Recall SC219 Inaccurate Fuel Gauge Instrument Cluster Display – 2020-2021 Kia Stinger

November 5, 2021 NHTSA CAMPAIGN NUMBER: 21V862000

Inaccurate Fuel Gauge Reading

An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V862

Manufacturer KiaeBay logo Motors America

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 53

 

Summary

KiaeBay logo Motors America (KiaeBay logo) is recalling certain 2020-2021 Stinger vehicles. A software error in the instrument cluster may cause an inaccurate fuel gauge reading.

 

Remedy

Dealers will update the software, free of charge. Owner notification letters were mailed December 10, 2021. Owners may contact KiaeBay logo customer service at 1-800-333-4542. KiaeBay logo’s number for this recall is SC219.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Kia has a Recall

 


CLUSTER LOGIC IMPROVEMENT FOR ACCURATE FUEL GAUGE DISPLAY (SC219)

This bulletin provides the procedure to update the instrument cluster (CLU) system software on certain 2020-2021MY Stinger (CK) vehicles produced from March 20, 2020 through December 28, 2020. The fuel gauge reading may not accurately display the amount of fuel remaining in the fuel tank due to a software logic/calibration error. If the fuel gauge wrongly displays more fuel than is present in the fuel tank, the vehicle can unexpectedly run out of fuel. If this occurs, the vehicle may stall, increasing the risk of a crash.

Follow the procedure outlined in this publication to apply the improved logic to the ‘CLU’ system using the KDS ECU Upgrade function as described in this bulletin. For confirmation that the latest reflash has been applied to a vehicle you are working on, verify the ROM ID using the table on page 3 of this bulletin. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.

 

NOTICE

There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.

 

ECU Upgrade Procedure:

To correct this condition, the ECU should be reprogrammed using the KDS download, as described in this bulletin.

 


SC219 – 2020-2021 MY STINGER INACCURATE FUEL GAUGE INSTRUMENT CLUSTER DISPLAY
SAFETY RECALL CAMPAIGN
Q & A
December 7, 2021

 

Q1. What type of campaign is KiaeBay logo conducting?

KiaeBay logo America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to update the instrument cluster software to ensure the fuel gauge accurately reflects to amount of fuel remaining in the vehicle.

 

Q2. What vehicles are affected by the recall?

Certain 2020-2021 MY KiaeBay logo Stinger vehicles manufactured from March 20, 2020 through December 28, 2020.

 

Q3. How many vehicles are affected by this recall?

Approximately 53 vehicles are affected by this recall.

 

Q4. What is the concern with the instrument cluster software?

The fuel gauge will not accurately reflect the amount of fuel consumed due to a software logic/calibration error caused by the instrument cluster supplier.  If the fuel gauge wrongly indicates more fuel than is actually present, the vehicle can unexpectedly run out of fuel.  If this occurs, the vehicle may stall, increasing the risk of a crash.

 

Q5. Can you describe the recall campaign and fix?

KiaeBay logo dealers will update the instrument cluster software to the correct version that will ensure the fuel gauge accurately reflects the amount of fuel remaining in the vehicle.

 

Q6. How will owners of the affected vehicles be notified?

KiaeBay logo will notify owners of the affected vehicles by first class mail beginning on December 10, 2021.

 

Q7. What should vehicle owners do when they receive the notification?

Upon receipt of the notification letter, owners are to contact their authorized KiaeBay logo dealer to arrange to have the instrument cluster software updated on their vehicle.  Until customers get the software updated in their vehicle under this recall, they should pay close attention to the fuel gauge reading, the amount of fuel added to their vehicle, and the number of miles driven since refueling.  This will enable them to estimate the amount of fuel remaining.

Customers should also refuel more frequently to avoid running out of fuel.

 

Q8. How was the issue discovered?

Through the regular monitoring of field information.

 

Q9. Will this cost vehicle owners any money?

No. KiaeBay logo will perform the recall inspection and repair at no cost to the customer.

 

Q10. What about customers who may have already paid to have this situation corrected?

If the customer has incurred expense to remedy this issue prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense.  Customers may submit their receipts online to KiaeBay logo via the Owners section (Contact KiaeBay logo) of www.kia.com OR mail their documentation with the completed Request for Reimbursement Form included with this letter directly to KiaeBay logo for review and consideration at the following address:

Consumer Assistance Center
KiaeBay logo America, Inc.
P.O. Box 52410
Irvine, CA  92619-2410
1-800-333-4542

 

Q11. How long will the inspection and repair take?

The actual time required to perform the software update will be approximately one (1) hour.  However, the vehicle may be needed longer.  It is recommended that owners schedule a service appointment to minimize inconvenience.

Owners can also contact their authorized KiaeBay logo dealer for an exact estimate of how long they may need the vehicle.

(Most KiaeBay logo dealers have online appointment scheduling via their dealership websites to maximize convenience.)

Q12. Are there any restrictions on an owner’s eligibility?

No.

 

Q13. If a customer has an immediate question, where can they get further information? A13.

The customer can contact their local authorized KiaeBay logo dealership or call KiaeBay logo’s Consumer Assistance Center at 1-800333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).

 


2020-2021MY Stinger
Inaccurate Fuel Gauge Instrument Cluster Display
Basis of Safety Recall Determination 573.6(c)(6)

 

June 23, 2021

KiaeBay logo North America (KiaeBay logo NA) issues a Quality Information Report identifying replacement of multiple components in attempt to resolve customer complaint of inaccurate fuel amount displayed on instrument cluster and requests KiaeBay logo Corporation (KiaeBay logo HQ) to investigate.

 

June 24, 2021

KiaeBay logo HQ requests KiaeBay logo NA to collect parts for further evaluation.

 

June 25—September 16, 2021

KiaeBay logo NA works to identify and collect potential related components at issue and ships six (6) instrument clusters and one (1) fuel sending unit to KiaeBay logo HQ for further evaluation on September 16, 2021.

 

September 24—October 14, 2021

KiaeBay logo HQ receives parts from KiaeBay logo NA and works with supplier to evaluate issue.

 

October 14-15, 2021

KiaeBay logo NA Safety Office conducts field data review analysis and identifies 16 warranty claims potentially related to inaccurate fuel gauge concern from 1/25/2021 to 9/13/2021.  KiaeBay logo HQ advises KiaeBay logo NA of potential fuel gauge software logic error by instrument cluster supplier may result in inaccurate fuel gauge display.

 

October 21-29, 2021

KiaeBay logo NA Safety Office checks additional data sources and identifies ten (10) techline cases and three (3) customer complaints initiated from 12/11/2020 to 8/17/2021 potentially related to inaccurate fuel gauge concern.  KiaeBay logo HQ continues to work with supplier to identify cause of potential fuel gauge software logic error and identifies issue occurred in a certain lot during production of instrument cluster assemblies at the supplier.

 

October 29, 2021

KiaeBay logo NA decides to conduct safety recall.  No fatalities, injuries, crashes or fires.  Sixteen (16) warranty claims, ten (10) techline cases and three (3) customer complaints.

 


2 Affected Products

Vehicle

MAKEMODELYEAR
KIAeBay logoSTINGER2020-2021

 


12 Associated Documents

Miscellaneous Document – SC219 2020-2021 MY STINGER INACCURATE FUEL GAUGE INSTRUMENT CLUSTER DISPLAY SAFETY RECALL CAMPAIGN Q & A December 7, 2021

RMISC-21V862-1313.pdf 116.134KB

 


Manufacturer Notices(to Dealers,etc) – MY KiaeBay logo Stinger Campaign Notice: December 7, 2021

RCMN-21V862-7172.pdf 111.226KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V862-7438.pdf 240.07KB

 


Remedy Instructions and TSB

RCRIT-21V862-6022.pdf 617.12KB

 


Manufacturer Notices(to Dealers,etc) 21V862: December 7, 2021

RCMN-21V862-8359.pdf 86.579KB

 


Recall Quarterly Report #1, 2021-4

RCLQRT-21V862-2269.PDF 211.128KB

 


Defect Notice 573 Report

RCLRPT-21V862-4387.PDF 214.647KB

 


Recall Acknowledgement

RCAK-21V862-3262.pdf 645.752KB

 


Chronology

RMISC-21V862-5984.pdf 84.494KB

 


Recall Quarterly Report #2, 2022-1

RCLQRT-21V862-3636.PDF 211.222KB

 


Recall Quarterly Report #3, 2022-2

RCLQRT-21V862-3747.PDF 211.312KB

 


Recall Quarterly Report #4, 2022-3

RCLQRT-21V862-3607.PDF 211.413KB

 


Latest Recalls Documents

 


 

Kia Reprogramming

Kia J2534 Diagnostics & Reprogramming

 

https://kiatechinfo.snapon.com/J2534DiagnosticsAndProgramming.aspx

 

What is J2534?

A single set of programming hardware consists of personal computer(PC), standard interface to a device driver and an interface hardware that connects between PC and a programmable ECU of vehicle.

The main purpose of this regulation is to program ECUs for all vehicles using a single set in the field.

Device Manufacturers API DLL Firmware
CarDAQ Plus Drew Technologies Inc. 4.04 1.9.28 1.9.28
ES6510 Vetronix Corporation 4.04 12.00 12.00
Sun PassThru Pro Snap-on Diagnostics 4.04 02.07u 02.07u
PassThru+ XS I+ME Actia GmbH 4.04 02.07u 02.07u
OTTOTEST-VCI OTTO 4.04 1.04 1.34
iFlash Blue Streak 4.04 1.04 1.34
PASS THRU PRO II Snap-on Diagnostics 4.04 1.9.24 1.9.24
AEZ Flasher AE Tools 4.04 1.9.28 1.9.28
VSI-2534 Dearborn Tech 4.04 2.05.26 2.05.26
Flasher Pro Bosch 4.04 1.9.28 1.9.28
Flash2 Cardone 4.04 2.06.28.2 2.06.28.2
PX3 Dearborn Tech 4.04 1.00.09 1.00.09
CARDAQ-M Drew Technologies Inc. 4.04 1.0.106 1.0.106
Universal Reprogrammer II EASE Diagnostics 4.04 1.9.28 1.9.28
G-Scan2 GIT 4.04 3.1 9.03

* API, DLL and Firmware version may be controlled by the device manufacturer. Contact the manufacturer if you are unable to find the version listed above All devices were tested/verified on all Hyundai engine management systems.

 

kiatechinfo.snapon.com

 


 

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