July 22, 2020 NHTSA CAMPAIGN NUMBER: 20V422000
Potential Loss of Steering Control
A loss of steering control can increase the risk of a crash.
NHTSA Campaign Number: 20V422
Manufacturer Kia
Motors America
Components STEERING
Potential Number of Units Affected 104
Summary
Kia Motors America (Kia) is recalling certain 2020 Stinger vehicles equipped with a 2.0L Turbo-GDI engine. A component within the Rack Mounted Motor Driven Power Steering (MDPS) Assembly may have been manufactured incorrectly, possibly resulting in the steering locking or becoming difficult while driving.
Remedy
Kia will notify owners, and dealers will replace the MDPS Assembly, free of charge. The recall began August 28, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC193.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Kia has a Recall
| GROUP | MODEL | |
| Safety Recall | 2020MY Stinger (CK) | |
| NUMBER | DATE | |
| SC193 | August 2020 | |
| SAFETY RECALL CAMPAIGN | ||
| SUBJECT:
REPLACEMENT OF THE R-MDPS ASSEMBLY (SC193) | ||
This bulletin provides the procedure to replace the rack mounted motor driven power steering (R-MDPS) / steering gear box assembly on some 2020MY Stinger (CK) vehicles equipped with THETA II 2.0L T-GDI (RWD/AWD) vehicles produced from October 7, 2019 through December 12, 2019. The Rack & Ball/Nut Assembly (RBNA), an internal component of the R-MDPS
Assembly, may have been manufactured incorrectly. Over time, the incorrectly manufactured RBNA component may fracture, causing the steering to lock or become difficult to steer while driving. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
R-MDPS / Steering Gear Box Assembly
NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
NOTICE
To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
Replacement Procedure:
1. Save radio presets and disconnect battery negative (-) terminal.
2. Replace the R-MDPS by referring to the “Steering System → Electrical Power Steering → Steering Gear Box → Repair procedures” chapter in the applicable Shop Manual on KGIS.
3. Install the R-MDPS in the reverse order of removal.
4. Refer to the “Steering System → Electrical Power Steering → Repair procedures” chapter in the applicable Shop Manual on KGIS.
IMPORTANT
Ensure to check the alignment and register “ASP Calibration EPS Type Recognition” instruction outlined on KGIS.
5. Reconnect battery negative (-) terminal and restore radio presets.
6. Confirm normal operation and no instrument cluster indicators illuminate.
AFFECTED VEHICLE RANGE:
| Model | Production Date Range |
| Stinger (CK) | October 7, 2019 to December 12, 2019 |
REQUIRED PART:
| Part Name | Part Number | Figure | Qty. |
| R-MDPS Assembly (RWD) | 57700-J5200QQK | 1 | |
| R-MDPS Assembly (AWD) | 57700-J5400QQK |
WARRANTY INFORMATION:
N Code: N99 C Code: C99
| Model | Claim Type | Causal P/N | Qty. | Repair Description | Labor Op Code | Op Time | Replacement P/N | Qty. |
| CK (RWD) | R | 57700 J5200 | 0 | (SC193)
R-MDPS Assembly Replacement | 201078R0 | 2.0 M/H | 57700 J5200QQK | 1 |
| CK (AWD) | 57700 J5400 | 201078R1 | 57700 J5400QQK | 1 |
Note: Refer to Warranty Bulletin 2020-19 for claim submission procedures.
NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SC193 when accessing the WebDCS system.
TSB: SC193 Stinger (CK) August 2020
IMPORTANT SAFETY RECALL
(NHTSA Recall Number: 20V-422)
This notice applies to your vehicle: (Insert VIN)
August 28, 2020
Dear Kia Stinger Owner:
Kia has identified a defect in your vehicle that relates to motor vehicle safety
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia Motors has decided that a defect that relates to motor vehicle safety exists in some 2020 MY Kia Stinger vehicles. The defect can make it difficult to steer the vehicle. Difficulty and/or loss of steering increases the risk of a crash. Our records indicate that you own or lease one of the potentially affected vehicles.
What Is The Problem?
The Rack & Ball/Nut Assembly (RBNA), an internal component of the Rack Mounted Motor Driven Power Steering (MDPS) Assembly, may have been manufactured incorrectly. Over time, the incorrectly manufactured RBNA component may fracture, causing the steering to lock or become difficult to steer while driving thereby increasing the risk of a crash.
Kia Will Replace the MDPS Assembly Free Of Charge At No Cost For Parts Or Labor To You.
Kia has advised its authorized Kia dealers to replace the Motor Driven Power Steering (MDPS) Assembly with a new one. The work will be performed at Kia’s expense at no cost to you. The estimated time required to repair your vehicle is approximately 2-3 hours. However, your vehicle may be needed longer; therefore, we recommend scheduling a service appointment to minimize any inconvenience.
What Should You Do?
- If you hear any noise when turning the steering wheel or if you experience any difficulty turning the steering wheel, please immediately stop driving your vehicle and contact Kia Roadside Assistance at 800-333-4Kia(4542) to request that your vehicle be towed to the nearest Kia dealer for inspection and repair as soon as possible.
- In the interest of the safety of your passengers, as well as your own safety, please immediately contact your Kia dealer to arrange for the recall repair to be conducted.
- To find your nearest dealer, visit kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a cover letter directly to Kia for review and consideration:
Consumer Assistance Center
Kia Motors America, Inc
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
The Kia Consumer Assistance Center is available at the number listed above if you have any questions or require assistance in submitting your claim.
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
QR Code Use:
- A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
- With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
- Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.
SC193
SC193 – 2020 MY KIA STINGER MOTOR DRIVEN POWER STEERING (MDPS)
SAFETY RECALL CAMPAIGN Q & A
August 21, 2020
| Q1. | What type of campaign is Kia conducting? |
| A1. | Kia Motors is conducting a safety recall on some 2020 MY Kia Stinger vehicles equipped with the 2.0L Turbo-GDI engine to replace the Motor Driven Power Steering Assembly with a new one.
|
| Q2. | What vehicles are affected by the recall? |
| A2. | Some 2020 MY Kia Stinger vehicles equipped with the 2.0L Turbo-GDI engine manufactured from October 7, 2019 through December 12, 2019.
|
| Q3. | How many customer vehicles are affected by this recall? |
| A3. | Approximately 104 vehicles are affected by this recall.
|
| Q4. | What is the concern with the Motor Driven Power Steering Assembly? |
| A4. | The Rack & Ball/Nut Assembly (RBNA), an internal component of the Rack Mounted Motor Driven Power Steering (MDPS) Assembly, may have been manufactured incorrectly. Over time, the incorrectly manufactured RBNA component may fracture, causing the steering to lock or become difficult to steer while driving, thereby increasing the risk of a crash.
|
| Q5. | Can you describe the recall campaign fix? |
| A5. | Kia will instruct authorized dealers to replace the MDPS with a new one. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed May 11, 2020.
|
| Q6. | How was the issue discovered? |
| A6. | Through the regular monitoring of field information.
|
| Q7. | What should vehicle owners do when they receive the notification? |
| A7. | If an owner hears any noise when turning the steering wheel or experiences any difficulty turning the steering wheel, the customer should stop driving the vehicle and contact Kia Roadside Assistance at 800-3334Kia(4542) to request that the vehicle be towed to the nearest Kia dealer for repair as soon as possible.
In the interest of the safety of their passengers, as well as their own safety, customers should immediately contact their Kia
|
| Q8. | Will this cost vehicle owners any money? |
| A8. | No. Kia will perform the recall repair at no cost to the customer.
|
| Q9. | What about customers who may have already paid to have this issue remedied? |
| A9. | If the customer has incurred expense to have this issue remedied prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia via the Owners section of www.kia.comor mail their receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
|
| Q10. | How long will the repair take? |
| A10. | The estimated time required to replace the MDPS with a new one is approximately two to three hours. However, the vehicle may be needed longer; therefore, it is recommended that the customer contact the dealer for an estimate of how long they may need the vehicle and schedule a service appointment to minimize inconvenience. (Most Kia dealers have online appointment scheduling via their dealership web sites to maximize convenience).
|
| Q11. | How will owners of the affected vehicles be notified? |
| A11. | Kia will be notifying owners of the affected vehicles by first-class mail beginning on August 28, 2020.
|
| Q12. | Are there any restrictions on an owner’s eligibility? |
| A12. | No.
|
| Q13. | If a customer has an immediate question, where can they get further information? |
| A13. | The customer can contact their local Kia dealership or call Kia’s Consumer Assistance Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Standard Time, or via the internet @ www.kia.com (Owner’s Section).
|
August 21, 2020
Attention: All Dealer Principals
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a
Safety Recall Campaign to replace the Motor Driven Power Steering (MDPS) Assembly on some 2020 MY Kia Stinger vehicles equipped with the 2.0L Turbo-GDI engine manufactured from October 7, 2019 through December 12, 2019. The Rack & Ball/Nut Assembly (RBNA), an internal component of the Rack Mounted Motor Driven Power Steering (MDPS) Assembly, may have been manufactured incorrectly. Over time, the incorrectly manufactured RBNA component may fracture, causing the steering to lock or become difficult to steer while driving, thereby increasing the risk of a crash.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com in the week of August 24, 2020.
Your Service Manager was sent a draft copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected 2020 MY Kia Stinger vehicles. Kia will notify the affected vehicle owners on August 28, 2020.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the recall campaign performed on their 2020 MY Kia Stinger vehicles.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
Your prompt attention in completing this recall campaign is appreciated. If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC193
August 21, 2020
Attention: All Kia Parts & Service Managers
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign to replace the Motor Driven Power Steering (MDPS) Assembly on some 2020 MY Kia Stinger vehicles equipped with the 2.0L Turbo-GDI engine manufactured from October 7, 2019 through December 12, 2019. The Rack & Ball/Nut Assembly (RBNA), an internal component of the Rack Mounted Motor Driven Power Steering (MDPS) Assembly, may have been manufactured incorrectly. Over time, the incorrectly manufactured RBNA component may fracture, causing the steering to lock or become difficult to steer while driving, thereby increasing the risk of a crash.
PART INFORMATION: A valid VIN will be required to order this MDPS Assembly.
NOTE: Dealers will be able to submit for reimbursement of alternate transportation expenses in the same manner as normal warranty claims in WebDCS.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com in the week of August 24, 2020.
Enclosed you will find a draft copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. A list of Kia Stinger vehicle owners affected by this recall can be accessed on WEBDCS. Log onto the site, select the Campaigns Tab, click on Open Campaign Report in the left side menu, and select SC193 to generate the list.
Notices to the affected vehicle owners will be mailed on August 28, 2020. Please start performing the repairs immediately on any affected vehicles currently in your inventory.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their 2020 MY Kia Stinger vehicles. This Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g. flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
Your prompt attention in completing this recall is appreciated. If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC193
2020MY Stinger MDPS Chronology
Basis of Safety Defect Determination 573.6(c)(6)
| June 1, 2020—July 9, 2020 | Kia Motor Corporation (KMC) sends one (1) warranty returned part where customer in Korean domestic market alleged noise and difficulty steering to supplier of Rack & Nut/Ball Assembly (RBNA)(1) on 6/1/2020 for evaluation. Supplier conducts investigation of issue and informs KMC that condition presumed to be a production facility issue.
|
| July 10—July 15, 2020 | KMC, RBNA supplier1 and Hyundai Mobis confirm noise and difficulty steering issue caused by the insertion of an insufficient number of balls into the RBNA. RBNA supplier identifies all affected RBNA’s were manufactured on 3/1/2019. The last day the problematic RBNA’s were supplied by the RBNA supplier to Hyundai Mobis was 9/20/19. KMC’s review of vehicle production records confirms 104 vehicles produced from 10/7/2019 thru 12/12/2019 were equipped with the affected RBNA.
|
| July 16, 2020
| Based on gathered information, KMC decides to conduct a recall of the 2020MY Stinger. Two (2) customer complaints potentially related to issue. No known accidents or injuries.
|
1 RBNA Supplier Information
Name: Schaeffler Technologies AG & Co. KG
Contact: Binder, Bernd (Quality Manager)
Email: [email protected]
Address: Industriestr.1-3, Herzogenaurach, 91074 / Germany
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| KIA | STINGER | 2020 |
13 Associated Documents
Recall Acknowledgement
RCAK-20V422-4604.pdf 349.248KB
Chronology
RMISC-20V422-1767.pdf 136.671KB
Defect Notice 573 Report
RCLRPT-20V422-1697.PDF 213.917KB
Miscellaneous Document – REQUEST FOR REIMBURSEMENT FORM – SAFETY RECALL CAMPAIGN
RMISC-20V422-5206.pdf 99.961KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V422-9544.PDF 211.126KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V422-5609.PDF 211.226KB
Remedy Instructions and TSB
RCRIT-20V422-0565.pdf 336.348KB
Recall Quarterly Report #3, 2021-1
RCLQRT-20V422-4632.PDF 211.309KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V422-7008.pdf 157.477KB
Manufacturer Notices(to Dealers,etc)- SC193 – Dealer Principal Memo
RCMN-20V422-9409.pdf 131.195KB
Miscellaneous Document – SC193 – 2020 MY KIA STINGER MOTOR DRIVEN POWER STEERING (MDPS) SAFETY RECALL CAMPAIGN Q & A
RMISC-20V422-0952.pdf 345.963KB
Manufacturer Notices(to Dealers,etc)- Dealer Service Manager Memo
RCMN-20V422-2023.pdf 141.173KB
Recall Quarterly Report #4, 2021-2
RCLQRT-20V422-6142.PDF 211.414KB
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