SC194 – 2020 Kia Telluride Trailer Brake Lights

July 28, 2020 NHTSA CAMPAIGN NUMBER: 20V436000

Inoperative Trailer Brake Lights/FMVSS 108

Inoperative trailer brake lights can fail to warn other drivers that the vehicle is slowing, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V436

Manufacturer Kia Motors America

Components ELECTRICAL SYSTEM, EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE

Potential Number of Units Affected 86,921

 

Summary

Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles equipped with Smart Cruise Control (SCC). When a trailer is connected to the vehicle, the trailer brake lights will not illuminate when the SCC applies the brakes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Associated Equipment.”

 

Remedy

Kia will notify owners, and dealers will install an additional wire harness to the main fuse box to signal the trailer brake lights, free of charge. The recall began September 10, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC194.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Kia has a Recall

 

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	GROUP	MODEL
	Safety Recall	2020MY Telluride (ON)
	NUMBER	DATE
	SC194 (Rev 2, 11/03/2020)	September 2020
SAFETY RECALL CAMPAIGN
TRAILER BRAKE LIGHTS FLOOR HARNESS REWIRE (SC194)

 

NOTICE

This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area.

 

This bulletin provides the procedure to rewire the floor wiring harness on 2020MY Telluride (ON) vehicles equipped with Smart Cruise Control (SCC) produced from January 9, 2019 through July 21, 2020.  One of SCC’s functions is to independently apply the brakes to decelerate the vehicle when the system senses a vehicle in front of it within the set distance.  However, when a trailer SUBJECT:is connected to the subject vehicles, the trailer brake lights do not illuminate when the SCC  independently brakes to decelerate the vehicle.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, “Lamps, Reflective Devices and Associated Equipment.”

 

Dealers are to rewire the Floor Harness on the affected vehicles as outlined in this bulletin whether they currently have the tow hitch PIO installed or not as this could also be installed by customers or third parties.

 

Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.

 

NOTICE

There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.

 

NOTICE

To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.

 

Repair Procedure:

 

1. Record radio presets.

 

2. Disconnect the battery negative (-) cable.

 

3. Remove the cowl side trim (A) by referring to the “Body (Interior and Exterior) → Interior Trim → Cowl Side Trim → Repair procedures” chapter in the applicable Shop Manual on KGIS.

 

NOTICE

Replace any damaged clips  during removal.

 

Remove the two (2) supplied jumper wires (orange and blue) from the kit and connect to each other prior to installing to vehicle.

 

4. Locate the ICU-C connector (B) behind the fuse cover. Disconnect the ICU-C connector (B) by releasing the black locking tab (C).

 

IMPORTANT

Remove the two (2) supplied jumper wires (orange and blue) from the kit and connect to each other prior to installing.

 

5. Locate the white wire with orange tracer (Pin 10 of the ICU-C) connector (B) and use the provided joint connector (D). Install the provided joint connector (D) over the white wire with orange tracer. Next, insert the supplied wire 3/4” into the open cavity on the joint connector.

 

6. Using a pair of pliers, clamp the metal section of the joint connector and snap and close the joint connector, ensure that both of the wires are secure. Test both wires using pull, push, and pull test to ensure the wires are properly secured.

 

7. Tape the new wires to the existing wire harness, providing enough slack to not put tension on the joint connector which may cause it to come loose.

 

8a. Locate the EF11 connector (E) in the upper right corner of the driver side cowl, multi-connection box.

 

8b. Remove the connector by unlocking the black tab lever (F).

 

9. Locate the blue wire (G) (circuit Pin 7) of the EF11 connector and cut the wire about 4”- 5”inches from the back of the connector.

 

10. Locate the blue (Pin 7 of EF11) connector (E) and use the provided joint connector (D). Install the provided joint connector (D) over the blue wire. Next, insert the supplied wire 3/4” into the open cavity on the joint connector.

 

• Using a pair of pliers, clamp the metal section of the joint connector and snap the joint connector closed.

 

• Ensure that both of the wires are secure. Test both wires using pull, push, and pull test to ensure the wires are properly secured.

 

11. Tape the new wires to the existing wire harness, providing enough slack as to not put tension on the joint connector or come loose.

 

Note: Reattach the locking tab to the connector.

 

12. Reconnect the EF11 connector (E) to the drive side multi-connection panel. Ensure the locking tab (F) is engaged.

 

13. Route the new wire that runs from the ICU-C connector to the EF11 connector and tape the new wires to the existing wire harness, providing enough slack as to not put tension on the joint connector or come loose.

 

14. Reinstall all trim panels according to KGIS instructions in reverse order of removal.

 

15. Reconnect battery negative (-) terminal.

 

16. Restore radio presets recorded in step 1.

 

AFFECTED VEHICLE RANGE:

Model	Production Date Range
Telluride (ON)	January 9, 2019 to July 21, 2020

 

REQUIRED PART:

Part Name	Part Number	Figure	Qty.
Wire Kit	91100 S9000QQK		1

 

WARRANTY INFORMATION:

N Code: N99   C Code: C99

Claim Type	Causal P/N	Qty.	Repair Description	Labor Op Code	Op Time	Replacement P/N	Qty.
R	91510 S9111	0	(SC194) Trailer Brake Lights Floor Harness Rewire	201A08R0	0.5 M/H	91100 S9000QQK	1

 

Note : Refer to Warranty Bulletin 2020-21 for claim submission procedures.

 

NOTICE

VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SC194 when accessing the WebDCS system.

 

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IMPORTANT SAFETY RECALL

(NHTSA Recall Number: 20V-436)

This notice applies to your vehicle: (Insert VIN)

 

September 10, 2020

 

Dear Kia Telluride Owner:

 

Kia has identified a defect in your vehicle that relates to motor vehicle safety

 

This letter is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety

Act.  Kia Motors America is recalling 2020 MY Telluride vehicles for failing to comply with Federal Motor Vehicle Safety Standard (FMVSS) 108, “Lamps, Reflective Devices, and Associated Equipment”.  As a result, other drivers may not know that your vehicle is slowing down, thus increasing the risk of a crash.

 

What Is The Problem?

Your vehicle is equipped with Smart Cruise Control (SCC).  One of SCC’s functions is to independently apply the brakes to decelerate the vehicle when the system senses a vehicle in front of it within the set distance.  However, when a trailer is connected to your vehicle, the trailer brake lights do not illuminate when the SCC independently applies the brakes to decelerate your vehicle.  Inoperative trailer brake lights can fail to warn other drivers that the vehicle is slowing, increasing the risk of a crash.  Your vehicle’s brake lights are not affected by this condition.

 

Kia Will Install an Additional Wire Harness to the Main Fuse Box Free Of Charge at No Cost for Parts or Labor to You. 

• Kia has advised its authorized dealers to install an additional wire harness to the main fuse box so the signal can be sent to the trailer brake lights. The repair work will be performed at Kia’s expense at no cost to you.  The estimated time required to perform necessary repairs will be approximately one to two hours.  However, your vehicle may be needed longer; therefore, we recommend scheduling a service appointment to minimize any inconvenience.

 

What Should You Do? 

• When a trailer is connected to your vehicle, Do NOT use the Smart Cruise Control feature until you have had this safety recall performed on your vehicle.

• In the interest of the safety of your passengers, as well as your own safety, please immediately contact your Kia dealer to arrange for the recall repair to be conducted.

• To find your nearest dealer, visit kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):

 

What If You Have Already Paid To Have This Situation Corrected? 

If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense.  You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a cover letter directly to Kia for review and consideration:

Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA  92619-2410
1-800-333-4542

 

The Kia Consumer Assistance Center is available at the number listed above if you have any questions or require assistance in submitting your claim.

 

Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty-days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.

 

Have You Changed Your Address Or Sold Your Kia? 

If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us.  You can also contact the Consumer Assistance Center phone number listed above.

 

What If You Are A Vehicle Lessor?

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

What If You Have Other Questions?

If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542.  This number has TTY capability.  If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.

 

Sincerely,

 

Consumer Affairs Department

 

QR Code Use: 

• A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.

• With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.

• Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera.  Center the code in the camera viewing area.  With some apps, the URL or other information will automatically load when the code is recognized.  For others, you may have to snap or take a picture of the QR code.  Refer to the QR Reader Code App instructions.

 

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SC194 – 2020 MY KIA TELLURIDE TRAILER BRAKE LIGHTS
SAFETY RECALL CAMPAIGN
Q & A

September 2, 2020

Q1. What type of campaign is Kia conducting?

Kia Motors is conducting a safety recall on all 2020 MY Kia Telluride vehicles equipped with Smart Cruise Control (SCC) for failing to comply with Federal Motor Vehicle Safety Standard (FMVSS) 108, “Lamps, Reflective Devices, and Associated Equipment”.

 

Q2. What vehicles are affected by the recall?

All 2020 MY Kia Telluride vehicles equipped with Smart Cruise Control (SCC) manufactured from January 9, 2019 through July 21, 2020.

 

Q3. How many customer vehicles are affected by this recall?

 Approximately 86,921 vehicles are affected by this recall.

 

Q4. What is the concern with the Brake Lights?

One of the functions of the Smart Cruise Control (SCC) is to independently apply the brakes to decelerate the vehicle when the system senses a vehicle in front of it within the set distance.  However, when a trailer is connected to the recalled vehicles, the trailer brake lights do not illuminate when the SCC independently applies the brakes to decelerate the vehicle.  As such, the vehicle fails to comply with the requirements of FMVSS 108, “Lamps, Reflective Devices, and Associated Equipment,” thus increasing the risk of a crash.  The vehicle’s brake lights are not affected by this condition.

 

Q5. Can you describe the recall campaign fix?

Kia has advised its authorized dealers to install an additional wire harness to the main fuse box of the vehicle so the signal can be sent to the trailer brake lights.  The repair work will be performed at Kia’s expense at no cost to the customer.

 

Q6. How was the issue discovered?

Through the regular monitoring of field information.

 

Q7. What should vehicle owners do when they receive the notification?

When a trailer is connected to the vehicle, do NOT use the Smart Cruise Control feature until this safety recall has been performed on the vehicle. 

In the interest of the safety of the vehicle owner’s passengers, as well as the vehicle owner’s  own safety, immediately contact a Kia dealer to arrange for the recall repair to be conducted.  

 

Q8. Will this cost vehicle owners any money?

No. Kia will perform the recall repair at no cost to the customer.

 

Q9. What about customers who may have already paid to have this issue remedied?

If the customer has incurred expense to have this issue remedied prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense.  Customers may submit their receipts online to Kia via the Owners section of www.kia.com or mail their receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:

Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA  92619-2410
1-800-333-4542

 

Q10. How long will the repair take?

The estimated time required to perform necessary work will be approximately one to two hours.  However, the vehicle may be needed longer; therefore, it is recommended that the customer contact the dealer for an estimate of how long they may need the vehicle and schedule a service appointment to minimize inconvenience. (Most Kia dealers have online appointment scheduling via their dealership web sites to maximize convenience).

 

Q11. How will owners of the affected vehicles be notified?

Kia will be notifying owners of the affected vehicles by first-class mail beginning on September 10, 2020.

 

Q12. Are there any restrictions on an owner’s eligibility?

No.

 

Q13. If a customer has an immediate question, where can they get further information?

The customer can contact their local Kia dealership or call Kia’s Consumer Assistance Center at 1-800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Standard Time, or via the internet @ www.kia.com (Owner’s Section).             

 

 

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2020MY Telluride Trailer Brake Lights Chronology
Basis of Safety Defect Determination 573.6(c)(6)

 

June 12, 2020

While evaluating a trailer harness customer complaint relating to the 2020 model year Telluride’s Auto-Hold Feature, Kia Motors America, Inc. (KMA) identifies need to evaluate illumination of the trailer brake lights when towing a trailer during use of Smart the Cruise Control (SCC).

 

June 15, 2020

KMA conducts testing using a trailer harness mockup to evaluate trailer brake light function while braking using various inputs, including use of SCC. KMA finds trailer brake lights do not illuminate when SCC independently applies vehicle’s brakes.

 

June 16, 2020

KMA provides Kia Motors Corporation (KMC) evaluation results and requests KMC to investigate.

 

June 17—June 30, 2020

KMC advises Mobis (manufacturer of trailer wiring) of issue and requests Mobis to investigate if condition is related to trailer wiring.  Mobis confirms condition unrelated to trailer wiring and advises KMC.

 

June 30, 2020

KMA receives email from customer who had previously complained about the Telluride’s Auto-Hold Feature, that trailer brake lights did not illuminate when SCC independently applied vehicle brakes.

 

July 1—July 21, 2020

KMC conducts investigation of vehicle system. Test results of 20MY Telluride towing a trailer confirms trailer brake lights do not illuminate when SCC independently brakes to decelerate vehicle. Vehicle brake lights operational but no illumination signal sent to trailer brake lights.

 

July 22, 2020

KMC decides to conduct a recall of the 2020MY Telluride. One (1) customer complaint and no known accidents or injuries.

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
KIA	TELLURIDE	2020

 

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16 Associated Documents

Miscellaneous Document – SC194 – REQUEST FOR REIMBURSEMENT FORM

RMISC-20V436-6468.pdf 98.985KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V436-8489.pdf 117.315KB

 

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Remedy Instructions and TSB

RCRIT-20V436-4962.pdf 760.967KB

 

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Remedy Instructions and TSB

RCRIT-20V436-1461.pdf 848.286KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V436-7257.PDF 211.148KB

 

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Remedy Instructions and TSB

RCRIT-20V436-7119.pdf 627.69KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V436-6624.PDF 211.26KB

 

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Recall Acknowledgement

RCAK-20V436-9724.pdf 244.881KB

 

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Chronology

RMISC-20V436-3261.pdf 132.449KB

 

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Noncompliance Notice 573 Report

RCLRPT-20V436-7707.PDF 213.825KB

 

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V436-5446.PDF 211.345KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V436-4937.PDF 211.344KB

 

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Miscellaneous Document – SC194 – 2020 MY KIA TELLURIDE TRAILER BRAKE LIGHTS SAFETY RECALL CAMPAIGN Q & A

RMISC-20V436-3910.pdf 63.014KB

 

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Manufacturer Notices(to Dealers,etc)- SC194 – Dealer Principal Memo

RCMN-20V436-2501.pdf 62.654KB

 

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Manufacturer Notices(to Dealers,etc)- SC194 – Service Manager Memo

RCMN-20V436-7779.pdf 95.317KB

 

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Recall Quarterly Report #4, 2021-2

RCLQRT-20V436-5449.PDF 211.456KB

 

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V436&docType=RCL

 

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