2016-2018 Kia Forte/Forte Koup & 2018-2019 Rio Emergency Trunk Latch Release Mechanism

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***************************************************************************************************************Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
IMPORTANT SAFETY RECALL
(Interim Notice)
(NHTSA Recall Number: 21V622)
This notice applies to your vehicle: (Insert VIN)
October 5, 2021
Dear Kia Rio Owner:
Kia has identified a defect in your vehicle which relates to a noncompliance with a Federal Motor Vehicle Safety Standard (FMVSS).
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided certain 2018-2019 MY 4-door Rio vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) 401, “Interior Trunk Release”. The defect can result in the trunk’s interior emergency release to be inoperative. The inability to get out of the trunk increases the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles.
This is only an interim letter as we work to obtain the remedy part. The purpose of this letter is to keep you informed of Kia’s recall implementation plan. We will send you another letter when the remedy part is available, and the repair will be performed at no cost to you. IN THE MEANTIME, PLEASE SEE THE “WHAT SHOULD YOU DO IN THE INTERIM” SECTION BELOW.
What Is the Problem?
In high-temperature conditions, a thermal crack can develop in the pawl of the trunk latch which can intermittently cause the trunk’s interior emergency release to be inoperative. If a person is inside the trunk compartment at the same time the latch pawl cracks, the person may not be able to get out of the trunk. The inability to get out of the trunk increases the risk of injury.
Kia Will Replace the Trunk Latch Assembly At No Cost for Parts Or Labor To You.
When the remedy part is available, Kia will replace the trunk latch assembly with a new one. This work will be performed at Kia’s expense at no cost to you.
What Should You Do In the Interim?
• No one should be allowed to occupy the trunk at any time. The trunk is a very dangerous location in the event of a crash.
• To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
SC216
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
QR Code Use:
• A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
• With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
• Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.**************************************************************************************************************Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
IMPORTANT SAFETY RECALL
(Interim Notice)
(NHTSA Recall Number: 21V622)
This notice applies to your vehicle: (Insert VIN)
October 5, 2021
Dear Kia Forte Owner:
Kia has identified a defect in your vehicle which relates to a noncompliance with a Federal Motor Vehicle Safety Standard (FMVSS).
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided certain 2016-2018 MY Kia 4-door & 2-door Forte vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) 401, “Interior Trunk Release”. The defect can result in the trunk’s interior emergency release to be inoperative. The inability to get out of the trunk increases the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles.
This is only an interim letter as we work to obtain the remedy part. The purpose of this letter is to keep you informed of Kia’s recall implementation plan. We will send you another letter when the remedy part is available, and the repair will be performed at no cost to you. IN THE MEANTIME, PLEASE SEE THE “WHAT SHOULD YOU DO IN THE INTERIM” SECTION BELOW.
What Is the Problem?
In high-temperature conditions, a thermal crack can develop in the pawl of the trunk latch which can intermittently cause the trunk’s interior emergency release to be inoperative. If a person is inside the trunk compartment at the same time the latch pawl cracks, the person may not be able to get out of the trunk. The inability to get out of the trunk increases the risk of injury.
Kia Will Replace the Trunk Latch Assembly At No Cost for Parts Or Labor To You.
When the remedy part is available, Kia will replace the trunk latch assembly with a new one. This work will be performed at Kia’s expense at no cost to you.
What Should You Do In the Interim?
• No one should be allowed to occupy the trunk at any time. The trunk is a very dangerous location in the event of a crash.
• To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
SC216
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
QR Code Use:
• A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
• With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
• Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.**************************************************************************************************************A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
GROUP MODEL
FMVSS Noncompliance Recall Campaign
2016-2018MY
Forte (YD/YDm) 2/4-Door 2018-2019MY
Rio (SC) 4-Door NUMBER DATE
SC216
February 2022
FMVSS NONCOMPLIANCE RECALL CAMPAIGN TRUNK LATCH ASSEMBLY REPLACEMENT (SC216)
This bulletin provides the procedure for the replacement of the trunk latch assembly on the following vehicles:
• Certain 2016MY Forte (YD) vehicles (2/4-door) produced from March 2, 2016 through October 4, 2016,
• Certain 2016-2018MY Forte (YDm) vehicles (4-door) produced from May 11, 2016 through July 27, 2018, and
• Certain 2018-2019MY Rio (SC) vehicles produced from June 1, 2017 through July 5, 2019.
In high-temperature conditions, a thermal crack can develop in the pawl of the trunk latch which can intermittently cause the trunk’s interior emergency release to be inoperative. As a result, the subject vehicles fail to conform to the requirements of FMVSS 401, “Interior Trunk Release”. In the rare event that a person is inside the trunk compartment at the same time the latch pawl cracks, the person may not be able to get out of the trunk. The inability to get out of the trunk increases the risk of injury. Follow the procedure outlined in this publication to replace the trunk lid latch assembly. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
SUBJECT:
To assure complete customer satisfaction, always remember to refer to WebDCS Warranty
Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry)
for a list of any additional campaigns that may need to be performed on the vehicle before
returning it to the customer.

NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or
otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set
forth in this bulletin.

NOTICE
YD/YDm (2/4 Door)
SC (4 Door)
TRUNK LATCH ASSEMBLY REPLACEMENT (SC216)
Page 2 of 5
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC216 Rio (SC) Forte (YDm) February 2022
SUBJECT:
Replacement Procedure – 2/4-Door Forte (YD/YDm):
1.
Remove the trunk lid trim (A) by referring to the “Body (Interior and Exterior) → Trunk Lid → Trunk Lid Trim → Repair procedures” in the applicable Shop Manual on KGIS.
2.
Replace the trunk lid latch assembly (B) by referring to the “Body (Interior and Exterior) → Trunk Lid → Trunk Lid Latch → Repair procedures” in the applicable Shop Manual on KGIS.
3.
Install all removed parts in reverse order of disassembly.
4.
Confirm normal operation of trunk latch (open/close – lock/unlock) and trunk room lamp.
Tightening torque for
Tightening torque for boltsbolts::
61
61.2 .2 –– 96.096.0 lb.lb.inin ((6.9 6.9 –– 10.810.8 N.m)N.m)
B
A
4-Door YD/YDm
2-Door YD/YDm
B

•Use a nonUse a non–marring trim removal marring trim removal tool (such as tool (such as SnapSnap–onon®® Part Part Number PBN5 or equivalent) to Number PBN5 or equivalent) to avoid damaging trim pieces.avoid damaging trim pieces.

•Be sure to replace any damaged Be sure to replace any damaged clips.clips.

 NOTICENOTICE
Page 3 of 5
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC216 Rio (SC) Forte (YDm) February 2022
TRUNK LATCH SUBJECT: ASSEMBLY REPLACEMENT (SC216)
Replacement Procedure – 4-Door Rio (SC):
1.
Remove the trunk inside handle (A) by removing the two (2) screws.
2.
Remove the trunk lid trim by referring to the “Body (Interior and Exterior) → Trunk Lid → Trunk Lid Trim → Repair procedures” in the applicable Shop Manual on KGIS.
3.
Remove the trunk latch cable (B) and connector (C).
A
B
C
Be sure to replace any damaged clips.
Be sure to replace any damaged clips.

 NOTICENOTICE
Use a non
Use a non–marring trim marring trim removal tool removal tool (such as Snap(such as Snap–onon®® Part Number PBN5 Part Number PBN5 or equivalent) to avoid damaging trim or equivalent) to avoid damaging trim pieces.pieces.

 NOTICENOTICE
TRUNK LATCH ASSEMBLY REPLACEMENT (SC216)
Page 4 of 5
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC216 Rio (SC) Forte (YDm) February 2022
SUBJECT:
4a.
4b.
Remove the trunk latch assembly (D) by removing the two (2) bolts.
Install the new trunk latch assembly.
3.
Install all removed parts in reverse order of disassembly.
4.
Confirm normal operation of trunk latch (open/close – lock/unlock) and trunk room lamp.
D
Tightening torque for
Tightening torque for boltsbolts::
61.2
61.2 –– 96.096.0 lb.lb.inin ((6.9 6.9 –– 10.810.8 N.m)N.m)
Page 5 of 5
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC216 Rio (SC) Forte (YDm) February 2022
TRUNK LATCH SUBJECT: ASSEMBLY REPLACEMENT (SC216)
AFFECTED VEHICLE RANGE: Model Production Date Range
Forte (YD)
March 2, 2016 to October 4, 2016
Forte (YDm)
May 11, 2016 to July 27, 2018
Rio (SC)
June 1, 2017 to July 5, 2019
REQUIRED PART:
Part Name Model Part Number Figure Qty.
Trunk Lid
Latch Assembly
Forte
(YD/YDm)
81230 A7030QQK
(w/motor)
1
Rio
(SC)
81230 H9011QQK
(no motor)
1
81230 H9031QQK
(w/motor)
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Note: Refer to Warranty Bulletin 2022-04 for claim submission procedures. Model Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty.
YD (2/4 door)
R
81230 A7030
0
(SC216)
Trunk Lid Latch Assembly Replacement
211105R0
0.3 M/H
81230 A7030QQK
1
YDm
(4 door)
211M14R0
SC (4 door)
81230 H9011
0
211M12R0
0.4 M/H
81230 H9011QQK
or
81230 H9031QQK
1
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SSCC216216 when accessing the WebDCS system.when accessing the WebDCS system.

 NOTICENOTICE**************************************************************************************************************Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
IMPORTANT SAFETY RECALL
(NHTSA Recall Number: 21V622)
This notice applies to your vehicle: (Insert VIN)
FOLLOW-UP NOTICE
February 10, 2022
THE REMEDY PART FOR YOUR VEHICLE IS NOW AVAILABLE
Dear Kia Rio Owner:
Kia has identified a defect in your vehicle which relates to a noncompliance with a Federal Motor Vehicle Safety Standard (FMVSS).
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided certain 2018-2019 MY 4-door Rio vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) 401, “Interior Trunk Release”. The defect can result in the trunk’s interior emergency release to be inoperative. The inability to get out of the trunk increases the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles. This is a follow-up to the notice sent to you in October 2021. The remedy part is now available to be installed in your vehicle.
What Is the Problem?
In high-temperature conditions, a thermal crack can develop in the pawl of the trunk latch which can intermittently cause the trunk’s interior emergency release to be inoperative. If a person is inside the trunk compartment at the same time the latch pawl cracks, the person may not be able to get out of the trunk. The inability to get out of the trunk increases the risk of injury.
Kia Will Replace the Trunk Latch Assembly At No Cost for Parts Or Labor To You.
Kia will replace the trunk latch assembly with a new one. This work will be performed at Kia’s expense at no cost to you. The actual time required to perform this repair will be approximately 1 hour. However, your vehicle may be needed longer. Please contact your authorized Kia dealer for an estimate of how long they may need your vehicle for this repair.
What Should You Do In the Interim?
• No one should be allowed to occupy the trunk at any time. The trunk is a very dangerous location in the event of a crash.
• To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
SC216
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
QR Code Use:
• A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
• With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
• Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.
REQUEST FOR REIMBURSEMENT FORM
SC216 –2018-2019 MY RIO (4-DOOR) VEHICLES EMERGENCY TRUNK LATCH RELEASE MECHANISM NONCOMPLIANCE RECALL CAMPAIGN
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs).
If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542
Please allow at least sixty (60) days for review and response.
Customer First Name:
Customer Last Name:
Attach the following:
o Repair Order showing:
o Name & address of person paying for the repair
o Vehicle Identification Number (VIN) of vehicle repaired
o Description of the problem repaired
 Date of repair, mileage at the time of repair and total cost of claimed repair expense
o Evidence of Payment of Repair showing:
o Date of Payment
o Amount Paid (e.g., copies of cancelled check or credit card receipt)
I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign.
CLAIMANT’S SIGNATURE:
____________________________________________ _________________________________________ Signature Print Name
Customer Address:
Customer City:
State:
Zip:
Phone #:
( ) –
Email:
Vehicle Identification Number:
Mileage at Time of Repair:
Date of Repair:
/ /
Amount of Reimbursement Requested
$**************************************************************************************************************Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
IMPORTANT SAFETY RECALL
(NHTSA Recall Number: 21V622)
This notice applies to your vehicle: (Insert VIN)
FOLLOW-UP NOTICE
February 10, 2022
THE REMEDY PART FOR YOUR VEHICLE IS NOW AVAILABLE
Dear Kia Forte Owner:
Kia has identified a defect in your vehicle which relates to a noncompliance with a Federal Motor Vehicle Safety Standard (FMVSS).
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided certain 2016-2018 MY Kia 4-door & 2-door Forte vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) 401, “Interior Trunk Release”. The defect can result in the trunk’s interior emergency release to be inoperative. The inability to get out of the trunk increases the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles. This is a follow-up to the notice sent to you in October 2021. The remedy part is now available to be installed in your vehicle.
What Is the Problem?
In high-temperature conditions, a thermal crack can develop in the pawl of the trunk latch which can intermittently cause the trunk’s interior emergency release to be inoperative. If a person is inside the trunk compartment at the same time the latch pawl cracks, the person may not be able to get out of the trunk. The inability to get out of the trunk increases the risk of injury.
Kia Will Replace the Trunk Latch Assembly At No Cost for Parts Or Labor To You.
Kia will replace the trunk latch assembly with a new one. This work will be performed at Kia’s expense at no cost to you. The actual time required to perform this repair will be approximately 1 hour. However, your vehicle may be needed longer. Please contact your authorized Kia dealer for an estimate of how long they may need your vehicle for this repair.
What Should You Do In the Interim?
• No one should be allowed to occupy the trunk at any time. The trunk is a very dangerous location in the event of a crash.
• To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
SC216
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
QR Code Use:
• A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
• With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
• Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.
REQUEST FOR REIMBURSEMENT FORM
SC216 –2016-2018 MY FORTE (4-DOOR & 2-DOOR) VEHICLES EMERGENCY TRUNK LATCH RELEASE MECHANISM NONCOMPLIANCE RECALL CAMPAIGN
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs).
If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542
Please allow at least sixty (60) days for review and response.
Customer First Name:
Customer Last Name:
Attach the following:
o Repair Order showing:
o Name & address of person paying for the repair
o Vehicle Identification Number (VIN) of vehicle repaired
o Description of the problem repaired
 Date of repair, mileage at the time of repair and total cost of claimed repair expense
o Evidence of Payment of Repair showing:
o Date of Payment
o Amount Paid (e.g., copies of cancelled check or credit card receipt)
I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign.
CLAIMANT’S SIGNATURE:
____________________________________________ _________________________________________ Signature Print Name
Customer Address:
Customer City:
State:
Zip:
Phone #:
( ) –
Email:
Vehicle Identification Number:
Mileage at Time of Repair:
Date of Repair:
/ /
Amount of Reimbursement Requested
$**************************************************************************************************************SC216
September 30, 2021
INTERIM NOTICE
ATTENTION:
ALL DEALER PARTS & SERVICE MANAGERS
This is an INTERIM notice as Kia is currenting working on obtaining the remedy part. The purpose of this communication is to keep you informed of Kia’s recall implementation plan. We will send you another notice as soon as the remedy part becomes available.
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Noncompliance Recall Campaign on certain 2016-2018 MY 4-door & 2-door Forte vehicles manufactured from March 2, 2016 through July 27, 2018 and certain 2018-2019 MY 4-door Rio vehicles manufactured from June, 1 2017 through July 5, 2019.
In high-temperature conditions, a thermal crack can develop in the pawl of the trunk latch which can intermittently cause the trunk’s interior emergency release to be inoperative. As a result, the subject vehicles fail to comply with the requirements of FMVSS 401, “Interior Trunk Release”. In the rare event that a person is inside the trunk compartment at the same time the latch pawl cracks, the person may not be able to get out of the trunk. The inability to get out of the trunk increases the risk of injury.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com once the remedy part is available.
Enclosed you will find a copy of the interim owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that once the remedy part becomes available, any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail interim notices to the affected vehicle owners on October 5, 2021. A follow-up notice will be mailed once the remedy part becomes available.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Noncompliance Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this noncompliance recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely, Kia Service Department**************************************************************************************************************SC216
February 4, 2022
ATTENTION:
ALL DEALER PARTS & SERVICE MANAGERS
THIS IS A FOLLOW UP NOTICE TO ADVISE THAT THE REMEDY PART IS NOW AVAILABLE.
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Noncompliance Recall Campaign on certain 2016-2018 MY 4-door & 2-door Forte vehicles manufactured from March 2, 2016 through July 27, 2018 and certain 2018-2019 MY 4-door Rio vehicles manufactured from June, 1 2017 through July 5, 2019.
In high-temperature conditions, a thermal crack can develop in the pawl of the trunk latch which can intermittently cause the trunk’s interior emergency release to be inoperative. As a result, the subject vehicles fail to comply with the requirements of FMVSS 401, “Interior Trunk Release”. In the rare event that a person is inside the trunk compartment at the same time the latch pawl cracks, the person may not be able to get out of the trunk. The inability to get out of the trunk increases the risk of injury.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com in the week of February 7, 2022.
Enclosed you will find a copy of the follow-up owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Any vehicle owner who has already paid for related repairs can submit a request for reimbursement online via the Owner’s Section of www.kia.com. Kia will mail follow-up notices to the affected vehicle owners gradually, in multiple waves, from February 10, 2022 through April 29, 2022 advising them that the remedy part is now available and for them to contact their Kia dealer to have the repair completed.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Noncompliance Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this noncompliance recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely, Kia Service Department
FOLLOW-UP NOTICE**************************************************************************************************************SC216
February 4, 2022
ATTENTION:
ALL DEALER PRINCIPALS
THIS IS A FOLLOW UP NOTICE TO ADVISE THAT THE REMEDY PART IS NOW AVAILABLE.
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Noncompliance Recall Campaign on certain 2016-2018 MY 4-door & 2-door Forte vehicles manufactured from March 2, 2016 through July 27, 2018 and certain 2018-2019 MY 4-door Rio vehicles manufactured from June, 1 2017 through July 5, 2019.
In high-temperature conditions, a thermal crack can develop in the pawl of the trunk latch which can intermittently cause the trunk’s interior emergency release to be inoperative. As a result, the subject vehicles fail to comply with the requirements of FMVSS 401, “Interior Trunk Release”. In the rare event that a person is inside the trunk compartment at the same time the latch pawl cracks, the person may not be able to get out of the trunk. The inability to get out of the trunk increases the risk of injury.
Your Service Manager was sent a copy of the follow-up owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will be mailing follow-up notices to the affected vehicle owners gradually, in multiple waves, from February 10, 2022 through April 29, 2022 advising them that the remedy part is now available and for them to contact their authorized Kia dealer to have the repair completed.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this noncompliance recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
FOLLOW-UP NOTICE**************************************************************************************************************SC216
September 30, 2021
INTERIM NOTICE
ATTENTION:
ALL DEALER PRINCIPALS
This is an INTERIM notice as Kia is currenting working on obtaining the remedy part. The purpose of this communication is to keep you informed of Kia’s recall implementation plan. We will send you another notice as soon as the remedy part becomes available.
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Noncompliance Recall Campaign on certain 2016-2018 MY 4-door & 2-door Forte vehicles manufactured from March 2, 2016 through July 27, 2018 and certain 2018-2019 MY 4-door Rio vehicles manufactured from June, 1 2017 through July 5, 2019.
In high-temperature conditions, a thermal crack can develop in the pawl of the trunk latch which can intermittently cause the trunk’s interior emergency release to be inoperative. As a result, the subject vehicles fail to comply with the requirements of FMVSS 401, “Interior Trunk Release”. In the rare event that a person is inside the trunk compartment at the same time the latch pawl cracks, the person may not be able to get out of the trunk. The inability to get out of the trunk increases the risk of injury.
Your Service Manager was sent a copy of the interim owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles. Kia will start mailing interim notices to the affected vehicle owners on October 5, 2021.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this noncompliance recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures

SEOCONTENT-END