SC232 – Windshield – 2014-2016 Kia Cadenza

“This site contains affiliate links for which OEMDTC may be compensated”

March 15, 2022 NHTSA CAMPAIGN NUMBER: 22V158000

Inadequate Windshield Bonding

A front windshield that detaches from a vehicle can increase the risk of a crash or injury.

 

NHTSA Campaign Number: 22V158

Manufacturer Kia Motors America

Components VISIBILITY

Potential Number of Units Affected 30,362

 

Summary

Kia Motors America (Kia) is recalling all 2014-2016 Cadenza vehicles. During manufacturing, the front windshield may not have been properly bonded to the vehicle, allowing it to detach.

 

Remedy

Dealers will inspect the front windshield glass. If necessary, the windshield will be removed and reinstalled. Repairs will be performed free of charge. Owner notification letters were mailed May 13, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC232.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Kia has a Recall

 


May 2022
SC232 (Rev 2, 11/10/2022)

This bulletin provides information to inspect and, if necessary, reattach the front windshield glass on 2014-2016MY Cadenza (VG) vehicles produced from February 1, 2013 through January 7, 2016. Certain sections of the front windshield glass may not have sufficient primer resulting in reduced adhesion of the windshield glass to the vehicle body. Although the exact cause of this condition is unknown, it is believed to be due to a deviation in the application of primer to the front windshield glass at the vehicle assembly plant. Insufficient adhesion can result in loosening of the front windshield glass, causing windshield separation. A separated windshield increases the risk of a crash and/or injury. Follow the procedure outlined in this publication to inspect the windshield for water leakage and, if necessary, remove and reattach the windshield. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.

NOTICE

There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.

 

Inspection Procedure:

BEFORE beginning, inspect the condition of the windshield glass when the vehicle arrives.

Take note of any damage observed, such as large rock chips, cracks, starburst cracks, etc. and document these on the R.O., and attach photos.
If windshield passes the leakage test (OK) but previous damage was noted upon arrival, then the customer is responsible for replacement.

1. Before inspecting for leakage, remove the front pillar trim (A) on both sides of the vehicle by referring to the “Body (Interior and Exterior) → Interior → Interior Trim → Repair procedures” chapter in the applicable Shop Manual on KGIS.

CAUTION

  • When removing the front pillar trim, be careful not to break the two (2) keys (B) at the bottom.
  • After removing the screw and detaching clip (C) and fastener (D) lift the front pillar trim in the direction of the headlining to remove it.

NOTICE

Use a non-marring trim removal tool (such as Snap-on® Part Number PBN5 or equivalent) to avoid damaging trim pieces.

2a. Mix a solution of soap and water into a clean spray bottle as follows:

  • 500ml water
  • 20ml soap

2b. Spray a moderate amount of soapy water along the upper outside seal area of the windshield.
Make sure the solution it is evenly spread across the entire surface and edges.

3. Inside the vehicle, inspect for water leakage along the top (E) and side pillar (F) areas of the windshield.

4. Using an air gun, blow air into these areas from inside the vehicle:
E: Between windshield glass and headliner.
F: Between windshield glass and front pillars.

CAUTION

When using the air gun, be careful NOT to lift or damage the inner tint lining on the windshield.

5. Immediately after blowing with the air gun, check for bubbles appearing on the outside of the windshield glass as shown.

  • If air bubbles are not present, no further action is required. Reinstall all removed parts in the reverse order of removal.
  • If air bubbles are present, proceed to the ‘Repair Procedure’ on page 4 to remove and reattach the front windshield glass.

Note: Be sure to clean off soap water residue from glass and paint surface.

 

Repair Procedure:

IMPORTANT

If the windshield glass is damaged before or after the leakage test, follow the guidelines below for replacement:

  1. Windshield is damaged upon arrival or before test, and passes leakage test (i.e., no water leaks), customer is responsible for the replacement. Inform customer.
  2. Windshield is damaged upon arrival or before test, and fails leakage test (i.e., water leaks are present), Kia will pay for the replacement glass.
  3. Windshield fails leakage test (i.e., water leaks present), and is damaged during removal/reattaching (by dealer or subcontractor), Kia will pay* for the replacement

Note: If windshield requires removal for reseal or replacement under reasons #2 or #3, open a Techline case online PRIOR to removal.

NOTICE

It is highly recommended to sublet the vehicle to an automotive glass company to perform the removal and reattachment of the windshield glass, if the technician is not equipped or trained to perform the repair.

1. Remove and reattach the windshield glass by referring to the “Body (Interior and Exterior) → Interior → Windshield Glass → Repair procedures” chapter in the applicable Shop Manual on KGIS.

CAUTION

  • Use a rotating wire removal tool during removal to reduce the possibility of damaging the glass.
  • Be careful NOT to damage the windshield glass during If the glass is damaged, it cannot be reused.

2. Perform LDWS calibration by referring to the “Body Electrical System → Lane Departure Warning System (LDWS) → Description and Operation” in the applicable Shop Manual on KGIS. Note: The LDWS/LKAS calibration must be performed by dealer only

 

AFFECTED VEHICLE RANGE:

Model Production Date Range
Cadenza (VG) February 1, 2013 to January 7, 2016

 

REQUIRED SUPPLIES:

Part Name Comments
Sika Mach 60 Glazing Adhesive* Locally Sourced

*To be used by dealer only if dealer staff is resealing windshield (reattachment/installation).

 

REQUIRED PART:

Part Name Part Number Qty.
Old New
Windshield Molding 86130 3R000 86130 3R000QQK 1
A-Pillar Trim Fastener** 85849 3B000 85849 3B000QQK 2

**If damaged during inspection/reattachment please replace both fasteners.

 

Part Name Part Number Qty. Comments
Old New
Windshield Glass*** 86111 3R800 86110 3R800QQK 1 Refer to Mobis Catalog for the applicable windshield glass part number.
86111 3R180 86110 3R820QQK  

1

86111 3R820
86111 3R860 86110 3R860QQK  

1

86111 3R230
86111 3R870 86110 3R870QQK  

1

86111 3R531

***Windshield Glass part numbers should only be ordered with Techline approval. A VIN control will be active on these part numbers.

CAUTION

If Kia is paying for the repair (refer to Important Note on page 4), use ONLY genuine Kia parts. Aftermarket parts should never be used for repairs covered under Warranty.

 


SC232 – 2014-2016 MY CADENZA VEHICLES
FRONT WINDSHIELD GLASS SAFETY RECALL CAMPAIGN
Q & A
May 10, 2022

Q1. What type of campaign is Kia conducting?

A1. Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to remedy a defect that can result in loosening of the front windshield glass and in the worst case, windshield separation.

 

Q2. What vehicles are affected by the recall?

A2. All 2014-2016 MY Cadenza vehicles manufactured from February 1, 2013 through January 7, 2016.

 

Q3. How many customer vehicles are affected by this recall?

A3. Approximately 30,362 vehicles

 

Q4. What is the concern with the windshield?

A4. Certain sections of the front windshield glass for the subject vehicles may not have sufficient primer resulting in reduced adhesion of the windshield glass to the vehicle body. Although the exact cause of this condition is unknown, it is believed to be due to a deviation in the application of primer to the front windshield glass at the vehicle assembly plant. Insufficient adhesion can result in loosening of the front windshield glass and in the worst case, windshield separation, increasing the risk of a crash and/or injury.

 

Q5. Are there any warnings associated with the recall condition?

A5. Yes, wind noise and/or water leaking from the front windshield.

 

Q6. Can you describe the recall campaign and fix?

A6. Dealers will be instructed to inspect the front windshield glass, and if necessary, the front windshield glass will be removed and reattached with sufficient primer.

 

Q7. How will owners of the affected vehicles be notified?

A7. Kia will send a letter notifying owners of the affected vehicles by first class mail on May 13, 2022.

 

Q8. What should vehicle owners do when they receive the notification?

A8. Upon receipt of the letter, owners are to contact their authorized Kia dealer to arrange to have the recall performed on their vehicle.

 

Q9. How was the issue discovered?

A9. Through the regular monitoring of field information.

 

Q10. Will this cost vehicle owners any money?

A10. No. Kia will perform the recall repair at no cost to the customer.

 

Q11. What about customers who may have already paid to have this situation corrected?

A11. If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia via the Owners section (Contact Kia) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to Kia for review and consideration at the following address:

Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542

 

Q12. Are there any restrictions on an owner’s eligibility?

A12. No.

 

Q13. If a customer has an immediate question, where can they get further information?

A13. The customer can contact their local authorized Kia dealership or call Kia’s Consumer Assistance Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).

 


2014-2016MY Cadenza
Windshield
Basis of Safety Defect Determination 573.6(c)(6)

 

September 2021

Through regular monitoring of field data, Kia North America (Kia NA) Safety Office identifies potential front windshield glass looseness complaint on a 2016MY Cadenza. Kia NA Safety Office conducts preliminary evaluation of warranty claims of windshield glass leaks, wind noise and flapping.

 

October-November 2021

Kia NA Safety Office continues to analyze field data to identify potential loose windshield glass incidents and locates potential vehicle for inspection. No customer complaints of complete windshield glass separation. No reports of injuries or crashes.

 

November 17, 2021

Kia NA inspects a 2016MY Cadenza vehicle and identifies windshield glass looseness on certain sections of glass. Following vehicle inspection, windshield glass is removed and shipped to Kia NA for further investigation.

 

December 20, 2021

Kia NA receives the shipped 2016MY Cadenza windshield glass. Kia NA Safety Office inspects windshield glass and identifies insufficient primer application on certain sections of glass.

 

January 25, 2022

Kia NA Safety Office locates a 2014MY Cadenza for inspection. Vehicle inspection reveals windshield glass looseness on certain sections of glass. Windshield glass was not removed in order to conduct further investigation. Kia NA begins vehicle repurchase process.

 

February 16, 2022

The windshield glass for the 2016MY Cadenza previously inspected is sent to Kia Corporation (Kia HQ) for its further investigation.

 

February 26, 2022

Kia HQ receives the shipped windshield glass from subject 2016MY Cadenza.

 

March 3-4, 2022

Kia NA receives repurchased 2014MY Cadenza vehicle. Kia NA Safety Office removes windshield glass from the vehicle and confirms insufficient adhesion along certain sections of windshield.

 

March 7-8, 2022

Kia HQ informs Kia NA Safety Office of its 2016MY Cadenza windshield glass investigation results. Kia HQ confirms windshield glass had lower primer thickness along certain sections of the windshield.

Kia HQ advises Kia NA Safety Office that while exact cause of condition is not known, it is believed to be due to a deviation in the application of primer to the front windshield glass at the vehicle assembly plant.

 

March 8, 2022

Kia NA decides to conduct a safety recall of the 2014-2016MY Cadenza vehicles. 256 warranty claims [dates of receipt 8/31/16—10/25/21], 25 techline cases [dates of receipt 4/11/17—1/4/21] and 24 customer complaints [10/26/16—10/6/21] of windshield glass looseness. No complaints of complete windshield glass separation. No fatalities, injuries, crashes or fires.

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
KIA CADENZA 2014-2016

 


13 Associated Documents

Recall Acknowledgement

RCAK-22V158-2529.pdf 780.914KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [762.61 KB]

 


2014-2016MY Cadenza Windshield Chronology

RMISC-22V158-3906.pdf 83.05KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [81.10 KB]

 


Defect Notice 573 Report

RCLRPT-22V158-7744.PDF 213.693KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [208.68 KB]

 


SC232 – 2014-2016 MY CADENZA VEHICLES FRONT WINDSHIELD GLASS SAFETY RECALL CAMPAIGN Q & A: May 10, 2022

RMISC-22V158-8022.pdf 115.16KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [112.46 KB]

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V158-1933.pdf 86.133KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [84.11 KB]

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V158-0266.pdf 110.149KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [107.57 KB]

 


Remedy Instructions and TSB

RCRIT-22V158-0894.pdf 356.536KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [348.18 KB]

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V158-6378.pdf 242.252KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [236.57 KB]

 


Remedy Instructions and TSB

RCRIT-22V158-9271.pdf 429.09KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [419.03 KB]

 


Recall Quarterly Report #1, 2022-2

RCLQRT-22V158-5254.PDF 211.14KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.19 KB]

 


Recall Quarterly Report #2, 2022-3

RCLQRT-22V158-4779.PDF 211.242KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.29 KB]

 


Remedy Instructions and TSB

RCRIT-22V158-4565.pdf 393.19KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [383.97 KB]

 


Recall Quarterly Report #3, 2022-4

RCLQRT-22V158-9138.PDF 211.336KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.38 KB]

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V158&docType=RCL

 


 

SaleBestseller No. 1
Polyurethane Windshield Adhesive with Fast Curing Formula - High Bond Strength Window Sealant Compound - Easy to Apply Automotive Glass Glue - Windshield Sealant Black - Vehicle & RV Polyurethane Glue
  • Ultimate Bonding Strength –– A secure, permanent hold is one application away. This single-component glass repair glue sets the standard for optimal sealing and safety. This glass sealant meets the strength requirements set out by manufacturers for windshield replacement
  • Effortless Application –– Get the job done right the first time with this medium viscosity auto glass adhesive that can be loaded into any standard caulking gun. The non-sag properties ensure that the compound doesn't bleed for enhanced control
  • Rapid Results –– Add weather-resistant protection that lasts. Tackle your auto glass project today with this quick cure urethane adhesive compound. Use this windshield glue that delivers a secure hold that you can count on
  • For Every Auto Glass Project –– From convertibles to RVs, windshields to sidelights, this car window sealant has you covered. Suitable for interior or exterior use, apply this urethane window adhesive for any windshield or stationary glass attachment, including side and backlights
  • Complete Convenient Kit –– For professional mechanics to DIY enthusiasts, this set includes what you need to get the job done. This automotive glass adhesive kit comes with nitrile gloves for added personal protection and an application tip to make the process even easier
SaleBestseller No. 2
3M Auto Glass Urethane Windshield Adhesive, 08693, Medium Viscosity, High-Strength, Fast-Curing, 310 mL/10.5 fl oz Cartridge , Black
  • CURES RAPIDLY: Fast-curing adhesive produces rapid results
  • EASY AND CLEAN APPLICATION: Formulated as a medium viscosity and non-sag adhesive for easy and clean application
  • RAPIDLY PRODUCES HIGH BOND STRENGTH: High bond strength designed for windshield bonding and stationary glass attachment
  • MEET REQUIREMENTS: Adhesive properties meet many application demands and strength requirements
Bestseller No. 3
[2 Pack] Polyurethane Windshield Adhesive with Fast Curing Formula - High Bond Strength Window Sealant Compound - Easy Automotive Glass Glue - Windshield Sealant Black - Vehicle & RV Polyurethane Glue
  • 2 Pack | Ultimate Bonding Strength –– A secure, permanent hold is one application away. This single-component glass repair glue sets the standard for optimal sealing and safety. This glass sealant meets the strength requirements set out by manufacturers for windshield replacement
  • Effortless Application –– Get the job done right the first time with this medium viscosity auto glass adhesive that can be loaded into any standard caulking gun. The non-sag properties ensure that the compound doesn't bleed for enhanced control
  • Rapid Results –– Add weather-resistant protection that lasts. Tackle your auto glass project today with this quick cure urethane adhesive compound. Use this windshield glue that delivers a secure hold that you can count on
  • For Every Auto Glass Project –– From convertibles to RVs, windshields to sidelights, this car window sealant has you covered. Suitable for interior or exterior use, apply this urethane window adhesive for any windshield or stationary glass attachment, including side and backlights
  • 2 Pack Complete Convenient Kit –– For professional mechanics to DIY enthusiasts, this set includes what you need to get the job done. This automotive glass adhesive kit comes with nitrile gloves for added personal protection and an application tip to make the process even easier
SaleBestseller No. 4
Auto Glass Sealant Windshield Urethane Glue Sikaflex P2G Primerless Adhesive x 2
  • 6 Hour SDAT
  • One Component
  • Short Cut-Off String
  • High Viscosity
  • This listing include 2 tube of Sikaflex P2g
SaleBestseller No. 5
Dow Auto Glass Urethane Sealant Adhesive - Primerless (10 Tubes) U-418 Case
  • Black Auto Glaass Sealant
  • Adhesive Urethane
  • -black, smooth paste
Bestseller No. 6
Dow U-428 Plus Auto Glass Windshield Urethane Primer Less Adhesive Glue Sealant, 10 Tube
  • Primer less to glass
  • Fast curing
  • One-component and conventional-cure adhesives
Bestseller No. 7
Betaseal U-428 Dow Auto Glass Primerless Urethane/Sealant/Adhesive with Single Application Primer (2)
  • (2) Tube of Dow / Dupont U428HV (10.5oz 310ml) + (1) 5504GSA Single Use Application Primer Stick 10ml
  • Requires 26:1 thrust ratio caulk gun or better to properly dispense - use with wide nozzles - does not fit standard silicone caulk guns.
  • Primerless to Glass Urethane - Primer to cover any scratches or for application on bare metal or freshly painted surfaces.
  • OEM Quality - BETASEAL U-428HV is crash tested to a minimum drive away time of 4 hours down to 40°F/4.4°C (FMVSS 212). Please consult fixed glass installation guide for more details.
  • Professional Use Product* prior use of this product is required - failure to adhere to guidelines may result in improper installation which may include: leaks, air noises, or even serious injury. Seller highly recommends using a certified automotive glass technician.
SaleBestseller No. 8
2 Tube of DOW U-428 Plus Auto Glass Windshield Urethane Primerless Adhesive Glue Sealant
  • Primerless to glass
  • One-component, conventional-cure adhesives
  • Automotive Urethane, Adhesive
  • A Dow /Dupont Chemical OEM product For use on all auto glass installations
SaleBestseller No. 9
(2) Tubes U-418 Dow Auto Glass Sealant/Adhesive/Urethane-Primerless 10.5oz 310ml
  • (2) Tube of Dow / Dupont U418 (10.5oz 310ml)
  • Requires 16:1 thrust ratio caulk gun or better to properly dispense - use with wide nozzles - does not fit standard silicone caulk guns.
  • Primerless to Glass Urethane - Primer to cover any scratches or for application on bare metal or freshly painted surfaces.
  • BETASEAL U-418 is crash tested to a minimum drive away time see chart in photos (FMVSS 212). Please consult fixed glass installation guide for more details.
  • Professional Use Product* prior use of this product is required - failure to adhere to guidelines may result in improper installation which may include: leaks, air noises, or even serious injury. Seller highly recommends using a certified automotive glass technician.
Bestseller No. 10
One Step Primer - Ideal for Windshield Replacement - Promotes Adhesion of Urethan Adhesive/Sealants - UV Resistant - Fast Drying, No Activator - Incl. 2 Daubers and Gloves - Black - 30 mL / 1 fl oz
  • Ideal for Windshield Replacement - Our one step primer is perfect for anyone looking to replace a windshield. This single step product is specifically designed to promote adhesion of urethane sealants and adhesives to all automotive glass applications, including windshields. Comes with 2 daubers and a pair of gloves for installation
  • Highly UV Resistant - Highly UV resistant, this one step primer helps preserve and protect urethanes, increasing the lifespan of windshield installations. It can also be utilized as a blackout primer to protect against the damage and weakening that UV rays can cause
  • Quick Dry, No Activator Needed - This product is a one-part, single step primer that dries quickly and needs no activator. Best applied with included urethane primer daubers. Cures and dries in 10 minutes
  • Inhibits Corrosion on Pinchwelds and More - In addition to its applications for auto glass, our one-part primer is perfect for touching up minor scratches on pinchwelds to prevent corrosion and can also be used when priming encapsulated glass and other PVC/encapsulated parts. Also works with PAAS windshield systems
  • Brand Name Quality at a Great Value - Our Berkland One Step Primer offers the same quality as the major brand names (based on in-house testing) at a much more affordable price. Compare to PN 08681 and 08682

Last update on 2024-04-14 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 


Leave a Comment

Share to...