4a Theta 2.5TGDI 8DCT SBC 954A0 2N180 954A1 2N180 WMQ4T25XXX700NS0 WMQ4T25XXX700NS1 WMQ4T25XXX720NS2 WMQ4T25XXX720NS3 WMQ4T25XXX720NS4 WMQ4T25XXX730NS5 WMQ4T25XXX800NS6 WMQ4T25XXX800NS7 WMQ4T25XXX800NS8 WMQ4T25XXX832NS9 WMQ4T25XXX900NSB WMQ4T25XXX900NSD DL3a 954A0 2N300 954A1 2N300 954A2 2N000 WDL3T25XXX720NS0 WDL3T25XXX720NS1 WDL3T25XXX730NS2 WDL3T25XXX800NS3 WDL3T25XXX832NS4 WDL3T25XXX900NS6 WDL3T25XXX900NS8 To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle’s ECM ROM ID and reference the Information Table as necessary. Before attempting an ECU Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the upgrade on any Kia model, make sure to first determine whether the applicable model is equipped with an immobilizer security system. Failure to follow proper applicable model is equipped with an immobilizer security system. Failure to follow proper procedures may cause the PCM to become inoperative after the upgrade and any claims associateprocedures may cause the PCM to become inoperative after the upgrade and any claims associated d with this repair may be subject to chargeback.with this repair may be subject to chargeback. NOTICENOTICE Page 7 of 12 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC250 (Rev 2) K5 (DL3a), Sorento (MQ4a) December 2022 8-SPEED DCT (DTC P1C2D03) INSPECTION / REPLACEMENT / LOGIC IMPROVEMENT (SC250) SUBJECT: 1. Connect the VCI-II to the OBD-II connector, located under the driver’s side of the instrument panel. 2. With the ignition ON, turn ON the KDS tablet. Select ‘KDS’ from the home screen. 3. Confirm communication with VCI (A) and then configure the vehicle (B) using the ‘AUTO VIN’ (C) feature. 4. Select ‘ECU Upgrade’. Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged. Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged. NOTICENOTICE The ECU The ECU upgrade function on KDS upgrade function on KDS operates wirelessly. It is not necessary operates wirelessly. It is not necessary to perform the upgrade via USB cable.to perform the upgrade via USB cable. NOTICENOTICE A B C 8-SPEED DCT (DTC P1C2D03) INSPECTION / REPLACEMENT / LOGIC IMPROVEMENT (SC250) Page 8 of 12 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC250 (Rev 2) K5 (DL3a), Sorento (MQ4a) December 2022 SUBJECT: 5. The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event #640 or #649 (MQ4a) or #641 or #650 (DL3a). 6. Select Auto Mode. 7. Select ‘A/T’ and then select ‘Upgrade’. The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event #640. MQ4a or #641 DL3a 8DCT Gear Shift & Learning Logic Improvement or #649. MQ4a or #650 DL3a 8DCT TOUCH POINT LEARNING LOGIC IMPROVEMENT & UPGRADE (per the applicable model) 8. The ECU upgrade will begin and the progress of the upgrade will appear on the bar graph. Upgrade part (1/2) (E) will download the upgrade event to the VCI-II. Upgrade part (2/2) (F) will upgrade the ECU. KDS screenshot shown above is for demonstration purposes only. Events shown in screenshot are not applicable to this bulletin. The vehicle must be identified in The vehicle must be identified in Vehicle Selection to download an Vehicle Selection to download an Event for that vehicle.Event for that vehicle. NOTICENOTICE Do NOT attempt to perform a Manual Do NOT attempt to perform a Manual Mode upgrade UNLESS Auto Mode Mode upgrade UNLESS Auto Mode fails. Always fails. Always follow the instructions follow the instructions given on the KDS in either Auto or given on the KDS in either Auto or Manual mode.Manual mode. CAUTIONCAUTION Do not touch the system buttons (like Do not touch the system buttons (like ‘Back’, ‘Home’, ‘etc.’) while ‘Back’, ‘Home’, ‘etc.’) while performing ECU Upgrade.performing ECU Upgrade. CAUTIONCAUTION D D E F Page 9 of 12 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC250 (Rev 2) K5 (DL3a), Sorento (MQ4a) December 2022 8-SPEED DCT (DTC P1C2D03) INSPECTION / REPLACEMENT / LOGIC IMPROVEMENT (SC250) SUBJECT: 9. If a “Communication Fail” screen appears, verify that the VCI-II and KDS are communicating properly. Select ‘OK’ and restart the from step 4. 10. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select ‘OK’ to continue. 11. Once the upgrade is complete, select ‘OK’ to finalize the procedure. 12. When prompted, select ‘YES’ to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade. If an error notice continues to appear If an error notice continues to appear or if the upgrade cannot be or if the upgrade cannot be performed, DO NOT disconnect the performed, DO NOT disconnect the KDS/VCIKDS/VCI–II. Contact GIT America Help II. Contact GIT America Help Desk at (888) 542Desk at (888) 542–4371 or Techline.4371 or Techline. NOTICENOTICE 8-SPEED DCT (DTC P1C2D03) INSPECTION / REPLACEMENT / LOGIC IMPROVEMENT (SC250) Page 10 of 12 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC250 (Rev 2) K5 (DL3a), Sorento (MQ4a) December 2022 SUBJECT: 13. After TCU S/W update is completed, perform ‘Air Bleeding’ and ‘Transmission Learning’ procedure(s) via KDS. 14. Start the engine to confirm normal operation of the vehicle. Manual Upgrade Procedure: Manual Mode ECU Upgrade Passwords Event Menu Password #640 MQ4a Theta 2.5T 8DCT (SBC): 954A0/A1-2N180 2180 #641 DL3a Theta 2.5T 8DCT (SBC): 954A0/A1-2N300 2000 #649 MQ4a Theta 2.5T 8DCT (SBC): 954A0/A1-2N181 2181 #650 DL3a Theta 2.5T 8DCT (SBC): 954A0/A1-2N301 2001 1. Within the ECU Upgrade screen displayed, select Manual Mode. 2. Select the TCU system under the System selection menu. Select Upgrade Event #640 or #649 (MQ4a) or #641 or #650 (DL3a) and select Upgrade to continue. 3. Select the appropriate control unit part number with reference to the ROM ID Information Table on page 3, and select OK. 4. Enter the appropriate password from the Manual Mode password table above and select OK. 5. The upgrade will begin and the progress of the upgrade will appear on the bar graph. 6. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK. 7. Once the upgrade is complete, select OK to finalize the procedure. 8. When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade. 9. Start the engine to confirm proper operation of the vehicle. The manual upgrade should ONLY be performed if the automatic upgrade fails The manual upgrade should ONLY be performed if the automatic upgrade fails.. If the automatic If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in the ‘ON’ position to reset the control unit BEFORE performing manual upgrade.the ‘ON’ position to reset the control unit BEFORE performing manual upgrade. See table below for ‘Manual Mode’ passwords. See table below for ‘Manual Mode’ passwords. NOTICENOTICE Page 11 of 12 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC250 (Rev 2) K5 (DL3a), Sorento (MQ4a) December 2022 8-SPEED DCT (DTC P1C2D03) INSPECTION / REPLACEMENT / LOGIC IMPROVEMENT (SC250) SUBJECT: AFFECTED VEHICLE RANGE: Model Production Date Range Sorento (MQ4a) October 26, 2020 to August 25, 2022 K5 (DL3a) November 16, 2020 to August 12, 2022 REQUIRED TOOL: Tool Name Figure Comments KDS Kia Diagnostic System REQUIRED PART: Model Drive Type Part Name Part Number Figure Qty. Sorento (MQ4a) FWD 8-Speed DCT Assembly (Remanufactured) 43000 2N024QQKR* 1 AWD 43000 2N026QQKR* K5 (DL3a) FWD 43000 2N053QQKR* ALL ALL 75W Gear Oil UM020 CH264 3 Hyd. Control Oil UM020 CH266 4 *Note: Beginning June 28, 2023, dealers must order the applicable Part Number from the Parts table above. The above part numbers require ‘Auto-Mode’ S/W upgrade. **Note: Dealers may receive the Part Number shown in the Parts table below if the above ordered part is on backorder. DO NOT place orders using the part numbers listed in the table below. The below part numbers require ‘Manual-Mode’ S/W upgrade. Sorento (MQ4a) FWD 8-Speed DCT Assembly (Remanufactured) 43000 2N020QQKR** 1 AWD 43000 2N022QQKR** K5 (DL3a) FWD 43000 2N051QQKR** 8-SPEED DCT (DTC P1C2D03) INSPECTION / REPLACEMENT / LOGIC IMPROVEMENT (SC250) Page 12 of 12 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC250 (Rev 2) K5 (DL3a), Sorento (MQ4a) December 2022 SUBJECT: WARRANTY INFORMATION: N Code: N99 C Code: C99 Note: Refer to Warranty Bulletin 2022-44 for claim submission procedures. A Vehicle Diagnosis Number (VDN) must be created with DTC P1C2D03 listed above, prior to DCT assembly replacement. If a VDN is not created, Parts Ordering and Warranty claim submission issues WILL occur. Once the repair is performed, SC250 is complete. Any subsequent or follow-up concerns must be addressed according to normal Service/Warranty Guidelines. Any claims for replacement parts are subject to Warranty review and chargeback. Model Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. DL3a R 43000 2N051 0 (SC250) DTC Inspection + Logic Improvement (No DTC) 221A26R0 0.5 M/H N/A 0 MQ4a (FWD) 43000 2N020 MQ4a (AWD) 43000 2N022 DL3a (FWD) R 43000 2N051 0 (SC250) DTC Inspection + 8DCT Replacement + Logic Improvement (w/DTC Stored) Auto-Mode S/W for Event #640 & 641 or Manual-Mode S/W for Event #649 & 650 221A26R1 4.2 M/H 43000 2N051QQKR or 43000 2N053QQKR 1 UM020 CH264 3 UM020 CH266 4 MQ4a (FWD) R 43000 2N020 0 221A26R2 4.5 M/H 43000 2N020QQKR or 43000 2N024QQKR 1 UM020 CH264 3 UM020 CH266 4 MQ4 (AWD) R 43000 2N022 0 221A26R3 5.0 M/H 43000 2N022QQKR or 43000 2N026QQKR 1 UM020 CH264 3 UM020 CH266 4 VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SSC250C250 when accessing the when accessing the KDealer+KDealer+ system.system. NOTICENOTICE
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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 22V760) This notice applies to your vehicle: (Insert VIN) December 9, 2022 Dear Kia Sorento Vehicle Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 MY Sorento vehicles equipped with 2.5-liter turbocharged gasoline direct injection (T-GDI) engines. The defect can result in loss of motive power, thereby increasing the risk of a crash. Our records indicate that you own or lease one of the potentially affected vehicles. What Is The Problem? The electric oil pump within the transmission in your vehicle may experience an internal fault due to a supplier error. As a result, your vehicle may set a diagnostic trouble code which will cause the check engine light to come on as well as a “stop safely immediately” message and an audible chime sound. If this occurs, the vehicle can be driven normally for 20-30 seconds before complete loss of motive power due to disengagement of the transmission drive gears occurs. Loss of motive power increases the risk of a crash. Kia Will Inspect and, If Necessary, Replace The Transmission and Reprogram The Transmission Control Unit Free of Charge At No Cost To You. Your authorized Kia dealer will inspect and, if necessary, replace the transmission. Your dealer will also reprogram the transmission control unit with updated software. This recall will be performed free of charge at no cost to you. The estimated time required to perform the recall will be approximately one (1) to two (2) hours. However, your vehicle may be needed longer, depending on the result of inspection. If a transmission replacement is necessary, the estimated time required is 6 to 8 hours or more. We recommend scheduling a service appointment to minimize your inconvenience. Please contact your dealer for an estimate of how long they may need your vehicle for this repair. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be performed on your vehicle. • WARNING: If you experience audible “chimes”, the “stop safely immediately” message on the instrument cluster and/or illumination of the malfunction indicator light (MIL), stop your vehicle at a safe location immediately and turn off the engine. Contact Kia Roadside Assistance at 1-800-333-4542 or online at kia.rsahelp.com to request to have your vehicle towed to the nearest authorized Kia dealership as soon as possible. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC250 What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Kia Customer Care Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Kia Customer Care Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Customer Care Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM 2021-2022 MY SORENTO & 2021-2023 MY K5 VEHICLES w. 2.5L T-GDI ENGINES- 8-SPEED DCT ELECTRIC OIL PUMP SAFETY RECALL CAMPAIGN (SC250) If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Kia Customer Care Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $
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SC250 December 6, 2022 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2021-2022 MY Sorento vehicles manufactured from October 26, 2020 through August 25, 2022 and certain 2021-2023 MY K5 vehicles manufactured from November 16, 2020 through August 12, 2022 at Kia Georgia and equipped with 2.5L turbocharged gasoline direct injection (T-GDI) engines and 8-speed dual-clutch transmissions (DCT). The electric oil pump within the 8-speed dual-clutch transmission (DCT) may experience an internal fault due to a quality deviation issue at the supplier. As a result, the subject vehicles may set a diagnostic trouble code which will cause the check engine light to come on as well as a “stop safely immediately” message and an audible chime sound. If this occurs, the vehicle can be driven normally for 20-30 seconds before complete loss of motive power due to disengagement of the transmission drive gears occurs. Loss of motive power increases the risk of a crash. Dealers will be instructed to inspect and, if necessary, replace the transmission. Kia dealers will also reprogram the transmission control unit with updated software. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners beginning on December 9, 2022 What Should You Do? Please make personnel in your dealership familiar with the details of this Safety Recall Campaign so they may properly address recall related issues and promptly respond to customer inquiries and requests. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures
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SC250 December 6, 2022 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2021-2022 MY Sorento vehicles manufactured from October 26, 2020 through August 25, 2022 and certain 2021-2023 MY K5 vehicles manufactured from November 16, 2020 through August 12, 2022 at Kia Georgia and equipped with 2.5L turbocharged gasoline direct injection (T-GDI) engines and 8-speed dual-clutch transmissions (DCT). The electric oil pump within the 8-speed dual-clutch transmission (DCT) may experience an internal fault due to a quality deviation issue at the supplier. As a result, the subject vehicle may set a diagnostic trouble code which will cause the check engine light to come on as well as a “stop safely immediately” message and an audible chime sound. If this occurs, the vehicle can be driven normally for 20-30 seconds before complete loss of motive power due to disengagement of the transmission drive gears occurs. Loss of motive power increases the risk of a crash. Dealers will be instructed to inspect and, if necessary, replace the transmission. Kia dealers will also reprogram the transmission control unit with updated software. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail notices to the affected vehicle owners beginning on December 9, 2022. Please make personnel in your dealership familiar with the details of this Safety Recall Campaign so they may respond to customer inquiries and requests appropriately. This Safety Recall Campaign is an opportunity for your service department to deliver an exceptional service experience to customers who may not have otherwise scheduled service. Providing customers with easy scheduling and timely service increases the chance they will return to your service department for future service needs. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department Enclosures
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-760 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia America, Inc. Submission Date : OCT 11, 2022 NHTSA Recall No. : 22V-760 Manufacturer Recall No. : SC250 Manufacturer Information : Manufacturer Name : Kia America, Inc. Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 69,038 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Kia Sorento Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2021-2022 model year Sorento vehicles manufactured from October 26, 2020 through August 25, 2022 at Kia Georgia and equipped with 2.5L turbocharged gasoline direct injection (T-GDI) engines and 8-speed dual-clutch transmissions (DCT). (Sorento: 65,612 vehicles) The recall population was determined by a review of vehicle production and supplier records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : OCT 26, 2020 – AUG 25, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-760 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2023 Kia K5 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2021-2023 model year K5 vehicles manufactured from November 16, 2020 through August 12, 2022 at Kia Georgia and equipped with 2.5L turbocharged gasoline direct injection (T-GDI) engines and 8-speed dual-clutch transmissions (DCT). (K5: 3,426 vehicles) The recall population was determined by a review of vehicle production and supplier records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : NOV 16, 2020 – AUG 12, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The electric oil pump within the 8-speed dual-clutch transmission (DCT) may experience an internal fault due to a quality deviation issue at the supplier. As a result, the subject vehicles may set a diagnostic trouble code with warnings and allow the vehicle to be driven normally for 20-30 seconds, followed by complete loss of motive power due to disengagement of the transmission drive gears. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of motive power increases the risk of a crash. Description of the Cause : Detachment of a component of the electric oil pump circuit board due to insufficient soldering at the supplier. Identification of Any Warning that can Occur : Audible “chimes”, the message “stop safely immediately” on the instrument cluster and illumination of the malfunction indicator light (MIL) Involved Components : Part 573 Safety Recall Report 22V-760 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : PUMP ASSY-ELECTRIC OIL Component Description : Electric Oil Pump Assembly Component Part Number : 46220-2N510 Supplier Identification : Component Manufacturer Name : Myunghwa Ind. Co., Ltd. Address : 194, Saneop-ro 156beon-gil, Gwonseon-gu Suwon-si, Gyeonggi-do Foreign States 16648 Country : Korea, Republic of Chronology : See attached document titled “2021-2022MY Sorento and 2021-2023MY K5 8-Speed Dual Clutch Transmission Electric Oil Pump Chronology” Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Kia dealers will inspect and, if necessary, replace the transmission. Kia dealers will also reprogram the transmission control unit with updated software. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 10, 2022. How Remedy Component Differs from Recalled Component : The remedy transmission has no electric oil pump circuit board quality deviation. In addition, the transmission control unit contains updated software. Part 573 Safety Recall Report 22V-760 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : The transmission containing the electric oil pump circuit board with no quality deviation issue and the updated transmission control unit software logic were incorporated into production beginning on 8/26/2022 for the 2022 model year Sorento and on 8/13/2022 for the 2023 model year K5. Recall Schedule : Description of Recall Schedule : The dealer notification is scheduled to begin and end on December 6, 2022 and the owner notification is scheduled to begin and end on December 9, 2022. Planned Dealer Notification Date : DEC 06, 2022 – DEC 06, 2022 Planned Owner Notification Date : DEC 09, 2022 – DEC 09, 2022 * NR – Not Reported
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