FMVSS Noncompliance Recall Campaign – 2022 Kia Telluride w/3.5” LCD Cluster Screen

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***************************************************************************************************************A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. GROUP MODEL FMVSS Noncompliance Recall Campaign 2022MY Telluride (ON) w/3.5” LCD Cluster Screen NUMBER DATE SC215 July 2021 FMVSS NONCOMPLIANCE RECALL CAMPAIGN LCD CLUSTER LOGIC IMPROVEMENT (SC215) This bulletin provides the procedure to improve the logic of the Cluster (CLU) on some 2022MY Telluride (ON) vehicles equipped with the 3.5” LCD Cluster, produced from May 26, 2021 through July 16, 2021. Due to an instrument cluster’s software error and under certain starting conditions, the LCD screen will remain blank, resulting in the driver’s inability to see the odometer. As a result, the subject vehicles fail to comply with the visibility requirement of Federal Motor Vehicles Safety Standard (FMVSS) 101, “Controls and Display”. This condition does not affect the functionality of the vehicle’s underlying systems or dedicated telltale/warning lamps. In order to improve the cluster operation, apply the improved software logic to the ‘Cluster’ system using the KDS ECU Upgrade function as described in this bulletin. For confirmation that the latest reflash has been applied to a vehicle you are working on, verify the ROM ID using the table on page 3 of this bulletin. Before conducting the procedure, verify the vehicle is included in the list of affected VINs. SUBJECT: To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.  NOTICE There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been rep aired pursuant to the procedures set forth in this bulletin.  NOTICE LCD CLUSTER LOGIC IMPROVEMENT (SC215) Page 2 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC215 Telluride (ON) July 2021 SUBJECT: ECU Upgrade Procedure: To correct this condition, the ECU should be reprogrammed using the KDS download, as described in this bulletin. ROM ID INFORMATION TABLE: Upgrade Event #565 Model MY System ECU P/No. ROM ID Previous New Telluride (ON) 2022 Cluster (3.5 Mono TFT-LCD) 94001 S9500 94001 S9510 94002 S9500 94002 S9510 94003 S9500 94003 S9510 94003 S9520 94003 S9530 2.00 2.01 To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle’s ECM ROM ID and reference the Information Table as necessary. Upgrade Event Name 565. ON MONO TFT-LCD CLUSTER OPERATION LOGIC IMPROVEMENT  •Confirm a Confirm a fully charged batteryfully charged battery (12.3 volts or higher is necessary) is used (12.3 volts or higher is necessary) is used oror utilize a fully utilize a fully charged jump starter box connected to the battery.charged jump starter box connected to the battery.  •Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.  •All ECU upgrades must be performed with the ignition set to All ECU upgrades must be performed with the ignition set to the ‘ON’ position unless otherwise the ‘ON’ position unless otherwise stated.stated.  •Damaged VCI II units should Damaged VCI II units should notnot be used and promptly replaced.be used and promptly replaced.  •Be careful not to disconnect the VCIBe careful not to disconnect the VCI–II connected to the vehicle during the ECU upgrade II connected to the vehicle during the ECU upgrade procedure.procedure.  •DO NOT start the engine during ECU upgrade.DO NOT start the engine during ECU upgrade.  •DO NOT DO NOT turn the ignition key ‘OFF’ turn the ignition key ‘OFF’ oror interrupt the power supply during ECU upgrade.interrupt the power supply during ECU upgrade.  •When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before starting the engine.starting the engine.  •ONLY use approved ECU upgrade software designated for the correct appliONLY use approved ECU upgrade software designated for the correct application.cation.   NOTICENOTICE It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to the ECU.the ECU.   IMPORTANTIMPORTANT Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the applicable model is equipped with an immobilizer security system. Failure to follow proper applicable model is equipped with an immobilizer security system. Failure to follow proper procedures may cause the PCM to become inoperative after the upgradeprocedures may cause the PCM to become inoperative after the upgrade and any claims associated and any claims associated with this repair may be subject to chargeback.with this repair may be subject to chargeback.   Page 3 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC215 Telluride (ON) July 2021 LCD CLUSTER SUBJECT: LOGIC IMPROVEMENT (SC215) Connect the VCI-II to the OBD-II connector, located under the driver’s side of the instrument panel. With the ignition ON, turn ON the KDS tablet. Select ‘KDS’ from the home screen. Confirm communication with VCI (A) and then configure the vehicle (B) using the ‘AUTO VIN’ (C) feature. Select ‘ECU Upgrade’. Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged. Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.   NOTICENOTICE The ECU upgrade function on The ECU upgrade function on KDS KDS operates wirelessly. It is not necessary operates wirelessly. It is not necessary to perform the upgrade via USB cable.to perform the upgrade via USB cable.   NOTICENOTICE A B C LCD CLUSTER LOGIC IMPROVEMENT (SC215) Page 4 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC215 Telluride (ON) July 2021 SUBJECT: The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event #565. Select Auto Mode. Select the CLU system under the System selection menu. Touch ID Check (D) and confirm that the latest update is available. Select Upgrade Event #565 and select Upgrade to continue. The ECU upgrade will begin and the progress of the upgrade will appear on the bar graph. Upgrade part (1/2) (E) will download the upgrade event to the VCI-II. Upgrade part (2/2) (F) will upgrade the ECU. KDS screenshot shown above is for demonstration purposes only. Events shown in screenshot are not applicable to this bulletin. The vehicle must be identified in The vehicle must be identified in Vehicle Selection to download an Vehicle Selection to download an Event for that vehicle.Event for that vehicle.   NOTICENOTICE Do NOT attempt to perform a Manual Do NOT attempt to perform a Manual Mode upgrade UNLESS Auto Mode Mode upgrade UNLESS Auto Mode fails. Always follow the instructions fails. Always follow the instructions given on the KDS given on the KDS in either Auto or in either Auto or Manual mode.Manual mode. CAUTIONCAUTION Do not touch the system buttons (like Do not touch the system buttons (like ‘Back’, ‘‘Back’, ‘Home’, ‘etc.’) while Home’, ‘etc.’) while performing ECU Upgrade.performing ECU Upgrade. CAUTIONCAUTION E F D Page 5 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC215 Telluride (ON) July 2021 LCD CLUSTER SUBJECT: LOGIC IMPROVEMENT (SC215) If a “Communication Fail” screen appears, verify that the VCI-II and KDS are communicating properly. Select ‘OK’ and restart the procedure from step 4. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select ‘OK’ to continue. Once the upgrade is complete, select ‘OK’ to finalize the procedure. When prompted, select ‘YES’ to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade. Start the engine to confirm normal operation of the vehicle and the cluster. If an error notice continues to appear If an error notice continues to appear or if the upgrade cannot be or if the upgrade cannot be performed, DO NOT disconnect the performed, DO NOT disconnect the KDS/VCIKDS/VCI–II. Contact GIT America Help II. Contact GIT America Help Desk at (888) 542Desk at (888) 542–4371 or Techline.4371 or Techline.   NOTICENOTICE LCD CLUSTER LOGIC IMPROVEMENT (SC215) Page 6 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC215 Telluride (ON) July 2021 SUBJECT: Manual Upgrade Procedure: Manual Mode ECU Upgrade Passwords Menu Password ON CLU (3.5 Mono TFT-LCD) : 94001/2-S9500/10, 94003-S9500/10/20/30 9500 Within the ECU Upgrade screen displayed, select Manual Mode. Select the CLU system under the System selection menu. Select Upgrade Event #565 and select Upgrade to continue. Select the appropriate control unit part number with reference to the ROM ID Information Table on page 3, and select OK. Enter the appropriate password from the Manual Mode password table above and select OK. The upgrade will begin and the progress of the upgrade will appear on the bar graph. When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK. Once the upgrade is complete, select OK to finalize the procedure. When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade. Start the engine to confirm proper operation of the vehicle. The manual upgrade The manual upgrade should ONLY be performed if the automatic upgrade failsshould ONLY be performed if the automatic upgrade fails.. If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in the ‘ON’ position to reset the control unit BEFORE performing manual upgrade.the ‘ON’ position to reset the control unit BEFORE performing manual upgrade. See table below for See table below for ‘Manual Mode’ passwords.‘Manual Mode’ passwords.   NOTICENOTICE Page 7 of 7 Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: SC215 Telluride (ON) July 2021 LCD CLUSTER SUBJECT: LOGIC IMPROVEMENT (SC215) AFFECTED VEHICLE RANGE: Model Production Date Range Telluride (ON) May 26, 2021 to July 16, 2021 REQUIRED TOOL: Tool Name Figure Comments KDS Kia Diagnostic System WARRANTY INFORMATION: N Code: N99 C Code: C99 Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty. R 94001 S9000 0 (SC215) Cluster Logic Improvement 211A22R0 0.3 M/H N/A 0 VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SSCC215215 when accessing the WebDCS system.when accessing the WebDCS system.   NOTICENOTICE
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Kia America, Inc. Corporate Headquarters 111 Peters Canyon Road, Irvine, CA 92606-1790 USA SC215 IMPORTANT NONCOMPLIANCE RECALL (NHTSA Recall Number: 21V577) This notice applies to your vehicle: (Insert VIN) August 3, 2021 Dear Kia Telluride Owner: Kia has identified a defect in your vehicle which relates to a noncompliance with a Federal Motor Vehicle Safety Standard (FMVSS). This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that certain 2022MY Telluride vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) 101, “Controls and Displays”. Our records indicate that you own or lease one of the potentially affected vehicles. What Is The Problem? The vehicle’s instrument cluster contains an LCD screen which displays certain information once the vehicle is started. Due to a software error and under certain starting conditions (if the vehicle is started after the vehicle’s welcome graphic on the LCD screen has completed), the LCD screen will remain blank. A blank LCD display may be missing information, such as the digital speedometer, gear selection indicator, and odometer, which may increase the risk of a crash. Kia Will Update the Instrument Cluster’s Software At No Cost To You. Kia has advised its authorized dealers to update the instrument cluster’s software in your vehicle with an improved version. This work will be performed at Kia’s expense at no cost to you. What Should You Do? • Please immediately contact your Kia dealer to arrange for the recall repair to be conducted. The estimated time required to update the instrument cluster’s software is approximately one (1) hour. However, your vehicle may be needed longer depending on the dealer’s schedule. A service appointment is an important way of minimizing your inconvenience. • Until this recall repair is completed, if you experience a blank LCD screen and the odometer reading is not displayed after you start your vehicle, you may correct the problem by taking either of these actions: o Turn off your vehicle, open and close the driver’s door, and start your vehicle again, or o Open a window, and then turn off and restart your vehicle. After this, the window may be closed. • There are also ways to avoid the problem from initial startup: o Start your vehicle before the welcome graphic has completed (within roughly 5 seconds of first opening the driver’s door), or o Start your vehicle remotely using the remote start feature. • To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use): What If You Have Already Paid To Have This Situation Corrected? If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with the attached Request for Reimbursement Form directly to Kia for review and consideration: Consumer Assistance Center Kia America, Inc P.O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 The Kia Consumer Assistance Center is available at the number listed above if you have any questions or require assistance in submitting your claim. Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim. Have You Changed Your Address Or Sold Your Kia? If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above. What If You Are A Vehicle Lessor? What If You Have Other Questions? If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you. Sincerely, Consumer Affairs Department Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. QR Code Use: • A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos. • With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace. • Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions. REQUEST FOR REIMBURSEMENT FORM – NONCOMPLIANCE RECALL CAMPAIGN SC215 – 2022 MY KIA TELLURIDE BLANK LCD CLUSTER SCREEN If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs). If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542 Please allow at least sixty (60) days for review and response. Customer First Name: Customer Last Name: Customer Address: Customer City: State: ZIP: Phone #: ( ) – Email: Vehicle Identification Number: Mileage at Time of Repair: Date of Repair: / / Amount of Reimbursement Requested: $ Attach the following: o Repair Order showing: o Name & address of person paying for the repair o Vehicle Identification Number (VIN) of vehicle repaired o Description of the problem repaired § Date of repair, mileage at the time of repair and total cost of claimed repair expense o Evidence of Payment of Repair showing: o Date of Payment o Amount Paid (e.g., copies of cancelled check or credit card receipt) I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign. CLAIMANT’S SIGNATURE: ____________________________________________ _________________________________________ Signature Print Name
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SC215
July 29, 2021
ATTENTION:
ALL DEALER PRINCIPALS
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Noncompliance Recall Campaign to update the software for the instrument cluster with an improved version on certain 2022 MY Kia Telluride vehicles equipped with 3.5” LCD instrument cluster screen produced from May 26, 2021 through July 16, 2021.
The vehicle’s instrument cluster contains an LCD screen which displays certain information once the vehicle is started. Due to a software error and under certain starting conditions, the LCD screen will remain blank resulting in the driver’s inability to see the odometer. As a result, the subject vehicles fail to comply with the visibility requirements of Federal Motor Vehicle Safety Standard (FMVSS) 101, “Controls and Displays”. This condition does not affect the functionality of the vehicle’s underlying systems or dedicated telltale/warning lamps.
The Technical Service Bulletin that provides software update procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com in the week of July 29, 2021.
Your Service Manager was sent a sample copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected 2022 MY Telluride vehicles.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the recall campaign performed on their 2022 MY Telluride vehicles.
Kia will start notifying the vehicle owners on August 3, 2021.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this noncompliance recall campaign, and for no other purpose.
Your prompt attention in completing this recall campaign is appreciated. If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
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SC215
July 29, 2021
ATTENTION:
ALL DEALER PARTS & SERVICE MANAGERS
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Noncompliance Recall Campaign to update the software for the instrument cluster with an improved version on certain 2022 MY Kia Telluride vehicles equipped with 3.5” LCD instrument cluster screen produced from May 26, 2021 through July 16, 2021.
The vehicle’s instrument cluster contains an LCD screen which displays certain information once the vehicle is started. Due to a software error and under certain starting conditions, the LCD screen will remain blank resulting in the driver’s inability to see the odometer. As a result, the subject vehicles fail to comply with the visibility requirements of Federal Motor Vehicle Safety Standard (FMVSS) 101, “Controls and Displays”. This condition does not affect the functionality of the vehicle’s underlying systems or dedicated telltale/warning lamps.
Enclosed you will find a sample copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. A list of Kia Telluride vehicle owners affected by this recall can be accessed on WEBDCS. Log onto the site, select the Campaigns Tab, click on Open Campaign Report in the left side menu, and select SC215 to generate the list.
Notices to the affected vehicle owners will be mailed on August 3, 2021. Please start performing the repairs immediately on any affected vehicles currently in your inventory.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their 2022 MY Kia Telluride vehicles. This Noncompliance Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g. flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this noncompliance recall campaign, and for no other purpose.
Your prompt attention in completing this recall is appreciated. If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Kia Service Department
Enclosures
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