Rear View Camera Diagnosis/Replacement – 2012-2015 Kia Sorento Optima Forte Sportage Cadenza Rio Soul

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2014-077

 

SUBJECT:

REAR VIEW CAMERA DIAGNOSIS/REPLACEMENT

 

This bulletin provides information to diagnose and/or replace the rear view camera of some Kia vehicles (see table on Pg. 6 for specific models and production dates) which may exhibit inadequate image quality from the rear view camera. Possible concerns include:

 

  • Blurry image quality
  • Foreign material intrusion (i.e. water, dust, etc.)
  • Intermittent operation from the rear view camera
  • Missing on-screen parking guidelines/black or blank AVN screen when in reverse

Diagnose the concerns above using the information in this bulletin and, if necessary, replace the rear view camera with an improved part by following the applicable service procedure on KGIS.

rear view camera

 

Diagnostic Flowchart:

 

Camera Lens Inspection:

  1. Inspect the rear view camera lens for signs of damage due to impact from foreign object. If damage consistent with an impact is found, no further diagnosis is required.

NOTICE* Lens damage due to impact is not considered a warrantable repair.

damage due to impact from foreign object

 

Water Intrusion:

  1. Check for blurry image quality on the AVN screen.
  2. Inspect the rear view camera lens for signs of condensation forming on the inner surface of the lens and/or possible discoloration or water stains.
  3. rear camera module by referring to the applicable service procedure on KGIS.

Water Intrusion

 

Intermittent Operation:

  1. For customer complaints related to intermittent operation from the rear view camera, perform the following checks:
    • Confirm the parking guidelines are displayed on the AVN screen. If the guidelines are present and the vehicle owner resides in an area with high humidity, snow or rain, replace the rear view camera with an improved part.

NOTICE* For concerns related to intermittent operation, always try to duplicate the customer concern, prior to replacing the rear view camera.

Intermittent Operation

 

Missing Parking Guide Lines/Black or Blank AVN Screen:

  1. If the AVN screen is missing the Parking Guide Lines or displays a black or blank screen, check the AVN system for proper operation:

NOTICE* Missing parking guide lines or a black/blank AVN screen are conditions indicative of an AVN system malfunction, or harness issue related to that system, and not a rear view camera module concern.

  1. If the AVN system is functioning properly, perform the following checks:
    • Check the rear view camera wiring harness for pinched or damaged wires.
    • Place the transmission in reverse and confirm the AVN screen switches to rear view mode. If not, check for 12V signal at head unit.
    • If no 12V signal is found at head unit, check the transmission range switch circuit.

Missing Parking Guide Lines/Black or Blank AVN Screen

 

Model Part Name Part Number
Sorento (XMa) Rear View Camera

 

95760-2P202FFF
Sorento (XMa) F/L 95760-2P600FFF
Optima (TF, QF & TF HEV) 95760-2T002FFF
Forte (YD) 5 Dr. 95760-A7700FFF
Forte (YD) 4 Dr. 95760-A7000FFF
Sportage (SL)

 

95750-3W101FFF

95750-3W121FFF

Cadenza (VG) 95760-E8000FFF
Rio (UB) 5DR 95760-1W310FFF
Rio (UB) 4DR 95760-1W510ABTFF

95760-1W510BEGFF

95760-1W510BLAFF

95760-1W510DBSFF

95760-1W510DYSFF

95760-1W510EU2FF

95760-1W510FDPFF

95760-1W5103DFFF

95760-1W510FBDFF

95760-1W510UDFFF

Soul (AM) 95760-2K1001DFF

95760-2K1001EFF

95760-2K1003DFF

95760-2K1009HFF

95760-2K100A1FF

95760-2K100BD5FF

95760-2K100DT9FF

95760-2K100I2FF

95760-2K100I7FF

95760-2K100IMFF

95760-2K1011EFF

95760-2K1013DFF

95760-2K1019HFF

95760-2K101A1FF

95760-2K101I2FF

95760-2K101I7FF

95760-2K101IMFF

95760-2K1011DFF

 

AFFECTED VEHICLE PRODUCTION RANGE:

Model/Model Year *Production Date Range
Sorento (XMa) October 03, 2011 ~ January 31, 2013
Sorento (XMa) (F/L) December 17, 2012 ~ July 23, 2014
Optima (TF) April 03, 2011 ~ August 23, 2013
Optima (QF) August 09, 2011 ~ September 27, 2013
Optima (TF HEV) August 09, 2011 ~ December 12, 2013
Forte (YD) 5DR October 14, 2013 ~ June 15, 2015
Forte (YD) 4DR February 18, 2013 ~ May 21, 2015
Sportage (SL) December 1, 2011 ~ April 21, 2015
Cadenza (VG)  February 1, 2013 ~ January 23, 2015
Rio (UB) 5DR August 16, 2011 ~ May 7, 2015
Rio (UB) 4DR November 1, 2011 ~ May 7, 2015
Soul (AM) June 16, 2011 ~ September 30, 2013

 

*NOTE: Do not use this repair procedure on vehicles outside the specific production date ranges.

 


 

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Last update on 2024-04-06 / Affiliate links / Images from Amazon Product Advertising API

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7 thoughts on “Rear View Camera Diagnosis/Replacement – 2012-2015 Kia Sorento Optima Forte Sportage Cadenza Rio Soul”

  1. I’d had the serpentine belt replaced by Kia dealership service tech upon their recommendation in May 2020. Afterwards, my rear-view camera ceased operation. No noticeable damage to radio [head] system or camera (i.e., from an accident, etc.). Dealership service dept. says it wasn’t an issue they’d created. My Optima is less than 7 years old but out of warranty, according to Kia. Since issue with the rear-view camera was a ‘known issue,’ at least according to Kia’s Technical Service Bulletin issued in 2014, the camera, etc., should have been recalled and replaced at Kia’s expense! I suggest making complaint to Kia corporate office and filing complaint with your State Attorney office and get a class action lawsuit going…

    The rear-view camera is a SAFETY FEATURE! and should ALWAYS work properly! Radio/camera systems do not historically go bad in newly-purchased vehicles in less than 7 years. Sometimes is WRONG!!!

    Reply
  2. I have a 2012 Optima SX and I am dealing with a blurry back up camera right now. Has this issue been identified by Kia and will be repaired for free? This was not a problem while the car was still under warranty, but now I see a number of people have had similar issues.

    Reply
  3. I saw someone suggest using a pin to reset the uva radio unit and sure enough resetting the radio fixed all my backup camera issues

    Reply

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