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February 21, 2020 NHTSA CAMPAIGN NUMBER: 20V101000
Fuel Rail May Crack and Cause Fire
A fuel leak increases the risk of fire.
NHTSA Campaign Number: 20V101
Manufacturer Kia Motors America
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 51,465
Summary
Kia Motors America (Kia) is recalling certain 2011-2012 Sedona vehicles. The fuel rail may crack from exposure to heat generated within the engine compartment, resulting in a fuel leak.
Remedy
Kia will notify owners, and dealers will replace the fuel rail, free of charge. The recall began June 16, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC188.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Kia has a Recall
INTERIM NOTICE
April 10, 2020
Attention: All Kia Parts & Service Managers
This is an interim notice as Kia is currently working on the remedy part.
The purpose of this communication is to keep you informed of Kia’s recall implementation plan. We will send you another notice when the remedy part becomes available.
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on all 2011-2012 MY Kia Sedona vehicles, manufactured from March 3, 2010 through August 14, 2012. The fuel rail may develop a small heat induced crack as a result of exposure to heat generated within the engine compartment under certain circumstances. If the fuel rail develops a crack, fuel smell and eventually a fuel leak can occur. Leaking fuel increases the risk of a fire, thereby increasing the risk of injury.
The Technical Service Bulletin (TSB) that provides Vehicle Repair Procedures, Affected VIN Production Range, and Warranty Claim Information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com once the remedy part is available.
Enclosed you will find a copy of the interim owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owners who have already paid for repairs related to a leak in the fuel rail can submit a request for reimbursement online via the Owner’s Section of www.kia.com.
Kia will mail interim notices to the affected vehicle owners beginning on April 16, 2020. A follow-up notice will be mailed once the remedy part becomes available.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g. flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Kia Service Department
SC188
INTERIM NOTICE
April 10, 2020
Attention: All Dealer Principals
This is an interim notice as Kia is currently working on the remedy part.
The purpose of this communication is to keep you informed of Kia’s recall implementation plan. We will send you another notice when the remedy part becomes available.
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on all 2011-2012 MY Kia Sedona vehicles, manufactured from March 3, 2010 through August 14, 2012. The fuel rail may develop a small heat induced crack as a result of exposure to heat generated within the engine compartment under certain circumstances. If the fuel rail develops a crack, fuel smell and eventually a fuel leak can occur. Leaking fuel increases the risk of a fire, thereby increasing the risk of injury.
Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles.
Kia will mail interim notices to the affected vehicle owners beginning on April 16, 2020. A follow-up notice will be mailed once the remedy part becomes available.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
What Should You Do
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC188
Kia Motors America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
IMPORTANT SAFETY RECALL
(Interim Notice)
(NHTSA Recall Number: 20V-101)
This notice applies to your vehicle: (Insert VIN)
April 16, 2020
Kia has identified a defect in your vehicle which relates to motor vehicle safety
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia Motors has decided that a defect which relates to motor vehicle safety exists in all 2011-2012 MY Kia Sedona vehicles. The defect can result in a fire in your vehicle’s engine compartment, thus increasing the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles.
This is only an interim letter as we work to obtain the remedy parts. The purpose of this letter is to keep you informed of Kia’s recall implementation plan. We will send you another letter when the remedy parts are available, and the repair will be performed at no cost to you. HOWEVER, PLEASE SEE THE “WHAT SHOULD YOU DO IN THE INTERIM” SECTION BELOW.
What Is The Problem?
The fuel rail may develop a small heat induced crack from what is believed to be a result of exposure to heat generated within the engine compartment under certain circumstances. If the fuel rail develops a crack, fuel smell and eventually a fuel leak can occur. Leaking fuel increases the risk of a fire, thereby increasing the risk of injury.
What Should You Do?
- If fuel smell is detected, please contact the closest authorized Kia dealership to have your vehicle towed to the dealer.
- To find your nearest dealer, visit kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
QR Code Use:
- A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader Appcontains, such as URLs, text, photos, videos.. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
- With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
- Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.
| GROUP
Safety Recall Campaign |
MODEL
2011-2012MY Sedona (VQ) |
|
| NUMBER
SC188 (Rev 2, 09/23/2020) |
DATE
June 2020 |
|
| SAFETY RECALL CAMPAIGN | ||
| SUBJECT:
DELIVERY PIPE REPLACEMENT (SC188) |
||
NOTICE
This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure to replace the delivery pipe (also known as fuel rail) assembly on 2011-2012MY Sedona (VQ) vehicles produced from March 3, 2010 through August 14, 2012. The delivery pipe may develop a small heat-induced crack from what is believed to be a result of exposure to heat generated within the engine compartment under certain circumstances. If the delivery pipe develops a crack, fuel smell and eventually a fuel leak can occur. Leaking fuel can increase the risk of a fire. Dealers are to replace the delivery pipe assembly with a new one according to the procedure outlined in this bulletin. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
NOTICE
To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
Replacement Procedure:
1a. Record radio stations.
1b. Turn the ignition switch OFF and disconnect the battery negative (-) cable.
2. Release the residual pressure in the fuel line by referring to the “Engine Control / Fuel System → Fuel Delivery System → Repair procedures (Release Residual Pressure in Fuel Line)” chapter in the applicable Shop Manual on KGIS.
CAUTION
There may be some residual pressure even after “Release Residual Pressure in Fuel Line” work, so cover the hose connection with a shop towel to prevent residual fuel from spilling out before disconnecting any fuel connection.
CAUTION
When removing the fuel pump relay, a DTC may occur. Delete the code with KDS after completion of the “Release Residual Pressure in Fuel Line” work.
3. Remove the fuel delivery pipe assembly (A) by referring to the “Engine Control / Fuel System → Fuel Delivery System → Delivery Pipe → Repair procedures” chapter in the applicable Shop Manual on KGIS.
Note: The delivery pipe and injectors should be removed together.
NOTICE
After disconnecting the fuel supply tube (B), wrap it in plastic wrap to prevent entering of foreign substances.
NOTICE
Cover the intake ports to prevent foreign substances from entering the combustion chamber.
Follow the steps below before installing the new fuel delivery pipe.
4. Remove the six (6) fuel injectors (C) secured by clip(s) shown below, label and set aside as they will be re-used.
P/N for Injector Clip: 35309 3C200 for reference only.
5. Loosen the four (4) crossover fuel assembly (D) retaining bolts (E) from the delivery pipe(s) (A) and set aside as it will be re-used.
6. Using a long nose plier, carefully pull to remove the damper (F) inserted inside the delivery pipe as shown and set aside as it will be re-used.
7. Reinstall the damper (F) into the new delivery pipe in the same reverse order of removal.
Note: When inserting damper, carefully align the damper horizontally to the injector port direction as shown.
8. If needed: Use P/N: 35307 3CA00QQK to replace a damaged crossover fuel pipe (D).
If needed: Refer to the ‘Required Part’ table on page 7 to replace a damaged crossover fuel pipe o-ring or insulator.
9. Install the removed crossover fuel assembly (D) by tightening the four (4) retaining bolts (E) to re-assemble the delivery pipe assembly (A).
Torque Specifications for bolts (E):
6.70 – 8.90 lb.ft (9.0 – 12.0 N.m, 0.92 – 1.22 kgf.m)
10. Install the removed injectors (C) to the fuel delivery pipe in the reverse order of removal using new injector o-rings (G). Careful not to damage the injector caps (H) when installing o-rings.
Note: Injector caps (H) should only be replaced if needed/damaged. Lubricate o-rings when installing.
11. Secure the injector(s) using the removed retaining clips.
NOTICE
DO NOT insert the injector too deep into the fuel pipe port. The injector groove for the retaining clip must be 2mm high.
12. Install the delivery pipe assembly in the same reverse order of removal.
NOTICE
Ensure to clean the injector seat holes (I) before installing the delivery pipe and inserting the injectors.
Torque Specifications for the five (5) mounting bolts, outlined in red:
6.50 – 8.70 lb.ft (8.80 – 11.80 N.m, 0.90 – 1.20 kgf.m)
Torque Specifications for Fuel delivery supply tube (B):
6.50 – 8.70 lb.ft (9.00 – 12.00 N.m, 0.92 – 1.22 kgf.m)
13. Install the surge tank in the reverse order of removal. Use the new supplied gaskets.
Torque Specifications for Surge Tank:
7.20 – 8.70 lb.ft (9.80 – 11.80 N.m, 1.00 – 1.20 kgf.m)
NOTICE
If the Electronic Throttle Control (ETC) coolant hose was detached
14. Install all other removed components in the same reverse order of removal.
Note: Discard the removed fuel delivery pipe(s) and ensure it cannot be reused.
15. Confirm normal operation of the vehicle and restore radio presets.
16. Using KDS, confirm DTC(s) are erased.
AFFECTED VEHICLE RANGE:
| Model | Production Date Range |
| Sedona (VQ) | March 3, 2010 to August 14, 2012 |
REQUIRED PART:
| Part Name | Part Number | Figure | Qty. |
| Delivery Pipe Kit
(Fuel Rail Kit) |
35304 3CA00QQK | 1 | |
| Injector Cap | 35311 3C400QQK | 6
(Only if necessary) |
|
| O-ring | 35314 3CA00QQK | 2
(Only if necessary) |
|
| Insulator | 35317 3CA00QQK | 1
(Only if necessary) |
|
| Crossover Fuel Pipe | 35307 3CA00QQK | 1
(Only if necessary) |
WARRANTY INFORMATION:
N Code: N99 C Code: C99
| Claim Type | Causal P/N | Qty. | Repair Description | Labor Op Code | Op Time | Replacement P/N | Qty. |
| R | 35304 3CAC1 | 0 | (SC188)
Delivery Pipe Replacement and Erase DTC(s) |
201020R0 | 1.1 M/H | 35304 3CA00QQK | 1 |
| 35311 3C400QQK* | 6 | ||||||
| 35314 3CA00QQK* | 2 | ||||||
| 35317 3CA00QQK* | 1 | ||||||
| 35307 3CA00QQK* | 1 |
Note: If necessary, use sublet code ‘X2’ for rental expense reimbursement (up to 3 days maximum). *Applicable to repairs with an RO open date on or after 08/14/2020. Refer to Warranty Bulletin 2020-13 for claim submission procedures.
NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SC188 when accessing the WebDCS system.
SC188 –2011-2012 MY SEDONA – FUEL RAIL
SAFETY RECALL CAMPAIGN
Q & A
June 9, 2020
| Q1. | What type of campaign is Kia conducting? |
| A1. | Kia is conducting a safety recall campaign on all 2011-2012 MY Kia Sedona vehicles.
|
| Q2. | What vehicles are affected by the recall? |
| A2. | All 2011-2012 MY Kia Sedona vehicles manufactured from March 3, 2010 through August 14, 2012.
|
| Q3. | How many customer vehicles are affected by this recall? |
| A3. | Approximately 51,465 vehicles are affected by this recall.
|
| Q4. | What is the condition? |
| A4. | The fuel rail may develop a small heat induced crack from what is believed to be a result of exposure to heat generated within the engine compartment under certain circumstances. If the fuel rail develops a crack, fuel smell and eventually a fuel leak can occur. Leaking fuel increases the risk of a fire, thereby increasing the risk of injury.
|
| Q5. | Can you describe the recall campaign and fix? |
| A5. | Dealers will be instructed to replace the fuel rail with a new one.
|
| Q6. | How will owners of the affected vehicles be notified? |
| A6. | Kia will send a follow-up letter notifying owners of the affected vehicles by first-class mail beginning on June 16, 2020 advising customers that the remedy is available.
|
| Q7. | What should vehicle owners do when they receive the notification? |
| A7. | Upon receipt of the follow-up notification letter, owners are to contact their Kia dealer to arrange for the repair to be performed.
If fuel smell is detected, vehicle owners are advised to contact the closest authorized Kia dealership to have their vehicle towed to the dealer.
|
| Q8. | How was the issue discovered? |
| A8. | Through the regular monitoring of field information.
|
| Q9. | Have there been any deaths, injuries or accidents as a result of this condition? |
| A9. | No.
|
| Q10. | Will this cost vehicle owners any money? |
| A10. | No. The remedy repair will be performed at no cost to the owners.
|
| Q11. | What about customers who may have already paid to have this situation corrected? |
| A11. | If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section (Contact Kia) of www.kia.com OR mail your documentation with the completed Request for Reimbursement Form included with this letter directly to Kia for review and consideration at the following address:
Consumer Assistance Center
|
| Q12. | How long will the repair take? |
| A12. | The actual time required to perform the remedy repair will take approximately two (2) to three (3) hours. However, their vehicle may be needed longer. Therefore, it is recommended that owners schedule a service appointment to minimize inconvenience. Owners can also contact their dealer for an exact estimate of how long they may need the vehicle.
|
| Q13. | Are there any restrictions on an owner’s eligibility? |
| A13. | No.
|
| Q14. | If a customer has an immediate question, where can they get further information? |
| A14. | The customer can contact their local Kia dealership or call Kia’s Consumer Assistance Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Standard Time, or via the internet @ www.kia.com (Owner’s Section).
|
SC188
FOLLOW-UP NOTICE
June 9, 2020
Attention: All Dealer Principals
This Is A Follow-Up Notice To Advise That The Remedy Part Is Now Available.
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on all 2011-2012 MY Kia Sedona vehicles, manufactured from March 3, 2010 through August 14, 2012. The fuel rail may develop a small heat induced crack from what is believed to be a result of exposure to heat generated within the engine compartment under certain circumstances. If the fuel rail develops a crack, fuel smell and eventually a fuel leak can occur. Leaking fuel increases the risk of a fire, thereby increasing the risk of injury.
Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles.
Kia will mail follow-up notices to the affected vehicle owners beginning on June 16, 2020, advising them that the remedy part is now available and for them to contact their Kia dealer to have the recall repair completed.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
What Should You Do
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts & Service Manager. Sincerely,
Kia Service Department
Enclosures
SC188
FOLLOW-UP NOTICE
June 9, 2020
Attention: All Kia Parts & Service Managers
This Is A Follow-Up Notice To Advise That The Remedy Part Is Now Available.
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on all 2011-2012 MY Kia Sedona vehicles, manufactured from March 3, 2010 through August 14, 2012. The fuel rail may develop a small heat induced crack from what is believed to be a result of exposure to heat generated within the engine compartment under certain circumstances. If the fuel rail develops a crack, fuel smell and eventually a fuel leak can occur. Leaking fuel increases the risk of a fire, thereby increasing the risk of injury.
The Technical Service Bulletin (TSB) that provides Vehicle Repair Procedures, Affected VIN Production Range, and Warranty Claim Information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com in the week of June 9, 2020.
PARTS INFORMATION – Pipe Delivery Kits are available at the PDC’s for Dealers to order.
Enclosed you will find a copy of the follow-up owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owners who have already paid for repairs related to a leak in the fuel rail can submit a request for reimbursement online via the Owner’s Section of www.kia.com.
Kia will mail follow-up notices to the affected vehicle owners beginning on June 16, 2020, advising them that the remedy part is now available and for them to contact their Kia dealer to have the recall repair completed.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g. flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Kia Service Department
SC188
IMPORTANT SAFETY RECALL
(Follow-Up Notice)
(NHTSA Recall Number: 20V-101)
This notice applies to your vehicle: (Insert VIN)
June 16, 2020
Kia has identified a defect in your vehicle which relates to motor vehicle safety
This notice is a follow-up letter sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia Motors has decided that a defect which relates to motor vehicle safety exists in all 2011-2012 MY Kia Sedona vehicles. The defect can result in a fire in your vehicle’s engine compartment, thus increasing the risk of injury. Our records indicate that you own or lease one of the potentially affected vehicles.
What Is The Problem?
The fuel rail may develop a small heat induced crack from what is believed to be a result of exposure to heat generated within the engine compartment under certain circumstances. If the fuel rail develops a crack, fuel smell and eventually a fuel leak can occur. Leaking fuel increases the risk of a fire, thereby increasing the risk of injury.
Kia Will Replace The Fuel Rail At No Cost For Parts Or Labor To You.
Kia has advised its authorized dealers to replace the fuel rail in your vehicle with a new one. The repair work will be performed at Kia’s expense at no cost to you. The actual time required to perform the repair will be approximately 2 to 3 hour(s). However, your vehicle may be needed longer, and, therefore, we recommend scheduling a service appointment to minimize inconvenience. Please contact your dealer for an exact estimate of how long they may need your vehicle for this repair.
What Should You Do?
- In the interest of the safety of your passengers, as well as your own safety, please immediately contact your Kia dealer to arrange for the recall repair to be conducted.
- If fuel smell is detected, please contact the closest authorized Kia dealership to have your vehicle towed to the dealer.
- To find your nearest dealer, visit kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
QR Code Use:
- A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
- With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
- Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.
2011-2012 MY Kia Sedona Fuel Rail Chronology Basis of Safety Defect Determination 573.6(c)(6)
| October 29, 2019 | Kia Motors America, Inc. (KMA) identifies Vehicle Owner Questionnaire (VOQ) alleging strong fuel smell from a 2011 Kia Sedona and subsequent fuel leaking from fuel rail. |
| November-December 2019 | KMA reviews field and part sales data of fuel rail. KMA collects three (3) fuel rails from field for further evaluation. Visual inspection of collected parts reveals crack in fuel rail. KMA delivers the three (3) fuel rails to Kia Motors Corporation (KMC) for its evaluation and analysis. |
| January – February 2020 | KMC conducts analysis and imaging of collected parts to determine cause of cracking. KMC evaluation suggests fuel rail crack may be from exposure of heat generated in the engine compartment under certain circumstances. |
| February 18, 2020 | KMC makes decision to conduct recall due to potential risk of fire. 24 customer complaints of fuel rail leaking. No known fires, accidents or injuries due to fuel leaking from cracked fuel rail. |
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| KIA | SEDONA | 2011-2012 |
19 Associated Documents
Manufacturer Notices(to Dealers,etc)- INTERIM NOTICE April 10, 2020 Attention: All Dealer Principals
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Miscellaneous Document – REQUEST FOR REIMBURSEMENT FORM – SAFETY RECALL CAMPAIGN SC188 – 2011-2012 SEDONA FUEL RAIL
RMISC-20V101-2310.pdf 61.424KB
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Manufacturer Notices(to Dealers,etc)- SC188 – Dealer Principal Follow-Up Notice
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Recall Acknowledgement
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Defect Notice 573 Report
RCLRPT-20V101-1029.PDF 212.799KB
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Chronology
RMISC-20V101-3060.pdf 77.296KB
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Recall 573 Report – Amendment 1
RCLRPT-20V101-4352.PDF 213.34KB
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Manufacturer Notices(to Dealers,etc)- SC188 – Dealer Parts and Service Manager – Follow-Up
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Miscellaneous Document – SC188 –2011-2012 MY SEDONA – FUEL RAIL SAFETY RECALL CAMPAIGN Q & A
RMISC-20V101-9066.pdf 79.389KB
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Remedy Instructions and TSB
RCRIT-20V101-6606.pdf 730.675KB
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Recall Quarterly Report #1, 2020-2
RCLQRT-20V101-1807.PDF 211.143KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V101-3351.pdf 110.504KB
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Recall 573 Report – Amendment 2
RCLRPT-20V101-8201.PDF 213.611KB
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Manufacturer Notices(to Dealers,etc)- INTERIM NOTICE April 10, 2020 Attention: All Kia Parts & Service Managers
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Miscellaneous Document – SC188 –2011-2012 MY SEDONA – FUEL RAIL SAFETY RECALL CAMPAIGN Q & A
RMISC-20V101-8307.pdf 78.786KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V101-9412.pdf 111.256KB
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Recall Quarterly Report #2, 2020-3
RCLQRT-20V101-4285.PDF 211.251KB
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Recall Quarterly Report #3, 2020-4
RCLQRT-20V101-8977.PDF 211.348KB
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Remedy Instructions and TSB
RCRIT-20V101-3057.pdf 792.376KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V101&docType=RCL
- Deep Cleans GDI (Gasoline Direct Injection) / PFI (Port Fuel Injection) Intake Valves, As Well As, The Throttle Body, Intake Ports, Fuel Injectors and Combustion Chambers
- Helps Restore Fuel Economy and Maximize Horse Power
- Removing Carbon and Fuel Deposits From Gasoline Engines Intake Valves, Intake Ports and Turbos Is Essential to Ensuring Optimal Vehicle Performance.
- Made with Carbon Clear and Trade, the Most Advanced P.E.A. Cleaning Agent Available
- Strong Enough to Cut Through Thick Carbon Deposits, Even at Extreme Engine Temperatures
- GDI Induction cleaner Air system
- EGR cleaner
- Valves cleaner
- intake manifold cleaner
- Formulated for Use In All Fuel-Injected Gasoline Engines, Including GDI
- Contains Polyetheramine (“PEA”) to Dissolve Carbon Buildup in Combustion Chambers
- Cleans ALL Types of Intake Valves, Including Those Found in PFI, TBI, and GDI Engines
- Safe On Catalytic Converters and Oxygen Sensors
- Not For Use In Diesel Engines
- 【 Maintain Engine Performance 】 Perfect for air intake system, combustion chamber, EGR Valves, intake valves and oxygen sensors. Easy operation for making the fuel injectors spray smoothly and properly.
- 【 Easy to Use 】 Simply fill with air intake cleaning liquids and connect the vacuum hose of vehicle vacuum system. Reduce carbon deposits easily.
- 【 Multiple Applications 】 Use to clean the intake valve, combustion chamber, vacuum system and test the vacuum system pressure. Provides more thorough cleaning than other methods. Effectively remove engine carbon deposits and increase gas mileage performance.
- 【 Equipped with Negative Pressure Gauge 】 The liquid-filled gauge for accurate vacuum pressure reading and monitoring chemical flow.
- 【 Gasoline Engine / Petrol Cars Use 】 Used for gasoline engine injection and petrol cars. "NOT" for diesel injector. And solution liquid is "NOT" included.
- Restores MPG
- Restores engine performance
- Restores power
- Reduces harmful emissions
- Requires pressurized tool
- Cleans intake system by dissolving carbon and oil deposits
- Helps eliminate rough idle, hard starting, loss of power and pinging
- Smoke free, catalytic converter and O2 sensor safe formula
- Recommended for fuel injected engines, critical for direct injected engines
- Easy to use aerosol application, Includes vacuum Hose and multi-adapter fitting
Last update on 2024-04-02 / Affiliate links / Images from Amazon Product Advertising API
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