2015-2017 Kia Sedona SC217 Turn Signal Misdirection

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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA RENOTIFICATION IMPORTANT SAFETY RECALL (NHTSA Recall Number: 21V725) This notice applies to your vehicle: (Insert VIN) July 8, 2022 THIS IS A RENOTIFICATION TO AN EARLIER COMMUNICATION ISSUED ON NOVEMBER 12, 2021 WHICH NOTIFIED ALL OWNERS OF THE AFFECTED 2015-2017 MY KIA SEDONA VEHICLES OF A SAFETY RECALL. OUR RECORDS INDICATE THAT YOU ARE THE CURRENT REGISTERED OWNER OF THIS VEHICLE AND THAT IT HAS NOT YET BEEN REPAIRED. KIA IS REQUESTING THAT YOU CONTACT AN AUTHORIZED KIA DEALERSHIP IMMEDIATELY TO SCHEDULE AN APPOINTMENT TO UPDATE THE SMART JUNCTION BOX SOFTWARE IN YOUR VEHICLE WITH AN IMPROVED VERSION. IF YOU HAVE ALREADY TAKEN YOUR VEHICLE TO A KIA DEALER AND HAD THIS SAFETY RECALL PERFORMED, PLEASE DISREGARD THIS NOTICE. IMPORTANT SAFETY RECALL (NHTSA Recall Number: 21V725) This notice applies to your vehicle: (Insert VIN) November 12, 2021 Dear Kia Sedona Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2015-2017 MY Kia Sedona vehicles. The defect can result in turn signal misdirection thereby increasing the risk of a crash. Our records indicate that you own or lease one of the potentially affected vehicles. What Is the Problem? The Smart Junction Box (SJB) interprets the signal from the vehicle’s multifunction switch to determine the intended turn signal direction. The SJB software logic may not properly interpret the signals received from the multifunction switch in certain circumstances. As a result, the turn signal may intermittently activate in the opposite direction of what was intended by the driver, thereby increasing the risk of a crash. Kia Will Update the Smart Junction Box Software At No Cost To You. Kia has advised its authorized dealers to update the Smart Junction Box software in your vehicle with an improved version. The improved SJB software logic will prevent the activation of a turn signal that was not intended by the driver. This work will be performed at Kia’s expense at no cost to you. The estimated time required to update the SJB software logic is approximately one (1) hour. However, your vehicle may be needed longer depending on the dealer’s schedule. A service appointment is an important way of minimizing your inconvenience. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your Kia dealer to arrange for the recall repair to be conducted. • If this defect condition occurs, the unintended turn signal direction will be visible to the driver on the instrument cluster. SC217 • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Consumer Assistance Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. SC217 SC217 REQUEST FOR REIMBURSEMENT FORM SC217 – 2015-2017 MY SEDONA – TURN SIGNAL MISDIRECTION SAFETY RECALL CAMPAIGN If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired ▪ Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $

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A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL Safety Recall Campaign 2015-2017MY Sedona (YP) NUMBER DATE SC217 (Rev 1, 12/21/2021) November 2021 SAFETY RECALL CAMPAIGN SMART JUNCTION BOX SOFTWARE UPGRADE FOR TURN SIGNAL OPERATION IMPROVEMENT (SC217) This bulletin provides the procedure to improve the logic of the Smart Junction Box (SJB) on certain 2015-2017MY Sedona (YP) vehicles, produced from July 21, 2014 through June 10, 2016. The Smart Junction Box (SJB) interprets the signal from the multifunction switch to determine the intended turn signal direction. The SJB software logic may not properly interpret the signals received from the multifunction switch in certain circumstances. As a result, the turn signal may intermittently activate in the opposite direction of what was intended by the driver, thereby increasing the risk of a crash. To correct this condition, follow the procedure outlined in this publication to apply the improved logic to the Smart Junction Box (SJB) system using the KDS ECU Upgrade function as described in this bulletin. For confirmation that the latest reflash has been applied to a vehicle you are working on, verify the ROM ID using the table on page 3 of this bulletin. Before conducting the procedure, verify the vehicle is included in the list of affected VINs. SUBJECT: To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.  NOTICE Kia Diagnostic System (KDS) There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.  NOTICE This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area.  NOTICE SMART JUNCTION BOX SOFTWARE UPGRADE FOR TURN SIGNAL OPERATION IMPROVEMENT (SC217) Page 2 of 9 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC217 (Rev 1) Sedona (YP) November 2021 SUBJECT: ECU Upgrade Procedure: To correct this condition, the ECU should be reprogrammed using the KDS download, as described in this bulletin. Upgrade Event Name 575. YP SJB UPGRADE FOR TURN SIGNAL OPERATION  •Confirm a Confirm a fully charged battery fully charged battery (12.3 volts or higher is necessary) is used (12.3 volts or higher is necessary) is used or or utilize a fully utilize a fully charged jump starter box connected to the battery. charged jump starter box connected to the battery.  •Ensure the KDS is sufficiently charged at 60% or higher prior to reflash. Ensure the KDS is sufficiently charged at 60% or higher prior to reflash.  •All ECU upgrades must be performed with the ignition set to the ‘ON All ECU upgrades must be performed with the ignition set to the ‘ON’ position unless otherwise ’ position unless otherwise stated. stated.  •Damaged VCI II units should Damaged VCI II units should not not be used and promptly replaced.be used and promptly replaced.  •Be careful not to disconnect the VCI Be careful not to disconnect the VCI–II connected to the vehicle during the ECU upgrade II connected to the vehicle during the ECU upgrade procedure. procedure.  •DO NOT start the engine during ECU upgrade.DO NOT start the engine during ECU upgrade.  •DO NOT turn the DO NOT turn the ignition key ‘OFF’ e ignition key ‘OFF’ or or interrupt the power supply during ECU upgrade. interrupt the power supply during ECU upgrade.  •When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before starting the engine. starting the engine.  •ONLY use approved ECU upgrade software designated for the correct application. ONLY use approved ECU upgrade software designated for the correct application.   NOTICENOTICE It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to the ECU. the ECU.   IMPORTANTIMPORTANT Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the applicable model is equipped with an immobilizer security system. Failure to follow proper applicable model is equipped with an immobilizer security system. Failure to follow proper procedures may cause the PCM to become inoperative after the upgrade procedures may cause the PCM to become inoperative after the upgrade and any claims associated and any claims associated with this repair may be subject to charge back. with this repair may be subject to chargeback.   Page 3 of 9 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC217 (Rev 1) Sedona (YP) November 2021 SMART JUNCTION BOX SOFTWARE UPGRADE FOR TURN SIGNAL OPERATION IMPROVEMENT (SC217) SUBJECT: ROM ID INFORMATION TABLE: Upgrade Event #575 Model System ECU P/No. ROM ID Previous New 15-17MY (YP) Smart Junction Box (SJB) 91950 A9510 91950 A9510_100 91950 A9510_101 91950 A9510_102 91950 A9510_103 91950 A9510_104 91950 A9540 91950 A9540_100 91950 A9540_101 91950 A9540_102 91950 A9540_103 91950 A9540_104 91950 A9550 91950 A9550_100 91950 A9550_101 91950 A9550_102 91950 A9550_103 91950 A9550_104 91950 A9560 91950 A9560_100 91950 A9560_101 91950 A9560_102 91950 A9560_103 91950 A9560_104 91950 A9570 91950 A9570_100 91950 A9570_101 91950 A9570_102 91950 A9570_103 91950 A9570_104 91950 A9620 91950 A9620_100 91950 A9620_101 91950 A9620_102 91950 A9620_103 91950 A9620_104 91950 A9630 91950 A9630_100 91950 A9630_101 91950 A9630_102 91950 A9630_103 91950 A9630_104 91950 A9640 91950 A9640_100 91950 A9640_101 91950 A9640_102 91950 A9640_103 91950 A9640_104 91950 A9650 91950 A9650_100 91950 A9650_101 91950 A9650_102 91950 A9650_103 91950 A9650_104 91950 A9660 91950 A9660_100 91950 A9660_101 91950 A9660_102 91950 A9660_103 91950 A9660_104 91950 A9670 91950 A9670_100 91950 A9670_101 91950 A9670_102 91950 A9670_103 91950 A9670_104 SMART JUNCTION BOX SOFTWARE UPGRADE FOR TURN SIGNAL OPERATION IMPROVEMENT (SC217) Page 4 of 9 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC217 (Rev 1) Sedona (YP) November 2021 SUBJECT: Model System ECU P/No. ROM ID Previous New 15-17MY (YP) Smart Junction Box (SJB) 91950 A9680 91950 A9680_100 91950 A9680_101 91950 A9680_102 91950 A9680_103 91950 A9680_104 91950 A9690 91950 A9690_100 91950 A9690_101 91950 A9690_102 91950 A9690_103 91950 A9690_104 91950 A9700 91950 A9700_100 91950 A9700_101 91950 A9700_102 91950 A9700_103 91950 A9700_104 91950 A9710 91950 A9710_100 91950 A9710_101 91950 A9710_102 91950 A9710_103 91950 A9710_104 91950 A9740 91950 A9740_100 91950 A9740_101 91950 A9740_102 91950 A9740_103 91950 A9740_104 91950 A9760 91950 A9760_100 91950 A9760_101 91950 A9760_102 91950 A9760_103 91950 A9760_104 91950-A9770 91950 A9770_100 91950 A9770_101 91950 A9770_102 91950 A9770_103 91950 A9770_104 91950-A9780 91950 A9780_100 91950 A9780_101 91950 A9780_102 91950 A9780_103 91950 A9780_104 Page 5 of 9 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC217 (Rev 1) Sedona (YP) November 2021 SMART JUNCTION BOX SOFTWARE UPGRADE FOR TURN SIGNAL OPERATION IMPROVEMENT (SC217) SUBJECT: Connect the VCI-II to the OBD-II connector, located under the driver’s side of the instrument panel. With the ignition ON, turn ON the KDS tablet. Select ‘KDS’ from the home screen. Confirm communication with VCI (A) and then configure the vehicle (B) using the ‘AUTO VIN’ (C) feature. Select ‘ECU Upgrade’. Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged. Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.   NOTICENOTICE The ECU upgrade function on KDS The ECU upgrade function on KDS operates wirelessly. It is not necessary operates wirelessly. It is not necessary to perform the upgrade via USB cable.to perform the upgrade via USB cable.   NOTICENOTICE A B C SMART JUNCTION BOX SOFTWARE UPGRADE FOR TURN SIGNAL OPERATION IMPROVEMENT (SC217) Page 6 of 9 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC217 (Rev 1) Sedona (YP) November 2021 SUBJECT: The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event #575. Select Auto Mode. Select the SJB system under the System selection menu. Touch ID Check (D) and confirm that the latest update is available. Select Upgrade Event #575, and select Upgrade to continue. The ECU upgrade will begin and the progress of the upgrade will appear on the bar graph. Upgrade part (1/2) (E) will download the upgrade event to the VCI-II. Upgrade part (2/2) (F) will upgrade the ECU. KDS screenshot shown above is for demonstration purposes only. Events shown in screenshot are not applicable to this bulletin. The vehicle must be identified in The vehicle must be identified in Vehicle Selection to download an Vehicle Selection to download an Event for that vehicle. Event for that vehicle.   NOTICENOTICE Do NOT attempt to perform a Manual Do NOT attempt to perform a Manual Mode upgrade UNLESS Auto Mode Mode upgrade UNLESS Auto Mode fails. Always follow the instructions fails. Always follow the instructions given on the KDS in given on the KDS in either Auto or either Auto or Manual mode. Manual mode. CAUTIONCAUTION Do not touch the system buttons (like Do not touch the system buttons (like ‘Back’, ‘Home’, ‘etc.’) while ‘Back’, ‘Home’, ‘etc.’) while performing ECU Upgrade. performing ECU Upgrade. CAUTIONCAUTION E F D Page 7 of 9 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC217 (Rev 1) Sedona (YP) November 2021 SMART JUNCTION BOX SOFTWARE UPGRADE FOR TURN SIGNAL OPERATION IMPROVEMENT (SC217) SUBJECT: If a “Communication Fail” screen appears, verify that the VCI-II and KDS are communicating properly. Select ‘OK’ and restart the procedure from step 4. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select ‘OK’ to continue. Once the upgrade is complete, select ‘OK’ to finalize the procedure. When prompted, select ‘YES’ to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade. Start the engine to confirm normal operation of the vehicle. If an error notice continues to appear If an error notice continues to appear or if the upgrade cannot be or if the upgrade cannot be performed, DO NOT disconnect the performed, DO NOT disconnect the KDS/VCIKDS/VCI–II. Contact GIT America Help II. Contact GIT America Help DeDesk at (888) 542sk at (888) 542–4371 or Techline.4371 or Techline.   NOTICENOTICE SMART JUNCTION BOX SOFTWARE UPGRADE FOR TURN SIGNAL OPERATION IMPROVEMENT (SC217) Page 8 of 9 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC217 (Rev 1) Sedona (YP) November 2021 SUBJECT: Manual Upgrade Procedure: Manual Mode ECU Upgrade Passwords Menu Password YP SJB : 91950-A9510/540~570, A9620~710/740/760~780 9780 Within the ECU Upgrade screen displayed, select Manual Mode. Select the SJB system under the System selection menu. Select Upgrade Event #575 and select Upgrade to continue. Select the appropriate control unit part number with reference to the ROM ID Information Table on page 3, and select OK. Enter the appropriate password from the Manual Mode password table above and select OK. The upgrade will begin and the progress of the upgrade will appear on the bar graph. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK. Once the upgrade is complete, select OK to finalize the procedure. When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade. Start the engine to confirm proper operation of the vehicle. The The manual upgrade should ONLY be performed if the automatic upgrade fails manual upgrade should ONLY be performed if the automatic upgrade fails.. If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in the ‘ON’ position to reset the control unit BEFORE performing manual upgrade. the ‘ON’ position to reset the control unit BEFORE performing manual upgrade. See tab See table below for ‘Manual Mode’ passwords. le below for ‘Manual Mode’ passwords.   NOTICENOTICE Page 9 of 9 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC217 (Rev 1) Sedona (YP) November 2021 SMART JUNCTION BOX SOFTWARE UPGRADE FOR TURN SIGNAL OPERATION IMPROVEMENT (SC217) SUBJECT: AFFECTED VEHICLE RANGE: Model Production Date Range Sedona (YP) July 21, 2014 to June 10, 2016 REQUIRED TOOL: Tool Name Figure Comments KDS Kia Diagnostic System WARRANTY INFORMATION: N Code: N99 C Code: C99 Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. R 91941 3X510 0 (SC217) SJB Upgrade for Turn Signal Operation Improvement 211120R0 0.3 M/H N/A 0 VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SCSC221717 when accessing the WebDCS system. when accessing the WebDCS system.   NOTICENOTICE

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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA IMPORTANT SAFETY RECALL (NHTSA Recall Number: 21V725) This notice applies to your vehicle: (Insert VIN) November 12, 2021 Dear Kia Sedona Owner: Kia has identified a defect in your vehicle which relates to motor vehicle safety. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2015-2017 MY Kia Sedona vehicles. The defect can result in turn signal misdirection thereby increasing the risk of a crash. Our records indicate that you own or lease one of the potentially affected vehicles. What Is the Problem? The Smart Junction Box (SJB) interprets the signal from the vehicle’s multifunction switch to determine the intended turn signal direction. The SJB software logic may not properly interpret the signals received from the multifunction switch in certain circumstances. As a result, the turn signal may intermittently activate in the opposite direction of what was intended by the driver, thereby increasing the risk of a crash. Kia Will Update the Smart Junction Box Software At No Cost To You. Kia has advised its authorized dealers to update the Smart Junction Box software in your vehicle with an improved version. The improved SJB software logic will prevent the activation of a turn signal that was not intended by the driver. This work will be performed at Kia’s expense at no cost to you. The estimated time required to update the SJB software logic is approximately one (1) hour. However, your vehicle may be needed longer depending on the dealer’s schedule. A service appointment is an important way of minimizing your inconvenience. What Should You Do? • In the interest of the safety of your passengers, as well as your own safety, please immediately contact your Kia dealer to arrange for the recall repair to be conducted. • If this defect condition occurs, the unintended turn signal direction will be visible to the driver on the instrument cluster. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): SC217 What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration: Consumer Assistance Center Kia America, Inc. P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM SC217 – 2015-2017 MY SEDONA – TURN SIGNAL MISDIRECTION SAFETY RECALL CAMPAIGN If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired  Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: Signature Print Name Customer Address: Customer City: State: Zip: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested $

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SC217 November 8, 2021 ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2015-2017 MY Sedona vehicles manufactured from July 21, 2014 through June 10, 2016. The Smart Junction Box (SJB) in the subject vehicles interprets the signal from the multifunction switch to determine the intended turn signal direction. The SJB software logic may not properly interpret the signals received from the multifunction switch in certain circumstances. As a result, the turn signal may intermittently activate in the opposite direction of what was intended by the driver, thereby increasing the risk of a crash. Kia dealers will update the Smart Junction Box software logic with an improved version. The improved SJB software logic will prevent the activation of a turn signal that was not intended by the driver. The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com in the week of November 8, 2021. Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. A list of vehicles affected by this recall can be accessed on WEBDCS. Log onto the site, select the Campaigns Tab, click on Open Campaign Report in the left side menu, and select SC217 to generate the list. Kia will start notifying vehicle owners on November 12, 2021. Please start performing the repairs immediately on any affected vehicles currently in your inventory. Note that any vehicle owners who have already paid for Smart Junction Box repairs related to turn signal misdirection can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service). NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts and Service Manager. Sincerely, Kia Service Department

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SC217 November 8, 2021 ATTENTION: ALL DEALER PRINCIPALS Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2015-2017 MY Sedona vehicles manufactured from July 21, 2014 through June 10, 2016. The Smart Junction Box (SJB) in the subject vehicles interprets the signal from the multifunction switch to determine the intended turn signal direction. The SJB software logic may not properly interpret the signals received from the multifunction switch in certain circumstances. As a result, the turn signal may intermittently activate in the opposite direction of what was intended by the driver, thereby increasing the risk of a crash. Kia dealers will update the Smart Junction Box software logic with an improved version. The improved SJB software logic will prevent the activation of a turn signal that was not intended by the driver. Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start notifying the vehicle owners on November 12, 2021. What Should You Do? Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied. LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose. If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely, Kia Service Department Enclosures

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