August 13, 2019 NHTSA CAMPAIGN NUMBER: 19V594000
Incorrect Seat Belt Assemblies Installed/FMVSS 208
If a child seat is not properly secured, there is an increased risk of injury to the occupant in a crash.
NHTSA Campaign Number: 19V594
Manufacturer Kia Motors America
Components SEAT BELTS
Potential Number of Units Affected 30,168
Summary
Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles. The seat belt assemblies in the front passenger, second, and/or third row seats may not tightly secure a child restraint system in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Remedy
Kia will notify owners, and dealers will inspect the vehicles and replace any incorrect seat belt assemblies. The repair will also include replacing the driver's seat belt which has a non-U.S. specified label, with a U.S. specification seat belt. The repairs will be performed free of charge. The recall began August 30, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC181.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Kia has a Recall
| GROUP
Safety Recall Campaign |
MODEL
2020MY |
|
| NUMBER SC181 (Rev 2, 04/22/2019) |
DATE
August 2019 |
|
| SAFETY RECALL CAMPAIGN | ||
| SUBJECT:
SEAT BELT INSPECTION AND/OR REPLACEMENT (SC181) |
||
NOTICE
This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure to inspect and, if necessary, replace the seat belt assemblies of some 2020MY Telluride (ON) vehicles produced from January 9, 2019 through August 5, 2019. Seat belt assemblies designed for Telluride vehicles for the non-U.S. market may have been inadvertently installed in the driver, front passenger, second and/or third row seats of the affected U.S. vehicles. The affected driver seat belt assemblies are non-U.S. specification seat belt assemblies. The affected front passenger, second and third row seat belt assemblies are not equipped with an automatic locking retractor (ALR) feature and do not comply with S7.1.1.5 (a) of FMVSS 208, ‘Occupant crash protection’ which requires that each designated seating position that is forward facing (except the driver’s position) have a seat belt assembly whose lap belt portion is lockable so that the seat belt assembly can be used to tightly secure a child restraint system.
Dealers are to have technicians inspect and, if incorrect seat belt assemblies are identified, replace them with correct ones as outlined in this bulletin. If an incorrect seat belt assembly is identified, the technician must open a Techline case and submit photos, and then replace with the correct seat belt(s) applicable to the vehicle. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.
NOTICE
To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle before returning it to the customer.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
Inspection Procedure – Seat Belts:
Locate the seat belt assemblies outlined in this bulletin to identify the laser markings shown below and verify if the vehicle is affected: No Good (NG). If so, replace the seat belt assembly part(s) with the correct (OK) seat belt assembly part(s) found on the parts table, page 6.
NOTE: The laser marking may not be as visible on lighter colored seat belt tongue. Inspect the part number on the seat belt tongue to confirm if the vehicle is affected.
- Inspect all of the following seat belt assemblies, except for the 2nd row center seat belt (if applicable):
2a. If all seat belts assemblies are the correct ones (OK), no further action is required.
2b. If one or more seat belt assemblies are found to be incorrect (NG), proceed to page 3 for instructions and replacement procedure of the affected seat belt(s).
NG Instructions:
Follow the steps outlined below in the order provided:
- Open Techline case.
- Upload photo and note position of the (NG) position.
IMPORTANT
Record radio presets. Disconnect the negative (-) battery terminal and wait 30 seconds before proceeding with any of the following procedures.
Replacement Procedure – Front Driver and/or Passenger Seat Belt(s):
- Replace the driver and/or passenger seat belt by referring to “Body (Interior and Exterior) → Front Seat Belt → Front Seat Belt Pretensioner → Repair procedures” chapter in the applicable Shop manual on KGIS.
Replacement Procedure – Rear Seat(s) 2nd and/or 3rd row Seat Belt(s):
- Replace the passenger seat belt by referring to “Body (Interior and Exterior) → Rear Seat Belt → Rear Seat Belt Retractor → Repair procedures” chapter in the applicable Shop manual on KGIS.
Modified Replacement Procedure – 3rd row Center Seat Belt:
- Remove the two (2) rear roof assist handles by referring to “Body (Interior and Exterior) → Roof Trim → Assist Handle (rear only) → Repair procedures” chapter in the applicable Shop manual on KGIS.
- Remove the center pillar upper trim retaining bolt (A) and pull off the top of the center pillar upper trim (Do not remove the trim).
NOTICE
Be careful not to damage or stain the roof trim/headliner.
- Using a trim tool, carefully release the top of the rear pillar trim as shown.
NOTICE
Be careful not to damage or stain the roof trim/headliner.
- Carefully remove the two (2) rear headliner retaining clips (B).
NOTICE
Damage to roof trim clips may occur, replace as needed. Max. Qty. Two (2). Refer to EPC.
- Lift the rear door weatherstrip to expose the back of the headliner. Using a trim tool, pull down on the headliner to release the center area.
NOTICE
Be careful to not get the black butyl sealant on the headliner or the headliner may need to be replaced.
- Pull down on the back of the headliner assembly (approximately 2”- 3.5” inches, 50.8 – 88.9mm) as shown.
NOTICE
Be careful not to damage or stain the roof trim/headliner.
6a. Carefully, insert a ratchet with a short 14mm socket and remove the center seat belt retaining bolts (C).
Torque specification for bolts (C):
28.9 – 39.8 ft.lb. (39.2 – 53.9 Nm,
4.0 – 5.5 kgf.m)
6b. Carefully, insert a ratchet with a short 14mm swivel socket and remove the center seat belt retaining bolts (D).
Torque specification for bolts (D):
28.9 – 39.8 ft.lb. (39.2 – 53.9 Nm,
4.0 – 5.5 kgf.m)
- Replace the rear 3rd row center seat belt retractor assembly with the correct part.
NOTICE
The seat belt retractor assembly will slide out from the back of the headliner opening. Do not lower the headliner more than 3.5” inches as damage may occur.
- Torque the seat belt retaining bolts (C) and (D) to specification.
Torque specification for bolts (C & D):
28.9 – 39.8 ft.lb. (39.2 – 53.9 Nm,
4.0 – 5.5 kgf.m)
- Replace all removed parts in the reverse order of removal, clean any fingerprints or grease stains if needed.
- Reprogram radio presets.
AFFECTED VEHICLE RANGE:
| Model | Production Date Range |
| Telluride (ON) | January 9, 2019 through August 5, 2019 |
REQUIRED PART:
| Part Name | Part Number | Comments |
| S/BELT ASSY-FR P/TENSR 3PT,LH | 88810 S9500LBR | Refer to EPC Replacement part numbers will not auto-populate and must be entered manually during claim entry. |
| S/BELT ASSY-FR P/TENSR 3PT,LH | 88810 S9500ONW | |
| S/BELT ASSY-FR P/TENSR 3PT,LH | 88810 S9500WK | |
| S/BELT ASSY-FR P/TENSR 3PT,RH | 88820 S9500LBR | |
| S/BELT ASSY-FR P/TENSR 3PT,RH | 88820 S9500ONW | |
| S/BELT ASSY-FR P/TENSR 3PT,RH | 88820 S9500WK | |
| S/BELT ASSY-2ND C.L.R 3PT,LH | 89810 S9500LBR | Refer to EPC
Replacement part numbers will not auto-populate and must be entered manually during claim entry. |
| S/BELT ASSY-2ND C.L.R 3PT,LH | 89810 S9500ONW | |
| S/BELT ASSY-2ND C.L.R 3PT,LH | 89810 S9500WK | |
| S/BELT ASSY-2nd C.L.R 3PT,RH | 89820 S9500LBR | |
| S/BELT ASSY-2ND C.L.R 3PT,RH | 89820 S9500ONW | |
| S/BELT ASSY-2ND C.L.R 3PT,RH | 89820 S9500WK | |
| S/BELT ASSY-3RD C.L.R 3PT,LH | 89813 S9500LBR | Refer to EPC
Replacement part numbers will not auto-populate and must be entered manually during claim entry. |
| S/BELT ASSY-3RD C.L.R 3PT,LH | 89813 S9500ONW | |
| S/BELT ASSY-3RD C.L.R 3PT,LH | 89813 S9500WK | |
| S/BELT ASSY-3RD C.L.R 3PT,RH | 89823 S9500LBR | |
| S/BELT ASSY-3RD C.L.R 3PT,RH | 89823 S9500ONW | |
| S/BELT ASSY-3RD C.L.R 3PT,RH | 89823 S9500WK | |
| S/BELT ASSY-3RD C.L.R 3PT CTR | 89853 S9500LBR | |
| S/BELT ASSY-3RD C.L.R 3PT CTR | 89853 S9500ONW | |
| S/BELT ASSY-3RD C.L.R 3PT CTR | 89853 S9500WK |
WARRANTY INFORMATION:
N Code: N99 C Code: C99
| Claim Type | Causal P/N | Qty | Repair Description | Labor Op Code | Op Time | Replacement P/N | Qty |
| R | 11251 06161 | 0 | Inspection of Seatbelts (Except 2nd row center) | 191A25I0 | 0.2 M/H | N/A | 0 |
| Inspect & Replace One (Excludes 3rd row center) | 191A25R0 | 1.2 M/H | *From the Required Parts List, select the ONE seat belt assembly installed | 1 | |||
| Inspect & Replace Two (Excludes 3rd row center) | 191A25R1 | 1.5 M/H | *From the Required Parts List, select the TWO seat belt assemblies installed | 2 | |||
| Inspect & Replace Three (Excludes 3rd row center) | 191A25R2 | 1.9 M/H | *From the Required Parts List, select the THREE seat belt assemblies installed | 3 | |||
| Inspect & Replace Four (Excludes 3rd row center) | 191A25R3 | 2.3 M/H | *From the Required Parts List, select the FOUR seat belt assemblies installed | 4 | |||
| Inspect & Replace Five (Excludes 3rd row center) | 191A25R4 | 2.7 M/H | *From the Required Parts List, select the FIVE seat belt assemblies installed | 5 | |||
| Inspect & Replace Six (Excludes 3rd row center) | 191A25R5 | 3.1 M/H | *From the Required Parts List, select the SIX seat belt assemblies installed | 6 | |||
| Inspect & Replace 3rd Row Center | 191A25R6 | 0.9 M/H | *From the Required Parts List, select the ONE 3rd row center seat belt assembly | 1 | |||
| Inspect & Replace One with 3rd Row Center | 191A25R7 | 1.8 M/H | *From the Required Parts List, select ONE 3rd row center seat belt assembly, and ONE other seat belt assembly installed | 2 | |||
| Inspect & Replace Two with 3rd Row Center | 191A25R8 | 2.1 M/H | *From the Required Parts List, select ONE 3rd row center seat belt assembly, and TWO other seat belt assemblies installed | 3 | |||
| Inspect & Replace Three with 3rd Row Center | 191A25R9 | 2.5 M/H | *From the Required Parts List, select ONE 3rd row center seat belt assembly, and THREE other seat belt assemblies installed | 4 | |||
| Inspect & Replace Four with 3rd Row Center | 191A25RA | 2.9 M/H | *From the Required Parts List, select ONE 3rd row center seat belt assembly, and FOUR other seat belt assemblies installed | 5 | |||
| Inspect & Replace Five with 3rd Row Center | 191A25RB | 3.3 M/H | *From the Required Parts List, select ONE 3rd row center seat belt assembly, and FIVE other seat belt assemblies installed | 6 | |||
| Inspect & Replace Six with 3rd Row Center | 191A25RC | 3.7 M/H | *From the Required Parts List, select ONE 3rd row center seat belt assembly, and SIX other seat belt assemblies installed | 7 |
Note: A Techline case is required to be opened, with a clear photo of the incorrect seat belt tongue with wrong markings. The dealership parts department will need to order the replacement part(s). Make sure to list the seating position (Example: 1st /2nd /3rd row left or right) where the incorrect seat belt assembly was found listed in the Techline case. When necessary, sublet code ‘X2’ can be used to submit rental expense (3 days max) in conjunction with a Replacement Labor Op. The repair procedures to replace the 3rd row center seat belt assembly has been modified from the original repair procedures outlined in KGIS (removal of certain parts as currently shown in the service procedures on KGIS is not necessary to complete the replacement of the seat belt). As a result, the labor time for this repair has been adjusted as listed in the Warranty Information table above.
NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SC181 when accessing the WebDCS system.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC181 (Rev 2) Telluride (ON) August 2019
IMPORTANT SAFETY RECALL
(NHTSA Recall Number: 19V594)
This notice applies to your vehicle: (Insert VIN)
August 30, 2019
Dear Kia Telluride Owner:
Kia has identified a defect in your vehicle which relates to motor vehicle safety
This letter is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia Motors has determined a defect which relates to motor vehicle safety exists in some 2020 MY Telluride vehicles that may not comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 208, “Occupant crash protection.” The affected vehicles may contain non-U.S. specification driver seat belt assembly and/or non-automatic locking retractor (non-ALR) seat belt assemblies in the front passenger, second and/or third row seats, increasing the risk of injury to a child seat occupant in a crash. Our records indicate that you own or lease one of the potentially affected vehicles.
What Is The Problem?
Seat belt assemblies designed for Telluride vehicles in another market may have been inadvertently installed in the driver, front passenger, second and/or third row seats of some 2020 MY Telluride U.S. vehicles. The affected seat belt assemblies for the driver seat are non-U.S. specification seat belt assemblies. The affected front passenger, second and third row seat belt assemblies are not equipped with an automatic locking retractor (ALR) feature and do not comply with FMVSS 208, Occupant crash protection. If a non-ALR seat belt is used to secure a child seat in the front passenger, second or third row seats, it may not tightly secure a child restraint system, increasing the risk of injury to a child seat occupant in a crash.
Kia will inspect the driver, front passenger, second and third row seat belt assemblies and if any incorrect seat belt assembly(s) is identified, the dealer will replace it with the correct one at no cost to you.
Kia has advised its authorized dealers to inspect the seat belt assemblies for the driver, front passenger, and second and third row seat belt assemblies. If an incorrect seat belt assembly is identified, the dealer will replace it with the correct one. The work will be performed at Kia’s expense at no cost to you.
What Should You Do?
- In the interest of the safety of your passengers, as well as your own safety, please immediately contact your Kia dealer to arrange for the recall repair to be conducted. The estimated time required to inspect and perform necessary repairs will be approximately one (1) to five (5) hours. However, your vehicle may be needed longer; therefore, we recommend scheduling a service appointment to minimize any inconvenience.
- If you notice that the seat belt assemblies in the front passenger, second or third row seating positions do not have the ALR feature, (see photos below) do not use those seating positions to install a child restraint system until you have had this recall repair performed.
- To find your nearest dealer, visit kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia Motors America, Inc
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
The Kia Consumer Assistance Center is available at the number listed above if you have any questions or require assistance in submitting your claim.
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
QR Code Use:
- A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code QR contains, such as URLs, text, photos, videos.
- With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or
- Open the QR Code Reader App on your mobile device.in the camera viewing area. With some apps, the URL or other information will automatically load when the code is The app will utilize your device’s camera. Center the code recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.
SC181
August 15, 2019
Attention: All Kia Parts & Service Managers
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on some 2020 MY Kia Telluride vehicles, manufactured from January 9, 2019 through August 5, 2019. Seat belt assemblies designed for Telluride vehicles for the Middle East market may have been inadvertently installed in the driver, front passenger, and second and/or third row seats of the affected U.S. vehicles. The affected driver seat belt assemblies are non-U.S. specification seat belt assemblies. The affected front passenger, second and third row seat belt assemblies are not equipped with an automatic locking retractor (ALR) feature and do not comply with S7.1.1.5 (a) of Federal Motor Vehicle Safety Standard (FMVSS) Number 208, “Occupant crash protection”, which requires that each designated seating position that is forward facing (except the driver’s position) have a seat belt assembly whose lap belt portion is lockable so that the seat belt assembly can be used to tightly secure a child restraint system. If a non-ALR seat belt is used to secure a child seat, it may not tightly secure a child restraint system, increasing the risk of injury to a child seat occupant in a crash.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com on August 15, 2019.
PARTS INFORMATION – Part supply will be limited due to the scope of the campaign. A Techline case is required to be open, with clear photo of the incorrect seat belt tongue with wrong markings to allocate any orders.
Enclosed you will find a draft copy of the owner notification letter (pending approval from the NHTSA) and a Q&A Guide for recall questions, both of which describe the issue. A list of Kia Telluride vehicle owners affected by this recall can be accessed on WEBDCS. Log onto the site, select the Campaigns Tab, click on Open Campaign Report in the left side menu, and select SC181 to generate the list.
Notices to the affected 2020 MY Telluride vehicle owners will be mailed on August 30, 2019. Please start performing the repairs immediately on any affected vehicles currently in your inventory.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their 2020 MY Telluride vehicles. This Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g. flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
Your prompt attention in completing this recall is appreciated. If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC181
August 15, 2019
Attention: All Dealer Principals
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on some 2020 MY Kia Telluride vehicles, manufactured from January 9, 2019 through August 5, 2019. Seat belt assemblies designed for Telluride vehicles for the Middle East market may have been inadvertently installed in the driver, front passenger, and second and/or third row seats of the affected U.S. vehicles. The affected driver seat belt assemblies are non-U.S. specification seat belt assemblies. The affected front passenger, second and third row seat belt assemblies are not equipped with an automatic locking retractor (ALR) feature and do not comply with S7.1.1.5 (a) of Federal Motor Vehicle Safety Standard (FMVSS) Number 208, “Occupant crash protection”, which requires that each designated seating position that is forward facing (except the driver’s position) have a seat belt assembly whose lap belt portion is lockable so that the seat belt assembly can be used to tightly secure a child restraint system. If a non-ALR seat belt is used to secure a child seat, it may not tightly secure a child restraint system, increasing the risk of injury to a child seat occupant in a crash.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com on August 15, 2019.
Your Service Manager was sent a draft copy of the owner notification letter (pending approval from the NHTSA) and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected 2020 MY Telluride vehicles. Kia will notify the vehicle owners on August 30, 2019.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the recall campaign performed on their 2020 MY Kia Telluride vehicles.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
Your prompt attention in completing this recall campaign is appreciated. If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC181
2020 MY TELLURIDE SEAT BELT
SAFETY RECALL CAMPAIGN
Q & A
August 15, 2019
Q1. What type of campaign is Kia conducting?
A1. Kia Motors is conducting a recall on some 2020 MY Kia Telluride vehicles that may contain incorrect seat belt assemblies.
Q2. What vehicles are affected by the recall?
A2. Some 2020 MY Kia Telluride vehicles produced January 9, 2019 through August 5, 2019.
Q3. How many customer vehicles are affected by this recall?
A3. Approximately 30,168 vehicles are included in this campaign.
Q4. What is the concern with the Seat Belt Assemblies?
A4. Kia has determined that seat belt assemblies designed for Telluride vehicles in another market may have been inadvertently installed in the driver, front passenger, second and/or third row seats of some 2020 MY Telluride U.S. vehicles. The affected seat belt assemblies for the driver seat are non-U.S. specification seat belt assemblies. The affected front passenger, second and third row seat belt assemblies are not equipped with an automatic locking retractor (ALR) feature and do not comply with FMVSS 208, Occupant crash protection. If a non-ALR seat belt is used to secure a child seat in the front passenger, second or third row seats, it may not tightly secure a child restraint system, increasing the risk of injury to a child seat occupant in a crash.
Q5. Can you describe the recall campaign and fix?
A5. Kia has advised its authorized dealers to inspect the driver, front passenger, second and third row seat belt assemblies. If any incorrect seat belt assembly(s) is identified, the dealer will replace it with the correct one. The work will be performed at Kia’s expense at no cost to you.
Q6. How was the issue discovered?
A6. Through the regular monitoring of field information.
Q7. What should vehicle owners do when they receive the notification?
A7. In the interest of the safety of their passengers, as well as their own safety, customers should immediately contact their Kia dealer to arrange for the recall repair to be conducted.
Q8. Have there been any deaths or injuries as a result of this condition?
A8. There have been no deaths or injuries.
Q9. Has Kia had any litigation regarding this condition?
A9. No.
Q10. Will this cost vehicle owners any money?
A10. No. Kia will perform the recall repair at no cost to the customer.
Q11. What about customers who may have already paid to have this issue remedied?
A11. If the customer has incurred expense to have this issue remedied prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia via the Owners section of www.kia.com or mail their receipts with a cover letter directly to Kia for review and consideration:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Q12. How long will the repair take?
A12. The estimated time required to inspect and perform necessary repairs will be approximately one (1) to five (5) hours. However, the vehicle may be needed longer; therefore, we recommend that the customer contact the dealer for an estimate of how long they may need the vehicle and schedule a service appointment to minimize inconvenience. (Most Kia dealers have online appointment scheduling via their dealership web sites to maximize convenience).
Q13. How will owners of the affected vehicles be notified?
A13. Kia will be notifying owners of the affected vehicles by first-class mail beginning on August 30, 2019.
Q14. Are there any restrictions on an owner’s eligibility?
A14. No.
Q15. If a customer has an immediate question, where can they get further information?
A15. The customer can contact their local Kia dealership or call Kia’s Consumer Assistance Center at 1800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Standard Time, or via the internet @ www.kia.com (Owner’s Section).
SC181
2020 MY Kia Telluride Seatbelt Chronology
Basis of Safety Defect Determination 573.6(c)(6)
| July 26, 2019 | Through normal vehicle inspection procedures, Kia Motors Manufacturing Georgia (KMMG) identifies a Telluride vehicle manufactured for sale in U.S. with a non-automatic locking retractor (non-ALR) seatbelt assembly installed. |
| July 29-August 5, 2019 | KMMG and supplier investigate. Determined that seatbelt assemblies designed for Middle East vehicles may have been inadvertently installed in the driver, front passenger, second and/or third row seats of a small number of Telluride vehicles manufactured for sale in the U.S. |
| August 8, 2019 | KMC makes decision to conduct recall. No customer complaints, warranty claims, or injury. |
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| KIA | TELLURIDE | 2020 |
15 Associated Documents
Recall Quarterly Report #2, 2019-4
RCLQRT-19V594-9806.PDF 211.259KB
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Open in new tab Recall Quarterly Report #3, 2020-1
RCLQRT-19V594-7378.PDF 211.351KB
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Recall Quarterly Report #1, 2019-3
RCLQRT-19V594-7898.PDF 211.15KB
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Recall Quarterly Report #4, 2020-2
RCLQRT-19V594-3377.PDF 211.457KB
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Remedy Instructions and TSB
RCRIT-19V594-5345.pdf 888.004KB
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Recall 573 Report - Amendment 1
RCLRPT-19V594-8072.PDF 214.163KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V594-8103.pdf 85.987KB
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Remedy Instructions and TSB
RCRIT-19V594-9615.pdf 966.446KB
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Manufacturer Notices(to Dealers,etc)
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Chronology
RMISC-19V594-3492.pdf 25.658KB
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Miscellaneous Document- Questions & Answers
RMISC-19V594-7233.pdf 49.806KB
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Remedy Instructions and TSB
RCRIT-19V594-0098.pdf 903.947KB
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Defect Notice 573 Report
RCLRPT-19V594-9790.PDF 213.768KB
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Recall Acknowledgement
RCAK-19V594-4059.pdf 244.867KB
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Manufacturer Notices(to Dealers,etc)
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V594&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
- Formulated with Odor-X odor eliminator to help remove odors caused by pets, cigarette smoke, food and mildew
- Detachable micro scrub brush reaches deep into carpet fibers and rubber mat crevices to remove the toughest stains
- Safe and effective on light and dark upholstery in cars, trucks, houses, and boats
- Powerful cleaning for all types of ground-in stains including coffee, juice, grease, make up, food, oil, ink, mud, and dirt
- In addition to cleaning, it also leaves a soil repelling silicone shield of protection
- Tank capacity 37 ounce; Heatwave technology maintains consistent water temperature while cleaning
- 3 inch tough stain tool for cleaning stairs, upholstery and hard to reach places
- Deep reach tool removes embedded dirt and stains from the bottom up; Dirt tank capacity
- Self cleaning tool makes cleaning out the machine a breeze
- Removable water tanks for easy filling and emptying
- LIGHTWEIGHT: Achieve ultimate portability with this lightweight design to reach and remove stains virtually anywhere
- CONVENIENT DEEP CLEAN: Spray, scrub, and remove anything from pet messes to everyday mishaps
- LONGER REACH: Easily reach spots and stains on carpet, upholstery, stairs and more with the 5ft. hose
- SELF-CLEANING TECHNOLOGY: Flushes the hose after each use to help remove dirt and bacteria
- DUAL TANK TECHNOLOGY: Keep clean and dirty water separate so you can easily fill, empty and rinse the tanks
- 4x action: clean, eliminate odors, discourage resoiling in the same Area, & refresh carpets
- Stain lift technology: lift and remove tough pet stains like urine, vomit, mud and feces
- Patented odor elimination neutralizes even the strongest pet odors
- Attached fabric safe brush
- Help keep your fabric, upholstery and carpet looking cleaner longer
- Hyper concentrated dilutable 20:1
- Great for carpets, upholstery, sneakers, fabrics, sofas and more
- Simple, easy application
- Helps resist future stains
- Cleans without destroying color or fading surfaces
- ✅ The Hype is Real! – Are you tired of using cleaners that work, but not as good as you expected?! You won’t experience that here! Our newly formulated multisurface cleaner is made with the newest advancements in nano-technology to effectively lift away dirt and grime at the molecular level. No more wasting time and energy with nonsense products made with old science and technology!
- ✅ Replace your Cabinet of Chemicals! – Do you get confused by all the different types of cleaning supplies that are available? It gets frustrating fast! Just cleaning your vehicle requires some special deep stain remover, a chemical solvent to get rid of bug and tar, a separate floor mat and inner dash cleaner.. and the list goes on and on! Keep it simple with one multipurpose product, CarGuys Super Cleaner... the KING OF ALL CLEANERS !
- ✅ Super Clean any Surface! – This multi surface product works on absolutely every interior or exterior surface except glass and delicate instrument panel screens! That means this ONE PRODUCT will clean upholstery , fabric , canvas , leather , vinyl , plastic , rubber , bird poop , grease , tree sap , metals , wood trim and so much more! This is the most versatile multi-purpose cleaner on the market!
- ✅ Why choose CAR GUYS? – We Care About Quality! Our products are made with the latest advancements in science, using the best equipment available. This helps us make consistently high quality products that always work great! Every formula we make is mixed and bottled, in the USA, by hard working Americans!
- ✅ We Care About Customer Satisfaction! – We're Not Happy, If You're Not Happy! If you're not happy with our product, for ANY REASON at all, get in contact with CAR GUYS anytime after your purchase, and we’ll be happy to provide a full refund. So what are you waiting for?! -- Click 'Add to Cart' Now!
- Fabric safe brush safely cleans upholstery and carpet fibers
- Patented fabric-safe brush gently loosens stains and soils
- Helps repel dirt and stains so fabrics stay cleaner, longer
- Quick clean-up of spots and spills to entire sofa
- Before cleaning, test a small, hidden area for colorfastness and examine when dry. If color is affected, do not use. When cleaning upholstery, look for manufacturer's cleanability code tag. Use on fabrics coded "WS" or "W." Do not use on fabrics coded "X" and "S" or on velvet, silk or leather
- Every Bissell purchase helps save pets. Bissell proudly supports Bissell pet foundation and its mission to help save homeless pets.
- Our most powerful portable spot and stain cleaner for carpets, stairs, upholstery, auto interiors, and more.
- Combines superior suction, scrubbing action and professional cleaning solution to remove stubborn pet stains, embedded dirt and more.
- Provides a deep clean that leaves you with professional-style results.
- Permanently removes tough messes and protects from future stains with the power of stain protect.
- Watch the toughest stains disappear like magic!
- Penetrates deep into fibers to break up tough, ground-in dirt
- Dissolves the toughest automotive stains – like mud, coffee, cola, ink, grass and motor oil
- Restores carpet and upholstery's plush, luxurious beauty
- Deep cleans with powerful Oxygen action
- Gently Cleans Carpets, Fabric and Leather seat, Trim Panels, Headliners, Tray Tables, Cockpit, & Galleys
- Removes Beverages Spill Stains, Body Oils, Lotions & Make-Up Stains.
- Safe to Use on All Interior Types
- Meets Boeing Aircraft Interior Specification D6-7127M & Airbus AIMS 09-00-002
- Once You Try Aviation Grade Products You Will Not Want to Use Automotive Products Again!
Last update on 2021-04-09 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-04-09 / Affiliate links / Images from Amazon Product Advertising API
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