ECM LOGIC IMPROVEMENT FOR PISTON RING NOISE SENSING SYSTEM (SC209A) – 2020-2021 Kia Soul & 2021 Seltos

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A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
GROUP MODEL
Safety Recall Campaign
2020-2021MY
Soul (SK3)
2021MY
Seltos (SP2) NUMBER DATE
SC209A
December 2021
SAFETY RECALL CAMPAIGN ECM LOGIC IMPROVEMENT FOR PISTON RING NOISE SENSING SYSTEM (SC209A)
This bulletin provides information to update the Piston Ring Noise Sensing System software logic of the Engine Control Module (ECM) system on some 2020-2021MY Soul (SK3) produced from November 24, 2018 through October 24, 2020 and some 2021MY Seltos (SP2) vehicles produced from November 20, 2019 through October 15, 2020 equipped with 2.0L Nu MPI (Atkinson) engines.
This software update is a preventative measure to alert the driver of potential damage to the piston oil ring. As described in this bulletin, follow the procedure outlined below to apply the improved logic for the Piston Ring Noise Sensing System to the ‘Engine’ system using the KDS ECU Upgrade function. To confirm that the latest reflash has been applied to a vehicle you are working on, verify the ROM ID using the table on page 4. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
SUBJECT:
To assure complete customer satisfaction, always remember to refer to WebDCS Warranty
Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry)
for a list of any additional campaigns that may need to be performed on the vehicle before returning
it to the customer.

NOTICE
There is no charge to the vehicle owner for this repair. Under
applicable law, you may not sell or
otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set
forth in this bulletin.

NOTICE
ECM LOGIC IMPROVEMENT FOR PISTON RING
NOISE SENSING SYSTEM (SC209A)
Page 2 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209A Soul (SK3) Seltos (SP2) December 2021
SUBJECT:
Flowchart:
Vehicle In
SC209
Performed?
Perform SC209
Engine Vibration
Inspection
ECU Update
(PNSS)
Vehicle Out
NO
YES
Page 3 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209A Soul (SK3) Seltos (SP2) December 2021
ECM LOGIC IMPROVEMENT FOR PISTON RING
NOISE SENSING SYSTEM (SC209A)
SUBJECT:
ECU Upgrade Procedure:
To correct this condition, the ECU should be reprogrammed using the KDS
download, as described in this bulletin.
Upgrade Event Name
576. SK3 NU 2.0ATK ENGINE ECU UPGRADE (PISTON-RING NOISE SENSING SYSTEM)
577. SP2 NU 2.0ATK ENGINE ECU UPGRADE (PISTON-RING NOISE SENSING SYSTEM)

•Confirm a Confirm a fully charged batteryfully charged battery (12.3 volts or higher is necessary) is used (12.3 volts or higher is necessary) is used oror utilize a fully utilize a fully charged jump starter box connected to the battery.charged jump starter box connected to the battery.

•Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.

•All ECU upgrades must be performed with the ignition set to All ECU upgrades must be performed with the ignition set to the ‘ON’ position unless otherwise the ‘ON’ position unless otherwise stated.stated.

•Damaged VCI II units should Damaged VCI II units should notnot be used and promptly replaced.be used and promptly replaced.

•Be careful not to disconnect the VCIBe careful not to disconnect the VCI–II connected to the vehicle during the ECU upgrade II connected to the vehicle during the ECU upgrade procedure.procedure.

•DO NOT start the engine during ECU upgrade.DO NOT start the engine during ECU upgrade.

•DO NOT DO NOT turn the ignition key ‘OFF’ turn the ignition key ‘OFF’ oror interrupt the power supply during ECU upgrade.interrupt the power supply during ECU upgrade.

•When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before starting the engine.starting the engine.

•ONLY use approved ECU upgrade software designated for the correct appliONLY use approved ECU upgrade software designated for the correct application.cation.

 NOTICENOTICE
I
It is recommended to ALWAYS check the t is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part Electronic Parts Catalog (EPC) to locate the ECU Part Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to the ECU.the ECU.

 IMPORTANTIMPORTANT
ECM LOGIC IMPROVEMENT FOR PISTON RING
NOISE SENSING SYSTEM (SC209A)
Page 4 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209A Soul (SK3) Seltos (SP2) December 2021
SUBJECT:
ROM ID INFORMATION TABLE:
Upgrade Event #576 (SK3) Model EM TM IMMO ECU P/No. ROM ID Previous New
SK3
(20MY)
Nu 2.0L MPI
CVT
Yes
39171 2ELC0
SKASP2KS6B0A
SKASP2KS6B1A
SKASP2KF6B7A
SKASP2KF6B9A
No
39173 2ELC0
SKASP2JS6B0A
SKASP2JS6B1A
SKASP2JF6B7A
SKASP2JF6B9A
6MT
Yes
39171 2ELD0
SKAUP2AS6B0A
SKAUP2AS6B1A
SKAUP2AS6B1B
SKAUP2AF6B7A
SKAUP2AF6B9A
No
39173 2ELD0
SKAUP2US6B0A
SKAUP2VS6B1A
SKAUP2VS6B1B
SKAUP2UF6B7A
SKAUP2UF6B9A
SK3
(21MY)
CVT
Yes
39171 2ELC1
SKBSP2KS6B2A
SKBSP2KS6B7A
SKBSP2KF6B9A
No
39173 2ELC1
SKBSP2JS6B2A
SKBSP2JS6B7A
SKBSP2JF6B9A
6MT
Yes
39171 2ELD1
SKBUP2AS6B2A
SKBUP2CS6B7A
SKBUP2CF6B9A
No
39173 2ELD1
SKBUP2VS6B2A
SKBUP2VS6B7A
SKBUP2VF6B9A
Upgrade Event #577 (SP2) Model EM TM IMMO ECU P/No. ROM ID Previous New
SP2
(21-22MY)
Nu 2.0L MPI
CVT
Yes
39171 2EPT0
39171 2EPV0
SPCUP2KS6D2A
SPAUP2KS6D2A
SPAUP2KS6D5A
SPAUP2KF6D7A
No
39173 2EPT0
39173 2EPV0
SPCUP2JS6D2A
SPAUP2JS6D2A
SPAUP2JS6D5A
SPAUP2JF6D7A
To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle’s ECM ROM ID and reference the Information Table as necessary.
Before attempting an ECU upgrade on any Kia model, make sure to first
Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the determine whether the applicable model is equipped with an immobilizer security system. Failure to follow proper applicable model is equipped with an immobilizer security system. Failure to follow proper procedures may cause the PCM to become inoperative after the upgrade and any claims associated procedures may cause the PCM to become inoperative after the upgrade and any claims associated with this repair may be subject to chargebawith this repair may be subject to chargeback.ck.
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
Page 5 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209A Soul (SK3) Seltos (SP2) December 2021
ECM LOGIC IMPROVEMENT FOR PISTON RING
NOISE SENSING SYSTEM (SC209A)
SUBJECT:
Connect the VCI-II to the OBD-II connector, located under the driver’s side of the instrument panel.
With the ignition ON, turn ON the KDS tablet. Select ‘KDS’ from the home screen.
Confirm communication with VCI (A) and then configure the vehicle (B) using the ‘AUTO VIN’ (C) feature.
Select ‘ECU Upgrade’.
Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.
Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.

 NOTICENOTICE
The ECU upgrade function on KDS
The ECU upgrade function on KDS operates wirelessly. It is not necessary operates wirelessly. It is not necessary to perform the upgrade via USB cable.to perform the upgrade via USB cable.

 NOTICENOTICE
A
B
C
ECM LOGIC IMPROVEMENT FOR PISTON RING
NOISE SENSING SYSTEM (SC209A)
Page 6 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209A Soul (SK3) Seltos (SP2) December 2021
SUBJECT:
The KDS will check the server for recently uploaded Events and then automatically download Upgrade Event #576 (SK3) or #577 (SP2).
Select Auto Mode.
Select the Engine system under the System selection menu.
Touch ID Check (D) and confirm that the latest update is available.
Select Upgrade Event #576 (SK3) or #577 (SP2), and select Upgrade to continue.
The ECU upgrade will begin and the progress of the upgrade will appear on the bar graph. Upgrade part (1/2) (E) will download the upgrade event to the VCI-II. Upgrade part (2/2) (F) will upgrade the ECU.
KDS screenshot shown above is for demonstration purposes only. Events shown in screenshot are not applicable to this bulletin.
The vehicle must be identified in
The vehicle must be identified in Vehicle Selection to download an Vehicle Selection to download an Event for that vehicle.Event for that vehicle.

 NOTICENOTICE
Do NOT attempt to perform a Manual
Do NOT attempt to perform a Manual Mode upgrade UNLESS Auto Mode Mode upgrade UNLESS Auto Mode fails. Always follow the fails. Always follow the instructions instructions given on the KDS in either Auto or given on the KDS in either Auto or Manual mode.Manual mode.
CAUTIONCAUTION
Do not touch the system buttons (like
Do not touch the system buttons (like ‘Back’, ‘Home’, ‘etc.’) while ‘Back’, ‘Home’, ‘etc.’) while performing ECU Upgrade.performing ECU Upgrade.
CAUTIONCAUTION
E
F
D
Page 7 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209A Soul (SK3) Seltos (SP2) December 2021
ECM LOGIC IMPROVEMENT FOR PISTON RING
NOISE SENSING SYSTEM (SC209A)
SUBJECT:
If a “Communication Fail” screen appears, verify that the VCI-II and KDS are communicating properly. Select ‘OK’ and restart the procedure from step 4.
When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select ‘OK’ to continue.
Once the upgrade is complete, select ‘OK’ to finalize the procedure.
When prompted, select ‘YES’ to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade.
Start the engine to confirm normal operation of the vehicle.
If an error notice continues to appear
If an error notice continues to appear or if the upgrade cannot be or if the upgrade cannot be performed, DO NOT disconnect the performed, DO NOT disconnect the KDS/VCIKDS/VCI–II. Contact GIT America Help II. Contact GIT America Help Desk at (888) 542Desk at (888) 542–4371 or Techline.4371 or Techline.

 NOTICENOTICE
ECM LOGIC IMPROVEMENT FOR PISTON RING
NOISE SENSING SYSTEM (SC209A)
Page 8 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209A Soul (SK3) Seltos (SP2) December 2021
SUBJECT:
Manual Upgrade Procedure:
Manual Mode ECU Upgrade Passwords Menu Password
SK3 Nu 2.0ATK CVT +IMMO/SMK : 39171-2ELC0
5191
SK3 Nu 2.0ATK CVT -IMMO : 39173-2ELC0
5192
SK3 Nu 2.0ATK 6MT +IMMO/SMK : 39171-2ELD0
5193
SK3 Nu 2.0ATK 6MT -IMMO : 39173-2ELD0
5194
SK3 Nu 2.0ATK CVT +IMMO/SMK : 39171-2ELC1
5195
SK3 Nu 2.0ATK CVT -IMMO : 39173-2ELC1
5196
SK3 Nu 2.0ATK 6MT +IMMO/SMK : 39171-2ELD1
5197
SK3 Nu 2.0ATK 6MT -IMMO : 39173-2ELD1
5198
SP2 Nu 2.0ATK CVT +IMMO/SMK : 39171-2EPT0/V0
5201
SP2 Nu 2.0ATK CVT -IMMO : 39173-2EPT0/V0
5202
Within the ECU Upgrade screen displayed, select Manual Mode.
Select the Engine system under the System selection menu. Select Upgrade Event #576 (SK3) or #577 (SP2) and select Upgrade to continue.
Select the appropriate control unit part number with reference to the ROM ID Information Table on page 3, and select OK.
Enter the appropriate password from the Manual Mode password table above and select OK.
The upgrade will begin and the progress of the upgrade will appear on the bar graph.
When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK.
Once the upgrade is complete, select OK to finalize the procedure.
When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored such as EPS, ESC, and TPMS that may have been set during the upgrade.
Start the engine to confirm proper operation of the vehicle.
The
The manual upgrade should ONLY be performed if the automatic upgrade failsmanual upgrade should ONLY be performed if the automatic upgrade fails..
If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in
If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in the ‘ON’ position to reset the control unit BEFORE performing manual upgrade.the ‘ON’ position to reset the control unit BEFORE performing manual upgrade.
See tab
See table below for ‘Manual Mode’ passwords.le below for ‘Manual Mode’ passwords.

 NOTICENOTICE
Page 9 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209A Soul (SK3) Seltos (SP2) December 2021
ECM LOGIC IMPROVEMENT FOR PISTON RING
NOISE SENSING SYSTEM (SC209A)
SUBJECT:
AFFECTED VEHICLE RANGE: Model Production Date Range
Soul (SK3)
November 24, 2018 to October 24, 2020
Seltos (SP2)
November 20, 2019 to October 15, 2020
REQUIRED TOOL:
Tool Name Figure Comments
KDS
Kia Diagnostic System
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Model Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty.
SK3
R
39171 2ELC0
0
(SC209A)
ECM Upgrade
210162R0
0.3 M/H
N/A
0
SP2
39171 2EPT0
210162R1
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SSCC209A209A when accessing the WebDCS system.when accessing the WebDCS system.

 NOTICENOTICE

**********************************************************************************************************

A printed copy is for reference only; publication information can be updated at any time. Always refer to
KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in
‘Service Releases’ and has the latest service information that has been released.
GROUP MODEL
Safety Recall Campaign
2020-2021MY
Soul (SK3) and
2021MY
Seltos (SP2)
w/2.0L Nu MPI engine NUMBER DATE
SC209 (Rev 3, 09/02/2021)
June 2021
SAFETY RECALL CAMPAIGN ENGINE VIBRATION INSPECTION AND REPLACEMENT (SC209)
This bulletin provides information to perform an engine vibration inspection and, if necessary, replace the engine long block on some 2020-2021MY Soul (SK3) produced from November 24, 2018 through October 24, 2020 and some 2021MY Seltos (SP2) produced from November 20, 2019 through October 15, 2020 vehicles equipped with 2.0L Nu MPI (Atkinson) Engine. The piston oil rings in the affected vehicles may have been improperly heat-treated during production, resulting in excessive oil ring hardness. Excessive oil ring hardness can lead to chipping of the piston oil ring’s outer periphery and scuffing of the engine cylinder bore. A scuffed cylinder bore can lead to increased oil consumption which will eventually result in abnormal noise from the engine and/or illumination of the oil pressure warning lamp. If the vehicle is continually operated in this condition, connecting rod bearing seizure can occur. A seized connecting rod bearing can result in engine damage, thereby increasing the risk of an engine stall and/or in certain cases a fire, due to a connecting rod puncturing the engine block allowing engine oil to leak onto a hot exhaust. An engine stall increases the risk of a crash, and a fire increases the risk of injury. Before conducting the procedure, verify that the vehicle is included in the list of affected vehicles.
A TL PWA must be obtained prior to an engine long block replacement. If a TL PWA is not granted Parts Ordering and Warranty claim submission issues WILL occur.
SUBJECT:
To assure complete customer satisfaction, always remember to refer to WebDCS
Warranty
Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry)
for a list of any additional campaigns that may need to be performed on the vehicle before returning
it to the customer.

NOTICE
There is no charge to the vehicle owner for this repair. Under applicable law, you may not sell or
otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth
in this bulletin.

NOTICE
This bulletin has been revised to include additional information.
New/revised sections of this
bulletin are indicated by a black bar in the margin area.

NOTICE
ENGINE VIBRATION INSPECTION AND ENGINE REPLACEMENT (SC209)
Page 2 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209 (Rev 3) Soul (SK3), Seltos (SP2) June 2021
SUBJECT:
Inspection Procedure:
1a.
1b.
‘START’ the engine and allow to reach normal operating temperature.
Shut engine ‘OFF’.
2a.
2b.
2c.
Connect the engine vibration inspection harness audio jack (A) to KDS.
Connect the knocking sensing connector (B) of engine vibration inspection harness to the knock sensor connector on the vehicle.
Connect the clamp (C) to the battery (-) terminal.
Engine coolant temperature should
Engine coolant temperature should be above minimum test temperature: be above minimum test temperature: 185°F (85°C).185°F (85°C).

 NOTICENOTICE
If the vibration inspection
If the vibration inspection harnessharness is is placed over the engine components, placed over the engine components, external vibration mexternal vibration may negatively ay negatively affect to the inspection result. affect to the inspection result. RouteRoute the wiring around the engine the wiring around the engine (yellow (yellow outline) shown in theoutline) shown in the photophoto..

 IMPORTANTIMPORTANT
A
C
C
B
B
Samsung USB Type C – 3.5mm adapter may be required.
Model: EE-UC10JUWEGUS
DO NOT USE AFTERMARKET
Refer to note(s) on pages 8-9.
Page 3 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209 (Rev 3) Soul (SK3), Seltos (SP2) June 2021
ENGINE VIBRATION I SUBJECT: NSPECTION AND ENGINE REPLACEMENT (SC209)
3.
Connect the VCI to the vehicle’s OBD2 port and confirm the Bluetooth pairing condition between KDS and VCI.
4a.
4b.
4c.
Match the vehicle model (D) on the top of KDS screen.
Turn the ignition to ‘ON’.
Select ‘Special Inspection’ mode (E).
5a.
5b.
Enter the vehicle information (Mileage, RO#). The VIN is recognized automatically.
Select ‘Nu Atkinson Engine Vibration Inspection’. And then select ’Next’.
Nu Atkinson Engine
Vibration Inspection Video
D
E
Verify
Verify that the VIN is correctthat the VIN is correct..

 IMPORTANTIMPORTANT
ENGINE VIBRATION INSPECTION AND ENGINE REPLACEMENT (SC209)
Page 4 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209 (Rev 3) Soul (SK3), Seltos (SP2) June 2021
SUBJECT:
6.
Confirm all “Pre-Inspection” conditions by selecting the check boxes.
Once conditions are checked off, select ‘Next’.
7.
The program will automatically check the engine sensor data.
Once activated, select ‘Next’ as all conditions are now complete.
8a.
8b.
Read and follow the instruction displayed to recognize the measuring process.
Select ‘Next.
If
If the the conditionconditions are nots are not metmet, a, a ‘NOT ‘NOT GOOD’ GOOD’ mmessage willessage will display. display. Confirm Confirm the requirementsthe requirements are met, thenare met, then select select ‘Refresh Data’‘Refresh Data’..

 NOTICENOTICE
Page 5 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209 (Rev 3) Soul (SK3), Seltos (SP2) June 2021
ENGINE VIBRATION I SUBJECT: NSPECTION AND ENGINE REPLACEMENT (SC209)
9.
In the “Measurement” stage, select the ‘Start’ while engine is idling.
The program will test the knock sensor reading for 5 seconds to check internal system and confirm it is working normally.
Celsius 85° = 185° Fahrenheit
NOTE: If the measured vibration test is too low or abnormally higher than the set value, a pop-up message will display to check the audio jack input (microphone) or knock sensor connector.
10.
As the temperature increases the ‘Idle Test and 1500 RPM Test’ will proceed.
Idle Test: Allow engine RPM to idle
1500 RPM test: Maintain the accelerator pedal to hold the engine RPM +/-100 RPM.
NOTE: If the rpm value is above the required range, the color of rpm value displayed will change to a red color and the time counter will reset.
Celsius 85° = 185.54° Fahrenheit
The successful measurements will display “Completed” on the screen.
ENGINE VIBRATION INSPECTION AND ENGINE REPLACEMENT (SC209)
Page 6 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209 (Rev 3) Soul (SK3), Seltos (SP2) June 2021
SUBJECT:
10a.
10b.
PASS: If the measured engine vibration test has a normal condition, capture the screen image/screenshot for record keeping and attach to the warranty claim using Attachment Type – ‘XX’: Other. Select ‘Finish’.
(Campaign is complete, no further action is required).
Note: All measured data value and transferring results are available by selecting ‘Review Results’ in the initial screen.
NO PASS: If the measured engine vibration test is abnormal capture the screen image/screenshot for record keeping and attach to the warranty claim using Attachment Type – ‘XX’: Other. → Open a Techline case online for further instructions.
Select ‘Finish’ and replace the engine long block by referring to the “Engine Mechanical System → Engine And Transaxle Assembly →Repair procedures” chapter in the applicable Shop Manual on KGIS. Refer to page 7 information.
Refer to TSB ENG190 for information regarding engine replacement practices.
Engine crankcase oil specification and fill capacity:
5w20 engine oil 2.0L Nu: ~4.23 US Qts.
Required product:
Full synthetic type 5w20 API SM, ILSAC GF4 or higher grade.
Save a copy of the screenshot
Save a copy of the screenshot(s)(s) for your records. Submit with a PWA.for your records. Submit with a PWA.

 IMPORTANTIMPORTANT
If the KDS is not connected to the internet, up to five (5) results will stay pending in the
If the KDS is not connected to the internet, up to five (5) results will stay pending in the queue until the KDS is reconnected with the “Special Inspection” application open, before queue until the KDS is reconnected with the “Special Inspection” application open, before a sixth a sixth (6th) test can be conducted.(6th) test can be conducted.

 NOTICENOTICE
REQUIREMENT:
REQUIREMENT: TTake one (1) clearake one (1) clear imaimagge/screenshote/screenshot of the test resultof the test result ((PassPass, , No PassNo Pass or or RetestRetest))..
(Attachment Type
(Attachment Type — ‘XX’‘XX’: Other: Other).).

 NOTICENOTICE
Page 7 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209 (Rev 3) Soul (SK3), Seltos (SP2) June 2021
ENGINE VIBRATION I SUBJECT: NSPECTION AND ENGINE REPLACEMENT (SC209)
10c.
11.
RETEST: If there’s an error on the measured engine vibration test, check the jack input (microphone) and knock sensor connection and perform measuring test again.
NOTE: If the results keep displaying ‘RETEST’ (more than 2 times), open a Techline case online for further instructions.
Using KDS, check and clear DTC(s).
If the KDS is not connected to the internet, up to five (5) results will stay pending in the
If the KDS is not connected to the internet, up to five (5) results will stay pending in the queue until the KDS is reconnected with the queue until the KDS is reconnected with the “Special Inspection” application open, before “Special Inspection” application open, before a sixth (6th) test can be conducted.a sixth (6th) test can be conducted.

 NOTICENOTICE
Save a copy of the screenshot
Save a copy of the screenshot(s)(s) for your records. Submit with a PWA.for your records. Submit with a PWA.

 IMPORTANTIMPORTANT
ENGINE VIBRATION INSPECTION AND ENGINE REPLACEMENT (SC209)
Page 8 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209 (Rev 3) Soul (SK3), Seltos (SP2) June 2021
SUBJECT:
AFFECTED VEHICLE RANGE: Model Production Date Range
Soul (SK3)
November 24, 2018 to October 24, 2020
Seltos (SP2)
November 20, 2019 to October 15, 2020
REQUIRED TOOL:
Tool Name Part Number Figure Comments
Engine Vibration
Inspection Harness
G1XTD CP200QQK
Connects to
KDS
REQUIRED PART: ENGINE LONG BLOCK
*If the Reman part (QQKR) is not available, you may be allocated a part ending in QQK. If allocated a QQK part, this may be used in the repair and for the related warranty claim submission. Model Part Number* Figure Qty.
SK3
(M/T)
21101 122ZRQQKR
1
SK3
(CVT)
21101 123ZRQQKR
SP2
(CVT)
21101 126ZRQQKR
OTHER REQUIRED PARTS:
**Some engines may not require all kit components.
USB Type C to 3.5mm Headphone Jack Adapter (Model: EE-UC10JUWEGUS) used in the repair may be required when using an older Samsung 6 tablet. DO NOT USE AFTERMARKET, ONLY SAMSUNG IS APPROVED FOR TESTING USING KDS.
AFTER ENGINE REPLACEMENT:
TOP-OFF THE ENGINE OIL AS RECOMMENDED.
Engine crankcase oil specification and fill capacity: 5w20 engine oil 2.0L Nu: ~4.23 US Qts.
Required product: Full synthetic type 5w20 API SM, ILSAC GF4 or higher grade. Model Part Name Part Number Figure Qty.
ALL
Engine Service Kit**
21102 N20AKQQK
1
Page 9 of 9
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC209 (Rev 3) Soul (SK3), Seltos (SP2) June 2021
ENGINE VIBRATION I SUBJECT: NSPECTION AND ENGINE REPLACEMENT (SC209)
WARRANTY INFORMATION:
N Code: N99 C Code: C99
NOTE: You may receive an engine with a part number ending in “QQK” when a part number ending in “QQKR” was ordered. Both part numbers are interchangeable and acceptable in the warranty claim.
Refer to Warranty Bulletin 2021-11 for claim submission procedures.
Note: Dealers will receive a one-time reimbursement for the purchase of one terminal C adapter via a parts statement credit. The credit of $15.00 will be issued in the July parts statement.
A TL PWA must be obtained prior to an engine long block replacement. If a TL PWA is not granted Parts Ordering and Warranty claim submission issues WILL occur. Model Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty.
ALL
R
23040
2E850
0
(SC209)
Engine Vibration
Inspection
Pass
211081R1
0.3 M/H
N/A
0
SK3
(SC209)
Unable to perform Engine Vibration Inspection
Engine Replaced under Normal Warranty
211081R6
0.1
M/H
SP2
211081R7 SK3 (CVT) 23040 2E850 0 (SC209) Engine Vibration Inspection No Pass and Replacement (SK3, M/T and CVT) 211081R2 7.1 M/H 21101 123ZRQQKR and 21102 N20AKQQK 1 SK3 (M/T) 211081R9 21101 122ZRQQKR and 21102 N20AKQQK
SP2
(FWD)
23040
2E850
0
(SC209)
Engine Vibration
Inspection
No Pass and
Replacement
(SP2, FWD and AWD)
211081R3
6.4
M/H
21101 126ZRQQKR
and
21102 N20AKQQK
1
SP2
(AWD)
211081R4
6.7
M.H
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should refer
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference ence SSCC209209 when accessing the WebDCS system.when accessing the WebDCS system.

 NOTICENOTICE

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Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
IMPORTANT SAFETY RECALL
(NHTSA Recall Number: 21V259)
This notice applies to your vehicle: (Insert VIN)
June 11, 2021
Dear Kia Soul Owner:
Kia has identified a defect in your vehicle which relates to motor vehicle safety
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020-2021 MY Kia Soul vehicles. The defect can cause an engine stall, which increases the risk of a crash and/or in certain cases can damage the engine which may cause engine oil to leak onto a hot exhaust, thereby increasing the risk of a fire and injury. Our records indicate that you own or lease one of the potentially affected vehicles.
What Is The Problem?
The piston oil rings in your vehicle may have been improperly heat-treated resulting in excessive oil ring hardness. Excessive oil ring hardness can lead to chipping of the piston oil ring’s outer periphery and scuffing of the engine cylinder bore. A scuffed cylinder bore can lead to increased oil consumption which will eventually result in abnormal noise from the engine and/or illumination of the oil pressure warning lamp . If the vehicle is continually operated in this condition, connecting rod bearing seizure can occur. A seized connecting rod bearing can result in engine damage, thereby increasing the risk of an engine stall and/or in certain cases a fire, due to a connecting rod puncturing the engine block allowing engine oil to leak onto a hot exhaust. An engine stall increases the risk of a crash. A fire increases the risk of injury.
Kia Will Inspect and If Necessary Replace the Engine At No Cost To You.
Kia has advised its authorized dealers to inspect the engine, and if necessary, the engine will be replaced. This work will be performed at Kia’s expense at no cost to you. The estimated time required to perform the inspection will be approximately 1 to 2 hours. However, your vehicle may be needed longer, depending on the result of inspection. If engine replacement is necessary, the estimated time required is 8 hours or more. We recommend scheduling a service appointment to minimize your inconvenience. Please contact your dealer for an estimate of how long they may need your vehicle for this repair.
In addition, Kia is currently working on the development of a Piston-ring Noise Sensing System software update for the Engine Control Unit (ECU) in your vehicle that will alert the driver of potential damage to the piston oil ring. Once the software update is available, Kia will send you another notice advising you to contact your Kia dealer to have the new software installed free of charge.
What Should You Do?
• In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be conducted.
• If you experience increased oil consumption, abnormal engine noise and/or illumination of the oil pressure warning lamp , immediately TURN OFF your engine, and do not drive your vehicle. Instead, please contact Kia Roadside Assistance at 1-800-333-4542 to request to have your vehicle towed to the nearest authorized Kia dealership.
• To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
QR Code Use:
• A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
• With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
• Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code

**********************************************************************************************************

Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
IMPORTANT SAFETY RECALL
(FOLLOW-UP NOTICE)
(NHTSA Recall Number: 21V259)
This notice applies to your vehicle: (Insert VIN)
December 7, 2021
THE PISTON-RING NOISE SENSING SYSTEM SOFTWARE IS NOW AVAILABLE
Dear Kia Soul Owner:
Kia has identified a defect in your vehicle which relates to motor vehicle safety
This notice is a follow-up letter sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020-2021 MY Kia Soul vehicles. The defect can cause an engine stall, which increases the risk of a crash and/or in certain cases can damage the engine which may cause engine oil to leak onto a hot exhaust, thereby increasing the risk of a fire and injury. Our records indicate that you own or lease one of the potentially affected vehicles. The Piston-ring Noise Sensing System software is now available to be installed in your vehicle, even if you have already been to the dealer to have the recall repair performed.
What Is The Problem?
The piston oil rings in your vehicle may have been improperly heat-treated resulting in excessive oil ring hardness. Excessive oil ring hardness can lead to chipping of the piston oil ring’s outer periphery and scuffing of the engine cylinder bore. A scuffed cylinder bore can lead to increased oil consumption which will eventually result in abnormal noise from the engine and/or illumination of the oil pressure warning lamp . If the vehicle is continually operated in this condition, connecting rod bearing seizure can occur. A seized connecting rod bearing can result in engine damage, thereby increasing the risk of an engine stall and/or in certain cases a fire, due to a connecting rod puncturing the engine block allowing engine oil to leak onto a hot exhaust. An engine stall increases the risk of a crash. A fire increases the risk of injury.
Kia Will Inspect and If Necessary Replace the Engine At No Cost To You.
If it has not been done already, Kia will inspect and, if necessary, replace the engine. This work will be performed at Kia’s expense at no cost to you. The estimated time required to perform the inspection will be approximately 1 to 2 hours. However, your vehicle may be needed longer, depending on the result of inspection. If engine replacement is necessary, the estimated time required is 8 hours or more. We recommend scheduling a service appointment to minimize your inconvenience. Please contact your dealer for an estimate of how long they may need your vehicle for this repair.
In addition, Kia will install the Piston-ring Noise Sensing System software for the Engine Control Unit (ECU) in your vehicle that will alert the driver of potential damage to the piston oil rings. The estimated time required to install the software will be approximately 1 hour. This software should be installed whether or not your vehicle’s engine was already inspected and/or replaced under the original campaign notification. If you have not had your engine inspected, please immediately contact an authorized Kia dealer to arrange to have both the recall performed and the Piston-ring Noise Sensing System software installed at no cost to you.
What Should You Do?
• In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be conducted and/or the software to be installed.
• If you experience increased oil consumption, abnormal engine noise and/or illumination of the oil pressure warning lamp , immediately TURN OFF your engine, and do not drive your vehicle. Instead, please contact Kia Roadside Assistance at 1-800-333-4542 to request to have your vehicle towed to the nearest authorized Kia dealership.
• To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
QR Code Use:
• A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
• With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
• Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code
REQUEST FOR REIMBURSEMENT FORM
SC209 –2020-2021 MY SOUL PISTON OIL RING SAFETY RECALL CAMPAIGN
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs).
If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542
Please allow at least sixty (60) days for review and response.
Customer First Name:
Customer Last Name:
Attach the following:
o Repair Order showing:
o Name & address of person paying for the repair
o Vehicle Identification Number (VIN) of vehicle repaired
o Description of the problem repaired
 Date of repair, mileage at the time of repair and total cost of claimed repair expense
o Evidence of Payment of Repair showing:
o Date of Payment
o Amount Paid (e.g., copies of cancelled check or credit card receipt)
I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign.
CLAIMANT’S SIGNATURE:
____________________________________________ _________________________________________ Signature Print Name
Customer Address:
Customer City:
State:
Zip:
Phone #:
( ) –
Email:
Vehicle Identification Number:
Mileage at Time of Repair:
Date of Repair:
/ /
Amount of Reimbursement Requested
$

**********************************************************************************************************

Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
IMPORTANT SAFETY RECALL
(NHTSA Recall Number: 21V259)
This notice applies to your vehicle: (Insert VIN)
June 11, 2021
Dear Kia Seltos Owner:
Kia has identified a defect in your vehicle which relates to motor vehicle safety
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2021 MY Kia Seltos vehicles. The defect can cause an engine stall, which increases the risk of a crash and/or in certain cases can damage the engine which may cause engine oil to leak onto a hot exhaust, thereby increasing the risk of a fire and injury. Our records indicate that you own or lease one of the potentially affected vehicles.
What Is The Problem?
The piston oil rings in your vehicle may have been improperly heat-treated resulting in excessive oil ring hardness. Excessive oil ring hardness can lead to chipping of the piston oil ring’s outer periphery and scuffing of the engine cylinder bore. A scuffed cylinder bore can lead to increased oil consumption which will eventually result in abnormal noise from the engine and/or illumination of the oil pressure warning lamp . If the vehicle is continually operated in this condition, connecting rod bearing seizure can occur. A seized connecting rod bearing can result in engine damage, thereby increasing the risk of an engine stall and/or in certain cases a fire, due to a connecting rod puncturing the engine block allowing engine oil to leak onto a hot exhaust. An engine stall increases the risk of a crash. A fire increases the risk of injury.
Kia Will Inspect and If Necessary Replace the Engine At No Cost To You.
Kia has advised its authorized dealers to inspect the engine, and if necessary, the engine will be replaced. This work will be performed at Kia’s expense at no cost to you. The estimated time required to perform the inspection will be approximately 1 to 2 hours. However, your vehicle may be needed longer, depending on the result of inspection. If engine replacement is necessary, the estimated time required is 6 to 8 hours or more. We recommend scheduling a service appointment to minimize your inconvenience. Please contact your dealer for an estimate of how long they may need your vehicle for this repair.
In addition, Kia is currently working on the development of a Piston-ring Noise Sensing System software update for the Engine Control Unit (ECU) in your vehicle that will alert the driver of potential damage to the piston oil ring. Once the software update is available, Kia will send you another notice advising you to contact your Kia dealer to have the new software installed free of charge.
What Should You Do?
• In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be conducted.
• If you experience increased oil consumption, abnormal engine noise and/or illumination of the oil pressure warning lamp , immediately TURN OFF your engine, and do not drive your vehicle. Instead, please contact Kia Roadside Assistance at 1-800-333-4542 to request to have your vehicle towed to the nearest authorized Kia dealership.
• To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
QR Code Use:
• A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
• With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
• Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code

**********************************************************************************************************

Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
IMPORTANT SAFETY RECALL
(FOLLOW-UP NOTICE)
(NHTSA Recall Number: 21V259)
This notice applies to your vehicle: (Insert VIN)
December 7, 2021
THE PISTON-RING NOISE SENSING SYSTEM SOFTWARE IS NOW AVAILABLE
Dear Kia Seltos Owner:
Kia has identified a defect in your vehicle which relates to motor vehicle safety
This notice is a follow-up letter sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kia America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2021 MY Kia Seltos vehicles. The defect can cause an engine stall, which increases the risk of a crash and/or in certain cases can damage the engine which may cause engine oil to leak onto a hot exhaust, thereby increasing the risk of a fire and injury. Our records indicate that you own or lease one of the potentially affected vehicles. The Piston-ring Noise Sensing System software is now available to be installed in your vehicle, even if you have already been to the dealer to have the recall repair performed.
What Is The Problem?
The piston oil rings in your vehicle may have been improperly heat-treated resulting in excessive oil ring hardness. Excessive oil ring hardness can lead to chipping of the piston oil ring’s outer periphery and scuffing of the engine cylinder bore. A scuffed cylinder bore can lead to increased oil consumption which will eventually result in abnormal noise from the engine and/or illumination of the oil pressure warning lamp . If the vehicle is continually operated in this condition, connecting rod bearing seizure can occur. A seized connecting rod bearing can result in engine damage, thereby increasing the risk of an engine stall and/or in certain cases a fire, due to a connecting rod puncturing the engine block allowing engine oil to leak onto a hot exhaust. An engine stall increases the risk of a crash. A fire increases the risk of injury.
Kia Will Inspect and If Necessary Replace the Engine At No Cost To You.
If it has not been done already, Kia will inspect and, if necessary, replace the engine. This work will be performed at Kia’s expense at no cost to you. The estimated time required to perform the inspection will be approximately 1 to 2 hours. However, your vehicle may be needed longer, depending on the result of inspection. If engine replacement is necessary, the estimated time required is 8 hours or more. We recommend scheduling a service appointment to minimize your inconvenience. Please contact your dealer for an estimate of how long they may need your vehicle for this repair.
In addition, Kia will install the Piston-ring Noise Sensing System software for the Engine Control Unit (ECU) in your vehicle that will alert the driver of potential damage to the piston oil rings. The estimated time required to install the software will be approximately 1 hour. This software should be installed whether or not your vehicle’s engine was already inspected and/or replaced under the original campaign notification. If you have not had your engine inspected, please immediately contact an authorized Kia dealer to arrange to have both the recall performed and the Piston-ring Noise Sensing System software installed at no cost to you.
What Should You Do?
• In the interest of the safety of your passengers, as well as your own safety, please immediately contact your authorized Kia dealer to arrange for the recall repair to be conducted and/or the software to be installed.
• If you experience increased oil consumption, abnormal engine noise and/or illumination of the oil pressure warning lamp , immediately TURN OFF your engine, and do not drive your vehicle. Instead, please contact Kia Roadside Assistance at 1-800-333-4542 to request to have your vehicle towed to the nearest authorized Kia dealership.
• To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom of this letter for more information about QR code use):
What If You Have Already Paid To Have This Situation Corrected?
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com or mail your receipts with a copy of the attached Request for Reimbursement form directly to Kia for review and consideration:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Pursuant to the General Reimbursement Plan issued by Kia pursuant to Federal Regulation 49 CFR 573.13, Kia will use its best efforts to respond to your claim within sixty (60) days of receipt and at that time Kia may either accept or reject that claim or it may request more information to evaluate the claim.
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached prepaid “Change of Address/Ownership” card and mail it to us. You can also contact the Consumer Assistance Center phone number listed above.
What If You Are A Vehicle Lessor?
What If You Have Other Questions?
If your dealer does not respond to your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800-333-4542. This number has TTY capability. If you still are not satisfied that we have remedied this situation without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
This action has been taken in the interest of your safety, and we regret any inconvenience this situation may cause you.
Sincerely,
Consumer Affairs Department
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
QR Code Use:
• A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
• With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
• Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code
REQUEST FOR REIMBURSEMENT FORM
SC209 –2021 MY SELTOS PISTON OIL RING SAFETY RECALL CAMPAIGN
If you have incurred expense to remedy this issue prior to the date of this notice, you may have the opportunity to obtain reimbursement for that expense. You may submit your receipts online to Kia via the Owners section of www.kia.com (MyKia>Contact Us or directly at this link: https://ksupport.kiausa.com/ConsumerAffairs).
If you do not have access to a computer or prefer to submit your request by mail, please complete this Request for Reimbursement and mail it to the following address for review and consideration, along with backup documentation: Consumer Assistance Center Kia America, Inc. P. O. Box 52410 Irvine, CA 92619-2410 1-800-333-4542
Please allow at least sixty (60) days for review and response.
Customer First Name:
Customer Last Name:
Attach the following:
o Repair Order showing:
o Name & address of person paying for the repair
o Vehicle Identification Number (VIN) of vehicle repaired
o Description of the problem repaired
 Date of repair, mileage at the time of repair and total cost of claimed repair expense
o Evidence of Payment of Repair showing:
o Date of Payment
o Amount Paid (e.g., copies of cancelled check or credit card receipt)
I certify that the documents attached to this Request for Reimbursement are true and accurate and should be used as the basis for a reimbursement to me under this campaign.
CLAIMANT’S SIGNATURE:
____________________________________________ _________________________________________ Signature Print Name
Customer Address:
Customer City:
State:
Zip:
Phone #:
( ) –
Email:
Vehicle Identification Number:
Mileage at Time of Repair:
Date of Repair:
/ /
Amount of Reimbursement Requested
$

**********************************************************************************************************

SC209
June 4, 2021
ATTENTION:
ALL DEALER PRINCIPALS
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2020-2021 MY Kia Soul vehicles manufactured from November 24, 2018 through October 24, 2020 and certain 2021 MY Kia Seltos vehicles manufactured from November 20, 2019 through October 15, 2020 equipped with 2.0L Nu MPI engines to inspect, and if necessary, replace the engine. During production at the supplier, the piston oil rings in the affected vehicles may have been improperly heat-treated resulting in excessive oil ring hardness. Excessive oil ring hardness can lead to chipping of the piston oil ring’s outer periphery and scuffing of the engine cylinder bore. A scuffed cylinder bore can lead to increased oil consumption which will eventually result in abnormal noise from the engine and/or illumination of the oil pressure warning lamp. If the vehicle is continually operated in this condition, connecting rod bearing seizure can occur. A seized connecting rod bearing can result in engine damage, thereby increasing the risk of an engine stall and/or in certain cases a fire, due to a connecting rod puncturing the engine block allowing engine oil to leak onto a hot exhaust. An engine stall increases the risk of a crash. A fire increases the risk of injury.
Dealers will inspect, and if necessary, replace the engine. In addition, when available and as a preventative measure, dealers will also install a Piston-ring Noise Sensing System software to alert the driver of potential damage to the piston oil ring.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com in the week of June 7, 2021.
Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles.
Kia will start notifying the vehicle owners on June 11, 2021. NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim
SC209
information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures

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SC209
June 4, 2021
ATTENTION:
ALL DEALER PARTS & SERVICE MANAGERS
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2020-2021 MY Kia Soul vehicles manufactured from November 24, 2018 through October 24, 2020 and certain 2021 MY Kia Seltos vehicles manufactured from November 20, 2019 through October 15, 2020 equipped with 2.0L Nu MPI engines to inspect, and if necessary, replace the engine.
During production at the supplier, the piston oil rings in the affected vehicles may have been improperly heat-treated resulting in excessive oil ring hardness. Excessive oil ring hardness can lead to chipping of the piston oil ring’s outer periphery and scuffing of the engine cylinder bore. A scuffed cylinder bore can lead to increased oil consumption which will eventually result in abnormal noise from the engine and/or illumination of the oil pressure warning lamp. If the vehicle is continually operated in this condition, connecting rod bearing seizure can occur. A seized connecting rod bearing can result in engine damage, thereby increasing the risk of an engine stall and/or in certain cases a fire, due to a connecting rod puncturing the engine block allowing engine oil to leak onto a hot exhaust. An engine stall increases the risk of a crash. A fire increases the risk of injury.
Dealers will inspect, and if necessary, replace the engine. In addition, when available and as a preventative measure, dealers will also install a Piston-ring Noise Sensing System software to alert the driver of potential damage to the piston oil ring.
The Technical Service Bulletin (TSB) that provides Vehicle Repair Procedures, Affected VIN Production Range, and Warranty Claim Information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com in the week of June 7, 2021.
Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owners who have already paid for repairs related to a piston related engine replacement can submit a request for reimbursement online via the Owner’s Section of www.kia.com. A list of vehicles affected by this recall can be accessed on WEBDCS. Log onto the site, select the Campaigns Tab, click on Open Campaign Report in the left side menu, and select SC209 to generate the list.
Kia will start notifying the vehicle owners on June 11, 2021. Please start performing the repairs immediately on any affected vehicles currently in your inventory.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Kia Service Department

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SC209
FOLLOW-UP NOTICE
December 2, 2021
ATTENTION:
ALL DEALER PRINCIPALS
THIS IS A FOLLOW-UP NOTICE TO ADVISE THAT THE PISTON-RING NOISE SENSING SYSTEM SOFTWARE IS NOW AVAILABLE.
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2020-2021 MY Kia Soul vehicles manufactured from November 24, 2018 through October 24, 2020 and certain 2021 MY Kia Seltos vehicles manufactured from November 20, 2019 through October 15, 2020 equipped with 2.0L Nu MPI engines to inspect, and if necessary, replace the engine. During production at the supplier, the piston oil rings in the affected vehicles may have been improperly heat-treated resulting in excessive oil ring hardness. Excessive oil ring hardness can lead to chipping of the piston oil ring’s outer periphery and scuffing of the engine cylinder bore. A scuffed cylinder bore can lead to increased oil consumption which will eventually result in abnormal noise from the engine and/or illumination of the oil pressure warning lamp. If the vehicle is continually operated in this condition, connecting rod bearing seizure can occur. A seized connecting rod bearing can result in engine damage, thereby increasing the risk of an engine stall and/or in certain cases a fire, due to a connecting rod puncturing the engine block allowing engine oil to leak onto a hot exhaust. An engine stall increases the risk of a crash. A fire increases the risk of injury.
If it has not been done already, dealers will inspect, and if necessary, replace the engine (SC209). In addition, and as a preventative measure, dealers will also install the Piston-ring Noise Sensing System software (SC209A) to alert the driver of potential damage to the piston oil ring.
The updated Technical Service Bulletin (TSB) that provides Vehicle Repair Procedures, Affected VIN Production Range, and Warranty Claim Information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com in the week of December 2, 2021.
Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for recall questions both of which describe the issue and information on how to access the list of affected vehicles.
Kia will start notifying the vehicle owners of the availability of the software on December 7, 2021.
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this recall campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work
SC209
under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures

**********************************************************************************************************

SC209
FOLLOW-UP NOTICE
December 2, 2021
ATTENTION:
ALL DEALER PARTS & SERVICE MANAGERS
THIS IS A FOLLOW-UP NOTICE TO ADVISE THAT THE PISTON-RING NOISE SENSING SYSTEM SOFTWARE IS NOW AVAILABLE.
Kia America, Inc., pursuant to the National Traffic and Motor Vehicle Safety Act, is conducting a Safety Recall Campaign on certain 2020-2021 MY Kia Soul vehicles manufactured from November 24, 2018 through October 24, 2020 and certain 2021 MY Kia Seltos vehicles manufactured from November 20, 2019 through October 15, 2020 equipped with 2.0L Nu MPI engines to inspect, and if necessary, replace the engine.
During production at the supplier, the piston oil rings in the affected vehicles may have been improperly heat-treated resulting in excessive oil ring hardness. Excessive oil ring hardness can lead to chipping of the piston oil ring’s outer periphery and scuffing of the engine cylinder bore. A scuffed cylinder bore can lead to increased oil consumption which will eventually result in abnormal noise from the engine and/or illumination of the oil pressure warning lamp. If the vehicle is continually operated in this condition, connecting rod bearing seizure can occur. A seized connecting rod bearing can result in engine damage, thereby increasing the risk of an engine stall and/or in certain cases a fire, due to a connecting rod puncturing the engine block allowing engine oil to leak onto a hot exhaust. An engine stall increases the risk of a crash. A fire increases the risk of injury.
If it has not been done already, dealers will inspect, and if necessary, replace the engine (SC209). In addition, and as a preventative measure, dealers will also install the Piston-ring Noise Sensing System software (SC209A) to alert the driver of potential damage to the piston oil ring.
The updated Technical Service Bulletin (TSB) that provides Vehicle Repair Procedures, Affected VIN Production Range, and Warranty Claim Information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com in the week of December 2, 2021.
Enclosed you will find a copy of the owner notification letter and a Q&A Guide for recall questions, both of which describe the issue. Note that any vehicle owners who have already paid for repairs related to a piston related engine replacement can submit a request for reimbursement online via the Owner’s Section of www.kia.com. A list of vehicles affected by this recall can be accessed on WEBDCS. Log onto the site, select the Campaigns Tab, click on Open Campaign Report in the left side menu, and select SC209/SC209A to generate the list.
Kia will start notifying the vehicle owners of the availability of the software on December 7, 2021. Please start performing the repairs immediately on any affected vehicles currently in your inventory.
Also, please make certain the appropriate personnel in your dealership are familiar with the details of this recall to ensure proper responses to customer inquiries and requests to have the recall performed on their vehicles. This Safety Recall represents an opportunity for your service department to deliver an exceptional service experience (e.g., flexible service appointment process, car wash and vacuum and timely service).
NHTSA ADVISORY: It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing this safety recall campaign, and for no other purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Kia Service Department

SEOCONTENT-END