NHTSA Campaign Number: 17V784
Manufacturer Kia
Motors America
Components AIR BAGS
Potential Number of Units Affected 2,014
Inflator Component may Detach During Deployment
If the component detaches during deployment, it may enter the passenger compartment and be a projectile within the vehicle cabin, increasing the risk of injury.
Summary
Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Remedy
Kia will notify owners, and dealers will replace the driver and passenger side curtain air bags, free of charge. The recall began on December 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC159.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Kia has a Recall
December 11, 2017
Attention: All Kia Parts & Service Managers
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2018 MY Sorento vehicles produced from September 5, 2017 through November 29, 2017. The inflator in the side curtain airbag is equipped with a top hat diffuser. Some diffusers were formed improperly during the manufacturing process. In the event of a crash necessitating deployment of the side curtain airbag, the diffuser may detach and could possibly enter the vehicle occupant compartment increasing the risk of injury to vehicle occupants.
Dealers are to replace both driver and passenger side curtain airbags with improved ones.
The Technical Service Bulletin (TSB) that provides Vehicle Repair Procedures, Affected VIN Production Range, and Warranty Claim Information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com during the week of December 11, 2017.
PARTS INFORMATION – Dealers must order parts in support of this Safety Recall Campaign. Refer to the TSB and Parts Bulletin to be published during the week of December 11, 2017.
NOTE: The dealer should provide the customer with alternate transportation if requested to minimize inconvenience. Dealers will be able to submit for reimbursement of alternate transportation expenses as outlined in the TSB.
Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. A list of Kia Sorento vehicles affected by this recall can be accessed on WEBDCS. Log onto the site, select the Campaigns Tab, click on Open Campaign Report in the left side menu, and select SC159 to generate the list.
Kia will mail notices to the affected 2018 MY Sorento vehicle owners on December 13, 2017. Please start performing the repairs on any affected vehicles currently in your inventory.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and request to have the recall performed on their 2018 MY Kia Sorento vehicles. This Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g. flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
Your prompt attention in completing this recall is appreciated. If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Neem Van der Reest
Quality Analysis Manager
Enclosures
SC159 – 2018 MY SORENTO SIDE CURTAIN AIRBAG INFLATOR DIFFUSER
SAFETY RECALL CAMPAIGN
Q & A
December 11, 2017
| Q1. | What type of campaign is Kia conducting? |
| A1. | Kia is conducting a safety recall to replace the driver and passenger side curtain airbags. |
| Q2. | What vehicles are affected by the recall? |
| A2. | Certain 2018 MY Kia Sorento vehicles, manufactured from September 5, 2017 through November 29, 2017. |
| Q3. | How many customer vehicles are affected by this recall? |
| A3. | Approximately 2,014 vehicles. |
| Q4. | What is the concern with the Side Curtain Airbags? |
| A4. | The inflator in the side curtain airbag is equipped with a top hat diffuser. Some diffusers formed improperly during the manufacturing process. In the event of a crash necessitating deployment of the side curtain airbag, the diffuser may detach and could possibly enter the vehicle occupant compartment increasing the risk of injury to vehicle occupants. |
| Q5. | Can you describe the recall campaign and fix? |
| A5. | All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will be instructed to replace the driver and passenger side curtain airbags with improved ones. Kia will reimburse owners for repair expenses already incurred pursuant to Kia’s General Reimbursement Plan filed March 21, 2016. |
| Q6. | How was the issue discovered? |
| A6. | The supplier identified the issue as a result of testing. |
| Q7. | What should vehicle owners do when they receive the notification? |
| A7. | Owners should contact their Kia dealer to arrange for the repair to be performed. |
| Q8. | Have there been any deaths or injuries as a result of this condition? |
| A8. | No. |
| Q9. | Has Kia had any litigation regarding this condition? |
| A9. | No. |
| Q10. | Will this cost vehicle owners any money? |
| A10. | No. The replacement of the driver and passenger side curtain airbags will be at no cost to the customer. |
| Q11. | What about customers who may have already paid to have the driver and passenger side curtain airbags replaced? |
| A11. | Owners who have incurred expense to remedy this issue prior to the date of this notice may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section (Contact Kia) of www.kia.com OR mail your documentation directly to Kia for review and consideration at the following address:
Consumer Assistance Center |
| Q12. | How long will the repair take? |
| A12. | The estimated time required to replace the driver and passenger side curtain airbag assemblies in the vehicle is approximately 3 to 4 hours. Contact the dealer for an exact estimate of how long they may need the vehicle and schedule a service appointment to minimize inconvenience. |
| Q13. | How will owners of the affected vehicles be notified? |
| A13. | Kia will be notifying owners of the affected vehicles by first-class mail beginning on December 13, 2017. |
| Q14. | Are there any restrictions on an owner’s eligibility? |
| A14. | No. |
| Q15. | If a customer has an immediate question, where can they get further information? |
| A15. | The customer can contact their local Kia dealership or call Kia’s Consumer Assistance Center at 1800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Standard Time, or via the internet @ www.kia.com (Owner’s Section). |
SC159 (Rev 2, 1/24/2018)
SC159 (Rev 1) 01/11/2018
December 2017
December 18, 2017
December 11, 2017
December 11, 2017
December 11, 2017
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