August 13, 2019 NHTSA CAMPAIGN NUMBER: 19V594000
Incorrect Seat Belt Assemblies Installed/FMVSS 208
If a child seat is not properly secured, there is an increased risk of injury to the occupant in a crash.
NHTSA Campaign Number: 19V594
Manufacturer Kia Motors America
Components SEAT BELTS
Potential Number of Units Affected 30,168
Summary
Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles. The seat belt assemblies in the front passenger, second, and/or third row seats may not tightly secure a child restraint system in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Remedy
Kia will notify owners, and dealers will inspect the vehicles and replace any incorrect seat belt assemblies, free of charge. The recall is expected to begin August 30, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC181.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Kia has a Recall
This bulletin provides the procedure to inspect and, if necessary, replace the seat belt assemblies of some 2020MY Telluride (ON) vehicles produced from January 9, 2019 through August 5, 2019. Seat belt assemblies designed for Telluride vehicles for the non-U.S. market may have been inadvertently installed in the driver, front passenger, second and/or third row seats of the affected U.S. vehicles. The affected driver seat belt assemblies are non-U.S. specification seat belt assemblies. The affected front passenger, second and third row seat belt assemblies are not equipped with an automatic locking retractor (ALR) feature and do not comply with S7.1.1.5 (a) of FMVSS 208, ‘Occupant crash protection’ which requires that each designated seating position that is forward facing (except the driver’s position) have a seat belt assembly whose lap belt portion is lockable so that the seat belt assembly can be used to tightly secure a child restraint system.
Dealers are to have technicians inspect and, if incorrect seat belt assemblies are identified, replace them with correct ones as outlined in this bulletin. If an incorrect seat belt assembly is identified, the technician must open a Techline case and submit photos, and then replace with the correct seat belt(s) applicable to the vehicle. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
August 15, 2019
Attention: All Kia Parts & Service Managers
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on some 2020 MY Kia Telluride vehicles, manufactured from January 9, 2019 through August 5, 2019. Seat belt assemblies designed for Telluride vehicles for the Middle East market may have been inadvertently installed in the driver, front passenger, and second and/or third row seats of the affected U.S. vehicles. The affected driver seat belt assemblies are non-U.S. specification seat belt assemblies. The affected front passenger, second and third row seat belt assemblies are not equipped with an automatic locking retractor (ALR) feature and do not comply with S7.1.1.5 (a) of Federal Motor Vehicle Safety Standard (FMVSS) Number 208, “Occupant crash protection”, which requires that each designated seating position that is forward facing (except the driver’s position) have a seat belt assembly whose lap belt portion is lockable so that the seat belt assembly can be used to tightly secure a child restraint system. If a non-ALR seat belt is used to secure a child seat, it may not tightly secure a child restraint system, increasing the risk of injury to a child seat occupant in a crash.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com on August 15, 2019.
PARTS INFORMATION – Part supply will be limited due to the scope of the campaign. A Techline case is required to be open, with clear photo of the incorrect seat belt tongue with wrong markings to allocate any orders.
Enclosed you will find a draft copy of the owner notification letter (pending approval from the NHTSA) and a Q&A Guide for recall questions, both of which describe the issue. A list of Kia Telluride vehicle owners affected by this recall can be accessed on WEBDCS. Log onto the site, select the Campaigns Tab, click on Open Campaign Report in the left side menu, and select SC181 to generate the list.
Notices to the affected 2020 MY Telluride vehicle owners will be mailed on August 30, 2019. Please start performing the repairs immediately on any affected vehicles currently in your inventory.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their 2020 MY Telluride vehicles. This Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g. flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
Your prompt attention in completing this recall is appreciated. If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC181
August 15, 2019
Attention: All Dealer Principals
Kia Motors America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on some 2020 MY Kia Telluride vehicles, manufactured from January 9, 2019 through August 5, 2019. Seat belt assemblies designed for Telluride vehicles for the Middle East market may have been inadvertently installed in the driver, front passenger, and second and/or third row seats of the affected U.S. vehicles. The affected driver seat belt assemblies are non-U.S. specification seat belt assemblies. The affected front passenger, second and third row seat belt assemblies are not equipped with an automatic locking retractor (ALR) feature and do not comply with S7.1.1.5 (a) of Federal Motor Vehicle Safety Standard (FMVSS) Number 208, “Occupant crash protection”, which requires that each designated seating position that is forward facing (except the driver’s position) have a seat belt assembly whose lap belt portion is lockable so that the seat belt assembly can be used to tightly secure a child restraint system. If a non-ALR seat belt is used to secure a child seat, it may not tightly secure a child restraint system, increasing the risk of injury to a child seat occupant in a crash.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com on August 15, 2019.
Your Service Manager was sent a draft copy of the owner notification letter (pending approval from the NHTSA) and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected 2020 MY Telluride vehicles. Kia will notify the vehicle owners on August 30, 2019.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the recall campaign performed on their 2020 MY Kia Telluride vehicles.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
Your prompt attention in completing this recall campaign is appreciated. If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC181
2020 MY TELLURIDE SEAT BELT
SAFETY RECALL CAMPAIGN
Q & A
August 15, 2019
Q1. What type of campaign is Kia conducting?
A1. Kia Motors is conducting a recall on some 2020 MY Kia Telluride vehicles that may contain incorrect seat belt assemblies.
Q2. What vehicles are affected by the recall?
A2. Some 2020 MY Kia Telluride vehicles produced January 9, 2019 through August 5, 2019.
Q3. How many customer vehicles are affected by this recall?
A3. Approximately 30,168 vehicles are included in this campaign.
Q4. What is the concern with the Seat Belt Assemblies?
A4. Kia has determined that seat belt assemblies designed for Telluride vehicles in another market may have been inadvertently installed in the driver, front passenger, second and/or third row seats of some 2020 MY Telluride U.S. vehicles. The affected seat belt assemblies for the driver seat are non-U.S. specification seat belt assemblies. The affected front passenger, second and third row seat belt assemblies are not equipped with an automatic locking retractor (ALR) feature and do not comply with FMVSS 208, Occupant crash protection. If a non-ALR seat belt is used to secure a child seat in the front passenger, second or third row seats, it may not tightly secure a child restraint system, increasing the risk of injury to a child seat occupant in a crash.
Q5. Can you describe the recall campaign and fix?
A5. Kia has advised its authorized dealers to inspect the driver, front passenger, second and third row seat belt assemblies. If any incorrect seat belt assembly(s) is identified, the dealer will replace it with the correct one. The work will be performed at Kia’s expense at no cost to you.
Q6. How was the issue discovered?
A6. Through the regular monitoring of field information.
Q7. What should vehicle owners do when they receive the notification?
A7. In the interest of the safety of their passengers, as well as their own safety, customers should immediately contact their Kia dealer to arrange for the recall repair to be conducted.
Q8. Have there been any deaths or injuries as a result of this condition?
A8. There have been no deaths or injuries.
Q9. Has Kia had any litigation regarding this condition?
A9. No.
Q10. Will this cost vehicle owners any money?
A10. No. Kia will perform the recall repair at no cost to the customer.
Q11. What about customers who may have already paid to have this issue remedied?
A11. If the customer has incurred expense to have this issue remedied prior to the date of this notice, the customer may have the opportunity to obtain reimbursement for that expense. Customers may submit their receipts online to Kia via the Owners section of www.kia.com or mail their receipts with a cover letter directly to Kia for review and consideration:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Q12. How long will the repair take?
A12. The estimated time required to inspect and perform necessary repairs will be approximately one (1) to five (5) hours. However, the vehicle may be needed longer; therefore, we recommend that the customer contact the dealer for an estimate of how long they may need the vehicle and schedule a service appointment to minimize inconvenience. (Most Kia dealers have online appointment scheduling via their dealership web sites to maximize convenience).
Q13. How will owners of the affected vehicles be notified?
A13. Kia will be notifying owners of the affected vehicles by first-class mail beginning on August 30, 2019.
Q14. Are there any restrictions on an owner’s eligibility?
A14. No.
Q15. If a customer has an immediate question, where can they get further information?
A15. The customer can contact their local Kia dealership or call Kia’s Consumer Assistance Center at 1800-333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Standard Time, or via the internet @ www.kia.com (Owner’s Section).
SC181
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
|---|---|---|
| KIA | TELLURIDE | 2020 |
7 Associated Documents
Manufacturer Notices(to Dealers,etc)
Chronology
RMISC-19V594-3492.pdf 25.658KB
Miscellaneous Document- Questions & Answers
RMISC-19V594-7233.pdf 49.806KB
Remedy Instructions and TSB
RCRIT-19V594-0098.pdf 903.947KB
Defect Notice 573 Report
RCLRPT-19V594-9790.PDF 213.768KB
Recall Acknowledgement
RCAK-19V594-4059.pdf 244.867KB
Manufacturer Notices(to Dealers,etc)
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V594&docType=RCL
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