November 5, 2021 NHTSA CAMPAIGN NUMBER: 21V862000
An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
NHTSA Campaign Number: 21V862
Manufacturer Kia
Motors America
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 53
Summary
Kia
Motors America (Kia
) is recalling certain 2020-2021 Stinger vehicles. A software error in the instrument cluster may cause an inaccurate fuel gauge reading.
Remedy
Dealers will update the software, free of charge. Owner notification letters were mailed December 10, 2021. Owners may contact Kia
customer service at 1-800-333-4542. Kia
’s number for this recall is SC219.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Kia has a Recall
CLUSTER LOGIC IMPROVEMENT FOR ACCURATE FUEL GAUGE DISPLAY (SC219)
This bulletin provides the procedure to update the instrument cluster (CLU) system software on certain 2020-2021MY Stinger (CK) vehicles produced from March 20, 2020 through December 28, 2020. The fuel gauge reading may not accurately display the amount of fuel remaining in the fuel tank due to a software logic/calibration error. If the fuel gauge wrongly displays more fuel than is present in the fuel tank, the vehicle can unexpectedly run out of fuel. If this occurs, the vehicle may stall, increasing the risk of a crash.
Follow the procedure outlined in this publication to apply the improved logic to the โCLUโ system using the KDS ECU Upgrade function as described in this bulletin. For confirmation that the latest reflash has been applied to a vehicle you are working on, verify the ROM ID using the table on page 3 of this bulletin. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
ECU Upgrade Procedure:
To correct this condition, the ECU should be reprogrammed using the KDS download, as described in this bulletin.
SC219 โ 2020-2021 MY STINGER INACCURATE FUEL GAUGE INSTRUMENT CLUSTER DISPLAY
SAFETY RECALL CAMPAIGN
Q & A
December 7, 2021
Q1. What type of campaign is Kia
conducting?
Kia
America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to update the instrument cluster software to ensure the fuel gauge accurately reflects to amount of fuel remaining in the vehicle.
Q2. What vehicles are affected by the recall?
Certain 2020-2021 MY Kia
Stinger vehicles manufactured from March 20, 2020 through December 28, 2020.
Q3. How many vehicles are affected by this recall?
Approximately 53 vehicles are affected by this recall.
Q4. What is the concern with the instrument cluster software?
The fuel gauge will not accurately reflect the amount of fuel consumed due to a software logic/calibration error caused by the instrument cluster supplier. If the fuel gauge wrongly indicates more fuel than is actually present, the vehicle can unexpectedly run out of fuel. If this occurs, the vehicle may stall, increasing the risk of a crash.
Q5. Can you describe the recall campaign and fix?
Kia
dealers will update the instrument cluster software to the correct version that will ensure the fuel gauge accurately reflects the amount of fuel remaining in the vehicle.
Q6. How will owners of the affected vehicles be notified?
Kia
will notify owners of the affected vehicles by first class mail beginning on December 10, 2021.
Q7. What should vehicle owners do when they receive the notification?
Upon receipt of the notification letter, owners are to contact their authorized Kia
dealer to arrange to have the instrument cluster software updated on their vehicle. Until customers get the software updated in their vehicle under this recall, they should pay close attention to the fuel gauge reading, the amount of fuel added to their vehicle, and the number of miles driven since refueling. This will enable them to estimate the amount of fuel remaining.
Customers should also refuel more frequently to avoid running out of fuel.
Q8. How was the issue discovered?
Through the regular monitoring of field information.
Q9. Will this cost vehicle owners any money?
No. Kia
will perform the recall inspection and repair at no cost to the customer.
Q10. What about customers who may have already paid to have this situation corrected?
If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia
via the Owners section (Contact Kia
) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to Kia
for review and consideration at the following address:
Consumer Assistance Center
Kia
America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Q11. How long will the inspection and repair take?
The actual time required to perform the software update will be approximately one (1) hour. However, the vehicle may be needed longer. It is recommended that owners schedule a service appointment to minimize inconvenience.
Owners can also contact their authorized Kia
dealer for an exact estimate of how long they may need the vehicle.
(Most Kia
dealers have online appointment scheduling via their dealership websites to maximize convenience.)
Q12. Are there any restrictions on an ownerโs eligibility?
No.
Q13. If a customer has an immediate question, where can they get further information? A13.
The customer can contact their local authorized Kia
dealership or call Kia
โs Consumer Assistance Center at 1-800333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Ownerโs Section).
2020-2021MY Stinger
Inaccurate Fuel Gauge Instrument Cluster Display
Basis of Safety Recall Determination 573.6(c)(6)
June 23, 2021
Kia
North America (Kia
NA) issues a Quality Information Report identifying replacement of multiple components in attempt to resolve customer complaint of inaccurate fuel amount displayed on instrument cluster and requests Kia
Corporation (Kia
HQ) to investigate.
June 24, 2021
Kia
HQ requests Kia
NA to collect parts for further evaluation.
June 25โSeptember 16, 2021
Kia
NA works to identify and collect potential related components at issue and ships six (6) instrument clusters and one (1) fuel sending unit to Kia
HQ for further evaluation on September 16, 2021.
September 24โOctober 14, 2021
Kia
HQ receives parts from Kia
NA and works with supplier to evaluate issue.
October 14-15, 2021
Kia
NA Safety Office conducts field data review analysis and identifies 16 warranty claims potentially related to inaccurate fuel gauge concern from 1/25/2021 to 9/13/2021. Kia
HQ advises Kia
NA of potential fuel gauge software logic error by instrument cluster supplier may result in inaccurate fuel gauge display.
October 21-29, 2021
Kia
NA Safety Office checks additional data sources and identifies ten (10) techline cases and three (3) customer complaints initiated from 12/11/2020 to 8/17/2021 potentially related to inaccurate fuel gauge concern. Kia
HQ continues to work with supplier to identify cause of potential fuel gauge software logic error and identifies issue occurred in a certain lot during production of instrument cluster assemblies at the supplier.
October 29, 2021
Kia
NA decides to conduct safety recall. No fatalities, injuries, crashes or fires. Sixteen (16) warranty claims, ten (10) techline cases and three (3) customer complaints.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| KIA | STINGER | 2020-2021 |
12 Associated Documents
Miscellaneous Document – SC219 2020-2021 MY STINGER INACCURATE FUEL GAUGE INSTRUMENT CLUSTER DISPLAY SAFETY RECALL CAMPAIGN Q & A December 7, 2021
RMISC-21V862-1313.pdf 116.134KB
Manufacturer Notices(to Dealers,etc) – MY Kia
Stinger Campaign Notice: December 7, 2021
RCMN-21V862-7172.pdf 111.226KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V862-7438.pdf 240.07KB
Remedy Instructions and TSB
RCRIT-21V862-6022.pdf 617.12KB
Manufacturer Notices(to Dealers,etc) 21V862: December 7, 2021
Recall Quarterly Report #1, 2021-4
RCLQRT-21V862-2269.PDF 211.128KB
Defect Notice 573 Report
RCLRPT-21V862-4387.PDF 214.647KB
Recall Acknowledgement
RCAK-21V862-3262.pdf 645.752KB
Chronology
RMISC-21V862-5984.pdf 84.494KB
Recall Quarterly Report #2, 2022-1
RCLQRT-21V862-3636.PDF 211.222KB
Recall Quarterly Report #3, 2022-2
RCLQRT-21V862-3747.PDF 211.312KB
Recall Quarterly Report #4, 2022-3
RCLQRT-21V862-3607.PDF 211.413KB
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Kia Reprogramming
Kia J2534 Diagnostics & Reprogramming
https://kiatechinfo.snapon.com/J2534DiagnosticsAndProgramming.aspx
What is J2534?
A single set of programming hardware consists of personal computer(PC), standard interface to a device driver and an interface hardware that connects between PC and a programmable ECU of vehicle.
The main purpose of this regulation is to program ECUs for all vehicles using a single set in the field.
| Device | Manufacturers | API | DLL | Firmware |
|---|---|---|---|---|
| CarDAQ Plus | Drew Technologies Inc. | 4.04 | 1.9.28 | 1.9.28 |
| ES6510 | Vetronix Corporation | 4.04 | 12.00 | 12.00 |
| Sun PassThru Pro | Snap-on Diagnostics | 4.04 | 02.07u | 02.07u |
| PassThru+ XS | I+ME Actia GmbH | 4.04 | 02.07u | 02.07u |
| OTTOTEST-VCI | OTTO | 4.04 | 1.04 | 1.34 |
| iFlash | Blue Streak | 4.04 | 1.04 | 1.34 |
| PASS THRU PRO II | Snap-on Diagnostics | 4.04 | 1.9.24 | 1.9.24 |
| AEZ Flasher | AE Tools | 4.04 | 1.9.28 | 1.9.28 |
| VSI-2534 | Dearborn Tech | 4.04 | 2.05.26 | 2.05.26 |
| Flasher Pro | Bosch | 4.04 | 1.9.28 | 1.9.28 |
| Flash2 | Cardone | 4.04 | 2.06.28.2 | 2.06.28.2 |
| PX3 | Dearborn Tech | 4.04 | 1.00.09 | 1.00.09 |
| CARDAQ-M | Drew Technologies Inc. | 4.04 | 1.0.106 | 1.0.106 |
| Universalย Reprogrammer II | EASE Diagnostics | 4.04 | 1.9.28 | 1.9.28 |
| G-Scan2 | GIT | 4.04 | 3.1 | 9.03 |
* API, DLL and Firmware version may be controlled by the device manufacturer. Contact the manufacturer if you are unable to find the version listed above All devices were tested/verified on all Hyundai engine management systems.
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Last update on 2026-05-23 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in โService Releasesโ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2020-2021MY Stinger (CK) NUMBER DATE SC219 December 2021 SAFETY RECALL CAMPAIGN CLUSTER LOGIC IMPROVEMENT FOR ACCURATE FUEL GAUGE DISPLAY (SC219) This bulletin provides the procedure to update the instrument cluster (CLU) system software on certain 2020-2021MY Stinger (CK) vehicles produced from March 20, 2020 through December 28, 2020. The fuel gauge reading may not accurately display the amount of fuel remaining in the fuel tank due to a software logic/calibration error. If the fuel gauge wrongly displays more fuel than is present in the fuel tank, the vehicle can unexpectedly run out of fuel. If this occurs, the vehicle may stall, increasing the risk of a crash. Follow the procedure outlined in this publication to apply the improved logic to the โCLUโ system using the KDS ECU Upgrade function as described in this bulletin. For confirmation that the latest reflash has been applied to a vehicle you are working on, verify the ROM ID using the table on page 3 of this bulletin. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. SUBJECT: To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service โ Warranty Coverage โ Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer. ๏ฒ NOTICE There is no charge t o the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin. ๏ฒ NOTICE Kia
Diagnostic System (KDS) CLUSTER LOGIC IMPROVEMENT FOR ACCURATE FUEL GAUGE DISPLAY (SC219) Page 2 of 8 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC219 Stinger (CK) December 2021 SUBJECT: ECU Upgrade Procedure: To correct this condition, the ECU should be reprogrammed using the KDS download, as described in this bulletin. Upgrade Event Name 581. CK CLUSTER DISPLAY LOGIC IMPROVEMENT ๏ท โขConfirm a Confirm a fully charged batteryfully charged battery (12.3 volts or higher is necessary) is used (12.3 volts or higher is necessary) is used oror utilize a fully utilize a fully charged jump starter box connected to the battery.charged jump starter box connected to the battery. ๏ท โขEnsure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash. ๏ท โขAll ECU upgrades must be performed with the ignition set to the โONโ position unless otherwise All ECU upgrades must be performed with the ignition set to the โONโ position unless otherwise stated.stated. ๏ท โขDamaged VCI II units should Damaged VCI II units should notnot be used and promptly replaced.be used and promptly replaced. ๏ท โขBe careful not to disconnect the VCIBe careful not to disconnect the VCI–II connected to the vehicle during the ECU upgrade II connected to the vehicle during the ECU upgrade procedure.procedure. ๏ท โขDO NOT start the engine during ECU upgrade.DO NOT start the engine during ECU upgrade. ๏ท โขDO NOT turn the ignition key โOFFโ DO NOT turn the ignition key โOFFโ oror interrupt thinterrupt the power supply during ECU upgrade.e power supply during ECU upgrade. ๏ท โขWhen the ECU upgrade is completed, turn the ignition โOFFโ and wait 10 seconds before When the ECU upgrade is completed, turn the ignition โOFFโ and wait 10 seconds before starting the engine.starting the engine. ๏ท โขONLY use approved ECU upgrade software designated for the correct application.ONLY use approved ECU upgrade software designated for the correct application. ๏ฒ ๏ฒ NOTICENOTICE It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to the ECU.the ECU. ๏ฉ ๏ฉ IMPORTANTIMPORTANT Before attempting an ECU Before attempting an ECU upgrade on any Kia
model, make sure to first determine whether the upgrade on any Kia
model, make sure to first determine whether the applicable model is equipped with an immobilizer security system. Failure to follow proper applicable model is equipped with an immobilizer security system. Failure to follow proper procedures may cause the PCM to become inoperative after the upgrade and any claims associateprocedures may cause the PCM to become inoperative after the upgrade and any claims associated d with this repair may be subject to chargeback.with this repair may be subject to chargeback. ๏ฒ ๏ฒ Page 3 of 8 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC219 Stinger (CK) December 2021 CLUSTER LOGIC IMPROVEMENT FOR ACCURATE SUBJECT: FUEL GAUGE DISPLAY (SC219) ROM ID INFORMATION TABLE: Upgrade Event #581 Model SYS Type ECU P/No. ROM ID Previous New CK Cluster Standard (3.5โ Mono TFT) 94002 J5101 94002 J5111 94002 J5121 94002 J5131 94001 J5361 94001 J5371 94001 J5381 94001 J5391 1.13 1.14 9.00 Super Vision (7โ Color TFT) 94012 J5101 94012 J5111 94012 J5121 94012 J5131 94012 J5141 94012 J5151 94011 J5501 94011 J5511 94011 J5521 94011 J5531 94011 J5541 94011 J5551 1.14 1.15 To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle’s ECM ROM ID and reference the Information Table as necessary. CLUSTER LOGIC IMPROVEMENT FOR ACCURATE FUEL GAUGE DISPLAY (SC219) Page 4 of 8 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC219 Stinger (CK) December 2021 SUBJECT: Connect the VCI-II to the OBD-II connector, located under the driverโs side of the instrument panel. With the ignition ON, turn ON the KDS tablet. Select โKDSโ from the home screen. Confirm communication with VCI (A) and then configure the vehicle (B) using the โAUTO VINโ (C) feature. Select โECU Upgradeโ. Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged. Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged. ๏ฒ ๏ฒ NOTICENOTICE The ECU upgrade function on KDS The ECU upgrade function on KDS operates wirelessly. It is not necessary operates wirelessly. It is not necessary to perform the upgrade via USB cable.to perform the upgrade via USB cable. ๏ฒ ๏ฒ NOTICENOTICE A B C Page 5 of 8 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC219 Stinger (CK) December 2021 CLUSTER LOGIC IMPROVEMENT FOR ACCURATE SUBJECT: FUEL GAUGE DISPLAY (SC219) The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event #581. Select Auto Mode. Select the CLU system under the System selection menu. Touch TSB (D) and confirm that the latest update is available. Select Upgrade Event #581 and select Upgrade to continue. The ECU upgrade will begin, and the progress of the upgrade will appear on the bar graph. Upgrade part (1/2) (E) will download the upgrade event to the VCI-II. Upgrade part (2/2) (F) will upgrade the ECU. KDS screenshot shown above is for demonstration purposes only. Events shown in screenshot are not applicable to this bulletin. The vehicle must be identified in The vehicle must be identified in Vehicle Selection to download an Vehicle Selection to download an Event for that vehicle.Event for that vehicle. ๏ฒ ๏ฒ NOTICENOTICE Do NOT attempt to perform a Manual Do NOT attempt to perform a Manual Mode upgrade UNLESS Auto Mode Mode upgrade UNLESS Auto Mode fails. Always follow the instructions fails. Always follow the instructions given on the KDS given on the KDS in either Auto or in either Auto or Manual mode.Manual mode. CAUTIONCAUTION Do not touch the system buttons (like Do not touch the system buttons (like โBackโ, โHomeโ, โetc.โ) while โBackโ, โHomeโ, โetc.โ) while performing ECU Upgrade.performing ECU Upgrade. CAUTIONCAUTION E F D CLUSTER LOGIC IMPROVEMENT FOR ACCURATE FUEL GAUGE DISPLAY (SC219) Page 6 of 8 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC219 Stinger (CK) December 2021 SUBJECT: If a โCommunication Failโ screen appears, verify that the VCI-II and KDS are communicating properly. Select โOKโ and restart the procedure from step 4. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select โOKโ to continue. Once the upgrade is complete, select โOKโ to finalize the procedure. When prompted, select โYESโ to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade. Start the engine to confirm normal operation of the vehicle. If an error notice continues to appear If an error notice continues to appear or if the upgrade cannot be or if the upgrade cannot be performed, DO NOT disconnect the performed, DO NOT disconnect the KDS/VCIKDS/VCI–II. Contact GIT America Help II. Contact GIT America Help Desk at (888) 542Desk at (888) 542–4371 or Techline.4371 or Techline. ๏ฒ ๏ฒ NOTICENOTICE Page 7 of 8 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC219 Stinger (CK) December 2021 CLUSTER LOGIC IMPROVEMENT FOR ACCURATE SUBJECT: FUEL GAUGE DISPLAY (SC219) Manual Upgrade Procedure: Manual Mode ECU Upgrade Passwords Menu Password CK CLU STD (3.5″ Mono TFT): 94001-J5361/71/81/91, 94002-J5101/11/21/31 2131 CK CLU SVC (7″ Color TFT): 94011-J5501/11/21/31/41/51, 94012-J5101/11/21/31/41/51 4151 Within the ECU Upgrade screen displayed, select Manual Mode. Select the CLU system under the System selection menu. Select Upgrade Event #518 and select Upgrade to continue. Select the appropriate control unit part number with reference to the ROM ID Information Table on page 3, and select OK. Enter the appropriate password from the Manual Mode password table above and select OK. The upgrade will begin and the progress of the upgrade will appear on the bar graph. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK. Once the upgrade is complete, select OK to finalize the procedure. When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade. Start the engine to confirm proper operation of the vehicle. The The manual upgrade should ONLY be performed if the automatic upgrade failsmanual upgrade should ONLY be performed if the automatic upgrade fails.. If the automatic upgrade fails, turn the ignition โOFFโ for about 10 seconds then place it back in If the automatic upgrade fails, turn the ignition โOFFโ for about 10 seconds then place it back in the โONโ position to reset the control unit BEFORE performing manual upgrade.the โONโ position to reset the control unit BEFORE performing manual upgrade. See tab See table below for โManual Modeโ passwords.le below for โManual Modeโ passwords. ๏ฒ ๏ฒ NOTICENOTICE CLUSTER LOGIC IMPROVEMENT FOR ACCURATE FUEL GAUGE DISPLAY (SC219) Page 8 of 8 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC219 Stinger (CK) December 2021 SUBJECT: AFFECTED VEHICLE RANGE: Model Production Date Range Stinger (CK) March 20, 2020 to December 28, 2020 REQUIRED TOOL: Tool Name Figure Comments KDS Kia
Diagnostic System WARRANTY INFORMATION: N Code: N99 C Code: C99 Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. R 94021 J5040 0 (SC219) Cluster Logic Improvement 211167R0 0.3 M/H N/A 0 VIN inquiry data for this repair is provided for tracking purposes only. Kia
retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia
retailers should reference SSCC219219 when accessing the WebDCS system.when accessing the WebDCS system. ๏ฒ ๏ฒ NOTICENOTICE
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Kia
America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 21V862) This notice applies to your vehicle: (Insert VIN) December 10, 2021 Dear Kia Stinger Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020-2021 MY Stinger vehicles. The defect can result in inaccurate fuel indication thereby increasing the risk of a stall. A vehicle stall increases the risk of a crash. Our records indicate that you own or lease one of the potentially affected vehicles. What Is the Problem? The fuel gauge will not accurately reflect the amount of fuel consumed due to a software logic/calibration error caused by the instrument cluster supplier. If the fuel gauge wrongly indicates more fuel than is actually present, the vehicle can unexpectedly run out of fuel. If this occurs, the vehicle may stall, increasing the risk of a crash. Kia Will Update The Instrument Cluster Software At No Cost To You. Kia will update the instrument cluster software to the correct version at no cost to you so that the fuel gauge accurately reflects the amount of fuel remaining in the vehicle. The estimated time required to install the software will be approximately one (1) hour. What Should You Do? โข In the interest of the safety of your passengers, as well as your own safety, please immediately contact your Kia dealer to arrange for the recall repair to be conducted. โข IMPORTANT: Until you get the software updated in your vehicle under this recall, please pay close attention to 1) the fuel gauge reading in the instrument cluster, 2) the amount of fuel you add to your vehicle and 3) the number of miles driven since refueling. This will enable you to estimate the amount of fuel remaining, and you can refuel more frequently to avoid your vehicle running out of fuel. โข Should your vehicle unexpectedly run out of fuel, you may contact Kia Roadside Assistance (at kia.rsahelp.com or by phone 1-800-333-4542 available 24 hours/day, 365 days/year) for complimentary โOut of Fuelโ assistance (up to 2 gallons of gasoline per incident). โข To find your nearest dealer, visit www.kia.com and click the โFind Dealerโ button in the upper right corner (โDealersโ on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC219 What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Consumer Assistance Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid โChange of Address/Ownershipโ card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kiaโs Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: โข A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. โข With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. โข Open the QR Code Reader App on your mobile device. The app will utilize your deviceโs camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM SC219 โ 2020-2021 MY STINGER INACCURATE FUEL GAUGE INSTRUMENT CLUSTER DISPLAY SAFETY RECALL CAMPAIGN If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired ๏ง Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANTโS SIGNATURE: Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $
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SC219 December 7, 2021 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2020-2021 MY Kia Stinger vehicles manufactured from March 20, 2020 through December 28, 2020. The fuel gauge will not accurately reflect the amount of fuel consumed due to a software logic/calibration error caused by the instrument cluster supplier. If the fuel gauge wrongly indicates more fuel than is actually present, the vehicle can unexpectedly run out of fuel. If this occurs, the vehicle may stall, increasing the risk of a crash. Kia dealers will update the instrument cluster software to the correct version that will ensure the fuel gauge accurately reflects the amount of fuel remaining in the vehicle. The Technical Service Bulletin that provides software update procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com in the week of December 7, 2021. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. A list of vehicles affected by this recall can be accessed on WEBDCS. Log onto the site, select the Campaigns Tab, click on Open Campaign Report in the left side menu, and select SC219 to generate the list. Kia will start notifying vehicle owners on December 10, 2021. Please start performing the repairs immediately on any affected vehicles currently in your inventory. Note that any vehicle owners who have already paid for Instrument Cluster Assembly repairs related to fuel gauge readings can submit a request for reimbursement online via the Ownerโs Section of www.kia.com. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department
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SC219 December 7, 2021 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2020-2021 MY Kia Stinger vehicles manufactured from March 20, 2020 through December 28, 2020. The fuel gauge will not accurately reflect the amount of fuel consumed due to a software logic/calibration error caused by the instrument cluster supplier. If the fuel gauge wrongly indicates more fuel than is actually present, the vehicle can unexpectedly run out of fuel. If this occurs, the vehicle may stall, increasing the risk of a crash. Kia dealers will update the instrument cluster software to the correct version that will ensure the fuel gauge accurately reflects the amount of fuel remaining in the vehicle. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start notifying the vehicle owners on December 10, 2021. What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-862 The information contained in this report was submitted pursuant to 49 CFR ยง573 Manufacturer Name : Kia Motors America Submission Date : NOV 05, 2021 NHTSA Recall No. : 21V-862 Manufacturer Recall No. : SC219 Manufacturer Information : Manufacturer Name : Kia Motors America Address : 111 Peters Canyon Road Irvine CA 92606 Company phone : 800-333-4542 Population : Number of potentially involved : 53 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2021 Kia Stinger Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Certain 2020-2021 model year Stinger vehicles manufactured from 3/20/2020 through 12/28/2020. The recall population was determined by a review of vehicle production and supplier records. Certain instrument cluster assemblies from 3/10/2020 through 12/14/2020 were produced at the supplier with the software logic/calibration error. Those instrument cluster assemblies were installed in certain 2020-2021MY Stinger vehicles produced from 3/20/2020 through 12/28/2020. The vehicles subject to this recall were not produced in VIN order. Customers seeking information about their specific vehicle will be referred to Kiaโs Consumer Assistance Center or their Kia dealer. Production Dates : MAR 20, 2020 – DEC 28, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The fuel gauge will not accurately reflect the amount of fuel consumed due to a software logic/calibration error caused by the instrument cluster supplier. If the fuel gauge wrongly indicates more fuel than is actually present, the vehicle can unexpectedly run out of fuel. If this occurs, the vehicle may stall, increasing the risk of a crash. FMVSS 1 : NR Part 573 Safety Recall Report 21V-862 Page 2 The information contained in this report was submitted pursuant to 49 CFR ยง573 FMVSS 2 : NR Description of the Safety Risk : Inaccurate fuel indication may cause a stall, increasing the risk of a crash. Description of the Cause : Software logic/calibration error of instrument cluster assembly. Identification of Any Warning that can Occur : None. Involved Components : Component Name 1 : Cluster Assy-Instrument Component Description : Instrument Cluster Assembly Component Part Number : 94001-J5370 Component Name 2 : Cluster Assy-Instrument Component Description : Instrument Cluster Assembly Component Part Number : 94001-J5371 Component Name 3 : Cluster Assy-Instrument Component Description : Instrument Cluster Assembly Component Part Number : 94001-J5380 Component Name 4 : Cluster Assy-Instrument Component Description : Instrument Cluster Assembly Component Part Number : 94001-J5381 Component Name 5 : Cluster Assy-Instrument Component Description : Instrument Cluster Assembly Component Part Number : 94011-J5520 Part 573 Safety Recall Report 21V-862 Page 3 The information contained in this report was submitted pursuant to 49 CFR ยง573 Component Name 6 : Cluster Assy-Instrument Component Description : Instrument Cluster Assembly Component Part Number : 94011-J5521 Supplier Identification : Component Manufacturer Name : Continental Automotive Electronics, LLC Address : 249, Geomho-ri, Bugang-myeon Sejong-si Foreign States 30077 Country : Korea, Republic of Chronology : See attached document titled โ2020-2021MY Stinger Inaccurate Fuel Gauge Instrument Cluster Display Chronologyโ Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will update the software to the correct version. Kia will reimburse owners for repair expenses already incurred pursuant to Kiaโs General Reimbursement Plan filed May 11, 2020. How Remedy Component Differs from Recalled Component : The instrument clusterโs corrected software will ensure the fuel gauge accurately reflects the amount of fuel remaining in the vehicle. Identify How/When Recall Condition was Corrected in Production : N/A Recall Schedule : Part 573 Safety Recall Report 21V-862 Page 4 The information contained in this report was submitted pursuant to 49 CFR ยง573 Description of Recall Schedule : The Dealer Notification is scheduled to begin and end on December 7, 2021. The Owner Notification is scheduled to begin and end of December 10, 2021. Planned Dealer Notification Date : DEC 07, 2021 – DEC 07, 2021 Planned Owner Notification Date : DEC 10, 2021 – DEC 10, 2021 * NR – Not Reported
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