2022 Kia Carnival Recall SC221 Passenger Side Power Sliding Door

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A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2022MY Carnival (KA4) NUMBER DATE SC221 December 2021 SAFETY RECALL CAMPAIGN RELEASE ACTUATOR REPAIR FOR PASSENGER-SIDE POWER SLIDING DOOR (SC221) This bulletin provides information to repair the passenger-side (RH) power sliding door on certain 2022MY Carnival (KA4) vehicles produced from July 28, 2021 through October 14, 2021. Certain plastic holders inside the release actuator within the passenger-side power sliding door remote controller assembly may have been manufactured out of specification. As a result, binding between the drum and holder can cause the latch to intermittently stick in the open position. If the latch becomes stuck in the open position, the passenger side power sliding door will not latch and the door can open while driving, increasing the risk of injury. Follow the procedure outlined in this publication to replace the passenger-side power sliding door release actuator’s drum and holder with new ones as a pair in the remote controller assembly. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. SUBJECT: To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.  NOTICE There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulle tin.  NOTICE RH Power Sliding Door RELEASE ACTUATOR REPAIR FOR PASSENGER-SIDE POWER SLIDING DOOR (SC221) Page 2 of 5 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC221 Carnival (KA4) December 2021 SUBJECT: Release Actuator Repair Procedure: 1. Remove the rear door remote controller assembly (A) by referring to the “Body Electrical System → Power Sliding Door System → Rear Door Remote Controller → Repair procedures” chapter in the applicable Shop Manual on KGIS. 2. Remove the five (5) screws (B) to detach the rear door remote controller cover and cable. 3. Remove the connector (C) and detaching hooks (D) from the cover, then turn the cover counterclockwise. A B Be careful Be careful notnot to damage the cover.to damage the cover. CAUTIONCAUTION D D C Page 3 of 5 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC221 Carnival (KA4) December 2021 RELEASE ACTUATOR REPAIR FOR PASSENGER-SIDE POWER SLIDING DOOR (SC221) SUBJECT: 4. Remove the seven (7) actuator screws to remove the cover. • E: Three (3) 20mm screws (painted yellow for illustration purpose only). • F: Four (4) 14mm screws. 5. Remove the middle gear (G) and replace it with the new drum and holder gear (H). E F G H RELEASE ACTUATOR REPAIR FOR PASSENGER-SIDE POWER SLIDING DOOR (SC221) Page 4 of 5 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC221 Carnival (KA4) December 2021 SUBJECT: 6. Securely reinstall the release actuator (I) in place. 7. Reassemble all removed parts in the reverse order of removal. Note: Replace the 13 door trim fasteners (J) with the new parts from the kit when reattaching the door trim. • Fastener (white): Qty 10 • Fastener (green): Qty 3 I J Page 5 of 5 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC221 Carnival (KA4) December 2021 RELEASE ACTUATOR REPAIR FOR PASSENGER-SIDE POWER SLIDING DOOR (SC221) SUBJECT: AFFECTED VEHICLE RANGE: Model Production Date Range Carnival (KA4) July 28, 2021 to October 14, 2021 REQUIRED PART: Part Name Kit Part Number Figure Qty. Kit Contents Drum and Holder Fastener Kit 81452 R0100QQK 1 Kit • Drum & Holder: Qty 1 (note identification marks on new part) • Fastener (white): Qty 10 • Fastener (green): Qty 3 WARRANTY INFORMATION: N Code: N99 C Code: C99 When necessary, manually enter sublet code ‘X2’ for reimbursement of one roundtrip rideshare expense or up to three (3) days of rental for drum and holder replacement. Attach supporting documentation. Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. R 814B2 R0100 0 (SC221) Drum & Holder Replacement for Power Sliding Door 211164R0 0.8 M/H 81452 R0100QQK 1 VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SC221 when accessing the WebDCS system.  NOTICE

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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 21V908) This notice applies to your vehicle: (Insert VIN) December 16, 2021 Dear Kia Carnival Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2022 MY Carnival vehicles. The defect can result in the passenger-side power sliding door intermittently sticking in the open position and may cause the door to open while driving, thereby increasing the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles. What Is the Problem? Certain plastic holders inside the release actuator within the passenger-side power sliding door remote controller assembly may have been manufactured out of specification by the supplier. As a result, binding between the drum and holder can cause the latch to intermittently stick in the open position. If the latch becomes stuck in the open position, the passenger-side power sliding door will not latch and the door can open while driving, increasing the risk of injury. Kia Will Replace the Passenger-Side Power Sliding Door Release Actuator’s Drum And Holder At No Cost To You. Kia will replace the passenger-side power sliding door release actuator’s drum and holder as a pair in the remote controller assembly with new ones so that the power sliding door will latch properly. The estimated time required to perform the repair will be approximately two (2) to three (3) hours. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your Kia dealer to arrange for the recall repair to be conducted. • WARNING: If the power sliding door does not latch properly, four (4) audible alert chimes and illumination of the door-ajar warning on the instrument cluster will occur even when the vehicle is stationary. If the warnings are ignored and you drive the vehicle in this condition at speeds higher than approximately 6 mph, an additional continuous audible door-ajar ringing sound will occur, and the door-ajar warning will remain illuminated with an additional flashing red graphic. • If you encounter this condition, please stop your vehicle immediately and press the POWER DOOR OFF button so it is illuminated (see Page 4-40 of your Owner’s Manual). Once POWER DOOR OFF button is illuminated, close the passenger-side sliding door manually. You may need to try to close the door multiple times until it is properly closed and the door-ajar warning is no longer displayed in the instrument cluster. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC221 What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Consumer Assistance Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM SC221 – 2022 MY CARNIVAL PASSENGER-SIDE POWER SLIDING DOOR SAFETY RECALL CAMPAIGN If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired  Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $

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SC221 December 9, 2021 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2022 MY Kia Carnival vehicles manufactured from July 28, 2021 through October 14, 2021. Certain plastic holders inside the release actuator within the passenger-side power sliding door remote controller assembly may have been manufactured out of specification by the supplier. As a result, binding between the drum and holder can cause the latch to intermittently stick in the open position. If the latch becomes stuck in the open position, the passenger-side power sliding door will not latch and the door can open while driving, increasing the risk of injury. Kia dealers will replace the passenger-side power sliding door release actuator’s drum and holder with new ones as a pair in the remote controller assembly. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start notifying the vehicle owners on December 16, 2021. What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures

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SC221 December 9, 2021 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2022 MY Kia Carnival vehicles manufactured from July 28, 2021 through October 14, 2021. Certain plastic holders inside the release actuator within the passenger-side power sliding door remote controller assembly may have been manufactured out of specification by the supplier. As a result, binding between the drum and holder can cause the latch to intermittently stick in the open position. If the latch becomes stuck in the open position, the passenger-side power sliding door will not latch and the door can open while driving, increasing the risk of injury. Kia dealers will replace the passenger-side power sliding door release actuator’s drum and holder with new ones as a pair in the remote controller assembly. PARTS INFORMATION: Due to limited supply, we’ll be auto shipping parts Kits for 100% of dealer stock on 12/9. Dealers may order additional part Kits with VIN requirement. Please schedule/plan ahead to ensure parts arrive before customer. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com in the week of December 9, 2021. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. A list of vehicles affected by this recall can be accessed on WEBDCS. Log onto the site, select the Campaigns Tab, click on Open Campaign Report in the left side menu, and select SC221 to generate the list. Kia will start notifying vehicle owners on December 16, 2021. Please start performing the repairs immediately on any affected vehicles currently in your inventory. Note that any vehicle owners who have already paid for Remote Controller Assembly repairs related to passenger-side power sliding door concerns can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-908 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kia Motors America Submission Date : NOV 19, 2021 NHTSA Recall No. : 21V-908 Manufacturer Recall No. : SC221 Manufacturer Information : Manufacturer Name : Kia Motors America Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 2,956 Estimated percentage with defect : 12 % Vehicle Information : Vehicle 1 : 2022-2022 Kia Carnival Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2022 model year Carnival vehicles manufactured from 7/28/2021 through 10/14/2021. The recall population was determined by a review of vehicle production and supplier records. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kia’s Consumer Assistance Center or their Kia dealer. Production Dates : JUL 28, 2021 – OCT 14, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Certain plastic holders inside the release actuator within the passenger side power sliding door remote controller assembly may have been manufactured out of specification by the supplier. As a result, binding between the drum and holder can cause the latch to intermittently stick in the open position. If the latch becomes stuck in the open position, the passenger side power sliding door will not latch, and the door can open while driving, increasing the risk of injury. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An unlatched passenger side power sliding door can open while driving, Part 573 Safety Recall Report 21V-908 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : increasing the risk of injury. Description of the Cause : Out of specification plastic holder inside the release actuator. Identification of Any Warning that can Occur : Four (4) audible alert chimes and illumination of the door-ajar warning on the instrument cluster when the power sliding door does not close properly even when the vehicle is stationary. If the driver ignores the warnings and drives the vehicle in this condition at speeds higher than approximately 6 mph, an additional continuous audible door-ajar ringing sound will occur, and the doorajar warning remains illuminated with an additional flashing red graphic. Involved Components : Component Name 1 : Remote Controller Assy Component Description : Remote Controller Assy, RR Door, RH Component Part Number : 814C2-R0100 Supplier Identification : Component Manufacturer Name : Daedong Door Co. (Songdo Plant) Address : 64, Cheomdan-daero 124 beon-gil, Yeonsu-gu Incheon Foreign States 21991 Country : Korea, Republic of Chronology : See attached document titled “2022MY Carnival Passenger Side Power Sliding Door Chronology” Part 573 Safety Recall Report 21V-908 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will replace the passenger side power sliding door release actuator’s drum and holder as a pair in the remote controller assembly with new ones. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 11, 2020. How Remedy Component Differs from Recalled Component : The remedy component has a plastic holder that is manufactured according to specification. Identify How/When Recall Condition was Corrected in Production : The injection mold for the plastic holder was corrected in production at the supplier on 9/2/21. Vehicles produced beginning on 10/27/21 were equipped with a remote controller assembly containing a corrected plastic holder. The remote controller assemblies potentially containing the out of specification plastic holders were installed in the subject vehicles produced from 7/28/21 through 10/26/21. All affected vehicles produced from 10/15/21 through 10/26/21 were held at the port and will be remedied before wholesale to dealer. This recall thus excludes vehicles produced from 10/15/21 through 10/26/21. Recall Schedule : Description of Recall Schedule : The Dealer Notification is scheduled to begin and end on December 9, 2021; and the Owner Notification will begin and end on December 16, 2021. Planned Dealer Notification Date : DEC 09, 2021 – DEC 09, 2021 Planned Owner Notification Date : DEC 16, 2021 – DEC 16, 2021 * NR – Not Reported

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